Population class	National Total	Autonomous Communities and Cities	Problemas compras	Total
Total persons who have used a computer in the last 12 months	National Total		Total	20,252,814
Total persons who have used a computer in the last 12 months	National Total		Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8.9
Total persons who have used a computer in the last 12 months	National Total		Technical failures on the website during ordering or payment	2.3
Total persons who have used a computer in the last 12 months	National Total		Difficulty finding information about warranties or other legal rights	2.0
Total persons who have used a computer in the last 12 months	National Total		Delays in delivery	5.2
Total persons who have used a computer in the last 12 months	National Total		Final costs higher than those indicated	1.5
Total persons who have used a computer in the last 12 months	National Total		Products or services ordered with defects or different from those ordered	3.4
Total persons who have used a computer in the last 12 months	National Total		Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2.1
Total persons who have used a computer in the last 12 months	National Total		Difficult claims or compensation or without satisfactory response after the claim	2.5
Total persons who have used a computer in the last 12 months	National Total		Foreign sellers who do not fulfill orders in Spain	1.2
Total persons who have used a computer in the last 12 months	National Total		Other problems	1.9
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Total	3,359,955
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8.2
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Technical failures on the website during ordering or payment	1.2
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Difficulty finding information about warranties or other legal rights	1.2
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Delays in delivery	5.5
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Final costs higher than those indicated	0.9
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Products or services ordered with defects or different from those ordered	2.6
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1.5
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Difficult claims or compensation or without satisfactory response after the claim	1.9
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Foreign sellers who do not fulfill orders in Spain	0.7
Total persons who have used a computer in the last 12 months	National Total	01 Andalucía	Other problems	1.1
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Total	589,020
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9.9
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Technical failures on the website during ordering or payment	3.8
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Difficulty finding information about warranties or other legal rights	2.4
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Delays in delivery	6.9
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Final costs higher than those indicated	1.4
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Products or services ordered with defects or different from those ordered	4.4
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2.7
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Difficult claims or compensation or without satisfactory response after the claim	3.5
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Foreign sellers who do not fulfill orders in Spain	0.9
Total persons who have used a computer in the last 12 months	National Total	02 Aragón	Other problems	2.8
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Total	419,698
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	4.6
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Technical failures on the website during ordering or payment	0.8
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Difficulty finding information about warranties or other legal rights	1.1
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Delays in delivery	1.9
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Final costs higher than those indicated	0.7
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Products or services ordered with defects or different from those ordered	2.5
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1.3
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	1.2
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	0.5
Total persons who have used a computer in the last 12 months	National Total	03 Asturias, Principado de	Other problems	0.8
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Total	586,984
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	14.1
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Technical failures on the website during ordering or payment	4.4
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Difficulty finding information about warranties or other legal rights	1.7
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Delays in delivery	7.0
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Final costs higher than those indicated	1.6
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Products or services ordered with defects or different from those ordered	4.3
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2.3
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	2.4
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Foreign sellers who do not fulfill orders in Spain	2.2
Total persons who have used a computer in the last 12 months	National Total	04 Balears, Illes	Other problems	2.9
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Total	837,324
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	12.0
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Technical failures on the website during ordering or payment	2.2
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Difficulty finding information about warranties or other legal rights	3.6
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Delays in delivery	4.5
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Final costs higher than those indicated	4.4
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Products or services ordered with defects or different from those ordered	4.1
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3.0
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Difficult claims or compensation or without satisfactory response after the claim	2.3
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Foreign sellers who do not fulfill orders in Spain	4.5
Total persons who have used a computer in the last 12 months	National Total	05 Canarias	Other problems	4.3
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Total	250,304
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	5.7
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Technical failures on the website during ordering or payment	0.7
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Difficulty finding information about warranties or other legal rights	1.8
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Delays in delivery	2.9
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Final costs higher than those indicated	1.5
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Products or services ordered with defects or different from those ordered	1.8
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2.0
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Difficult claims or compensation or without satisfactory response after the claim	1.2
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Foreign sellers who do not fulfill orders in Spain	1.1
Total persons who have used a computer in the last 12 months	National Total	06 Cantabria	Other problems	2.0
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Total	931,553
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8.9
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Technical failures on the website during ordering or payment	3.8
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Difficulty finding information about warranties or other legal rights	4.4
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Delays in delivery	5.3
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Final costs higher than those indicated	1.3
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Products or services ordered with defects or different from those ordered	5.0
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	4.1
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	2.9
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Foreign sellers who do not fulfill orders in Spain	0.9
Total persons who have used a computer in the last 12 months	National Total	07 Castilla y León	Other problems	3.0
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Total	780,966
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	9.0
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Technical failures on the website during ordering or payment	2.2
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Difficulty finding information about warranties or other legal rights	2.9
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Delays in delivery	6.3
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Final costs higher than those indicated	1.9
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Products or services ordered with defects or different from those ordered	4.0
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3.0
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Difficult claims or compensation or without satisfactory response after the claim	5.1
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Foreign sellers who do not fulfill orders in Spain	1.6
Total persons who have used a computer in the last 12 months	National Total	08 Castilla - La Mancha	Other problems	3.8
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Total	3,510,304
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	11.4
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Technical failures on the website during ordering or payment	2.1
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Difficulty finding information about warranties or other legal rights	2.5
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Delays in delivery	5.6
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Final costs higher than those indicated	2.1
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Products or services ordered with defects or different from those ordered	4.7
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2.2
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Difficult claims or compensation or without satisfactory response after the claim	3.7
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Foreign sellers who do not fulfill orders in Spain	1.1
Total persons who have used a computer in the last 12 months	National Total	09 Cataluña	Other problems	1.7
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Total	2,155,819
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7.0
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Technical failures on the website during ordering or payment	2.5
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	1.3
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Delays in delivery	4.2
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Final costs higher than those indicated	0.8
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Products or services ordered with defects or different from those ordered	2.5
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2.3
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	1.2
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	0.8
Total persons who have used a computer in the last 12 months	National Total	10 Comunitat Valenciana	Other problems	1.9
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Total	416,263
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	6.3
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Technical failures on the website during ordering or payment	1.1
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Difficulty finding information about warranties or other legal rights	2.7
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Delays in delivery	5.6
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Final costs higher than those indicated	1.9
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Products or services ordered with defects or different from those ordered	3.8
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	2.2
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Difficult claims or compensation or without satisfactory response after the claim	2.1
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Foreign sellers who do not fulfill orders in Spain	1.3
Total persons who have used a computer in the last 12 months	National Total	11 Extremadura	Other problems	2.1
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Total	993,919
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7.5
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Technical failures on the website during ordering or payment	2.4
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Difficulty finding information about warranties or other legal rights	1.7
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Delays in delivery	4.3
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Final costs higher than those indicated	0.7
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Products or services ordered with defects or different from those ordered	2.6
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1.8
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Difficult claims or compensation or without satisfactory response after the claim	2.4
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Foreign sellers who do not fulfill orders in Spain	0.9
Total persons who have used a computer in the last 12 months	National Total	12 Galicia	Other problems	1.8
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Total	3,372,356
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8.8
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Technical failures on the website during ordering or payment	3.3
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	1.5
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Delays in delivery	6.0
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Final costs higher than those indicated	1.4
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	3.0
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1.7
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	1.8
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	1.2
Total persons who have used a computer in the last 12 months	National Total	13 Madrid, Comunidad de	Other problems	1.4
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Total	569,729
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	5.9
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Technical failures on the website during ordering or payment	0.4
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Difficulty finding information about warranties or other legal rights	1.3
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Delays in delivery	3.6
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Final costs higher than those indicated	0.9
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Products or services ordered with defects or different from those ordered	3.3
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1.7
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	3.6
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	1.3
Total persons who have used a computer in the last 12 months	National Total	14 Murcia, Región de	Other problems	1.9
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Total	308,350
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8.5
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment	3.0
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	2.7
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Delays in delivery	5.6
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Final costs higher than those indicated	2.2
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	2.5
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3.2
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	3.5
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	1.9
Total persons who have used a computer in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Other problems	2.5
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Total	987,593
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	7.2
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Technical failures on the website during ordering or payment	2.5
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Difficulty finding information about warranties or other legal rights	1.6
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Delays in delivery	4.2
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Final costs higher than those indicated	0.9
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Products or services ordered with defects or different from those ordered	3.3
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	1.9
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Difficult claims or compensation or without satisfactory response after the claim	2.6
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Foreign sellers who do not fulfill orders in Spain	0.8
Total persons who have used a computer in the last 12 months	National Total	16 País Vasco	Other problems	1.5
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Total	128,213
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	8.3
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Technical failures on the website during ordering or payment	3.7
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Difficulty finding information about warranties or other legal rights	2.5
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Delays in delivery	5.2
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Final costs higher than those indicated	1.4
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Products or services ordered with defects or different from those ordered	3.9
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3.0
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	2.3
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Foreign sellers who do not fulfill orders in Spain	2.1
Total persons who have used a computer in the last 12 months	National Total	17 Rioja, La	Other problems	1.4
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Total	36,372
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	5.6
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Technical failures on the website during ordering or payment	..
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Difficulty finding information about warranties or other legal rights	3.9
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Delays in delivery	..
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Final costs higher than those indicated	..
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Products or services ordered with defects or different from those ordered	5.6
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	3.9
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Difficult claims or compensation or without satisfactory response after the claim	3.9
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Foreign sellers who do not fulfill orders in Spain	..
Total persons who have used a computer in the last 12 months	National Total	18 Ceuta	Other problems	..
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Total	18,090
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	17.8
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Technical failures on the website during ordering or payment	..
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Difficulty finding information about warranties or other legal rights	3.6
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Delays in delivery	11.2
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Final costs higher than those indicated	..
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Products or services ordered with defects or different from those ordered	3.6
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	4.6
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Difficult claims or compensation or without satisfactory response after the claim	..
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Foreign sellers who do not fulfill orders in Spain	3.6
Total persons who have used a computer in the last 12 months	National Total	19 Melilla	Other problems	10.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Total	1,799,142
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Technical failures on the website during ordering or payment	26.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Difficulty finding information about warranties or other legal rights	22.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Delays in delivery	59.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Final costs higher than those indicated	16.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Products or services ordered with defects or different from those ordered	38.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Difficult claims or compensation or without satisfactory response after the claim	27.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Foreign sellers who do not fulfill orders in Spain	13.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total		Other problems	21.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Total	275,624
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Technical failures on the website during ordering or payment	15.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Difficulty finding information about warranties or other legal rights	14.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Delays in delivery	67.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Final costs higher than those indicated	11.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Products or services ordered with defects or different from those ordered	32.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	18.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Difficult claims or compensation or without satisfactory response after the claim	23.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Foreign sellers who do not fulfill orders in Spain	8.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	01 Andalucía	Other problems	13.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Total	58,085
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Technical failures on the website during ordering or payment	38.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Difficulty finding information about warranties or other legal rights	24.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Delays in delivery	70.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Final costs higher than those indicated	14.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Products or services ordered with defects or different from those ordered	44.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	27.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Difficult claims or compensation or without satisfactory response after the claim	35.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Foreign sellers who do not fulfill orders in Spain	8.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	02 Aragón	Other problems	28.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Total	19,230
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Technical failures on the website during ordering or payment	17.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Difficulty finding information about warranties or other legal rights	25.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Delays in delivery	40.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Final costs higher than those indicated	14.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Products or services ordered with defects or different from those ordered	55.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	28.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Difficult claims or compensation or without satisfactory response after the claim	25.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Foreign sellers who do not fulfill orders in Spain	10.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	03 Asturias, Principado de	Other problems	18.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Total	82,644
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Technical failures on the website during ordering or payment	31.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Difficulty finding information about warranties or other legal rights	12.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Delays in delivery	49.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Final costs higher than those indicated	11.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Products or services ordered with defects or different from those ordered	30.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	16.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Difficult claims or compensation or without satisfactory response after the claim	17.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Foreign sellers who do not fulfill orders in Spain	15.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	04 Balears, Illes	Other problems	20.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Total	100,103
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Technical failures on the website during ordering or payment	18.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Difficulty finding information about warranties or other legal rights	29.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Delays in delivery	37.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Final costs higher than those indicated	36.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Products or services ordered with defects or different from those ordered	34.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Difficult claims or compensation or without satisfactory response after the claim	19.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Foreign sellers who do not fulfill orders in Spain	37.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	05 Canarias	Other problems	36.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Total	14,225
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Technical failures on the website during ordering or payment	12.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Difficulty finding information about warranties or other legal rights	30.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Delays in delivery	50.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Final costs higher than those indicated	26.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Products or services ordered with defects or different from those ordered	31.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	36.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Difficult claims or compensation or without satisfactory response after the claim	20.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Foreign sellers who do not fulfill orders in Spain	19.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	06 Cantabria	Other problems	35.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Total	82,646
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Technical failures on the website during ordering or payment	43.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Difficulty finding information about warranties or other legal rights	49.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Delays in delivery	59.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Final costs higher than those indicated	15.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Products or services ordered with defects or different from those ordered	55.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	45.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Difficult claims or compensation or without satisfactory response after the claim	32.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Foreign sellers who do not fulfill orders in Spain	10.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	07 Castilla y León	Other problems	34.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Total	70,511
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Technical failures on the website during ordering or payment	24.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Difficulty finding information about warranties or other legal rights	31.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Delays in delivery	70.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Final costs higher than those indicated	21.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Products or services ordered with defects or different from those ordered	44.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	33.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Difficult claims or compensation or without satisfactory response after the claim	56.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Foreign sellers who do not fulfill orders in Spain	18.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	08 Castilla - La Mancha	Other problems	41.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Total	400,422
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Technical failures on the website during ordering or payment	18.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Difficulty finding information about warranties or other legal rights	22.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Delays in delivery	48.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Final costs higher than those indicated	18.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Products or services ordered with defects or different from those ordered	40.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	19.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Difficult claims or compensation or without satisfactory response after the claim	32.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Foreign sellers who do not fulfill orders in Spain	9.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	09 Cataluña	Other problems	14.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Total	150,551
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Technical failures on the website during ordering or payment	35.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Difficulty finding information about warranties or other legal rights	19.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Delays in delivery	60.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Final costs higher than those indicated	11.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Products or services ordered with defects or different from those ordered	35.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	32.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Difficult claims or compensation or without satisfactory response after the claim	16.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Foreign sellers who do not fulfill orders in Spain	12.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	10 Comunitat Valenciana	Other problems	27.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Total	26,270
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Technical failures on the website during ordering or payment	17.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Difficulty finding information about warranties or other legal rights	43.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Delays in delivery	88.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Final costs higher than those indicated	30.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Products or services ordered with defects or different from those ordered	60.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	35.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Difficult claims or compensation or without satisfactory response after the claim	32.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Foreign sellers who do not fulfill orders in Spain	21.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	11 Extremadura	Other problems	33.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Total	74,770
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Technical failures on the website during ordering or payment	31.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Difficulty finding information about warranties or other legal rights	22.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Delays in delivery	57.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Final costs higher than those indicated	9.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Products or services ordered with defects or different from those ordered	33.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	24.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Difficult claims or compensation or without satisfactory response after the claim	32.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Foreign sellers who do not fulfill orders in Spain	11.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	12 Galicia	Other problems	24.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Total	297,084
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Technical failures on the website during ordering or payment	37.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Difficulty finding information about warranties or other legal rights	17.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Delays in delivery	67.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Final costs higher than those indicated	15.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Products or services ordered with defects or different from those ordered	33.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	19.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Difficult claims or compensation or without satisfactory response after the claim	20.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Foreign sellers who do not fulfill orders in Spain	13.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	13 Madrid, Comunidad de	Other problems	15.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Total	33,628
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Technical failures on the website during ordering or payment	7.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Difficulty finding information about warranties or other legal rights	22.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Delays in delivery	61.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Final costs higher than those indicated	15.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Products or services ordered with defects or different from those ordered	56.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	28.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Difficult claims or compensation or without satisfactory response after the claim	61.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Foreign sellers who do not fulfill orders in Spain	21.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	14 Murcia, Región de	Other problems	32.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Total	26,262
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Technical failures on the website during ordering or payment	35.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Difficulty finding information about warranties or other legal rights	31.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Delays in delivery	65.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Final costs higher than those indicated	26.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Products or services ordered with defects or different from those ordered	29.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	37.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Difficult claims or compensation or without satisfactory response after the claim	41.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Foreign sellers who do not fulfill orders in Spain	22.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Other problems	29.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Total	71,146
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Technical failures on the website during ordering or payment	34.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Difficulty finding information about warranties or other legal rights	22.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Delays in delivery	58.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Final costs higher than those indicated	12.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Products or services ordered with defects or different from those ordered	45.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Difficult claims or compensation or without satisfactory response after the claim	36.2
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Foreign sellers who do not fulfill orders in Spain	10.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	16 País Vasco	Other problems	21.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Total	10,666
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Technical failures on the website during ordering or payment	44.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Difficulty finding information about warranties or other legal rights	29.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Delays in delivery	62.1
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Final costs higher than those indicated	16.6
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Products or services ordered with defects or different from those ordered	46.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	35.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Difficult claims or compensation or without satisfactory response after the claim	27.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Foreign sellers who do not fulfill orders in Spain	24.7
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	17 Rioja, La	Other problems	16.4
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Total	2,054
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Technical failures on the website during ordering or payment	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Difficulty finding information about warranties or other legal rights	68.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Delays in delivery	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Final costs higher than those indicated	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Products or services ordered with defects or different from those ordered	100.0
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	68.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Difficult claims or compensation or without satisfactory response after the claim	68.5
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Foreign sellers who do not fulfill orders in Spain	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	18 Ceuta	Other problems	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Total	3,220
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Technical failures on the website during ordering or payment	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Difficulty finding information about warranties or other legal rights	20.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Delays in delivery	62.9
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Final costs higher than those indicated	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Products or services ordered with defects or different from those ordered	20.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)	25.8
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Difficult claims or compensation or without satisfactory response after the claim	..
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Foreign sellers who do not fulfill orders in Spain	20.3
People who have had some problem when purchasing via the Internet in the last 12 months	National Total	19 Melilla	Other problems	57.4