National Total;Autonomous Communities and Cities;Problems registered;Total
National Total;;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;15,101,703
National Total;;Technical glitches in the webpage;26.8
National Total;;Insufficient, unclear or outdated information;28.1
National Total;;Assistance needed but not found (neither online nor offline);18.6
National Total;;Other problems;10.8
National Total;;No problem registered;57.6
National Total;Andalucía;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,445,369
National Total;Andalucía;Technical glitches in the webpage;22.0
National Total;Andalucía;Insufficient, unclear or outdated information;19.3
National Total;Andalucía;Assistance needed but not found (neither online nor offline);12.4
National Total;Andalucía;Other problems;7.2
National Total;Andalucía;No problem registered;68.7
National Total;Aragón;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;392,070
National Total;Aragón;Technical glitches in the webpage;30.0
National Total;Aragón;Insufficient, unclear or outdated information;30.0
National Total;Aragón;Assistance needed but not found (neither online nor offline);17.8
National Total;Aragón;Other problems;8.1
National Total;Aragón;No problem registered;55.0
National Total;Asturias, Principado de;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;362,181
National Total;Asturias, Principado de;Technical glitches in the webpage;32.5
National Total;Asturias, Principado de;Insufficient, unclear or outdated information;30.8
National Total;Asturias, Principado de;Assistance needed but not found (neither online nor offline);19.8
National Total;Asturias, Principado de;Other problems;7.7
National Total;Asturias, Principado de;No problem registered;51.0
National Total;Balears, Illes;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;349,021
National Total;Balears, Illes;Technical glitches in the webpage;14.8
National Total;Balears, Illes;Insufficient, unclear or outdated information;13.9
National Total;Balears, Illes;Assistance needed but not found (neither online nor offline);9.5
National Total;Balears, Illes;Other problems;6.9
National Total;Balears, Illes;No problem registered;75.2
National Total;Canarias;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;627,151
National Total;Canarias;Technical glitches in the webpage;29.1
National Total;Canarias;Insufficient, unclear or outdated information;27.2
National Total;Canarias;Assistance needed but not found (neither online nor offline);21.6
National Total;Canarias;Other problems;13.5
National Total;Canarias;No problem registered;57.9
National Total;Cantabria;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;188,837
National Total;Cantabria;Technical glitches in the webpage;21.5
National Total;Cantabria;Insufficient, unclear or outdated information;26.5
National Total;Cantabria;Assistance needed but not found (neither online nor offline);16.3
National Total;Cantabria;Other problems;6.4
National Total;Cantabria;No problem registered;56.0
National Total;Castilla y León;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;760,332
National Total;Castilla y León;Technical glitches in the webpage;31.1
National Total;Castilla y León;Insufficient, unclear or outdated information;35.7
National Total;Castilla y León;Assistance needed but not found (neither online nor offline);25.6
National Total;Castilla y León;Other problems;18.6
National Total;Castilla y León;No problem registered;50.1
National Total;Castilla-La Mancha;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;584,844
National Total;Castilla-La Mancha;Technical glitches in the webpage;31.1
National Total;Castilla-La Mancha;Insufficient, unclear or outdated information;36.3
National Total;Castilla-La Mancha;Assistance needed but not found (neither online nor offline);22.1
National Total;Castilla-La Mancha;Other problems;14.7
National Total;Castilla-La Mancha;No problem registered;49.4
National Total;Cataluña;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,463,901
National Total;Cataluña;Technical glitches in the webpage;19.7
National Total;Cataluña;Insufficient, unclear or outdated information;20.3
National Total;Cataluña;Assistance needed but not found (neither online nor offline);13.1
National Total;Cataluña;Other problems;10.5
National Total;Cataluña;No problem registered;67.4
National Total;Comunitat Valenciana;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,542,981
National Total;Comunitat Valenciana;Technical glitches in the webpage;32.9
National Total;Comunitat Valenciana;Insufficient, unclear or outdated information;28.2
National Total;Comunitat Valenciana;Assistance needed but not found (neither online nor offline);19.5
National Total;Comunitat Valenciana;Other problems;8.6
National Total;Comunitat Valenciana;No problem registered;54.6
National Total;Extremadura;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;282,423
National Total;Extremadura;Technical glitches in the webpage;29.3
National Total;Extremadura;Insufficient, unclear or outdated information;26.2
National Total;Extremadura;Assistance needed but not found (neither online nor offline);19.8
National Total;Extremadura;Other problems;10.6
National Total;Extremadura;No problem registered;57.0
National Total;Galicia;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;875,903
National Total;Galicia;Technical glitches in the webpage;32.6
National Total;Galicia;Insufficient, unclear or outdated information;27.9
National Total;Galicia;Assistance needed but not found (neither online nor offline);21.9
National Total;Galicia;Other problems;10.2
National Total;Galicia;No problem registered;50.7
National Total;Madrid, Comunidad de;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,702,662
National Total;Madrid, Comunidad de;Technical glitches in the webpage;31.4
National Total;Madrid, Comunidad de;Insufficient, unclear or outdated information;41.0
National Total;Madrid, Comunidad de;Assistance needed but not found (neither online nor offline);26.8
National Total;Madrid, Comunidad de;Other problems;15.5
National Total;Madrid, Comunidad de;No problem registered;45.8
National Total;Murcia, Región de;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;429,067
National Total;Murcia, Región de;Technical glitches in the webpage;25.6
National Total;Murcia, Región de;Insufficient, unclear or outdated information;30.4
National Total;Murcia, Región de;Assistance needed but not found (neither online nor offline);14.5
National Total;Murcia, Región de;Other problems;7.5
National Total;Murcia, Región de;No problem registered;54.2
National Total;Navarra (Comunidad Foral de);Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;202,337
National Total;Navarra (Comunidad Foral de);Technical glitches in the webpage;22.2
National Total;Navarra (Comunidad Foral de);Insufficient, unclear or outdated information;24.7
National Total;Navarra (Comunidad Foral de);Assistance needed but not found (neither online nor offline);18.2
National Total;Navarra (Comunidad Foral de);Other problems;9.5
National Total;Navarra (Comunidad Foral de);No problem registered;58.6
National Total;País Vasco;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;750,006
National Total;País Vasco;Technical glitches in the webpage;24.8
National Total;País Vasco;Insufficient, unclear or outdated information;29.1
National Total;País Vasco;Assistance needed but not found (neither online nor offline);16.8
National Total;País Vasco;Other problems;7.6
National Total;País Vasco;No problem registered;58.1
National Total;Rioja, La;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;91,959
National Total;Rioja, La;Technical glitches in the webpage;22.0
National Total;Rioja, La;Insufficient, unclear or outdated information;27.6
National Total;Rioja, La;Assistance needed but not found (neither online nor offline);17.7
National Total;Rioja, La;Other problems;13.5
National Total;Rioja, La;No problem registered;59.5
National Total;Ceuta;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;31,431
National Total;Ceuta;Technical glitches in the webpage;11.9
National Total;Ceuta;Insufficient, unclear or outdated information;10.5
National Total;Ceuta;Assistance needed but not found (neither online nor offline);5.1
National Total;Ceuta;Other problems;5.1
National Total;Ceuta;No problem registered;82.7
National Total;Melilla;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;19,227
National Total;Melilla;Technical glitches in the webpage;59.0
National Total;Melilla;Insufficient, unclear or outdated information;29.6
National Total;Melilla;Assistance needed but not found (neither online nor offline);12.8
National Total;Melilla;Other problems;0.0
National Total;Melilla;No problem registered;33.4