Reference population	Socio-economic characteristics	Type of contact	Total
Total persons	Total persons	Total	37,634,488
Total persons	Total persons	Use of any public authority website or app	80.1
Total persons	Total persons	Downloading or printing an official form	43.4
Total persons	Total persons	Making an appointment or booking (for an activity, a medical service...)	56.4
Total persons	Total persons	Submitting own tax return online	41.1
Total persons	Total persons	Carrying out some interaction related to accessing information	62.9
Total persons	Total persons	Information: Accessing stored personal information (pension, employment record...)	54.3
Total persons	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.0
Total persons	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	47.0
Total persons	Total persons	Carrying out some interaction related to obtaining documents	45.1
Total persons	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.4
Total persons	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Total persons	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Total persons	Total persons	Average number of types of contact with public authorities	3.4
Total persons	Educational attainment: Less than primary education	Total	706,162
Total persons	Educational attainment: Less than primary education	Use of any public authority website or app	37.1
Total persons	Educational attainment: Less than primary education	Downloading or printing an official form	12.0
Total persons	Educational attainment: Less than primary education	Making an appointment or booking (for an activity, a medical service...)	25.4
Total persons	Educational attainment: Less than primary education	Submitting own tax return online	9.9
Total persons	Educational attainment: Less than primary education	Carrying out some interaction related to accessing information	20.2
Total persons	Educational attainment: Less than primary education	Information: Accessing stored personal information (pension, employment record...)	17.6
Total persons	Educational attainment: Less than primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	8.9
Total persons	Educational attainment: Less than primary education	Information: Accessing information (services, benefits, taxes, etc.)	13.5
Total persons	Educational attainment: Less than primary education	Carrying out some interaction related to obtaining documents	13.1
Total persons	Educational attainment: Less than primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	9.5
Total persons	Educational attainment: Less than primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	7.1
Total persons	Educational attainment: Less than primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	2.7
Total persons	Educational attainment: Less than primary education	Average number of types of contact with public authorities	1.1
Total persons	Educational attainment: Primary education	Total	2,833,557
Total persons	Educational attainment: Primary education	Use of any public authority website or app	49.8
Total persons	Educational attainment: Primary education	Downloading or printing an official form	14.7
Total persons	Educational attainment: Primary education	Making an appointment or booking (for an activity, a medical service...)	29.4
Total persons	Educational attainment: Primary education	Submitting own tax return online	18.0
Total persons	Educational attainment: Primary education	Carrying out some interaction related to accessing information	32.7
Total persons	Educational attainment: Primary education	Information: Accessing stored personal information (pension, employment record...)	28.9
Total persons	Educational attainment: Primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	9.6
Total persons	Educational attainment: Primary education	Information: Accessing information (services, benefits, taxes, etc.)	20.1
Total persons	Educational attainment: Primary education	Carrying out some interaction related to obtaining documents	21.2
Total persons	Educational attainment: Primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	15.5
Total persons	Educational attainment: Primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	11.0
Total persons	Educational attainment: Primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	3.3
Total persons	Educational attainment: Primary education	Average number of types of contact with public authorities	1.5
Total persons	Educational attainment: First stage of secondary education	Total	8,042,652
Total persons	Educational attainment: First stage of secondary education	Use of any public authority website or app	66.3
Total persons	Educational attainment: First stage of secondary education	Downloading or printing an official form	28.3
Total persons	Educational attainment: First stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	42.4
Total persons	Educational attainment: First stage of secondary education	Submitting own tax return online	26.3
Total persons	Educational attainment: First stage of secondary education	Carrying out some interaction related to accessing information	46.3
Total persons	Educational attainment: First stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	38.2
Total persons	Educational attainment: First stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	14.5
Total persons	Educational attainment: First stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	30.6
Total persons	Educational attainment: First stage of secondary education	Carrying out some interaction related to obtaining documents	30.1
Total persons	Educational attainment: First stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	21.3
Total persons	Educational attainment: First stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	17.9
Total persons	Educational attainment: First stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	5.6
Total persons	Educational attainment: First stage of secondary education	Average number of types of contact with public authorities	2.2
Total persons	Educational attainment: Second stage of secondary education	Total	9,919,183
Total persons	Educational attainment: Second stage of secondary education	Use of any public authority website or app	83.2
Total persons	Educational attainment: Second stage of secondary education	Downloading or printing an official form	40.5
Total persons	Educational attainment: Second stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	54.6
Total persons	Educational attainment: Second stage of secondary education	Submitting own tax return online	37.0
Total persons	Educational attainment: Second stage of secondary education	Carrying out some interaction related to accessing information	62.4
Total persons	Educational attainment: Second stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	52.8
Total persons	Educational attainment: Second stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.6
Total persons	Educational attainment: Second stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	44.4
Total persons	Educational attainment: Second stage of secondary education	Carrying out some interaction related to obtaining documents	48.1
Total persons	Educational attainment: Second stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.5
Total persons	Educational attainment: Second stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.9
Total persons	Educational attainment: Second stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.0
Total persons	Educational attainment: Second stage of secondary education	Average number of types of contact with public authorities	3.3
Total persons	Educational attainment: Higher vocational training	Total	5,140,582
Total persons	Educational attainment: Higher vocational training	Use of any public authority website or app	89.4
Total persons	Educational attainment: Higher vocational training	Downloading or printing an official form	50.0
Total persons	Educational attainment: Higher vocational training	Making an appointment or booking (for an activity, a medical service...)	65.4
Total persons	Educational attainment: Higher vocational training	Submitting own tax return online	48.9
Total persons	Educational attainment: Higher vocational training	Carrying out some interaction related to accessing information	73.8
Total persons	Educational attainment: Higher vocational training	Information: Accessing stored personal information (pension, employment record...)	63.5
Total persons	Educational attainment: Higher vocational training	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.4
Total persons	Educational attainment: Higher vocational training	Information: Accessing information (services, benefits, taxes, etc.)	56.7
Total persons	Educational attainment: Higher vocational training	Carrying out some interaction related to obtaining documents	50.8
Total persons	Educational attainment: Higher vocational training	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.1
Total persons	Educational attainment: Higher vocational training	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.7
Total persons	Educational attainment: Higher vocational training	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Total persons	Educational attainment: Higher vocational training	Average number of types of contact with public authorities	3.9
Total persons	Educational attainment: University diploma and equivalent	Total	4,174,438
Total persons	Educational attainment: University diploma and equivalent	Use of any public authority website or app	92.8
Total persons	Educational attainment: University diploma and equivalent	Downloading or printing an official form	57.5
Total persons	Educational attainment: University diploma and equivalent	Making an appointment or booking (for an activity, a medical service...)	72.1
Total persons	Educational attainment: University diploma and equivalent	Submitting own tax return online	56.7
Total persons	Educational attainment: University diploma and equivalent	Carrying out some interaction related to accessing information	78.2
Total persons	Educational attainment: University diploma and equivalent	Information: Accessing stored personal information (pension, employment record...)	69.2
Total persons	Educational attainment: University diploma and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	42.7
Total persons	Educational attainment: University diploma and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	60.3
Total persons	Educational attainment: University diploma and equivalent	Carrying out some interaction related to obtaining documents	56.0
Total persons	Educational attainment: University diploma and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.1
Total persons	Educational attainment: University diploma and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.0
Total persons	Educational attainment: University diploma and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.6
Total persons	Educational attainment: University diploma and equivalent	Average number of types of contact with public authorities	4.4
Total persons	Educational attainment: University degree, master's degree and equivalent	Total	5,919,511
Total persons	Educational attainment: University degree, master's degree and equivalent	Use of any public authority website or app	95.2
Total persons	Educational attainment: University degree, master's degree and equivalent	Downloading or printing an official form	67.9
Total persons	Educational attainment: University degree, master's degree and equivalent	Making an appointment or booking (for an activity, a medical service...)	74.5
Total persons	Educational attainment: University degree, master's degree and equivalent	Submitting own tax return online	63.0
Total persons	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to accessing information	84.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Information: Accessing stored personal information (pension, employment record...)	74.9
Total persons	Educational attainment: University degree, master's degree and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	48.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	70.9
Total persons	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to obtaining documents	61.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.7
Total persons	Educational attainment: University degree, master's degree and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.6
Total persons	Educational attainment: University degree, master's degree and equivalent	Average number of types of contact with public authorities	4.9
Total persons	Educational attainment: Doctorate	Total	455,086
Total persons	Educational attainment: Doctorate	Use of any public authority website or app	96.5
Total persons	Educational attainment: Doctorate	Downloading or printing an official form	73.7
Total persons	Educational attainment: Doctorate	Making an appointment or booking (for an activity, a medical service...)	77.5
Total persons	Educational attainment: Doctorate	Submitting own tax return online	69.6
Total persons	Educational attainment: Doctorate	Carrying out some interaction related to accessing information	87.5
Total persons	Educational attainment: Doctorate	Information: Accessing stored personal information (pension, employment record...)	79.9
Total persons	Educational attainment: Doctorate	Information: Accessing public databases or registers (land registry, business registers, etc.)	52.3
Total persons	Educational attainment: Doctorate	Information: Accessing information (services, benefits, taxes, etc.)	73.0
Total persons	Educational attainment: Doctorate	Carrying out some interaction related to obtaining documents	63.9
Total persons	Educational attainment: Doctorate	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.1
Total persons	Educational attainment: Doctorate	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.4
Total persons	Educational attainment: Doctorate	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.5
Total persons	Educational attainment: Doctorate	Average number of types of contact with public authorities	5.2
Total persons	Educational attainment: Other	Total	443,317
Total persons	Educational attainment: Other	Use of any public authority website or app	72.4
Total persons	Educational attainment: Other	Downloading or printing an official form	45.9
Total persons	Educational attainment: Other	Making an appointment or booking (for an activity, a medical service...)	55.1
Total persons	Educational attainment: Other	Submitting own tax return online	38.9
Total persons	Educational attainment: Other	Carrying out some interaction related to accessing information	56.2
Total persons	Educational attainment: Other	Information: Accessing stored personal information (pension, employment record...)	49.8
Total persons	Educational attainment: Other	Information: Accessing public databases or registers (land registry, business registers, etc.)	22.3
Total persons	Educational attainment: Other	Information: Accessing information (services, benefits, taxes, etc.)	41.9
Total persons	Educational attainment: Other	Carrying out some interaction related to obtaining documents	44.1
Total persons	Educational attainment: Other	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.7
Total persons	Educational attainment: Other	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	15.0
Total persons	Educational attainment: Other	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.0
Total persons	Educational attainment: Other	Average number of types of contact with public authorities	3.1
Total persons	Employment status: Employed	Total	21,736,738
Total persons	Employment status: Employed	Use of any public authority website or app	88.5
Total persons	Employment status: Employed	Downloading or printing an official form	51.2
Total persons	Employment status: Employed	Making an appointment or booking (for an activity, a medical service...)	62.7
Total persons	Employment status: Employed	Submitting own tax return online	51.6
Total persons	Employment status: Employed	Carrying out some interaction related to accessing information	73.3
Total persons	Employment status: Employed	Information: Accessing stored personal information (pension, employment record...)	65.1
Total persons	Employment status: Employed	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.3
Total persons	Employment status: Employed	Information: Accessing information (services, benefits, taxes, etc.)	54.7
Total persons	Employment status: Employed	Carrying out some interaction related to obtaining documents	51.2
Total persons	Employment status: Employed	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.2
Total persons	Employment status: Employed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.4
Total persons	Employment status: Employed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Total persons	Employment status: Employed	Average number of types of contact with public authorities	4.0
Total persons	Employment status: Unemployed	Total	3,027,257
Total persons	Employment status: Unemployed	Use of any public authority website or app	80.6
Total persons	Employment status: Unemployed	Downloading or printing an official form	42.6
Total persons	Employment status: Unemployed	Making an appointment or booking (for an activity, a medical service...)	59.1
Total persons	Employment status: Unemployed	Submitting own tax return online	38.2
Total persons	Employment status: Unemployed	Carrying out some interaction related to accessing information	64.5
Total persons	Employment status: Unemployed	Information: Accessing stored personal information (pension, employment record...)	57.3
Total persons	Employment status: Unemployed	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.0
Total persons	Employment status: Unemployed	Information: Accessing information (services, benefits, taxes, etc.)	50.0
Total persons	Employment status: Unemployed	Carrying out some interaction related to obtaining documents	49.4
Total persons	Employment status: Unemployed	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.5
Total persons	Employment status: Unemployed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.4
Total persons	Employment status: Unemployed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.7
Total persons	Employment status: Unemployed	Average number of types of contact with public authorities	3.5
Total persons	Employment status: Inactive: Students	Total	3,659,452
Total persons	Employment status: Inactive: Students	Use of any public authority website or app	72.7
Total persons	Employment status: Inactive: Students	Downloading or printing an official form	35.7
Total persons	Employment status: Inactive: Students	Making an appointment or booking (for an activity, a medical service...)	44.4
Total persons	Employment status: Inactive: Students	Submitting own tax return online	8.7
Total persons	Employment status: Inactive: Students	Carrying out some interaction related to accessing information	46.4
Total persons	Employment status: Inactive: Students	Information: Accessing stored personal information (pension, employment record...)	31.8
Total persons	Employment status: Inactive: Students	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.8
Total persons	Employment status: Inactive: Students	Information: Accessing information (services, benefits, taxes, etc.)	34.2
Total persons	Employment status: Inactive: Students	Carrying out some interaction related to obtaining documents	51.9
Total persons	Employment status: Inactive: Students	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.8
Total persons	Employment status: Inactive: Students	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.0
Total persons	Employment status: Inactive: Students	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.0
Total persons	Employment status: Inactive: Students	Average number of types of contact with public authorities	2.5
Total persons	Employment status: Inactive: Homemakers	Total	1,477,670
Total persons	Employment status: Inactive: Homemakers	Use of any public authority website or app	63.1
Total persons	Employment status: Inactive: Homemakers	Downloading or printing an official form	21.0
Total persons	Employment status: Inactive: Homemakers	Making an appointment or booking (for an activity, a medical service...)	48.8
Total persons	Employment status: Inactive: Homemakers	Submitting own tax return online	25.2
Total persons	Employment status: Inactive: Homemakers	Carrying out some interaction related to accessing information	35.5
Total persons	Employment status: Inactive: Homemakers	Information: Accessing stored personal information (pension, employment record...)	26.1
Total persons	Employment status: Inactive: Homemakers	Information: Accessing public databases or registers (land registry, business registers, etc.)	15.3
Total persons	Employment status: Inactive: Homemakers	Information: Accessing information (services, benefits, taxes, etc.)	25.9
Total persons	Employment status: Inactive: Homemakers	Carrying out some interaction related to obtaining documents	28.5
Total persons	Employment status: Inactive: Homemakers	Documents: Requesting an official document or certificate (birth, residence, etc.)	18.5
Total persons	Employment status: Inactive: Homemakers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	15.9
Total persons	Employment status: Inactive: Homemakers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	4.6
Total persons	Employment status: Inactive: Homemakers	Average number of types of contact with public authorities	2.0
Total persons	Employment status: Inactive: Pensioners	Total	5,819,411
Total persons	Employment status: Inactive: Pensioners	Use of any public authority website or app	59.6
Total persons	Employment status: Inactive: Pensioners	Downloading or printing an official form	26.5
Total persons	Employment status: Inactive: Pensioners	Making an appointment or booking (for an activity, a medical service...)	42.2
Total persons	Employment status: Inactive: Pensioners	Submitting own tax return online	29.3
Total persons	Employment status: Inactive: Pensioners	Carrying out some interaction related to accessing information	42.5
Total persons	Employment status: Inactive: Pensioners	Information: Accessing stored personal information (pension, employment record...)	35.3
Total persons	Employment status: Inactive: Pensioners	Information: Accessing public databases or registers (land registry, business registers, etc.)	17.6
Total persons	Employment status: Inactive: Pensioners	Information: Accessing information (services, benefits, taxes, etc.)	30.8
Total persons	Employment status: Inactive: Pensioners	Carrying out some interaction related to obtaining documents	22.4
Total persons	Employment status: Inactive: Pensioners	Documents: Requesting an official document or certificate (birth, residence, etc.)	15.3
Total persons	Employment status: Inactive: Pensioners	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	10.6
Total persons	Employment status: Inactive: Pensioners	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	4.9
Total persons	Employment status: Inactive: Pensioners	Average number of types of contact with public authorities	2.1
Total persons	Employment status: Other employment status	Total	1,913,960
Total persons	Employment status: Other employment status	Use of any public authority website or app	73.1
Total persons	Employment status: Other employment status	Downloading or printing an official form	38.9
Total persons	Employment status: Other employment status	Making an appointment or booking (for an activity, a medical service...)	51.7
Total persons	Employment status: Other employment status	Submitting own tax return online	36.2
Total persons	Employment status: Other employment status	Carrying out some interaction related to accessing information	57.7
Total persons	Employment status: Other employment status	Information: Accessing stored personal information (pension, employment record...)	49.4
Total persons	Employment status: Other employment status	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.0
Total persons	Employment status: Other employment status	Information: Accessing information (services, benefits, taxes, etc.)	44.1
Total persons	Employment status: Other employment status	Carrying out some interaction related to obtaining documents	37.7
Total persons	Employment status: Other employment status	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.7
Total persons	Employment status: Other employment status	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.6
Total persons	Employment status: Other employment status	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.0
Total persons	Employment status: Other employment status	Average number of types of contact with public authorities	3.0
Total persons	Professional status (in main job): Employee with a permanent contract	Total	15,709,471
Total persons	Professional status (in main job): Employee with a permanent contract	Use of any public authority website or app	89.9
Total persons	Professional status (in main job): Employee with a permanent contract	Downloading or printing an official form	52.3
Total persons	Professional status (in main job): Employee with a permanent contract	Making an appointment or booking (for an activity, a medical service...)	64.2
Total persons	Professional status (in main job): Employee with a permanent contract	Submitting own tax return online	57.1
Total persons	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to accessing information	74.9
Total persons	Professional status (in main job): Employee with a permanent contract	Information: Accessing stored personal information (pension, employment record...)	66.8
Total persons	Professional status (in main job): Employee with a permanent contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.5
Total persons	Professional status (in main job): Employee with a permanent contract	Information: Accessing information (services, benefits, taxes, etc.)	56.0
Total persons	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to obtaining documents	51.0
Total persons	Professional status (in main job): Employee with a permanent contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.9
Total persons	Professional status (in main job): Employee with a permanent contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.6
Total persons	Professional status (in main job): Employee with a permanent contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Total persons	Professional status (in main job): Employee with a permanent contract	Average number of types of contact with public authorities	4.1
Total persons	Professional status (in main job): Employee with a temporary contract	Total	2,563,780
Total persons	Professional status (in main job): Employee with a temporary contract	Use of any public authority website or app	89.3
Total persons	Professional status (in main job): Employee with a temporary contract	Downloading or printing an official form	55.4
Total persons	Professional status (in main job): Employee with a temporary contract	Making an appointment or booking (for an activity, a medical service...)	66.3
Total persons	Professional status (in main job): Employee with a temporary contract	Submitting own tax return online	44.1
Total persons	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to accessing information	75.0
Total persons	Professional status (in main job): Employee with a temporary contract	Information: Accessing stored personal information (pension, employment record...)	65.3
Total persons	Professional status (in main job): Employee with a temporary contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.2
Total persons	Professional status (in main job): Employee with a temporary contract	Information: Accessing information (services, benefits, taxes, etc.)	57.4
Total persons	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to obtaining documents	59.6
Total persons	Professional status (in main job): Employee with a temporary contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.0
Total persons	Professional status (in main job): Employee with a temporary contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	34.2
Total persons	Professional status (in main job): Employee with a temporary contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.7
Total persons	Professional status (in main job): Employee with a temporary contract	Average number of types of contact with public authorities	4.2
Total persons	Professional status (in main job): Self-employed with employees	Total	1,348,985
Total persons	Professional status (in main job): Self-employed with employees	Use of any public authority website or app	82.8
Total persons	Professional status (in main job): Self-employed with employees	Downloading or printing an official form	43.7
Total persons	Professional status (in main job): Self-employed with employees	Making an appointment or booking (for an activity, a medical service...)	51.1
Total persons	Professional status (in main job): Self-employed with employees	Submitting own tax return online	30.3
Total persons	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to accessing information	66.6
Total persons	Professional status (in main job): Self-employed with employees	Information: Accessing stored personal information (pension, employment record...)	61.3
Total persons	Professional status (in main job): Self-employed with employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.6
Total persons	Professional status (in main job): Self-employed with employees	Information: Accessing information (services, benefits, taxes, etc.)	46.8
Total persons	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to obtaining documents	45.4
Total persons	Professional status (in main job): Self-employed with employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.9
Total persons	Professional status (in main job): Self-employed with employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.1
Total persons	Professional status (in main job): Self-employed with employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.2
Total persons	Professional status (in main job): Self-employed with employees	Average number of types of contact with public authorities	3.4
Total persons	Professional status (in main job): Self-employed without employees	Total	1,982,039
Total persons	Professional status (in main job): Self-employed without employees	Use of any public authority website or app	82.1
Total persons	Professional status (in main job): Self-employed without employees	Downloading or printing an official form	43.2
Total persons	Professional status (in main job): Self-employed without employees	Making an appointment or booking (for an activity, a medical service...)	56.0
Total persons	Professional status (in main job): Self-employed without employees	Submitting own tax return online	34.5
Total persons	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to accessing information	64.6
Total persons	Professional status (in main job): Self-employed without employees	Information: Accessing stored personal information (pension, employment record...)	55.5
Total persons	Professional status (in main job): Self-employed without employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.3
Total persons	Professional status (in main job): Self-employed without employees	Information: Accessing information (services, benefits, taxes, etc.)	47.7
Total persons	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to obtaining documents	46.6
Total persons	Professional status (in main job): Self-employed without employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.9
Total persons	Professional status (in main job): Self-employed without employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.6
Total persons	Professional status (in main job): Self-employed without employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Total persons	Professional status (in main job): Self-employed without employees	Average number of types of contact with public authorities	3.4
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Total	132,463
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Use of any public authority website or app	59.3
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Downloading or printing an official form	33.3
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Making an appointment or booking (for an activity, a medical service...)	36.5
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Submitting own tax return online	17.4
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to accessing information	46.0
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing stored personal information (pension, employment record...)	32.1
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing public databases or registers (land registry, business registers, etc.)	13.7
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing information (services, benefits, taxes, etc.)	34.2
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to obtaining documents	42.4
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	11.2
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Total persons	Professional status (in main job): Contributing family worker (no agreed salary)	Average number of types of contact with public authorities	2.2
Total persons	Working hours (in main job): Full-time	Total	18,448,392
Total persons	Working hours (in main job): Full-time	Use of any public authority website or app	88.5
Total persons	Working hours (in main job): Full-time	Downloading or printing an official form	51.8
Total persons	Working hours (in main job): Full-time	Making an appointment or booking (for an activity, a medical service...)	62.9
Total persons	Working hours (in main job): Full-time	Submitting own tax return online	53.8
Total persons	Working hours (in main job): Full-time	Carrying out some interaction related to accessing information	73.4
Total persons	Working hours (in main job): Full-time	Information: Accessing stored personal information (pension, employment record...)	65.6
Total persons	Working hours (in main job): Full-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.3
Total persons	Working hours (in main job): Full-time	Information: Accessing information (services, benefits, taxes, etc.)	55.4
Total persons	Working hours (in main job): Full-time	Carrying out some interaction related to obtaining documents	51.6
Total persons	Working hours (in main job): Full-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.8
Total persons	Working hours (in main job): Full-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.0
Total persons	Working hours (in main job): Full-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Total persons	Working hours (in main job): Full-time	Average number of types of contact with public authorities	4.0
Total persons	Working hours (in main job): Part-time	Total	3,288,346
Total persons	Working hours (in main job): Part-time	Use of any public authority website or app	88.1
Total persons	Working hours (in main job): Part-time	Downloading or printing an official form	47.8
Total persons	Working hours (in main job): Part-time	Making an appointment or booking (for an activity, a medical service...)	61.7
Total persons	Working hours (in main job): Part-time	Submitting own tax return online	39.2
Total persons	Working hours (in main job): Part-time	Carrying out some interaction related to accessing information	72.7
Total persons	Working hours (in main job): Part-time	Information: Accessing stored personal information (pension, employment record...)	61.8
Total persons	Working hours (in main job): Part-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.7
Total persons	Working hours (in main job): Part-time	Information: Accessing information (services, benefits, taxes, etc.)	51.0
Total persons	Working hours (in main job): Part-time	Carrying out some interaction related to obtaining documents	48.9
Total persons	Working hours (in main job): Part-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.1
Total persons	Working hours (in main job): Part-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.4
Total persons	Working hours (in main job): Part-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Total persons	Working hours (in main job): Part-time	Average number of types of contact with public authorities	3.6
Total persons	Main occupation: Manual	Total	6,004,888
Total persons	Main occupation: Manual	Use of any public authority website or app	79.9
Total persons	Main occupation: Manual	Downloading or printing an official form	35.5
Total persons	Main occupation: Manual	Making an appointment or booking (for an activity, a medical service...)	48.2
Total persons	Main occupation: Manual	Submitting own tax return online	38.9
Total persons	Main occupation: Manual	Carrying out some interaction related to accessing information	61.9
Total persons	Main occupation: Manual	Information: Accessing stored personal information (pension, employment record...)	55.2
Total persons	Main occupation: Manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	21.9
Total persons	Main occupation: Manual	Information: Accessing information (services, benefits, taxes, etc.)	40.3
Total persons	Main occupation: Manual	Carrying out some interaction related to obtaining documents	39.6
Total persons	Main occupation: Manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.1
Total persons	Main occupation: Manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.0
Total persons	Main occupation: Manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.5
Total persons	Main occupation: Manual	Average number of types of contact with public authorities	3.0
Total persons	Main occupation: Non-manual	Total	15,731,851
Total persons	Main occupation: Non-manual	Use of any public authority website or app	91.7
Total persons	Main occupation: Non-manual	Downloading or printing an official form	57.2
Total persons	Main occupation: Non-manual	Making an appointment or booking (for an activity, a medical service...)	68.3
Total persons	Main occupation: Non-manual	Submitting own tax return online	56.5
Total persons	Main occupation: Non-manual	Carrying out some interaction related to accessing information	77.6
Total persons	Main occupation: Non-manual	Information: Accessing stored personal information (pension, employment record...)	68.8
Total persons	Main occupation: Non-manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.0
Total persons	Main occupation: Non-manual	Information: Accessing information (services, benefits, taxes, etc.)	60.2
Total persons	Main occupation: Non-manual	Carrying out some interaction related to obtaining documents	55.6
Total persons	Main occupation: Non-manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.0
Total persons	Main occupation: Non-manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.8
Total persons	Main occupation: Non-manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.8
Total persons	Main occupation: Non-manual	Average number of types of contact with public authorities	4.3
Total persons	Main occupation: ICT workers	Total	1,039,221
Total persons	Main occupation: ICT workers	Use of any public authority website or app	94.4
Total persons	Main occupation: ICT workers	Downloading or printing an official form	61.3
Total persons	Main occupation: ICT workers	Making an appointment or booking (for an activity, a medical service...)	72.1
Total persons	Main occupation: ICT workers	Submitting own tax return online	72.1
Total persons	Main occupation: ICT workers	Carrying out some interaction related to accessing information	85.9
Total persons	Main occupation: ICT workers	Information: Accessing stored personal information (pension, employment record...)	79.0
Total persons	Main occupation: ICT workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	48.1
Total persons	Main occupation: ICT workers	Information: Accessing information (services, benefits, taxes, etc.)	69.7
Total persons	Main occupation: ICT workers	Carrying out some interaction related to obtaining documents	60.6
Total persons	Main occupation: ICT workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	51.4
Total persons	Main occupation: ICT workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.9
Total persons	Main occupation: ICT workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.4
Total persons	Main occupation: ICT workers	Average number of types of contact with public authorities	4.9
Total persons	Main occupation: Other workers	Total	20,697,517
Total persons	Main occupation: Other workers	Use of any public authority website or app	88.2
Total persons	Main occupation: Other workers	Downloading or printing an official form	50.7
Total persons	Main occupation: Other workers	Making an appointment or booking (for an activity, a medical service...)	62.2
Total persons	Main occupation: Other workers	Submitting own tax return online	50.6
Total persons	Main occupation: Other workers	Carrying out some interaction related to accessing information	72.7
Total persons	Main occupation: Other workers	Information: Accessing stored personal information (pension, employment record...)	64.4
Total persons	Main occupation: Other workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.6
Total persons	Main occupation: Other workers	Information: Accessing information (services, benefits, taxes, etc.)	54.0
Total persons	Main occupation: Other workers	Carrying out some interaction related to obtaining documents	50.7
Total persons	Main occupation: Other workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.7
Total persons	Main occupation: Other workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.4
Total persons	Main occupation: Other workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.2
Total persons	Main occupation: Other workers	Average number of types of contact with public authorities	3.9
Total persons	Net monthly income per consumption unit: First quintile	Total	7,077,033
Total persons	Net monthly income per consumption unit: First quintile	Use of any public authority website or app	76.3
Total persons	Net monthly income per consumption unit: First quintile	Downloading or printing an official form	38.5
Total persons	Net monthly income per consumption unit: First quintile	Making an appointment or booking (for an activity, a medical service...)	52.0
Total persons	Net monthly income per consumption unit: First quintile	Submitting own tax return online	29.4
Total persons	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to accessing information	57.1
Total persons	Net monthly income per consumption unit: First quintile	Information: Accessing stored personal information (pension, employment record...)	47.9
Total persons	Net monthly income per consumption unit: First quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.4
Total persons	Net monthly income per consumption unit: First quintile	Information: Accessing information (services, benefits, taxes, etc.)	41.8
Total persons	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to obtaining documents	45.9
Total persons	Net monthly income per consumption unit: First quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.8
Total persons	Net monthly income per consumption unit: First quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.5
Total persons	Net monthly income per consumption unit: First quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.7
Total persons	Net monthly income per consumption unit: First quintile	Average number of types of contact with public authorities	3.0
Total persons	Net monthly income per consumption unit: Second quintile	Total	6,693,503
Total persons	Net monthly income per consumption unit: Second quintile	Use of any public authority website or app	74.2
Total persons	Net monthly income per consumption unit: Second quintile	Downloading or printing an official form	36.4
Total persons	Net monthly income per consumption unit: Second quintile	Making an appointment or booking (for an activity, a medical service...)	50.6
Total persons	Net monthly income per consumption unit: Second quintile	Submitting own tax return online	33.2
Total persons	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to accessing information	56.0
Total persons	Net monthly income per consumption unit: Second quintile	Information: Accessing stored personal information (pension, employment record...)	47.6
Total persons	Net monthly income per consumption unit: Second quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.2
Total persons	Net monthly income per consumption unit: Second quintile	Information: Accessing information (services, benefits, taxes, etc.)	40.0
Total persons	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to obtaining documents	42.1
Total persons	Net monthly income per consumption unit: Second quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.8
Total persons	Net monthly income per consumption unit: Second quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.5
Total persons	Net monthly income per consumption unit: Second quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.1
Total persons	Net monthly income per consumption unit: Second quintile	Average number of types of contact with public authorities	3.0
Total persons	Net monthly income per consumption unit: Third quintile	Total	6,830,831
Total persons	Net monthly income per consumption unit: Third quintile	Use of any public authority website or app	80.0
Total persons	Net monthly income per consumption unit: Third quintile	Downloading or printing an official form	43.1
Total persons	Net monthly income per consumption unit: Third quintile	Making an appointment or booking (for an activity, a medical service...)	57.3
Total persons	Net monthly income per consumption unit: Third quintile	Submitting own tax return online	42.0
Total persons	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to accessing information	63.8
Total persons	Net monthly income per consumption unit: Third quintile	Information: Accessing stored personal information (pension, employment record...)	56.2
Total persons	Net monthly income per consumption unit: Third quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.6
Total persons	Net monthly income per consumption unit: Third quintile	Information: Accessing information (services, benefits, taxes, etc.)	47.3
Total persons	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to obtaining documents	45.5
Total persons	Net monthly income per consumption unit: Third quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.1
Total persons	Net monthly income per consumption unit: Third quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Total persons	Net monthly income per consumption unit: Third quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.5
Total persons	Net monthly income per consumption unit: Third quintile	Average number of types of contact with public authorities	3.4
Total persons	Net monthly income per consumption unit: Fourth quintile	Total	7,072,051
Total persons	Net monthly income per consumption unit: Fourth quintile	Use of any public authority website or app	83.4
Total persons	Net monthly income per consumption unit: Fourth quintile	Downloading or printing an official form	47.4
Total persons	Net monthly income per consumption unit: Fourth quintile	Making an appointment or booking (for an activity, a medical service...)	60.6
Total persons	Net monthly income per consumption unit: Fourth quintile	Submitting own tax return online	48.5
Total persons	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to accessing information	66.4
Total persons	Net monthly income per consumption unit: Fourth quintile	Information: Accessing stored personal information (pension, employment record...)	57.7
Total persons	Net monthly income per consumption unit: Fourth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.7
Total persons	Net monthly income per consumption unit: Fourth quintile	Information: Accessing information (services, benefits, taxes, etc.)	49.7
Total persons	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to obtaining documents	43.8
Total persons	Net monthly income per consumption unit: Fourth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.5
Total persons	Net monthly income per consumption unit: Fourth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.4
Total persons	Net monthly income per consumption unit: Fourth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Total persons	Net monthly income per consumption unit: Fourth quintile	Average number of types of contact with public authorities	3.6
Total persons	Net monthly income per consumption unit: Fifth quintile	Total	7,204,147
Total persons	Net monthly income per consumption unit: Fifth quintile	Use of any public authority website or app	88.2
Total persons	Net monthly income per consumption unit: Fifth quintile	Downloading or printing an official form	54.2
Total persons	Net monthly income per consumption unit: Fifth quintile	Making an appointment or booking (for an activity, a medical service...)	63.9
Total persons	Net monthly income per consumption unit: Fifth quintile	Submitting own tax return online	54.7
Total persons	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to accessing information	74.5
Total persons	Net monthly income per consumption unit: Fifth quintile	Information: Accessing stored personal information (pension, employment record...)	65.0
Total persons	Net monthly income per consumption unit: Fifth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.9
Total persons	Net monthly income per consumption unit: Fifth quintile	Information: Accessing information (services, benefits, taxes, etc.)	58.6
Total persons	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to obtaining documents	48.0
Total persons	Net monthly income per consumption unit: Fifth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.1
Total persons	Net monthly income per consumption unit: Fifth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.2
Total persons	Net monthly income per consumption unit: Fifth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.3
Total persons	Net monthly income per consumption unit: Fifth quintile	Average number of types of contact with public authorities	4.1
Total persons	Net monthly income per consumption unit: Don't know/No answer	Total	2,756,924
Total persons	Net monthly income per consumption unit: Don't know/No answer	Use of any public authority website or app	74.4
Total persons	Net monthly income per consumption unit: Don't know/No answer	Downloading or printing an official form	34.9
Total persons	Net monthly income per consumption unit: Don't know/No answer	Making an appointment or booking (for an activity, a medical service...)	48.8
Total persons	Net monthly income per consumption unit: Don't know/No answer	Submitting own tax return online	33.5
Total persons	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to accessing information	53.8
Total persons	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing stored personal information (pension, employment record...)	45.5
Total persons	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing public databases or registers (land registry, business registers, etc.)	22.6
Total persons	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing information (services, benefits, taxes, etc.)	38.9
Total persons	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to obtaining documents	44.9
Total persons	Net monthly income per consumption unit: Don't know/No answer	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.1
Total persons	Net monthly income per consumption unit: Don't know/No answer	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.3
Total persons	Net monthly income per consumption unit: Don't know/No answer	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Total persons	Net monthly income per consumption unit: Don't know/No answer	Average number of types of contact with public authorities	2.9
Internet users in the last 12 months	Total persons	Total	36,814,969
Internet users in the last 12 months	Total persons	Use of any public authority website or app	81.8
Internet users in the last 12 months	Total persons	Downloading or printing an official form	44.3
Internet users in the last 12 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	57.6
Internet users in the last 12 months	Total persons	Submitting own tax return online	42.0
Internet users in the last 12 months	Total persons	Carrying out some interaction related to accessing information	64.3
Internet users in the last 12 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	55.5
Internet users in the last 12 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.6
Internet users in the last 12 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	48.0
Internet users in the last 12 months	Total persons	Carrying out some interaction related to obtaining documents	46.1
Internet users in the last 12 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Internet users in the last 12 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.6
Internet users in the last 12 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months	Total persons	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Educational attainment: Less than primary education	Total	509,402
Internet users in the last 12 months	Educational attainment: Less than primary education	Use of any public authority website or app	51.4
Internet users in the last 12 months	Educational attainment: Less than primary education	Downloading or printing an official form	16.7
Internet users in the last 12 months	Educational attainment: Less than primary education	Making an appointment or booking (for an activity, a medical service...)	35.2
Internet users in the last 12 months	Educational attainment: Less than primary education	Submitting own tax return online	13.7
Internet users in the last 12 months	Educational attainment: Less than primary education	Carrying out some interaction related to accessing information	28.0
Internet users in the last 12 months	Educational attainment: Less than primary education	Information: Accessing stored personal information (pension, employment record...)	24.4
Internet users in the last 12 months	Educational attainment: Less than primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	12.4
Internet users in the last 12 months	Educational attainment: Less than primary education	Information: Accessing information (services, benefits, taxes, etc.)	18.7
Internet users in the last 12 months	Educational attainment: Less than primary education	Carrying out some interaction related to obtaining documents	18.2
Internet users in the last 12 months	Educational attainment: Less than primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	13.1
Internet users in the last 12 months	Educational attainment: Less than primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	9.9
Internet users in the last 12 months	Educational attainment: Less than primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	3.7
Internet users in the last 12 months	Educational attainment: Less than primary education	Average number of types of contact with public authorities	1.5
Internet users in the last 12 months	Educational attainment: Primary education	Total	2,562,811
Internet users in the last 12 months	Educational attainment: Primary education	Use of any public authority website or app	55.1
Internet users in the last 12 months	Educational attainment: Primary education	Downloading or printing an official form	16.2
Internet users in the last 12 months	Educational attainment: Primary education	Making an appointment or booking (for an activity, a medical service...)	32.5
Internet users in the last 12 months	Educational attainment: Primary education	Submitting own tax return online	19.9
Internet users in the last 12 months	Educational attainment: Primary education	Carrying out some interaction related to accessing information	36.1
Internet users in the last 12 months	Educational attainment: Primary education	Information: Accessing stored personal information (pension, employment record...)	31.9
Internet users in the last 12 months	Educational attainment: Primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	10.6
Internet users in the last 12 months	Educational attainment: Primary education	Information: Accessing information (services, benefits, taxes, etc.)	22.2
Internet users in the last 12 months	Educational attainment: Primary education	Carrying out some interaction related to obtaining documents	23.5
Internet users in the last 12 months	Educational attainment: Primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	17.1
Internet users in the last 12 months	Educational attainment: Primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	12.2
Internet users in the last 12 months	Educational attainment: Primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	3.6
Internet users in the last 12 months	Educational attainment: Primary education	Average number of types of contact with public authorities	1.7
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Total	7,839,912
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Use of any public authority website or app	68.0
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Downloading or printing an official form	29.1
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	43.5
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Submitting own tax return online	26.9
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to accessing information	47.5
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	39.2
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	14.8
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	31.4
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to obtaining documents	30.9
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	21.8
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.3
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	5.7
Internet users in the last 12 months	Educational attainment: First stage of secondary education	Average number of types of contact with public authorities	2.3
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Total	9,839,707
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Use of any public authority website or app	83.9
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Downloading or printing an official form	40.8
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	55.0
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Submitting own tax return online	37.3
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to accessing information	62.9
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	53.3
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.8
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	44.7
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to obtaining documents	48.5
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.8
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.1
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.0
Internet users in the last 12 months	Educational attainment: Second stage of secondary education	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Educational attainment: Higher vocational training	Total	5,125,726
Internet users in the last 12 months	Educational attainment: Higher vocational training	Use of any public authority website or app	89.7
Internet users in the last 12 months	Educational attainment: Higher vocational training	Downloading or printing an official form	50.2
Internet users in the last 12 months	Educational attainment: Higher vocational training	Making an appointment or booking (for an activity, a medical service...)	65.6
Internet users in the last 12 months	Educational attainment: Higher vocational training	Submitting own tax return online	49.0
Internet users in the last 12 months	Educational attainment: Higher vocational training	Carrying out some interaction related to accessing information	74.0
Internet users in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing stored personal information (pension, employment record...)	63.7
Internet users in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.5
Internet users in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing information (services, benefits, taxes, etc.)	56.9
Internet users in the last 12 months	Educational attainment: Higher vocational training	Carrying out some interaction related to obtaining documents	51.0
Internet users in the last 12 months	Educational attainment: Higher vocational training	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.2
Internet users in the last 12 months	Educational attainment: Higher vocational training	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.8
Internet users in the last 12 months	Educational attainment: Higher vocational training	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 12 months	Educational attainment: Higher vocational training	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Total	4,161,964
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Use of any public authority website or app	93.1
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Downloading or printing an official form	57.7
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Making an appointment or booking (for an activity, a medical service...)	72.3
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Submitting own tax return online	56.9
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to accessing information	78.4
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing stored personal information (pension, employment record...)	69.4
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	42.9
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	60.5
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to obtaining documents	56.2
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.2
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.1
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.6
Internet users in the last 12 months	Educational attainment: University diploma and equivalent	Average number of types of contact with public authorities	4.5
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	5,909,959
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Use of any public authority website or app	95.3
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Downloading or printing an official form	68.0
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Making an appointment or booking (for an activity, a medical service...)	74.7
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Submitting own tax return online	63.1
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to accessing information	84.7
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing stored personal information (pension, employment record...)	75.1
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	48.7
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	71.0
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to obtaining documents	61.7
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.8
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.6
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.6
Internet users in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Average number of types of contact with public authorities	5.0
Internet users in the last 12 months	Educational attainment: Doctorate	Total	453,169
Internet users in the last 12 months	Educational attainment: Doctorate	Use of any public authority website or app	96.9
Internet users in the last 12 months	Educational attainment: Doctorate	Downloading or printing an official form	74.0
Internet users in the last 12 months	Educational attainment: Doctorate	Making an appointment or booking (for an activity, a medical service...)	77.9
Internet users in the last 12 months	Educational attainment: Doctorate	Submitting own tax return online	69.8
Internet users in the last 12 months	Educational attainment: Doctorate	Carrying out some interaction related to accessing information	87.9
Internet users in the last 12 months	Educational attainment: Doctorate	Information: Accessing stored personal information (pension, employment record...)	80.2
Internet users in the last 12 months	Educational attainment: Doctorate	Information: Accessing public databases or registers (land registry, business registers, etc.)	52.5
Internet users in the last 12 months	Educational attainment: Doctorate	Information: Accessing information (services, benefits, taxes, etc.)	73.3
Internet users in the last 12 months	Educational attainment: Doctorate	Carrying out some interaction related to obtaining documents	64.2
Internet users in the last 12 months	Educational attainment: Doctorate	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.3
Internet users in the last 12 months	Educational attainment: Doctorate	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.5
Internet users in the last 12 months	Educational attainment: Doctorate	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.5
Internet users in the last 12 months	Educational attainment: Doctorate	Average number of types of contact with public authorities	5.2
Internet users in the last 12 months	Educational attainment: Other	Total	412,318
Internet users in the last 12 months	Educational attainment: Other	Use of any public authority website or app	77.9
Internet users in the last 12 months	Educational attainment: Other	Downloading or printing an official form	49.3
Internet users in the last 12 months	Educational attainment: Other	Making an appointment or booking (for an activity, a medical service...)	59.3
Internet users in the last 12 months	Educational attainment: Other	Submitting own tax return online	41.8
Internet users in the last 12 months	Educational attainment: Other	Carrying out some interaction related to accessing information	60.4
Internet users in the last 12 months	Educational attainment: Other	Information: Accessing stored personal information (pension, employment record...)	53.6
Internet users in the last 12 months	Educational attainment: Other	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.0
Internet users in the last 12 months	Educational attainment: Other	Information: Accessing information (services, benefits, taxes, etc.)	45.1
Internet users in the last 12 months	Educational attainment: Other	Carrying out some interaction related to obtaining documents	47.4
Internet users in the last 12 months	Educational attainment: Other	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.5
Internet users in the last 12 months	Educational attainment: Other	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.1
Internet users in the last 12 months	Educational attainment: Other	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.5
Internet users in the last 12 months	Educational attainment: Other	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Employment status: Employed	Total	21,675,356
Internet users in the last 12 months	Employment status: Employed	Use of any public authority website or app	88.7
Internet users in the last 12 months	Employment status: Employed	Downloading or printing an official form	51.3
Internet users in the last 12 months	Employment status: Employed	Making an appointment or booking (for an activity, a medical service...)	62.9
Internet users in the last 12 months	Employment status: Employed	Submitting own tax return online	51.8
Internet users in the last 12 months	Employment status: Employed	Carrying out some interaction related to accessing information	73.5
Internet users in the last 12 months	Employment status: Employed	Information: Accessing stored personal information (pension, employment record...)	65.2
Internet users in the last 12 months	Employment status: Employed	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.4
Internet users in the last 12 months	Employment status: Employed	Information: Accessing information (services, benefits, taxes, etc.)	54.9
Internet users in the last 12 months	Employment status: Employed	Carrying out some interaction related to obtaining documents	51.3
Internet users in the last 12 months	Employment status: Employed	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.3
Internet users in the last 12 months	Employment status: Employed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.4
Internet users in the last 12 months	Employment status: Employed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Internet users in the last 12 months	Employment status: Employed	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months	Employment status: Unemployed	Total	2,989,534
Internet users in the last 12 months	Employment status: Unemployed	Use of any public authority website or app	81.6
Internet users in the last 12 months	Employment status: Unemployed	Downloading or printing an official form	43.1
Internet users in the last 12 months	Employment status: Unemployed	Making an appointment or booking (for an activity, a medical service...)	59.8
Internet users in the last 12 months	Employment status: Unemployed	Submitting own tax return online	38.7
Internet users in the last 12 months	Employment status: Unemployed	Carrying out some interaction related to accessing information	65.3
Internet users in the last 12 months	Employment status: Unemployed	Information: Accessing stored personal information (pension, employment record...)	58.0
Internet users in the last 12 months	Employment status: Unemployed	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.4
Internet users in the last 12 months	Employment status: Unemployed	Information: Accessing information (services, benefits, taxes, etc.)	50.7
Internet users in the last 12 months	Employment status: Unemployed	Carrying out some interaction related to obtaining documents	50.0
Internet users in the last 12 months	Employment status: Unemployed	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.0
Internet users in the last 12 months	Employment status: Unemployed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.8
Internet users in the last 12 months	Employment status: Unemployed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.8
Internet users in the last 12 months	Employment status: Unemployed	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Employment status: Inactive: Students	Total	3,658,101
Internet users in the last 12 months	Employment status: Inactive: Students	Use of any public authority website or app	72.8
Internet users in the last 12 months	Employment status: Inactive: Students	Downloading or printing an official form	35.7
Internet users in the last 12 months	Employment status: Inactive: Students	Making an appointment or booking (for an activity, a medical service...)	44.5
Internet users in the last 12 months	Employment status: Inactive: Students	Submitting own tax return online	8.7
Internet users in the last 12 months	Employment status: Inactive: Students	Carrying out some interaction related to accessing information	46.4
Internet users in the last 12 months	Employment status: Inactive: Students	Information: Accessing stored personal information (pension, employment record...)	31.8
Internet users in the last 12 months	Employment status: Inactive: Students	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.8
Internet users in the last 12 months	Employment status: Inactive: Students	Information: Accessing information (services, benefits, taxes, etc.)	34.2
Internet users in the last 12 months	Employment status: Inactive: Students	Carrying out some interaction related to obtaining documents	52.0
Internet users in the last 12 months	Employment status: Inactive: Students	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.9
Internet users in the last 12 months	Employment status: Inactive: Students	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.0
Internet users in the last 12 months	Employment status: Inactive: Students	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.0
Internet users in the last 12 months	Employment status: Inactive: Students	Average number of types of contact with public authorities	2.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Total	1,400,510
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Use of any public authority website or app	66.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Downloading or printing an official form	22.2
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Making an appointment or booking (for an activity, a medical service...)	51.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Submitting own tax return online	26.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to accessing information	37.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing stored personal information (pension, employment record...)	27.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing public databases or registers (land registry, business registers, etc.)	16.1
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing information (services, benefits, taxes, etc.)	27.3
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to obtaining documents	30.1
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Documents: Requesting an official document or certificate (birth, residence, etc.)	19.5
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.7
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	4.8
Internet users in the last 12 months	Employment status: Inactive: Homemakers	Average number of types of contact with public authorities	2.1
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Total	5,246,366
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Use of any public authority website or app	66.1
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Downloading or printing an official form	29.4
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Making an appointment or booking (for an activity, a medical service...)	46.8
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Submitting own tax return online	32.5
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to accessing information	47.2
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing stored personal information (pension, employment record...)	39.2
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing public databases or registers (land registry, business registers, etc.)	19.6
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing information (services, benefits, taxes, etc.)	34.1
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to obtaining documents	24.9
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Documents: Requesting an official document or certificate (birth, residence, etc.)	17.0
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	11.7
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	5.4
Internet users in the last 12 months	Employment status: Inactive: Pensioners	Average number of types of contact with public authorities	2.4
Internet users in the last 12 months	Employment status: Other employment status	Total	1,845,103
Internet users in the last 12 months	Employment status: Other employment status	Use of any public authority website or app	75.8
Internet users in the last 12 months	Employment status: Other employment status	Downloading or printing an official form	40.4
Internet users in the last 12 months	Employment status: Other employment status	Making an appointment or booking (for an activity, a medical service...)	53.6
Internet users in the last 12 months	Employment status: Other employment status	Submitting own tax return online	37.5
Internet users in the last 12 months	Employment status: Other employment status	Carrying out some interaction related to accessing information	59.9
Internet users in the last 12 months	Employment status: Other employment status	Information: Accessing stored personal information (pension, employment record...)	51.3
Internet users in the last 12 months	Employment status: Other employment status	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.9
Internet users in the last 12 months	Employment status: Other employment status	Information: Accessing information (services, benefits, taxes, etc.)	45.7
Internet users in the last 12 months	Employment status: Other employment status	Carrying out some interaction related to obtaining documents	39.1
Internet users in the last 12 months	Employment status: Other employment status	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.8
Internet users in the last 12 months	Employment status: Other employment status	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.3
Internet users in the last 12 months	Employment status: Other employment status	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.2
Internet users in the last 12 months	Employment status: Other employment status	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	15,683,676
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Use of any public authority website or app	90.0
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Downloading or printing an official form	52.4
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Making an appointment or booking (for an activity, a medical service...)	64.3
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Submitting own tax return online	57.2
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to accessing information	75.0
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing stored personal information (pension, employment record...)	66.9
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.5
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing information (services, benefits, taxes, etc.)	56.1
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to obtaining documents	51.0
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.9
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.7
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months	Professional status (in main job): Employee with a permanent contract	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	2,554,302
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Use of any public authority website or app	89.6
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Downloading or printing an official form	55.6
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Making an appointment or booking (for an activity, a medical service...)	66.5
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Submitting own tax return online	44.3
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to accessing information	75.3
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing stored personal information (pension, employment record...)	65.6
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.3
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing information (services, benefits, taxes, etc.)	57.7
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to obtaining documents	59.8
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.2
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	34.3
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.7
Internet users in the last 12 months	Professional status (in main job): Employee with a temporary contract	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Total	1,345,920
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Use of any public authority website or app	83.0
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Downloading or printing an official form	43.8
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Making an appointment or booking (for an activity, a medical service...)	51.2
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Submitting own tax return online	30.4
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to accessing information	66.7
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing stored personal information (pension, employment record...)	61.4
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.6
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing information (services, benefits, taxes, etc.)	46.9
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to obtaining documents	45.5
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.0
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.1
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.2
Internet users in the last 12 months	Professional status (in main job): Self-employed with employees	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Total	1,967,902
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Use of any public authority website or app	82.7
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Downloading or printing an official form	43.5
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Making an appointment or booking (for an activity, a medical service...)	56.4
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Submitting own tax return online	34.7
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to accessing information	65.0
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing stored personal information (pension, employment record...)	55.9
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.5
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing information (services, benefits, taxes, etc.)	48.0
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to obtaining documents	46.9
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.2
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.7
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Internet users in the last 12 months	Professional status (in main job): Self-employed without employees	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	123,556
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Use of any public authority website or app	63.5
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Downloading or printing an official form	35.7
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Making an appointment or booking (for an activity, a medical service...)	39.1
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Submitting own tax return online	18.7
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to accessing information	49.3
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing stored personal information (pension, employment record...)	34.4
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing public databases or registers (land registry, business registers, etc.)	14.7
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing information (services, benefits, taxes, etc.)	36.7
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to obtaining documents	45.5
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.8
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	12.0
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Internet users in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Average number of types of contact with public authorities	2.4
Internet users in the last 12 months	Working hours (in main job): Full-time	Total	18,394,294
Internet users in the last 12 months	Working hours (in main job): Full-time	Use of any public authority website or app	88.8
Internet users in the last 12 months	Working hours (in main job): Full-time	Downloading or printing an official form	51.9
Internet users in the last 12 months	Working hours (in main job): Full-time	Making an appointment or booking (for an activity, a medical service...)	63.1
Internet users in the last 12 months	Working hours (in main job): Full-time	Submitting own tax return online	54.0
Internet users in the last 12 months	Working hours (in main job): Full-time	Carrying out some interaction related to accessing information	73.6
Internet users in the last 12 months	Working hours (in main job): Full-time	Information: Accessing stored personal information (pension, employment record...)	65.8
Internet users in the last 12 months	Working hours (in main job): Full-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.4
Internet users in the last 12 months	Working hours (in main job): Full-time	Information: Accessing information (services, benefits, taxes, etc.)	55.6
Internet users in the last 12 months	Working hours (in main job): Full-time	Carrying out some interaction related to obtaining documents	51.7
Internet users in the last 12 months	Working hours (in main job): Full-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.9
Internet users in the last 12 months	Working hours (in main job): Full-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.1
Internet users in the last 12 months	Working hours (in main job): Full-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months	Working hours (in main job): Full-time	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months	Working hours (in main job): Part-time	Total	3,281,062
Internet users in the last 12 months	Working hours (in main job): Part-time	Use of any public authority website or app	88.3
Internet users in the last 12 months	Working hours (in main job): Part-time	Downloading or printing an official form	47.9
Internet users in the last 12 months	Working hours (in main job): Part-time	Making an appointment or booking (for an activity, a medical service...)	61.9
Internet users in the last 12 months	Working hours (in main job): Part-time	Submitting own tax return online	39.3
Internet users in the last 12 months	Working hours (in main job): Part-time	Carrying out some interaction related to accessing information	72.9
Internet users in the last 12 months	Working hours (in main job): Part-time	Information: Accessing stored personal information (pension, employment record...)	61.9
Internet users in the last 12 months	Working hours (in main job): Part-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.7
Internet users in the last 12 months	Working hours (in main job): Part-time	Information: Accessing information (services, benefits, taxes, etc.)	51.1
Internet users in the last 12 months	Working hours (in main job): Part-time	Carrying out some interaction related to obtaining documents	49.0
Internet users in the last 12 months	Working hours (in main job): Part-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.2
Internet users in the last 12 months	Working hours (in main job): Part-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.5
Internet users in the last 12 months	Working hours (in main job): Part-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 12 months	Working hours (in main job): Part-time	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months	Main occupation: Manual	Total	5,952,513
Internet users in the last 12 months	Main occupation: Manual	Use of any public authority website or app	80.6
Internet users in the last 12 months	Main occupation: Manual	Downloading or printing an official form	35.8
Internet users in the last 12 months	Main occupation: Manual	Making an appointment or booking (for an activity, a medical service...)	48.6
Internet users in the last 12 months	Main occupation: Manual	Submitting own tax return online	39.3
Internet users in the last 12 months	Main occupation: Manual	Carrying out some interaction related to accessing information	62.5
Internet users in the last 12 months	Main occupation: Manual	Information: Accessing stored personal information (pension, employment record...)	55.7
Internet users in the last 12 months	Main occupation: Manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	22.1
Internet users in the last 12 months	Main occupation: Manual	Information: Accessing information (services, benefits, taxes, etc.)	40.7
Internet users in the last 12 months	Main occupation: Manual	Carrying out some interaction related to obtaining documents	40.0
Internet users in the last 12 months	Main occupation: Manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.4
Internet users in the last 12 months	Main occupation: Manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.1
Internet users in the last 12 months	Main occupation: Manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Internet users in the last 12 months	Main occupation: Manual	Average number of types of contact with public authorities	3.0
Internet users in the last 12 months	Main occupation: Non-manual	Total	15,722,843
Internet users in the last 12 months	Main occupation: Non-manual	Use of any public authority website or app	91.8
Internet users in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	57.2
Internet users in the last 12 months	Main occupation: Non-manual	Making an appointment or booking (for an activity, a medical service...)	68.3
Internet users in the last 12 months	Main occupation: Non-manual	Submitting own tax return online	56.5
Internet users in the last 12 months	Main occupation: Non-manual	Carrying out some interaction related to accessing information	77.7
Internet users in the last 12 months	Main occupation: Non-manual	Information: Accessing stored personal information (pension, employment record...)	68.9
Internet users in the last 12 months	Main occupation: Non-manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.0
Internet users in the last 12 months	Main occupation: Non-manual	Information: Accessing information (services, benefits, taxes, etc.)	60.3
Internet users in the last 12 months	Main occupation: Non-manual	Carrying out some interaction related to obtaining documents	55.6
Internet users in the last 12 months	Main occupation: Non-manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.1
Internet users in the last 12 months	Main occupation: Non-manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.8
Internet users in the last 12 months	Main occupation: Non-manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.8
Internet users in the last 12 months	Main occupation: Non-manual	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months	Main occupation: ICT workers	Total	1,039,221
Internet users in the last 12 months	Main occupation: ICT workers	Use of any public authority website or app	94.4
Internet users in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	61.3
Internet users in the last 12 months	Main occupation: ICT workers	Making an appointment or booking (for an activity, a medical service...)	72.1
Internet users in the last 12 months	Main occupation: ICT workers	Submitting own tax return online	72.1
Internet users in the last 12 months	Main occupation: ICT workers	Carrying out some interaction related to accessing information	85.9
Internet users in the last 12 months	Main occupation: ICT workers	Information: Accessing stored personal information (pension, employment record...)	79.0
Internet users in the last 12 months	Main occupation: ICT workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	48.1
Internet users in the last 12 months	Main occupation: ICT workers	Information: Accessing information (services, benefits, taxes, etc.)	69.7
Internet users in the last 12 months	Main occupation: ICT workers	Carrying out some interaction related to obtaining documents	60.6
Internet users in the last 12 months	Main occupation: ICT workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	51.4
Internet users in the last 12 months	Main occupation: ICT workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.9
Internet users in the last 12 months	Main occupation: ICT workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.4
Internet users in the last 12 months	Main occupation: ICT workers	Average number of types of contact with public authorities	4.9
Internet users in the last 12 months	Main occupation: Other workers	Total	20,636,135
Internet users in the last 12 months	Main occupation: Other workers	Use of any public authority website or app	88.4
Internet users in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	50.8
Internet users in the last 12 months	Main occupation: Other workers	Making an appointment or booking (for an activity, a medical service...)	62.4
Internet users in the last 12 months	Main occupation: Other workers	Submitting own tax return online	50.7
Internet users in the last 12 months	Main occupation: Other workers	Carrying out some interaction related to accessing information	72.9
Internet users in the last 12 months	Main occupation: Other workers	Information: Accessing stored personal information (pension, employment record...)	64.6
Internet users in the last 12 months	Main occupation: Other workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.7
Internet users in the last 12 months	Main occupation: Other workers	Information: Accessing information (services, benefits, taxes, etc.)	54.1
Internet users in the last 12 months	Main occupation: Other workers	Carrying out some interaction related to obtaining documents	50.9
Internet users in the last 12 months	Main occupation: Other workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.9
Internet users in the last 12 months	Main occupation: Other workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.5
Internet users in the last 12 months	Main occupation: Other workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.2
Internet users in the last 12 months	Main occupation: Other workers	Average number of types of contact with public authorities	3.9
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Total	6,895,062
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Use of any public authority website or app	78.3
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Downloading or printing an official form	39.5
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Making an appointment or booking (for an activity, a medical service...)	53.4
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Submitting own tax return online	30.2
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to accessing information	58.6
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing stored personal information (pension, employment record...)	49.1
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.0
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing information (services, benefits, taxes, etc.)	42.9
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to obtaining documents	47.1
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.8
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Internet users in the last 12 months	Net monthly income per consumption unit: First quintile	Average number of types of contact with public authorities	3.1
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	6,503,744
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Use of any public authority website or app	76.3
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Downloading or printing an official form	37.4
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Making an appointment or booking (for an activity, a medical service...)	52.0
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Submitting own tax return online	34.2
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to accessing information	57.6
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing stored personal information (pension, employment record...)	49.0
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.9
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing information (services, benefits, taxes, etc.)	41.2
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to obtaining documents	43.4
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.7
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 12 months	Net monthly income per consumption unit: Second quintile	Average number of types of contact with public authorities	3.0
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	6,672,165
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Use of any public authority website or app	81.9
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Downloading or printing an official form	44.1
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Making an appointment or booking (for an activity, a medical service...)	58.6
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Submitting own tax return online	43.0
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to accessing information	65.3
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing stored personal information (pension, employment record...)	57.6
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.2
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing information (services, benefits, taxes, etc.)	48.4
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to obtaining documents	46.6
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.9
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months	Net monthly income per consumption unit: Third quintile	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	6,978,153
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Use of any public authority website or app	84.5
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Downloading or printing an official form	48.0
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Making an appointment or booking (for an activity, a medical service...)	61.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Submitting own tax return online	49.1
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to accessing information	67.3
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing stored personal information (pension, employment record...)	58.5
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing information (services, benefits, taxes, etc.)	50.3
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to obtaining documents	44.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.9
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.7
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.9
Internet users in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	7,112,399
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Use of any public authority website or app	89.3
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Downloading or printing an official form	54.9
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Making an appointment or booking (for an activity, a medical service...)	64.7
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Submitting own tax return online	55.5
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to accessing information	75.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing stored personal information (pension, employment record...)	65.8
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing information (services, benefits, taxes, etc.)	59.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to obtaining documents	48.6
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.6
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.5
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,653,446
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Use of any public authority website or app	77.3
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Downloading or printing an official form	36.2
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Making an appointment or booking (for an activity, a medical service...)	50.7
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Submitting own tax return online	34.8
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to accessing information	55.9
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing stored personal information (pension, employment record...)	47.3
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.5
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing information (services, benefits, taxes, etc.)	40.4
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to obtaining documents	46.6
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.5
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.0
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Average number of types of contact with public authorities	3.0
Internet users in the last 3 months	Total persons	Total	36,718,725
Internet users in the last 3 months	Total persons	Use of any public authority website or app	82.0
Internet users in the last 3 months	Total persons	Downloading or printing an official form	44.4
Internet users in the last 3 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	57.8
Internet users in the last 3 months	Total persons	Submitting own tax return online	42.1
Internet users in the last 3 months	Total persons	Carrying out some interaction related to accessing information	64.5
Internet users in the last 3 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	55.6
Internet users in the last 3 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.7
Internet users in the last 3 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	48.1
Internet users in the last 3 months	Total persons	Carrying out some interaction related to obtaining documents	46.2
Internet users in the last 3 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Internet users in the last 3 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.6
Internet users in the last 3 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months	Total persons	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Educational attainment: Less than primary education	Total	496,007
Internet users in the last 3 months	Educational attainment: Less than primary education	Use of any public authority website or app	52.4
Internet users in the last 3 months	Educational attainment: Less than primary education	Downloading or printing an official form	17.1
Internet users in the last 3 months	Educational attainment: Less than primary education	Making an appointment or booking (for an activity, a medical service...)	36.2
Internet users in the last 3 months	Educational attainment: Less than primary education	Submitting own tax return online	14.0
Internet users in the last 3 months	Educational attainment: Less than primary education	Carrying out some interaction related to accessing information	28.3
Internet users in the last 3 months	Educational attainment: Less than primary education	Information: Accessing stored personal information (pension, employment record...)	25.0
Internet users in the last 3 months	Educational attainment: Less than primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	12.7
Internet users in the last 3 months	Educational attainment: Less than primary education	Information: Accessing information (services, benefits, taxes, etc.)	18.8
Internet users in the last 3 months	Educational attainment: Less than primary education	Carrying out some interaction related to obtaining documents	18.7
Internet users in the last 3 months	Educational attainment: Less than primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	13.5
Internet users in the last 3 months	Educational attainment: Less than primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	10.1
Internet users in the last 3 months	Educational attainment: Less than primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	3.8
Internet users in the last 3 months	Educational attainment: Less than primary education	Average number of types of contact with public authorities	1.5
Internet users in the last 3 months	Educational attainment: Primary education	Total	2,554,083
Internet users in the last 3 months	Educational attainment: Primary education	Use of any public authority website or app	55.2
Internet users in the last 3 months	Educational attainment: Primary education	Downloading or printing an official form	16.3
Internet users in the last 3 months	Educational attainment: Primary education	Making an appointment or booking (for an activity, a medical service...)	32.6
Internet users in the last 3 months	Educational attainment: Primary education	Submitting own tax return online	19.9
Internet users in the last 3 months	Educational attainment: Primary education	Carrying out some interaction related to accessing information	36.2
Internet users in the last 3 months	Educational attainment: Primary education	Information: Accessing stored personal information (pension, employment record...)	32.0
Internet users in the last 3 months	Educational attainment: Primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	10.7
Internet users in the last 3 months	Educational attainment: Primary education	Information: Accessing information (services, benefits, taxes, etc.)	22.3
Internet users in the last 3 months	Educational attainment: Primary education	Carrying out some interaction related to obtaining documents	23.5
Internet users in the last 3 months	Educational attainment: Primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	17.1
Internet users in the last 3 months	Educational attainment: Primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	12.2
Internet users in the last 3 months	Educational attainment: Primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	3.6
Internet users in the last 3 months	Educational attainment: Primary education	Average number of types of contact with public authorities	1.7
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Total	7,820,859
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Use of any public authority website or app	68.2
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Downloading or printing an official form	29.1
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	43.5
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Submitting own tax return online	27.0
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to accessing information	47.6
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	39.3
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	14.9
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	31.5
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to obtaining documents	30.9
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	21.9
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.4
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	5.8
Internet users in the last 3 months	Educational attainment: First stage of secondary education	Average number of types of contact with public authorities	2.3
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Total	9,810,439
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Use of any public authority website or app	84.1
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Downloading or printing an official form	40.9
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	55.1
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Submitting own tax return online	37.4
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to accessing information	63.0
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	53.4
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.8
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	44.9
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to obtaining documents	48.6
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.9
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.1
Internet users in the last 3 months	Educational attainment: Second stage of secondary education	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Educational attainment: Higher vocational training	Total	5,118,557
Internet users in the last 3 months	Educational attainment: Higher vocational training	Use of any public authority website or app	89.8
Internet users in the last 3 months	Educational attainment: Higher vocational training	Downloading or printing an official form	50.2
Internet users in the last 3 months	Educational attainment: Higher vocational training	Making an appointment or booking (for an activity, a medical service...)	65.7
Internet users in the last 3 months	Educational attainment: Higher vocational training	Submitting own tax return online	49.1
Internet users in the last 3 months	Educational attainment: Higher vocational training	Carrying out some interaction related to accessing information	74.1
Internet users in the last 3 months	Educational attainment: Higher vocational training	Information: Accessing stored personal information (pension, employment record...)	63.8
Internet users in the last 3 months	Educational attainment: Higher vocational training	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.5
Internet users in the last 3 months	Educational attainment: Higher vocational training	Information: Accessing information (services, benefits, taxes, etc.)	57.0
Internet users in the last 3 months	Educational attainment: Higher vocational training	Carrying out some interaction related to obtaining documents	51.0
Internet users in the last 3 months	Educational attainment: Higher vocational training	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.2
Internet users in the last 3 months	Educational attainment: Higher vocational training	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.8
Internet users in the last 3 months	Educational attainment: Higher vocational training	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 3 months	Educational attainment: Higher vocational training	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Total	4,147,766
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Use of any public authority website or app	93.3
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Downloading or printing an official form	57.8
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Making an appointment or booking (for an activity, a medical service...)	72.5
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Submitting own tax return online	57.0
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to accessing information	78.6
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Information: Accessing stored personal information (pension, employment record...)	69.5
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	43.0
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	60.7
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to obtaining documents	56.4
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.4
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.2
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.7
Internet users in the last 3 months	Educational attainment: University diploma and equivalent	Average number of types of contact with public authorities	4.5
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Total	5,907,017
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Use of any public authority website or app	95.3
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Downloading or printing an official form	68.0
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Making an appointment or booking (for an activity, a medical service...)	74.7
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Submitting own tax return online	63.1
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to accessing information	84.7
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing stored personal information (pension, employment record...)	75.1
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	48.7
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	71.1
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to obtaining documents	61.7
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.8
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.6
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.6
Internet users in the last 3 months	Educational attainment: University degree, master's degree and equivalent	Average number of types of contact with public authorities	5.0
Internet users in the last 3 months	Educational attainment: Doctorate	Total	451,680
Internet users in the last 3 months	Educational attainment: Doctorate	Use of any public authority website or app	96.9
Internet users in the last 3 months	Educational attainment: Doctorate	Downloading or printing an official form	74.3
Internet users in the last 3 months	Educational attainment: Doctorate	Making an appointment or booking (for an activity, a medical service...)	78.1
Internet users in the last 3 months	Educational attainment: Doctorate	Submitting own tax return online	70.1
Internet users in the last 3 months	Educational attainment: Doctorate	Carrying out some interaction related to accessing information	87.8
Internet users in the last 3 months	Educational attainment: Doctorate	Information: Accessing stored personal information (pension, employment record...)	80.5
Internet users in the last 3 months	Educational attainment: Doctorate	Information: Accessing public databases or registers (land registry, business registers, etc.)	52.4
Internet users in the last 3 months	Educational attainment: Doctorate	Information: Accessing information (services, benefits, taxes, etc.)	73.6
Internet users in the last 3 months	Educational attainment: Doctorate	Carrying out some interaction related to obtaining documents	64.4
Internet users in the last 3 months	Educational attainment: Doctorate	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.4
Internet users in the last 3 months	Educational attainment: Doctorate	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.6
Internet users in the last 3 months	Educational attainment: Doctorate	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.6
Internet users in the last 3 months	Educational attainment: Doctorate	Average number of types of contact with public authorities	5.2
Internet users in the last 3 months	Educational attainment: Other	Total	412,318
Internet users in the last 3 months	Educational attainment: Other	Use of any public authority website or app	77.9
Internet users in the last 3 months	Educational attainment: Other	Downloading or printing an official form	49.3
Internet users in the last 3 months	Educational attainment: Other	Making an appointment or booking (for an activity, a medical service...)	59.3
Internet users in the last 3 months	Educational attainment: Other	Submitting own tax return online	41.8
Internet users in the last 3 months	Educational attainment: Other	Carrying out some interaction related to accessing information	60.4
Internet users in the last 3 months	Educational attainment: Other	Information: Accessing stored personal information (pension, employment record...)	53.6
Internet users in the last 3 months	Educational attainment: Other	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.0
Internet users in the last 3 months	Educational attainment: Other	Information: Accessing information (services, benefits, taxes, etc.)	45.1
Internet users in the last 3 months	Educational attainment: Other	Carrying out some interaction related to obtaining documents	47.4
Internet users in the last 3 months	Educational attainment: Other	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.5
Internet users in the last 3 months	Educational attainment: Other	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.1
Internet users in the last 3 months	Educational attainment: Other	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.5
Internet users in the last 3 months	Educational attainment: Other	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Employment status: Employed	Total	21,621,376
Internet users in the last 3 months	Employment status: Employed	Use of any public authority website or app	88.9
Internet users in the last 3 months	Employment status: Employed	Downloading or printing an official form	51.5
Internet users in the last 3 months	Employment status: Employed	Making an appointment or booking (for an activity, a medical service...)	63.0
Internet users in the last 3 months	Employment status: Employed	Submitting own tax return online	51.9
Internet users in the last 3 months	Employment status: Employed	Carrying out some interaction related to accessing information	73.7
Internet users in the last 3 months	Employment status: Employed	Information: Accessing stored personal information (pension, employment record...)	65.4
Internet users in the last 3 months	Employment status: Employed	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.5
Internet users in the last 3 months	Employment status: Employed	Information: Accessing information (services, benefits, taxes, etc.)	55.0
Internet users in the last 3 months	Employment status: Employed	Carrying out some interaction related to obtaining documents	51.4
Internet users in the last 3 months	Employment status: Employed	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.4
Internet users in the last 3 months	Employment status: Employed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.5
Internet users in the last 3 months	Employment status: Employed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.4
Internet users in the last 3 months	Employment status: Employed	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months	Employment status: Unemployed	Total	2,978,836
Internet users in the last 3 months	Employment status: Unemployed	Use of any public authority website or app	81.8
Internet users in the last 3 months	Employment status: Unemployed	Downloading or printing an official form	43.3
Internet users in the last 3 months	Employment status: Unemployed	Making an appointment or booking (for an activity, a medical service...)	59.9
Internet users in the last 3 months	Employment status: Unemployed	Submitting own tax return online	38.8
Internet users in the last 3 months	Employment status: Unemployed	Carrying out some interaction related to accessing information	65.4
Internet users in the last 3 months	Employment status: Unemployed	Information: Accessing stored personal information (pension, employment record...)	58.2
Internet users in the last 3 months	Employment status: Unemployed	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.3
Internet users in the last 3 months	Employment status: Unemployed	Information: Accessing information (services, benefits, taxes, etc.)	50.8
Internet users in the last 3 months	Employment status: Unemployed	Carrying out some interaction related to obtaining documents	50.1
Internet users in the last 3 months	Employment status: Unemployed	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.1
Internet users in the last 3 months	Employment status: Unemployed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.8
Internet users in the last 3 months	Employment status: Unemployed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.9
Internet users in the last 3 months	Employment status: Unemployed	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Employment status: Inactive: Students	Total	3,658,101
Internet users in the last 3 months	Employment status: Inactive: Students	Use of any public authority website or app	72.8
Internet users in the last 3 months	Employment status: Inactive: Students	Downloading or printing an official form	35.7
Internet users in the last 3 months	Employment status: Inactive: Students	Making an appointment or booking (for an activity, a medical service...)	44.5
Internet users in the last 3 months	Employment status: Inactive: Students	Submitting own tax return online	8.7
Internet users in the last 3 months	Employment status: Inactive: Students	Carrying out some interaction related to accessing information	46.4
Internet users in the last 3 months	Employment status: Inactive: Students	Information: Accessing stored personal information (pension, employment record...)	31.8
Internet users in the last 3 months	Employment status: Inactive: Students	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.8
Internet users in the last 3 months	Employment status: Inactive: Students	Information: Accessing information (services, benefits, taxes, etc.)	34.2
Internet users in the last 3 months	Employment status: Inactive: Students	Carrying out some interaction related to obtaining documents	52.0
Internet users in the last 3 months	Employment status: Inactive: Students	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.9
Internet users in the last 3 months	Employment status: Inactive: Students	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.0
Internet users in the last 3 months	Employment status: Inactive: Students	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.0
Internet users in the last 3 months	Employment status: Inactive: Students	Average number of types of contact with public authorities	2.5
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Total	1,398,026
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Use of any public authority website or app	66.6
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Downloading or printing an official form	22.2
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Making an appointment or booking (for an activity, a medical service...)	51.5
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Submitting own tax return online	26.6
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to accessing information	37.6
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Information: Accessing stored personal information (pension, employment record...)	27.5
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Information: Accessing public databases or registers (land registry, business registers, etc.)	16.1
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Information: Accessing information (services, benefits, taxes, etc.)	27.3
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to obtaining documents	30.1
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Documents: Requesting an official document or certificate (birth, residence, etc.)	19.5
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.8
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	4.8
Internet users in the last 3 months	Employment status: Inactive: Homemakers	Average number of types of contact with public authorities	2.1
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Total	5,225,194
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Use of any public authority website or app	66.3
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Downloading or printing an official form	29.5
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Making an appointment or booking (for an activity, a medical service...)	47.0
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Submitting own tax return online	32.6
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to accessing information	47.3
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Information: Accessing stored personal information (pension, employment record...)	39.3
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Information: Accessing public databases or registers (land registry, business registers, etc.)	19.6
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Information: Accessing information (services, benefits, taxes, etc.)	34.2
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to obtaining documents	24.9
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Documents: Requesting an official document or certificate (birth, residence, etc.)	17.1
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	11.7
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	5.4
Internet users in the last 3 months	Employment status: Inactive: Pensioners	Average number of types of contact with public authorities	2.4
Internet users in the last 3 months	Employment status: Other employment status	Total	1,837,192
Internet users in the last 3 months	Employment status: Other employment status	Use of any public authority website or app	75.9
Internet users in the last 3 months	Employment status: Other employment status	Downloading or printing an official form	40.3
Internet users in the last 3 months	Employment status: Other employment status	Making an appointment or booking (for an activity, a medical service...)	53.8
Internet users in the last 3 months	Employment status: Other employment status	Submitting own tax return online	37.4
Internet users in the last 3 months	Employment status: Other employment status	Carrying out some interaction related to accessing information	59.9
Internet users in the last 3 months	Employment status: Other employment status	Information: Accessing stored personal information (pension, employment record...)	51.3
Internet users in the last 3 months	Employment status: Other employment status	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.1
Internet users in the last 3 months	Employment status: Other employment status	Information: Accessing information (services, benefits, taxes, etc.)	45.9
Internet users in the last 3 months	Employment status: Other employment status	Carrying out some interaction related to obtaining documents	39.2
Internet users in the last 3 months	Employment status: Other employment status	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.0
Internet users in the last 3 months	Employment status: Other employment status	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.4
Internet users in the last 3 months	Employment status: Other employment status	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.2
Internet users in the last 3 months	Employment status: Other employment status	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Total	15,668,034
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Use of any public authority website or app	90.1
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Downloading or printing an official form	52.5
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Making an appointment or booking (for an activity, a medical service...)	64.4
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Submitting own tax return online	57.3
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to accessing information	75.1
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing stored personal information (pension, employment record...)	67.0
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.6
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing information (services, benefits, taxes, etc.)	56.2
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to obtaining documents	51.1
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.0
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.7
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 3 months	Professional status (in main job): Employee with a permanent contract	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Total	2,533,787
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Use of any public authority website or app	90.2
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Downloading or printing an official form	56.0
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Making an appointment or booking (for an activity, a medical service...)	66.9
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Submitting own tax return online	44.5
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to accessing information	75.8
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing stored personal information (pension, employment record...)	66.1
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.6
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing information (services, benefits, taxes, etc.)	58.1
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to obtaining documents	60.3
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.6
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	34.6
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months	Professional status (in main job): Employee with a temporary contract	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Total	1,333,602
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Use of any public authority website or app	83.7
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Downloading or printing an official form	44.2
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Making an appointment or booking (for an activity, a medical service...)	51.7
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Submitting own tax return online	30.6
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to accessing information	67.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Information: Accessing stored personal information (pension, employment record...)	61.9
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.0
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Information: Accessing information (services, benefits, taxes, etc.)	47.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to obtaining documents	45.8
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.3
Internet users in the last 3 months	Professional status (in main job): Self-employed with employees	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Total	1,962,398
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Use of any public authority website or app	82.9
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Downloading or printing an official form	43.6
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Making an appointment or booking (for an activity, a medical service...)	56.6
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Submitting own tax return online	34.8
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to accessing information	65.2
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Information: Accessing stored personal information (pension, employment record...)	56.0
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.6
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Information: Accessing information (services, benefits, taxes, etc.)	48.1
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to obtaining documents	47.0
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.3
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.8
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Internet users in the last 3 months	Professional status (in main job): Self-employed without employees	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	123,556
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Use of any public authority website or app	63.5
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Downloading or printing an official form	35.7
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Making an appointment or booking (for an activity, a medical service...)	39.1
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Submitting own tax return online	18.7
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to accessing information	49.3
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing stored personal information (pension, employment record...)	34.4
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing public databases or registers (land registry, business registers, etc.)	14.7
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing information (services, benefits, taxes, etc.)	36.7
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to obtaining documents	45.5
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.8
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	12.0
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Internet users in the last 3 months	Professional status (in main job): Contributing family worker (no agreed salary)	Average number of types of contact with public authorities	2.4
Internet users in the last 3 months	Working hours (in main job): Full-time	Total	18,347,277
Internet users in the last 3 months	Working hours (in main job): Full-time	Use of any public authority website or app	89.0
Internet users in the last 3 months	Working hours (in main job): Full-time	Downloading or printing an official form	52.1
Internet users in the last 3 months	Working hours (in main job): Full-time	Making an appointment or booking (for an activity, a medical service...)	63.2
Internet users in the last 3 months	Working hours (in main job): Full-time	Submitting own tax return online	54.1
Internet users in the last 3 months	Working hours (in main job): Full-time	Carrying out some interaction related to accessing information	73.8
Internet users in the last 3 months	Working hours (in main job): Full-time	Information: Accessing stored personal information (pension, employment record...)	66.0
Internet users in the last 3 months	Working hours (in main job): Full-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.5
Internet users in the last 3 months	Working hours (in main job): Full-time	Information: Accessing information (services, benefits, taxes, etc.)	55.7
Internet users in the last 3 months	Working hours (in main job): Full-time	Carrying out some interaction related to obtaining documents	51.9
Internet users in the last 3 months	Working hours (in main job): Full-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.0
Internet users in the last 3 months	Working hours (in main job): Full-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.1
Internet users in the last 3 months	Working hours (in main job): Full-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 3 months	Working hours (in main job): Full-time	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months	Working hours (in main job): Part-time	Total	3,274,100
Internet users in the last 3 months	Working hours (in main job): Part-time	Use of any public authority website or app	88.4
Internet users in the last 3 months	Working hours (in main job): Part-time	Downloading or printing an official form	48.1
Internet users in the last 3 months	Working hours (in main job): Part-time	Making an appointment or booking (for an activity, a medical service...)	62.0
Internet users in the last 3 months	Working hours (in main job): Part-time	Submitting own tax return online	39.4
Internet users in the last 3 months	Working hours (in main job): Part-time	Carrying out some interaction related to accessing information	73.0
Internet users in the last 3 months	Working hours (in main job): Part-time	Information: Accessing stored personal information (pension, employment record...)	62.0
Internet users in the last 3 months	Working hours (in main job): Part-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.8
Internet users in the last 3 months	Working hours (in main job): Part-time	Information: Accessing information (services, benefits, taxes, etc.)	51.2
Internet users in the last 3 months	Working hours (in main job): Part-time	Carrying out some interaction related to obtaining documents	49.1
Internet users in the last 3 months	Working hours (in main job): Part-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.2
Internet users in the last 3 months	Working hours (in main job): Part-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.6
Internet users in the last 3 months	Working hours (in main job): Part-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 3 months	Working hours (in main job): Part-time	Average number of types of contact with public authorities	3.7
Internet users in the last 3 months	Main occupation: Manual	Total	5,922,316
Internet users in the last 3 months	Main occupation: Manual	Use of any public authority website or app	80.9
Internet users in the last 3 months	Main occupation: Manual	Downloading or printing an official form	36.0
Internet users in the last 3 months	Main occupation: Manual	Making an appointment or booking (for an activity, a medical service...)	48.8
Internet users in the last 3 months	Main occupation: Manual	Submitting own tax return online	39.4
Internet users in the last 3 months	Main occupation: Manual	Carrying out some interaction related to accessing information	62.7
Internet users in the last 3 months	Main occupation: Manual	Information: Accessing stored personal information (pension, employment record...)	55.9
Internet users in the last 3 months	Main occupation: Manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	22.2
Internet users in the last 3 months	Main occupation: Manual	Information: Accessing information (services, benefits, taxes, etc.)	40.8
Internet users in the last 3 months	Main occupation: Manual	Carrying out some interaction related to obtaining documents	40.1
Internet users in the last 3 months	Main occupation: Manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.6
Internet users in the last 3 months	Main occupation: Manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.2
Internet users in the last 3 months	Main occupation: Manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Internet users in the last 3 months	Main occupation: Manual	Average number of types of contact with public authorities	3.0
Internet users in the last 3 months	Main occupation: Non-manual	Total	15,699,060
Internet users in the last 3 months	Main occupation: Non-manual	Use of any public authority website or app	91.9
Internet users in the last 3 months	Main occupation: Non-manual	Downloading or printing an official form	57.3
Internet users in the last 3 months	Main occupation: Non-manual	Making an appointment or booking (for an activity, a medical service...)	68.4
Internet users in the last 3 months	Main occupation: Non-manual	Submitting own tax return online	56.6
Internet users in the last 3 months	Main occupation: Non-manual	Carrying out some interaction related to accessing information	77.8
Internet users in the last 3 months	Main occupation: Non-manual	Information: Accessing stored personal information (pension, employment record...)	69.0
Internet users in the last 3 months	Main occupation: Non-manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.1
Internet users in the last 3 months	Main occupation: Non-manual	Information: Accessing information (services, benefits, taxes, etc.)	60.4
Internet users in the last 3 months	Main occupation: Non-manual	Carrying out some interaction related to obtaining documents	55.7
Internet users in the last 3 months	Main occupation: Non-manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.1
Internet users in the last 3 months	Main occupation: Non-manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.9
Internet users in the last 3 months	Main occupation: Non-manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.8
Internet users in the last 3 months	Main occupation: Non-manual	Average number of types of contact with public authorities	4.4
Internet users in the last 3 months	Main occupation: ICT workers	Total	1,039,221
Internet users in the last 3 months	Main occupation: ICT workers	Use of any public authority website or app	94.4
Internet users in the last 3 months	Main occupation: ICT workers	Downloading or printing an official form	61.3
Internet users in the last 3 months	Main occupation: ICT workers	Making an appointment or booking (for an activity, a medical service...)	72.1
Internet users in the last 3 months	Main occupation: ICT workers	Submitting own tax return online	72.1
Internet users in the last 3 months	Main occupation: ICT workers	Carrying out some interaction related to accessing information	85.9
Internet users in the last 3 months	Main occupation: ICT workers	Information: Accessing stored personal information (pension, employment record...)	79.0
Internet users in the last 3 months	Main occupation: ICT workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	48.1
Internet users in the last 3 months	Main occupation: ICT workers	Information: Accessing information (services, benefits, taxes, etc.)	69.7
Internet users in the last 3 months	Main occupation: ICT workers	Carrying out some interaction related to obtaining documents	60.6
Internet users in the last 3 months	Main occupation: ICT workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	51.4
Internet users in the last 3 months	Main occupation: ICT workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.9
Internet users in the last 3 months	Main occupation: ICT workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.4
Internet users in the last 3 months	Main occupation: ICT workers	Average number of types of contact with public authorities	4.9
Internet users in the last 3 months	Main occupation: Other workers	Total	20,582,156
Internet users in the last 3 months	Main occupation: Other workers	Use of any public authority website or app	88.6
Internet users in the last 3 months	Main occupation: Other workers	Downloading or printing an official form	51.0
Internet users in the last 3 months	Main occupation: Other workers	Making an appointment or booking (for an activity, a medical service...)	62.6
Internet users in the last 3 months	Main occupation: Other workers	Submitting own tax return online	50.8
Internet users in the last 3 months	Main occupation: Other workers	Carrying out some interaction related to accessing information	73.0
Internet users in the last 3 months	Main occupation: Other workers	Information: Accessing stored personal information (pension, employment record...)	64.7
Internet users in the last 3 months	Main occupation: Other workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.8
Internet users in the last 3 months	Main occupation: Other workers	Information: Accessing information (services, benefits, taxes, etc.)	54.3
Internet users in the last 3 months	Main occupation: Other workers	Carrying out some interaction related to obtaining documents	51.0
Internet users in the last 3 months	Main occupation: Other workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.0
Internet users in the last 3 months	Main occupation: Other workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.5
Internet users in the last 3 months	Main occupation: Other workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Internet users in the last 3 months	Main occupation: Other workers	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Total	6,874,900
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Use of any public authority website or app	78.5
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Downloading or printing an official form	39.6
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Making an appointment or booking (for an activity, a medical service...)	53.6
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Submitting own tax return online	30.2
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to accessing information	58.8
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Information: Accessing stored personal information (pension, employment record...)	49.2
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.1
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Information: Accessing information (services, benefits, taxes, etc.)	43.0
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to obtaining documents	47.2
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.9
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Internet users in the last 3 months	Net monthly income per consumption unit: First quintile	Average number of types of contact with public authorities	3.1
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Total	6,482,797
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Use of any public authority website or app	76.5
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Downloading or printing an official form	37.5
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Making an appointment or booking (for an activity, a medical service...)	52.2
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Submitting own tax return online	34.2
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to accessing information	57.7
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Information: Accessing stored personal information (pension, employment record...)	49.1
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.9
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Information: Accessing information (services, benefits, taxes, etc.)	41.3
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to obtaining documents	43.5
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.8
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Internet users in the last 3 months	Net monthly income per consumption unit: Second quintile	Average number of types of contact with public authorities	3.0
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Total	6,648,762
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Use of any public authority website or app	82.1
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Downloading or printing an official form	44.3
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Making an appointment or booking (for an activity, a medical service...)	58.8
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Submitting own tax return online	43.1
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to accessing information	65.5
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Information: Accessing stored personal information (pension, employment record...)	57.8
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.3
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Information: Accessing information (services, benefits, taxes, etc.)	48.6
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to obtaining documents	46.7
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.0
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months	Net monthly income per consumption unit: Third quintile	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Total	6,974,455
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Use of any public authority website or app	84.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Downloading or printing an official form	48.0
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Making an appointment or booking (for an activity, a medical service...)	61.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Submitting own tax return online	49.1
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to accessing information	67.3
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing stored personal information (pension, employment record...)	58.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing information (services, benefits, taxes, etc.)	50.3
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to obtaining documents	44.4
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.9
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.7
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.9
Internet users in the last 3 months	Net monthly income per consumption unit: Fourth quintile	Average number of types of contact with public authorities	3.6
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Total	7,092,411
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Use of any public authority website or app	89.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Downloading or printing an official form	55.0
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Making an appointment or booking (for an activity, a medical service...)	64.9
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Submitting own tax return online	55.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to accessing information	75.6
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing stored personal information (pension, employment record...)	65.9
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing information (services, benefits, taxes, etc.)	59.5
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to obtaining documents	48.8
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.7
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.6
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 3 months	Net monthly income per consumption unit: Fifth quintile	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,645,400
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Use of any public authority website or app	77.4
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Downloading or printing an official form	36.3
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Making an appointment or booking (for an activity, a medical service...)	50.8
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Submitting own tax return online	34.8
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to accessing information	56.0
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing stored personal information (pension, employment record...)	47.4
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.6
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing information (services, benefits, taxes, etc.)	40.6
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to obtaining documents	46.6
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.6
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.0
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 3 months	Net monthly income per consumption unit: Don't know/No answer	Average number of types of contact with public authorities	3.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Downloading or printing an official form	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	70.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Submitting own tax return online	51.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to accessing information	78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to obtaining documents	56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Total	261,972
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Downloading or printing an official form	32.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Making an appointment or booking (for an activity, a medical service...)	68.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Submitting own tax return online	26.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Carrying out some interaction related to accessing information	54.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Information: Accessing stored personal information (pension, employment record...)	47.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Information: Accessing information (services, benefits, taxes, etc.)	36.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Carrying out some interaction related to obtaining documents	35.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Average number of types of contact with public authorities	2.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Total	1,411,862
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Downloading or printing an official form	29.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Making an appointment or booking (for an activity, a medical service...)	59.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Submitting own tax return online	36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Carrying out some interaction related to accessing information	65.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Information: Accessing stored personal information (pension, employment record...)	58.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	19.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Information: Accessing information (services, benefits, taxes, etc.)	40.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Carrying out some interaction related to obtaining documents	42.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Average number of types of contact with public authorities	3.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Total	5,334,250
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Downloading or printing an official form	42.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	63.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Submitting own tax return online	39.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to accessing information	69.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	57.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	21.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	46.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to obtaining documents	45.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Total	8,254,378
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Downloading or printing an official form	48.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	65.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Submitting own tax return online	44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to accessing information	74.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	63.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	53.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to obtaining documents	57.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Average number of types of contact with public authorities	3.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Total	4,598,013
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Downloading or printing an official form	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Making an appointment or booking (for an activity, a medical service...)	73.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Submitting own tax return online	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Carrying out some interaction related to accessing information	82.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing stored personal information (pension, employment record...)	71.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing information (services, benefits, taxes, etc.)	63.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Carrying out some interaction related to obtaining documents	56.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Average number of types of contact with public authorities	4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Total	3,875,293
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Downloading or printing an official form	61.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Making an appointment or booking (for an activity, a medical service...)	77.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Submitting own tax return online	61.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to accessing information	84.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing stored personal information (pension, employment record...)	74.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	46.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	65.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to obtaining documents	60.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Average number of types of contact with public authorities	4.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	5,633,434
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Downloading or printing an official form	71.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Making an appointment or booking (for an activity, a medical service...)	78.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Submitting own tax return online	66.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to accessing information	88.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing stored personal information (pension, employment record...)	78.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	51.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	74.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to obtaining documents	64.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Average number of types of contact with public authorities	5.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Total	439,193
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Downloading or printing an official form	76.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Making an appointment or booking (for an activity, a medical service...)	80.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Submitting own tax return online	72.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Carrying out some interaction related to accessing information	90.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Information: Accessing stored personal information (pension, employment record...)	82.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Information: Accessing public databases or registers (land registry, business registers, etc.)	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Information: Accessing information (services, benefits, taxes, etc.)	75.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Carrying out some interaction related to obtaining documents	66.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Documents: Requesting an official document or certificate (birth, residence, etc.)	51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Average number of types of contact with public authorities	5.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Total	321,122
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Downloading or printing an official form	63.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Making an appointment or booking (for an activity, a medical service...)	76.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Submitting own tax return online	53.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Carrying out some interaction related to accessing information	77.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Information: Accessing stored personal information (pension, employment record...)	68.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Information: Accessing information (services, benefits, taxes, etc.)	57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Carrying out some interaction related to obtaining documents	60.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Total	19,227,844
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Downloading or printing an official form	57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Making an appointment or booking (for an activity, a medical service...)	70.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Submitting own tax return online	58.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Carrying out some interaction related to accessing information	82.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Information: Accessing stored personal information (pension, employment record...)	73.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Information: Accessing information (services, benefits, taxes, etc.)	61.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Carrying out some interaction related to obtaining documents	57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Average number of types of contact with public authorities	4.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Total	2,440,501
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Downloading or printing an official form	52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Making an appointment or booking (for an activity, a medical service...)	73.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Submitting own tax return online	47.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Carrying out some interaction related to accessing information	80.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Information: Accessing stored personal information (pension, employment record...)	71.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Information: Accessing information (services, benefits, taxes, etc.)	62.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Carrying out some interaction related to obtaining documents	61.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Total	2,661,898
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Downloading or printing an official form	49.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Making an appointment or booking (for an activity, a medical service...)	61.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Submitting own tax return online	12.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Carrying out some interaction related to accessing information	63.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Information: Accessing stored personal information (pension, employment record...)	43.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Information: Accessing information (services, benefits, taxes, etc.)	47.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Carrying out some interaction related to obtaining documents	71.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	44.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Total	931,762
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Downloading or printing an official form	33.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Making an appointment or booking (for an activity, a medical service...)	77.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Submitting own tax return online	39.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to accessing information	56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing stored personal information (pension, employment record...)	41.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing information (services, benefits, taxes, etc.)	41.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to obtaining documents	45.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Total	3,468,989
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Downloading or printing an official form	44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Making an appointment or booking (for an activity, a medical service...)	70.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Submitting own tax return online	49.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to accessing information	71.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing stored personal information (pension, employment record...)	59.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing information (services, benefits, taxes, etc.)	51.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to obtaining documents	37.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	17.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Total	1,398,522
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Downloading or printing an official form	53.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Making an appointment or booking (for an activity, a medical service...)	70.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Submitting own tax return online	49.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Carrying out some interaction related to accessing information	79.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Information: Accessing stored personal information (pension, employment record...)	67.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Information: Accessing information (services, benefits, taxes, etc.)	60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Carrying out some interaction related to obtaining documents	51.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	14,116,353
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Downloading or printing an official form	58.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Making an appointment or booking (for an activity, a medical service...)	71.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Submitting own tax return online	63.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to accessing information	83.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing stored personal information (pension, employment record...)	74.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing information (services, benefits, taxes, etc.)	62.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to obtaining documents	56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Average number of types of contact with public authorities	4.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	2,288,343
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Downloading or printing an official form	62.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Making an appointment or booking (for an activity, a medical service...)	74.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Submitting own tax return online	49.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to accessing information	84.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing stored personal information (pension, employment record...)	73.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing information (services, benefits, taxes, etc.)	64.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to obtaining documents	66.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	38.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Average number of types of contact with public authorities	4.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Total	1,117,214
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Downloading or printing an official form	52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Making an appointment or booking (for an activity, a medical service...)	61.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Submitting own tax return online	36.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to accessing information	80.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing stored personal information (pension, employment record...)	74.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing information (services, benefits, taxes, etc.)	56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to obtaining documents	54.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Total	1,627,422
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Downloading or printing an official form	52.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Submitting own tax return online	42.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to accessing information	78.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing stored personal information (pension, employment record...)	67.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing information (services, benefits, taxes, etc.)	58.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to obtaining documents	56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	78,511
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Downloading or printing an official form	56.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Making an appointment or booking (for an activity, a medical service...)	61.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Submitting own tax return online	29.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to accessing information	77.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing stored personal information (pension, employment record...)	54.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing information (services, benefits, taxes, etc.)	57.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to obtaining documents	71.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Requesting an official document or certificate (birth, residence, etc.)	61.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Average number of types of contact with public authorities	3.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Total	16,332,281
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Downloading or printing an official form	58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Making an appointment or booking (for an activity, a medical service...)	71.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Submitting own tax return online	60.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Carrying out some interaction related to accessing information	82.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Information: Accessing stored personal information (pension, employment record...)	74.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Information: Accessing information (services, benefits, taxes, etc.)	62.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Carrying out some interaction related to obtaining documents	58.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Average number of types of contact with public authorities	4.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Total	2,895,563
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Downloading or printing an official form	54.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Making an appointment or booking (for an activity, a medical service...)	70.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Submitting own tax return online	44.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Carrying out some interaction related to accessing information	82.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Information: Accessing stored personal information (pension, employment record...)	70.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Information: Accessing information (services, benefits, taxes, etc.)	57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Carrying out some interaction related to obtaining documents	55.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Total	4,798,029
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Downloading or printing an official form	44.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Making an appointment or booking (for an activity, a medical service...)	60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Submitting own tax return online	48.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Carrying out some interaction related to accessing information	77.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Information: Accessing stored personal information (pension, employment record...)	69.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Information: Accessing information (services, benefits, taxes, etc.)	50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Carrying out some interaction related to obtaining documents	49.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Average number of types of contact with public authorities	3.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Total	14,429,815
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	62.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Making an appointment or booking (for an activity, a medical service...)	74.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Submitting own tax return online	61.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Carrying out some interaction related to accessing information	84.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Information: Accessing stored personal information (pension, employment record...)	75.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	42.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Information: Accessing information (services, benefits, taxes, etc.)	65.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Carrying out some interaction related to obtaining documents	60.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Average number of types of contact with public authorities	4.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Total	981,155
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	65.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Making an appointment or booking (for an activity, a medical service...)	76.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Submitting own tax return online	76.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Carrying out some interaction related to accessing information	91.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Information: Accessing stored personal information (pension, employment record...)	83.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	51.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Information: Accessing information (services, benefits, taxes, etc.)	73.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Carrying out some interaction related to obtaining documents	64.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Average number of types of contact with public authorities	5.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Total	18,246,689
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Making an appointment or booking (for an activity, a medical service...)	70.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Submitting own tax return online	57.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Carrying out some interaction related to accessing information	82.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Information: Accessing stored personal information (pension, employment record...)	73.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Information: Accessing information (services, benefits, taxes, etc.)	61.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Carrying out some interaction related to obtaining documents	57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Average number of types of contact with public authorities	4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Total	5,401,724
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Downloading or printing an official form	50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Submitting own tax return online	38.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to accessing information	74.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing stored personal information (pension, employment record...)	62.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing information (services, benefits, taxes, etc.)	54.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to obtaining documents	60.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	4,964,418
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Downloading or printing an official form	49.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Submitting own tax return online	44.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to accessing information	75.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing stored personal information (pension, employment record...)	64.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing information (services, benefits, taxes, etc.)	54.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to obtaining documents	56.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	33.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	5,463,016
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Downloading or printing an official form	53.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Making an appointment or booking (for an activity, a medical service...)	71.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Submitting own tax return online	52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to accessing information	79.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing stored personal information (pension, employment record...)	70.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing information (services, benefits, taxes, etc.)	59.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to obtaining documents	56.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	31.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	5,895,534
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Downloading or printing an official form	56.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Making an appointment or booking (for an activity, a medical service...)	72.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Submitting own tax return online	58.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to accessing information	79.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing stored personal information (pension, employment record...)	69.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing information (services, benefits, taxes, etc.)	59.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to obtaining documents	52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	6,353,767
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Downloading or printing an official form	61.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Making an appointment or booking (for an activity, a medical service...)	72.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Submitting own tax return online	62.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to accessing information	84.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing stored personal information (pension, employment record...)	73.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	45.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing information (services, benefits, taxes, etc.)	66.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to obtaining documents	54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Average number of types of contact with public authorities	4.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,051,057
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Downloading or printing an official form	46.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Making an appointment or booking (for an activity, a medical service...)	65.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Submitting own tax return online	45.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to accessing information	72.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing stored personal information (pension, employment record...)	61.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing information (services, benefits, taxes, etc.)	52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to obtaining documents	60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Downloading or printing an official form	54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Making an appointment or booking (for an activity, a medical service...)	70.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Submitting own tax return online	51.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to accessing information	78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Carrying out some interaction related to obtaining documents	56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Total	260,013
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Downloading or printing an official form	32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Making an appointment or booking (for an activity, a medical service...)	69.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Submitting own tax return online	26.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Carrying out some interaction related to accessing information	54.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Information: Accessing stored personal information (pension, employment record...)	47.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Information: Accessing information (services, benefits, taxes, etc.)	35.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Carrying out some interaction related to obtaining documents	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Less than primary education	Average number of types of contact with public authorities	2.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Total	1,410,291
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Downloading or printing an official form	29.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Making an appointment or booking (for an activity, a medical service...)	59.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Submitting own tax return online	36.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Carrying out some interaction related to accessing information	65.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Information: Accessing stored personal information (pension, employment record...)	58.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	19.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Information: Accessing information (services, benefits, taxes, etc.)	40.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Carrying out some interaction related to obtaining documents	42.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	30.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Primary education	Average number of types of contact with public authorities	3.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Total	5,331,230
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Downloading or printing an official form	42.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	63.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Submitting own tax return online	39.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to accessing information	69.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	57.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	21.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	46.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Carrying out some interaction related to obtaining documents	45.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: First stage of secondary education	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Total	8,248,987
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Downloading or printing an official form	48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Making an appointment or booking (for an activity, a medical service...)	65.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Submitting own tax return online	44.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to accessing information	74.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing stored personal information (pension, employment record...)	63.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Information: Accessing information (services, benefits, taxes, etc.)	53.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Carrying out some interaction related to obtaining documents	57.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Second stage of secondary education	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Total	4,596,124
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Downloading or printing an official form	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Making an appointment or booking (for an activity, a medical service...)	73.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Submitting own tax return online	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Carrying out some interaction related to accessing information	82.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing stored personal information (pension, employment record...)	71.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Information: Accessing information (services, benefits, taxes, etc.)	63.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Carrying out some interaction related to obtaining documents	56.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Higher vocational training	Average number of types of contact with public authorities	4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Total	3,870,642
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Downloading or printing an official form	61.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Making an appointment or booking (for an activity, a medical service...)	77.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Submitting own tax return online	61.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to accessing information	84.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing stored personal information (pension, employment record...)	74.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	46.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	65.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Carrying out some interaction related to obtaining documents	60.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University diploma and equivalent	Average number of types of contact with public authorities	4.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Total	5,632,181
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Downloading or printing an official form	71.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Making an appointment or booking (for an activity, a medical service...)	78.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Submitting own tax return online	66.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to accessing information	88.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing stored personal information (pension, employment record...)	78.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing public databases or registers (land registry, business registers, etc.)	51.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Information: Accessing information (services, benefits, taxes, etc.)	74.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Carrying out some interaction related to obtaining documents	64.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: University degree, master's degree and equivalent	Average number of types of contact with public authorities	5.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Total	437,703
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Downloading or printing an official form	76.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Making an appointment or booking (for an activity, a medical service...)	80.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Submitting own tax return online	72.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Carrying out some interaction related to accessing information	90.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Information: Accessing stored personal information (pension, employment record...)	83.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Information: Accessing public databases or registers (land registry, business registers, etc.)	54.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Information: Accessing information (services, benefits, taxes, etc.)	75.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Carrying out some interaction related to obtaining documents	66.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Documents: Requesting an official document or certificate (birth, residence, etc.)	52.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Doctorate	Average number of types of contact with public authorities	5.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Total	321,122
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Downloading or printing an official form	63.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Making an appointment or booking (for an activity, a medical service...)	76.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Submitting own tax return online	53.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Carrying out some interaction related to accessing information	77.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Information: Accessing stored personal information (pension, employment record...)	68.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Information: Accessing information (services, benefits, taxes, etc.)	57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Carrying out some interaction related to obtaining documents	60.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Educational attainment: Other	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Total	19,218,840
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Downloading or printing an official form	57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Making an appointment or booking (for an activity, a medical service...)	70.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Submitting own tax return online	58.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Carrying out some interaction related to accessing information	82.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Information: Accessing stored personal information (pension, employment record...)	73.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Information: Accessing information (services, benefits, taxes, etc.)	61.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Carrying out some interaction related to obtaining documents	57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Employed	Average number of types of contact with public authorities	4.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Total	2,437,288
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Downloading or printing an official form	52.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Making an appointment or booking (for an activity, a medical service...)	73.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Submitting own tax return online	47.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Carrying out some interaction related to accessing information	79.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Information: Accessing stored personal information (pension, employment record...)	71.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Information: Accessing information (services, benefits, taxes, etc.)	62.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Carrying out some interaction related to obtaining documents	61.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Unemployed	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Total	2,661,898
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Downloading or printing an official form	49.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Making an appointment or booking (for an activity, a medical service...)	61.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Submitting own tax return online	12.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Carrying out some interaction related to accessing information	63.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Information: Accessing stored personal information (pension, employment record...)	43.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Information: Accessing information (services, benefits, taxes, etc.)	47.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Carrying out some interaction related to obtaining documents	71.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	44.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Students	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Total	931,073
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Downloading or printing an official form	33.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Making an appointment or booking (for an activity, a medical service...)	77.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Submitting own tax return online	39.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to accessing information	56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing stored personal information (pension, employment record...)	41.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Information: Accessing information (services, benefits, taxes, etc.)	41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Carrying out some interaction related to obtaining documents	45.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Homemakers	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Total	3,465,321
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Downloading or printing an official form	44.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Making an appointment or booking (for an activity, a medical service...)	70.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Submitting own tax return online	49.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to accessing information	71.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing stored personal information (pension, employment record...)	59.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Information: Accessing information (services, benefits, taxes, etc.)	51.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Carrying out some interaction related to obtaining documents	37.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Documents: Requesting an official document or certificate (birth, residence, etc.)	25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	17.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Inactive: Pensioners	Average number of types of contact with public authorities	3.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Total	1,393,871
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Downloading or printing an official form	53.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Making an appointment or booking (for an activity, a medical service...)	70.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Submitting own tax return online	49.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Carrying out some interaction related to accessing information	78.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Information: Accessing stored personal information (pension, employment record...)	67.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Information: Accessing information (services, benefits, taxes, etc.)	60.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Carrying out some interaction related to obtaining documents	51.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Employment status: Other employment status	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Total	14,111,579
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Downloading or printing an official form	58.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Making an appointment or booking (for an activity, a medical service...)	71.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Submitting own tax return online	63.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to accessing information	83.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing stored personal information (pension, employment record...)	74.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Information: Accessing information (services, benefits, taxes, etc.)	62.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Carrying out some interaction related to obtaining documents	56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	46.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a permanent contract	Average number of types of contact with public authorities	4.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Total	2,284,997
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Downloading or printing an official form	62.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Making an appointment or booking (for an activity, a medical service...)	74.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Submitting own tax return online	49.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to accessing information	84.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing stored personal information (pension, employment record...)	73.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Information: Accessing information (services, benefits, taxes, etc.)	64.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Carrying out some interaction related to obtaining documents	66.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	38.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Employee with a temporary contract	Average number of types of contact with public authorities	4.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Total	1,116,332
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Downloading or printing an official form	52.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Making an appointment or booking (for an activity, a medical service...)	61.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Submitting own tax return online	36.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to accessing information	80.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing stored personal information (pension, employment record...)	74.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Information: Accessing information (services, benefits, taxes, etc.)	56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Carrying out some interaction related to obtaining documents	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed with employees	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Total	1,627,422
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Downloading or printing an official form	52.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Submitting own tax return online	42.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to accessing information	78.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing stored personal information (pension, employment record...)	67.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Information: Accessing information (services, benefits, taxes, etc.)	58.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Carrying out some interaction related to obtaining documents	56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Self-employed without employees	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Total	78,511
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Downloading or printing an official form	56.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Making an appointment or booking (for an activity, a medical service...)	61.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Submitting own tax return online	29.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to accessing information	77.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing stored personal information (pension, employment record...)	54.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Information: Accessing information (services, benefits, taxes, etc.)	57.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Carrying out some interaction related to obtaining documents	71.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Requesting an official document or certificate (birth, residence, etc.)	61.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	14.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Professional status (in main job): Contributing family worker (no agreed salary)	Average number of types of contact with public authorities	3.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Total	16,324,736
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Downloading or printing an official form	58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Making an appointment or booking (for an activity, a medical service...)	71.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Submitting own tax return online	60.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Carrying out some interaction related to accessing information	82.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Information: Accessing stored personal information (pension, employment record...)	74.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	39.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Information: Accessing information (services, benefits, taxes, etc.)	62.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Carrying out some interaction related to obtaining documents	58.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Full-time	Average number of types of contact with public authorities	4.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Total	2,894,105
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Downloading or printing an official form	54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Making an appointment or booking (for an activity, a medical service...)	70.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Submitting own tax return online	44.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Carrying out some interaction related to accessing information	82.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Information: Accessing stored personal information (pension, employment record...)	70.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Information: Accessing information (services, benefits, taxes, etc.)	57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Carrying out some interaction related to obtaining documents	55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Working hours (in main job): Part-time	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Total	4,791,797
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Downloading or printing an official form	44.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Making an appointment or booking (for an activity, a medical service...)	60.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Submitting own tax return online	48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Carrying out some interaction related to accessing information	77.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Information: Accessing stored personal information (pension, employment record...)	69.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Information: Accessing information (services, benefits, taxes, etc.)	50.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Carrying out some interaction related to obtaining documents	49.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Manual	Average number of types of contact with public authorities	3.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Total	14,427,043
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Downloading or printing an official form	62.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Making an appointment or booking (for an activity, a medical service...)	74.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Submitting own tax return online	61.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Carrying out some interaction related to accessing information	84.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Information: Accessing stored personal information (pension, employment record...)	75.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Information: Accessing public databases or registers (land registry, business registers, etc.)	42.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Information: Accessing information (services, benefits, taxes, etc.)	65.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Carrying out some interaction related to obtaining documents	60.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Documents: Requesting an official document or certificate (birth, residence, etc.)	50.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Non-manual	Average number of types of contact with public authorities	4.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Total	981,155
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Downloading or printing an official form	65.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Making an appointment or booking (for an activity, a medical service...)	76.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Submitting own tax return online	76.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Carrying out some interaction related to accessing information	91.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Information: Accessing stored personal information (pension, employment record...)	83.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	51.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Information: Accessing information (services, benefits, taxes, etc.)	73.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Carrying out some interaction related to obtaining documents	64.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: ICT workers	Average number of types of contact with public authorities	5.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Total	18,237,685
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Downloading or printing an official form	57.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Making an appointment or booking (for an activity, a medical service...)	70.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Submitting own tax return online	57.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Carrying out some interaction related to accessing information	82.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Information: Accessing stored personal information (pension, employment record...)	73.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Information: Accessing information (services, benefits, taxes, etc.)	61.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Carrying out some interaction related to obtaining documents	57.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Main occupation: Other workers	Average number of types of contact with public authorities	4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Total	5,398,695
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Downloading or printing an official form	50.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Submitting own tax return online	38.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to accessing information	74.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing stored personal information (pension, employment record...)	62.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Information: Accessing information (services, benefits, taxes, etc.)	54.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Carrying out some interaction related to obtaining documents	60.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: First quintile	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Total	4,960,080
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Downloading or printing an official form	49.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Making an appointment or booking (for an activity, a medical service...)	68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Submitting own tax return online	44.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to accessing information	75.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing stored personal information (pension, employment record...)	64.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Information: Accessing information (services, benefits, taxes, etc.)	54.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Carrying out some interaction related to obtaining documents	56.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	33.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Second quintile	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Total	5,458,585
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Downloading or printing an official form	53.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Making an appointment or booking (for an activity, a medical service...)	71.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Submitting own tax return online	52.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to accessing information	79.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing stored personal information (pension, employment record...)	70.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Information: Accessing information (services, benefits, taxes, etc.)	59.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Carrying out some interaction related to obtaining documents	56.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	31.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Third quintile	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Total	5,895,534
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Downloading or printing an official form	56.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Making an appointment or booking (for an activity, a medical service...)	72.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Submitting own tax return online	58.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to accessing information	79.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing stored personal information (pension, employment record...)	69.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Information: Accessing information (services, benefits, taxes, etc.)	59.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Carrying out some interaction related to obtaining documents	52.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fourth quintile	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Total	6,347,157
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Downloading or printing an official form	61.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Making an appointment or booking (for an activity, a medical service...)	72.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Submitting own tax return online	62.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to accessing information	84.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing stored personal information (pension, employment record...)	73.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing public databases or registers (land registry, business registers, etc.)	45.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Information: Accessing information (services, benefits, taxes, etc.)	66.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Carrying out some interaction related to obtaining documents	54.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Fifth quintile	Average number of types of contact with public authorities	4.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Total	2,048,242
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Downloading or printing an official form	46.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Making an appointment or booking (for an activity, a medical service...)	65.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Submitting own tax return online	45.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to accessing information	72.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing stored personal information (pension, employment record...)	61.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Information: Accessing information (services, benefits, taxes, etc.)	52.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Carrying out some interaction related to obtaining documents	60.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Requesting an official document or certificate (birth, residence, etc.)	48.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	13.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Net monthly income per consumption unit: Don't know/No answer	Average number of types of contact with public authorities	3.9