Question	Total
D.9.B Web services: Receiving online orders or bookings (2)	0.74
J.1.A % of enterprises that send electronic invoices allowing automatic computer processing (e.g., EDI, UBL, XML)	0.72
E.2.A % of enterprises with CRM to capture, store, and share customer information within the company (3)	0.34
K.1.1 % of enterprises that have made sales through websites or apps	0.82
F.2.B % of enterprises that analyzed Big Data by Natural language processing (NLP), natural language generation (NGL) or speech recognition (1)	2.12
G.1% of enterprises that used interconnected devices that can be monitored or controlled remotely via the Internet (IoT)	0.61
I.1.B % enterprises using service robots (1)	0.30
L.1.2.H % sales through websites or apps as a proportion of total sales	0.14
L.1.9.H % sales by EDI type messages over the total sales	0.19