Question Total B.8.B % of companies with incoming orders or online booking on its website (4) 0,55 B.12 % of companies using Social Media (1) 0,63 G.1.8 % of companies which have made sales by EDI messages (0) 0,23 C.1.A % of companies using software from enterprise resource planning (ERP) (1) 0,67 C.1.B % of companies using software from customer relationship management (CRM) (1) 0,63 F.1 % of companies that employ systems or ICT solutions to reduce energy consumption (0) 0,59