Population class	Autonomous City and Community	Type of action	Total
Total Persons (16 to 74 years old)	National Total	Total	35.236.585
Total Persons (16 to 74 years old)	National Total	Some type of contact or interaction	68,7
Total Persons (16 to 74 years old)	National Total	Obtain information from Public Administrations webpages	56,1
Total Persons (16 to 74 years old)	National Total	Download official forms	45,9
Total Persons (16 to 74 years old)	National Total	Send filled forms (includes tax payment, medical appointment request...)	54,6
Total Persons (16 to 74 years old)	National Total	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,5
Total Persons (16 to 74 years old)	Andalucía	Total	6.367.970
Total Persons (16 to 74 years old)	Andalucía	Some type of contact or interaction	66,8
Total Persons (16 to 74 years old)	Andalucía	Obtain information from Public Administrations webpages	53,4
Total Persons (16 to 74 years old)	Andalucía	Download official forms	41,4
Total Persons (16 to 74 years old)	Andalucía	Send filled forms (includes tax payment, medical appointment request...)	51,8
Total Persons (16 to 74 years old)	Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,2
Total Persons (16 to 74 years old)	Aragón	Total	958.307
Total Persons (16 to 74 years old)	Aragón	Some type of contact or interaction	68,7
Total Persons (16 to 74 years old)	Aragón	Obtain information from Public Administrations webpages	56
Total Persons (16 to 74 years old)	Aragón	Download official forms	41,7
Total Persons (16 to 74 years old)	Aragón	Send filled forms (includes tax payment, medical appointment request...)	53
Total Persons (16 to 74 years old)	Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,9
Total Persons (16 to 74 years old)	Asturias, Principado de	Total	756.307
Total Persons (16 to 74 years old)	Asturias, Principado de	Some type of contact or interaction	66,6
Total Persons (16 to 74 years old)	Asturias, Principado de	Obtain information from Public Administrations webpages	59,1
Total Persons (16 to 74 years old)	Asturias, Principado de	Download official forms	47,3
Total Persons (16 to 74 years old)	Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	49,9
Total Persons (16 to 74 years old)	Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,2
Total Persons (16 to 74 years old)	Balears, Illes	Total	933.756
Total Persons (16 to 74 years old)	Balears, Illes	Some type of contact or interaction	70
Total Persons (16 to 74 years old)	Balears, Illes	Obtain information from Public Administrations webpages	56,7
Total Persons (16 to 74 years old)	Balears, Illes	Download official forms	47,5
Total Persons (16 to 74 years old)	Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	51,7
Total Persons (16 to 74 years old)	Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,2
Total Persons (16 to 74 years old)	Canarias	Total	1.761.669
Total Persons (16 to 74 years old)	Canarias	Some type of contact or interaction	70,2
Total Persons (16 to 74 years old)	Canarias	Obtain information from Public Administrations webpages	56,6
Total Persons (16 to 74 years old)	Canarias	Download official forms	49,6
Total Persons (16 to 74 years old)	Canarias	Send filled forms (includes tax payment, medical appointment request...)	54,4
Total Persons (16 to 74 years old)	Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,2
Total Persons (16 to 74 years old)	Cantabria	Total	438.109
Total Persons (16 to 74 years old)	Cantabria	Some type of contact or interaction	65,7
Total Persons (16 to 74 years old)	Cantabria	Obtain information from Public Administrations webpages	55
Total Persons (16 to 74 years old)	Cantabria	Download official forms	47
Total Persons (16 to 74 years old)	Cantabria	Send filled forms (includes tax payment, medical appointment request...)	49
Total Persons (16 to 74 years old)	Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,8
Total Persons (16 to 74 years old)	Castilla y León	Total	1.733.373
Total Persons (16 to 74 years old)	Castilla y León	Some type of contact or interaction	62,8
Total Persons (16 to 74 years old)	Castilla y León	Obtain information from Public Administrations webpages	55,6
Total Persons (16 to 74 years old)	Castilla y León	Download official forms	45,8
Total Persons (16 to 74 years old)	Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	48,2
Total Persons (16 to 74 years old)	Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,8
Total Persons (16 to 74 years old)	Castilla-La Mancha	Total	1.515.409
Total Persons (16 to 74 years old)	Castilla-La Mancha	Some type of contact or interaction	59,3
Total Persons (16 to 74 years old)	Castilla-La Mancha	Obtain information from Public Administrations webpages	44,7
Total Persons (16 to 74 years old)	Castilla-La Mancha	Download official forms	37,5
Total Persons (16 to 74 years old)	Castilla-La Mancha	Send filled forms (includes tax payment, medical appointment request...)	48,9
Total Persons (16 to 74 years old)	Castilla-La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,1
Total Persons (16 to 74 years old)	Cataluña	Total	5.664.787
Total Persons (16 to 74 years old)	Cataluña	Some type of contact or interaction	71,3
Total Persons (16 to 74 years old)	Cataluña	Obtain information from Public Administrations webpages	57,3
Total Persons (16 to 74 years old)	Cataluña	Download official forms	48,1
Total Persons (16 to 74 years old)	Cataluña	Send filled forms (includes tax payment, medical appointment request...)	56,4
Total Persons (16 to 74 years old)	Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11
Total Persons (16 to 74 years old)	Comunitat Valenciana	Total	3.772.180
Total Persons (16 to 74 years old)	Comunitat Valenciana	Some type of contact or interaction	70,5
Total Persons (16 to 74 years old)	Comunitat Valenciana	Obtain information from Public Administrations webpages	57
Total Persons (16 to 74 years old)	Comunitat Valenciana	Download official forms	48,1
Total Persons (16 to 74 years old)	Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	56,8
Total Persons (16 to 74 years old)	Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	8,8
Total Persons (16 to 74 years old)	Extremadura	Total	784.284
Total Persons (16 to 74 years old)	Extremadura	Some type of contact or interaction	63,6
Total Persons (16 to 74 years old)	Extremadura	Obtain information from Public Administrations webpages	51,7
Total Persons (16 to 74 years old)	Extremadura	Download official forms	44,6
Total Persons (16 to 74 years old)	Extremadura	Send filled forms (includes tax payment, medical appointment request...)	47,1
Total Persons (16 to 74 years old)	Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6,5
Total Persons (16 to 74 years old)	Galicia	Total	1.978.271
Total Persons (16 to 74 years old)	Galicia	Some type of contact or interaction	64,5
Total Persons (16 to 74 years old)	Galicia	Obtain information from Public Administrations webpages	53,5
Total Persons (16 to 74 years old)	Galicia	Download official forms	44,8
Total Persons (16 to 74 years old)	Galicia	Send filled forms (includes tax payment, medical appointment request...)	51,8
Total Persons (16 to 74 years old)	Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,7
Total Persons (16 to 74 years old)	Madrid, Comunidad de	Total	5.021.326
Total Persons (16 to 74 years old)	Madrid, Comunidad de	Some type of contact or interaction	75,9
Total Persons (16 to 74 years old)	Madrid, Comunidad de	Obtain information from Public Administrations webpages	63,5
Total Persons (16 to 74 years old)	Madrid, Comunidad de	Download official forms	51,9
Total Persons (16 to 74 years old)	Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	64,8
Total Persons (16 to 74 years old)	Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,6
Total Persons (16 to 74 years old)	Murcia, Región de	Total	1.125.484
Total Persons (16 to 74 years old)	Murcia, Región de	Some type of contact or interaction	65
Total Persons (16 to 74 years old)	Murcia, Región de	Obtain information from Public Administrations webpages	52,8
Total Persons (16 to 74 years old)	Murcia, Región de	Download official forms	40,2
Total Persons (16 to 74 years old)	Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	51,4
Total Persons (16 to 74 years old)	Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,1
Total Persons (16 to 74 years old)	Navarra, Comunidad Foral de	Total	480.526
Total Persons (16 to 74 years old)	Navarra, Comunidad Foral de	Some type of contact or interaction	63
Total Persons (16 to 74 years old)	Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	54,2
Total Persons (16 to 74 years old)	Navarra, Comunidad Foral de	Download official forms	43,1
Total Persons (16 to 74 years old)	Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	45,5
Total Persons (16 to 74 years old)	Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,4
Total Persons (16 to 74 years old)	País Vasco	Total	1.593.729
Total Persons (16 to 74 years old)	País Vasco	Some type of contact or interaction	66,2
Total Persons (16 to 74 years old)	País Vasco	Obtain information from Public Administrations webpages	54,6
Total Persons (16 to 74 years old)	País Vasco	Download official forms	43,6
Total Persons (16 to 74 years old)	País Vasco	Send filled forms (includes tax payment, medical appointment request...)	52,8
Total Persons (16 to 74 years old)	País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6,1
Total Persons (16 to 74 years old)	Rioja, La	Total	231.821
Total Persons (16 to 74 years old)	Rioja, La	Some type of contact or interaction	67,5
Total Persons (16 to 74 years old)	Rioja, La	Obtain information from Public Administrations webpages	54,3
Total Persons (16 to 74 years old)	Rioja, La	Download official forms	44,7
Total Persons (16 to 74 years old)	Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	52,6
Total Persons (16 to 74 years old)	Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,6
Total Persons (16 to 74 years old)	Ceuta	Total	58.829
Total Persons (16 to 74 years old)	Ceuta	Some type of contact or interaction	70,8
Total Persons (16 to 74 years old)	Ceuta	Obtain information from Public Administrations webpages	61,8
Total Persons (16 to 74 years old)	Ceuta	Download official forms	45,3
Total Persons (16 to 74 years old)	Ceuta	Send filled forms (includes tax payment, medical appointment request...)	51,9
Total Persons (16 to 74 years old)	Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	19,9
Total Persons (16 to 74 years old)	Melilla	Total	60.448
Total Persons (16 to 74 years old)	Melilla	Some type of contact or interaction	81,8
Total Persons (16 to 74 years old)	Melilla	Obtain information from Public Administrations webpages	63,7
Total Persons (16 to 74 years old)	Melilla	Download official forms	63,4
Total Persons (16 to 74 years old)	Melilla	Send filled forms (includes tax payment, medical appointment request...)	60,3
Total Persons (16 to 74 years old)	Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,8
Internet users in the last 12 months	National Total	Total	33.295.444
Internet users in the last 12 months	National Total	Some type of contact or interaction	72,7
Internet users in the last 12 months	National Total	Obtain information from Public Administrations webpages	59,4
Internet users in the last 12 months	National Total	Download official forms	48,6
Internet users in the last 12 months	National Total	Send filled forms (includes tax payment, medical appointment request...)	57,7
Internet users in the last 12 months	National Total	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,1
Internet users in the last 12 months	Andalucía	Total	5.956.711
Internet users in the last 12 months	Andalucía	Some type of contact or interaction	71,5
Internet users in the last 12 months	Andalucía	Obtain information from Public Administrations webpages	57
Internet users in the last 12 months	Andalucía	Download official forms	44,3
Internet users in the last 12 months	Andalucía	Send filled forms (includes tax payment, medical appointment request...)	55,3
Internet users in the last 12 months	Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,8
Internet users in the last 12 months	Aragón	Total	912.877
Internet users in the last 12 months	Aragón	Some type of contact or interaction	72,2
Internet users in the last 12 months	Aragón	Obtain information from Public Administrations webpages	58,8
Internet users in the last 12 months	Aragón	Download official forms	43,7
Internet users in the last 12 months	Aragón	Send filled forms (includes tax payment, medical appointment request...)	55,6
Internet users in the last 12 months	Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,4
Internet users in the last 12 months	Asturias, Principado de	Total	705.280
Internet users in the last 12 months	Asturias, Principado de	Some type of contact or interaction	71,5
Internet users in the last 12 months	Asturias, Principado de	Obtain information from Public Administrations webpages	63,4
Internet users in the last 12 months	Asturias, Principado de	Download official forms	50,7
Internet users in the last 12 months	Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	53,5
Internet users in the last 12 months	Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12,1
Internet users in the last 12 months	Balears, Illes	Total	902.659
Internet users in the last 12 months	Balears, Illes	Some type of contact or interaction	72,4
Internet users in the last 12 months	Balears, Illes	Obtain information from Public Administrations webpages	58,7
Internet users in the last 12 months	Balears, Illes	Download official forms	49,1
Internet users in the last 12 months	Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	53,4
Internet users in the last 12 months	Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10,6
Internet users in the last 12 months	Canarias	Total	1.649.246
Internet users in the last 12 months	Canarias	Some type of contact or interaction	75
Internet users in the last 12 months	Canarias	Obtain information from Public Administrations webpages	60,4
Internet users in the last 12 months	Canarias	Download official forms	53
Internet users in the last 12 months	Canarias	Send filled forms (includes tax payment, medical appointment request...)	58,1
Internet users in the last 12 months	Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	12
Internet users in the last 12 months	Cantabria	Total	406.095
Internet users in the last 12 months	Cantabria	Some type of contact or interaction	70,9
Internet users in the last 12 months	Cantabria	Obtain information from Public Administrations webpages	59,3
Internet users in the last 12 months	Cantabria	Download official forms	50,7
Internet users in the last 12 months	Cantabria	Send filled forms (includes tax payment, medical appointment request...)	52,9
Internet users in the last 12 months	Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Internet users in the last 12 months	Castilla y León	Total	1.618.535
Internet users in the last 12 months	Castilla y León	Some type of contact or interaction	67,3
Internet users in the last 12 months	Castilla y León	Obtain information from Public Administrations webpages	59,6
Internet users in the last 12 months	Castilla y León	Download official forms	49,1
Internet users in the last 12 months	Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	51,6
Internet users in the last 12 months	Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,7
Internet users in the last 12 months	Castilla-La Mancha	Total	1.403.451
Internet users in the last 12 months	Castilla-La Mancha	Some type of contact or interaction	64
Internet users in the last 12 months	Castilla-La Mancha	Obtain information from Public Administrations webpages	48,3
Internet users in the last 12 months	Castilla-La Mancha	Download official forms	40,5
Internet users in the last 12 months	Castilla-La Mancha	Send filled forms (includes tax payment, medical appointment request...)	52,8
Internet users in the last 12 months	Castilla-La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,9
Internet users in the last 12 months	Cataluña	Total	5.455.602
Internet users in the last 12 months	Cataluña	Some type of contact or interaction	74,1
Internet users in the last 12 months	Cataluña	Obtain information from Public Administrations webpages	59,5
Internet users in the last 12 months	Cataluña	Download official forms	49,9
Internet users in the last 12 months	Cataluña	Send filled forms (includes tax payment, medical appointment request...)	58,6
Internet users in the last 12 months	Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,4
Internet users in the last 12 months	Comunitat Valenciana	Total	3.585.866
Internet users in the last 12 months	Comunitat Valenciana	Some type of contact or interaction	74,2
Internet users in the last 12 months	Comunitat Valenciana	Obtain information from Public Administrations webpages	60
Internet users in the last 12 months	Comunitat Valenciana	Download official forms	50,6
Internet users in the last 12 months	Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	59,8
Internet users in the last 12 months	Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,3
Internet users in the last 12 months	Extremadura	Total	718.543
Internet users in the last 12 months	Extremadura	Some type of contact or interaction	69,5
Internet users in the last 12 months	Extremadura	Obtain information from Public Administrations webpages	56,4
Internet users in the last 12 months	Extremadura	Download official forms	48,7
Internet users in the last 12 months	Extremadura	Send filled forms (includes tax payment, medical appointment request...)	51,5
Internet users in the last 12 months	Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,1
Internet users in the last 12 months	Galicia	Total	1.804.316
Internet users in the last 12 months	Galicia	Some type of contact or interaction	70,7
Internet users in the last 12 months	Galicia	Obtain information from Public Administrations webpages	58,7
Internet users in the last 12 months	Galicia	Download official forms	49,1
Internet users in the last 12 months	Galicia	Send filled forms (includes tax payment, medical appointment request...)	56,8
Internet users in the last 12 months	Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Internet users in the last 12 months	Madrid, Comunidad de	Total	4.827.863
Internet users in the last 12 months	Madrid, Comunidad de	Some type of contact or interaction	79
Internet users in the last 12 months	Madrid, Comunidad de	Obtain information from Public Administrations webpages	66
Internet users in the last 12 months	Madrid, Comunidad de	Download official forms	54
Internet users in the last 12 months	Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	67,3
Internet users in the last 12 months	Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,9
Internet users in the last 12 months	Murcia, Región de	Total	1.072.144
Internet users in the last 12 months	Murcia, Región de	Some type of contact or interaction	68,2
Internet users in the last 12 months	Murcia, Región de	Obtain information from Public Administrations webpages	55,5
Internet users in the last 12 months	Murcia, Región de	Download official forms	42,2
Internet users in the last 12 months	Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	53,9
Internet users in the last 12 months	Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	452.687
Internet users in the last 12 months	Navarra, Comunidad Foral de	Some type of contact or interaction	66,8
Internet users in the last 12 months	Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	57,5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Download official forms	45,7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	48,3
Internet users in the last 12 months	Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,9
Internet users in the last 12 months	País Vasco	Total	1.493.214
Internet users in the last 12 months	País Vasco	Some type of contact or interaction	70,7
Internet users in the last 12 months	País Vasco	Obtain information from Public Administrations webpages	58,3
Internet users in the last 12 months	País Vasco	Download official forms	46,5
Internet users in the last 12 months	País Vasco	Send filled forms (includes tax payment, medical appointment request...)	56,4
Internet users in the last 12 months	País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6,5
Internet users in the last 12 months	Rioja, La	Total	216.192
Internet users in the last 12 months	Rioja, La	Some type of contact or interaction	72,4
Internet users in the last 12 months	Rioja, La	Obtain information from Public Administrations webpages	58,2
Internet users in the last 12 months	Rioja, La	Download official forms	48
Internet users in the last 12 months	Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	56,4
Internet users in the last 12 months	Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,4
Internet users in the last 12 months	Ceuta	Total	55.286
Internet users in the last 12 months	Ceuta	Some type of contact or interaction	75,4
Internet users in the last 12 months	Ceuta	Obtain information from Public Administrations webpages	65,8
Internet users in the last 12 months	Ceuta	Download official forms	48,2
Internet users in the last 12 months	Ceuta	Send filled forms (includes tax payment, medical appointment request...)	55,3
Internet users in the last 12 months	Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	21,1
Internet users in the last 12 months	Melilla	Total	58.877
Internet users in the last 12 months	Melilla	Some type of contact or interaction	84
Internet users in the last 12 months	Melilla	Obtain information from Public Administrations webpages	65,4
Internet users in the last 12 months	Melilla	Download official forms	65,1
Internet users in the last 12 months	Melilla	Send filled forms (includes tax payment, medical appointment request...)	61,9
Internet users in the last 12 months	Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	8
Internet users in the last 3 months	National Total	Total	33.086.280
Internet users in the last 3 months	National Total	Some type of contact or interaction	73,1
Internet users in the last 3 months	National Total	Obtain information from Public Administrations webpages	59,7
Internet users in the last 3 months	National Total	Download official forms	48,9
Internet users in the last 3 months	National Total	Send filled forms (includes tax payment, medical appointment request...)	58,1
Internet users in the last 3 months	National Total	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,9
Internet users in the last 3 months	Andalucía	Total	5.911.740
Internet users in the last 3 months	Andalucía	Some type of contact or interaction	71,9
Internet users in the last 3 months	Andalucía	Obtain information from Public Administrations webpages	57,5
Internet users in the last 3 months	Andalucía	Download official forms	44,6
Internet users in the last 3 months	Andalucía	Send filled forms (includes tax payment, medical appointment request...)	55,7
Internet users in the last 3 months	Andalucía	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,6
Internet users in the last 3 months	Aragón	Total	908.561
Internet users in the last 3 months	Aragón	Some type of contact or interaction	72,3
Internet users in the last 3 months	Aragón	Obtain information from Public Administrations webpages	58,9
Internet users in the last 3 months	Aragón	Download official forms	43,9
Internet users in the last 3 months	Aragón	Send filled forms (includes tax payment, medical appointment request...)	55,9
Internet users in the last 3 months	Aragón	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	10
Internet users in the last 3 months	Asturias, Principado de	Total	700.125
Internet users in the last 3 months	Asturias, Principado de	Some type of contact or interaction	71,7
Internet users in the last 3 months	Asturias, Principado de	Obtain information from Public Administrations webpages	63,6
Internet users in the last 3 months	Asturias, Principado de	Download official forms	50,8
Internet users in the last 3 months	Asturias, Principado de	Send filled forms (includes tax payment, medical appointment request...)	53,7
Internet users in the last 3 months	Asturias, Principado de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,6
Internet users in the last 3 months	Balears, Illes	Total	887.948
Internet users in the last 3 months	Balears, Illes	Some type of contact or interaction	73,1
Internet users in the last 3 months	Balears, Illes	Obtain information from Public Administrations webpages	59,2
Internet users in the last 3 months	Balears, Illes	Download official forms	49,9
Internet users in the last 3 months	Balears, Illes	Send filled forms (includes tax payment, medical appointment request...)	54,3
Internet users in the last 3 months	Balears, Illes	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,4
Internet users in the last 3 months	Canarias	Total	1.644.080
Internet users in the last 3 months	Canarias	Some type of contact or interaction	75,3
Internet users in the last 3 months	Canarias	Obtain information from Public Administrations webpages	60,6
Internet users in the last 3 months	Canarias	Download official forms	53,2
Internet users in the last 3 months	Canarias	Send filled forms (includes tax payment, medical appointment request...)	58,3
Internet users in the last 3 months	Canarias	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,8
Internet users in the last 3 months	Cantabria	Total	405.096
Internet users in the last 3 months	Cantabria	Some type of contact or interaction	71
Internet users in the last 3 months	Cantabria	Obtain information from Public Administrations webpages	59,5
Internet users in the last 3 months	Cantabria	Download official forms	50,9
Internet users in the last 3 months	Cantabria	Send filled forms (includes tax payment, medical appointment request...)	53
Internet users in the last 3 months	Cantabria	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,5
Internet users in the last 3 months	Castilla y León	Total	1.607.471
Internet users in the last 3 months	Castilla y León	Some type of contact or interaction	67,5
Internet users in the last 3 months	Castilla y León	Obtain information from Public Administrations webpages	59,7
Internet users in the last 3 months	Castilla y León	Download official forms	49,4
Internet users in the last 3 months	Castilla y León	Send filled forms (includes tax payment, medical appointment request...)	52
Internet users in the last 3 months	Castilla y León	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	13,6
Internet users in the last 3 months	Castilla-La Mancha	Total	1.395.239
Internet users in the last 3 months	Castilla-La Mancha	Some type of contact or interaction	64,4
Internet users in the last 3 months	Castilla-La Mancha	Obtain information from Public Administrations webpages	48,5
Internet users in the last 3 months	Castilla-La Mancha	Download official forms	40,7
Internet users in the last 3 months	Castilla-La Mancha	Send filled forms (includes tax payment, medical appointment request...)	53,1
Internet users in the last 3 months	Castilla-La Mancha	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,7
Internet users in the last 3 months	Cataluña	Total	5.407.463
Internet users in the last 3 months	Cataluña	Some type of contact or interaction	74,5
Internet users in the last 3 months	Cataluña	Obtain information from Public Administrations webpages	59,9
Internet users in the last 3 months	Cataluña	Download official forms	50,2
Internet users in the last 3 months	Cataluña	Send filled forms (includes tax payment, medical appointment request...)	59,1
Internet users in the last 3 months	Cataluña	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,3
Internet users in the last 3 months	Comunitat Valenciana	Total	3.576.327
Internet users in the last 3 months	Comunitat Valenciana	Some type of contact or interaction	74,4
Internet users in the last 3 months	Comunitat Valenciana	Obtain information from Public Administrations webpages	60,2
Internet users in the last 3 months	Comunitat Valenciana	Download official forms	50,7
Internet users in the last 3 months	Comunitat Valenciana	Send filled forms (includes tax payment, medical appointment request...)	60
Internet users in the last 3 months	Comunitat Valenciana	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	9,2
Internet users in the last 3 months	Extremadura	Total	712.541
Internet users in the last 3 months	Extremadura	Some type of contact or interaction	69,8
Internet users in the last 3 months	Extremadura	Obtain information from Public Administrations webpages	56,6
Internet users in the last 3 months	Extremadura	Download official forms	48,9
Internet users in the last 3 months	Extremadura	Send filled forms (includes tax payment, medical appointment request...)	51,6
Internet users in the last 3 months	Extremadura	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6,9
Internet users in the last 3 months	Galicia	Total	1.783.720
Internet users in the last 3 months	Galicia	Some type of contact or interaction	71,3
Internet users in the last 3 months	Galicia	Obtain information from Public Administrations webpages	59,2
Internet users in the last 3 months	Galicia	Download official forms	49,5
Internet users in the last 3 months	Galicia	Send filled forms (includes tax payment, medical appointment request...)	57,4
Internet users in the last 3 months	Galicia	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,3
Internet users in the last 3 months	Madrid, Comunidad de	Total	4.812.972
Internet users in the last 3 months	Madrid, Comunidad de	Some type of contact or interaction	79,2
Internet users in the last 3 months	Madrid, Comunidad de	Obtain information from Public Administrations webpages	66,3
Internet users in the last 3 months	Madrid, Comunidad de	Download official forms	54,2
Internet users in the last 3 months	Madrid, Comunidad de	Send filled forms (includes tax payment, medical appointment request...)	67,6
Internet users in the last 3 months	Madrid, Comunidad de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,8
Internet users in the last 3 months	Murcia, Región de	Total	1.067.045
Internet users in the last 3 months	Murcia, Región de	Some type of contact or interaction	68,6
Internet users in the last 3 months	Murcia, Región de	Obtain information from Public Administrations webpages	55,7
Internet users in the last 3 months	Murcia, Región de	Download official forms	42,4
Internet users in the last 3 months	Murcia, Región de	Send filled forms (includes tax payment, medical appointment request...)	54,2
Internet users in the last 3 months	Murcia, Región de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,2
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	449.947
Internet users in the last 3 months	Navarra, Comunidad Foral de	Some type of contact or interaction	67,3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Obtain information from Public Administrations webpages	57,8
Internet users in the last 3 months	Navarra, Comunidad Foral de	Download official forms	46
Internet users in the last 3 months	Navarra, Comunidad Foral de	Send filled forms (includes tax payment, medical appointment request...)	48,6
Internet users in the last 3 months	Navarra, Comunidad Foral de	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	7,6
Internet users in the last 3 months	País Vasco	Total	1.487.472
Internet users in the last 3 months	País Vasco	Some type of contact or interaction	70,9
Internet users in the last 3 months	País Vasco	Obtain information from Public Administrations webpages	58,5
Internet users in the last 3 months	País Vasco	Download official forms	46,7
Internet users in the last 3 months	País Vasco	Send filled forms (includes tax payment, medical appointment request...)	56,5
Internet users in the last 3 months	País Vasco	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	6,3
Internet users in the last 3 months	Rioja, La	Total	214.370
Internet users in the last 3 months	Rioja, La	Some type of contact or interaction	72,7
Internet users in the last 3 months	Rioja, La	Obtain information from Public Administrations webpages	58,4
Internet users in the last 3 months	Rioja, La	Download official forms	48,3
Internet users in the last 3 months	Rioja, La	Send filled forms (includes tax payment, medical appointment request...)	56,7
Internet users in the last 3 months	Rioja, La	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	11,3
Internet users in the last 3 months	Ceuta	Total	55.286
Internet users in the last 3 months	Ceuta	Some type of contact or interaction	75,4
Internet users in the last 3 months	Ceuta	Obtain information from Public Administrations webpages	65,8
Internet users in the last 3 months	Ceuta	Download official forms	48,2
Internet users in the last 3 months	Ceuta	Send filled forms (includes tax payment, medical appointment request...)	55,3
Internet users in the last 3 months	Ceuta	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	21,1
Internet users in the last 3 months	Melilla	Total	58.877
Internet users in the last 3 months	Melilla	Some type of contact or interaction	84
Internet users in the last 3 months	Melilla	Obtain information from Public Administrations webpages	65,4
Internet users in the last 3 months	Melilla	Download official forms	65,1
Internet users in the last 3 months	Melilla	Send filled forms (includes tax payment, medical appointment request...)	61,9
Internet users in the last 3 months	Melilla	Users in the last 12 months who reported that they did not send completed forms to public authorities when they were required to submit such documents	8