Population class	Demographic characteristics	Type of action	Total
Total Persons  (16 to 74 years old)	Total Persons	Total	35.238.288
Total Persons  (16 to 74 years old)	Total Persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,9
Total Persons  (16 to 74 years old)	Total Persons	Obtain information from Public Administrations webpages	54,1
Total Persons  (16 to 74 years old)	Total Persons	Download official forms	42,5
Total Persons  (16 to 74 years old)	Total Persons	Send filled forms (includes tax payment, medical appointment request...)	49,4
Total Persons  (16 to 74 years old)	Total Persons	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,3
Total Persons  (16 to 74 years old)	Sex: Male	Total	17.472.634
Total Persons  (16 to 74 years old)	Sex: Male	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	64,8
Total Persons  (16 to 74 years old)	Sex: Male	Obtain information from Public Administrations webpages	56,4
Total Persons  (16 to 74 years old)	Sex: Male	Download official forms	45
Total Persons  (16 to 74 years old)	Sex: Male	Send filled forms (includes tax payment, medical appointment request...)	50,1
Total Persons  (16 to 74 years old)	Sex: Male	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11
Total Persons  (16 to 74 years old)	Sex: Female	Total	17.765.654
Total Persons  (16 to 74 years old)	Sex: Female	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,1
Total Persons  (16 to 74 years old)	Sex: Female	Obtain information from Public Administrations webpages	51,9
Total Persons  (16 to 74 years old)	Sex: Female	Download official forms	40,1
Total Persons  (16 to 74 years old)	Sex: Female	Send filled forms (includes tax payment, medical appointment request...)	48,8
Total Persons  (16 to 74 years old)	Sex: Female	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,5
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Total	4.305.088
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,1
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Obtain information from Public Administrations webpages	50,7
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Download official forms	41,6
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Send filled forms (includes tax payment, medical appointment request...)	40,4
Total Persons  (16 to 74 years old)	Age: 16 to 24 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,5
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Total	5.248.721
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	79,7
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Obtain information from Public Administrations webpages	69,5
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Download official forms	55,9
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Send filled forms (includes tax payment, medical appointment request...)	64,3
Total Persons  (16 to 74 years old)	Age: 25 to 34 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Total	7.162.898
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	75,3
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Obtain information from Public Administrations webpages	66,1
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Download official forms	53,4
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Send filled forms (includes tax payment, medical appointment request...)	62,2
Total Persons  (16 to 74 years old)	Age: 35 to 44 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,2
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Total	7.557.196
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	70,3
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Obtain information from Public Administrations webpages	60,4
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Download official forms	46,6
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Send filled forms (includes tax payment, medical appointment request...)	56,6
Total Persons  (16 to 74 years old)	Age: 45 to 54 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,3
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Total	6.325.344
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	53,1
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Obtain information from Public Administrations webpages	44,8
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Download official forms	33,6
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Send filled forms (includes tax payment, medical appointment request...)	40,8
Total Persons  (16 to 74 years old)	Age: 55 to 64 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,5
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Total	4.639.041
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	28,9
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Obtain information from Public Administrations webpages	23,7
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Download official forms	16,9
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Send filled forms (includes tax payment, medical appointment request...)	21,3
Total Persons  (16 to 74 years old)	Age: 65 to 74 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,2
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.902.451
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,2
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Obtain information from Public Administrations webpages	59,4
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Download official forms	46,9
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Send filled forms (includes tax payment, medical appointment request...)	54,7
Total Persons  (16 to 74 years old)	Habitat: More than 100,000 inhabitants and provincial capitals	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,2
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Total	4.454.693
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	64,5
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Obtain information from Public Administrations webpages	55,9
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Download official forms	40,7
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	50,3
Total Persons  (16 to 74 years old)	Habitat: 50,000 to 100,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,4
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Total	5.377.260
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Obtain information from Public Administrations webpages	49,8
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Download official forms	39,4
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	44,5
Total Persons  (16 to 74 years old)	Habitat: 20,000 to 50,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,4
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Total	3.940.311
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	58,8
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Obtain information from Public Administrations webpages	49,3
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Download official forms	40,1
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	45,7
Total Persons  (16 to 74 years old)	Habitat: 10,000 to 20,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,5
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Total	6.563.572
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	55,7
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Obtain information from Public Administrations webpages	47,2
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Download official forms	37,8
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	43,2
Total Persons  (16 to 74 years old)	Habitat: Less than 10,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Total	3.380.755
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Obtain information from Public Administrations webpages	49,3
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Download official forms	37,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Send filled forms (includes tax payment, medical appointment request...)	44,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 1 member	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Total	9.667.105
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	53
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Obtain information from Public Administrations webpages	46
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Download official forms	33,5
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Send filled forms (includes tax payment, medical appointment request...)	41,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 2 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Total	10.353.796
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Obtain information from Public Administrations webpages	55,5
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Download official forms	44,4
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Send filled forms (includes tax payment, medical appointment request...)	51,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 3 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Total	8.707.161
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Obtain information from Public Administrations webpages	62,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Download official forms	50,6
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Send filled forms (includes tax payment, medical appointment request...)	58,9
Total Persons  (16 to 74 years old)	Size of the household: Households with 4 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,2
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Total	3.129.472
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,7
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Obtain information from Public Administrations webpages	56,1
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Download official forms	46,8
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Send filled forms (includes tax payment, medical appointment request...)	46
Total Persons  (16 to 74 years old)	Size of the household: Households with 5 or more members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,6
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Total	3.380.755
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57,4
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Obtain information from Public Administrations webpages	49,3
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Download official forms	37,7
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Send filled forms (includes tax payment, medical appointment request...)	44,9
Total Persons  (16 to 74 years old)	Type of household: Single-person household	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Total	4.780.925
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,1
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Obtain information from Public Administrations webpages	55,9
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Download official forms	42,5
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Send filled forms (includes tax payment, medical appointment request...)	47,4
Total Persons  (16 to 74 years old)	Type of household: Single parent living with a child	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Total	6.073.478
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	50,6
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Obtain information from Public Administrations webpages	43,7
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Download official forms	31,8
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Send filled forms (includes tax payment, medical appointment request...)	40,1
Total Persons  (16 to 74 years old)	Type of household: Couple living together without children	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,9
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Total	16.983.803
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	70,2
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Obtain information from Public Administrations webpages	60,3
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Download official forms	49
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Send filled forms (includes tax payment, medical appointment request...)	55,9
Total Persons  (16 to 74 years old)	Type of household: Couple living together with children	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,5
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Total	4.019.326
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	55,6
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Obtain information from Public Administrations webpages	45,7
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Download official forms	35,3
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Send filled forms (includes tax payment, medical appointment request...)	42,2
Total Persons  (16 to 74 years old)	Type of household: Other type of household	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,9
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Total	16.970.616
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,9
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Obtain information from Public Administrations webpages	51,6
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Download official forms	40,6
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Send filled forms (includes tax payment, medical appointment request...)	50
Total Persons  (16 to 74 years old)	Cohabitation in couple: Living with your spouse	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,9
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Total	3.039.921
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	78,4
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Obtain information from Public Administrations webpages	68,1
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Download official forms	55,2
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Send filled forms (includes tax payment, medical appointment request...)	63
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Co-habiting with a domestic partner	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Total	15.227.751
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,1
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Obtain information from Public Administrations webpages	54,1
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Download official forms	42,2
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Send filled forms (includes tax payment, medical appointment request...)	46,1
Total Persons  (16 to 74 years old)	Cohabitation as a couple: Not cohabiting as a couple	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Total Persons  (16 to 74 years old)	Nationality: Spanish	Total	30.898.314
Total Persons  (16 to 74 years old)	Nationality: Spanish	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,7
Total Persons  (16 to 74 years old)	Nationality: Spanish	Obtain information from Public Administrations webpages	54,5
Total Persons  (16 to 74 years old)	Nationality: Spanish	Download official forms	43
Total Persons  (16 to 74 years old)	Nationality: Spanish	Send filled forms (includes tax payment, medical appointment request...)	50,6
Total Persons  (16 to 74 years old)	Nationality: Spanish	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,8
Total Persons  (16 to 74 years old)	Nationality: Foreign	Total	4.339.974
Total Persons  (16 to 74 years old)	Nationality: Foreign	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57,2
Total Persons  (16 to 74 years old)	Nationality: Foreign	Obtain information from Public Administrations webpages	51,1
Total Persons  (16 to 74 years old)	Nationality: Foreign	Download official forms	39
Total Persons  (16 to 74 years old)	Nationality: Foreign	Send filled forms (includes tax payment, medical appointment request...)	41,2
Total Persons  (16 to 74 years old)	Nationality: Foreign	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,5
Internet users in the last 12 months	Total Persons	Total	32.935.248
Internet users in the last 12 months	Total Persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,3
Internet users in the last 12 months	Total Persons	Obtain information from Public Administrations webpages	57,9
Internet users in the last 12 months	Total Persons	Download official forms	45,5
Internet users in the last 12 months	Total Persons	Send filled forms (includes tax payment, medical appointment request...)	52,9
Internet users in the last 12 months	Total Persons	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,1
Internet users in the last 12 months	Sex: Male	Total	16.335.631
Internet users in the last 12 months	Sex: Male	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,3
Internet users in the last 12 months	Sex: Male	Obtain information from Public Administrations webpages	60,3
Internet users in the last 12 months	Sex: Male	Download official forms	48,1
Internet users in the last 12 months	Sex: Male	Send filled forms (includes tax payment, medical appointment request...)	53,6
Internet users in the last 12 months	Sex: Male	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,8
Internet users in the last 12 months	Sex: Female	Total	16.599.617
Internet users in the last 12 months	Sex: Female	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,4
Internet users in the last 12 months	Sex: Female	Obtain information from Public Administrations webpages	55,5
Internet users in the last 12 months	Sex: Female	Download official forms	42,9
Internet users in the last 12 months	Sex: Female	Send filled forms (includes tax payment, medical appointment request...)	52,2
Internet users in the last 12 months	Sex: Female	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,4
Internet users in the last 12 months	Age: 16 to 24 years old	Total	4.296.998
Internet users in the last 12 months	Age: 16 to 24 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,3
Internet users in the last 12 months	Age: 16 to 24 years old	Obtain information from Public Administrations webpages	50,8
Internet users in the last 12 months	Age: 16 to 24 years old	Download official forms	41,7
Internet users in the last 12 months	Age: 16 to 24 years old	Send filled forms (includes tax payment, medical appointment request...)	40,5
Internet users in the last 12 months	Age: 16 to 24 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Internet users in the last 12 months	Age: 25 to 34 years old	Total	5.231.751
Internet users in the last 12 months	Age: 25 to 34 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	80
Internet users in the last 12 months	Age: 25 to 34 years old	Obtain information from Public Administrations webpages	69,7
Internet users in the last 12 months	Age: 25 to 34 years old	Download official forms	56,1
Internet users in the last 12 months	Age: 25 to 34 years old	Send filled forms (includes tax payment, medical appointment request...)	64,5
Internet users in the last 12 months	Age: 25 to 34 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10
Internet users in the last 12 months	Age: 35 to 44 years old	Total	7.101.319
Internet users in the last 12 months	Age: 35 to 44 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	76
Internet users in the last 12 months	Age: 35 to 44 years old	Obtain information from Public Administrations webpages	66,7
Internet users in the last 12 months	Age: 35 to 44 years old	Download official forms	53,9
Internet users in the last 12 months	Age: 35 to 44 years old	Send filled forms (includes tax payment, medical appointment request...)	62,7
Internet users in the last 12 months	Age: 35 to 44 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,3
Internet users in the last 12 months	Age: 45 to 54 years old	Total	7.340.440
Internet users in the last 12 months	Age: 45 to 54 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72,4
Internet users in the last 12 months	Age: 45 to 54 years old	Obtain information from Public Administrations webpages	62,1
Internet users in the last 12 months	Age: 45 to 54 years old	Download official forms	48
Internet users in the last 12 months	Age: 45 to 54 years old	Send filled forms (includes tax payment, medical appointment request...)	58,3
Internet users in the last 12 months	Age: 45 to 54 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,6
Internet users in the last 12 months	Age: 55 to 64 years old	Total	5.693.621
Internet users in the last 12 months	Age: 55 to 64 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59
Internet users in the last 12 months	Age: 55 to 64 years old	Obtain information from Public Administrations webpages	49,8
Internet users in the last 12 months	Age: 55 to 64 years old	Download official forms	37,3
Internet users in the last 12 months	Age: 55 to 64 years old	Send filled forms (includes tax payment, medical appointment request...)	45,3
Internet users in the last 12 months	Age: 55 to 64 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,9
Internet users in the last 12 months	Age: 65 to 74 years old	Total	3.271.120
Internet users in the last 12 months	Age: 65 to 74 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	41
Internet users in the last 12 months	Age: 65 to 74 years old	Obtain information from Public Administrations webpages	33,6
Internet users in the last 12 months	Age: 65 to 74 years old	Download official forms	23,9
Internet users in the last 12 months	Age: 65 to 74 years old	Send filled forms (includes tax payment, medical appointment request...)	30,2
Internet users in the last 12 months	Age: 65 to 74 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	15,9
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.133.186
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	71,9
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Obtain information from Public Administrations webpages	62,7
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Download official forms	49,5
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Send filled forms (includes tax payment, medical appointment request...)	57,7
Internet users in the last 12 months	Habitat: More than 100,000 inhabitants and provincial capitals	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.245.443
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Obtain information from Public Administrations webpages	58,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Download official forms	42,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	52,7
Internet users in the last 12 months	Habitat: 50,000 to 100,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.999.268
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,4
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Obtain information from Public Administrations webpages	53,6
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Download official forms	42,4
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	47,9
Internet users in the last 12 months	Habitat: 20,000 to 50,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,3
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.636.533
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,7
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Obtain information from Public Administrations webpages	53,4
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Download official forms	43,4
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	49,5
Internet users in the last 12 months	Habitat: 10,000 to 20,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,5
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Total	5.920.818
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,7
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Obtain information from Public Administrations webpages	52,3
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Download official forms	41,9
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	47,8
Internet users in the last 12 months	Habitat: Less than 10,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,3
Internet users in the last 12 months	Size of the household: Households with 1 member	Total	2.969.056
Internet users in the last 12 months	Size of the household: Households with 1 member	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,3
Internet users in the last 12 months	Size of the household: Households with 1 member	Obtain information from Public Administrations webpages	56,1
Internet users in the last 12 months	Size of the household: Households with 1 member	Download official forms	43
Internet users in the last 12 months	Size of the household: Households with 1 member	Send filled forms (includes tax payment, medical appointment request...)	51,1
Internet users in the last 12 months	Size of the household: Households with 1 member	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,2
Internet users in the last 12 months	Size of the household: Households with 2 members	Total	8.465.401
Internet users in the last 12 months	Size of the household: Households with 2 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,6
Internet users in the last 12 months	Size of the household: Households with 2 members	Obtain information from Public Administrations webpages	52,5
Internet users in the last 12 months	Size of the household: Households with 2 members	Download official forms	38,3
Internet users in the last 12 months	Size of the household: Households with 2 members	Send filled forms (includes tax payment, medical appointment request...)	47
Internet users in the last 12 months	Size of the household: Households with 2 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,6
Internet users in the last 12 months	Size of the household: Households with 3 members	Total	9.892.183
Internet users in the last 12 months	Size of the household: Households with 3 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,2
Internet users in the last 12 months	Size of the household: Households with 3 members	Obtain information from Public Administrations webpages	58,1
Internet users in the last 12 months	Size of the household: Households with 3 members	Download official forms	46,5
Internet users in the last 12 months	Size of the household: Households with 3 members	Send filled forms (includes tax payment, medical appointment request...)	54,2
Internet users in the last 12 months	Size of the household: Households with 3 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Internet users in the last 12 months	Size of the household: Households with 4 members	Total	8.577.168
Internet users in the last 12 months	Size of the household: Households with 4 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	73,9
Internet users in the last 12 months	Size of the household: Households with 4 members	Obtain information from Public Administrations webpages	63,6
Internet users in the last 12 months	Size of the household: Households with 4 members	Download official forms	51,4
Internet users in the last 12 months	Size of the household: Households with 4 members	Send filled forms (includes tax payment, medical appointment request...)	59,8
Internet users in the last 12 months	Size of the household: Households with 4 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,4
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Total	3.031.439
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,7
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Obtain information from Public Administrations webpages	57,9
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Download official forms	48,3
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Send filled forms (includes tax payment, medical appointment request...)	47,4
Internet users in the last 12 months	Size of the household: Households with 5 or more members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13
Internet users in the last 12 months	Type of household: Single-person household	Total	2.969.056
Internet users in the last 12 months	Type of household: Single-person household	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,3
Internet users in the last 12 months	Type of household: Single-person household	Obtain information from Public Administrations webpages	56,1
Internet users in the last 12 months	Type of household: Single-person household	Download official forms	43
Internet users in the last 12 months	Type of household: Single-person household	Send filled forms (includes tax payment, medical appointment request...)	51,1
Internet users in the last 12 months	Type of household: Single-person household	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,2
Internet users in the last 12 months	Type of household: Single parent living with a child	Total	4.472.242
Internet users in the last 12 months	Type of household: Single parent living with a child	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Obtain information from Public Administrations webpages	59,7
Internet users in the last 12 months	Type of household: Single parent living with a child	Download official forms	45,5
Internet users in the last 12 months	Type of household: Single parent living with a child	Send filled forms (includes tax payment, medical appointment request...)	50,7
Internet users in the last 12 months	Type of household: Single parent living with a child	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,9
Internet users in the last 12 months	Type of household: Couple living together without children	Total	5.227.402
Internet users in the last 12 months	Type of household: Couple living together without children	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	58,8
Internet users in the last 12 months	Type of household: Couple living together without children	Obtain information from Public Administrations webpages	50,8
Internet users in the last 12 months	Type of household: Couple living together without children	Download official forms	36,9
Internet users in the last 12 months	Type of household: Couple living together without children	Send filled forms (includes tax payment, medical appointment request...)	46,6
Internet users in the last 12 months	Type of household: Couple living together without children	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,6
Internet users in the last 12 months	Type of household: Couple living together with children	Total	16.574.407
Internet users in the last 12 months	Type of household: Couple living together with children	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	71,9
Internet users in the last 12 months	Type of household: Couple living together with children	Obtain information from Public Administrations webpages	61,8
Internet users in the last 12 months	Type of household: Couple living together with children	Download official forms	50,2
Internet users in the last 12 months	Type of household: Couple living together with children	Send filled forms (includes tax payment, medical appointment request...)	57,3
Internet users in the last 12 months	Type of household: Couple living together with children	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,8
Internet users in the last 12 months	Type of household: Other type of household	Total	3.692.140
Internet users in the last 12 months	Type of household: Other type of household	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,5
Internet users in the last 12 months	Type of household: Other type of household	Obtain information from Public Administrations webpages	49,8
Internet users in the last 12 months	Type of household: Other type of household	Download official forms	38,4
Internet users in the last 12 months	Type of household: Other type of household	Send filled forms (includes tax payment, medical appointment request...)	46
Internet users in the last 12 months	Type of household: Other type of household	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14
Internet users in the last 12 months	Cohabitation in couple: Living with your spouse	Total	15.646.737
Internet users in the last 12 months	Cohabitation in couple: Living with your spouse	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,1
Internet users in the last 12 months	Cohabitation in couple: Living with your spouse	Obtain information from Public Administrations webpages	56
Internet users in the last 12 months	Cohabitation in couple: Living with your spouse	Download official forms	44
Internet users in the last 12 months	Cohabitation in couple: Living with your spouse	Send filled forms (includes tax payment, medical appointment request...)	54,2
Internet users in the last 12 months	Cohabitation in couple: Living with your spouse	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,8
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.987.681
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	79,7
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Obtain information from Public Administrations webpages	69,3
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Download official forms	56,2
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Send filled forms (includes tax payment, medical appointment request...)	64,1
Internet users in the last 12 months	Cohabitation as a couple: Co-habiting with a domestic partner	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,9
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total	14.300.830
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Obtain information from Public Administrations webpages	57,6
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Download official forms	44,9
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Send filled forms (includes tax payment, medical appointment request...)	49,1
Internet users in the last 12 months	Cohabitation as a couple: Not cohabiting as a couple	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,4
Internet users in the last 12 months	Nationality: Spanish	Total	28.744.155
Internet users in the last 12 months	Nationality: Spanish	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,5
Internet users in the last 12 months	Nationality: Spanish	Obtain information from Public Administrations webpages	58,6
Internet users in the last 12 months	Nationality: Spanish	Download official forms	46,2
Internet users in the last 12 months	Nationality: Spanish	Send filled forms (includes tax payment, medical appointment request...)	54,4
Internet users in the last 12 months	Nationality: Spanish	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Internet users in the last 12 months	Nationality: Foreign	Total	4.191.093
Internet users in the last 12 months	Nationality: Foreign	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,3
Internet users in the last 12 months	Nationality: Foreign	Obtain information from Public Administrations webpages	52,9
Internet users in the last 12 months	Nationality: Foreign	Download official forms	40,4
Internet users in the last 12 months	Nationality: Foreign	Send filled forms (includes tax payment, medical appointment request...)	42,6
Internet users in the last 12 months	Nationality: Foreign	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	15
Internet users in the last 3 months	Total Persons	Total	32.844.075
Internet users in the last 3 months	Total Persons	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,5
Internet users in the last 3 months	Total Persons	Obtain information from Public Administrations webpages	58
Internet users in the last 3 months	Total Persons	Download official forms	45,6
Internet users in the last 3 months	Total Persons	Send filled forms (includes tax payment, medical appointment request...)	53
Internet users in the last 3 months	Total Persons	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12
Internet users in the last 3 months	Sex: Male	Total	16.289.695
Internet users in the last 3 months	Sex: Male	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,5
Internet users in the last 3 months	Sex: Male	Obtain information from Public Administrations webpages	60,4
Internet users in the last 3 months	Sex: Male	Download official forms	48,2
Internet users in the last 3 months	Sex: Male	Send filled forms (includes tax payment, medical appointment request...)	53,7
Internet users in the last 3 months	Sex: Male	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,8
Internet users in the last 3 months	Sex: Female	Total	16.554.379
Internet users in the last 3 months	Sex: Female	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,6
Internet users in the last 3 months	Sex: Female	Obtain information from Public Administrations webpages	55,7
Internet users in the last 3 months	Sex: Female	Download official forms	43
Internet users in the last 3 months	Sex: Female	Send filled forms (includes tax payment, medical appointment request...)	52,3
Internet users in the last 3 months	Sex: Female	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,3
Internet users in the last 3 months	Age: 16 to 24 years old	Total	4.294.365
Internet users in the last 3 months	Age: 16 to 24 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,3
Internet users in the last 3 months	Age: 16 to 24 years old	Obtain information from Public Administrations webpages	50,8
Internet users in the last 3 months	Age: 16 to 24 years old	Download official forms	41,7
Internet users in the last 3 months	Age: 16 to 24 years old	Send filled forms (includes tax payment, medical appointment request...)	40,5
Internet users in the last 3 months	Age: 16 to 24 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Internet users in the last 3 months	Age: 25 to 34 years old	Total	5.231.751
Internet users in the last 3 months	Age: 25 to 34 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	80
Internet users in the last 3 months	Age: 25 to 34 years old	Obtain information from Public Administrations webpages	69,7
Internet users in the last 3 months	Age: 25 to 34 years old	Download official forms	56,1
Internet users in the last 3 months	Age: 25 to 34 years old	Send filled forms (includes tax payment, medical appointment request...)	64,5
Internet users in the last 3 months	Age: 25 to 34 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10
Internet users in the last 3 months	Age: 35 to 44 years old	Total	7.089.330
Internet users in the last 3 months	Age: 35 to 44 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	76
Internet users in the last 3 months	Age: 35 to 44 years old	Obtain information from Public Administrations webpages	66,8
Internet users in the last 3 months	Age: 35 to 44 years old	Download official forms	53,9
Internet users in the last 3 months	Age: 35 to 44 years old	Send filled forms (includes tax payment, medical appointment request...)	62,8
Internet users in the last 3 months	Age: 35 to 44 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,2
Internet users in the last 3 months	Age: 45 to 54 years old	Total	7.335.635
Internet users in the last 3 months	Age: 45 to 54 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72,5
Internet users in the last 3 months	Age: 45 to 54 years old	Obtain information from Public Administrations webpages	62,2
Internet users in the last 3 months	Age: 45 to 54 years old	Download official forms	48
Internet users in the last 3 months	Age: 45 to 54 years old	Send filled forms (includes tax payment, medical appointment request...)	58,3
Internet users in the last 3 months	Age: 45 to 54 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,6
Internet users in the last 3 months	Age: 55 to 64 years old	Total	5.661.722
Internet users in the last 3 months	Age: 55 to 64 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,3
Internet users in the last 3 months	Age: 55 to 64 years old	Obtain information from Public Administrations webpages	50,1
Internet users in the last 3 months	Age: 55 to 64 years old	Download official forms	37,5
Internet users in the last 3 months	Age: 55 to 64 years old	Send filled forms (includes tax payment, medical appointment request...)	45,6
Internet users in the last 3 months	Age: 55 to 64 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,9
Internet users in the last 3 months	Age: 65 to 74 years old	Total	3.231.272
Internet users in the last 3 months	Age: 65 to 74 years old	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	41,5
Internet users in the last 3 months	Age: 65 to 74 years old	Obtain information from Public Administrations webpages	34
Internet users in the last 3 months	Age: 65 to 74 years old	Download official forms	24,2
Internet users in the last 3 months	Age: 65 to 74 years old	Send filled forms (includes tax payment, medical appointment request...)	30,6
Internet users in the last 3 months	Age: 65 to 74 years old	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	16
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total	14.100.904
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72,1
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Obtain information from Public Administrations webpages	62,8
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Download official forms	49,6
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Send filled forms (includes tax payment, medical appointment request...)	57,8
Internet users in the last 3 months	Habitat: More than 100,000 inhabitants and provincial capitals	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,7
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total	4.234.200
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,9
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Obtain information from Public Administrations webpages	58,8
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Download official forms	42,8
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	52,9
Internet users in the last 3 months	Habitat: 50,000 to 100,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,9
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total	4.981.203
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,6
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Obtain information from Public Administrations webpages	53,7
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Download official forms	42,5
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	48
Internet users in the last 3 months	Habitat: 20,000 to 50,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,3
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total	3.613.409
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	64,1
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Obtain information from Public Administrations webpages	53,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Download official forms	43,7
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	49,8
Internet users in the last 3 months	Habitat: 10,000 to 20,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,6
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Total	5.914.359
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,8
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Obtain information from Public Administrations webpages	52,4
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Download official forms	41,9
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Send filled forms (includes tax payment, medical appointment request...)	47,9
Internet users in the last 3 months	Habitat: Less than 10,000 inhabitants	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,3
Internet users in the last 3 months	Size of the household: Households with 1 member	Total	2.955.019
Internet users in the last 3 months	Size of the household: Households with 1 member	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,6
Internet users in the last 3 months	Size of the household: Households with 1 member	Obtain information from Public Administrations webpages	56,4
Internet users in the last 3 months	Size of the household: Households with 1 member	Download official forms	43,2
Internet users in the last 3 months	Size of the household: Households with 1 member	Send filled forms (includes tax payment, medical appointment request...)	51,4
Internet users in the last 3 months	Size of the household: Households with 1 member	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,1
Internet users in the last 3 months	Size of the household: Households with 2 members	Total	8.418.545
Internet users in the last 3 months	Size of the household: Households with 2 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,9
Internet users in the last 3 months	Size of the household: Households with 2 members	Obtain information from Public Administrations webpages	52,8
Internet users in the last 3 months	Size of the household: Households with 2 members	Download official forms	38,5
Internet users in the last 3 months	Size of the household: Households with 2 members	Send filled forms (includes tax payment, medical appointment request...)	47,2
Internet users in the last 3 months	Size of the household: Households with 2 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,6
Internet users in the last 3 months	Size of the household: Households with 3 members	Total	9.869.356
Internet users in the last 3 months	Size of the household: Households with 3 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,3
Internet users in the last 3 months	Size of the household: Households with 3 members	Obtain information from Public Administrations webpages	58,2
Internet users in the last 3 months	Size of the household: Households with 3 members	Download official forms	46,5
Internet users in the last 3 months	Size of the household: Households with 3 members	Send filled forms (includes tax payment, medical appointment request...)	54,3
Internet users in the last 3 months	Size of the household: Households with 3 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Internet users in the last 3 months	Size of the household: Households with 4 members	Total	8.573.998
Internet users in the last 3 months	Size of the household: Households with 4 members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	73,9
Internet users in the last 3 months	Size of the household: Households with 4 members	Obtain information from Public Administrations webpages	63,6
Internet users in the last 3 months	Size of the household: Households with 4 members	Download official forms	51,4
Internet users in the last 3 months	Size of the household: Households with 4 members	Send filled forms (includes tax payment, medical appointment request...)	59,8
Internet users in the last 3 months	Size of the household: Households with 4 members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,4
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Total	3.027.158
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,8
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Obtain information from Public Administrations webpages	58
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Download official forms	48,4
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Send filled forms (includes tax payment, medical appointment request...)	47,5
Internet users in the last 3 months	Size of the household: Households with 5 or more members	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13
Internet users in the last 3 months	Type of household: Single-person household	Total	2.955.019
Internet users in the last 3 months	Type of household: Single-person household	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,6
Internet users in the last 3 months	Type of household: Single-person household	Obtain information from Public Administrations webpages	56,4
Internet users in the last 3 months	Type of household: Single-person household	Download official forms	43,2
Internet users in the last 3 months	Type of household: Single-person household	Send filled forms (includes tax payment, medical appointment request...)	51,4
Internet users in the last 3 months	Type of household: Single-person household	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,1
Internet users in the last 3 months	Type of household: Single parent living with a child	Total	4.466.575
Internet users in the last 3 months	Type of household: Single parent living with a child	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,6
Internet users in the last 3 months	Type of household: Single parent living with a child	Obtain information from Public Administrations webpages	59,8
Internet users in the last 3 months	Type of household: Single parent living with a child	Download official forms	45,5
Internet users in the last 3 months	Type of household: Single parent living with a child	Send filled forms (includes tax payment, medical appointment request...)	50,7
Internet users in the last 3 months	Type of household: Single parent living with a child	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,9
Internet users in the last 3 months	Type of household: Couple living together without children	Total	5.188.136
Internet users in the last 3 months	Type of household: Couple living together without children	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,2
Internet users in the last 3 months	Type of household: Couple living together without children	Obtain information from Public Administrations webpages	51,1
Internet users in the last 3 months	Type of household: Couple living together without children	Download official forms	37,2
Internet users in the last 3 months	Type of household: Couple living together without children	Send filled forms (includes tax payment, medical appointment request...)	46,9
Internet users in the last 3 months	Type of household: Couple living together without children	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,7
Internet users in the last 3 months	Type of household: Couple living together with children	Total	16.548.410
Internet users in the last 3 months	Type of household: Couple living together with children	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72
Internet users in the last 3 months	Type of household: Couple living together with children	Obtain information from Public Administrations webpages	61,8
Internet users in the last 3 months	Type of household: Couple living together with children	Download official forms	50,3
Internet users in the last 3 months	Type of household: Couple living together with children	Send filled forms (includes tax payment, medical appointment request...)	57,4
Internet users in the last 3 months	Type of household: Couple living together with children	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,7
Internet users in the last 3 months	Type of household: Other type of household	Total	3.685.935
Internet users in the last 3 months	Type of household: Other type of household	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,6
Internet users in the last 3 months	Type of household: Other type of household	Obtain information from Public Administrations webpages	49,8
Internet users in the last 3 months	Type of household: Other type of household	Download official forms	38,5
Internet users in the last 3 months	Type of household: Other type of household	Send filled forms (includes tax payment, medical appointment request...)	46,1
Internet users in the last 3 months	Type of household: Other type of household	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14
Internet users in the last 3 months	Cohabitation in couple: Living with your spouse	Total	15.589.785
Internet users in the last 3 months	Cohabitation in couple: Living with your spouse	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,3
Internet users in the last 3 months	Cohabitation in couple: Living with your spouse	Obtain information from Public Administrations webpages	56,2
Internet users in the last 3 months	Cohabitation in couple: Living with your spouse	Download official forms	44,1
Internet users in the last 3 months	Cohabitation in couple: Living with your spouse	Send filled forms (includes tax payment, medical appointment request...)	54,4
Internet users in the last 3 months	Cohabitation in couple: Living with your spouse	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,8
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total	2.984.406
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	79,7
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Obtain information from Public Administrations webpages	69,3
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Download official forms	56,1
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Send filled forms (includes tax payment, medical appointment request...)	64,1
Internet users in the last 3 months	Cohabitation as a couple: Co-habiting with a domestic partner	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,9
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total	14.269.884
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,3
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Obtain information from Public Administrations webpages	57,7
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Download official forms	45
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Send filled forms (includes tax payment, medical appointment request...)	49,2
Internet users in the last 3 months	Cohabitation as a couple: Not cohabiting as a couple	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,3
Internet users in the last 3 months	Nationality: Spanish	Total	28.660.276
Internet users in the last 3 months	Nationality: Spanish	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,7
Internet users in the last 3 months	Nationality: Spanish	Obtain information from Public Administrations webpages	58,8
Internet users in the last 3 months	Nationality: Spanish	Download official forms	46,4
Internet users in the last 3 months	Nationality: Spanish	Send filled forms (includes tax payment, medical appointment request...)	54,5
Internet users in the last 3 months	Nationality: Spanish	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Internet users in the last 3 months	Nationality: Foreign	Total	4.183.799
Internet users in the last 3 months	Nationality: Foreign	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,4
Internet users in the last 3 months	Nationality: Foreign	Obtain information from Public Administrations webpages	53
Internet users in the last 3 months	Nationality: Foreign	Download official forms	40,5
Internet users in the last 3 months	Nationality: Foreign	Send filled forms (includes tax payment, medical appointment request...)	42,7
Internet users in the last 3 months	Nationality: Foreign	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	15,1