Population class	Autonomous City and Community	Type of action	Total
Total Persons  (16 to 74 years old)	National Total	Total	35.238.288
Total Persons  (16 to 74 years old)	National Total	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,9
Total Persons  (16 to 74 years old)	National Total	Obtain information from Public Administrations webpages	54,1
Total Persons  (16 to 74 years old)	National Total	Download official forms	42,5
Total Persons  (16 to 74 years old)	National Total	Send filled forms (includes tax payment, medical appointment request...)	49,4
Total Persons  (16 to 74 years old)	National Total	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,3
Total Persons  (16 to 74 years old)	Andalucía	Total	6.339.755
Total Persons  (16 to 74 years old)	Andalucía	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	58,6
Total Persons  (16 to 74 years old)	Andalucía	Obtain information from Public Administrations webpages	50,2
Total Persons  (16 to 74 years old)	Andalucía	Download official forms	37,9
Total Persons  (16 to 74 years old)	Andalucía	Send filled forms (includes tax payment, medical appointment request...)	46,6
Total Persons  (16 to 74 years old)	Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,8
Total Persons  (16 to 74 years old)	Aragón	Total	973.022
Total Persons  (16 to 74 years old)	Aragón	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59
Total Persons  (16 to 74 years old)	Aragón	Obtain information from Public Administrations webpages	50,4
Total Persons  (16 to 74 years old)	Aragón	Download official forms	43,4
Total Persons  (16 to 74 years old)	Aragón	Send filled forms (includes tax payment, medical appointment request...)	48,4
Total Persons  (16 to 74 years old)	Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,8
Total Persons  (16 to 74 years old)	Asturias, Principado de	Total	761.818
Total Persons  (16 to 74 years old)	Asturias, Principado de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,5
Total Persons  (16 to 74 years old)	Asturias, Principado de	Obtain information from Public Administrations webpages	49,9
Total Persons  (16 to 74 years old)	Asturias, Principado de	Download official forms	41,4
Total Persons  (16 to 74 years old)	Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	48,1
Total Persons  (16 to 74 years old)	Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,4
Total Persons  (16 to 74 years old)	Balears, Illes	Total	934.941
Total Persons  (16 to 74 years old)	Balears, Illes	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57,8
Total Persons  (16 to 74 years old)	Balears, Illes	Obtain information from Public Administrations webpages	49,5
Total Persons  (16 to 74 years old)	Balears, Illes	Download official forms	38,7
Total Persons  (16 to 74 years old)	Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	45,7
Total Persons  (16 to 74 years old)	Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	15,5
Total Persons  (16 to 74 years old)	Canarias	Total	1.759.234
Total Persons  (16 to 74 years old)	Canarias	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,6
Total Persons  (16 to 74 years old)	Canarias	Obtain information from Public Administrations webpages	56,9
Total Persons  (16 to 74 years old)	Canarias	Download official forms	43,9
Total Persons  (16 to 74 years old)	Canarias	Send filled forms (includes tax payment, medical appointment request...)	44,8
Total Persons  (16 to 74 years old)	Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,7
Total Persons  (16 to 74 years old)	Cantabria	Total	435.873
Total Persons  (16 to 74 years old)	Cantabria	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	56
Total Persons  (16 to 74 years old)	Cantabria	Obtain information from Public Administrations webpages	48,7
Total Persons  (16 to 74 years old)	Cantabria	Download official forms	32,8
Total Persons  (16 to 74 years old)	Cantabria	Send filled forms (includes tax payment, medical appointment request...)	45,1
Total Persons  (16 to 74 years old)	Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,2
Total Persons  (16 to 74 years old)	Castilla y León	Total	1.740.099
Total Persons  (16 to 74 years old)	Castilla y León	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,5
Total Persons  (16 to 74 years old)	Castilla y León	Obtain information from Public Administrations webpages	51,9
Total Persons  (16 to 74 years old)	Castilla y León	Download official forms	39,4
Total Persons  (16 to 74 years old)	Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	44,4
Total Persons  (16 to 74 years old)	Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,3
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Total	1.507.007
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	56,9
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Obtain information from Public Administrations webpages	45,5
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Download official forms	34,2
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Send filled forms (includes tax payment, medical appointment request...)	45,7
Total Persons  (16 to 74 years old)	Castilla-La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,6
Total Persons  (16 to 74 years old)	Cataluña	Total	5.648.947
Total Persons  (16 to 74 years old)	Cataluña	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,7
Total Persons  (16 to 74 years old)	Cataluña	Obtain information from Public Administrations webpages	59,6
Total Persons  (16 to 74 years old)	Cataluña	Download official forms	49,1
Total Persons  (16 to 74 years old)	Cataluña	Send filled forms (includes tax payment, medical appointment request...)	56,1
Total Persons  (16 to 74 years old)	Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,3
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Total	3.754.401
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,3
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Obtain information from Public Administrations webpages	53,8
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Download official forms	43,1
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	49,5
Total Persons  (16 to 74 years old)	Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	8,8
Total Persons  (16 to 74 years old)	Extremadura	Total	785.372
Total Persons  (16 to 74 years old)	Extremadura	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,2
Total Persons  (16 to 74 years old)	Extremadura	Obtain information from Public Administrations webpages	53,9
Total Persons  (16 to 74 years old)	Extremadura	Download official forms	44,3
Total Persons  (16 to 74 years old)	Extremadura	Send filled forms (includes tax payment, medical appointment request...)	47,6
Total Persons  (16 to 74 years old)	Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12
Total Persons  (16 to 74 years old)	Galicia	Total	1.985.871
Total Persons  (16 to 74 years old)	Galicia	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57,9
Total Persons  (16 to 74 years old)	Galicia	Obtain information from Public Administrations webpages	46
Total Persons  (16 to 74 years old)	Galicia	Download official forms	37,1
Total Persons  (16 to 74 years old)	Galicia	Send filled forms (includes tax payment, medical appointment request...)	44,4
Total Persons  (16 to 74 years old)	Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	15,7
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Total	5.051.342
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	71,3
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Obtain information from Public Administrations webpages	64,2
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Download official forms	50,3
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	58,7
Total Persons  (16 to 74 years old)	Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,6
Total Persons  (16 to 74 years old)	Murcia, Región de	Total	1.118.512
Total Persons  (16 to 74 years old)	Murcia, Región de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	54,2
Total Persons  (16 to 74 years old)	Murcia, Región de	Obtain information from Public Administrations webpages	47,3
Total Persons  (16 to 74 years old)	Murcia, Región de	Download official forms	38,7
Total Persons  (16 to 74 years old)	Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	42,2
Total Persons  (16 to 74 years old)	Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Total	481.480
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,4
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	55,7
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Download official forms	44,7
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	42,1
Total Persons  (16 to 74 years old)	Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	15,7
Total Persons  (16 to 74 years old)	País Vasco	Total	1.608.123
Total Persons  (16 to 74 years old)	País Vasco	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	57
Total Persons  (16 to 74 years old)	País Vasco	Obtain information from Public Administrations webpages	50,5
Total Persons  (16 to 74 years old)	País Vasco	Download official forms	34,2
Total Persons  (16 to 74 years old)	País Vasco	Send filled forms (includes tax payment, medical appointment request...)	40,5
Total Persons  (16 to 74 years old)	País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,9
Total Persons  (16 to 74 years old)	Rioja, La	Total	232.305
Total Persons  (16 to 74 years old)	Rioja, La	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,2
Total Persons  (16 to 74 years old)	Rioja, La	Obtain information from Public Administrations webpages	47,4
Total Persons  (16 to 74 years old)	Rioja, La	Download official forms	39,9
Total Persons  (16 to 74 years old)	Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	49,6
Total Persons  (16 to 74 years old)	Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12
Total Persons  (16 to 74 years old)	Ceuta	Total	58.819
Total Persons  (16 to 74 years old)	Ceuta	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,8
Total Persons  (16 to 74 years old)	Ceuta	Obtain information from Public Administrations webpages	53
Total Persons  (16 to 74 years old)	Ceuta	Download official forms	47,7
Total Persons  (16 to 74 years old)	Ceuta	Send filled forms (includes tax payment, medical appointment request...)	56,2
Total Persons  (16 to 74 years old)	Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	17,1
Total Persons  (16 to 74 years old)	Melilla	Total	61.367
Total Persons  (16 to 74 years old)	Melilla	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,3
Total Persons  (16 to 74 years old)	Melilla	Obtain information from Public Administrations webpages	53
Total Persons  (16 to 74 years old)	Melilla	Download official forms	41,1
Total Persons  (16 to 74 years old)	Melilla	Send filled forms (includes tax payment, medical appointment request...)	55,9
Total Persons  (16 to 74 years old)	Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14
Internet users in the last 12 months	National Total	Total	32.935.248
Internet users in the last 12 months	National Total	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,3
Internet users in the last 12 months	National Total	Obtain information from Public Administrations webpages	57,9
Internet users in the last 12 months	National Total	Download official forms	45,5
Internet users in the last 12 months	National Total	Send filled forms (includes tax payment, medical appointment request...)	52,9
Internet users in the last 12 months	National Total	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,1
Internet users in the last 12 months	Andalucía	Total	5.882.091
Internet users in the last 12 months	Andalucía	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,2
Internet users in the last 12 months	Andalucía	Obtain information from Public Administrations webpages	54,1
Internet users in the last 12 months	Andalucía	Download official forms	40,9
Internet users in the last 12 months	Andalucía	Send filled forms (includes tax payment, medical appointment request...)	50,2
Internet users in the last 12 months	Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,7
Internet users in the last 12 months	Aragón	Total	916.678
Internet users in the last 12 months	Aragón	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,6
Internet users in the last 12 months	Aragón	Obtain information from Public Administrations webpages	53,5
Internet users in the last 12 months	Aragón	Download official forms	46,1
Internet users in the last 12 months	Aragón	Send filled forms (includes tax payment, medical appointment request...)	51,3
Internet users in the last 12 months	Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,6
Internet users in the last 12 months	Asturias, Principado de	Total	695.483
Internet users in the last 12 months	Asturias, Principado de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,2
Internet users in the last 12 months	Asturias, Principado de	Obtain information from Public Administrations webpages	54,7
Internet users in the last 12 months	Asturias, Principado de	Download official forms	45,3
Internet users in the last 12 months	Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	52,7
Internet users in the last 12 months	Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,6
Internet users in the last 12 months	Balears, Illes	Total	881.768
Internet users in the last 12 months	Balears, Illes	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,3
Internet users in the last 12 months	Balears, Illes	Obtain information from Public Administrations webpages	52,5
Internet users in the last 12 months	Balears, Illes	Download official forms	41
Internet users in the last 12 months	Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	48,5
Internet users in the last 12 months	Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	16,4
Internet users in the last 12 months	Canarias	Total	1.615.310
Internet users in the last 12 months	Canarias	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,3
Internet users in the last 12 months	Canarias	Obtain information from Public Administrations webpages	62
Internet users in the last 12 months	Canarias	Download official forms	47,8
Internet users in the last 12 months	Canarias	Send filled forms (includes tax payment, medical appointment request...)	48,8
Internet users in the last 12 months	Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Internet users in the last 12 months	Cantabria	Total	400.649
Internet users in the last 12 months	Cantabria	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	60,9
Internet users in the last 12 months	Cantabria	Obtain information from Public Administrations webpages	52,9
Internet users in the last 12 months	Cantabria	Download official forms	35,7
Internet users in the last 12 months	Cantabria	Send filled forms (includes tax payment, medical appointment request...)	49,1
Internet users in the last 12 months	Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10
Internet users in the last 12 months	Castilla y León	Total	1.583.733
Internet users in the last 12 months	Castilla y León	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,5
Internet users in the last 12 months	Castilla y León	Obtain information from Public Administrations webpages	57
Internet users in the last 12 months	Castilla y León	Download official forms	43,3
Internet users in the last 12 months	Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	48,8
Internet users in the last 12 months	Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,5
Internet users in the last 12 months	Castilla-La Mancha	Total	1.402.550
Internet users in the last 12 months	Castilla-La Mancha	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,1
Internet users in the last 12 months	Castilla-La Mancha	Obtain information from Public Administrations webpages	48,9
Internet users in the last 12 months	Castilla-La Mancha	Download official forms	36,8
Internet users in the last 12 months	Castilla-La Mancha	Send filled forms (includes tax payment, medical appointment request...)	49,1
Internet users in the last 12 months	Castilla-La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,4
Internet users in the last 12 months	Cataluña	Total	5.419.377
Internet users in the last 12 months	Cataluña	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72,7
Internet users in the last 12 months	Cataluña	Obtain information from Public Administrations webpages	62,1
Internet users in the last 12 months	Cataluña	Download official forms	51,2
Internet users in the last 12 months	Cataluña	Send filled forms (includes tax payment, medical appointment request...)	58,4
Internet users in the last 12 months	Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,7
Internet users in the last 12 months	Comunitat Valenciana	Total	3.498.837
Internet users in the last 12 months	Comunitat Valenciana	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68
Internet users in the last 12 months	Comunitat Valenciana	Obtain information from Public Administrations webpages	57,7
Internet users in the last 12 months	Comunitat Valenciana	Download official forms	46,2
Internet users in the last 12 months	Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	53,1
Internet users in the last 12 months	Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,5
Internet users in the last 12 months	Extremadura	Total	723.101
Internet users in the last 12 months	Extremadura	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,5
Internet users in the last 12 months	Extremadura	Obtain information from Public Administrations webpages	58,5
Internet users in the last 12 months	Extremadura	Download official forms	48,1
Internet users in the last 12 months	Extremadura	Send filled forms (includes tax payment, medical appointment request...)	51,7
Internet users in the last 12 months	Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,1
Internet users in the last 12 months	Galicia	Total	1.748.925
Internet users in the last 12 months	Galicia	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,7
Internet users in the last 12 months	Galicia	Obtain information from Public Administrations webpages	52,2
Internet users in the last 12 months	Galicia	Download official forms	42,1
Internet users in the last 12 months	Galicia	Send filled forms (includes tax payment, medical appointment request...)	50,4
Internet users in the last 12 months	Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	17,8
Internet users in the last 12 months	Madrid, Comunidad de	Total	4.849.686
Internet users in the last 12 months	Madrid, Comunidad de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	74,3
Internet users in the last 12 months	Madrid, Comunidad de	Obtain information from Public Administrations webpages	66,9
Internet users in the last 12 months	Madrid, Comunidad de	Download official forms	52,3
Internet users in the last 12 months	Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	61,1
Internet users in the last 12 months	Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10
Internet users in the last 12 months	Murcia, Región de	Total	1.022.963
Internet users in the last 12 months	Murcia, Región de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,3
Internet users in the last 12 months	Murcia, Región de	Obtain information from Public Administrations webpages	51,8
Internet users in the last 12 months	Murcia, Región de	Download official forms	42,3
Internet users in the last 12 months	Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	46,1
Internet users in the last 12 months	Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	459.393
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	58,4
Internet users in the last 12 months	Navarra, Comunidad Foral de	Download official forms	46,9
Internet users in the last 12 months	Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	44,1
Internet users in the last 12 months	Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	16,5
Internet users in the last 12 months	País Vasco	Total	1.502.678
Internet users in the last 12 months	País Vasco	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61
Internet users in the last 12 months	País Vasco	Obtain information from Public Administrations webpages	54
Internet users in the last 12 months	País Vasco	Download official forms	36,6
Internet users in the last 12 months	País Vasco	Send filled forms (includes tax payment, medical appointment request...)	43,4
Internet users in the last 12 months	País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Internet users in the last 12 months	Rioja, La	Total	215.702
Internet users in the last 12 months	Rioja, La	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,9
Internet users in the last 12 months	Rioja, La	Obtain information from Public Administrations webpages	51
Internet users in the last 12 months	Rioja, La	Download official forms	43
Internet users in the last 12 months	Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	53,4
Internet users in the last 12 months	Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,9
Internet users in the last 12 months	Ceuta	Total	56.082
Internet users in the last 12 months	Ceuta	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,8
Internet users in the last 12 months	Ceuta	Obtain information from Public Administrations webpages	55,6
Internet users in the last 12 months	Ceuta	Download official forms	50
Internet users in the last 12 months	Ceuta	Send filled forms (includes tax payment, medical appointment request...)	58,9
Internet users in the last 12 months	Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	17,9
Internet users in the last 12 months	Melilla	Total	60.242
Internet users in the last 12 months	Melilla	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,6
Internet users in the last 12 months	Melilla	Obtain information from Public Administrations webpages	54
Internet users in the last 12 months	Melilla	Download official forms	41,9
Internet users in the last 12 months	Melilla	Send filled forms (includes tax payment, medical appointment request...)	57
Internet users in the last 12 months	Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,2
Internet users in the last 3 months	National Total	Total	32.844.075
Internet users in the last 3 months	National Total	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,5
Internet users in the last 3 months	National Total	Obtain information from Public Administrations webpages	58
Internet users in the last 3 months	National Total	Download official forms	45,6
Internet users in the last 3 months	National Total	Send filled forms (includes tax payment, medical appointment request...)	53
Internet users in the last 3 months	National Total	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12
Internet users in the last 3 months	Andalucía	Total	5.856.196
Internet users in the last 3 months	Andalucía	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	63,4
Internet users in the last 3 months	Andalucía	Obtain information from Public Administrations webpages	54,3
Internet users in the last 3 months	Andalucía	Download official forms	41,1
Internet users in the last 3 months	Andalucía	Send filled forms (includes tax payment, medical appointment request...)	50,4
Internet users in the last 3 months	Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,6
Internet users in the last 3 months	Aragón	Total	916.136
Internet users in the last 3 months	Aragón	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	62,6
Internet users in the last 3 months	Aragón	Obtain information from Public Administrations webpages	53,5
Internet users in the last 3 months	Aragón	Download official forms	46,1
Internet users in the last 3 months	Aragón	Send filled forms (includes tax payment, medical appointment request...)	51,4
Internet users in the last 3 months	Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,6
Internet users in the last 3 months	Asturias, Principado de	Total	694.375
Internet users in the last 3 months	Asturias, Principado de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,3
Internet users in the last 3 months	Asturias, Principado de	Obtain information from Public Administrations webpages	54,7
Internet users in the last 3 months	Asturias, Principado de	Download official forms	45,4
Internet users in the last 3 months	Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	52,8
Internet users in the last 3 months	Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,7
Internet users in the last 3 months	Balears, Illes	Total	881.768
Internet users in the last 3 months	Balears, Illes	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,3
Internet users in the last 3 months	Balears, Illes	Obtain information from Public Administrations webpages	52,5
Internet users in the last 3 months	Balears, Illes	Download official forms	41
Internet users in the last 3 months	Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	48,5
Internet users in the last 3 months	Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	16,4
Internet users in the last 3 months	Canarias	Total	1.612.035
Internet users in the last 3 months	Canarias	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	69,2
Internet users in the last 3 months	Canarias	Obtain information from Public Administrations webpages	61,9
Internet users in the last 3 months	Canarias	Download official forms	47,7
Internet users in the last 3 months	Canarias	Send filled forms (includes tax payment, medical appointment request...)	48,7
Internet users in the last 3 months	Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Internet users in the last 3 months	Cantabria	Total	399.527
Internet users in the last 3 months	Cantabria	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61
Internet users in the last 3 months	Cantabria	Obtain information from Public Administrations webpages	53,1
Internet users in the last 3 months	Cantabria	Download official forms	35,8
Internet users in the last 3 months	Cantabria	Send filled forms (includes tax payment, medical appointment request...)	49,2
Internet users in the last 3 months	Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,9
Internet users in the last 3 months	Castilla y León	Total	1.578.970
Internet users in the last 3 months	Castilla y León	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	67,7
Internet users in the last 3 months	Castilla y León	Obtain information from Public Administrations webpages	57,2
Internet users in the last 3 months	Castilla y León	Download official forms	43,5
Internet users in the last 3 months	Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	49
Internet users in the last 3 months	Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,3
Internet users in the last 3 months	Castilla-La Mancha	Total	1.397.363
Internet users in the last 3 months	Castilla-La Mancha	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61,3
Internet users in the last 3 months	Castilla-La Mancha	Obtain information from Public Administrations webpages	49,1
Internet users in the last 3 months	Castilla-La Mancha	Download official forms	36,9
Internet users in the last 3 months	Castilla-La Mancha	Send filled forms (includes tax payment, medical appointment request...)	49,3
Internet users in the last 3 months	Castilla-La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,5
Internet users in the last 3 months	Cataluña	Total	5.404.601
Internet users in the last 3 months	Cataluña	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	72,8
Internet users in the last 3 months	Cataluña	Obtain information from Public Administrations webpages	62,3
Internet users in the last 3 months	Cataluña	Download official forms	51,3
Internet users in the last 3 months	Cataluña	Send filled forms (includes tax payment, medical appointment request...)	58,6
Internet users in the last 3 months	Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,7
Internet users in the last 3 months	Comunitat Valenciana	Total	3.494.131
Internet users in the last 3 months	Comunitat Valenciana	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,1
Internet users in the last 3 months	Comunitat Valenciana	Obtain information from Public Administrations webpages	57,8
Internet users in the last 3 months	Comunitat Valenciana	Download official forms	46,3
Internet users in the last 3 months	Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	53,2
Internet users in the last 3 months	Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,5
Internet users in the last 3 months	Extremadura	Total	719.016
Internet users in the last 3 months	Extremadura	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,9
Internet users in the last 3 months	Extremadura	Obtain information from Public Administrations webpages	58,8
Internet users in the last 3 months	Extremadura	Download official forms	48,4
Internet users in the last 3 months	Extremadura	Send filled forms (includes tax payment, medical appointment request...)	52
Internet users in the last 3 months	Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,2
Internet users in the last 3 months	Galicia	Total	1.736.521
Internet users in the last 3 months	Galicia	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	66,2
Internet users in the last 3 months	Galicia	Obtain information from Public Administrations webpages	52,6
Internet users in the last 3 months	Galicia	Download official forms	42,5
Internet users in the last 3 months	Galicia	Send filled forms (includes tax payment, medical appointment request...)	50,7
Internet users in the last 3 months	Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	17,7
Internet users in the last 3 months	Madrid, Comunidad de	Total	4.847.575
Internet users in the last 3 months	Madrid, Comunidad de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	74,3
Internet users in the last 3 months	Madrid, Comunidad de	Obtain information from Public Administrations webpages	66,9
Internet users in the last 3 months	Madrid, Comunidad de	Download official forms	52,4
Internet users in the last 3 months	Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	61,1
Internet users in the last 3 months	Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10
Internet users in the last 3 months	Murcia, Región de	Total	1.012.913
Internet users in the last 3 months	Murcia, Región de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	59,9
Internet users in the last 3 months	Murcia, Región de	Obtain information from Public Administrations webpages	52,3
Internet users in the last 3 months	Murcia, Región de	Download official forms	42,8
Internet users in the last 3 months	Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	46,6
Internet users in the last 3 months	Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	459.393
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	68,5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	58,4
Internet users in the last 3 months	Navarra, Comunidad Foral de	Download official forms	46,9
Internet users in the last 3 months	Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	44,1
Internet users in the last 3 months	Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	16,5
Internet users in the last 3 months	País Vasco	Total	1.502.678
Internet users in the last 3 months	País Vasco	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	61
Internet users in the last 3 months	País Vasco	Obtain information from Public Administrations webpages	54
Internet users in the last 3 months	País Vasco	Download official forms	36,6
Internet users in the last 3 months	País Vasco	Send filled forms (includes tax payment, medical appointment request...)	43,4
Internet users in the last 3 months	País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Internet users in the last 3 months	Rioja, La	Total	215.446
Internet users in the last 3 months	Rioja, La	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,9
Internet users in the last 3 months	Rioja, La	Obtain information from Public Administrations webpages	51
Internet users in the last 3 months	Rioja, La	Download official forms	43
Internet users in the last 3 months	Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	53,5
Internet users in the last 3 months	Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,9
Internet users in the last 3 months	Ceuta	Total	56.082
Internet users in the last 3 months	Ceuta	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	65,8
Internet users in the last 3 months	Ceuta	Obtain information from Public Administrations webpages	55,6
Internet users in the last 3 months	Ceuta	Download official forms	50
Internet users in the last 3 months	Ceuta	Send filled forms (includes tax payment, medical appointment request...)	58,9
Internet users in the last 3 months	Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	17,9
Internet users in the last 3 months	Melilla	Total	59.349
Internet users in the last 3 months	Melilla	Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months	70,6
Internet users in the last 3 months	Melilla	Obtain information from Public Administrations webpages	54,8
Internet users in the last 3 months	Melilla	Download official forms	42,5
Internet users in the last 3 months	Melilla	Send filled forms (includes tax payment, medical appointment request...)	57,8
Internet users in the last 3 months	Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	14,5