Population class Socio-economic characteristics Reasons stated Total Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Total Persons Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 3.976.393 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Total Persons There was not a service available in the webpage 11,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Total Persons Due to lack of skills or knowledge 34,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Total Persons Because they are concerned about the protection and security of personal data 19,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Total Persons Because they do not have an electronic signature or certificate or are having problems with them 31,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Total Persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 62,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Total Persons Other reasons 24,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 84.346 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education There was not a service available in the webpage 2,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Due to lack of skills or knowledge 50,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Because they are concerned about the protection and security of personal data 9,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Because they do not have an electronic signature or certificate or are having problems with them 18 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 85,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Other reasons 4,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 474.101 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education There was not a service available in the webpage 7,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Due to lack of skills or knowledge 44,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Because they are concerned about the protection and security of personal data 17,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Because they do not have an electronic signature or certificate or are having problems with them 28,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 70,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Other reasons 24,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.053.856 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education There was not a service available in the webpage 12,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Due to lack of skills or knowledge 44,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Because they are concerned about the protection and security of personal data 22,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Because they do not have an electronic signature or certificate or are having problems with them 28 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Other reasons 21,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.167.777 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education There was not a service available in the webpage 12,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Due to lack of skills or knowledge 29,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Because they are concerned about the protection and security of personal data 16,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Because they do not have an electronic signature or certificate or are having problems with them 30,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Other reasons 26,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 424.560 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education There was not a service available in the webpage 14,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Due to lack of skills or knowledge 30,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Because they are concerned about the protection and security of personal data 26,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Because they do not have an electronic signature or certificate or are having problems with them 39,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 53,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Other reasons 32,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 353.870 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar There was not a service available in the webpage 9,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Due to lack of skills or knowledge 29,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Because they are concerned about the protection and security of personal data 18,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Because they do not have an electronic signature or certificate or are having problems with them 39,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 52,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Other reasons 24,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 403.365 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar There was not a service available in the webpage 14,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Due to lack of skills or knowledge 18,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Because they are concerned about the protection and security of personal data 15,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Because they do not have an electronic signature or certificate or are having problems with them 33,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Other reasons 25,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 13.008 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate There was not a service available in the webpage 28,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Due to lack of skills or knowledge 19 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Because they are concerned about the protection and security of personal data 9,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Because they do not have an electronic signature or certificate or are having problems with them 23,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 60,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Other reasons 25,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.509 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others There was not a service available in the webpage .. Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Due to lack of skills or knowledge .. Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Because they are concerned about the protection and security of personal data .. Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Because they do not have an electronic signature or certificate or are having problems with them .. Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 100 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Other reasons .. Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.940.517 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons There was not a service available in the webpage 10,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Due to lack of skills or knowledge 26,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Because they are concerned about the protection and security of personal data 17,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Because they do not have an electronic signature or certificate or are having problems with them 29 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 67,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Other reasons 23,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 719.169 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons There was not a service available in the webpage 14 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Due to lack of skills or knowledge 44,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Because they are concerned about the protection and security of personal data 21,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Because they do not have an electronic signature or certificate or are having problems with them 33,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Other reasons 30,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 342.842 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students There was not a service available in the webpage 17,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Due to lack of skills or knowledge 24,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Because they are concerned about the protection and security of personal data 15,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Because they do not have an electronic signature or certificate or are having problems with them 49,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 46,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Other reasons 29,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 217.478 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores There was not a service available in the webpage 5,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Due to lack of skills or knowledge 62,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Because they are concerned about the protection and security of personal data 42,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Because they do not have an electronic signature or certificate or are having problems with them 43,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Other reasons 17,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 612.610 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners There was not a service available in the webpage 7,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Due to lack of skills or knowledge 39,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Because they are concerned about the protection and security of personal data 16,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Because they do not have an electronic signature or certificate or are having problems with them 21,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 68,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Other reasons 20,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 143.777 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation There was not a service available in the webpage 26,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Due to lack of skills or knowledge 55 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Because they are concerned about the protection and security of personal data 19,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Because they do not have an electronic signature or certificate or are having problems with them 37,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 49,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Other reasons 36,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.388.886 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others There was not a service available in the webpage 12,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Due to lack of skills or knowledge 29,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Because they are concerned about the protection and security of personal data 19,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Because they do not have an electronic signature or certificate or are having problems with them 30,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 60,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Other reasons 26,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 551.631 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers There was not a service available in the webpage 8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Due to lack of skills or knowledge 19,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Because they are concerned about the protection and security of personal data 11,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Because they do not have an electronic signature or certificate or are having problems with them 24,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 84,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Other reasons 14,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 717.536 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual There was not a service available in the webpage 9,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Due to lack of skills or knowledge 30,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Because they are concerned about the protection and security of personal data 18,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Because they do not have an electronic signature or certificate or are having problems with them 27,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 76,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Other reasons 15,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.222.981 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual There was not a service available in the webpage 11,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Due to lack of skills or knowledge 24,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Because they are concerned about the protection and security of personal data 16,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Because they do not have an electronic signature or certificate or are having problems with them 29,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Other reasons 27,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 34.039 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers There was not a service available in the webpage 22,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Due to lack of skills or knowledge 50,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Because they are concerned about the protection and security of personal data 36,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Because they do not have an electronic signature or certificate or are having problems with them 64,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 18,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Other reasons 54,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.906.477 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers There was not a service available in the webpage 10,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Due to lack of skills or knowledge 26,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Because they are concerned about the protection and security of personal data 17,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Because they do not have an electronic signature or certificate or are having problems with them 28,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 67,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Other reasons 22,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 601.815 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros There was not a service available in the webpage 13,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Due to lack of skills or knowledge 44,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Because they are concerned about the protection and security of personal data 24,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Because they do not have an electronic signature or certificate or are having problems with them 28,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 55 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Other reasons 28,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.177.252 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 There was not a service available in the webpage 11,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Due to lack of skills or knowledge 34,3 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Because they are concerned about the protection and security of personal data 19,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Because they do not have an electronic signature or certificate or are having problems with them 29,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,9 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Other reasons 24,5 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 755.522 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 There was not a service available in the webpage 13,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Due to lack of skills or knowledge 35,4 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Because they are concerned about the protection and security of personal data 21 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Because they do not have an electronic signature or certificate or are having problems with them 38,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 64,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Other reasons 20,8 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 579.005 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more There was not a service available in the webpage 13,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Due to lack of skills or knowledge 25,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Because they are concerned about the protection and security of personal data 18,2 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Because they do not have an electronic signature or certificate or are having problems with them 38,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Other reasons 23,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 862.799 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA There was not a service available in the webpage 8,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Due to lack of skills or knowledge 33,7 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Because they are concerned about the protection and security of personal data 14,6 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Because they do not have an electronic signature or certificate or are having problems with them 26,1 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66 Internet users in the last 12 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Other reasons 26,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Total Persons Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 3.956.640 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Total Persons There was not a service available in the webpage 11,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Total Persons Due to lack of skills or knowledge 34,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Total Persons Because they are concerned about the protection and security of personal data 19,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Total Persons Because they do not have an electronic signature or certificate or are having problems with them 31,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Total Persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 62,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Total Persons Other reasons 24,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 75.482 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education There was not a service available in the webpage 2,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Due to lack of skills or knowledge 56,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Because they are concerned about the protection and security of personal data 10,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Because they do not have an electronic signature or certificate or are having problems with them 20,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 84,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Illiterate persons with unfinished primary education Other reasons 5,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 468.539 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education There was not a service available in the webpage 7,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Due to lack of skills or knowledge 44,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Because they are concerned about the protection and security of personal data 18 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Because they do not have an electronic signature or certificate or are having problems with them 29,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 70,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Primary Education Other reasons 24,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.051.298 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education There was not a service available in the webpage 12,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Due to lack of skills or knowledge 45 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Because they are concerned about the protection and security of personal data 22,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Because they do not have an electronic signature or certificate or are having problems with them 28,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: First stage Secondary Education Other reasons 21,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.165.006 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education There was not a service available in the webpage 12,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Due to lack of skills or knowledge 29,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Because they are concerned about the protection and security of personal data 16,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Because they do not have an electronic signature or certificate or are having problems with them 30,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 59,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Second stage Secondary Education Other reasons 26,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 424.560 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education There was not a service available in the webpage 14,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Due to lack of skills or knowledge 30,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Because they are concerned about the protection and security of personal data 26,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Because they do not have an electronic signature or certificate or are having problems with them 39,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 53,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Advanced Vocational Education Other reasons 32,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 353.870 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar There was not a service available in the webpage 9,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Due to lack of skills or knowledge 29,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Because they are concerned about the protection and security of personal data 18,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Because they do not have an electronic signature or certificate or are having problems with them 39,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 52,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies and similar Other reasons 24,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 403.365 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar There was not a service available in the webpage 14,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Due to lack of skills or knowledge 18,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Because they are concerned about the protection and security of personal data 15,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Because they do not have an electronic signature or certificate or are having problems with them 33,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University studies, Master's and similar Other reasons 25,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 13.008 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate There was not a service available in the webpage 28,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Due to lack of skills or knowledge 19 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Because they are concerned about the protection and security of personal data 9,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Because they do not have an electronic signature or certificate or are having problems with them 23,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 60,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: University doctorate Other reasons 25,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.509 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others There was not a service available in the webpage .. Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Due to lack of skills or knowledge .. Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Because they are concerned about the protection and security of personal data .. Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Because they do not have an electronic signature or certificate or are having problems with them .. Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 100 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Studies completed: Others Other reasons .. Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.939.975 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons There was not a service available in the webpage 10,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Due to lack of skills or knowledge 26,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Because they are concerned about the protection and security of personal data 17,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Because they do not have an electronic signature or certificate or are having problems with them 29 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 67,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Employed economically active persons Other reasons 23,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 706.470 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons There was not a service available in the webpage 14,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Due to lack of skills or knowledge 44,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Because they are concerned about the protection and security of personal data 21,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Because they do not have an electronic signature or certificate or are having problems with them 33,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Unemployed economically active persons Other reasons 30,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 342.842 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students There was not a service available in the webpage 17,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Due to lack of skills or knowledge 24,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Because they are concerned about the protection and security of personal data 15,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Because they do not have an electronic signature or certificate or are having problems with them 49,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 46,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Students Other reasons 29,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 214.920 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores There was not a service available in the webpage 5,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Due to lack of skills or knowledge 63,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Because they are concerned about the protection and security of personal data 43 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Because they do not have an electronic signature or certificate or are having problems with them 43,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 57 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Household chores Other reasons 17,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 608.655 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners There was not a service available in the webpage 7,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Due to lack of skills or knowledge 39,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Because they are concerned about the protection and security of personal data 16,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Because they do not have an electronic signature or certificate or are having problems with them 21,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 68,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Inactive population: Pensioners Other reasons 20,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 143.777 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation There was not a service available in the webpage 26,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Due to lack of skills or knowledge 55 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Because they are concerned about the protection and security of personal data 19,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Because they do not have an electronic signature or certificate or are having problems with them 37,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 49,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Employment situation: Other employment situation Other reasons 36,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.388.344 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others There was not a service available in the webpage 12,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Due to lack of skills or knowledge 29,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Because they are concerned about the protection and security of personal data 19,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Because they do not have an electronic signature or certificate or are having problems with them 30,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 60,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Worker employed by others Other reasons 26,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 551.631 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers There was not a service available in the webpage 8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Due to lack of skills or knowledge 19,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Because they are concerned about the protection and security of personal data 11,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Because they do not have an electronic signature or certificate or are having problems with them 24,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 84,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Professional status (in main job): Self-employed or freelance workers Other reasons 14,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 716.994 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual There was not a service available in the webpage 9,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Due to lack of skills or knowledge 30,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Because they are concerned about the protection and security of personal data 18,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Because they do not have an electronic signature or certificate or are having problems with them 27,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 76,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Manual Other reasons 15,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.222.981 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual There was not a service available in the webpage 11,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Due to lack of skills or knowledge 24,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Because they are concerned about the protection and security of personal data 16,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Because they do not have an electronic signature or certificate or are having problems with them 29,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Non-manual Other reasons 27,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 34.039 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers There was not a service available in the webpage 22,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Due to lack of skills or knowledge 50,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Because they are concerned about the protection and security of personal data 36,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Because they do not have an electronic signature or certificate or are having problems with them 64,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 18,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: Other workers Other reasons 54,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.905.935 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers There was not a service available in the webpage 10,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Due to lack of skills or knowledge 26,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Because they are concerned about the protection and security of personal data 17,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Because they do not have an electronic signature or certificate or are having problems with them 28,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 67,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Main occupation: ICT workers Other reasons 22,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 596.796 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros There was not a service available in the webpage 13,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Due to lack of skills or knowledge 44,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Because they are concerned about the protection and security of personal data 24,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Because they do not have an electronic signature or certificate or are having problems with them 28,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 54,9 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income Less than 900 Euros Other reasons 28,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 1.168.152 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 There was not a service available in the webpage 11,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Due to lack of skills or knowledge 34,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Because they are concerned about the protection and security of personal data 19,5 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Because they do not have an electronic signature or certificate or are having problems with them 29,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 900 to less than 1,600 Other reasons 24,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 755.522 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 There was not a service available in the webpage 13,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Due to lack of skills or knowledge 35,4 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Because they are concerned about the protection and security of personal data 21 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Because they do not have an electronic signature or certificate or are having problems with them 38,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 64,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income : From 1,600 to less than 2,500 Other reasons 20,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 579.005 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more There was not a service available in the webpage 13,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Due to lack of skills or knowledge 25,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Because they are concerned about the protection and security of personal data 18,2 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Because they do not have an electronic signature or certificate or are having problems with them 38,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 61,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income 2,500 euros or more Other reasons 23,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Total number of persons who reported that they did not send completed forms to public authorities via the Internet when they were required to submit such documents 857.165 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA There was not a service available in the webpage 8,6 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Due to lack of skills or knowledge 33,8 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Because they are concerned about the protection and security of personal data 14,7 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Because they do not have an electronic signature or certificate or are having problems with them 26,3 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Because it was processed online by someone else on my behalf (an agent, a tax advisor, a family member or an acquaintance) 66,1 Internet users in the last 3 months who needed to submit a form in the last 12 months but did not submit it Net household monthly income DK/NA Other reasons 26,7