Activity grouping (except CNAE 56, 64-66 and 95.1) Main variables Size of the enterprise Total Total Enterprises E.1 % of enterprises that use Social Media (1) (1) Total 52,94 Total Enterprises E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 49,83 Total Enterprises E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 65,54 Total Enterprises E.1 % of enterprises that use Social Media (1) (1) 250 or more 79,63 Total Enterprises E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 95,8 Total Enterprises E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 95,83 Total Enterprises E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 95,44 Total Enterprises E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 96,71 Total Enterprises E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 37,37 Total Enterprises E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 33,27 Total Enterprises E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 49,02 Total Enterprises E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 63,63 Total Enterprises E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 47,41 Total Enterprises E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 43,26 Total Enterprises E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 59,75 Total Enterprises E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 71,64 Total Enterprises E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 9,26 Total Enterprises E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 8,03 Total Enterprises E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 11,73 Total Enterprises E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 21,6 Total Enterprises E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 88,23 Total Enterprises E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 88,11 Total Enterprises E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 88,84 Total Enterprises E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 87,83 Total Enterprises E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 60,83 Total Enterprises E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 60,23 Total Enterprises E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 62,49 Total Enterprises E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 64,86 Total Enterprises E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 31,01 Total Enterprises E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 29,46 Total Enterprises E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 36,26 Total Enterprises E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 37,38 Total Enterprises E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 27,15 Total Enterprises E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 25,79 Total Enterprises E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 30,26 Total Enterprises E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 39,13 Total Enterprises E.2.E % of enterprises that used Social Media for personnel selection (2) Total 28,65 Total Enterprises E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 23,35 Total Enterprises E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 43,83 Total Enterprises E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 62,06 Total Enterprises E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 26,34 Total Enterprises E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 23,56 Total Enterprises E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 33,38 Total Enterprises E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 47,75 1. Total Industry (CNAE 10-39) E.1 % of enterprises that use Social Media (1) (1) Total 50,04 1. Total Industry (CNAE 10-39) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 45,72 1. Total Industry (CNAE 10-39) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 64,84 1. Total Industry (CNAE 10-39) E.1 % of enterprises that use Social Media (1) (1) 250 or more 77,16 1. Total Industry (CNAE 10-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 93,76 1. Total Industry (CNAE 10-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 93,36 1. Total Industry (CNAE 10-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 94,62 1. Total Industry (CNAE 10-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 95,71 1. Total Industry (CNAE 10-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 33,7 1. Total Industry (CNAE 10-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 28,95 1. Total Industry (CNAE 10-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 43,59 1. Total Industry (CNAE 10-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 58,29 1. Total Industry (CNAE 10-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 48,64 1. Total Industry (CNAE 10-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 43,37 1. Total Industry (CNAE 10-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 60,02 1. Total Industry (CNAE 10-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 74,13 1. Total Industry (CNAE 10-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 9,04 1. Total Industry (CNAE 10-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 8,52 1. Total Industry (CNAE 10-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 8,38 1. Total Industry (CNAE 10-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 19,26 1. Total Industry (CNAE 10-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 87,87 1. Total Industry (CNAE 10-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 87,82 1. Total Industry (CNAE 10-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 88,59 1. Total Industry (CNAE 10-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 85,4 1. Total Industry (CNAE 10-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 54,36 1. Total Industry (CNAE 10-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 53,48 1. Total Industry (CNAE 10-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 56,16 1. Total Industry (CNAE 10-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 59,05 1. Total Industry (CNAE 10-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 27,15 1. Total Industry (CNAE 10-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 25,4 1. Total Industry (CNAE 10-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 31,6 1. Total Industry (CNAE 10-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 32,66 1. Total Industry (CNAE 10-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 24,84 1. Total Industry (CNAE 10-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 23,3 1. Total Industry (CNAE 10-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 27,48 1. Total Industry (CNAE 10-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 35,25 1. Total Industry (CNAE 10-39) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 22,74 1. Total Industry (CNAE 10-39) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 15,71 1. Total Industry (CNAE 10-39) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 37,51 1. Total Industry (CNAE 10-39) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 58,41 1. Total Industry (CNAE 10-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 22,34 1. Total Industry (CNAE 10-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 19,15 1. Total Industry (CNAE 10-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 27,66 1. Total Industry (CNAE 10-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 44,55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 % of enterprises that use Social Media (1) (1) Total 47,74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 43,74 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 64,87 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1 % of enterprises that use Social Media (1) (1) 250 or more 76,55 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 96,99 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 96,73 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 98,17 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 95,64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 35,96 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 30,8 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 50,16 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 61,05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 53,31 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 48,88 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 64,64 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 79,44 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 8,06 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 8,05 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 6,67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 15,67 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 93,03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 92,97 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 94,54 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 86,02 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 66,71 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 65,7 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 69,92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 69,21 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 32,29 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 30,47 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 38,87 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 32,77 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 25,1 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 24,18 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 27,63 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 29,48 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 18,83 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 14,75 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 28,03 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 49,48 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 24,34 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 22,72 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 27,92 1.1. Food, beverages, tobacco, textile, clothing, leather and footwear, wood and cork, paper, graphic arts and reproduction of recorded media (CNAE 10-18) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 36,9 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 % of enterprises that use Social Media (1) (1) Total 58,35 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 53,42 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 69,05 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1 % of enterprises that use Social Media (1) (1) 250 or more 83,15 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 91,14 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 89,21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 94,24 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 97,9 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 31,35 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 28,17 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 30,76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 64,45 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 49,22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 41,6 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 61,93 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 74,25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 8,22 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 8,79 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 5,39 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 13,6 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 87,72 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 87,36 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 89,11 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 85,75 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 50,92 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 47,63 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 63,21 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 24,18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 20,18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 30,33 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 39,26 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 23,56 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 23,55 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 44,48 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 26,55 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 15,18 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 43,76 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 70,62 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 22,25 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 19,37 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 22,59 1.2 Coke and petroleum refining pharmaceutical products rubber and plastics non-metallic mineral products (CNAE 19-23) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 48,89 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 % of enterprises that use Social Media (1) (1) Total 44,46 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 41,55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 57,98 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1 % of enterprises that use Social Media (1) (1) 250 or more 65,9 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 89,92 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 88,93 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 92,97 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 96,03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 24,71 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 18,77 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 44,8 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 50,68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 32,51 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 26,07 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 51,68 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 76,99 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 8,55 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 8,74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 7,42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 10,74 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 76,44 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 74,53 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 82,61 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 86,42 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 42,24 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 42,52 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 42,16 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 35,57 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 15,89 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 13,8 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 23,03 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 24,81 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 15,94 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 12,39 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 29,47 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 21,88 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 17,38 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 11,08 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 36,77 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 57,15 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 13,3 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 8,47 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 29,39 1.3 Metallurgy, manufacture of metallic products (CNAE 24-25) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 35,85 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 % of enterprises that use Social Media (1) (1) Total 54,1 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 49,99 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 66,74 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1 % of enterprises that use Social Media (1) (1) 250 or more 76,34 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 94,55 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 94,9 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 93,27 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 95,26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 35,6 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 32,9 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 41,26 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 47,52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 52,11 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 49,52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 56,04 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 69,63 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 9,95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 8,45 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 11,84 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 21,57 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 90,22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 92,95 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 83,52 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 82,17 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 46,92 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 47,47 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 44,49 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 49,58 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 26,81 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 27,59 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 25,81 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 20,74 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 27,36 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 27,83 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 24,6 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 32,48 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 27,3 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 19,24 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 43,74 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 64,62 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 22 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 19,03 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 25,92 1.4. Computer, electronic and optical products electric equipment, machinery and mechanical equipment motor vehicles transport material furniture manufacturing industry, repair of machinery and equipment (CNAE 26-33) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 44,27 1.5. Energy and water (CNAE 35-39) E.1 % of enterprises that use Social Media (1) (1) Total 44,09 1.5. Energy and water (CNAE 35-39) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 35,84 1.5. Energy and water (CNAE 35-39) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 60,99 1.5. Energy and water (CNAE 35-39) E.1 % of enterprises that use Social Media (1) (1) 250 or more 80,31 1.5. Energy and water (CNAE 35-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 87,3 1.5. Energy and water (CNAE 35-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 87,08 1.5. Energy and water (CNAE 35-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 85,37 1.5. Energy and water (CNAE 35-39) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 92,4 1.5. Energy and water (CNAE 35-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 45,52 1.5. Energy and water (CNAE 35-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 33,58 1.5. Energy and water (CNAE 35-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 58,63 1.5. Energy and water (CNAE 35-39) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 71,63 1.5. Energy and water (CNAE 35-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 46,88 1.5. Energy and water (CNAE 35-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 33,64 1.5. Energy and water (CNAE 35-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 64,13 1.5. Energy and water (CNAE 35-39) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 70,12 1.5. Energy and water (CNAE 35-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 16,4 1.5. Energy and water (CNAE 35-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 11,57 1.5. Energy and water (CNAE 35-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 15,61 1.5. Energy and water (CNAE 35-39) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 39,92 1.5. Energy and water (CNAE 35-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 74,84 1.5. Energy and water (CNAE 35-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 64,71 1.5. Energy and water (CNAE 35-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 89,18 1.5. Energy and water (CNAE 35-39) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 90,11 1.5. Energy and water (CNAE 35-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 54,12 1.5. Energy and water (CNAE 35-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 46,84 1.5. Energy and water (CNAE 35-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 62,58 1.5. Energy and water (CNAE 35-39) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 69,02 1.5. Energy and water (CNAE 35-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 39,01 1.5. Energy and water (CNAE 35-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 35,06 1.5. Energy and water (CNAE 35-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 40,33 1.5. Energy and water (CNAE 35-39) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 54,08 1.5. Energy and water (CNAE 35-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 39,22 1.5. Energy and water (CNAE 35-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 32,9 1.5. Energy and water (CNAE 35-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 48,71 1.5. Energy and water (CNAE 35-39) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 47,67 1.5. Energy and water (CNAE 35-39) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 32,36 1.5. Energy and water (CNAE 35-39) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 24,89 1.5. Energy and water (CNAE 35-39) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 44,11 1.5. Energy and water (CNAE 35-39) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 41,16 1.5. Energy and water (CNAE 35-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 40,38 1.5. Energy and water (CNAE 35-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 32,28 1.5. Energy and water (CNAE 35-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 47,8 1.5. Energy and water (CNAE 35-39) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 61,24 2. Total Construction (CNAE 41-43) E.1 % of enterprises that use Social Media (1) (1) Total 38,63 2. Total Construction (CNAE 41-43) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 37,34 2. Total Construction (CNAE 41-43) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 48,04 2. Total Construction (CNAE 41-43) E.1 % of enterprises that use Social Media (1) (1) 250 or more 78,52 2. Total Construction (CNAE 41-43) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 93,26 2. Total Construction (CNAE 41-43) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 93,47 2. Total Construction (CNAE 41-43) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 91,09 2. Total Construction (CNAE 41-43) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 96,96 2. Total Construction (CNAE 41-43) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 22,41 2. Total Construction (CNAE 41-43) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 20,55 2. Total Construction (CNAE 41-43) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 34,36 2. Total Construction (CNAE 41-43) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 39,17 2. Total Construction (CNAE 41-43) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 28,36 2. Total Construction (CNAE 41-43) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 25,1 2. Total Construction (CNAE 41-43) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 49,21 2. Total Construction (CNAE 41-43) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 58,87 2. Total Construction (CNAE 41-43) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 7,86 2. Total Construction (CNAE 41-43) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 7,86 2. Total Construction (CNAE 41-43) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 7,12 2. Total Construction (CNAE 41-43) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 13,53 2. Total Construction (CNAE 41-43) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 81,92 2. Total Construction (CNAE 41-43) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 81,27 2. Total Construction (CNAE 41-43) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 86,91 2. Total Construction (CNAE 41-43) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 81,78 2. Total Construction (CNAE 41-43) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 48,37 2. Total Construction (CNAE 41-43) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 48,01 2. Total Construction (CNAE 41-43) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 52,48 2. Total Construction (CNAE 41-43) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 38,73 2. Total Construction (CNAE 41-43) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 25,54 2. Total Construction (CNAE 41-43) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 24,9 2. Total Construction (CNAE 41-43) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 30,41 2. Total Construction (CNAE 41-43) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 25,58 2. Total Construction (CNAE 41-43) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 20,44 2. Total Construction (CNAE 41-43) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 19,24 2. Total Construction (CNAE 41-43) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 27,71 2. Total Construction (CNAE 41-43) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 34,89 2. Total Construction (CNAE 41-43) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 20 2. Total Construction (CNAE 41-43) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 17,51 2. Total Construction (CNAE 41-43) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 33,54 2. Total Construction (CNAE 41-43) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 60,97 2. Total Construction (CNAE 41-43) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 17,69 2. Total Construction (CNAE 41-43) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 16,35 2. Total Construction (CNAE 41-43) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 23,65 2. Total Construction (CNAE 41-43) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 49,07 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 % of enterprises that use Social Media (1) (1) Total 57,55 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 54,75 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 68,44 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1 % of enterprises that use Social Media (1) (1) 250 or more 80,85 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 96,96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 97,1 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 96,28 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 97,15 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 41,1 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 37 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 53,11 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 67,42 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 49,96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 46,41 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 60,7 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 71,26 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 9,57 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 7,89 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 13,8 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 23,12 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 89,36 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 89,42 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 89,16 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 89,27 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 65,21 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 64,71 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 66,54 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 68,96 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 33,32 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 31,67 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 39,08 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 40,17 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 29,08 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 27,81 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 31,84 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 41,11 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 32,23 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 27,03 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 47,9 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 63,76 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 29,2 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 26,35 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 37,11 3. Total Services (CNAE 45-82, excluding CNAE 56: food and drink services, CNAE 75 and financial services) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 49,11 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 % of enterprises that use Social Media (1) (1) Total 56,64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 54,53 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 67,07 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1 % of enterprises that use Social Media (1) (1) 250 or more 83,74 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 96,68 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 96,74 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 96,05 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 98,21 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 34,2 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 30,28 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 49,72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 67,64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 50,55 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 47,31 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 63,72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 76,47 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 6,36 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 5,4 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 9,72 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 16,86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 91,67 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 91,64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 91,48 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 93,47 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 68,85 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 67,97 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 71,64 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 79,67 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 30,95 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 28,91 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 40,25 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 42,16 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 25,58 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 23,89 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 31,87 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 42,17 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 21,74 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 17,86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 36,74 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 56,7 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 23,92 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 20,86 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 36,8 3.1. Sale and repair of motor vehicles, wholesale and retail (CNAE 45-47) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 46,2 3.2. Transport and storage (CNAE 49-53) E.1 % of enterprises that use Social Media (1) (1) Total 37,62 3.2. Transport and storage (CNAE 49-53) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 33,54 3.2. Transport and storage (CNAE 49-53) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 55,77 3.2. Transport and storage (CNAE 49-53) E.1 % of enterprises that use Social Media (1) (1) 250 or more 72,5 3.2. Transport and storage (CNAE 49-53) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 95,69 3.2. Transport and storage (CNAE 49-53) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 96,3 3.2. Transport and storage (CNAE 49-53) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 93,19 3.2. Transport and storage (CNAE 49-53) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 96,87 3.2. Transport and storage (CNAE 49-53) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 26,48 3.2. Transport and storage (CNAE 49-53) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 18,67 3.2. Transport and storage (CNAE 49-53) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 44,09 3.2. Transport and storage (CNAE 49-53) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 70,85 3.2. Transport and storage (CNAE 49-53) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 30,63 3.2. Transport and storage (CNAE 49-53) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 22,69 3.2. Transport and storage (CNAE 49-53) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 50,51 3.2. Transport and storage (CNAE 49-53) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 67,76 3.2. Transport and storage (CNAE 49-53) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 6,43 3.2. Transport and storage (CNAE 49-53) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 4,85 3.2. Transport and storage (CNAE 49-53) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 8,4 3.2. Transport and storage (CNAE 49-53) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 21,83 3.2. Transport and storage (CNAE 49-53) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 82,17 3.2. Transport and storage (CNAE 49-53) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 81,57 3.2. Transport and storage (CNAE 49-53) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 83,38 3.2. Transport and storage (CNAE 49-53) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 86,04 3.2. Transport and storage (CNAE 49-53) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 53,61 3.2. Transport and storage (CNAE 49-53) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 51,27 3.2. Transport and storage (CNAE 49-53) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 57,83 3.2. Transport and storage (CNAE 49-53) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 71,2 3.2. Transport and storage (CNAE 49-53) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 24,14 3.2. Transport and storage (CNAE 49-53) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 20,54 3.2. Transport and storage (CNAE 49-53) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 32,32 3.2. Transport and storage (CNAE 49-53) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 44,36 3.2. Transport and storage (CNAE 49-53) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 24,24 3.2. Transport and storage (CNAE 49-53) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 21,33 3.2. Transport and storage (CNAE 49-53) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 30,18 3.2. Transport and storage (CNAE 49-53) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 43,29 3.2. Transport and storage (CNAE 49-53) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 23,19 3.2. Transport and storage (CNAE 49-53) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 17,42 3.2. Transport and storage (CNAE 49-53) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 36,98 3.2. Transport and storage (CNAE 49-53) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 52,91 3.2. Transport and storage (CNAE 49-53) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 26,27 3.2. Transport and storage (CNAE 49-53) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 22,92 3.2. Transport and storage (CNAE 49-53) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 32,13 3.2. Transport and storage (CNAE 49-53) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 52,24 3.3. Accommodation services (CNAE 55) E.1 % of enterprises that use Social Media (1) (1) Total 84,35 3.3. Accommodation services (CNAE 55) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 81,7 3.3. Accommodation services (CNAE 55) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 92,24 3.3. Accommodation services (CNAE 55) E.1 % of enterprises that use Social Media (1) (1) 250 or more 96,88 3.3. Accommodation services (CNAE 55) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 98,74 3.3. Accommodation services (CNAE 55) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 98,51 3.3. Accommodation services (CNAE 55) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 99,43 3.3. Accommodation services (CNAE 55) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 99,16 3.3. Accommodation services (CNAE 55) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 38,65 3.3. Accommodation services (CNAE 55) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 32,22 3.3. Accommodation services (CNAE 55) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 53,86 3.3. Accommodation services (CNAE 55) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 75,81 3.3. Accommodation services (CNAE 55) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 62,3 3.3. Accommodation services (CNAE 55) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 57,05 3.3. Accommodation services (CNAE 55) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 75,3 3.3. Accommodation services (CNAE 55) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 88,74 3.3. Accommodation services (CNAE 55) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 7,2 3.3. Accommodation services (CNAE 55) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 6,51 3.3. Accommodation services (CNAE 55) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 8,17 3.3. Accommodation services (CNAE 55) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 15,4 3.3. Accommodation services (CNAE 55) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 93,84 3.3. Accommodation services (CNAE 55) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 93,26 3.3. Accommodation services (CNAE 55) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 95,41 3.3. Accommodation services (CNAE 55) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 95,94 3.3. Accommodation services (CNAE 55) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 89,54 3.3. Accommodation services (CNAE 55) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 88,44 3.3. Accommodation services (CNAE 55) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 92,13 3.3. Accommodation services (CNAE 55) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 95,98 3.3. Accommodation services (CNAE 55) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 48,65 3.3. Accommodation services (CNAE 55) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 48,89 3.3. Accommodation services (CNAE 55) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 48,53 3.3. Accommodation services (CNAE 55) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 44,25 3.3. Accommodation services (CNAE 55) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 24,43 3.3. Accommodation services (CNAE 55) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 24,81 3.3. Accommodation services (CNAE 55) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 21,61 3.3. Accommodation services (CNAE 55) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 34,72 3.3. Accommodation services (CNAE 55) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 25,91 3.3. Accommodation services (CNAE 55) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 22,07 3.3. Accommodation services (CNAE 55) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 33,93 3.3. Accommodation services (CNAE 55) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 55,11 3.3. Accommodation services (CNAE 55) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 28,4 3.3. Accommodation services (CNAE 55) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 30,21 3.3. Accommodation services (CNAE 55) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 20,94 3.3. Accommodation services (CNAE 55) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 38,77 3.4. Information and communications (CNAE 58-63) E.1 % of enterprises that use Social Media (1) (1) Total 86,5 3.4. Information and communications (CNAE 58-63) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 85,23 3.4. Information and communications (CNAE 58-63) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 89,32 3.4. Information and communications (CNAE 58-63) E.1 % of enterprises that use Social Media (1) (1) 250 or more 95,43 3.4. Information and communications (CNAE 58-63) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 98,87 3.4. Information and communications (CNAE 58-63) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 99,14 3.4. Information and communications (CNAE 58-63) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 98,04 3.4. Information and communications (CNAE 58-63) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 98,29 3.4. Information and communications (CNAE 58-63) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 73,85 3.4. Information and communications (CNAE 58-63) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 73,03 3.4. Information and communications (CNAE 58-63) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 74,73 3.4. Information and communications (CNAE 58-63) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 82,34 3.4. Information and communications (CNAE 58-63) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 68,98 3.4. Information and communications (CNAE 58-63) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 66,91 3.4. Information and communications (CNAE 58-63) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 74,11 3.4. Information and communications (CNAE 58-63) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 79,18 3.4. Information and communications (CNAE 58-63) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 25,83 3.4. Information and communications (CNAE 58-63) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 21,98 3.4. Information and communications (CNAE 58-63) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 35,73 3.4. Information and communications (CNAE 58-63) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 43,25 3.4. Information and communications (CNAE 58-63) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 88,15 3.4. Information and communications (CNAE 58-63) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 87,76 3.4. Information and communications (CNAE 58-63) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 89,79 3.4. Information and communications (CNAE 58-63) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 87,5 3.4. Information and communications (CNAE 58-63) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 61,48 3.4. Information and communications (CNAE 58-63) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 61,72 3.4. Information and communications (CNAE 58-63) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 60,75 3.4. Information and communications (CNAE 58-63) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 60,9 3.4. Information and communications (CNAE 58-63) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 36,46 3.4. Information and communications (CNAE 58-63) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 34,73 3.4. Information and communications (CNAE 58-63) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 40,78 3.4. Information and communications (CNAE 58-63) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 44,71 3.4. Information and communications (CNAE 58-63) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 37,25 3.4. Information and communications (CNAE 58-63) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 35,63 3.4. Information and communications (CNAE 58-63) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 41,3 3.4. Information and communications (CNAE 58-63) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 45,06 3.4. Information and communications (CNAE 58-63) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 56,73 3.4. Information and communications (CNAE 58-63) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 51,52 3.4. Information and communications (CNAE 58-63) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 70,83 3.4. Information and communications (CNAE 58-63) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 77,53 3.4. Information and communications (CNAE 58-63) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 48,03 3.4. Information and communications (CNAE 58-63) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 44,84 3.4. Information and communications (CNAE 58-63) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 56,56 3.4. Information and communications (CNAE 58-63) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 61,22 3.5. Real estate activities (CNAE 68) E.1 % of enterprises that use Social Media (1) (1) Total 53,65 3.5. Real estate activities (CNAE 68) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 50,85 3.5. Real estate activities (CNAE 68) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 79,02 3.5. Real estate activities (CNAE 68) E.1 % of enterprises that use Social Media (1) (1) 250 or more 77,78 3.5. Real estate activities (CNAE 68) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 91,98 3.5. Real estate activities (CNAE 68) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 90,76 3.5. Real estate activities (CNAE 68) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 100 3.5. Real estate activities (CNAE 68) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 91,07 3.5. Real estate activities (CNAE 68) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 49,97 3.5. Real estate activities (CNAE 68) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 47,19 3.5. Real estate activities (CNAE 68) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 65,27 3.5. Real estate activities (CNAE 68) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 73,21 3.5. Real estate activities (CNAE 68) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 64,46 3.5. Real estate activities (CNAE 68) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 63,39 3.5. Real estate activities (CNAE 68) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 69,26 3.5. Real estate activities (CNAE 68) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 82,14 3.5. Real estate activities (CNAE 68) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 8,51 3.5. Real estate activities (CNAE 68) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 7,98 3.5. Real estate activities (CNAE 68) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 11,91 3.5. Real estate activities (CNAE 68) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 8,93 3.5. Real estate activities (CNAE 68) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 91,23 3.5. Real estate activities (CNAE 68) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 92,22 3.5. Real estate activities (CNAE 68) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 85,89 3.5. Real estate activities (CNAE 68) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 82,14 3.5. Real estate activities (CNAE 68) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 78,07 3.5. Real estate activities (CNAE 68) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 78,08 3.5. Real estate activities (CNAE 68) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 76,47 3.5. Real estate activities (CNAE 68) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 91,07 3.5. Real estate activities (CNAE 68) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 38,15 3.5. Real estate activities (CNAE 68) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 38,14 3.5. Real estate activities (CNAE 68) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 37,21 3.5. Real estate activities (CNAE 68) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 46,43 3.5. Real estate activities (CNAE 68) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 28,35 3.5. Real estate activities (CNAE 68) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 27,43 3.5. Real estate activities (CNAE 68) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 27,85 3.5. Real estate activities (CNAE 68) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 82,14 3.5. Real estate activities (CNAE 68) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 34,84 3.5. Real estate activities (CNAE 68) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 30,23 3.5. Real estate activities (CNAE 68) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 59,15 3.5. Real estate activities (CNAE 68) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 82,14 3.5. Real estate activities (CNAE 68) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 21,08 3.5. Real estate activities (CNAE 68) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 18,6 3.5. Real estate activities (CNAE 68) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 35,18 3.5. Real estate activities (CNAE 68) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 37,5 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 % of enterprises that use Social Media (1) (1) Total 66,05 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 62,92 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 79,17 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1 % of enterprises that use Social Media (1) (1) 250 or more 91,52 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 97,49 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 97,62 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 96,75 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 97,86 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 48,83 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 44,66 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 62,7 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 72,28 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 51,06 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 48,08 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 59,36 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 73,66 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 11,94 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 10,03 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 16,34 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 29,93 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 88,23 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 87,81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 89,39 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 91,4 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 52,74 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 52,22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 51,55 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 66,43 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 37,33 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 37,22 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 37,81 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 37,56 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 36,72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 37,24 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 31,42 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 46,99 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 47,19 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 41,09 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 68,54 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 77,49 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 35,72 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 33,13 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 44,27 3.6. Professional, scientific and technical activities (excl. veterinary) (CNAE 69-74) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 50,48 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 % of enterprises that use Social Media (1) (1) Total 45,75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 42,72 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 50,75 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1 % of enterprises that use Social Media (1) (1) 250 or more 67,17 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 95,85 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 96,55 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 94,15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 94,43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 38,32 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 36,65 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 38,18 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 51,91 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 32,15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 27,43 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 38,08 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 54,99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 8,04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 5,48 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 11,84 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 18,9 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 85,13 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 86,4 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 81,86 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 83,05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 60,58 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 62,15 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 59,02 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 51,99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 27,99 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 25,56 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 33,4 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 34,05 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 31,33 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 30,13 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 34,32 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 33,54 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 39,59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 32,59 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 52,9 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 62,37 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 26,94 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 23,04 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 31,1 3.7. Administrative and support service activities (incl. travel agencies) (CNAE 77-82) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 47,6 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 % of enterprises that use Social Media (1) (1) Total 83,77 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 % of enterprises that use Social Media (1) (1) From 10 to 49 82,13 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 % of enterprises that use Social Media (1) (1) From 50 to 249 87,02 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1 % of enterprises that use Social Media (1) (1) 250 or more 95,14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) Total 98,8 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 10 to 49 99,23 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) From 50 to 249 97,14 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.A % of enterprises that use Social Media networks (Facebook, LinkedIn, Tuenti, Google+, Xing, Viadeo, Yammer, ...) (2) 250 or more 99,41 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) Total 68,04 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 10 to 49 66,33 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) From 50 to 249 72,45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.B % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (2) 250 or more 73,69 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) Total 62,68 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 10 to 49 60,33 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) From 50 to 249 68,31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.C % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (2) 250 or more 72,03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) Total 26,96 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 10 to 49 24,54 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) From 50 to 249 31,29 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.1.D % of enterprises using wiki-based knowledge sharing tools (2) 250 or more 42,07 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) Total 86,92 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 10 to 49 86,61 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) From 50 to 249 88,16 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.A % of enterprises that used Social Media to develop the image of the company or market products (advertising, product launches,...) (2) 250 or more 86,3 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) Total 60,55 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 10 to 49 62,34 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) From 50 to 249 55,47 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.B % of enterprises that used Social Media to receive or send customer opinions, reviews or questions (2) 250 or more 56,31 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) Total 34,85 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 10 to 49 32,88 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) From 50 to 249 39,55 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.C % of enterprises that used Social Media to involve customers in the development or innovation of goods or services (2) 250 or more 42,75 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) Total 46,44 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 10 to 49 46,35 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) From 50 to 249 47,09 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.D % of enterprises that used Social Media to collaborate with business partners or other organizations (e.g. public authorities, NGOs, ...) (2) 250 or more 45,11 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.E % of enterprises that used Social Media for personnel selection (2) Total 65,03 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.E % of enterprises that used Social Media for personnel selection (2) From 10 to 49 59,78 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.E % of enterprises that used Social Media for personnel selection (2) From 50 to 249 78,17 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.E % of enterprises that used Social Media for personnel selection (2) 250 or more 83,99 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) Total 51,45 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 10 to 49 47,84 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) From 50 to 249 61,42 4. Sector ICT (261-264, 268, 465, 582, 61, 6201, 6202, 6203, 6209, 631, 951) E.2.F % of enterprises that used Social Media to exchange points of view, opinions or knowledge within the company (2) 250 or more 60,98