Socio-economic characteristics	Type of action	Total
Total Persons	Total persons who have used a computer in the last 12 months	27,981,928
Total Persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61.6
Total Persons	Obtain information from Public Administrations webpages	58.1
Total Persons	Download official forms	45.3
Total Persons	Send filled forms	39.7
Studies completed: Illiterate persons with unfinished primary education	Total persons who have used a computer in the last 12 months	236,751
Studies completed: Illiterate persons with unfinished primary education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	21.7
Studies completed: Illiterate persons with unfinished primary education	Obtain information from Public Administrations webpages	21.7
Studies completed: Illiterate persons with unfinished primary education	Download official forms	10.4
Studies completed: Illiterate persons with unfinished primary education	Send filled forms	5.3
Studies completed: Primary Education	Total persons who have used a computer in the last 12 months	2,060,394
Studies completed: Primary Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	21.8
Studies completed: Primary Education	Obtain information from Public Administrations webpages	20.7
Studies completed: Primary Education	Download official forms	9.1
Studies completed: Primary Education	Send filled forms	8.2
Studies completed: First stage Secondary Education	Total persons who have used a computer in the last 12 months	7,204,278
Studies completed: First stage Secondary Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	45.7
Studies completed: First stage Secondary Education	Obtain information from Public Administrations webpages	42.2
Studies completed: First stage Secondary Education	Download official forms	25.3
Studies completed: First stage Secondary Education	Send filled forms	22.7
Studies completed: Second stage Secondary Education	Total persons who have used a computer in the last 12 months	7,618,101
Studies completed: Second stage Secondary Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	64.4
Studies completed: Second stage Secondary Education	Obtain information from Public Administrations webpages	59.8
Studies completed: Second stage Secondary Education	Download official forms	47.9
Studies completed: Second stage Secondary Education	Send filled forms	41.7
Studies completed: Advanced Vocational Education	Total persons who have used a computer in the last 12 months	3,112,824
Studies completed: Advanced Vocational Education	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72.9
Studies completed: Advanced Vocational Education	Obtain information from Public Administrations webpages	69.0
Studies completed: Advanced Vocational Education	Download official forms	54.0
Studies completed: Advanced Vocational Education	Send filled forms	48.5
Studies completed: University studies and similar	Total persons who have used a computer in the last 12 months	3,066,583
Studies completed: University studies and similar	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	80.2
Studies completed: University studies and similar	Obtain information from Public Administrations webpages	76.8
Studies completed: University studies and similar	Download official forms	66.7
Studies completed: University studies and similar	Send filled forms	57.1
Studies completed: University studies, Master's and similar	Total persons who have used a computer in the last 12 months	4,450,590
Studies completed: University studies, Master's and similar	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	81.1
Studies completed: University studies, Master's and similar	Obtain information from Public Administrations webpages	78.4
Studies completed: University studies, Master's and similar	Download official forms	68.9
Studies completed: University studies, Master's and similar	Send filled forms	60.2
Studies completed: University doctorate	Total persons who have used a computer in the last 12 months	203,966
Studies completed: University doctorate	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	95.9
Studies completed: University doctorate	Obtain information from Public Administrations webpages	89.7
Studies completed: University doctorate	Download official forms	85.9
Studies completed: University doctorate	Send filled forms	78.9
Studies completed: Others	Total persons who have used a computer in the last 12 months	28,442
Studies completed: Others	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	41.5
Studies completed: Others	Obtain information from Public Administrations webpages	41.5
Studies completed: Others	Download official forms	41.5
Studies completed: Others	Send filled forms	41.5
Employment situation: Employed economically active persons	Total persons who have used a computer in the last 12 months	16,450,763
Employment situation: Employed economically active persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66.6
Employment situation: Employed economically active persons	Obtain information from Public Administrations webpages	63.3
Employment situation: Employed economically active persons	Download official forms	50.5
Employment situation: Employed economically active persons	Send filled forms	44.6
Employment situation: Unemployed economically active persons	Total persons who have used a computer in the last 12 months	4,324,828
Employment situation: Unemployed economically active persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57.8
Employment situation: Unemployed economically active persons	Obtain information from Public Administrations webpages	53.9
Employment situation: Unemployed economically active persons	Download official forms	39.0
Employment situation: Unemployed economically active persons	Send filled forms	33.4
Employment situation: Inactive population: Students	Total persons who have used a computer in the last 12 months	3,286,845
Employment situation: Inactive population: Students	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61.6
Employment situation: Inactive population: Students	Obtain information from Public Administrations webpages	57.5
Employment situation: Inactive population: Students	Download official forms	46.5
Employment situation: Inactive population: Students	Send filled forms	39.4
Employment situation: Inactive population: Household chores	Total persons who have used a computer in the last 12 months	1,289,377
Employment situation: Inactive population: Household chores	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	35.8
Employment situation: Inactive population: Household chores	Obtain information from Public Administrations webpages	33.2
Employment situation: Inactive population: Household chores	Download official forms	22.4
Employment situation: Inactive population: Household chores	Send filled forms	18.0
Employment situation: Inactive population: Pensioners	Total persons who have used a computer in the last 12 months	2,293,275
Employment situation: Inactive population: Pensioners	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	49.8
Employment situation: Inactive population: Pensioners	Obtain information from Public Administrations webpages	45.5
Employment situation: Inactive population: Pensioners	Download official forms	33.3
Employment situation: Inactive population: Pensioners	Send filled forms	31.3
Employment situation: Other employment situation	Total persons who have used a computer in the last 12 months	336,841
Employment situation: Other employment situation	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	48.8
Employment situation: Other employment situation	Obtain information from Public Administrations webpages	47.8
Employment situation: Other employment situation	Download official forms	28.4
Employment situation: Other employment situation	Send filled forms	25.8
Professional status (in main job): Worker employed by others	Total persons who have used a computer in the last 12 months	13,643,082
Professional status (in main job): Worker employed by others	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67.9
Professional status (in main job): Worker employed by others	Obtain information from Public Administrations webpages	64.7
Professional status (in main job): Worker employed by others	Download official forms	51.6
Professional status (in main job): Worker employed by others	Send filled forms	46.2
Professional status (in main job): Self-employed or freelance workers	Total persons who have used a computer in the last 12 months	2,807,681
Professional status (in main job): Self-employed or freelance workers	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60.1
Professional status (in main job): Self-employed or freelance workers	Obtain information from Public Administrations webpages	56.5
Professional status (in main job): Self-employed or freelance workers	Download official forms	45.0
Professional status (in main job): Self-employed or freelance workers	Send filled forms	36.6
Main occupation: Manual	Total persons who have used a computer in the last 12 months	4,692,639
Main occupation: Manual	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	49.3
Main occupation: Manual	Obtain information from Public Administrations webpages	46.7
Main occupation: Manual	Download official forms	31.5
Main occupation: Manual	Send filled forms	27.1
Main occupation: Non-manual	Total persons who have used a computer in the last 12 months	11,758,124
Main occupation: Non-manual	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	73.5
Main occupation: Non-manual	Obtain information from Public Administrations webpages	69.9
Main occupation: Non-manual	Download official forms	58.0
Main occupation: Non-manual	Send filled forms	51.5
Main occupation: ICT workers	Total persons who have used a computer in the last 12 months	660,058
Main occupation: ICT workers	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	86.5
Main occupation: ICT workers	Obtain information from Public Administrations webpages	83.7
Main occupation: ICT workers	Download official forms	74.2
Main occupation: ICT workers	Send filled forms	67.4
Main occupation: Other workers	Total persons who have used a computer in the last 12 months	15,790,704
Main occupation: Other workers	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65.7
Main occupation: Other workers	Obtain information from Public Administrations webpages	62.4
Main occupation: Other workers	Download official forms	49.5
Main occupation: Other workers	Send filled forms	43.6
Net household monthly income: Less than 900 euros	Total persons who have used a computer in the last 12 months	3,217,143
Net household monthly income: Less than 900 euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	45.1
Net household monthly income: Less than 900 euros	Obtain information from Public Administrations webpages	41.7
Net household monthly income: Less than 900 euros	Download official forms	28.8
Net household monthly income: Less than 900 euros	Send filled forms	23.8
Net household monthly income: From 901 to 1,600 euros	Total persons who have used a computer in the last 12 months	7,019,843
Net household monthly income: From 901 to 1,600 euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	54.6
Net household monthly income: From 901 to 1,600 euros	Obtain information from Public Administrations webpages	51.5
Net household monthly income: From 901 to 1,600 euros	Download official forms	38.7
Net household monthly income: From 901 to 1,600 euros	Send filled forms	33.0
Net household monthly income: From 1,601 to 2,500 euros	Total persons who have used a computer in the last 12 months	5,215,075
Net household monthly income: From 1,601 to 2,500 euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68.8
Net household monthly income: From 1,601 to 2,500 euros	Obtain information from Public Administrations webpages	64.5
Net household monthly income: From 1,601 to 2,500 euros	Download official forms	50.8
Net household monthly income: From 1,601 to 2,500 euros	Send filled forms	45.6
Net household monthly income: More than 2,500 euros	Total persons who have used a computer in the last 12 months	5,003,344
Net household monthly income: More than 2,500 euros	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	79.8
Net household monthly income: More than 2,500 euros	Obtain information from Public Administrations webpages	76.4
Net household monthly income: More than 2,500 euros	Download official forms	64.0
Net household monthly income: More than 2,500 euros	Send filled forms	57.3
Net household monthly income: DK/NA	Total persons who have used a computer in the last 12 months	7,526,523
Net household monthly income: DK/NA	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	58.1
Net household monthly income: DK/NA	Obtain information from Public Administrations webpages	54.8
Net household monthly income: DK/NA	Download official forms	42.2
Net household monthly income: DK/NA	Send filled forms	36.9