Reference population	Demographic characteristics	Type of contact	Total
Total persons	Total persons	Total	37,634,488
Total persons	Total persons	Use of any public authority website or app	80.1
Total persons	Total persons	Downloading or printing an official form	43.4
Total persons	Total persons	Making an appointment or booking (for an activity, a medical service...)	56.4
Total persons	Total persons	Submitting own tax return online	41.1
Total persons	Total persons	Carrying out some interaction related to accessing information	62.9
Total persons	Total persons	Information: Accessing stored personal information (pension, employment record...)	54.3
Total persons	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.0
Total persons	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	47.0
Total persons	Total persons	Carrying out some interaction related to obtaining documents	45.1
Total persons	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.4
Total persons	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Total persons	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Total persons	Total persons	Average number of types of contact with public authorities	3.4
Total persons	Sex: Male	Total	18,747,728
Total persons	Sex: Male	Use of any public authority website or app	79.9
Total persons	Sex: Male	Downloading or printing an official form	44.6
Total persons	Sex: Male	Making an appointment or booking (for an activity, a medical service...)	54.4
Total persons	Sex: Male	Submitting own tax return online	43.8
Total persons	Sex: Male	Carrying out some interaction related to accessing information	63.6
Total persons	Sex: Male	Information: Accessing stored personal information (pension, employment record...)	55.7
Total persons	Sex: Male	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.6
Total persons	Sex: Male	Information: Accessing information (services, benefits, taxes, etc.)	48.7
Total persons	Sex: Male	Carrying out some interaction related to obtaining documents	45.1
Total persons	Sex: Male	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.9
Total persons	Sex: Male	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.4
Total persons	Sex: Male	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Total persons	Sex: Male	Average number of types of contact with public authorities	3.4
Total persons	Sex: Female	Total	18,886,760
Total persons	Sex: Female	Use of any public authority website or app	80.3
Total persons	Sex: Female	Downloading or printing an official form	42.2
Total persons	Sex: Female	Making an appointment or booking (for an activity, a medical service...)	58.3
Total persons	Sex: Female	Submitting own tax return online	38.4
Total persons	Sex: Female	Carrying out some interaction related to accessing information	62.3
Total persons	Sex: Female	Information: Accessing stored personal information (pension, employment record...)	52.9
Total persons	Sex: Female	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.3
Total persons	Sex: Female	Information: Accessing information (services, benefits, taxes, etc.)	45.3
Total persons	Sex: Female	Carrying out some interaction related to obtaining documents	45.1
Total persons	Sex: Female	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.8
Total persons	Sex: Female	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.7
Total persons	Sex: Female	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.1
Total persons	Sex: Female	Average number of types of contact with public authorities	3.3
Total persons	Age: 16 to 24 years	Total	4,980,622
Total persons	Age: 16 to 24 years	Use of any public authority website or app	75.7
Total persons	Age: 16 to 24 years	Downloading or printing an official form	35.3
Total persons	Age: 16 to 24 years	Making an appointment or booking (for an activity, a medical service...)	46.6
Total persons	Age: 16 to 24 years	Submitting own tax return online	14.4
Total persons	Age: 16 to 24 years	Carrying out some interaction related to accessing information	51.0
Total persons	Age: 16 to 24 years	Information: Accessing stored personal information (pension, employment record...)	39.6
Total persons	Age: 16 to 24 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.3
Total persons	Age: 16 to 24 years	Information: Accessing information (services, benefits, taxes, etc.)	35.2
Total persons	Age: 16 to 24 years	Carrying out some interaction related to obtaining documents	50.1
Total persons	Age: 16 to 24 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.3
Total persons	Age: 16 to 24 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.3
Total persons	Age: 16 to 24 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Total persons	Age: 16 to 24 years	Average number of types of contact with public authorities	2.7
Total persons	Age: 25 to 34 years	Total	5,694,842
Total persons	Age: 25 to 34 years	Use of any public authority website or app	91.7
Total persons	Age: 25 to 34 years	Downloading or printing an official form	54.8
Total persons	Age: 25 to 34 years	Making an appointment or booking (for an activity, a medical service...)	64.7
Total persons	Age: 25 to 34 years	Submitting own tax return online	54.7
Total persons	Age: 25 to 34 years	Carrying out some interaction related to accessing information	76.2
Total persons	Age: 25 to 34 years	Information: Accessing stored personal information (pension, employment record...)	66.6
Total persons	Age: 25 to 34 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.8
Total persons	Age: 25 to 34 years	Information: Accessing information (services, benefits, taxes, etc.)	57.3
Total persons	Age: 25 to 34 years	Carrying out some interaction related to obtaining documents	59.1
Total persons	Age: 25 to 34 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	49.8
Total persons	Age: 25 to 34 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.8
Total persons	Age: 25 to 34 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Total persons	Age: 25 to 34 years	Average number of types of contact with public authorities	4.2
Total persons	Age: 35 to 44 years	Total	6,471,452
Total persons	Age: 35 to 44 years	Use of any public authority website or app	87.2
Total persons	Age: 35 to 44 years	Downloading or printing an official form	52.6
Total persons	Age: 35 to 44 years	Making an appointment or booking (for an activity, a medical service...)	62.8
Total persons	Age: 35 to 44 years	Submitting own tax return online	53.9
Total persons	Age: 35 to 44 years	Carrying out some interaction related to accessing information	70.8
Total persons	Age: 35 to 44 years	Information: Accessing stored personal information (pension, employment record...)	63.9
Total persons	Age: 35 to 44 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.4
Total persons	Age: 35 to 44 years	Information: Accessing information (services, benefits, taxes, etc.)	54.4
Total persons	Age: 35 to 44 years	Carrying out some interaction related to obtaining documents	56.9
Total persons	Age: 35 to 44 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.0
Total persons	Age: 35 to 44 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.5
Total persons	Age: 35 to 44 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.2
Total persons	Age: 35 to 44 years	Average number of types of contact with public authorities	4.1
Total persons	Age: 45 to 54 years	Total	8,031,199
Total persons	Age: 45 to 54 years	Use of any public authority website or app	85.5
Total persons	Age: 45 to 54 years	Downloading or printing an official form	48.7
Total persons	Age: 45 to 54 years	Making an appointment or booking (for an activity, a medical service...)	63.5
Total persons	Age: 45 to 54 years	Submitting own tax return online	48.2
Total persons	Age: 45 to 54 years	Carrying out some interaction related to accessing information	69.8
Total persons	Age: 45 to 54 years	Information: Accessing stored personal information (pension, employment record...)	59.9
Total persons	Age: 45 to 54 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.0
Total persons	Age: 45 to 54 years	Information: Accessing information (services, benefits, taxes, etc.)	54.0
Total persons	Age: 45 to 54 years	Carrying out some interaction related to obtaining documents	47.9
Total persons	Age: 45 to 54 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.8
Total persons	Age: 45 to 54 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.8
Total persons	Age: 45 to 54 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Total persons	Age: 45 to 54 years	Average number of types of contact with public authorities	3.8
Total persons	Age: 55 to 64 years	Total	7,133,907
Total persons	Age: 55 to 64 years	Use of any public authority website or app	77.8
Total persons	Age: 55 to 64 years	Downloading or printing an official form	39.6
Total persons	Age: 55 to 64 years	Making an appointment or booking (for an activity, a medical service...)	54.1
Total persons	Age: 55 to 64 years	Submitting own tax return online	38.7
Total persons	Age: 55 to 64 years	Carrying out some interaction related to accessing information	63.3
Total persons	Age: 55 to 64 years	Information: Accessing stored personal information (pension, employment record...)	55.7
Total persons	Age: 55 to 64 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.2
Total persons	Age: 55 to 64 years	Information: Accessing information (services, benefits, taxes, etc.)	45.7
Total persons	Age: 55 to 64 years	Carrying out some interaction related to obtaining documents	34.6
Total persons	Age: 55 to 64 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	24.7
Total persons	Age: 55 to 64 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	17.9
Total persons	Age: 55 to 64 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.5
Total persons	Age: 55 to 64 years	Average number of types of contact with public authorities	3.1
Total persons	Age: 65 to 74 years	Total	5,322,466
Total persons	Age: 65 to 74 years	Use of any public authority website or app	57.7
Total persons	Age: 65 to 74 years	Downloading or printing an official form	24.5
Total persons	Age: 65 to 74 years	Making an appointment or booking (for an activity, a medical service...)	41.2
Total persons	Age: 65 to 74 years	Submitting own tax return online	28.3
Total persons	Age: 65 to 74 years	Carrying out some interaction related to accessing information	39.5
Total persons	Age: 65 to 74 years	Information: Accessing stored personal information (pension, employment record...)	32.6
Total persons	Age: 65 to 74 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	17.5
Total persons	Age: 65 to 74 years	Information: Accessing information (services, benefits, taxes, etc.)	29.1
Total persons	Age: 65 to 74 years	Carrying out some interaction related to obtaining documents	20.9
Total persons	Age: 65 to 74 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	14.5
Total persons	Age: 65 to 74 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	9.1
Total persons	Age: 65 to 74 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	4.2
Total persons	Age: 65 to 74 years	Average number of types of contact with public authorities	2.0
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	15,968,540
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Use of any public authority website or app	83.7
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	47.9
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Making an appointment or booking (for an activity, a medical service...)	60.4
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Submitting own tax return online	46.7
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to accessing information	67.8
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing stored personal information (pension, employment record...)	58.4
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.5
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing information (services, benefits, taxes, etc.)	51.6
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to obtaining documents	48.9
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.7
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.8
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Average number of types of contact with public authorities	3.7
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	4,148,842
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Use of any public authority website or app	82.2
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Downloading or printing an official form	45.0
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	57.1
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Submitting own tax return online	42.7
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to accessing information	63.2
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	54.6
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.5
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	46.3
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to obtaining documents	46.4
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.6
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.8
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Average number of types of contact with public authorities	3.4
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	6,212,676
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Use of any public authority website or app	80.0
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Downloading or printing an official form	41.5
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	57.1
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Submitting own tax return online	40.3
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to accessing information	61.6
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	52.7
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.7
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	45.4
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to obtaining documents	43.3
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.4
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.3
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.0
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Average number of types of contact with public authorities	3.3
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	3,819,067
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Use of any public authority website or app	75.3
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Downloading or printing an official form	39.5
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	50.3
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Submitting own tax return online	35.6
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to accessing information	58.4
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	51.7
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.5
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	42.5
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to obtaining documents	42.6
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.0
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.4
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Average number of types of contact with public authorities	3.1
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	7,485,363
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Use of any public authority website or app	73.5
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Downloading or printing an official form	36.5
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	49.8
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Submitting own tax return online	31.6
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to accessing information	55.8
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	48.0
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.6
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	41.0
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to obtaining documents	38.9
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	27.8
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.6
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.2
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Average number of types of contact with public authorities	2.9
Total persons	Household size: Households with 1 member	Total	3,883,436
Total persons	Household size: Households with 1 member	Use of any public authority website or app	77.5
Total persons	Household size: Households with 1 member	Downloading or printing an official form	40.5
Total persons	Household size: Households with 1 member	Making an appointment or booking (for an activity, a medical service...)	53.4
Total persons	Household size: Households with 1 member	Submitting own tax return online	43.1
Total persons	Household size: Households with 1 member	Carrying out some interaction related to accessing information	61.4
Total persons	Household size: Households with 1 member	Information: Accessing stored personal information (pension, employment record...)	52.3
Total persons	Household size: Households with 1 member	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.9
Total persons	Household size: Households with 1 member	Information: Accessing information (services, benefits, taxes, etc.)	46.8
Total persons	Household size: Households with 1 member	Carrying out some interaction related to obtaining documents	37.8
Total persons	Household size: Households with 1 member	Documents: Requesting an official document or certificate (birth, residence, etc.)	30.1
Total persons	Household size: Households with 1 member	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	15.7
Total persons	Household size: Households with 1 member	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.8
Total persons	Household size: Households with 1 member	Average number of types of contact with public authorities	3.2
Total persons	Household size: Households with 2 members	Total	9,722,821
Total persons	Household size: Households with 2 members	Use of any public authority website or app	75.9
Total persons	Household size: Households with 2 members	Downloading or printing an official form	39.3
Total persons	Household size: Households with 2 members	Making an appointment or booking (for an activity, a medical service...)	54.7
Total persons	Household size: Households with 2 members	Submitting own tax return online	41.3
Total persons	Household size: Households with 2 members	Carrying out some interaction related to accessing information	59.5
Total persons	Household size: Households with 2 members	Information: Accessing stored personal information (pension, employment record...)	51.4
Total persons	Household size: Households with 2 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.4
Total persons	Household size: Households with 2 members	Information: Accessing information (services, benefits, taxes, etc.)	43.8
Total persons	Household size: Households with 2 members	Carrying out some interaction related to obtaining documents	37.6
Total persons	Household size: Households with 2 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.3
Total persons	Household size: Households with 2 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.4
Total persons	Household size: Households with 2 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.5
Total persons	Household size: Households with 2 members	Average number of types of contact with public authorities	3.1
Total persons	Household size: Households with 3 members	Total	10,283,157
Total persons	Household size: Households with 3 members	Use of any public authority website or app	81.8
Total persons	Household size: Households with 3 members	Downloading or printing an official form	45.9
Total persons	Household size: Households with 3 members	Making an appointment or booking (for an activity, a medical service...)	57.6
Total persons	Household size: Households with 3 members	Submitting own tax return online	43.3
Total persons	Household size: Households with 3 members	Carrying out some interaction related to accessing information	64.3
Total persons	Household size: Households with 3 members	Information: Accessing stored personal information (pension, employment record...)	55.4
Total persons	Household size: Households with 3 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.0
Total persons	Household size: Households with 3 members	Information: Accessing information (services, benefits, taxes, etc.)	48.2
Total persons	Household size: Households with 3 members	Carrying out some interaction related to obtaining documents	46.4
Total persons	Household size: Households with 3 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Total persons	Household size: Households with 3 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.8
Total persons	Household size: Households with 3 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.0
Total persons	Household size: Households with 3 members	Average number of types of contact with public authorities	3.5
Total persons	Household size: Households with 4 members	Total	9,699,050
Total persons	Household size: Households with 4 members	Use of any public authority website or app	82.3
Total persons	Household size: Households with 4 members	Downloading or printing an official form	46.3
Total persons	Household size: Households with 4 members	Making an appointment or booking (for an activity, a medical service...)	58.6
Total persons	Household size: Households with 4 members	Submitting own tax return online	40.9
Total persons	Household size: Households with 4 members	Carrying out some interaction related to accessing information	65.6
Total persons	Household size: Households with 4 members	Information: Accessing stored personal information (pension, employment record...)	56.7
Total persons	Household size: Households with 4 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.9
Total persons	Household size: Households with 4 members	Information: Accessing information (services, benefits, taxes, etc.)	49.6
Total persons	Household size: Households with 4 members	Carrying out some interaction related to obtaining documents	49.9
Total persons	Household size: Households with 4 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.4
Total persons	Household size: Households with 4 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.5
Total persons	Household size: Households with 4 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Total persons	Household size: Households with 4 members	Average number of types of contact with public authorities	3.6
Total persons	Household size: Households with 5 or more members	Total	4,046,024
Total persons	Household size: Households with 5 or more members	Use of any public authority website or app	82.8
Total persons	Household size: Households with 5 or more members	Downloading or printing an official form	42.6
Total persons	Household size: Households with 5 or more members	Making an appointment or booking (for an activity, a medical service...)	54.6
Total persons	Household size: Households with 5 or more members	Submitting own tax return online	33.6
Total persons	Household size: Households with 5 or more members	Carrying out some interaction related to accessing information	63.0
Total persons	Household size: Households with 5 or more members	Information: Accessing stored personal information (pension, employment record...)	54.6
Total persons	Household size: Households with 5 or more members	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.9
Total persons	Household size: Households with 5 or more members	Information: Accessing information (services, benefits, taxes, etc.)	45.3
Total persons	Household size: Households with 5 or more members	Carrying out some interaction related to obtaining documents	55.4
Total persons	Household size: Households with 5 or more members	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.5
Total persons	Household size: Households with 5 or more members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	31.3
Total persons	Household size: Households with 5 or more members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.8
Total persons	Household size: Households with 5 or more members	Average number of types of contact with public authorities	3.4
Total persons	Type of household: One-person household	Total	3,883,436
Total persons	Type of household: One-person household	Use of any public authority website or app	77.5
Total persons	Type of household: One-person household	Downloading or printing an official form	40.5
Total persons	Type of household: One-person household	Making an appointment or booking (for an activity, a medical service...)	53.4
Total persons	Type of household: One-person household	Submitting own tax return online	43.1
Total persons	Type of household: One-person household	Carrying out some interaction related to accessing information	61.4
Total persons	Type of household: One-person household	Information: Accessing stored personal information (pension, employment record...)	52.3
Total persons	Type of household: One-person household	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.9
Total persons	Type of household: One-person household	Information: Accessing information (services, benefits, taxes, etc.)	46.8
Total persons	Type of household: One-person household	Carrying out some interaction related to obtaining documents	37.8
Total persons	Type of household: One-person household	Documents: Requesting an official document or certificate (birth, residence, etc.)	30.1
Total persons	Type of household: One-person household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	15.7
Total persons	Type of household: One-person household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.8
Total persons	Type of household: One-person household	Average number of types of contact with public authorities	3.2
Total persons	Type of household: Single parent living with at least one child	Total	4,878,666
Total persons	Type of household: Single parent living with at least one child	Use of any public authority website or app	82.4
Total persons	Type of household: Single parent living with at least one child	Downloading or printing an official form	45.6
Total persons	Type of household: Single parent living with at least one child	Making an appointment or booking (for an activity, a medical service...)	57.2
Total persons	Type of household: Single parent living with at least one child	Submitting own tax return online	39.3
Total persons	Type of household: Single parent living with at least one child	Carrying out some interaction related to accessing information	65.0
Total persons	Type of household: Single parent living with at least one child	Information: Accessing stored personal information (pension, employment record...)	56.8
Total persons	Type of household: Single parent living with at least one child	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.7
Total persons	Type of household: Single parent living with at least one child	Information: Accessing information (services, benefits, taxes, etc.)	47.4
Total persons	Type of household: Single parent living with at least one child	Carrying out some interaction related to obtaining documents	50.4
Total persons	Type of household: Single parent living with at least one child	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.3
Total persons	Type of household: Single parent living with at least one child	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.9
Total persons	Type of household: Single parent living with at least one child	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.5
Total persons	Type of household: Single parent living with at least one child	Average number of types of contact with public authorities	3.5
Total persons	Type of household: Couple without children living in the household	Total	5,592,952
Total persons	Type of household: Couple without children living in the household	Use of any public authority website or app	74.8
Total persons	Type of household: Couple without children living in the household	Downloading or printing an official form	38.9
Total persons	Type of household: Couple without children living in the household	Making an appointment or booking (for an activity, a medical service...)	55.0
Total persons	Type of household: Couple without children living in the household	Submitting own tax return online	43.5
Total persons	Type of household: Couple without children living in the household	Carrying out some interaction related to accessing information	58.8
Total persons	Type of household: Couple without children living in the household	Information: Accessing stored personal information (pension, employment record...)	51.2
Total persons	Type of household: Couple without children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.7
Total persons	Type of household: Couple without children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	43.7
Total persons	Type of household: Couple without children living in the household	Carrying out some interaction related to obtaining documents	34.7
Total persons	Type of household: Couple without children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	27.8
Total persons	Type of household: Couple without children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	12.6
Total persons	Type of household: Couple without children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.0
Total persons	Type of household: Couple without children living in the household	Average number of types of contact with public authorities	3.1
Total persons	Type of household: Couple with children living in the household	Total	18,040,764
Total persons	Type of household: Couple with children living in the household	Use of any public authority website or app	82.4
Total persons	Type of household: Couple with children living in the household	Downloading or printing an official form	46.1
Total persons	Type of household: Couple with children living in the household	Making an appointment or booking (for an activity, a medical service...)	58.1
Total persons	Type of household: Couple with children living in the household	Submitting own tax return online	41.9
Total persons	Type of household: Couple with children living in the household	Carrying out some interaction related to accessing information	64.7
Total persons	Type of household: Couple with children living in the household	Information: Accessing stored personal information (pension, employment record...)	55.8
Total persons	Type of household: Couple with children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.6
Total persons	Type of household: Couple with children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	48.7
Total persons	Type of household: Couple with children living in the household	Carrying out some interaction related to obtaining documents	48.6
Total persons	Type of household: Couple with children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.6
Total persons	Type of household: Couple with children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.5
Total persons	Type of household: Couple with children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Total persons	Type of household: Couple with children living in the household	Average number of types of contact with public authorities	3.5
Total persons	Type of household: Other type of household	Total	5,238,670
Total persons	Type of household: Other type of household	Use of any public authority website or app	77.5
Total persons	Type of household: Other type of household	Downloading or printing an official form	39.0
Total persons	Type of household: Other type of household	Making an appointment or booking (for an activity, a medical service...)	53.3
Total persons	Type of household: Other type of household	Submitting own tax return online	36.0
Total persons	Type of household: Other type of household	Carrying out some interaction related to accessing information	60.3
Total persons	Type of household: Other type of household	Information: Accessing stored personal information (pension, employment record...)	51.4
Total persons	Type of household: Other type of household	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.3
Total persons	Type of household: Other type of household	Information: Accessing information (services, benefits, taxes, etc.)	44.2
Total persons	Type of household: Other type of household	Carrying out some interaction related to obtaining documents	44.6
Total persons	Type of household: Other type of household	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.9
Total persons	Type of household: Other type of household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.7
Total persons	Type of household: Other type of household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Total persons	Type of household: Other type of household	Average number of types of contact with public authorities	3.1
Total persons	Living as a couple: Living with spouse	Total	16,878,798
Total persons	Living as a couple: Living with spouse	Use of any public authority website or app	78.7
Total persons	Living as a couple: Living with spouse	Downloading or printing an official form	42.3
Total persons	Living as a couple: Living with spouse	Making an appointment or booking (for an activity, a medical service...)	57.0
Total persons	Living as a couple: Living with spouse	Submitting own tax return online	43.0
Total persons	Living as a couple: Living with spouse	Carrying out some interaction related to accessing information	62.6
Total persons	Living as a couple: Living with spouse	Information: Accessing stored personal information (pension, employment record...)	54.8
Total persons	Living as a couple: Living with spouse	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.1
Total persons	Living as a couple: Living with spouse	Information: Accessing information (services, benefits, taxes, etc.)	46.0
Total persons	Living as a couple: Living with spouse	Carrying out some interaction related to obtaining documents	41.2
Total persons	Living as a couple: Living with spouse	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.5
Total persons	Living as a couple: Living with spouse	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.4
Total persons	Living as a couple: Living with spouse	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Total persons	Living as a couple: Living with spouse	Average number of types of contact with public authorities	3.3
Total persons	Living as a couple: Living with a de facto partner	Total	3,737,828
Total persons	Living as a couple: Living with a de facto partner	Use of any public authority website or app	87.8
Total persons	Living as a couple: Living with a de facto partner	Downloading or printing an official form	52.3
Total persons	Living as a couple: Living with a de facto partner	Making an appointment or booking (for an activity, a medical service...)	66.0
Total persons	Living as a couple: Living with a de facto partner	Submitting own tax return online	55.4
Total persons	Living as a couple: Living with a de facto partner	Carrying out some interaction related to accessing information	72.6
Total persons	Living as a couple: Living with a de facto partner	Information: Accessing stored personal information (pension, employment record...)	64.2
Total persons	Living as a couple: Living with a de facto partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.9
Total persons	Living as a couple: Living with a de facto partner	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Total persons	Living as a couple: Living with a de facto partner	Carrying out some interaction related to obtaining documents	55.2
Total persons	Living as a couple: Living with a de facto partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.7
Total persons	Living as a couple: Living with a de facto partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.4
Total persons	Living as a couple: Living with a de facto partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Total persons	Living as a couple: Living with a de facto partner	Average number of types of contact with public authorities	4.1
Total persons	Living as a couple: Not living with a partner	Total	17,017,861
Total persons	Living as a couple: Not living with a partner	Use of any public authority website or app	79.7
Total persons	Living as a couple: Not living with a partner	Downloading or printing an official form	42.4
Total persons	Living as a couple: Not living with a partner	Making an appointment or booking (for an activity, a medical service...)	53.6
Total persons	Living as a couple: Not living with a partner	Submitting own tax return online	36.1
Total persons	Living as a couple: Not living with a partner	Carrying out some interaction related to accessing information	61.2
Total persons	Living as a couple: Not living with a partner	Information: Accessing stored personal information (pension, employment record...)	51.6
Total persons	Living as a couple: Not living with a partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.5
Total persons	Living as a couple: Not living with a partner	Information: Accessing information (services, benefits, taxes, etc.)	45.4
Total persons	Living as a couple: Not living with a partner	Carrying out some interaction related to obtaining documents	46.7
Total persons	Living as a couple: Not living with a partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.7
Total persons	Living as a couple: Not living with a partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Total persons	Living as a couple: Not living with a partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Total persons	Living as a couple: Not living with a partner	Average number of types of contact with public authorities	3.3
Total persons	Nationality: Spanish	Total	31,530,605
Total persons	Nationality: Spanish	Use of any public authority website or app	80.3
Total persons	Nationality: Spanish	Downloading or printing an official form	43.5
Total persons	Nationality: Spanish	Making an appointment or booking (for an activity, a medical service...)	56.8
Total persons	Nationality: Spanish	Submitting own tax return online	42.4
Total persons	Nationality: Spanish	Carrying out some interaction related to accessing information	63.9
Total persons	Nationality: Spanish	Information: Accessing stored personal information (pension, employment record...)	55.2
Total persons	Nationality: Spanish	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.3
Total persons	Nationality: Spanish	Information: Accessing information (services, benefits, taxes, etc.)	48.1
Total persons	Nationality: Spanish	Carrying out some interaction related to obtaining documents	44.3
Total persons	Nationality: Spanish	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.9
Total persons	Nationality: Spanish	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.7
Total persons	Nationality: Spanish	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Total persons	Nationality: Spanish	Average number of types of contact with public authorities	3.4
Total persons	Nationality: Foreign	Total	6,103,883
Total persons	Nationality: Foreign	Use of any public authority website or app	79.0
Total persons	Nationality: Foreign	Downloading or printing an official form	42.7
Total persons	Nationality: Foreign	Making an appointment or booking (for an activity, a medical service...)	53.9
Total persons	Nationality: Foreign	Submitting own tax return online	34.5
Total persons	Nationality: Foreign	Carrying out some interaction related to accessing information	58.0
Total persons	Nationality: Foreign	Information: Accessing stored personal information (pension, employment record...)	49.5
Total persons	Nationality: Foreign	Information: Accessing public databases or registers (land registry, business registers, etc.)	22.0
Total persons	Nationality: Foreign	Information: Accessing information (services, benefits, taxes, etc.)	41.3
Total persons	Nationality: Foreign	Carrying out some interaction related to obtaining documents	49.3
Total persons	Nationality: Foreign	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.1
Total persons	Nationality: Foreign	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.9
Total persons	Nationality: Foreign	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Total persons	Nationality: Foreign	Average number of types of contact with public authorities	3.2
Total persons	Activity limitation: Severely limited	Total	1,230,147
Total persons	Activity limitation: Severely limited	Use of any public authority website or app	60.6
Total persons	Activity limitation: Severely limited	Downloading or printing an official form	26.3
Total persons	Activity limitation: Severely limited	Making an appointment or booking (for an activity, a medical service...)	44.0
Total persons	Activity limitation: Severely limited	Submitting own tax return online	25.6
Total persons	Activity limitation: Severely limited	Carrying out some interaction related to accessing information	43.9
Total persons	Activity limitation: Severely limited	Information: Accessing stored personal information (pension, employment record...)	38.8
Total persons	Activity limitation: Severely limited	Information: Accessing public databases or registers (land registry, business registers, etc.)	17.8
Total persons	Activity limitation: Severely limited	Information: Accessing information (services, benefits, taxes, etc.)	31.1
Total persons	Activity limitation: Severely limited	Carrying out some interaction related to obtaining documents	33.2
Total persons	Activity limitation: Severely limited	Documents: Requesting an official document or certificate (birth, residence, etc.)	24.4
Total persons	Activity limitation: Severely limited	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.8
Total persons	Activity limitation: Severely limited	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.3
Total persons	Activity limitation: Severely limited	Average number of types of contact with public authorities	2.4
Total persons	Activity limitation: Limited but not severely	Total	5,462,413
Total persons	Activity limitation: Limited but not severely	Use of any public authority website or app	72.3
Total persons	Activity limitation: Limited but not severely	Downloading or printing an official form	34.3
Total persons	Activity limitation: Limited but not severely	Making an appointment or booking (for an activity, a medical service...)	52.1
Total persons	Activity limitation: Limited but not severely	Submitting own tax return online	35.8
Total persons	Activity limitation: Limited but not severely	Carrying out some interaction related to accessing information	55.4
Total persons	Activity limitation: Limited but not severely	Information: Accessing stored personal information (pension, employment record...)	47.9
Total persons	Activity limitation: Limited but not severely	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.5
Total persons	Activity limitation: Limited but not severely	Information: Accessing information (services, benefits, taxes, etc.)	40.1
Total persons	Activity limitation: Limited but not severely	Carrying out some interaction related to obtaining documents	35.5
Total persons	Activity limitation: Limited but not severely	Documents: Requesting an official document or certificate (birth, residence, etc.)	26.1
Total persons	Activity limitation: Limited but not severely	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.7
Total persons	Activity limitation: Limited but not severely	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Total persons	Activity limitation: Limited but not severely	Average number of types of contact with public authorities	2.9
Total persons	Activity limitation: Not limited at all	Total	30,941,928
Total persons	Activity limitation: Not limited at all	Use of any public authority website or app	82.2
Total persons	Activity limitation: Not limited at all	Downloading or printing an official form	45.6
Total persons	Activity limitation: Not limited at all	Making an appointment or booking (for an activity, a medical service...)	57.6
Total persons	Activity limitation: Not limited at all	Submitting own tax return online	42.6
Total persons	Activity limitation: Not limited at all	Carrying out some interaction related to accessing information	65.0
Total persons	Activity limitation: Not limited at all	Information: Accessing stored personal information (pension, employment record...)	56.0
Total persons	Activity limitation: Not limited at all	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.4
Total persons	Activity limitation: Not limited at all	Information: Accessing information (services, benefits, taxes, etc.)	48.8
Total persons	Activity limitation: Not limited at all	Carrying out some interaction related to obtaining documents	47.3
Total persons	Activity limitation: Not limited at all	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.4
Total persons	Activity limitation: Not limited at all	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.9
Total persons	Activity limitation: Not limited at all	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Total persons	Activity limitation: Not limited at all	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Total persons	Total	36,814,969
Internet users in the last 12 months	Total persons	Use of any public authority website or app	81.8
Internet users in the last 12 months	Total persons	Downloading or printing an official form	44.3
Internet users in the last 12 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	57.6
Internet users in the last 12 months	Total persons	Submitting own tax return online	42.0
Internet users in the last 12 months	Total persons	Carrying out some interaction related to accessing information	64.3
Internet users in the last 12 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	55.5
Internet users in the last 12 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.6
Internet users in the last 12 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	48.0
Internet users in the last 12 months	Total persons	Carrying out some interaction related to obtaining documents	46.1
Internet users in the last 12 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Internet users in the last 12 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.6
Internet users in the last 12 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months	Total persons	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Sex: Male	Total	18,304,637
Internet users in the last 12 months	Sex: Male	Use of any public authority website or app	81.8
Internet users in the last 12 months	Sex: Male	Downloading or printing an official form	45.7
Internet users in the last 12 months	Sex: Male	Making an appointment or booking (for an activity, a medical service...)	55.8
Internet users in the last 12 months	Sex: Male	Submitting own tax return online	44.9
Internet users in the last 12 months	Sex: Male	Carrying out some interaction related to accessing information	65.2
Internet users in the last 12 months	Sex: Male	Information: Accessing stored personal information (pension, employment record...)	57.0
Internet users in the last 12 months	Sex: Male	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.4
Internet users in the last 12 months	Sex: Male	Information: Accessing information (services, benefits, taxes, etc.)	49.9
Internet users in the last 12 months	Sex: Male	Carrying out some interaction related to obtaining documents	46.2
Internet users in the last 12 months	Sex: Male	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.8
Internet users in the last 12 months	Sex: Male	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.9
Internet users in the last 12 months	Sex: Male	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 12 months	Sex: Male	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Sex: Female	Total	18,510,332
Internet users in the last 12 months	Sex: Female	Use of any public authority website or app	81.9
Internet users in the last 12 months	Sex: Female	Downloading or printing an official form	43.0
Internet users in the last 12 months	Sex: Female	Making an appointment or booking (for an activity, a medical service...)	59.5
Internet users in the last 12 months	Sex: Female	Submitting own tax return online	39.1
Internet users in the last 12 months	Sex: Female	Carrying out some interaction related to accessing information	63.5
Internet users in the last 12 months	Sex: Female	Information: Accessing stored personal information (pension, employment record...)	54.0
Internet users in the last 12 months	Sex: Female	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.8
Internet users in the last 12 months	Sex: Female	Information: Accessing information (services, benefits, taxes, etc.)	46.2
Internet users in the last 12 months	Sex: Female	Carrying out some interaction related to obtaining documents	46.0
Internet users in the last 12 months	Sex: Female	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.5
Internet users in the last 12 months	Sex: Female	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 12 months	Sex: Female	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 12 months	Sex: Female	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Age: 16 to 24 years	Total	4,978,136
Internet users in the last 12 months	Age: 16 to 24 years	Use of any public authority website or app	75.8
Internet users in the last 12 months	Age: 16 to 24 years	Downloading or printing an official form	35.3
Internet users in the last 12 months	Age: 16 to 24 years	Making an appointment or booking (for an activity, a medical service...)	46.6
Internet users in the last 12 months	Age: 16 to 24 years	Submitting own tax return online	14.4
Internet users in the last 12 months	Age: 16 to 24 years	Carrying out some interaction related to accessing information	51.1
Internet users in the last 12 months	Age: 16 to 24 years	Information: Accessing stored personal information (pension, employment record...)	39.6
Internet users in the last 12 months	Age: 16 to 24 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.3
Internet users in the last 12 months	Age: 16 to 24 years	Information: Accessing information (services, benefits, taxes, etc.)	35.3
Internet users in the last 12 months	Age: 16 to 24 years	Carrying out some interaction related to obtaining documents	50.1
Internet users in the last 12 months	Age: 16 to 24 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.3
Internet users in the last 12 months	Age: 16 to 24 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.4
Internet users in the last 12 months	Age: 16 to 24 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Internet users in the last 12 months	Age: 16 to 24 years	Average number of types of contact with public authorities	2.7
Internet users in the last 12 months	Age: 25 to 34 years	Total	5,679,849
Internet users in the last 12 months	Age: 25 to 34 years	Use of any public authority website or app	92.0
Internet users in the last 12 months	Age: 25 to 34 years	Downloading or printing an official form	54.9
Internet users in the last 12 months	Age: 25 to 34 years	Making an appointment or booking (for an activity, a medical service...)	64.8
Internet users in the last 12 months	Age: 25 to 34 years	Submitting own tax return online	54.8
Internet users in the last 12 months	Age: 25 to 34 years	Carrying out some interaction related to accessing information	76.4
Internet users in the last 12 months	Age: 25 to 34 years	Information: Accessing stored personal information (pension, employment record...)	66.8
Internet users in the last 12 months	Age: 25 to 34 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.8
Internet users in the last 12 months	Age: 25 to 34 years	Information: Accessing information (services, benefits, taxes, etc.)	57.4
Internet users in the last 12 months	Age: 25 to 34 years	Carrying out some interaction related to obtaining documents	59.2
Internet users in the last 12 months	Age: 25 to 34 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.0
Internet users in the last 12 months	Age: 25 to 34 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 12 months	Age: 25 to 34 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Internet users in the last 12 months	Age: 25 to 34 years	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months	Age: 35 to 44 years	Total	6,443,715
Internet users in the last 12 months	Age: 35 to 44 years	Use of any public authority website or app	87.6
Internet users in the last 12 months	Age: 35 to 44 years	Downloading or printing an official form	52.8
Internet users in the last 12 months	Age: 35 to 44 years	Making an appointment or booking (for an activity, a medical service...)	63.1
Internet users in the last 12 months	Age: 35 to 44 years	Submitting own tax return online	54.1
Internet users in the last 12 months	Age: 35 to 44 years	Carrying out some interaction related to accessing information	71.1
Internet users in the last 12 months	Age: 35 to 44 years	Information: Accessing stored personal information (pension, employment record...)	64.2
Internet users in the last 12 months	Age: 35 to 44 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.5
Internet users in the last 12 months	Age: 35 to 44 years	Information: Accessing information (services, benefits, taxes, etc.)	54.7
Internet users in the last 12 months	Age: 35 to 44 years	Carrying out some interaction related to obtaining documents	57.2
Internet users in the last 12 months	Age: 35 to 44 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.2
Internet users in the last 12 months	Age: 35 to 44 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.6
Internet users in the last 12 months	Age: 35 to 44 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.3
Internet users in the last 12 months	Age: 35 to 44 years	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months	Age: 45 to 54 years	Total	7,931,154
Internet users in the last 12 months	Age: 45 to 54 years	Use of any public authority website or app	86.6
Internet users in the last 12 months	Age: 45 to 54 years	Downloading or printing an official form	49.3
Internet users in the last 12 months	Age: 45 to 54 years	Making an appointment or booking (for an activity, a medical service...)	64.3
Internet users in the last 12 months	Age: 45 to 54 years	Submitting own tax return online	48.9
Internet users in the last 12 months	Age: 45 to 54 years	Carrying out some interaction related to accessing information	70.6
Internet users in the last 12 months	Age: 45 to 54 years	Information: Accessing stored personal information (pension, employment record...)	60.7
Internet users in the last 12 months	Age: 45 to 54 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.4
Internet users in the last 12 months	Age: 45 to 54 years	Information: Accessing information (services, benefits, taxes, etc.)	54.6
Internet users in the last 12 months	Age: 45 to 54 years	Carrying out some interaction related to obtaining documents	48.5
Internet users in the last 12 months	Age: 45 to 54 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.3
Internet users in the last 12 months	Age: 45 to 54 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.1
Internet users in the last 12 months	Age: 45 to 54 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 12 months	Age: 45 to 54 years	Average number of types of contact with public authorities	3.8
Internet users in the last 12 months	Age: 55 to 64 years	Total	6,987,021
Internet users in the last 12 months	Age: 55 to 64 years	Use of any public authority website or app	79.4
Internet users in the last 12 months	Age: 55 to 64 years	Downloading or printing an official form	40.5
Internet users in the last 12 months	Age: 55 to 64 years	Making an appointment or booking (for an activity, a medical service...)	55.2
Internet users in the last 12 months	Age: 55 to 64 years	Submitting own tax return online	39.6
Internet users in the last 12 months	Age: 55 to 64 years	Carrying out some interaction related to accessing information	64.7
Internet users in the last 12 months	Age: 55 to 64 years	Information: Accessing stored personal information (pension, employment record...)	56.9
Internet users in the last 12 months	Age: 55 to 64 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.8
Internet users in the last 12 months	Age: 55 to 64 years	Information: Accessing information (services, benefits, taxes, etc.)	46.7
Internet users in the last 12 months	Age: 55 to 64 years	Carrying out some interaction related to obtaining documents	35.4
Internet users in the last 12 months	Age: 55 to 64 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.2
Internet users in the last 12 months	Age: 55 to 64 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.3
Internet users in the last 12 months	Age: 55 to 64 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.6
Internet users in the last 12 months	Age: 55 to 64 years	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months	Age: 65 to 74 years	Total	4,795,094
Internet users in the last 12 months	Age: 65 to 74 years	Use of any public authority website or app	64.1
Internet users in the last 12 months	Age: 65 to 74 years	Downloading or printing an official form	27.2
Internet users in the last 12 months	Age: 65 to 74 years	Making an appointment or booking (for an activity, a medical service...)	45.7
Internet users in the last 12 months	Age: 65 to 74 years	Submitting own tax return online	31.4
Internet users in the last 12 months	Age: 65 to 74 years	Carrying out some interaction related to accessing information	43.9
Internet users in the last 12 months	Age: 65 to 74 years	Information: Accessing stored personal information (pension, employment record...)	36.2
Internet users in the last 12 months	Age: 65 to 74 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	19.4
Internet users in the last 12 months	Age: 65 to 74 years	Information: Accessing information (services, benefits, taxes, etc.)	32.3
Internet users in the last 12 months	Age: 65 to 74 years	Carrying out some interaction related to obtaining documents	23.2
Internet users in the last 12 months	Age: 65 to 74 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	16.0
Internet users in the last 12 months	Age: 65 to 74 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	10.1
Internet users in the last 12 months	Age: 65 to 74 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	4.7
Internet users in the last 12 months	Age: 65 to 74 years	Average number of types of contact with public authorities	2.2
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	15,712,207
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Use of any public authority website or app	85.1
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	48.6
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Making an appointment or booking (for an activity, a medical service...)	61.4
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Submitting own tax return online	47.5
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to accessing information	68.9
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing stored personal information (pension, employment record...)	59.3
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.0
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing information (services, benefits, taxes, etc.)	52.5
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to obtaining documents	49.7
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.4
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.2
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.7
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Average number of types of contact with public authorities	3.8
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	4,055,416
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Use of any public authority website or app	84.1
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Downloading or printing an official form	46.0
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	58.4
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Submitting own tax return online	43.7
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to accessing information	64.7
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	55.8
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.1
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	47.4
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to obtaining documents	47.5
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.5
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.3
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.7
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	6,106,855
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Use of any public authority website or app	81.4
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Downloading or printing an official form	42.2
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	58.1
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Submitting own tax return online	41.0
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to accessing information	62.6
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	53.7
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.2
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	46.2
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to obtaining documents	44.1
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.0
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.7
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	3,707,959
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Use of any public authority website or app	77.5
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Downloading or printing an official form	40.7
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	51.8
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Submitting own tax return online	36.6
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to accessing information	60.1
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	53.3
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.3
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	43.8
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to obtaining documents	43.9
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.9
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.8
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	7,232,532
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Use of any public authority website or app	76.1
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Downloading or printing an official form	37.7
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	51.5
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Submitting own tax return online	32.7
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to accessing information	57.8
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	49.7
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.5
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	42.5
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to obtaining documents	40.2
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	28.8
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.3
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.5
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Average number of types of contact with public authorities	3.0
Internet users in the last 12 months	Household size: Households with 1 member	Total	3,751,004
Internet users in the last 12 months	Household size: Households with 1 member	Use of any public authority website or app	80.2
Internet users in the last 12 months	Household size: Households with 1 member	Downloading or printing an official form	41.9
Internet users in the last 12 months	Household size: Households with 1 member	Making an appointment or booking (for an activity, a medical service...)	55.3
Internet users in the last 12 months	Household size: Households with 1 member	Submitting own tax return online	44.6
Internet users in the last 12 months	Household size: Households with 1 member	Carrying out some interaction related to accessing information	63.6
Internet users in the last 12 months	Household size: Households with 1 member	Information: Accessing stored personal information (pension, employment record...)	54.1
Internet users in the last 12 months	Household size: Households with 1 member	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.9
Internet users in the last 12 months	Household size: Households with 1 member	Information: Accessing information (services, benefits, taxes, etc.)	48.5
Internet users in the last 12 months	Household size: Households with 1 member	Carrying out some interaction related to obtaining documents	39.1
Internet users in the last 12 months	Household size: Households with 1 member	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.2
Internet users in the last 12 months	Household size: Households with 1 member	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.2
Internet users in the last 12 months	Household size: Households with 1 member	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.1
Internet users in the last 12 months	Household size: Households with 1 member	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Household size: Households with 2 members	Total	9,315,307
Internet users in the last 12 months	Household size: Households with 2 members	Use of any public authority website or app	79.2
Internet users in the last 12 months	Household size: Households with 2 members	Downloading or printing an official form	41.0
Internet users in the last 12 months	Household size: Households with 2 members	Making an appointment or booking (for an activity, a medical service...)	57.1
Internet users in the last 12 months	Household size: Households with 2 members	Submitting own tax return online	43.1
Internet users in the last 12 months	Household size: Households with 2 members	Carrying out some interaction related to accessing information	62.1
Internet users in the last 12 months	Household size: Households with 2 members	Information: Accessing stored personal information (pension, employment record...)	53.6
Internet users in the last 12 months	Household size: Households with 2 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.6
Internet users in the last 12 months	Household size: Households with 2 members	Information: Accessing information (services, benefits, taxes, etc.)	45.7
Internet users in the last 12 months	Household size: Households with 2 members	Carrying out some interaction related to obtaining documents	39.2
Internet users in the last 12 months	Household size: Households with 2 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	30.6
Internet users in the last 12 months	Household size: Households with 2 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	17.1
Internet users in the last 12 months	Household size: Households with 2 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Internet users in the last 12 months	Household size: Households with 2 members	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months	Household size: Households with 3 members	Total	10,110,968
Internet users in the last 12 months	Household size: Households with 3 members	Use of any public authority website or app	83.2
Internet users in the last 12 months	Household size: Households with 3 members	Downloading or printing an official form	46.6
Internet users in the last 12 months	Household size: Households with 3 members	Making an appointment or booking (for an activity, a medical service...)	58.6
Internet users in the last 12 months	Household size: Households with 3 members	Submitting own tax return online	44.0
Internet users in the last 12 months	Household size: Households with 3 members	Carrying out some interaction related to accessing information	65.4
Internet users in the last 12 months	Household size: Households with 3 members	Information: Accessing stored personal information (pension, employment record...)	56.3
Internet users in the last 12 months	Household size: Households with 3 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.5
Internet users in the last 12 months	Household size: Households with 3 members	Information: Accessing information (services, benefits, taxes, etc.)	49.0
Internet users in the last 12 months	Household size: Households with 3 members	Carrying out some interaction related to obtaining documents	47.2
Internet users in the last 12 months	Household size: Households with 3 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.8
Internet users in the last 12 months	Household size: Households with 3 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.2
Internet users in the last 12 months	Household size: Households with 3 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.1
Internet users in the last 12 months	Household size: Households with 3 members	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Household size: Households with 4 members	Total	9,634,157
Internet users in the last 12 months	Household size: Households with 4 members	Use of any public authority website or app	82.9
Internet users in the last 12 months	Household size: Households with 4 members	Downloading or printing an official form	46.6
Internet users in the last 12 months	Household size: Households with 4 members	Making an appointment or booking (for an activity, a medical service...)	59.0
Internet users in the last 12 months	Household size: Households with 4 members	Submitting own tax return online	41.2
Internet users in the last 12 months	Household size: Households with 4 members	Carrying out some interaction related to accessing information	66.0
Internet users in the last 12 months	Household size: Households with 4 members	Information: Accessing stored personal information (pension, employment record...)	57.1
Internet users in the last 12 months	Household size: Households with 4 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 12 months	Household size: Households with 4 members	Information: Accessing information (services, benefits, taxes, etc.)	50.0
Internet users in the last 12 months	Household size: Households with 4 members	Carrying out some interaction related to obtaining documents	50.3
Internet users in the last 12 months	Household size: Households with 4 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.6
Internet users in the last 12 months	Household size: Households with 4 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.7
Internet users in the last 12 months	Household size: Households with 4 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Internet users in the last 12 months	Household size: Households with 4 members	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months	Household size: Households with 5 or more members	Total	4,003,532
Internet users in the last 12 months	Household size: Households with 5 or more members	Use of any public authority website or app	83.7
Internet users in the last 12 months	Household size: Households with 5 or more members	Downloading or printing an official form	43.0
Internet users in the last 12 months	Household size: Households with 5 or more members	Making an appointment or booking (for an activity, a medical service...)	55.2
Internet users in the last 12 months	Household size: Households with 5 or more members	Submitting own tax return online	34.0
Internet users in the last 12 months	Household size: Households with 5 or more members	Carrying out some interaction related to accessing information	63.6
Internet users in the last 12 months	Household size: Households with 5 or more members	Information: Accessing stored personal information (pension, employment record...)	55.2
Internet users in the last 12 months	Household size: Households with 5 or more members	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.2
Internet users in the last 12 months	Household size: Households with 5 or more members	Information: Accessing information (services, benefits, taxes, etc.)	45.8
Internet users in the last 12 months	Household size: Households with 5 or more members	Carrying out some interaction related to obtaining documents	56.0
Internet users in the last 12 months	Household size: Households with 5 or more members	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.0
Internet users in the last 12 months	Household size: Households with 5 or more members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	31.7
Internet users in the last 12 months	Household size: Households with 5 or more members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.8
Internet users in the last 12 months	Household size: Households with 5 or more members	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Type of household: One-person household	Total	3,751,004
Internet users in the last 12 months	Type of household: One-person household	Use of any public authority website or app	80.2
Internet users in the last 12 months	Type of household: One-person household	Downloading or printing an official form	41.9
Internet users in the last 12 months	Type of household: One-person household	Making an appointment or booking (for an activity, a medical service...)	55.3
Internet users in the last 12 months	Type of household: One-person household	Submitting own tax return online	44.6
Internet users in the last 12 months	Type of household: One-person household	Carrying out some interaction related to accessing information	63.6
Internet users in the last 12 months	Type of household: One-person household	Information: Accessing stored personal information (pension, employment record...)	54.1
Internet users in the last 12 months	Type of household: One-person household	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.9
Internet users in the last 12 months	Type of household: One-person household	Information: Accessing information (services, benefits, taxes, etc.)	48.5
Internet users in the last 12 months	Type of household: One-person household	Carrying out some interaction related to obtaining documents	39.1
Internet users in the last 12 months	Type of household: One-person household	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.2
Internet users in the last 12 months	Type of household: One-person household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.2
Internet users in the last 12 months	Type of household: One-person household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.1
Internet users in the last 12 months	Type of household: One-person household	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Total	4,773,073
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Use of any public authority website or app	84.2
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Downloading or printing an official form	46.6
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Making an appointment or booking (for an activity, a medical service...)	58.5
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Submitting own tax return online	40.2
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to accessing information	66.5
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing stored personal information (pension, employment record...)	58.0
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.4
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing information (services, benefits, taxes, etc.)	48.4
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to obtaining documents	51.5
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.2
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.5
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.8
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months	Type of household: Couple without children living in the household	Total	5,337,228
Internet users in the last 12 months	Type of household: Couple without children living in the household	Use of any public authority website or app	78.4
Internet users in the last 12 months	Type of household: Couple without children living in the household	Downloading or printing an official form	40.7
Internet users in the last 12 months	Type of household: Couple without children living in the household	Making an appointment or booking (for an activity, a medical service...)	57.7
Internet users in the last 12 months	Type of household: Couple without children living in the household	Submitting own tax return online	45.6
Internet users in the last 12 months	Type of household: Couple without children living in the household	Carrying out some interaction related to accessing information	61.6
Internet users in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing stored personal information (pension, employment record...)	53.7
Internet users in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.0
Internet users in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	45.8
Internet users in the last 12 months	Type of household: Couple without children living in the household	Carrying out some interaction related to obtaining documents	36.3
Internet users in the last 12 months	Type of household: Couple without children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.1
Internet users in the last 12 months	Type of household: Couple without children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	13.2
Internet users in the last 12 months	Type of household: Couple without children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.4
Internet users in the last 12 months	Type of household: Couple without children living in the household	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months	Type of household: Couple with children living in the household	Total	17,906,347
Internet users in the last 12 months	Type of household: Couple with children living in the household	Use of any public authority website or app	83.0
Internet users in the last 12 months	Type of household: Couple with children living in the household	Downloading or printing an official form	46.4
Internet users in the last 12 months	Type of household: Couple with children living in the household	Making an appointment or booking (for an activity, a medical service...)	58.5
Internet users in the last 12 months	Type of household: Couple with children living in the household	Submitting own tax return online	42.2
Internet users in the last 12 months	Type of household: Couple with children living in the household	Carrying out some interaction related to accessing information	65.2
Internet users in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing stored personal information (pension, employment record...)	56.2
Internet users in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.8
Internet users in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	49.1
Internet users in the last 12 months	Type of household: Couple with children living in the household	Carrying out some interaction related to obtaining documents	49.0
Internet users in the last 12 months	Type of household: Couple with children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.9
Internet users in the last 12 months	Type of household: Couple with children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.7
Internet users in the last 12 months	Type of household: Couple with children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 12 months	Type of household: Couple with children living in the household	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months	Type of household: Other type of household	Total	5,047,318
Internet users in the last 12 months	Type of household: Other type of household	Use of any public authority website or app	80.4
Internet users in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	40.5
Internet users in the last 12 months	Type of household: Other type of household	Making an appointment or booking (for an activity, a medical service...)	55.3
Internet users in the last 12 months	Type of household: Other type of household	Submitting own tax return online	37.4
Internet users in the last 12 months	Type of household: Other type of household	Carrying out some interaction related to accessing information	62.6
Internet users in the last 12 months	Type of household: Other type of household	Information: Accessing stored personal information (pension, employment record...)	53.4
Internet users in the last 12 months	Type of household: Other type of household	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.2
Internet users in the last 12 months	Type of household: Other type of household	Information: Accessing information (services, benefits, taxes, etc.)	45.9
Internet users in the last 12 months	Type of household: Other type of household	Carrying out some interaction related to obtaining documents	46.2
Internet users in the last 12 months	Type of household: Other type of household	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.3
Internet users in the last 12 months	Type of household: Other type of household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.5
Internet users in the last 12 months	Type of household: Other type of household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 12 months	Type of household: Other type of household	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Living as a couple: Living with spouse	Total	16,426,762
Internet users in the last 12 months	Living as a couple: Living with spouse	Use of any public authority website or app	80.8
Internet users in the last 12 months	Living as a couple: Living with spouse	Downloading or printing an official form	43.5
Internet users in the last 12 months	Living as a couple: Living with spouse	Making an appointment or booking (for an activity, a medical service...)	58.6
Internet users in the last 12 months	Living as a couple: Living with spouse	Submitting own tax return online	44.1
Internet users in the last 12 months	Living as a couple: Living with spouse	Carrying out some interaction related to accessing information	64.3
Internet users in the last 12 months	Living as a couple: Living with spouse	Information: Accessing stored personal information (pension, employment record...)	56.3
Internet users in the last 12 months	Living as a couple: Living with spouse	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.9
Internet users in the last 12 months	Living as a couple: Living with spouse	Information: Accessing information (services, benefits, taxes, etc.)	47.3
Internet users in the last 12 months	Living as a couple: Living with spouse	Carrying out some interaction related to obtaining documents	42.4
Internet users in the last 12 months	Living as a couple: Living with spouse	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.3
Internet users in the last 12 months	Living as a couple: Living with spouse	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Internet users in the last 12 months	Living as a couple: Living with spouse	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Internet users in the last 12 months	Living as a couple: Living with spouse	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Total	3,717,312
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Use of any public authority website or app	88.3
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Downloading or printing an official form	52.6
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Making an appointment or booking (for an activity, a medical service...)	66.3
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Submitting own tax return online	55.7
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to accessing information	73.0
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing stored personal information (pension, employment record...)	64.5
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.1
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing information (services, benefits, taxes, etc.)	59.0
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to obtaining documents	55.5
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.0
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.6
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months	Living as a couple: Not living with a partner	Total	16,670,895
Internet users in the last 12 months	Living as a couple: Not living with a partner	Use of any public authority website or app	81.4
Internet users in the last 12 months	Living as a couple: Not living with a partner	Downloading or printing an official form	43.3
Internet users in the last 12 months	Living as a couple: Not living with a partner	Making an appointment or booking (for an activity, a medical service...)	54.7
Internet users in the last 12 months	Living as a couple: Not living with a partner	Submitting own tax return online	36.8
Internet users in the last 12 months	Living as a couple: Not living with a partner	Carrying out some interaction related to accessing information	62.5
Internet users in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing stored personal information (pension, employment record...)	52.7
Internet users in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.1
Internet users in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing information (services, benefits, taxes, etc.)	46.3
Internet users in the last 12 months	Living as a couple: Not living with a partner	Carrying out some interaction related to obtaining documents	47.7
Internet users in the last 12 months	Living as a couple: Not living with a partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.5
Internet users in the last 12 months	Living as a couple: Not living with a partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.5
Internet users in the last 12 months	Living as a couple: Not living with a partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.0
Internet users in the last 12 months	Living as a couple: Not living with a partner	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Nationality: Spanish	Total	30,737,492
Internet users in the last 12 months	Nationality: Spanish	Use of any public authority website or app	82.3
Internet users in the last 12 months	Nationality: Spanish	Downloading or printing an official form	44.6
Internet users in the last 12 months	Nationality: Spanish	Making an appointment or booking (for an activity, a medical service...)	58.3
Internet users in the last 12 months	Nationality: Spanish	Submitting own tax return online	43.4
Internet users in the last 12 months	Nationality: Spanish	Carrying out some interaction related to accessing information	65.5
Internet users in the last 12 months	Nationality: Spanish	Information: Accessing stored personal information (pension, employment record...)	56.6
Internet users in the last 12 months	Nationality: Spanish	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 12 months	Nationality: Spanish	Information: Accessing information (services, benefits, taxes, etc.)	49.3
Internet users in the last 12 months	Nationality: Spanish	Carrying out some interaction related to obtaining documents	45.4
Internet users in the last 12 months	Nationality: Spanish	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.7
Internet users in the last 12 months	Nationality: Spanish	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.3
Internet users in the last 12 months	Nationality: Spanish	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months	Nationality: Spanish	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Nationality: Foreign	Total	6,077,477
Internet users in the last 12 months	Nationality: Foreign	Use of any public authority website or app	79.3
Internet users in the last 12 months	Nationality: Foreign	Downloading or printing an official form	42.9
Internet users in the last 12 months	Nationality: Foreign	Making an appointment or booking (for an activity, a medical service...)	54.1
Internet users in the last 12 months	Nationality: Foreign	Submitting own tax return online	34.7
Internet users in the last 12 months	Nationality: Foreign	Carrying out some interaction related to accessing information	58.2
Internet users in the last 12 months	Nationality: Foreign	Information: Accessing stored personal information (pension, employment record...)	49.7
Internet users in the last 12 months	Nationality: Foreign	Information: Accessing public databases or registers (land registry, business registers, etc.)	22.1
Internet users in the last 12 months	Nationality: Foreign	Information: Accessing information (services, benefits, taxes, etc.)	41.5
Internet users in the last 12 months	Nationality: Foreign	Carrying out some interaction related to obtaining documents	49.5
Internet users in the last 12 months	Nationality: Foreign	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.3
Internet users in the last 12 months	Nationality: Foreign	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.0
Internet users in the last 12 months	Nationality: Foreign	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months	Nationality: Foreign	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months	Activity limitation: Severely limited	Total	1,069,059
Internet users in the last 12 months	Activity limitation: Severely limited	Use of any public authority website or app	69.8
Internet users in the last 12 months	Activity limitation: Severely limited	Downloading or printing an official form	30.3
Internet users in the last 12 months	Activity limitation: Severely limited	Making an appointment or booking (for an activity, a medical service...)	50.6
Internet users in the last 12 months	Activity limitation: Severely limited	Submitting own tax return online	29.5
Internet users in the last 12 months	Activity limitation: Severely limited	Carrying out some interaction related to accessing information	50.6
Internet users in the last 12 months	Activity limitation: Severely limited	Information: Accessing stored personal information (pension, employment record...)	44.7
Internet users in the last 12 months	Activity limitation: Severely limited	Information: Accessing public databases or registers (land registry, business registers, etc.)	20.5
Internet users in the last 12 months	Activity limitation: Severely limited	Information: Accessing information (services, benefits, taxes, etc.)	35.8
Internet users in the last 12 months	Activity limitation: Severely limited	Carrying out some interaction related to obtaining documents	38.2
Internet users in the last 12 months	Activity limitation: Severely limited	Documents: Requesting an official document or certificate (birth, residence, etc.)	28.0
Internet users in the last 12 months	Activity limitation: Severely limited	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.8
Internet users in the last 12 months	Activity limitation: Severely limited	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months	Activity limitation: Severely limited	Average number of types of contact with public authorities	2.7
Internet users in the last 12 months	Activity limitation: Limited but not severely	Total	5,191,573
Internet users in the last 12 months	Activity limitation: Limited but not severely	Use of any public authority website or app	76.0
Internet users in the last 12 months	Activity limitation: Limited but not severely	Downloading or printing an official form	36.1
Internet users in the last 12 months	Activity limitation: Limited but not severely	Making an appointment or booking (for an activity, a medical service...)	54.9
Internet users in the last 12 months	Activity limitation: Limited but not severely	Submitting own tax return online	37.7
Internet users in the last 12 months	Activity limitation: Limited but not severely	Carrying out some interaction related to accessing information	58.3
Internet users in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing stored personal information (pension, employment record...)	50.4
Internet users in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.7
Internet users in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing information (services, benefits, taxes, etc.)	42.2
Internet users in the last 12 months	Activity limitation: Limited but not severely	Carrying out some interaction related to obtaining documents	37.4
Internet users in the last 12 months	Activity limitation: Limited but not severely	Documents: Requesting an official document or certificate (birth, residence, etc.)	27.5
Internet users in the last 12 months	Activity limitation: Limited but not severely	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.7
Internet users in the last 12 months	Activity limitation: Limited but not severely	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months	Activity limitation: Limited but not severely	Average number of types of contact with public authorities	3.0
Internet users in the last 12 months	Activity limitation: Not limited at all	Total	30,554,337
Internet users in the last 12 months	Activity limitation: Not limited at all	Use of any public authority website or app	83.3
Internet users in the last 12 months	Activity limitation: Not limited at all	Downloading or printing an official form	46.2
Internet users in the last 12 months	Activity limitation: Not limited at all	Making an appointment or booking (for an activity, a medical service...)	58.3
Internet users in the last 12 months	Activity limitation: Not limited at all	Submitting own tax return online	43.2
Internet users in the last 12 months	Activity limitation: Not limited at all	Carrying out some interaction related to accessing information	65.9
Internet users in the last 12 months	Activity limitation: Not limited at all	Information: Accessing stored personal information (pension, employment record...)	56.7
Internet users in the last 12 months	Activity limitation: Not limited at all	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.7
Internet users in the last 12 months	Activity limitation: Not limited at all	Information: Accessing information (services, benefits, taxes, etc.)	49.4
Internet users in the last 12 months	Activity limitation: Not limited at all	Carrying out some interaction related to obtaining documents	47.9
Internet users in the last 12 months	Activity limitation: Not limited at all	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.9
Internet users in the last 12 months	Activity limitation: Not limited at all	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.2
Internet users in the last 12 months	Activity limitation: Not limited at all	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.7
Internet users in the last 12 months	Activity limitation: Not limited at all	Average number of types of contact with public authorities	3.6
Internet users in the last 3 months	Total persons	Total	36,718,725
Internet users in the last 3 months	Total persons	Use of any public authority website or app	82.0
Internet users in the last 3 months	Total persons	Downloading or printing an official form	44.4
Internet users in the last 3 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	57.8
Internet users in the last 3 months	Total persons	Submitting own tax return online	42.1
Internet users in the last 3 months	Total persons	Carrying out some interaction related to accessing information	64.5
Internet users in the last 3 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	55.6
Internet users in the last 3 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.7
Internet users in the last 3 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	48.1
Internet users in the last 3 months	Total persons	Carrying out some interaction related to obtaining documents	46.2
Internet users in the last 3 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Internet users in the last 3 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.6
Internet users in the last 3 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months	Total persons	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Sex: Male	Total	18,249,159
Internet users in the last 3 months	Sex: Male	Use of any public authority website or app	82.0
Internet users in the last 3 months	Sex: Male	Downloading or printing an official form	45.8
Internet users in the last 3 months	Sex: Male	Making an appointment or booking (for an activity, a medical service...)	55.9
Internet users in the last 3 months	Sex: Male	Submitting own tax return online	45.0
Internet users in the last 3 months	Sex: Male	Carrying out some interaction related to accessing information	65.3
Internet users in the last 3 months	Sex: Male	Information: Accessing stored personal information (pension, employment record...)	57.2
Internet users in the last 3 months	Sex: Male	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.5
Internet users in the last 3 months	Sex: Male	Information: Accessing information (services, benefits, taxes, etc.)	50.0
Internet users in the last 3 months	Sex: Male	Carrying out some interaction related to obtaining documents	46.3
Internet users in the last 3 months	Sex: Male	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.9
Internet users in the last 3 months	Sex: Male	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.9
Internet users in the last 3 months	Sex: Male	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 3 months	Sex: Male	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Sex: Female	Total	18,469,567
Internet users in the last 3 months	Sex: Female	Use of any public authority website or app	82.0
Internet users in the last 3 months	Sex: Female	Downloading or printing an official form	43.1
Internet users in the last 3 months	Sex: Female	Making an appointment or booking (for an activity, a medical service...)	59.6
Internet users in the last 3 months	Sex: Female	Submitting own tax return online	39.2
Internet users in the last 3 months	Sex: Female	Carrying out some interaction related to accessing information	63.7
Internet users in the last 3 months	Sex: Female	Information: Accessing stored personal information (pension, employment record...)	54.1
Internet users in the last 3 months	Sex: Female	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.9
Internet users in the last 3 months	Sex: Female	Information: Accessing information (services, benefits, taxes, etc.)	46.3
Internet users in the last 3 months	Sex: Female	Carrying out some interaction related to obtaining documents	46.1
Internet users in the last 3 months	Sex: Female	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.6
Internet users in the last 3 months	Sex: Female	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months	Sex: Female	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 3 months	Sex: Female	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Age: 16 to 24 years	Total	4,978,136
Internet users in the last 3 months	Age: 16 to 24 years	Use of any public authority website or app	75.8
Internet users in the last 3 months	Age: 16 to 24 years	Downloading or printing an official form	35.3
Internet users in the last 3 months	Age: 16 to 24 years	Making an appointment or booking (for an activity, a medical service...)	46.6
Internet users in the last 3 months	Age: 16 to 24 years	Submitting own tax return online	14.4
Internet users in the last 3 months	Age: 16 to 24 years	Carrying out some interaction related to accessing information	51.1
Internet users in the last 3 months	Age: 16 to 24 years	Information: Accessing stored personal information (pension, employment record...)	39.6
Internet users in the last 3 months	Age: 16 to 24 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.3
Internet users in the last 3 months	Age: 16 to 24 years	Information: Accessing information (services, benefits, taxes, etc.)	35.3
Internet users in the last 3 months	Age: 16 to 24 years	Carrying out some interaction related to obtaining documents	50.1
Internet users in the last 3 months	Age: 16 to 24 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.3
Internet users in the last 3 months	Age: 16 to 24 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.4
Internet users in the last 3 months	Age: 16 to 24 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Internet users in the last 3 months	Age: 16 to 24 years	Average number of types of contact with public authorities	2.7
Internet users in the last 3 months	Age: 25 to 34 years	Total	5,676,636
Internet users in the last 3 months	Age: 25 to 34 years	Use of any public authority website or app	92.0
Internet users in the last 3 months	Age: 25 to 34 years	Downloading or printing an official form	54.9
Internet users in the last 3 months	Age: 25 to 34 years	Making an appointment or booking (for an activity, a medical service...)	64.8
Internet users in the last 3 months	Age: 25 to 34 years	Submitting own tax return online	54.9
Internet users in the last 3 months	Age: 25 to 34 years	Carrying out some interaction related to accessing information	76.4
Internet users in the last 3 months	Age: 25 to 34 years	Information: Accessing stored personal information (pension, employment record...)	66.8
Internet users in the last 3 months	Age: 25 to 34 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.8
Internet users in the last 3 months	Age: 25 to 34 years	Information: Accessing information (services, benefits, taxes, etc.)	57.4
Internet users in the last 3 months	Age: 25 to 34 years	Carrying out some interaction related to obtaining documents	59.2
Internet users in the last 3 months	Age: 25 to 34 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.0
Internet users in the last 3 months	Age: 25 to 34 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.8
Internet users in the last 3 months	Age: 25 to 34 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Internet users in the last 3 months	Age: 25 to 34 years	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months	Age: 35 to 44 years	Total	6,429,948
Internet users in the last 3 months	Age: 35 to 44 years	Use of any public authority website or app	87.8
Internet users in the last 3 months	Age: 35 to 44 years	Downloading or printing an official form	53.0
Internet users in the last 3 months	Age: 35 to 44 years	Making an appointment or booking (for an activity, a medical service...)	63.2
Internet users in the last 3 months	Age: 35 to 44 years	Submitting own tax return online	54.2
Internet users in the last 3 months	Age: 35 to 44 years	Carrying out some interaction related to accessing information	71.2
Internet users in the last 3 months	Age: 35 to 44 years	Information: Accessing stored personal information (pension, employment record...)	64.3
Internet users in the last 3 months	Age: 35 to 44 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.6
Internet users in the last 3 months	Age: 35 to 44 years	Information: Accessing information (services, benefits, taxes, etc.)	54.8
Internet users in the last 3 months	Age: 35 to 44 years	Carrying out some interaction related to obtaining documents	57.3
Internet users in the last 3 months	Age: 35 to 44 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.3
Internet users in the last 3 months	Age: 35 to 44 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.7
Internet users in the last 3 months	Age: 35 to 44 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.3
Internet users in the last 3 months	Age: 35 to 44 years	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months	Age: 45 to 54 years	Total	7,901,579
Internet users in the last 3 months	Age: 45 to 54 years	Use of any public authority website or app	86.9
Internet users in the last 3 months	Age: 45 to 54 years	Downloading or printing an official form	49.5
Internet users in the last 3 months	Age: 45 to 54 years	Making an appointment or booking (for an activity, a medical service...)	64.5
Internet users in the last 3 months	Age: 45 to 54 years	Submitting own tax return online	49.0
Internet users in the last 3 months	Age: 45 to 54 years	Carrying out some interaction related to accessing information	70.9
Internet users in the last 3 months	Age: 45 to 54 years	Information: Accessing stored personal information (pension, employment record...)	60.9
Internet users in the last 3 months	Age: 45 to 54 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.5
Internet users in the last 3 months	Age: 45 to 54 years	Information: Accessing information (services, benefits, taxes, etc.)	54.8
Internet users in the last 3 months	Age: 45 to 54 years	Carrying out some interaction related to obtaining documents	48.6
Internet users in the last 3 months	Age: 45 to 54 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.4
Internet users in the last 3 months	Age: 45 to 54 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.2
Internet users in the last 3 months	Age: 45 to 54 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 3 months	Age: 45 to 54 years	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months	Age: 55 to 64 years	Total	6,959,194
Internet users in the last 3 months	Age: 55 to 64 years	Use of any public authority website or app	79.6
Internet users in the last 3 months	Age: 55 to 64 years	Downloading or printing an official form	40.5
Internet users in the last 3 months	Age: 55 to 64 years	Making an appointment or booking (for an activity, a medical service...)	55.4
Internet users in the last 3 months	Age: 55 to 64 years	Submitting own tax return online	39.6
Internet users in the last 3 months	Age: 55 to 64 years	Carrying out some interaction related to accessing information	64.8
Internet users in the last 3 months	Age: 55 to 64 years	Information: Accessing stored personal information (pension, employment record...)	57.0
Internet users in the last 3 months	Age: 55 to 64 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.9
Internet users in the last 3 months	Age: 55 to 64 years	Information: Accessing information (services, benefits, taxes, etc.)	46.8
Internet users in the last 3 months	Age: 55 to 64 years	Carrying out some interaction related to obtaining documents	35.5
Internet users in the last 3 months	Age: 55 to 64 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.3
Internet users in the last 3 months	Age: 55 to 64 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.3
Internet users in the last 3 months	Age: 55 to 64 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.7
Internet users in the last 3 months	Age: 55 to 64 years	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months	Age: 65 to 74 years	Total	4,773,233
Internet users in the last 3 months	Age: 65 to 74 years	Use of any public authority website or app	64.3
Internet users in the last 3 months	Age: 65 to 74 years	Downloading or printing an official form	27.3
Internet users in the last 3 months	Age: 65 to 74 years	Making an appointment or booking (for an activity, a medical service...)	45.9
Internet users in the last 3 months	Age: 65 to 74 years	Submitting own tax return online	31.5
Internet users in the last 3 months	Age: 65 to 74 years	Carrying out some interaction related to accessing information	44.0
Internet users in the last 3 months	Age: 65 to 74 years	Information: Accessing stored personal information (pension, employment record...)	36.4
Internet users in the last 3 months	Age: 65 to 74 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	19.5
Internet users in the last 3 months	Age: 65 to 74 years	Information: Accessing information (services, benefits, taxes, etc.)	32.4
Internet users in the last 3 months	Age: 65 to 74 years	Carrying out some interaction related to obtaining documents	23.2
Internet users in the last 3 months	Age: 65 to 74 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	16.1
Internet users in the last 3 months	Age: 65 to 74 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	10.2
Internet users in the last 3 months	Age: 65 to 74 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	4.7
Internet users in the last 3 months	Age: 65 to 74 years	Average number of types of contact with public authorities	2.2
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	15,674,390
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Use of any public authority website or app	85.2
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	48.7
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Making an appointment or booking (for an activity, a medical service...)	61.6
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Submitting own tax return online	47.6
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to accessing information	69.0
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing stored personal information (pension, employment record...)	59.4
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.0
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing information (services, benefits, taxes, etc.)	52.6
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to obtaining documents	49.8
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.5
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.2
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.8
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Average number of types of contact with public authorities	3.8
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	4,041,136
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Use of any public authority website or app	84.4
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Downloading or printing an official form	46.2
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	58.6
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Submitting own tax return online	43.8
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to accessing information	64.9
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	56.0
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.2
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	47.5
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to obtaining documents	47.6
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.6
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.4
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	6,101,812
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Use of any public authority website or app	81.4
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Downloading or printing an official form	42.2
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	58.1
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Submitting own tax return online	41.0
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to accessing information	62.7
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	53.7
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.2
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	46.2
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to obtaining documents	44.1
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.1
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.7
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	3,696,556
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Use of any public authority website or app	77.7
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Downloading or printing an official form	40.8
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	51.9
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Submitting own tax return online	36.7
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to accessing information	60.3
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	53.5
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.4
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	43.9
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to obtaining documents	44.0
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.0
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.8
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	7,204,830
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Use of any public authority website or app	76.3
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Downloading or printing an official form	37.9
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	51.7
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Submitting own tax return online	32.8
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to accessing information	57.9
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	49.9
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.5
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	42.6
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to obtaining documents	40.3
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	28.9
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.4
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.5
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Average number of types of contact with public authorities	3.0
Internet users in the last 3 months	Household size: Households with 1 member	Total	3,727,875
Internet users in the last 3 months	Household size: Households with 1 member	Use of any public authority website or app	80.6
Internet users in the last 3 months	Household size: Households with 1 member	Downloading or printing an official form	42.1
Internet users in the last 3 months	Household size: Households with 1 member	Making an appointment or booking (for an activity, a medical service...)	55.6
Internet users in the last 3 months	Household size: Households with 1 member	Submitting own tax return online	44.8
Internet users in the last 3 months	Household size: Households with 1 member	Carrying out some interaction related to accessing information	63.9
Internet users in the last 3 months	Household size: Households with 1 member	Information: Accessing stored personal information (pension, employment record...)	54.4
Internet users in the last 3 months	Household size: Households with 1 member	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 3 months	Household size: Households with 1 member	Information: Accessing information (services, benefits, taxes, etc.)	48.8
Internet users in the last 3 months	Household size: Households with 1 member	Carrying out some interaction related to obtaining documents	39.3
Internet users in the last 3 months	Household size: Households with 1 member	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.4
Internet users in the last 3 months	Household size: Households with 1 member	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.3
Internet users in the last 3 months	Household size: Households with 1 member	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.2
Internet users in the last 3 months	Household size: Households with 1 member	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Household size: Households with 2 members	Total	9,285,037
Internet users in the last 3 months	Household size: Households with 2 members	Use of any public authority website or app	79.3
Internet users in the last 3 months	Household size: Households with 2 members	Downloading or printing an official form	41.1
Internet users in the last 3 months	Household size: Households with 2 members	Making an appointment or booking (for an activity, a medical service...)	57.2
Internet users in the last 3 months	Household size: Households with 2 members	Submitting own tax return online	43.2
Internet users in the last 3 months	Household size: Households with 2 members	Carrying out some interaction related to accessing information	62.2
Internet users in the last 3 months	Household size: Households with 2 members	Information: Accessing stored personal information (pension, employment record...)	53.7
Internet users in the last 3 months	Household size: Households with 2 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.6
Internet users in the last 3 months	Household size: Households with 2 members	Information: Accessing information (services, benefits, taxes, etc.)	45.9
Internet users in the last 3 months	Household size: Households with 2 members	Carrying out some interaction related to obtaining documents	39.2
Internet users in the last 3 months	Household size: Households with 2 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	30.7
Internet users in the last 3 months	Household size: Households with 2 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	17.1
Internet users in the last 3 months	Household size: Households with 2 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Internet users in the last 3 months	Household size: Households with 2 members	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months	Household size: Households with 3 members	Total	10,087,023
Internet users in the last 3 months	Household size: Households with 3 members	Use of any public authority website or app	83.3
Internet users in the last 3 months	Household size: Households with 3 members	Downloading or printing an official form	46.7
Internet users in the last 3 months	Household size: Households with 3 members	Making an appointment or booking (for an activity, a medical service...)	58.7
Internet users in the last 3 months	Household size: Households with 3 members	Submitting own tax return online	44.1
Internet users in the last 3 months	Household size: Households with 3 members	Carrying out some interaction related to accessing information	65.5
Internet users in the last 3 months	Household size: Households with 3 members	Information: Accessing stored personal information (pension, employment record...)	56.4
Internet users in the last 3 months	Household size: Households with 3 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.5
Internet users in the last 3 months	Household size: Households with 3 members	Information: Accessing information (services, benefits, taxes, etc.)	49.1
Internet users in the last 3 months	Household size: Households with 3 members	Carrying out some interaction related to obtaining documents	47.3
Internet users in the last 3 months	Household size: Households with 3 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.9
Internet users in the last 3 months	Household size: Households with 3 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.2
Internet users in the last 3 months	Household size: Households with 3 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Internet users in the last 3 months	Household size: Households with 3 members	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Household size: Households with 4 members	Total	9,632,198
Internet users in the last 3 months	Household size: Households with 4 members	Use of any public authority website or app	82.9
Internet users in the last 3 months	Household size: Households with 4 members	Downloading or printing an official form	46.7
Internet users in the last 3 months	Household size: Households with 4 members	Making an appointment or booking (for an activity, a medical service...)	59.0
Internet users in the last 3 months	Household size: Households with 4 members	Submitting own tax return online	41.2
Internet users in the last 3 months	Household size: Households with 4 members	Carrying out some interaction related to accessing information	66.0
Internet users in the last 3 months	Household size: Households with 4 members	Information: Accessing stored personal information (pension, employment record...)	57.1
Internet users in the last 3 months	Household size: Households with 4 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 3 months	Household size: Households with 4 members	Information: Accessing information (services, benefits, taxes, etc.)	50.0
Internet users in the last 3 months	Household size: Households with 4 members	Carrying out some interaction related to obtaining documents	50.3
Internet users in the last 3 months	Household size: Households with 4 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.6
Internet users in the last 3 months	Household size: Households with 4 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.7
Internet users in the last 3 months	Household size: Households with 4 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Internet users in the last 3 months	Household size: Households with 4 members	Average number of types of contact with public authorities	3.6
Internet users in the last 3 months	Household size: Households with 5 or more members	Total	3,986,592
Internet users in the last 3 months	Household size: Households with 5 or more members	Use of any public authority website or app	84.0
Internet users in the last 3 months	Household size: Households with 5 or more members	Downloading or printing an official form	43.2
Internet users in the last 3 months	Household size: Households with 5 or more members	Making an appointment or booking (for an activity, a medical service...)	55.5
Internet users in the last 3 months	Household size: Households with 5 or more members	Submitting own tax return online	34.2
Internet users in the last 3 months	Household size: Households with 5 or more members	Carrying out some interaction related to accessing information	63.9
Internet users in the last 3 months	Household size: Households with 5 or more members	Information: Accessing stored personal information (pension, employment record...)	55.4
Internet users in the last 3 months	Household size: Households with 5 or more members	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.3
Internet users in the last 3 months	Household size: Households with 5 or more members	Information: Accessing information (services, benefits, taxes, etc.)	46.0
Internet users in the last 3 months	Household size: Households with 5 or more members	Carrying out some interaction related to obtaining documents	56.2
Internet users in the last 3 months	Household size: Households with 5 or more members	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.2
Internet users in the last 3 months	Household size: Households with 5 or more members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	31.8
Internet users in the last 3 months	Household size: Households with 5 or more members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Internet users in the last 3 months	Household size: Households with 5 or more members	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Type of household: One-person household	Total	3,727,875
Internet users in the last 3 months	Type of household: One-person household	Use of any public authority website or app	80.6
Internet users in the last 3 months	Type of household: One-person household	Downloading or printing an official form	42.1
Internet users in the last 3 months	Type of household: One-person household	Making an appointment or booking (for an activity, a medical service...)	55.6
Internet users in the last 3 months	Type of household: One-person household	Submitting own tax return online	44.8
Internet users in the last 3 months	Type of household: One-person household	Carrying out some interaction related to accessing information	63.9
Internet users in the last 3 months	Type of household: One-person household	Information: Accessing stored personal information (pension, employment record...)	54.4
Internet users in the last 3 months	Type of household: One-person household	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 3 months	Type of household: One-person household	Information: Accessing information (services, benefits, taxes, etc.)	48.8
Internet users in the last 3 months	Type of household: One-person household	Carrying out some interaction related to obtaining documents	39.3
Internet users in the last 3 months	Type of household: One-person household	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.4
Internet users in the last 3 months	Type of household: One-person household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.3
Internet users in the last 3 months	Type of household: One-person household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.2
Internet users in the last 3 months	Type of household: One-person household	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Total	4,762,150
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Use of any public authority website or app	84.3
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Downloading or printing an official form	46.7
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Making an appointment or booking (for an activity, a medical service...)	58.5
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Submitting own tax return online	40.3
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to accessing information	66.6
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Information: Accessing stored personal information (pension, employment record...)	58.2
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.4
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Information: Accessing information (services, benefits, taxes, etc.)	48.6
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to obtaining documents	51.6
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.2
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.5
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.8
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Average number of types of contact with public authorities	3.6
Internet users in the last 3 months	Type of household: Couple without children living in the household	Total	5,321,580
Internet users in the last 3 months	Type of household: Couple without children living in the household	Use of any public authority website or app	78.6
Internet users in the last 3 months	Type of household: Couple without children living in the household	Downloading or printing an official form	40.8
Internet users in the last 3 months	Type of household: Couple without children living in the household	Making an appointment or booking (for an activity, a medical service...)	57.8
Internet users in the last 3 months	Type of household: Couple without children living in the household	Submitting own tax return online	45.7
Internet users in the last 3 months	Type of household: Couple without children living in the household	Carrying out some interaction related to accessing information	61.8
Internet users in the last 3 months	Type of household: Couple without children living in the household	Information: Accessing stored personal information (pension, employment record...)	53.8
Internet users in the last 3 months	Type of household: Couple without children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.1
Internet users in the last 3 months	Type of household: Couple without children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	45.9
Internet users in the last 3 months	Type of household: Couple without children living in the household	Carrying out some interaction related to obtaining documents	36.4
Internet users in the last 3 months	Type of household: Couple without children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.2
Internet users in the last 3 months	Type of household: Couple without children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	13.2
Internet users in the last 3 months	Type of household: Couple without children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.4
Internet users in the last 3 months	Type of household: Couple without children living in the household	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months	Type of household: Couple with children living in the household	Total	17,878,972
Internet users in the last 3 months	Type of household: Couple with children living in the household	Use of any public authority website or app	83.1
Internet users in the last 3 months	Type of household: Couple with children living in the household	Downloading or printing an official form	46.4
Internet users in the last 3 months	Type of household: Couple with children living in the household	Making an appointment or booking (for an activity, a medical service...)	58.6
Internet users in the last 3 months	Type of household: Couple with children living in the household	Submitting own tax return online	42.2
Internet users in the last 3 months	Type of household: Couple with children living in the household	Carrying out some interaction related to accessing information	65.3
Internet users in the last 3 months	Type of household: Couple with children living in the household	Information: Accessing stored personal information (pension, employment record...)	56.3
Internet users in the last 3 months	Type of household: Couple with children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.9
Internet users in the last 3 months	Type of household: Couple with children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	49.2
Internet users in the last 3 months	Type of household: Couple with children living in the household	Carrying out some interaction related to obtaining documents	49.1
Internet users in the last 3 months	Type of household: Couple with children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.9
Internet users in the last 3 months	Type of household: Couple with children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.8
Internet users in the last 3 months	Type of household: Couple with children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 3 months	Type of household: Couple with children living in the household	Average number of types of contact with public authorities	3.6
Internet users in the last 3 months	Type of household: Other type of household	Total	5,028,148
Internet users in the last 3 months	Type of household: Other type of household	Use of any public authority website or app	80.6
Internet users in the last 3 months	Type of household: Other type of household	Downloading or printing an official form	40.6
Internet users in the last 3 months	Type of household: Other type of household	Making an appointment or booking (for an activity, a medical service...)	55.5
Internet users in the last 3 months	Type of household: Other type of household	Submitting own tax return online	37.5
Internet users in the last 3 months	Type of household: Other type of household	Carrying out some interaction related to accessing information	62.8
Internet users in the last 3 months	Type of household: Other type of household	Information: Accessing stored personal information (pension, employment record...)	53.5
Internet users in the last 3 months	Type of household: Other type of household	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.3
Internet users in the last 3 months	Type of household: Other type of household	Information: Accessing information (services, benefits, taxes, etc.)	46.0
Internet users in the last 3 months	Type of household: Other type of household	Carrying out some interaction related to obtaining documents	46.4
Internet users in the last 3 months	Type of household: Other type of household	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.5
Internet users in the last 3 months	Type of household: Other type of household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.6
Internet users in the last 3 months	Type of household: Other type of household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 3 months	Type of household: Other type of household	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Living as a couple: Living with spouse	Total	16,383,629
Internet users in the last 3 months	Living as a couple: Living with spouse	Use of any public authority website or app	81.0
Internet users in the last 3 months	Living as a couple: Living with spouse	Downloading or printing an official form	43.6
Internet users in the last 3 months	Living as a couple: Living with spouse	Making an appointment or booking (for an activity, a medical service...)	58.7
Internet users in the last 3 months	Living as a couple: Living with spouse	Submitting own tax return online	44.2
Internet users in the last 3 months	Living as a couple: Living with spouse	Carrying out some interaction related to accessing information	64.4
Internet users in the last 3 months	Living as a couple: Living with spouse	Information: Accessing stored personal information (pension, employment record...)	56.4
Internet users in the last 3 months	Living as a couple: Living with spouse	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.0
Internet users in the last 3 months	Living as a couple: Living with spouse	Information: Accessing information (services, benefits, taxes, etc.)	47.4
Internet users in the last 3 months	Living as a couple: Living with spouse	Carrying out some interaction related to obtaining documents	42.5
Internet users in the last 3 months	Living as a couple: Living with spouse	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.4
Internet users in the last 3 months	Living as a couple: Living with spouse	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Internet users in the last 3 months	Living as a couple: Living with spouse	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.5
Internet users in the last 3 months	Living as a couple: Living with spouse	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Total	3,714,006
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Use of any public authority website or app	88.3
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Downloading or printing an official form	52.6
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Making an appointment or booking (for an activity, a medical service...)	66.4
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Submitting own tax return online	55.8
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to accessing information	73.0
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Information: Accessing stored personal information (pension, employment record...)	64.6
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.1
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Information: Accessing information (services, benefits, taxes, etc.)	59.0
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to obtaining documents	55.6
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.0
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.6
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months	Living as a couple: Not living with a partner	Total	16,621,090
Internet users in the last 3 months	Living as a couple: Not living with a partner	Use of any public authority website or app	81.6
Internet users in the last 3 months	Living as a couple: Not living with a partner	Downloading or printing an official form	43.4
Internet users in the last 3 months	Living as a couple: Not living with a partner	Making an appointment or booking (for an activity, a medical service...)	54.9
Internet users in the last 3 months	Living as a couple: Not living with a partner	Submitting own tax return online	36.9
Internet users in the last 3 months	Living as a couple: Not living with a partner	Carrying out some interaction related to accessing information	62.6
Internet users in the last 3 months	Living as a couple: Not living with a partner	Information: Accessing stored personal information (pension, employment record...)	52.8
Internet users in the last 3 months	Living as a couple: Not living with a partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.1
Internet users in the last 3 months	Living as a couple: Not living with a partner	Information: Accessing information (services, benefits, taxes, etc.)	46.4
Internet users in the last 3 months	Living as a couple: Not living with a partner	Carrying out some interaction related to obtaining documents	47.8
Internet users in the last 3 months	Living as a couple: Not living with a partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.6
Internet users in the last 3 months	Living as a couple: Not living with a partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.5
Internet users in the last 3 months	Living as a couple: Not living with a partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.0
Internet users in the last 3 months	Living as a couple: Not living with a partner	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Nationality: Spanish	Total	30,665,157
Internet users in the last 3 months	Nationality: Spanish	Use of any public authority website or app	82.5
Internet users in the last 3 months	Nationality: Spanish	Downloading or printing an official form	44.7
Internet users in the last 3 months	Nationality: Spanish	Making an appointment or booking (for an activity, a medical service...)	58.4
Internet users in the last 3 months	Nationality: Spanish	Submitting own tax return online	43.5
Internet users in the last 3 months	Nationality: Spanish	Carrying out some interaction related to accessing information	65.7
Internet users in the last 3 months	Nationality: Spanish	Information: Accessing stored personal information (pension, employment record...)	56.7
Internet users in the last 3 months	Nationality: Spanish	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 3 months	Nationality: Spanish	Information: Accessing information (services, benefits, taxes, etc.)	49.4
Internet users in the last 3 months	Nationality: Spanish	Carrying out some interaction related to obtaining documents	45.5
Internet users in the last 3 months	Nationality: Spanish	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.8
Internet users in the last 3 months	Nationality: Spanish	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.3
Internet users in the last 3 months	Nationality: Spanish	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months	Nationality: Spanish	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Nationality: Foreign	Total	6,053,568
Internet users in the last 3 months	Nationality: Foreign	Use of any public authority website or app	79.6
Internet users in the last 3 months	Nationality: Foreign	Downloading or printing an official form	43.1
Internet users in the last 3 months	Nationality: Foreign	Making an appointment or booking (for an activity, a medical service...)	54.3
Internet users in the last 3 months	Nationality: Foreign	Submitting own tax return online	34.8
Internet users in the last 3 months	Nationality: Foreign	Carrying out some interaction related to accessing information	58.5
Internet users in the last 3 months	Nationality: Foreign	Information: Accessing stored personal information (pension, employment record...)	49.9
Internet users in the last 3 months	Nationality: Foreign	Information: Accessing public databases or registers (land registry, business registers, etc.)	22.1
Internet users in the last 3 months	Nationality: Foreign	Information: Accessing information (services, benefits, taxes, etc.)	41.7
Internet users in the last 3 months	Nationality: Foreign	Carrying out some interaction related to obtaining documents	49.7
Internet users in the last 3 months	Nationality: Foreign	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.4
Internet users in the last 3 months	Nationality: Foreign	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.0
Internet users in the last 3 months	Nationality: Foreign	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.9
Internet users in the last 3 months	Nationality: Foreign	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months	Activity limitation: Severely limited	Total	1,067,340
Internet users in the last 3 months	Activity limitation: Severely limited	Use of any public authority website or app	69.8
Internet users in the last 3 months	Activity limitation: Severely limited	Downloading or printing an official form	30.2
Internet users in the last 3 months	Activity limitation: Severely limited	Making an appointment or booking (for an activity, a medical service...)	50.7
Internet users in the last 3 months	Activity limitation: Severely limited	Submitting own tax return online	29.5
Internet users in the last 3 months	Activity limitation: Severely limited	Carrying out some interaction related to accessing information	50.6
Internet users in the last 3 months	Activity limitation: Severely limited	Information: Accessing stored personal information (pension, employment record...)	44.7
Internet users in the last 3 months	Activity limitation: Severely limited	Information: Accessing public databases or registers (land registry, business registers, etc.)	20.5
Internet users in the last 3 months	Activity limitation: Severely limited	Information: Accessing information (services, benefits, taxes, etc.)	35.8
Internet users in the last 3 months	Activity limitation: Severely limited	Carrying out some interaction related to obtaining documents	38.1
Internet users in the last 3 months	Activity limitation: Severely limited	Documents: Requesting an official document or certificate (birth, residence, etc.)	28.0
Internet users in the last 3 months	Activity limitation: Severely limited	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.8
Internet users in the last 3 months	Activity limitation: Severely limited	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 3 months	Activity limitation: Severely limited	Average number of types of contact with public authorities	2.7
Internet users in the last 3 months	Activity limitation: Limited but not severely	Total	5,145,736
Internet users in the last 3 months	Activity limitation: Limited but not severely	Use of any public authority website or app	76.5
Internet users in the last 3 months	Activity limitation: Limited but not severely	Downloading or printing an official form	36.4
Internet users in the last 3 months	Activity limitation: Limited but not severely	Making an appointment or booking (for an activity, a medical service...)	55.3
Internet users in the last 3 months	Activity limitation: Limited but not severely	Submitting own tax return online	38.0
Internet users in the last 3 months	Activity limitation: Limited but not severely	Carrying out some interaction related to accessing information	58.7
Internet users in the last 3 months	Activity limitation: Limited but not severely	Information: Accessing stored personal information (pension, employment record...)	50.7
Internet users in the last 3 months	Activity limitation: Limited but not severely	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.9
Internet users in the last 3 months	Activity limitation: Limited but not severely	Information: Accessing information (services, benefits, taxes, etc.)	42.5
Internet users in the last 3 months	Activity limitation: Limited but not severely	Carrying out some interaction related to obtaining documents	37.7
Internet users in the last 3 months	Activity limitation: Limited but not severely	Documents: Requesting an official document or certificate (birth, residence, etc.)	27.7
Internet users in the last 3 months	Activity limitation: Limited but not severely	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.9
Internet users in the last 3 months	Activity limitation: Limited but not severely	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.9
Internet users in the last 3 months	Activity limitation: Limited but not severely	Average number of types of contact with public authorities	3.0
Internet users in the last 3 months	Activity limitation: Not limited at all	Total	30,505,649
Internet users in the last 3 months	Activity limitation: Not limited at all	Use of any public authority website or app	83.3
Internet users in the last 3 months	Activity limitation: Not limited at all	Downloading or printing an official form	46.3
Internet users in the last 3 months	Activity limitation: Not limited at all	Making an appointment or booking (for an activity, a medical service...)	58.4
Internet users in the last 3 months	Activity limitation: Not limited at all	Submitting own tax return online	43.2
Internet users in the last 3 months	Activity limitation: Not limited at all	Carrying out some interaction related to accessing information	65.9
Internet users in the last 3 months	Activity limitation: Not limited at all	Information: Accessing stored personal information (pension, employment record...)	56.8
Internet users in the last 3 months	Activity limitation: Not limited at all	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.8
Internet users in the last 3 months	Activity limitation: Not limited at all	Information: Accessing information (services, benefits, taxes, etc.)	49.5
Internet users in the last 3 months	Activity limitation: Not limited at all	Carrying out some interaction related to obtaining documents	47.9
Internet users in the last 3 months	Activity limitation: Not limited at all	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.0
Internet users in the last 3 months	Activity limitation: Not limited at all	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.3
Internet users in the last 3 months	Activity limitation: Not limited at all	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.7
Internet users in the last 3 months	Activity limitation: Not limited at all	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Downloading or printing an official form	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	70.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Submitting own tax return online	51.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to accessing information	78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to obtaining documents	56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Total	14,972,706
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Downloading or printing an official form	55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Submitting own tax return online	54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Carrying out some interaction related to accessing information	79.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Information: Accessing stored personal information (pension, employment record...)	69.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Information: Accessing information (services, benefits, taxes, etc.)	61.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Carrying out some interaction related to obtaining documents	56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Total	15,156,811
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Downloading or printing an official form	52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Making an appointment or booking (for an activity, a medical service...)	72.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Submitting own tax return online	47.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Carrying out some interaction related to accessing information	77.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Information: Accessing stored personal information (pension, employment record...)	65.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Information: Accessing information (services, benefits, taxes, etc.)	56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Carrying out some interaction related to obtaining documents	56.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Total	3,772,302
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Downloading or printing an official form	46.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Making an appointment or booking (for an activity, a medical service...)	61.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Submitting own tax return online	19.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Carrying out some interaction related to accessing information	67.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Information: Accessing stored personal information (pension, employment record...)	52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Information: Accessing information (services, benefits, taxes, etc.)	46.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Carrying out some interaction related to obtaining documents	66.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	49.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	38.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Total	5,224,276
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Downloading or printing an official form	59.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Making an appointment or booking (for an activity, a medical service...)	70.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Submitting own tax return online	59.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Carrying out some interaction related to accessing information	83.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Information: Accessing stored personal information (pension, employment record...)	72.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Information: Accessing information (services, benefits, taxes, etc.)	62.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Carrying out some interaction related to obtaining documents	64.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Average number of types of contact with public authorities	4.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Total	5,645,111
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Downloading or printing an official form	60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Making an appointment or booking (for an activity, a medical service...)	72.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Submitting own tax return online	61.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Carrying out some interaction related to accessing information	81.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Information: Accessing stored personal information (pension, employment record...)	73.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	41.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Information: Accessing information (services, benefits, taxes, etc.)	62.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Carrying out some interaction related to obtaining documents	65.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	33.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	15.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Average number of types of contact with public authorities	4.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Total	6,866,486
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Downloading or printing an official form	57.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Making an appointment or booking (for an activity, a medical service...)	74.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Submitting own tax return online	56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Carrying out some interaction related to accessing information	81.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Information: Accessing stored personal information (pension, employment record...)	70.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Information: Accessing information (services, benefits, taxes, etc.)	63.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Carrying out some interaction related to obtaining documents	56.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Average number of types of contact with public authorities	4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Total	5,549,534
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Downloading or printing an official form	50.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Making an appointment or booking (for an activity, a medical service...)	69.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Submitting own tax return online	49.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Carrying out some interaction related to accessing information	81.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Information: Accessing stored personal information (pension, employment record...)	71.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Information: Accessing information (services, benefits, taxes, etc.)	58.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Carrying out some interaction related to obtaining documents	44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Total	3,071,809
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Downloading or printing an official form	42.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Making an appointment or booking (for an activity, a medical service...)	71.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Submitting own tax return online	49.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Carrying out some interaction related to accessing information	68.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Information: Accessing stored personal information (pension, employment record...)	56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Information: Accessing information (services, benefits, taxes, etc.)	50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Carrying out some interaction related to obtaining documents	36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	15.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	13,373,377
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	57.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Making an appointment or booking (for an activity, a medical service...)	72.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Submitting own tax return online	55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to accessing information	81.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing stored personal information (pension, employment record...)	69.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing information (services, benefits, taxes, etc.)	61.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to obtaining documents	58.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Average number of types of contact with public authorities	4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	3,409,688
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Downloading or printing an official form	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	69.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Submitting own tax return online	52.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to accessing information	76.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	66.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to obtaining documents	56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	4,969,609
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Downloading or printing an official form	51.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	71.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Submitting own tax return online	50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to accessing information	77.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	65.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to obtaining documents	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	2,875,384
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Downloading or printing an official form	52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	66.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Submitting own tax return online	47.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to accessing information	77.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	68.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to obtaining documents	56.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	5,501,459
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Downloading or printing an official form	49.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	67.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Submitting own tax return online	43.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to accessing information	75.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	65.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to obtaining documents	52.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Average number of types of contact with public authorities	3.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Total	3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Downloading or printing an official form	52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Making an appointment or booking (for an activity, a medical service...)	68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Submitting own tax return online	55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Carrying out some interaction related to accessing information	79.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Information: Accessing stored personal information (pension, employment record...)	67.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Information: Accessing information (services, benefits, taxes, etc.)	60.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Carrying out some interaction related to obtaining documents	48.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Total	7,375,465
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Downloading or printing an official form	51.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Making an appointment or booking (for an activity, a medical service...)	72.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Submitting own tax return online	54.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Carrying out some interaction related to accessing information	78.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Information: Accessing stored personal information (pension, employment record...)	67.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Information: Accessing information (services, benefits, taxes, etc.)	57.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Carrying out some interaction related to obtaining documents	49.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Total	8,414,067
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Downloading or printing an official form	56.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Making an appointment or booking (for an activity, a medical service...)	70.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Submitting own tax return online	52.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Carrying out some interaction related to accessing information	78.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Information: Accessing stored personal information (pension, employment record...)	67.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Information: Accessing information (services, benefits, taxes, etc.)	58.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Carrying out some interaction related to obtaining documents	56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Total	7,982,783
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Downloading or printing an official form	56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Making an appointment or booking (for an activity, a medical service...)	71.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Submitting own tax return online	49.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Carrying out some interaction related to accessing information	79.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Information: Accessing stored personal information (pension, employment record...)	68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Information: Accessing information (services, benefits, taxes, etc.)	60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Carrying out some interaction related to obtaining documents	60.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	35.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Average number of types of contact with public authorities	4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Total	3,348,971
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Downloading or printing an official form	51.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Making an appointment or booking (for an activity, a medical service...)	66.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Submitting own tax return online	40.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Carrying out some interaction related to accessing information	76.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Information: Accessing stored personal information (pension, employment record...)	66.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Information: Accessing information (services, benefits, taxes, etc.)	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Carrying out some interaction related to obtaining documents	66.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	37.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Total	3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Downloading or printing an official form	52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Making an appointment or booking (for an activity, a medical service...)	68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Submitting own tax return online	55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Carrying out some interaction related to accessing information	79.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Information: Accessing stored personal information (pension, employment record...)	67.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Information: Accessing information (services, benefits, taxes, etc.)	60.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Carrying out some interaction related to obtaining documents	48.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Total	4,018,794
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Downloading or printing an official form	55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Making an appointment or booking (for an activity, a medical service...)	69.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Submitting own tax return online	47.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to accessing information	79.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing stored personal information (pension, employment record...)	68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing information (services, benefits, taxes, etc.)	57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to obtaining documents	61.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Total	4,185,243
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Downloading or printing an official form	51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Making an appointment or booking (for an activity, a medical service...)	73.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Submitting own tax return online	58.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Carrying out some interaction related to accessing information	78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing stored personal information (pension, employment record...)	68.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	58.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Carrying out some interaction related to obtaining documents	46.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Total	14,859,442
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Downloading or printing an official form	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Making an appointment or booking (for an activity, a medical service...)	70.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Submitting own tax return online	50.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Carrying out some interaction related to accessing information	78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	59.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Carrying out some interaction related to obtaining documents	59.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	33.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Total	4,057,807
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Making an appointment or booking (for an activity, a medical service...)	68.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Submitting own tax return online	46.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Carrying out some interaction related to accessing information	77.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Information: Accessing stored personal information (pension, employment record...)	66.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Information: Accessing information (services, benefits, taxes, etc.)	57.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Carrying out some interaction related to obtaining documents	57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Total	13,280,554
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Downloading or printing an official form	53.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Making an appointment or booking (for an activity, a medical service...)	72.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Submitting own tax return online	54.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Carrying out some interaction related to accessing information	79.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Information: Accessing stored personal information (pension, employment record...)	69.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Information: Accessing information (services, benefits, taxes, etc.)	58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Carrying out some interaction related to obtaining documents	52.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Total	3,282,091
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Downloading or printing an official form	59.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Making an appointment or booking (for an activity, a medical service...)	75.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Submitting own tax return online	63.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to accessing information	82.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing stored personal information (pension, employment record...)	73.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing information (services, benefits, taxes, etc.)	66.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to obtaining documents	62.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Average number of types of contact with public authorities	4.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Total	13,566,872
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Downloading or printing an official form	53.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Making an appointment or booking (for an activity, a medical service...)	67.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Submitting own tax return online	45.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Carrying out some interaction related to accessing information	76.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing stored personal information (pension, employment record...)	64.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing information (services, benefits, taxes, etc.)	56.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Carrying out some interaction related to obtaining documents	58.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Total	25,308,571
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Downloading or printing an official form	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Making an appointment or booking (for an activity, a medical service...)	70.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Submitting own tax return online	52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Carrying out some interaction related to accessing information	79.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Information: Accessing stored personal information (pension, employment record...)	68.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Information: Accessing information (services, benefits, taxes, etc.)	59.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Carrying out some interaction related to obtaining documents	55.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Total	4,820,946
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Downloading or printing an official form	54.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Submitting own tax return online	43.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Carrying out some interaction related to accessing information	73.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Information: Accessing stored personal information (pension, employment record...)	62.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Information: Accessing information (services, benefits, taxes, etc.)	52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Carrying out some interaction related to obtaining documents	62.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Total	745,675
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Downloading or printing an official form	43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Making an appointment or booking (for an activity, a medical service...)	72.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Submitting own tax return online	42.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Carrying out some interaction related to accessing information	72.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Information: Accessing stored personal information (pension, employment record...)	64.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Information: Accessing information (services, benefits, taxes, etc.)	51.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Carrying out some interaction related to obtaining documents	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	15.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Average number of types of contact with public authorities	3.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Total	3,946,853
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Downloading or printing an official form	47.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Making an appointment or booking (for an activity, a medical service...)	72.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Submitting own tax return online	49.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Carrying out some interaction related to accessing information	76.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing stored personal information (pension, employment record...)	66.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing information (services, benefits, taxes, etc.)	55.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Carrying out some interaction related to obtaining documents	49.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Total	25,436,989
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Downloading or printing an official form	55.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Making an appointment or booking (for an activity, a medical service...)	70.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Submitting own tax return online	51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Carrying out some interaction related to accessing information	79.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Information: Accessing stored personal information (pension, employment record...)	68.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Information: Accessing information (services, benefits, taxes, etc.)	59.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Carrying out some interaction related to obtaining documents	57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Downloading or printing an official form	54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	70.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Submitting own tax return online	51.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to accessing information	78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to obtaining documents	56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Total	14,959,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Downloading or printing an official form	55.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Submitting own tax return online	54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Carrying out some interaction related to accessing information	79.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Information: Accessing stored personal information (pension, employment record...)	69.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Information: Accessing information (services, benefits, taxes, etc.)	61.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Carrying out some interaction related to obtaining documents	56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Total	15,148,504
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Downloading or printing an official form	52.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Making an appointment or booking (for an activity, a medical service...)	72.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Submitting own tax return online	47.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Carrying out some interaction related to accessing information	77.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Information: Accessing stored personal information (pension, employment record...)	65.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Information: Accessing information (services, benefits, taxes, etc.)	56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Carrying out some interaction related to obtaining documents	56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Total	3,772,302
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Downloading or printing an official form	46.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Making an appointment or booking (for an activity, a medical service...)	61.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Submitting own tax return online	19.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Carrying out some interaction related to accessing information	67.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Information: Accessing stored personal information (pension, employment record...)	52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Information: Accessing information (services, benefits, taxes, etc.)	46.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Carrying out some interaction related to obtaining documents	66.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	49.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	38.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Total	5,221,063
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Downloading or printing an official form	59.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Making an appointment or booking (for an activity, a medical service...)	70.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Submitting own tax return online	59.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Carrying out some interaction related to accessing information	83.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Information: Accessing stored personal information (pension, employment record...)	72.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Information: Accessing information (services, benefits, taxes, etc.)	62.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Carrying out some interaction related to obtaining documents	64.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Average number of types of contact with public authorities	4.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Total	5,645,111
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Downloading or printing an official form	60.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Making an appointment or booking (for an activity, a medical service...)	72.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Submitting own tax return online	61.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Carrying out some interaction related to accessing information	81.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Information: Accessing stored personal information (pension, employment record...)	73.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	41.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Information: Accessing information (services, benefits, taxes, etc.)	62.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Carrying out some interaction related to obtaining documents	65.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	33.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	15.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Average number of types of contact with public authorities	4.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Total	6,862,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Downloading or printing an official form	57.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Making an appointment or booking (for an activity, a medical service...)	74.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Submitting own tax return online	56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Carrying out some interaction related to accessing information	81.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Information: Accessing stored personal information (pension, employment record...)	70.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Information: Accessing information (services, benefits, taxes, etc.)	63.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Carrying out some interaction related to obtaining documents	56.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Average number of types of contact with public authorities	4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Total	5,539,577
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Downloading or printing an official form	50.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Making an appointment or booking (for an activity, a medical service...)	69.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Submitting own tax return online	49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Carrying out some interaction related to accessing information	81.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Information: Accessing stored personal information (pension, employment record...)	71.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Information: Accessing information (services, benefits, taxes, etc.)	58.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Carrying out some interaction related to obtaining documents	44.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Total	3,067,451
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Downloading or printing an official form	42.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Making an appointment or booking (for an activity, a medical service...)	71.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Submitting own tax return online	49.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Carrying out some interaction related to accessing information	68.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Information: Accessing stored personal information (pension, employment record...)	56.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Information: Accessing information (services, benefits, taxes, etc.)	50.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Carrying out some interaction related to obtaining documents	36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	15.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	13,361,846
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Downloading or printing an official form	57.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Making an appointment or booking (for an activity, a medical service...)	72.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Submitting own tax return online	55.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to accessing information	81.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing stored personal information (pension, employment record...)	69.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Information: Accessing information (services, benefits, taxes, etc.)	61.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Carrying out some interaction related to obtaining documents	58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Average number of types of contact with public authorities	4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	3,408,805
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Downloading or printing an official form	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	69.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Submitting own tax return online	51.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to accessing information	76.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	66.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Carrying out some interaction related to obtaining documents	56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	4,968,151
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Downloading or printing an official form	51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	71.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Submitting own tax return online	50.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to accessing information	77.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	65.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Carrying out some interaction related to obtaining documents	54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	2,873,495
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Downloading or printing an official form	52.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	66.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Submitting own tax return online	47.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to accessing information	77.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	68.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Carrying out some interaction related to obtaining documents	56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	5,495,995
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Downloading or printing an official form	49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Making an appointment or booking (for an activity, a medical service...)	67.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Submitting own tax return online	43.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to accessing information	76.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing stored personal information (pension, employment record...)	65.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Information: Accessing information (services, benefits, taxes, etc.)	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Carrying out some interaction related to obtaining documents	52.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Total	3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Downloading or printing an official form	52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Making an appointment or booking (for an activity, a medical service...)	69.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Submitting own tax return online	55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Carrying out some interaction related to accessing information	79.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Information: Accessing stored personal information (pension, employment record...)	67.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Information: Accessing information (services, benefits, taxes, etc.)	60.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Carrying out some interaction related to obtaining documents	48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Total	7,366,331
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Downloading or printing an official form	51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Making an appointment or booking (for an activity, a medical service...)	72.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Submitting own tax return online	54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Carrying out some interaction related to accessing information	78.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Information: Accessing stored personal information (pension, employment record...)	67.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Information: Accessing information (services, benefits, taxes, etc.)	57.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Carrying out some interaction related to obtaining documents	49.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Total	8,406,308
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Downloading or printing an official form	56.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Making an appointment or booking (for an activity, a medical service...)	70.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Submitting own tax return online	52.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Carrying out some interaction related to accessing information	78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Information: Accessing stored personal information (pension, employment record...)	67.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Information: Accessing information (services, benefits, taxes, etc.)	58.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Carrying out some interaction related to obtaining documents	56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Total	7,980,823
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Downloading or printing an official form	56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Making an appointment or booking (for an activity, a medical service...)	71.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Submitting own tax return online	49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Carrying out some interaction related to accessing information	79.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Information: Accessing stored personal information (pension, employment record...)	68.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Information: Accessing information (services, benefits, taxes, etc.)	60.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Carrying out some interaction related to obtaining documents	60.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Average number of types of contact with public authorities	4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Total	3,348,971
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Downloading or printing an official form	51.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Making an appointment or booking (for an activity, a medical service...)	66.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Submitting own tax return online	40.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Carrying out some interaction related to accessing information	76.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Information: Accessing stored personal information (pension, employment record...)	66.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Information: Accessing information (services, benefits, taxes, etc.)	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Carrying out some interaction related to obtaining documents	66.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	37.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Total	3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Downloading or printing an official form	52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Making an appointment or booking (for an activity, a medical service...)	69.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Submitting own tax return online	55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Carrying out some interaction related to accessing information	79.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Information: Accessing stored personal information (pension, employment record...)	67.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Information: Accessing information (services, benefits, taxes, etc.)	60.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Carrying out some interaction related to obtaining documents	48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Total	4,013,330
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Downloading or printing an official form	55.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Making an appointment or booking (for an activity, a medical service...)	69.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Submitting own tax return online	47.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to accessing information	79.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing stored personal information (pension, employment record...)	69.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Information: Accessing information (services, benefits, taxes, etc.)	57.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Carrying out some interaction related to obtaining documents	61.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Total	4,183,031
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Downloading or printing an official form	52.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Making an appointment or booking (for an activity, a medical service...)	73.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Submitting own tax return online	58.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Carrying out some interaction related to accessing information	78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing stored personal information (pension, employment record...)	68.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	58.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Carrying out some interaction related to obtaining documents	46.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Total	14,851,683
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Downloading or printing an official form	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Making an appointment or booking (for an activity, a medical service...)	70.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Submitting own tax return online	50.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Carrying out some interaction related to accessing information	78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Information: Accessing information (services, benefits, taxes, etc.)	59.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Carrying out some interaction related to obtaining documents	59.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	33.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Total	4,054,390
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Downloading or printing an official form	50.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Making an appointment or booking (for an activity, a medical service...)	68.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Submitting own tax return online	46.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Carrying out some interaction related to accessing information	77.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Information: Accessing stored personal information (pension, employment record...)	66.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Information: Accessing information (services, benefits, taxes, etc.)	57.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Carrying out some interaction related to obtaining documents	57.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Total	13,268,623
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Downloading or printing an official form	53.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Making an appointment or booking (for an activity, a medical service...)	72.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Submitting own tax return online	54.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Carrying out some interaction related to accessing information	79.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Information: Accessing stored personal information (pension, employment record...)	69.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Information: Accessing information (services, benefits, taxes, etc.)	58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Carrying out some interaction related to obtaining documents	52.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Total	3,280,633
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Downloading or printing an official form	59.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Making an appointment or booking (for an activity, a medical service...)	75.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Submitting own tax return online	63.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to accessing information	82.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing stored personal information (pension, employment record...)	73.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Information: Accessing information (services, benefits, taxes, etc.)	66.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Carrying out some interaction related to obtaining documents	62.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Average number of types of contact with public authorities	4.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Total	13,559,036
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Downloading or printing an official form	53.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Making an appointment or booking (for an activity, a medical service...)	67.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Submitting own tax return online	45.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Carrying out some interaction related to accessing information	76.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing stored personal information (pension, employment record...)	64.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Information: Accessing information (services, benefits, taxes, etc.)	56.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Carrying out some interaction related to obtaining documents	58.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Total	25,287,346
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Downloading or printing an official form	54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Making an appointment or booking (for an activity, a medical service...)	70.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Submitting own tax return online	52.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Carrying out some interaction related to accessing information	79.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Information: Accessing stored personal information (pension, employment record...)	68.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Information: Accessing information (services, benefits, taxes, etc.)	59.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Carrying out some interaction related to obtaining documents	55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Total	4,820,946
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Downloading or printing an official form	54.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Submitting own tax return online	43.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Carrying out some interaction related to accessing information	73.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Information: Accessing stored personal information (pension, employment record...)	62.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Information: Accessing information (services, benefits, taxes, etc.)	52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Carrying out some interaction related to obtaining documents	62.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Total	744,793
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Downloading or printing an official form	43.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Making an appointment or booking (for an activity, a medical service...)	72.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Submitting own tax return online	42.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Carrying out some interaction related to accessing information	72.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Information: Accessing stored personal information (pension, employment record...)	64.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Information: Accessing information (services, benefits, taxes, etc.)	51.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Carrying out some interaction related to obtaining documents	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	15.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Total	3,938,804
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Downloading or printing an official form	47.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Making an appointment or booking (for an activity, a medical service...)	72.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Submitting own tax return online	49.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Carrying out some interaction related to accessing information	76.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing stored personal information (pension, employment record...)	66.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Information: Accessing information (services, benefits, taxes, etc.)	55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Carrying out some interaction related to obtaining documents	49.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Total	25,424,695
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Downloading or printing an official form	55.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Making an appointment or booking (for an activity, a medical service...)	70.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Submitting own tax return online	51.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Carrying out some interaction related to accessing information	79.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Information: Accessing stored personal information (pension, employment record...)	68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Information: Accessing information (services, benefits, taxes, etc.)	59.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Carrying out some interaction related to obtaining documents	57.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Average number of types of contact with public authorities	4.3