Reference population	Demographic characteristics	Documents or claims	Total
Total persons	Total persons	Total	37,634,488
Total persons	Total persons	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.1
Total persons	Total persons	Have requested an official document or certificate	35.4
Total persons	Total persons	Have applied for benefits or entitlements	23.0
Total persons	Total persons	Other requests, claims or complaints	8.6
Total persons	Total persons	Did not request an official document or submit a claim despite needing to do so	4.4
Total persons	Sex: Male	Total	18,747,728
Total persons	Sex: Male	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.1
Total persons	Sex: Male	Have requested an official document or certificate	35.9
Total persons	Sex: Male	Have applied for benefits or entitlements	21.4
Total persons	Sex: Male	Other requests, claims or complaints	9.2
Total persons	Sex: Male	Did not request an official document or submit a claim despite needing to do so	4.5
Total persons	Sex: Female	Total	18,886,760
Total persons	Sex: Female	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.1
Total persons	Sex: Female	Have requested an official document or certificate	34.8
Total persons	Sex: Female	Have applied for benefits or entitlements	24.7
Total persons	Sex: Female	Other requests, claims or complaints	8.1
Total persons	Sex: Female	Did not request an official document or submit a claim despite needing to do so	4.3
Total persons	Age: 16 to 24 years	Total	4,980,622
Total persons	Age: 16 to 24 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.1
Total persons	Age: 16 to 24 years	Have requested an official document or certificate	37.3
Total persons	Age: 16 to 24 years	Have applied for benefits or entitlements	29.3
Total persons	Age: 16 to 24 years	Other requests, claims or complaints	6.6
Total persons	Age: 16 to 24 years	Did not request an official document or submit a claim despite needing to do so	2.4
Total persons	Age: 25 to 34 years	Total	5,694,842
Total persons	Age: 25 to 34 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	59.1
Total persons	Age: 25 to 34 years	Have requested an official document or certificate	49.8
Total persons	Age: 25 to 34 years	Have applied for benefits or entitlements	25.8
Total persons	Age: 25 to 34 years	Other requests, claims or complaints	9.5
Total persons	Age: 25 to 34 years	Did not request an official document or submit a claim despite needing to do so	2.8
Total persons	Age: 35 to 44 years	Total	6,471,452
Total persons	Age: 35 to 44 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	56.9
Total persons	Age: 35 to 44 years	Have requested an official document or certificate	47.0
Total persons	Age: 35 to 44 years	Have applied for benefits or entitlements	29.5
Total persons	Age: 35 to 44 years	Other requests, claims or complaints	13.2
Total persons	Age: 35 to 44 years	Did not request an official document or submit a claim despite needing to do so	4.5
Total persons	Age: 45 to 54 years	Total	8,031,199
Total persons	Age: 45 to 54 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.9
Total persons	Age: 45 to 54 years	Have requested an official document or certificate	37.8
Total persons	Age: 45 to 54 years	Have applied for benefits or entitlements	25.8
Total persons	Age: 45 to 54 years	Other requests, claims or complaints	9.4
Total persons	Age: 45 to 54 years	Did not request an official document or submit a claim despite needing to do so	4.4
Total persons	Age: 55 to 64 years	Total	7,133,907
Total persons	Age: 55 to 64 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	34.6
Total persons	Age: 55 to 64 years	Have requested an official document or certificate	24.7
Total persons	Age: 55 to 64 years	Have applied for benefits or entitlements	17.9
Total persons	Age: 55 to 64 years	Other requests, claims or complaints	7.5
Total persons	Age: 55 to 64 years	Did not request an official document or submit a claim despite needing to do so	5.4
Total persons	Age: 65 to 74 years	Total	5,322,466
Total persons	Age: 65 to 74 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	20.9
Total persons	Age: 65 to 74 years	Have requested an official document or certificate	14.5
Total persons	Age: 65 to 74 years	Have applied for benefits or entitlements	9.1
Total persons	Age: 65 to 74 years	Other requests, claims or complaints	4.2
Total persons	Age: 65 to 74 years	Did not request an official document or submit a claim despite needing to do so	6.5
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	15,968,540
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.9
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have requested an official document or certificate	39.7
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have applied for benefits or entitlements	23.8
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other requests, claims or complaints	9.6
Total persons	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Did not request an official document or submit a claim despite needing to do so	4.0
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	4,148,842
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.4
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have requested an official document or certificate	37.6
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have applied for benefits or entitlements	22.8
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other requests, claims or complaints	8.6
Total persons	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	4.1
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	6,212,676
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.3
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have requested an official document or certificate	34.4
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have applied for benefits or entitlements	22.3
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other requests, claims or complaints	9.0
Total persons	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	4.4
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	3,819,067
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.6
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have requested an official document or certificate	31.0
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have applied for benefits or entitlements	24.4
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other requests, claims or complaints	6.6
Total persons	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	3.6
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	7,485,363
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	38.9
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Have requested an official document or certificate	27.8
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Have applied for benefits or entitlements	21.6
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Other requests, claims or complaints	7.2
Total persons	Degree of urbanisation: Fewer than 10,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	5.9
Total persons	Household size: Households with 1 member	Total	3,883,436
Total persons	Household size: Households with 1 member	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	37.8
Total persons	Household size: Households with 1 member	Have requested an official document or certificate	30.1
Total persons	Household size: Households with 1 member	Have applied for benefits or entitlements	15.7
Total persons	Household size: Households with 1 member	Other requests, claims or complaints	9.8
Total persons	Household size: Households with 1 member	Did not request an official document or submit a claim despite needing to do so	5.4
Total persons	Household size: Households with 2 members	Total	9,722,821
Total persons	Household size: Households with 2 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	37.6
Total persons	Household size: Households with 2 members	Have requested an official document or certificate	29.3
Total persons	Household size: Households with 2 members	Have applied for benefits or entitlements	16.4
Total persons	Household size: Households with 2 members	Other requests, claims or complaints	7.5
Total persons	Household size: Households with 2 members	Did not request an official document or submit a claim despite needing to do so	4.9
Total persons	Household size: Households with 3 members	Total	10,283,157
Total persons	Household size: Households with 3 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.4
Total persons	Household size: Households with 3 members	Have requested an official document or certificate	36.2
Total persons	Household size: Households with 3 members	Have applied for benefits or entitlements	22.8
Total persons	Household size: Households with 3 members	Other requests, claims or complaints	9.0
Total persons	Household size: Households with 3 members	Did not request an official document or submit a claim despite needing to do so	3.9
Total persons	Household size: Households with 4 members	Total	9,699,050
Total persons	Household size: Households with 4 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.9
Total persons	Household size: Households with 4 members	Have requested an official document or certificate	38.4
Total persons	Household size: Households with 4 members	Have applied for benefits or entitlements	29.5
Total persons	Household size: Households with 4 members	Other requests, claims or complaints	9.2
Total persons	Household size: Households with 4 members	Did not request an official document or submit a claim despite needing to do so	3.7
Total persons	Household size: Households with 5 or more members	Total	4,046,024
Total persons	Household size: Households with 5 or more members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	55.4
Total persons	Household size: Households with 5 or more members	Have requested an official document or certificate	45.5
Total persons	Household size: Households with 5 or more members	Have applied for benefits or entitlements	31.3
Total persons	Household size: Households with 5 or more members	Other requests, claims or complaints	7.8
Total persons	Household size: Households with 5 or more members	Did not request an official document or submit a claim despite needing to do so	5.2
Total persons	Type of household: One-person household	Total	3,883,436
Total persons	Type of household: One-person household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	37.8
Total persons	Type of household: One-person household	Have requested an official document or certificate	30.1
Total persons	Type of household: One-person household	Have applied for benefits or entitlements	15.7
Total persons	Type of household: One-person household	Other requests, claims or complaints	9.8
Total persons	Type of household: One-person household	Did not request an official document or submit a claim despite needing to do so	5.4
Total persons	Type of household: Single parent living with at least one child	Total	4,878,666
Total persons	Type of household: Single parent living with at least one child	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.4
Total persons	Type of household: Single parent living with at least one child	Have requested an official document or certificate	38.3
Total persons	Type of household: Single parent living with at least one child	Have applied for benefits or entitlements	26.9
Total persons	Type of household: Single parent living with at least one child	Other requests, claims or complaints	11.5
Total persons	Type of household: Single parent living with at least one child	Did not request an official document or submit a claim despite needing to do so	3.9
Total persons	Type of household: Couple without children living in the household	Total	5,592,952
Total persons	Type of household: Couple without children living in the household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	34.7
Total persons	Type of household: Couple without children living in the household	Have requested an official document or certificate	27.8
Total persons	Type of household: Couple without children living in the household	Have applied for benefits or entitlements	12.6
Total persons	Type of household: Couple without children living in the household	Other requests, claims or complaints	7.0
Total persons	Type of household: Couple without children living in the household	Did not request an official document or submit a claim despite needing to do so	5.0
Total persons	Type of household: Couple with children living in the household	Total	18,040,764
Total persons	Type of household: Couple with children living in the household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.6
Total persons	Type of household: Couple with children living in the household	Have requested an official document or certificate	37.6
Total persons	Type of household: Couple with children living in the household	Have applied for benefits or entitlements	27.5
Total persons	Type of household: Couple with children living in the household	Other requests, claims or complaints	8.2
Total persons	Type of household: Couple with children living in the household	Did not request an official document or submit a claim despite needing to do so	3.8
Total persons	Type of household: Other type of household	Total	5,238,670
Total persons	Type of household: Other type of household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.6
Total persons	Type of household: Other type of household	Have requested an official document or certificate	36.9
Total persons	Type of household: Other type of household	Have applied for benefits or entitlements	20.7
Total persons	Type of household: Other type of household	Other requests, claims or complaints	7.9
Total persons	Type of household: Other type of household	Did not request an official document or submit a claim despite needing to do so	5.3
Total persons	Living as a couple: Living with spouse	Total	16,878,798
Total persons	Living as a couple: Living with spouse	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	41.2
Total persons	Living as a couple: Living with spouse	Have requested an official document or certificate	31.5
Total persons	Living as a couple: Living with spouse	Have applied for benefits or entitlements	22.4
Total persons	Living as a couple: Living with spouse	Other requests, claims or complaints	8.2
Total persons	Living as a couple: Living with spouse	Did not request an official document or submit a claim despite needing to do so	4.9
Total persons	Living as a couple: Living with a de facto partner	Total	3,737,828
Total persons	Living as a couple: Living with a de facto partner	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	55.2
Total persons	Living as a couple: Living with a de facto partner	Have requested an official document or certificate	46.7
Total persons	Living as a couple: Living with a de facto partner	Have applied for benefits or entitlements	26.4
Total persons	Living as a couple: Living with a de facto partner	Other requests, claims or complaints	9.4
Total persons	Living as a couple: Living with a de facto partner	Did not request an official document or submit a claim despite needing to do so	3.6
Total persons	Living as a couple: Not living with a partner	Total	17,017,861
Total persons	Living as a couple: Not living with a partner	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.7
Total persons	Living as a couple: Not living with a partner	Have requested an official document or certificate	36.7
Total persons	Living as a couple: Not living with a partner	Have applied for benefits or entitlements	23.0
Total persons	Living as a couple: Not living with a partner	Other requests, claims or complaints	8.8
Total persons	Living as a couple: Not living with a partner	Did not request an official document or submit a claim despite needing to do so	4.0
Total persons	Nationality: Spanish	Total	31,530,605
Total persons	Nationality: Spanish	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.3
Total persons	Nationality: Spanish	Have requested an official document or certificate	33.9
Total persons	Nationality: Spanish	Have applied for benefits or entitlements	23.7
Total persons	Nationality: Spanish	Other requests, claims or complaints	8.6
Total persons	Nationality: Spanish	Did not request an official document or submit a claim despite needing to do so	4.3
Total persons	Nationality: Foreign	Total	6,103,883
Total persons	Nationality: Foreign	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.3
Total persons	Nationality: Foreign	Have requested an official document or certificate	43.1
Total persons	Nationality: Foreign	Have applied for benefits or entitlements	19.9
Total persons	Nationality: Foreign	Other requests, claims or complaints	8.8
Total persons	Nationality: Foreign	Did not request an official document or submit a claim despite needing to do so	5.0
Total persons	Activity limitation: Severely limited	Total	1,230,147
Total persons	Activity limitation: Severely limited	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	33.2
Total persons	Activity limitation: Severely limited	Have requested an official document or certificate	24.4
Total persons	Activity limitation: Severely limited	Have applied for benefits or entitlements	19.8
Total persons	Activity limitation: Severely limited	Other requests, claims or complaints	9.3
Total persons	Activity limitation: Severely limited	Did not request an official document or submit a claim despite needing to do so	4.5
Total persons	Activity limitation: Limited but not severely	Total	5,462,413
Total persons	Activity limitation: Limited but not severely	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	35.5
Total persons	Activity limitation: Limited but not severely	Have requested an official document or certificate	26.1
Total persons	Activity limitation: Limited but not severely	Have applied for benefits or entitlements	18.7
Total persons	Activity limitation: Limited but not severely	Other requests, claims or complaints	8.4
Total persons	Activity limitation: Limited but not severely	Did not request an official document or submit a claim despite needing to do so	6.9
Total persons	Activity limitation: Not limited at all	Total	30,941,928
Total persons	Activity limitation: Not limited at all	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.3
Total persons	Activity limitation: Not limited at all	Have requested an official document or certificate	37.4
Total persons	Activity limitation: Not limited at all	Have applied for benefits or entitlements	23.9
Total persons	Activity limitation: Not limited at all	Other requests, claims or complaints	8.6
Total persons	Activity limitation: Not limited at all	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 12 months	Total persons	Total	36,814,969
Internet users in the last 12 months	Total persons	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.1
Internet users in the last 12 months	Total persons	Have requested an official document or certificate	36.2
Internet users in the last 12 months	Total persons	Have applied for benefits or entitlements	23.6
Internet users in the last 12 months	Total persons	Other requests, claims or complaints	8.8
Internet users in the last 12 months	Total persons	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 12 months	Sex: Male	Total	18,304,637
Internet users in the last 12 months	Sex: Male	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.2
Internet users in the last 12 months	Sex: Male	Have requested an official document or certificate	36.8
Internet users in the last 12 months	Sex: Male	Have applied for benefits or entitlements	21.9
Internet users in the last 12 months	Sex: Male	Other requests, claims or complaints	9.4
Internet users in the last 12 months	Sex: Male	Did not request an official document or submit a claim despite needing to do so	4.6
Internet users in the last 12 months	Sex: Female	Total	18,510,332
Internet users in the last 12 months	Sex: Female	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.0
Internet users in the last 12 months	Sex: Female	Have requested an official document or certificate	35.5
Internet users in the last 12 months	Sex: Female	Have applied for benefits or entitlements	25.2
Internet users in the last 12 months	Sex: Female	Other requests, claims or complaints	8.2
Internet users in the last 12 months	Sex: Female	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 12 months	Age: 16 to 24 years	Total	4,978,136
Internet users in the last 12 months	Age: 16 to 24 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.1
Internet users in the last 12 months	Age: 16 to 24 years	Have requested an official document or certificate	37.3
Internet users in the last 12 months	Age: 16 to 24 years	Have applied for benefits or entitlements	29.4
Internet users in the last 12 months	Age: 16 to 24 years	Other requests, claims or complaints	6.6
Internet users in the last 12 months	Age: 16 to 24 years	Did not request an official document or submit a claim despite needing to do so	2.4
Internet users in the last 12 months	Age: 25 to 34 years	Total	5,679,849
Internet users in the last 12 months	Age: 25 to 34 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	59.2
Internet users in the last 12 months	Age: 25 to 34 years	Have requested an official document or certificate	50.0
Internet users in the last 12 months	Age: 25 to 34 years	Have applied for benefits or entitlements	25.9
Internet users in the last 12 months	Age: 25 to 34 years	Other requests, claims or complaints	9.5
Internet users in the last 12 months	Age: 25 to 34 years	Did not request an official document or submit a claim despite needing to do so	2.8
Internet users in the last 12 months	Age: 35 to 44 years	Total	6,443,715
Internet users in the last 12 months	Age: 35 to 44 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	57.2
Internet users in the last 12 months	Age: 35 to 44 years	Have requested an official document or certificate	47.2
Internet users in the last 12 months	Age: 35 to 44 years	Have applied for benefits or entitlements	29.6
Internet users in the last 12 months	Age: 35 to 44 years	Other requests, claims or complaints	13.3
Internet users in the last 12 months	Age: 35 to 44 years	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 12 months	Age: 45 to 54 years	Total	7,931,154
Internet users in the last 12 months	Age: 45 to 54 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.5
Internet users in the last 12 months	Age: 45 to 54 years	Have requested an official document or certificate	38.3
Internet users in the last 12 months	Age: 45 to 54 years	Have applied for benefits or entitlements	26.1
Internet users in the last 12 months	Age: 45 to 54 years	Other requests, claims or complaints	9.6
Internet users in the last 12 months	Age: 45 to 54 years	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 12 months	Age: 55 to 64 years	Total	6,987,021
Internet users in the last 12 months	Age: 55 to 64 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	35.4
Internet users in the last 12 months	Age: 55 to 64 years	Have requested an official document or certificate	25.2
Internet users in the last 12 months	Age: 55 to 64 years	Have applied for benefits or entitlements	18.3
Internet users in the last 12 months	Age: 55 to 64 years	Other requests, claims or complaints	7.6
Internet users in the last 12 months	Age: 55 to 64 years	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 12 months	Age: 65 to 74 years	Total	4,795,094
Internet users in the last 12 months	Age: 65 to 74 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	23.2
Internet users in the last 12 months	Age: 65 to 74 years	Have requested an official document or certificate	16.0
Internet users in the last 12 months	Age: 65 to 74 years	Have applied for benefits or entitlements	10.1
Internet users in the last 12 months	Age: 65 to 74 years	Other requests, claims or complaints	4.7
Internet users in the last 12 months	Age: 65 to 74 years	Did not request an official document or submit a claim despite needing to do so	7.2
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	15,712,207
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.7
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have requested an official document or certificate	40.4
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have applied for benefits or entitlements	24.2
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other requests, claims or complaints	9.7
Internet users in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	4,055,416
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.5
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have requested an official document or certificate	38.5
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have applied for benefits or entitlements	23.3
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other requests, claims or complaints	8.7
Internet users in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	4.2
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	6,106,855
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.1
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have requested an official document or certificate	35.0
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have applied for benefits or entitlements	22.7
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other requests, claims or complaints	9.2
Internet users in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	3,707,959
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	43.9
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have requested an official document or certificate	31.9
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have applied for benefits or entitlements	25.2
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other requests, claims or complaints	6.8
Internet users in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	3.7
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	7,232,532
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	40.2
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have requested an official document or certificate	28.8
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have applied for benefits or entitlements	22.3
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Other requests, claims or complaints	7.5
Internet users in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	6.1
Internet users in the last 12 months	Household size: Households with 1 member	Total	3,751,004
Internet users in the last 12 months	Household size: Households with 1 member	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.1
Internet users in the last 12 months	Household size: Households with 1 member	Have requested an official document or certificate	31.2
Internet users in the last 12 months	Household size: Households with 1 member	Have applied for benefits or entitlements	16.2
Internet users in the last 12 months	Household size: Households with 1 member	Other requests, claims or complaints	10.1
Internet users in the last 12 months	Household size: Households with 1 member	Did not request an official document or submit a claim despite needing to do so	5.6
Internet users in the last 12 months	Household size: Households with 2 members	Total	9,315,307
Internet users in the last 12 months	Household size: Households with 2 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.2
Internet users in the last 12 months	Household size: Households with 2 members	Have requested an official document or certificate	30.6
Internet users in the last 12 months	Household size: Households with 2 members	Have applied for benefits or entitlements	17.1
Internet users in the last 12 months	Household size: Households with 2 members	Other requests, claims or complaints	7.9
Internet users in the last 12 months	Household size: Households with 2 members	Did not request an official document or submit a claim despite needing to do so	5.1
Internet users in the last 12 months	Household size: Households with 3 members	Total	10,110,968
Internet users in the last 12 months	Household size: Households with 3 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.2
Internet users in the last 12 months	Household size: Households with 3 members	Have requested an official document or certificate	36.8
Internet users in the last 12 months	Household size: Households with 3 members	Have applied for benefits or entitlements	23.2
Internet users in the last 12 months	Household size: Households with 3 members	Other requests, claims or complaints	9.1
Internet users in the last 12 months	Household size: Households with 3 members	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 12 months	Household size: Households with 4 members	Total	9,634,157
Internet users in the last 12 months	Household size: Households with 4 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.3
Internet users in the last 12 months	Household size: Households with 4 members	Have requested an official document or certificate	38.6
Internet users in the last 12 months	Household size: Households with 4 members	Have applied for benefits or entitlements	29.7
Internet users in the last 12 months	Household size: Households with 4 members	Other requests, claims or complaints	9.2
Internet users in the last 12 months	Household size: Households with 4 members	Did not request an official document or submit a claim despite needing to do so	3.7
Internet users in the last 12 months	Household size: Households with 5 or more members	Total	4,003,532
Internet users in the last 12 months	Household size: Households with 5 or more members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	56.0
Internet users in the last 12 months	Household size: Households with 5 or more members	Have requested an official document or certificate	46.0
Internet users in the last 12 months	Household size: Households with 5 or more members	Have applied for benefits or entitlements	31.7
Internet users in the last 12 months	Household size: Households with 5 or more members	Other requests, claims or complaints	7.8
Internet users in the last 12 months	Household size: Households with 5 or more members	Did not request an official document or submit a claim despite needing to do so	5.3
Internet users in the last 12 months	Type of household: One-person household	Total	3,751,004
Internet users in the last 12 months	Type of household: One-person household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.1
Internet users in the last 12 months	Type of household: One-person household	Have requested an official document or certificate	31.2
Internet users in the last 12 months	Type of household: One-person household	Have applied for benefits or entitlements	16.2
Internet users in the last 12 months	Type of household: One-person household	Other requests, claims or complaints	10.1
Internet users in the last 12 months	Type of household: One-person household	Did not request an official document or submit a claim despite needing to do so	5.6
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Total	4,773,073
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.5
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Have requested an official document or certificate	39.2
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Have applied for benefits or entitlements	27.5
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Other requests, claims or complaints	11.8
Internet users in the last 12 months	Type of household: Single parent living with at least one child	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 12 months	Type of household: Couple without children living in the household	Total	5,337,228
Internet users in the last 12 months	Type of household: Couple without children living in the household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	36.3
Internet users in the last 12 months	Type of household: Couple without children living in the household	Have requested an official document or certificate	29.1
Internet users in the last 12 months	Type of household: Couple without children living in the household	Have applied for benefits or entitlements	13.2
Internet users in the last 12 months	Type of household: Couple without children living in the household	Other requests, claims or complaints	7.4
Internet users in the last 12 months	Type of household: Couple without children living in the household	Did not request an official document or submit a claim despite needing to do so	5.2
Internet users in the last 12 months	Type of household: Couple with children living in the household	Total	17,906,347
Internet users in the last 12 months	Type of household: Couple with children living in the household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.0
Internet users in the last 12 months	Type of household: Couple with children living in the household	Have requested an official document or certificate	37.9
Internet users in the last 12 months	Type of household: Couple with children living in the household	Have applied for benefits or entitlements	27.7
Internet users in the last 12 months	Type of household: Couple with children living in the household	Other requests, claims or complaints	8.3
Internet users in the last 12 months	Type of household: Couple with children living in the household	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 12 months	Type of household: Other type of household	Total	5,047,318
Internet users in the last 12 months	Type of household: Other type of household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.2
Internet users in the last 12 months	Type of household: Other type of household	Have requested an official document or certificate	38.3
Internet users in the last 12 months	Type of household: Other type of household	Have applied for benefits or entitlements	21.5
Internet users in the last 12 months	Type of household: Other type of household	Other requests, claims or complaints	8.3
Internet users in the last 12 months	Type of household: Other type of household	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 12 months	Living as a couple: Living with spouse	Total	16,426,762
Internet users in the last 12 months	Living as a couple: Living with spouse	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.4
Internet users in the last 12 months	Living as a couple: Living with spouse	Have requested an official document or certificate	32.3
Internet users in the last 12 months	Living as a couple: Living with spouse	Have applied for benefits or entitlements	23.0
Internet users in the last 12 months	Living as a couple: Living with spouse	Other requests, claims or complaints	8.4
Internet users in the last 12 months	Living as a couple: Living with spouse	Did not request an official document or submit a claim despite needing to do so	5.1
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Total	3,717,312
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	55.5
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Have requested an official document or certificate	47.0
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Have applied for benefits or entitlements	26.6
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Other requests, claims or complaints	9.5
Internet users in the last 12 months	Living as a couple: Living with a de facto partner	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 12 months	Living as a couple: Not living with a partner	Total	16,670,895
Internet users in the last 12 months	Living as a couple: Not living with a partner	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.7
Internet users in the last 12 months	Living as a couple: Not living with a partner	Have requested an official document or certificate	37.5
Internet users in the last 12 months	Living as a couple: Not living with a partner	Have applied for benefits or entitlements	23.5
Internet users in the last 12 months	Living as a couple: Not living with a partner	Other requests, claims or complaints	9.0
Internet users in the last 12 months	Living as a couple: Not living with a partner	Did not request an official document or submit a claim despite needing to do so	4.1
Internet users in the last 12 months	Nationality: Spanish	Total	30,737,492
Internet users in the last 12 months	Nationality: Spanish	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.4
Internet users in the last 12 months	Nationality: Spanish	Have requested an official document or certificate	34.7
Internet users in the last 12 months	Nationality: Spanish	Have applied for benefits or entitlements	24.3
Internet users in the last 12 months	Nationality: Spanish	Other requests, claims or complaints	8.8
Internet users in the last 12 months	Nationality: Spanish	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 12 months	Nationality: Foreign	Total	6,077,477
Internet users in the last 12 months	Nationality: Foreign	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.5
Internet users in the last 12 months	Nationality: Foreign	Have requested an official document or certificate	43.3
Internet users in the last 12 months	Nationality: Foreign	Have applied for benefits or entitlements	20.0
Internet users in the last 12 months	Nationality: Foreign	Other requests, claims or complaints	8.8
Internet users in the last 12 months	Nationality: Foreign	Did not request an official document or submit a claim despite needing to do so	5.0
Internet users in the last 12 months	Activity limitation: Severely limited	Total	1,069,059
Internet users in the last 12 months	Activity limitation: Severely limited	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	38.2
Internet users in the last 12 months	Activity limitation: Severely limited	Have requested an official document or certificate	28.0
Internet users in the last 12 months	Activity limitation: Severely limited	Have applied for benefits or entitlements	22.8
Internet users in the last 12 months	Activity limitation: Severely limited	Other requests, claims or complaints	10.7
Internet users in the last 12 months	Activity limitation: Severely limited	Did not request an official document or submit a claim despite needing to do so	5.2
Internet users in the last 12 months	Activity limitation: Limited but not severely	Total	5,191,573
Internet users in the last 12 months	Activity limitation: Limited but not severely	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	37.4
Internet users in the last 12 months	Activity limitation: Limited but not severely	Have requested an official document or certificate	27.5
Internet users in the last 12 months	Activity limitation: Limited but not severely	Have applied for benefits or entitlements	19.7
Internet users in the last 12 months	Activity limitation: Limited but not severely	Other requests, claims or complaints	8.8
Internet users in the last 12 months	Activity limitation: Limited but not severely	Did not request an official document or submit a claim despite needing to do so	7.3
Internet users in the last 12 months	Activity limitation: Not limited at all	Total	30,554,337
Internet users in the last 12 months	Activity limitation: Not limited at all	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.9
Internet users in the last 12 months	Activity limitation: Not limited at all	Have requested an official document or certificate	37.9
Internet users in the last 12 months	Activity limitation: Not limited at all	Have applied for benefits or entitlements	24.2
Internet users in the last 12 months	Activity limitation: Not limited at all	Other requests, claims or complaints	8.7
Internet users in the last 12 months	Activity limitation: Not limited at all	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 3 months	Total persons	Total	36,718,725
Internet users in the last 3 months	Total persons	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.2
Internet users in the last 3 months	Total persons	Have requested an official document or certificate	36.2
Internet users in the last 3 months	Total persons	Have applied for benefits or entitlements	23.6
Internet users in the last 3 months	Total persons	Other requests, claims or complaints	8.8
Internet users in the last 3 months	Total persons	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Sex: Male	Total	18,249,159
Internet users in the last 3 months	Sex: Male	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.3
Internet users in the last 3 months	Sex: Male	Have requested an official document or certificate	36.9
Internet users in the last 3 months	Sex: Male	Have applied for benefits or entitlements	21.9
Internet users in the last 3 months	Sex: Male	Other requests, claims or complaints	9.4
Internet users in the last 3 months	Sex: Male	Did not request an official document or submit a claim despite needing to do so	4.6
Internet users in the last 3 months	Sex: Female	Total	18,469,567
Internet users in the last 3 months	Sex: Female	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.1
Internet users in the last 3 months	Sex: Female	Have requested an official document or certificate	35.6
Internet users in the last 3 months	Sex: Female	Have applied for benefits or entitlements	25.2
Internet users in the last 3 months	Sex: Female	Other requests, claims or complaints	8.2
Internet users in the last 3 months	Sex: Female	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 3 months	Age: 16 to 24 years	Total	4,978,136
Internet users in the last 3 months	Age: 16 to 24 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.1
Internet users in the last 3 months	Age: 16 to 24 years	Have requested an official document or certificate	37.3
Internet users in the last 3 months	Age: 16 to 24 years	Have applied for benefits or entitlements	29.4
Internet users in the last 3 months	Age: 16 to 24 years	Other requests, claims or complaints	6.6
Internet users in the last 3 months	Age: 16 to 24 years	Did not request an official document or submit a claim despite needing to do so	2.4
Internet users in the last 3 months	Age: 25 to 34 years	Total	5,676,636
Internet users in the last 3 months	Age: 25 to 34 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	59.2
Internet users in the last 3 months	Age: 25 to 34 years	Have requested an official document or certificate	50.0
Internet users in the last 3 months	Age: 25 to 34 years	Have applied for benefits or entitlements	25.8
Internet users in the last 3 months	Age: 25 to 34 years	Other requests, claims or complaints	9.5
Internet users in the last 3 months	Age: 25 to 34 years	Did not request an official document or submit a claim despite needing to do so	2.8
Internet users in the last 3 months	Age: 35 to 44 years	Total	6,429,948
Internet users in the last 3 months	Age: 35 to 44 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	57.3
Internet users in the last 3 months	Age: 35 to 44 years	Have requested an official document or certificate	47.3
Internet users in the last 3 months	Age: 35 to 44 years	Have applied for benefits or entitlements	29.7
Internet users in the last 3 months	Age: 35 to 44 years	Other requests, claims or complaints	13.3
Internet users in the last 3 months	Age: 35 to 44 years	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Age: 45 to 54 years	Total	7,901,579
Internet users in the last 3 months	Age: 45 to 54 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	48.6
Internet users in the last 3 months	Age: 45 to 54 years	Have requested an official document or certificate	38.4
Internet users in the last 3 months	Age: 45 to 54 years	Have applied for benefits or entitlements	26.2
Internet users in the last 3 months	Age: 45 to 54 years	Other requests, claims or complaints	9.6
Internet users in the last 3 months	Age: 45 to 54 years	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Age: 55 to 64 years	Total	6,959,194
Internet users in the last 3 months	Age: 55 to 64 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	35.5
Internet users in the last 3 months	Age: 55 to 64 years	Have requested an official document or certificate	25.3
Internet users in the last 3 months	Age: 55 to 64 years	Have applied for benefits or entitlements	18.3
Internet users in the last 3 months	Age: 55 to 64 years	Other requests, claims or complaints	7.7
Internet users in the last 3 months	Age: 55 to 64 years	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 3 months	Age: 65 to 74 years	Total	4,773,233
Internet users in the last 3 months	Age: 65 to 74 years	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	23.2
Internet users in the last 3 months	Age: 65 to 74 years	Have requested an official document or certificate	16.1
Internet users in the last 3 months	Age: 65 to 74 years	Have applied for benefits or entitlements	10.2
Internet users in the last 3 months	Age: 65 to 74 years	Other requests, claims or complaints	4.7
Internet users in the last 3 months	Age: 65 to 74 years	Did not request an official document or submit a claim despite needing to do so	7.1
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	15,674,390
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.8
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have requested an official document or certificate	40.5
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have applied for benefits or entitlements	24.2
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other requests, claims or complaints	9.8
Internet users in the last 3 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	4,041,136
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.6
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have requested an official document or certificate	38.6
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have applied for benefits or entitlements	23.4
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other requests, claims or complaints	8.8
Internet users in the last 3 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	4.2
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	6,101,812
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.1
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have requested an official document or certificate	35.1
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have applied for benefits or entitlements	22.7
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other requests, claims or complaints	9.2
Internet users in the last 3 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	4.5
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	3,696,556
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	44.0
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have requested an official document or certificate	32.0
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have applied for benefits or entitlements	25.2
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other requests, claims or complaints	6.8
Internet users in the last 3 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	3.7
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	7,204,830
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	40.3
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have requested an official document or certificate	28.9
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have applied for benefits or entitlements	22.4
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Other requests, claims or complaints	7.5
Internet users in the last 3 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Did not request an official document or submit a claim despite needing to do so	6.1
Internet users in the last 3 months	Household size: Households with 1 member	Total	3,727,875
Internet users in the last 3 months	Household size: Households with 1 member	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.3
Internet users in the last 3 months	Household size: Households with 1 member	Have requested an official document or certificate	31.4
Internet users in the last 3 months	Household size: Households with 1 member	Have applied for benefits or entitlements	16.3
Internet users in the last 3 months	Household size: Households with 1 member	Other requests, claims or complaints	10.2
Internet users in the last 3 months	Household size: Households with 1 member	Did not request an official document or submit a claim despite needing to do so	5.6
Internet users in the last 3 months	Household size: Households with 2 members	Total	9,285,037
Internet users in the last 3 months	Household size: Households with 2 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.2
Internet users in the last 3 months	Household size: Households with 2 members	Have requested an official document or certificate	30.7
Internet users in the last 3 months	Household size: Households with 2 members	Have applied for benefits or entitlements	17.1
Internet users in the last 3 months	Household size: Households with 2 members	Other requests, claims or complaints	7.9
Internet users in the last 3 months	Household size: Households with 2 members	Did not request an official document or submit a claim despite needing to do so	5.1
Internet users in the last 3 months	Household size: Households with 3 members	Total	10,087,023
Internet users in the last 3 months	Household size: Households with 3 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.3
Internet users in the last 3 months	Household size: Households with 3 members	Have requested an official document or certificate	36.9
Internet users in the last 3 months	Household size: Households with 3 members	Have applied for benefits or entitlements	23.2
Internet users in the last 3 months	Household size: Households with 3 members	Other requests, claims or complaints	9.2
Internet users in the last 3 months	Household size: Households with 3 members	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 3 months	Household size: Households with 4 members	Total	9,632,198
Internet users in the last 3 months	Household size: Households with 4 members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	50.3
Internet users in the last 3 months	Household size: Households with 4 members	Have requested an official document or certificate	38.6
Internet users in the last 3 months	Household size: Households with 4 members	Have applied for benefits or entitlements	29.7
Internet users in the last 3 months	Household size: Households with 4 members	Other requests, claims or complaints	9.2
Internet users in the last 3 months	Household size: Households with 4 members	Did not request an official document or submit a claim despite needing to do so	3.7
Internet users in the last 3 months	Household size: Households with 5 or more members	Total	3,986,592
Internet users in the last 3 months	Household size: Households with 5 or more members	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	56.2
Internet users in the last 3 months	Household size: Households with 5 or more members	Have requested an official document or certificate	46.2
Internet users in the last 3 months	Household size: Households with 5 or more members	Have applied for benefits or entitlements	31.8
Internet users in the last 3 months	Household size: Households with 5 or more members	Other requests, claims or complaints	7.9
Internet users in the last 3 months	Household size: Households with 5 or more members	Did not request an official document or submit a claim despite needing to do so	5.3
Internet users in the last 3 months	Type of household: One-person household	Total	3,727,875
Internet users in the last 3 months	Type of household: One-person household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	39.3
Internet users in the last 3 months	Type of household: One-person household	Have requested an official document or certificate	31.4
Internet users in the last 3 months	Type of household: One-person household	Have applied for benefits or entitlements	16.3
Internet users in the last 3 months	Type of household: One-person household	Other requests, claims or complaints	10.2
Internet users in the last 3 months	Type of household: One-person household	Did not request an official document or submit a claim despite needing to do so	5.6
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Total	4,762,150
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	51.6
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Have requested an official document or certificate	39.2
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Have applied for benefits or entitlements	27.5
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Other requests, claims or complaints	11.8
Internet users in the last 3 months	Type of household: Single parent living with at least one child	Did not request an official document or submit a claim despite needing to do so	4.0
Internet users in the last 3 months	Type of household: Couple without children living in the household	Total	5,321,580
Internet users in the last 3 months	Type of household: Couple without children living in the household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	36.4
Internet users in the last 3 months	Type of household: Couple without children living in the household	Have requested an official document or certificate	29.2
Internet users in the last 3 months	Type of household: Couple without children living in the household	Have applied for benefits or entitlements	13.2
Internet users in the last 3 months	Type of household: Couple without children living in the household	Other requests, claims or complaints	7.4
Internet users in the last 3 months	Type of household: Couple without children living in the household	Did not request an official document or submit a claim despite needing to do so	5.2
Internet users in the last 3 months	Type of household: Couple with children living in the household	Total	17,878,972
Internet users in the last 3 months	Type of household: Couple with children living in the household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.1
Internet users in the last 3 months	Type of household: Couple with children living in the household	Have requested an official document or certificate	37.9
Internet users in the last 3 months	Type of household: Couple with children living in the household	Have applied for benefits or entitlements	27.8
Internet users in the last 3 months	Type of household: Couple with children living in the household	Other requests, claims or complaints	8.3
Internet users in the last 3 months	Type of household: Couple with children living in the household	Did not request an official document or submit a claim despite needing to do so	3.9
Internet users in the last 3 months	Type of household: Other type of household	Total	5,028,148
Internet users in the last 3 months	Type of household: Other type of household	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	46.4
Internet users in the last 3 months	Type of household: Other type of household	Have requested an official document or certificate	38.5
Internet users in the last 3 months	Type of household: Other type of household	Have applied for benefits or entitlements	21.6
Internet users in the last 3 months	Type of household: Other type of household	Other requests, claims or complaints	8.3
Internet users in the last 3 months	Type of household: Other type of household	Did not request an official document or submit a claim despite needing to do so	5.5
Internet users in the last 3 months	Living as a couple: Living with spouse	Total	16,383,629
Internet users in the last 3 months	Living as a couple: Living with spouse	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	42.5
Internet users in the last 3 months	Living as a couple: Living with spouse	Have requested an official document or certificate	32.4
Internet users in the last 3 months	Living as a couple: Living with spouse	Have applied for benefits or entitlements	23.0
Internet users in the last 3 months	Living as a couple: Living with spouse	Other requests, claims or complaints	8.5
Internet users in the last 3 months	Living as a couple: Living with spouse	Did not request an official document or submit a claim despite needing to do so	5.1
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Total	3,714,006
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	55.6
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Have requested an official document or certificate	47.0
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Have applied for benefits or entitlements	26.6
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Other requests, claims or complaints	9.5
Internet users in the last 3 months	Living as a couple: Living with a de facto partner	Did not request an official document or submit a claim despite needing to do so	3.6
Internet users in the last 3 months	Living as a couple: Not living with a partner	Total	16,621,090
Internet users in the last 3 months	Living as a couple: Not living with a partner	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.8
Internet users in the last 3 months	Living as a couple: Not living with a partner	Have requested an official document or certificate	37.6
Internet users in the last 3 months	Living as a couple: Not living with a partner	Have applied for benefits or entitlements	23.5
Internet users in the last 3 months	Living as a couple: Not living with a partner	Other requests, claims or complaints	9.0
Internet users in the last 3 months	Living as a couple: Not living with a partner	Did not request an official document or submit a claim despite needing to do so	4.1
Internet users in the last 3 months	Nationality: Spanish	Total	30,665,157
Internet users in the last 3 months	Nationality: Spanish	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	45.5
Internet users in the last 3 months	Nationality: Spanish	Have requested an official document or certificate	34.8
Internet users in the last 3 months	Nationality: Spanish	Have applied for benefits or entitlements	24.3
Internet users in the last 3 months	Nationality: Spanish	Other requests, claims or complaints	8.8
Internet users in the last 3 months	Nationality: Spanish	Did not request an official document or submit a claim despite needing to do so	4.4
Internet users in the last 3 months	Nationality: Foreign	Total	6,053,568
Internet users in the last 3 months	Nationality: Foreign	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	49.7
Internet users in the last 3 months	Nationality: Foreign	Have requested an official document or certificate	43.4
Internet users in the last 3 months	Nationality: Foreign	Have applied for benefits or entitlements	20.0
Internet users in the last 3 months	Nationality: Foreign	Other requests, claims or complaints	8.9
Internet users in the last 3 months	Nationality: Foreign	Did not request an official document or submit a claim despite needing to do so	5.0
Internet users in the last 3 months	Activity limitation: Severely limited	Total	1,067,340
Internet users in the last 3 months	Activity limitation: Severely limited	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	38.1
Internet users in the last 3 months	Activity limitation: Severely limited	Have requested an official document or certificate	28.0
Internet users in the last 3 months	Activity limitation: Severely limited	Have applied for benefits or entitlements	22.8
Internet users in the last 3 months	Activity limitation: Severely limited	Other requests, claims or complaints	10.7
Internet users in the last 3 months	Activity limitation: Severely limited	Did not request an official document or submit a claim despite needing to do so	5.2
Internet users in the last 3 months	Activity limitation: Limited but not severely	Total	5,145,736
Internet users in the last 3 months	Activity limitation: Limited but not severely	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	37.7
Internet users in the last 3 months	Activity limitation: Limited but not severely	Have requested an official document or certificate	27.7
Internet users in the last 3 months	Activity limitation: Limited but not severely	Have applied for benefits or entitlements	19.9
Internet users in the last 3 months	Activity limitation: Limited but not severely	Other requests, claims or complaints	8.9
Internet users in the last 3 months	Activity limitation: Limited but not severely	Did not request an official document or submit a claim despite needing to do so	7.3
Internet users in the last 3 months	Activity limitation: Not limited at all	Total	30,505,649
Internet users in the last 3 months	Activity limitation: Not limited at all	Have requested an official document or submitted a claim on a public authority website or app in the last 12 months	47.9
Internet users in the last 3 months	Activity limitation: Not limited at all	Have requested an official document or certificate	38.0
Internet users in the last 3 months	Activity limitation: Not limited at all	Have applied for benefits or entitlements	24.3
Internet users in the last 3 months	Activity limitation: Not limited at all	Other requests, claims or complaints	8.7
Internet users in the last 3 months	Activity limitation: Not limited at all	Did not request an official document or submit a claim despite needing to do so	4.0