National Total;Autonomous Communities and Cities;Level of satisfaction;Total
National Total;;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;15,101,703
National Total;;Ease of finding information: Basically satisfied;79.6
National Total;;Ease of finding information: Basically dissatisfied;18.1
National Total;;Ease of finding information: Non applicable;2.2
National Total;;Usefulness of available information: Basically satisfied;85.3
National Total;;Usefulness of available information: Basically dissatisfied;12.5
National Total;;Usefulness of available information: Non applicable;2.2
National Total;;Information provided during the process or application tracking: Basically satisfied;78.5
National Total;;Information provided during the process or application tracking: Basically dissatisfied;14.2
National Total;;Information provided during the process or application tracking: Non applicable;7.2
National Total;;Ease of use of the services of the website: Basically satisfied;79.1
National Total;;Ease of use of the services of the website: Basically dissatisfied;17.4
National Total;;Ease of use of the services of the website: Non applicable;3.4
National Total;Andalucía;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,445,369
National Total;Andalucía;Ease of finding information: Basically satisfied;85.3
National Total;Andalucía;Ease of finding information: Basically dissatisfied;13.0
National Total;Andalucía;Ease of finding information: Non applicable;1.7
National Total;Andalucía;Usefulness of available information: Basically satisfied;89.7
National Total;Andalucía;Usefulness of available information: Basically dissatisfied;7.9
National Total;Andalucía;Usefulness of available information: Non applicable;2.4
National Total;Andalucía;Information provided during the process or application tracking: Basically satisfied;85.5
National Total;Andalucía;Information provided during the process or application tracking: Basically dissatisfied;9.6
National Total;Andalucía;Information provided during the process or application tracking: Non applicable;4.9
National Total;Andalucía;Ease of use of the services of the website: Basically satisfied;86.6
National Total;Andalucía;Ease of use of the services of the website: Basically dissatisfied;10.4
National Total;Andalucía;Ease of use of the services of the website: Non applicable;3.0
National Total;Aragón;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;392,070
National Total;Aragón;Ease of finding information: Basically satisfied;84.3
National Total;Aragón;Ease of finding information: Basically dissatisfied;14.6
National Total;Aragón;Ease of finding information: Non applicable;1.2
National Total;Aragón;Usefulness of available information: Basically satisfied;85.8
National Total;Aragón;Usefulness of available information: Basically dissatisfied;12.6
National Total;Aragón;Usefulness of available information: Non applicable;1.6
National Total;Aragón;Information provided during the process or application tracking: Basically satisfied;81.1
National Total;Aragón;Information provided during the process or application tracking: Basically dissatisfied;13.3
National Total;Aragón;Information provided during the process or application tracking: Non applicable;5.6
National Total;Aragón;Ease of use of the services of the website: Basically satisfied;82.8
National Total;Aragón;Ease of use of the services of the website: Basically dissatisfied;12.5
National Total;Aragón;Ease of use of the services of the website: Non applicable;4.7
National Total;Asturias, Principado de;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;362,181
National Total;Asturias, Principado de;Ease of finding information: Basically satisfied;83.4
National Total;Asturias, Principado de;Ease of finding information: Basically dissatisfied;15.0
National Total;Asturias, Principado de;Ease of finding information: Non applicable;1.7
National Total;Asturias, Principado de;Usefulness of available information: Basically satisfied;86.3
National Total;Asturias, Principado de;Usefulness of available information: Basically dissatisfied;12.8
National Total;Asturias, Principado de;Usefulness of available information: Non applicable;0.9
National Total;Asturias, Principado de;Information provided during the process or application tracking: Basically satisfied;78.8
National Total;Asturias, Principado de;Information provided during the process or application tracking: Basically dissatisfied;14.5
National Total;Asturias, Principado de;Information provided during the process or application tracking: Non applicable;6.7
National Total;Asturias, Principado de;Ease of use of the services of the website: Basically satisfied;82.2
National Total;Asturias, Principado de;Ease of use of the services of the website: Basically dissatisfied;16.9
National Total;Asturias, Principado de;Ease of use of the services of the website: Non applicable;0.9
National Total;Balears, Illes;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;349,021
National Total;Balears, Illes;Ease of finding information: Basically satisfied;84.4
National Total;Balears, Illes;Ease of finding information: Basically dissatisfied;15.2
National Total;Balears, Illes;Ease of finding information: Non applicable;0.4
National Total;Balears, Illes;Usefulness of available information: Basically satisfied;89.7
National Total;Balears, Illes;Usefulness of available information: Basically dissatisfied;9.9
National Total;Balears, Illes;Usefulness of available information: Non applicable;0.4
National Total;Balears, Illes;Information provided during the process or application tracking: Basically satisfied;81.2
National Total;Balears, Illes;Information provided during the process or application tracking: Basically dissatisfied;14.3
National Total;Balears, Illes;Information provided during the process or application tracking: Non applicable;4.4
National Total;Balears, Illes;Ease of use of the services of the website: Basically satisfied;80.3
National Total;Balears, Illes;Ease of use of the services of the website: Basically dissatisfied;16.5
National Total;Balears, Illes;Ease of use of the services of the website: Non applicable;3.1
National Total;Canarias;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;627,151
National Total;Canarias;Ease of finding information: Basically satisfied;81.0
National Total;Canarias;Ease of finding information: Basically dissatisfied;14.0
National Total;Canarias;Ease of finding information: Non applicable;4.9
National Total;Canarias;Usefulness of available information: Basically satisfied;85.5
National Total;Canarias;Usefulness of available information: Basically dissatisfied;11.2
National Total;Canarias;Usefulness of available information: Non applicable;3.3
National Total;Canarias;Information provided during the process or application tracking: Basically satisfied;79.7
National Total;Canarias;Information provided during the process or application tracking: Basically dissatisfied;12.0
National Total;Canarias;Information provided during the process or application tracking: Non applicable;8.3
National Total;Canarias;Ease of use of the services of the website: Basically satisfied;80.7
National Total;Canarias;Ease of use of the services of the website: Basically dissatisfied;16.2
National Total;Canarias;Ease of use of the services of the website: Non applicable;3.1
National Total;Cantabria;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;188,837
National Total;Cantabria;Ease of finding information: Basically satisfied;90.5
National Total;Cantabria;Ease of finding information: Basically dissatisfied;8.4
National Total;Cantabria;Ease of finding information: Non applicable;1.1
National Total;Cantabria;Usefulness of available information: Basically satisfied;84.7
National Total;Cantabria;Usefulness of available information: Basically dissatisfied;13.6
National Total;Cantabria;Usefulness of available information: Non applicable;1.7
National Total;Cantabria;Information provided during the process or application tracking: Basically satisfied;79.6
National Total;Cantabria;Information provided during the process or application tracking: Basically dissatisfied;7.8
National Total;Cantabria;Information provided during the process or application tracking: Non applicable;12.6
National Total;Cantabria;Ease of use of the services of the website: Basically satisfied;86.4
National Total;Cantabria;Ease of use of the services of the website: Basically dissatisfied;11.3
National Total;Cantabria;Ease of use of the services of the website: Non applicable;2.3
National Total;Castilla y León;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;760,332
National Total;Castilla y León;Ease of finding information: Basically satisfied;77.5
National Total;Castilla y León;Ease of finding information: Basically dissatisfied;20.2
National Total;Castilla y León;Ease of finding information: Non applicable;2.3
National Total;Castilla y León;Usefulness of available information: Basically satisfied;85.8
National Total;Castilla y León;Usefulness of available information: Basically dissatisfied;12.7
National Total;Castilla y León;Usefulness of available information: Non applicable;1.5
National Total;Castilla y León;Information provided during the process or application tracking: Basically satisfied;73.3
National Total;Castilla y León;Information provided during the process or application tracking: Basically dissatisfied;20.4
National Total;Castilla y León;Information provided during the process or application tracking: Non applicable;6.3
National Total;Castilla y León;Ease of use of the services of the website: Basically satisfied;77.4
National Total;Castilla y León;Ease of use of the services of the website: Basically dissatisfied;20.8
National Total;Castilla y León;Ease of use of the services of the website: Non applicable;1.9
National Total;Castilla-La Mancha;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;584,844
National Total;Castilla-La Mancha;Ease of finding information: Basically satisfied;79.4
National Total;Castilla-La Mancha;Ease of finding information: Basically dissatisfied;19.5
National Total;Castilla-La Mancha;Ease of finding information: Non applicable;1.1
National Total;Castilla-La Mancha;Usefulness of available information: Basically satisfied;88.1
National Total;Castilla-La Mancha;Usefulness of available information: Basically dissatisfied;10.5
National Total;Castilla-La Mancha;Usefulness of available information: Non applicable;1.4
National Total;Castilla-La Mancha;Information provided during the process or application tracking: Basically satisfied;81.5
National Total;Castilla-La Mancha;Information provided during the process or application tracking: Basically dissatisfied;11.7
National Total;Castilla-La Mancha;Information provided during the process or application tracking: Non applicable;6.8
National Total;Castilla-La Mancha;Ease of use of the services of the website: Basically satisfied;79.2
National Total;Castilla-La Mancha;Ease of use of the services of the website: Basically dissatisfied;19.9
National Total;Castilla-La Mancha;Ease of use of the services of the website: Non applicable;0.8
National Total;Cataluña;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,463,901
National Total;Cataluña;Ease of finding information: Basically satisfied;79.1
National Total;Cataluña;Ease of finding information: Basically dissatisfied;18.3
National Total;Cataluña;Ease of finding information: Non applicable;2.6
National Total;Cataluña;Usefulness of available information: Basically satisfied;85.4
National Total;Cataluña;Usefulness of available information: Basically dissatisfied;11.8
National Total;Cataluña;Usefulness of available information: Non applicable;2.8
National Total;Cataluña;Information provided during the process or application tracking: Basically satisfied;82.3
National Total;Cataluña;Information provided during the process or application tracking: Basically dissatisfied;13.0
National Total;Cataluña;Information provided during the process or application tracking: Non applicable;4.7
National Total;Cataluña;Ease of use of the services of the website: Basically satisfied;81.2
National Total;Cataluña;Ease of use of the services of the website: Basically dissatisfied;14.7
National Total;Cataluña;Ease of use of the services of the website: Non applicable;4.0
National Total;Comunitat Valenciana;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;1,542,981
National Total;Comunitat Valenciana;Ease of finding information: Basically satisfied;80.6
National Total;Comunitat Valenciana;Ease of finding information: Basically dissatisfied;18.0
National Total;Comunitat Valenciana;Ease of finding information: Non applicable;1.4
National Total;Comunitat Valenciana;Usefulness of available information: Basically satisfied;85.9
National Total;Comunitat Valenciana;Usefulness of available information: Basically dissatisfied;13.1
National Total;Comunitat Valenciana;Usefulness of available information: Non applicable;1.0
National Total;Comunitat Valenciana;Information provided during the process or application tracking: Basically satisfied;77.9
National Total;Comunitat Valenciana;Information provided during the process or application tracking: Basically dissatisfied;14.8
National Total;Comunitat Valenciana;Information provided during the process or application tracking: Non applicable;7.3
National Total;Comunitat Valenciana;Ease of use of the services of the website: Basically satisfied;79.2
National Total;Comunitat Valenciana;Ease of use of the services of the website: Basically dissatisfied;17.1
National Total;Comunitat Valenciana;Ease of use of the services of the website: Non applicable;3.7
National Total;Extremadura;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;282,423
National Total;Extremadura;Ease of finding information: Basically satisfied;82.5
National Total;Extremadura;Ease of finding information: Basically dissatisfied;12.5
National Total;Extremadura;Ease of finding information: Non applicable;4.9
National Total;Extremadura;Usefulness of available information: Basically satisfied;86.3
National Total;Extremadura;Usefulness of available information: Basically dissatisfied;10.4
National Total;Extremadura;Usefulness of available information: Non applicable;3.3
National Total;Extremadura;Information provided during the process or application tracking: Basically satisfied;83.6
National Total;Extremadura;Information provided during the process or application tracking: Basically dissatisfied;9.4
National Total;Extremadura;Information provided during the process or application tracking: Non applicable;7.1
National Total;Extremadura;Ease of use of the services of the website: Basically satisfied;85.5
National Total;Extremadura;Ease of use of the services of the website: Basically dissatisfied;10.0
National Total;Extremadura;Ease of use of the services of the website: Non applicable;4.5
National Total;Galicia;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;875,903
National Total;Galicia;Ease of finding information: Basically satisfied;75.9
National Total;Galicia;Ease of finding information: Basically dissatisfied;21.0
National Total;Galicia;Ease of finding information: Non applicable;3.1
National Total;Galicia;Usefulness of available information: Basically satisfied;80.4
National Total;Galicia;Usefulness of available information: Basically dissatisfied;17.5
National Total;Galicia;Usefulness of available information: Non applicable;2.2
National Total;Galicia;Information provided during the process or application tracking: Basically satisfied;73.0
National Total;Galicia;Information provided during the process or application tracking: Basically dissatisfied;19.9
National Total;Galicia;Information provided during the process or application tracking: Non applicable;7.1
National Total;Galicia;Ease of use of the services of the website: Basically satisfied;76.4
National Total;Galicia;Ease of use of the services of the website: Basically dissatisfied;20.8
National Total;Galicia;Ease of use of the services of the website: Non applicable;2.9
National Total;Madrid, Comunidad de;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;2,702,662
National Total;Madrid, Comunidad de;Ease of finding information: Basically satisfied;71.7
National Total;Madrid, Comunidad de;Ease of finding information: Basically dissatisfied;25.7
National Total;Madrid, Comunidad de;Ease of finding information: Non applicable;2.7
National Total;Madrid, Comunidad de;Usefulness of available information: Basically satisfied;80.7
National Total;Madrid, Comunidad de;Usefulness of available information: Basically dissatisfied;17.0
National Total;Madrid, Comunidad de;Usefulness of available information: Non applicable;2.3
National Total;Madrid, Comunidad de;Information provided during the process or application tracking: Basically satisfied;71.9
National Total;Madrid, Comunidad de;Information provided during the process or application tracking: Basically dissatisfied;18.0
National Total;Madrid, Comunidad de;Information provided during the process or application tracking: Non applicable;10.1
National Total;Madrid, Comunidad de;Ease of use of the services of the website: Basically satisfied;69.1
National Total;Madrid, Comunidad de;Ease of use of the services of the website: Basically dissatisfied;26.9
National Total;Madrid, Comunidad de;Ease of use of the services of the website: Non applicable;4.0
National Total;Murcia, Región de;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;429,067
National Total;Murcia, Región de;Ease of finding information: Basically satisfied;82.8
National Total;Murcia, Región de;Ease of finding information: Basically dissatisfied;16.3
National Total;Murcia, Región de;Ease of finding information: Non applicable;0.9
National Total;Murcia, Región de;Usefulness of available information: Basically satisfied;88.0
National Total;Murcia, Región de;Usefulness of available information: Basically dissatisfied;11.4
National Total;Murcia, Región de;Usefulness of available information: Non applicable;0.6
National Total;Murcia, Región de;Information provided during the process or application tracking: Basically satisfied;78.2
National Total;Murcia, Región de;Information provided during the process or application tracking: Basically dissatisfied;18.3
National Total;Murcia, Región de;Information provided during the process or application tracking: Non applicable;3.5
National Total;Murcia, Región de;Ease of use of the services of the website: Basically satisfied;83.7
National Total;Murcia, Región de;Ease of use of the services of the website: Basically dissatisfied;14.6
National Total;Murcia, Región de;Ease of use of the services of the website: Non applicable;1.7
National Total;Navarra (Comunidad Foral de);Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;202,337
National Total;Navarra (Comunidad Foral de);Ease of finding information: Basically satisfied;77.5
National Total;Navarra (Comunidad Foral de);Ease of finding information: Basically dissatisfied;18.9
National Total;Navarra (Comunidad Foral de);Ease of finding information: Non applicable;3.6
National Total;Navarra (Comunidad Foral de);Usefulness of available information: Basically satisfied;82.6
National Total;Navarra (Comunidad Foral de);Usefulness of available information: Basically dissatisfied;12.9
National Total;Navarra (Comunidad Foral de);Usefulness of available information: Non applicable;4.5
National Total;Navarra (Comunidad Foral de);Information provided during the process or application tracking: Basically satisfied;71.0
National Total;Navarra (Comunidad Foral de);Information provided during the process or application tracking: Basically dissatisfied;13.9
National Total;Navarra (Comunidad Foral de);Information provided during the process or application tracking: Non applicable;15.1
National Total;Navarra (Comunidad Foral de);Ease of use of the services of the website: Basically satisfied;73.5
National Total;Navarra (Comunidad Foral de);Ease of use of the services of the website: Basically dissatisfied;20.1
National Total;Navarra (Comunidad Foral de);Ease of use of the services of the website: Non applicable;6.3
National Total;País Vasco;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;750,006
National Total;País Vasco;Ease of finding information: Basically satisfied;83.1
National Total;País Vasco;Ease of finding information: Basically dissatisfied;16.0
National Total;País Vasco;Ease of finding information: Non applicable;0.9
National Total;País Vasco;Usefulness of available information: Basically satisfied;85.4
National Total;País Vasco;Usefulness of available information: Basically dissatisfied;11.1
National Total;País Vasco;Usefulness of available information: Non applicable;3.5
National Total;País Vasco;Information provided during the process or application tracking: Basically satisfied;74.9
National Total;País Vasco;Information provided during the process or application tracking: Basically dissatisfied;11.2
National Total;País Vasco;Information provided during the process or application tracking: Non applicable;13.9
National Total;País Vasco;Ease of use of the services of the website: Basically satisfied;78.0
National Total;País Vasco;Ease of use of the services of the website: Basically dissatisfied;16.6
National Total;País Vasco;Ease of use of the services of the website: Non applicable;5.4
National Total;Rioja, La;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;91,959
National Total;Rioja, La;Ease of finding information: Basically satisfied;78.9
National Total;Rioja, La;Ease of finding information: Basically dissatisfied;15.1
National Total;Rioja, La;Ease of finding information: Non applicable;6.1
National Total;Rioja, La;Usefulness of available information: Basically satisfied;82.3
National Total;Rioja, La;Usefulness of available information: Basically dissatisfied;10.8
National Total;Rioja, La;Usefulness of available information: Non applicable;7.0
National Total;Rioja, La;Information provided during the process or application tracking: Basically satisfied;71.6
National Total;Rioja, La;Information provided during the process or application tracking: Basically dissatisfied;16.7
National Total;Rioja, La;Information provided during the process or application tracking: Non applicable;11.7
National Total;Rioja, La;Ease of use of the services of the website: Basically satisfied;71.7
National Total;Rioja, La;Ease of use of the services of the website: Basically dissatisfied;20.5
National Total;Rioja, La;Ease of use of the services of the website: Non applicable;7.8
National Total;Ceuta;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;31,431
National Total;Ceuta;Ease of finding information: Basically satisfied;89.8
National Total;Ceuta;Ease of finding information: Basically dissatisfied;10.2
National Total;Ceuta;Ease of finding information: Non applicable;0.0
National Total;Ceuta;Usefulness of available information: Basically satisfied;93.7
National Total;Ceuta;Usefulness of available information: Basically dissatisfied;6.3
National Total;Ceuta;Usefulness of available information: Non applicable;0.0
National Total;Ceuta;Information provided during the process or application tracking: Basically satisfied;90.7
National Total;Ceuta;Information provided during the process or application tracking: Basically dissatisfied;6.3
National Total;Ceuta;Information provided during the process or application tracking: Non applicable;3.0
National Total;Ceuta;Ease of use of the services of the website: Basically satisfied;93.7
National Total;Ceuta;Ease of use of the services of the website: Basically dissatisfied;6.3
National Total;Ceuta;Ease of use of the services of the website: Non applicable;0.0
National Total;Melilla;Total persons who have used the Internet in the last 12 months to contact or interact with the Public Administrations or the Public Services for personal reasons;19,227
National Total;Melilla;Ease of finding information: Basically satisfied;79.9
National Total;Melilla;Ease of finding information: Basically dissatisfied;10.4
National Total;Melilla;Ease of finding information: Non applicable;9.7
National Total;Melilla;Usefulness of available information: Basically satisfied;83.5
National Total;Melilla;Usefulness of available information: Basically dissatisfied;6.8
National Total;Melilla;Usefulness of available information: Non applicable;9.7
National Total;Melilla;Information provided during the process or application tracking: Basically satisfied;83.5
National Total;Melilla;Information provided during the process or application tracking: Basically dissatisfied;6.8
National Total;Melilla;Information provided during the process or application tracking: Non applicable;9.7
National Total;Melilla;Ease of use of the services of the website: Basically satisfied;90.3
National Total;Melilla;Ease of use of the services of the website: Basically dissatisfied;0.0
National Total;Melilla;Ease of use of the services of the website: Non applicable;9.7