Reference population	National Total	Autonomous Communities and Cities	Documentation or claim	Total
Total Persons	National Total		Total	35,949,285
Total Persons	National Total		They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40.4
Total Persons	National Total		They have requested an official document or certificate	27.4
Total Persons	National Total		They have applied for grants or rights	23.4
Total Persons	National Total		Other requests, claims, or complaints	7.0
Total Persons	National Total		They have not requested any official document or filed any complaint or claim although they needed to do so	4.3
Total Persons	National Total	01 Andalucía	Total	6,477,570
Total Persons	National Total	01 Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38.9
Total Persons	National Total	01 Andalucía	They have requested an official document or certificate	24.9
Total Persons	National Total	01 Andalucía	They have applied for grants or rights	23.7
Total Persons	National Total	01 Andalucía	Other requests, claims, or complaints	5.9
Total Persons	National Total	01 Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	4.5
Total Persons	National Total	02 Aragón	Total	970,615
Total Persons	National Total	02 Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39.3
Total Persons	National Total	02 Aragón	They have requested an official document or certificate	28.9
Total Persons	National Total	02 Aragón	They have applied for grants or rights	21.3
Total Persons	National Total	02 Aragón	Other requests, claims, or complaints	4.5
Total Persons	National Total	02 Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3.3
Total Persons	National Total	03 Asturias, Principado de	Total	753,752
Total Persons	National Total	03 Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	31.9
Total Persons	National Total	03 Asturias, Principado de	They have requested an official document or certificate	19.7
Total Persons	National Total	03 Asturias, Principado de	They have applied for grants or rights	16.9
Total Persons	National Total	03 Asturias, Principado de	Other requests, claims, or complaints	5.0
Total Persons	National Total	03 Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	6.1
Total Persons	National Total	04 Balears, Illes	Total	965,956
Total Persons	National Total	04 Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45.2
Total Persons	National Total	04 Balears, Illes	They have requested an official document or certificate	32.5
Total Persons	National Total	04 Balears, Illes	They have applied for grants or rights	22.2
Total Persons	National Total	04 Balears, Illes	Other requests, claims, or complaints	6.1
Total Persons	National Total	04 Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	5.3
Total Persons	National Total	05 Canarias	Total	1,808,096
Total Persons	National Total	05 Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	45.2
Total Persons	National Total	05 Canarias	They have requested an official document or certificate	34.2
Total Persons	National Total	05 Canarias	They have applied for grants or rights	24.2
Total Persons	National Total	05 Canarias	Other requests, claims, or complaints	7.0
Total Persons	National Total	05 Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	3.3
Total Persons	National Total	06 Cantabria	Total	441,629
Total Persons	National Total	06 Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	34.8
Total Persons	National Total	06 Cantabria	They have requested an official document or certificate	20.3
Total Persons	National Total	06 Cantabria	They have applied for grants or rights	22.2
Total Persons	National Total	06 Cantabria	Other requests, claims, or complaints	5.4
Total Persons	National Total	06 Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	3.1
Total Persons	National Total	07 Castilla y León	Total	1,736,375
Total Persons	National Total	07 Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	30.8
Total Persons	National Total	07 Castilla y León	They have requested an official document or certificate	18.8
Total Persons	National Total	07 Castilla y León	They have applied for grants or rights	19.6
Total Persons	National Total	07 Castilla y León	Other requests, claims, or complaints	3.9
Total Persons	National Total	07 Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	6.7
Total Persons	National Total	08 Castilla - La Mancha	Total	1,542,385
Total Persons	National Total	08 Castilla - La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35.8
Total Persons	National Total	08 Castilla - La Mancha	They have requested an official document or certificate	21.8
Total Persons	National Total	08 Castilla - La Mancha	They have applied for grants or rights	25.7
Total Persons	National Total	08 Castilla - La Mancha	Other requests, claims, or complaints	7.6
Total Persons	National Total	08 Castilla - La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4.6
Total Persons	National Total	09 Cataluña	Total	5,797,054
Total Persons	National Total	09 Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42.1
Total Persons	National Total	09 Cataluña	They have requested an official document or certificate	28.3
Total Persons	National Total	09 Cataluña	They have applied for grants or rights	22.4
Total Persons	National Total	09 Cataluña	Other requests, claims, or complaints	8.8
Total Persons	National Total	09 Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	4.4
Total Persons	National Total	10 Comunitat Valenciana	Total	3,892,134
Total Persons	National Total	10 Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46.2
Total Persons	National Total	10 Comunitat Valenciana	They have requested an official document or certificate	32.5
Total Persons	National Total	10 Comunitat Valenciana	They have applied for grants or rights	27.8
Total Persons	National Total	10 Comunitat Valenciana	Other requests, claims, or complaints	6.5
Total Persons	National Total	10 Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	2.5
Total Persons	National Total	11 Extremadura	Total	783,619
Total Persons	National Total	11 Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	35.8
Total Persons	National Total	11 Extremadura	They have requested an official document or certificate	21.4
Total Persons	National Total	11 Extremadura	They have applied for grants or rights	22.4
Total Persons	National Total	11 Extremadura	Other requests, claims, or complaints	5.7
Total Persons	National Total	11 Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	3.9
Total Persons	National Total	12 Galicia	Total	1,982,136
Total Persons	National Total	12 Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38.5
Total Persons	National Total	12 Galicia	They have requested an official document or certificate	26.6
Total Persons	National Total	12 Galicia	They have applied for grants or rights	23.2
Total Persons	National Total	12 Galicia	Other requests, claims, or complaints	6.6
Total Persons	National Total	12 Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	4.2
Total Persons	National Total	13 Madrid, Comunidad de	Total	5,191,914
Total Persons	National Total	13 Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42.5
Total Persons	National Total	13 Madrid, Comunidad de	They have requested an official document or certificate	29.4
Total Persons	National Total	13 Madrid, Comunidad de	They have applied for grants or rights	23.7
Total Persons	National Total	13 Madrid, Comunidad de	Other requests, claims, or complaints	9.4
Total Persons	National Total	13 Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4.3
Total Persons	National Total	14 Murcia, Región de	Total	1,154,828
Total Persons	National Total	14 Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39.7
Total Persons	National Total	14 Murcia, Región de	They have requested an official document or certificate	25.7
Total Persons	National Total	14 Murcia, Región de	They have applied for grants or rights	26.0
Total Persons	National Total	14 Murcia, Región de	Other requests, claims, or complaints	7.2
Total Persons	National Total	14 Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	4.8
Total Persons	National Total	15 Navarra, Comunidad Foral de	Total	489,272
Total Persons	National Total	15 Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39.8
Total Persons	National Total	15 Navarra, Comunidad Foral de	They have requested an official document or certificate	27.6
Total Persons	National Total	15 Navarra, Comunidad Foral de	They have applied for grants or rights	20.5
Total Persons	National Total	15 Navarra, Comunidad Foral de	Other requests, claims, or complaints	6.4
Total Persons	National Total	15 Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	5.7
Total Persons	National Total	16 País Vasco	Total	1,606,614
Total Persons	National Total	16 País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37.3
Total Persons	National Total	16 País Vasco	They have requested an official document or certificate	28.9
Total Persons	National Total	16 País Vasco	They have applied for grants or rights	19.6
Total Persons	National Total	16 País Vasco	Other requests, claims, or complaints	6.3
Total Persons	National Total	16 País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	4.5
Total Persons	National Total	17 Rioja, La	Total	234,646
Total Persons	National Total	17 Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37.0
Total Persons	National Total	17 Rioja, La	They have requested an official document or certificate	22.2
Total Persons	National Total	17 Rioja, La	They have applied for grants or rights	21.9
Total Persons	National Total	17 Rioja, La	Other requests, claims, or complaints	6.0
Total Persons	National Total	17 Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	4.7
Total Persons	National Total	18 Ceuta	Total	60,155
Total Persons	National Total	18 Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	53.2
Total Persons	National Total	18 Ceuta	They have requested an official document or certificate	40.1
Total Persons	National Total	18 Ceuta	They have applied for grants or rights	31.9
Total Persons	National Total	18 Ceuta	Other requests, claims, or complaints	3.6
Total Persons	National Total	18 Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	18.4
Total Persons	National Total	19 Melilla	Total	60,535
Total Persons	National Total	19 Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	54.8
Total Persons	National Total	19 Melilla	They have requested an official document or certificate	48.3
Total Persons	National Total	19 Melilla	They have applied for grants or rights	26.7
Total Persons	National Total	19 Melilla	Other requests, claims, or complaints	7.7
Total Persons	National Total	19 Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	4.3
Internet users in the last 12 months	National Total		Total	34,497,105
Internet users in the last 12 months	National Total		They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42.1
Internet users in the last 12 months	National Total		They have requested an official document or certificate	28.6
Internet users in the last 12 months	National Total		They have applied for grants or rights	24.4
Internet users in the last 12 months	National Total		Other requests, claims, or complaints	7.3
Internet users in the last 12 months	National Total		They have not requested any official document or filed any complaint or claim although they needed to do so	4.5
Internet users in the last 12 months	National Total	01 Andalucía	Total	6,180,842
Internet users in the last 12 months	National Total	01 Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	40.8
Internet users in the last 12 months	National Total	01 Andalucía	They have requested an official document or certificate	26.1
Internet users in the last 12 months	National Total	01 Andalucía	They have applied for grants or rights	24.8
Internet users in the last 12 months	National Total	01 Andalucía	Other requests, claims, or complaints	6.2
Internet users in the last 12 months	National Total	01 Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	4.7
Internet users in the last 12 months	National Total	02 Aragón	Total	929,519
Internet users in the last 12 months	National Total	02 Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.1
Internet users in the last 12 months	National Total	02 Aragón	They have requested an official document or certificate	30.1
Internet users in the last 12 months	National Total	02 Aragón	They have applied for grants or rights	22.2
Internet users in the last 12 months	National Total	02 Aragón	Other requests, claims, or complaints	4.7
Internet users in the last 12 months	National Total	02 Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3.5
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Total	719,851
Internet users in the last 12 months	National Total	03 Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33.4
Internet users in the last 12 months	National Total	03 Asturias, Principado de	They have requested an official document or certificate	20.6
Internet users in the last 12 months	National Total	03 Asturias, Principado de	They have applied for grants or rights	17.7
Internet users in the last 12 months	National Total	03 Asturias, Principado de	Other requests, claims, or complaints	5.2
Internet users in the last 12 months	National Total	03 Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	6.3
Internet users in the last 12 months	National Total	04 Balears, Illes	Total	942,667
Internet users in the last 12 months	National Total	04 Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46.4
Internet users in the last 12 months	National Total	04 Balears, Illes	They have requested an official document or certificate	33.3
Internet users in the last 12 months	National Total	04 Balears, Illes	They have applied for grants or rights	22.7
Internet users in the last 12 months	National Total	04 Balears, Illes	Other requests, claims, or complaints	6.2
Internet users in the last 12 months	National Total	04 Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	5.4
Internet users in the last 12 months	National Total	05 Canarias	Total	1,749,680
Internet users in the last 12 months	National Total	05 Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46.7
Internet users in the last 12 months	National Total	05 Canarias	They have requested an official document or certificate	35.4
Internet users in the last 12 months	National Total	05 Canarias	They have applied for grants or rights	25.0
Internet users in the last 12 months	National Total	05 Canarias	Other requests, claims, or complaints	7.2
Internet users in the last 12 months	National Total	05 Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	3.5
Internet users in the last 12 months	National Total	06 Cantabria	Total	415,501
Internet users in the last 12 months	National Total	06 Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37.0
Internet users in the last 12 months	National Total	06 Cantabria	They have requested an official document or certificate	21.6
Internet users in the last 12 months	National Total	06 Cantabria	They have applied for grants or rights	23.6
Internet users in the last 12 months	National Total	06 Cantabria	Other requests, claims, or complaints	5.8
Internet users in the last 12 months	National Total	06 Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	3.2
Internet users in the last 12 months	National Total	07 Castilla y León	Total	1,638,967
Internet users in the last 12 months	National Total	07 Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32.6
Internet users in the last 12 months	National Total	07 Castilla y León	They have requested an official document or certificate	19.9
Internet users in the last 12 months	National Total	07 Castilla y León	They have applied for grants or rights	20.7
Internet users in the last 12 months	National Total	07 Castilla y León	Other requests, claims, or complaints	4.1
Internet users in the last 12 months	National Total	07 Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	7.1
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Total	1,461,160
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37.8
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	They have requested an official document or certificate	23.1
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	They have applied for grants or rights	27.1
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	Other requests, claims, or complaints	8.1
Internet users in the last 12 months	National Total	08 Castilla - La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4.8
Internet users in the last 12 months	National Total	09 Cataluña	Total	5,645,818
Internet users in the last 12 months	National Total	09 Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43.2
Internet users in the last 12 months	National Total	09 Cataluña	They have requested an official document or certificate	29.1
Internet users in the last 12 months	National Total	09 Cataluña	They have applied for grants or rights	23.0
Internet users in the last 12 months	National Total	09 Cataluña	Other requests, claims, or complaints	9.0
Internet users in the last 12 months	National Total	09 Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	4.6
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Total	3,715,656
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48.4
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	They have requested an official document or certificate	34.1
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	They have applied for grants or rights	29.1
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	Other requests, claims, or complaints	6.8
Internet users in the last 12 months	National Total	10 Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	2.6
Internet users in the last 12 months	National Total	11 Extremadura	Total	720,519
Internet users in the last 12 months	National Total	11 Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38.9
Internet users in the last 12 months	National Total	11 Extremadura	They have requested an official document or certificate	23.3
Internet users in the last 12 months	National Total	11 Extremadura	They have applied for grants or rights	24.4
Internet users in the last 12 months	National Total	11 Extremadura	Other requests, claims, or complaints	6.2
Internet users in the last 12 months	National Total	11 Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	4.3
Internet users in the last 12 months	National Total	12 Galicia	Total	1,837,553
Internet users in the last 12 months	National Total	12 Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.5
Internet users in the last 12 months	National Total	12 Galicia	They have requested an official document or certificate	28.7
Internet users in the last 12 months	National Total	12 Galicia	They have applied for grants or rights	25.1
Internet users in the last 12 months	National Total	12 Galicia	Other requests, claims, or complaints	7.1
Internet users in the last 12 months	National Total	12 Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	4.5
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Total	5,071,358
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43.6
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	They have requested an official document or certificate	30.1
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	They have applied for grants or rights	24.2
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	Other requests, claims, or complaints	9.6
Internet users in the last 12 months	National Total	13 Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4.4
Internet users in the last 12 months	National Total	14 Murcia, Región de	Total	1,114,322
Internet users in the last 12 months	National Total	14 Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.2
Internet users in the last 12 months	National Total	14 Murcia, Región de	They have requested an official document or certificate	26.6
Internet users in the last 12 months	National Total	14 Murcia, Región de	They have applied for grants or rights	26.9
Internet users in the last 12 months	National Total	14 Murcia, Región de	Other requests, claims, or complaints	7.4
Internet users in the last 12 months	National Total	14 Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	5.0
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Total	473,330
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.1
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	They have requested an official document or certificate	28.5
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	They have applied for grants or rights	21.2
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	Other requests, claims, or complaints	6.6
Internet users in the last 12 months	National Total	15 Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	5.9
Internet users in the last 12 months	National Total	16 País Vasco	Total	1,540,269
Internet users in the last 12 months	National Total	16 País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38.9
Internet users in the last 12 months	National Total	16 País Vasco	They have requested an official document or certificate	30.2
Internet users in the last 12 months	National Total	16 País Vasco	They have applied for grants or rights	20.4
Internet users in the last 12 months	National Total	16 País Vasco	Other requests, claims, or complaints	6.6
Internet users in the last 12 months	National Total	16 País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	4.7
Internet users in the last 12 months	National Total	17 Rioja, La	Total	223,096
Internet users in the last 12 months	National Total	17 Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38.9
Internet users in the last 12 months	National Total	17 Rioja, La	They have requested an official document or certificate	23.3
Internet users in the last 12 months	National Total	17 Rioja, La	They have applied for grants or rights	23.0
Internet users in the last 12 months	National Total	17 Rioja, La	Other requests, claims, or complaints	6.3
Internet users in the last 12 months	National Total	17 Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	5.0
Internet users in the last 12 months	National Total	18 Ceuta	Total	56,878
Internet users in the last 12 months	National Total	18 Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	56.3
Internet users in the last 12 months	National Total	18 Ceuta	They have requested an official document or certificate	42.4
Internet users in the last 12 months	National Total	18 Ceuta	They have applied for grants or rights	33.7
Internet users in the last 12 months	National Total	18 Ceuta	Other requests, claims, or complaints	3.8
Internet users in the last 12 months	National Total	18 Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	19.5
Internet users in the last 12 months	National Total	19 Melilla	Total	60,118
Internet users in the last 12 months	National Total	19 Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55.2
Internet users in the last 12 months	National Total	19 Melilla	They have requested an official document or certificate	48.7
Internet users in the last 12 months	National Total	19 Melilla	They have applied for grants or rights	26.9
Internet users in the last 12 months	National Total	19 Melilla	Other requests, claims, or complaints	7.7
Internet users in the last 12 months	National Total	19 Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	4.3
Internet users in the last 3 months	National Total		Total	34,312,027
Internet users in the last 3 months	National Total		They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	42.3
Internet users in the last 3 months	National Total		They have requested an official document or certificate	28.7
Internet users in the last 3 months	National Total		They have applied for grants or rights	24.5
Internet users in the last 3 months	National Total		Other requests, claims, or complaints	7.3
Internet users in the last 3 months	National Total		They have not requested any official document or filed any complaint or claim although they needed to do so	4.5
Internet users in the last 3 months	National Total	01 Andalucía	Total	6,139,317
Internet users in the last 3 months	National Total	01 Andalucía	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.1
Internet users in the last 3 months	National Total	01 Andalucía	They have requested an official document or certificate	26.2
Internet users in the last 3 months	National Total	01 Andalucía	They have applied for grants or rights	25.0
Internet users in the last 3 months	National Total	01 Andalucía	Other requests, claims, or complaints	6.2
Internet users in the last 3 months	National Total	01 Andalucía	They have not requested any official document or filed any complaint or claim although they needed to do so	4.7
Internet users in the last 3 months	National Total	02 Aragón	Total	927,371
Internet users in the last 3 months	National Total	02 Aragón	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.2
Internet users in the last 3 months	National Total	02 Aragón	They have requested an official document or certificate	30.2
Internet users in the last 3 months	National Total	02 Aragón	They have applied for grants or rights	22.3
Internet users in the last 3 months	National Total	02 Aragón	Other requests, claims, or complaints	4.7
Internet users in the last 3 months	National Total	02 Aragón	They have not requested any official document or filed any complaint or claim although they needed to do so	3.5
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Total	719,018
Internet users in the last 3 months	National Total	03 Asturias, Principado de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	33.4
Internet users in the last 3 months	National Total	03 Asturias, Principado de	They have requested an official document or certificate	20.7
Internet users in the last 3 months	National Total	03 Asturias, Principado de	They have applied for grants or rights	17.7
Internet users in the last 3 months	National Total	03 Asturias, Principado de	Other requests, claims, or complaints	5.2
Internet users in the last 3 months	National Total	03 Asturias, Principado de	They have not requested any official document or filed any complaint or claim although they needed to do so	6.3
Internet users in the last 3 months	National Total	04 Balears, Illes	Total	938,941
Internet users in the last 3 months	National Total	04 Balears, Illes	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	46.5
Internet users in the last 3 months	National Total	04 Balears, Illes	They have requested an official document or certificate	33.4
Internet users in the last 3 months	National Total	04 Balears, Illes	They have applied for grants or rights	22.8
Internet users in the last 3 months	National Total	04 Balears, Illes	Other requests, claims, or complaints	6.2
Internet users in the last 3 months	National Total	04 Balears, Illes	They have not requested any official document or filed any complaint or claim although they needed to do so	5.4
Internet users in the last 3 months	National Total	05 Canarias	Total	1,739,626
Internet users in the last 3 months	National Total	05 Canarias	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	47.0
Internet users in the last 3 months	National Total	05 Canarias	They have requested an official document or certificate	35.5
Internet users in the last 3 months	National Total	05 Canarias	They have applied for grants or rights	25.1
Internet users in the last 3 months	National Total	05 Canarias	Other requests, claims, or complaints	7.3
Internet users in the last 3 months	National Total	05 Canarias	They have not requested any official document or filed any complaint or claim although they needed to do so	3.4
Internet users in the last 3 months	National Total	06 Cantabria	Total	413,948
Internet users in the last 3 months	National Total	06 Cantabria	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	37.1
Internet users in the last 3 months	National Total	06 Cantabria	They have requested an official document or certificate	21.7
Internet users in the last 3 months	National Total	06 Cantabria	They have applied for grants or rights	23.7
Internet users in the last 3 months	National Total	06 Cantabria	Other requests, claims, or complaints	5.8
Internet users in the last 3 months	National Total	06 Cantabria	They have not requested any official document or filed any complaint or claim although they needed to do so	3.3
Internet users in the last 3 months	National Total	07 Castilla y León	Total	1,635,222
Internet users in the last 3 months	National Total	07 Castilla y León	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	32.7
Internet users in the last 3 months	National Total	07 Castilla y León	They have requested an official document or certificate	19.9
Internet users in the last 3 months	National Total	07 Castilla y León	They have applied for grants or rights	20.8
Internet users in the last 3 months	National Total	07 Castilla y León	Other requests, claims, or complaints	4.1
Internet users in the last 3 months	National Total	07 Castilla y León	They have not requested any official document or filed any complaint or claim although they needed to do so	7.1
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Total	1,454,928
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	38.0
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	They have requested an official document or certificate	23.2
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	They have applied for grants or rights	27.3
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	Other requests, claims, or complaints	8.1
Internet users in the last 3 months	National Total	08 Castilla - La Mancha	They have not requested any official document or filed any complaint or claim although they needed to do so	4.8
Internet users in the last 3 months	National Total	09 Cataluña	Total	5,613,095
Internet users in the last 3 months	National Total	09 Cataluña	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43.5
Internet users in the last 3 months	National Total	09 Cataluña	They have requested an official document or certificate	29.2
Internet users in the last 3 months	National Total	09 Cataluña	They have applied for grants or rights	23.1
Internet users in the last 3 months	National Total	09 Cataluña	Other requests, claims, or complaints	9.1
Internet users in the last 3 months	National Total	09 Cataluña	They have not requested any official document or filed any complaint or claim although they needed to do so	4.6
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Total	3,688,053
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	48.6
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	They have requested an official document or certificate	34.2
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	They have applied for grants or rights	29.2
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	Other requests, claims, or complaints	6.9
Internet users in the last 3 months	National Total	10 Comunitat Valenciana	They have not requested any official document or filed any complaint or claim although they needed to do so	2.6
Internet users in the last 3 months	National Total	11 Extremadura	Total	712,651
Internet users in the last 3 months	National Total	11 Extremadura	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39.4
Internet users in the last 3 months	National Total	11 Extremadura	They have requested an official document or certificate	23.5
Internet users in the last 3 months	National Total	11 Extremadura	They have applied for grants or rights	24.6
Internet users in the last 3 months	National Total	11 Extremadura	Other requests, claims, or complaints	6.3
Internet users in the last 3 months	National Total	11 Extremadura	They have not requested any official document or filed any complaint or claim although they needed to do so	4.3
Internet users in the last 3 months	National Total	12 Galicia	Total	1,827,080
Internet users in the last 3 months	National Total	12 Galicia	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.7
Internet users in the last 3 months	National Total	12 Galicia	They have requested an official document or certificate	28.9
Internet users in the last 3 months	National Total	12 Galicia	They have applied for grants or rights	25.2
Internet users in the last 3 months	National Total	12 Galicia	Other requests, claims, or complaints	7.1
Internet users in the last 3 months	National Total	12 Galicia	They have not requested any official document or filed any complaint or claim although they needed to do so	4.5
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Total	5,054,723
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	43.7
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	They have requested an official document or certificate	30.2
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	They have applied for grants or rights	24.3
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	Other requests, claims, or complaints	9.6
Internet users in the last 3 months	National Total	13 Madrid, Comunidad de	They have not requested any official document or filed any complaint or claim although they needed to do so	4.4
Internet users in the last 3 months	National Total	14 Murcia, Región de	Total	1,110,861
Internet users in the last 3 months	National Total	14 Murcia, Región de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.3
Internet users in the last 3 months	National Total	14 Murcia, Región de	They have requested an official document or certificate	26.7
Internet users in the last 3 months	National Total	14 Murcia, Región de	They have applied for grants or rights	27.0
Internet users in the last 3 months	National Total	14 Murcia, Región de	Other requests, claims, or complaints	7.5
Internet users in the last 3 months	National Total	14 Murcia, Región de	They have not requested any official document or filed any complaint or claim although they needed to do so	5.0
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Total	469,530
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	41.5
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	They have requested an official document or certificate	28.7
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	They have applied for grants or rights	21.3
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	Other requests, claims, or complaints	6.6
Internet users in the last 3 months	National Total	15 Navarra, Comunidad Foral de	They have not requested any official document or filed any complaint or claim although they needed to do so	5.9
Internet users in the last 3 months	National Total	16 País Vasco	Total	1,530,693
Internet users in the last 3 months	National Total	16 País Vasco	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39.2
Internet users in the last 3 months	National Total	16 País Vasco	They have requested an official document or certificate	30.4
Internet users in the last 3 months	National Total	16 País Vasco	They have applied for grants or rights	20.5
Internet users in the last 3 months	National Total	16 País Vasco	Other requests, claims, or complaints	6.6
Internet users in the last 3 months	National Total	16 País Vasco	They have not requested any official document or filed any complaint or claim although they needed to do so	4.8
Internet users in the last 3 months	National Total	17 Rioja, La	Total	219,974
Internet users in the last 3 months	National Total	17 Rioja, La	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	39.4
Internet users in the last 3 months	National Total	17 Rioja, La	They have requested an official document or certificate	23.6
Internet users in the last 3 months	National Total	17 Rioja, La	They have applied for grants or rights	23.3
Internet users in the last 3 months	National Total	17 Rioja, La	Other requests, claims, or complaints	6.4
Internet users in the last 3 months	National Total	17 Rioja, La	They have not requested any official document or filed any complaint or claim although they needed to do so	4.9
Internet users in the last 3 months	National Total	18 Ceuta	Total	56,878
Internet users in the last 3 months	National Total	18 Ceuta	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	56.3
Internet users in the last 3 months	National Total	18 Ceuta	They have requested an official document or certificate	42.4
Internet users in the last 3 months	National Total	18 Ceuta	They have applied for grants or rights	33.7
Internet users in the last 3 months	National Total	18 Ceuta	Other requests, claims, or complaints	3.8
Internet users in the last 3 months	National Total	18 Ceuta	They have not requested any official document or filed any complaint or claim although they needed to do so	19.5
Internet users in the last 3 months	National Total	19 Melilla	Total	60,118
Internet users in the last 3 months	National Total	19 Melilla	They have requested an official document or filed a complaint via a website or apps of public administration agencies in the last 12 months	55.2
Internet users in the last 3 months	National Total	19 Melilla	They have requested an official document or certificate	48.7
Internet users in the last 3 months	National Total	19 Melilla	They have applied for grants or rights	26.9
Internet users in the last 3 months	National Total	19 Melilla	Other requests, claims, or complaints	7.7
Internet users in the last 3 months	National Total	19 Melilla	They have not requested any official document or filed any complaint or claim although they needed to do so	4.3