Reference population	Socio-economic characteristics	Reasons stated	Total
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Total	1,651,471
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Lack of skills or knowledge	51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Concerns about the protection and security of personal data	30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Other reasons	36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Total	69,925
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Lack of skills or knowledge	88.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Concerns about the protection and security of personal data	41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Physical or mental difficulties (physical or visual disability, special needs)	7.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	86.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Other reasons	27.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Total	208,513
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Lack of skills or knowledge	60.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Concerns about the protection and security of personal data	26.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Physical or mental difficulties (physical or visual disability, special needs)	3.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	74.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Other reasons	26.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Total	407,131
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Lack of skills or knowledge	60.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Concerns about the protection and security of personal data	44.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Physical or mental difficulties (physical or visual disability, special needs)	2.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	72.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Other reasons	27.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Total	409,640
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Lack of skills or knowledge	52.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Concerns about the protection and security of personal data	32.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Physical or mental difficulties (physical or visual disability, special needs)	4.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	64.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Other reasons	33.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Total	183,130
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Lack of skills or knowledge	43.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Concerns about the protection and security of personal data	14.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Physical or mental difficulties (physical or visual disability, special needs)	0.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	54.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Other reasons	42.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Total	190,490
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Lack of skills or knowledge	25.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Concerns about the protection and security of personal data	16.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Physical or mental difficulties (physical or visual disability, special needs)	4.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Other reasons	55.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Total	168,766
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Lack of skills or knowledge	31.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Concerns about the protection and security of personal data	25.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Physical or mental difficulties (physical or visual disability, special needs)	1.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	38.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Other reasons	58.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Total	4,155
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Lack of skills or knowledge	53.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Concerns about the protection and security of personal data	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	35.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Other reasons	10.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Total	9,721
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Lack of skills or knowledge	93.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Concerns about the protection and security of personal data	19.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	96.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Other reasons	35.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Total	774,202
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Lack of skills or knowledge	41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Concerns about the protection and security of personal data	33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Physical or mental difficulties (physical or visual disability, special needs)	2.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	60.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Other reasons	44.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Total	221,230
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Lack of skills or knowledge	47.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Concerns about the protection and security of personal data	19.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Physical or mental difficulties (physical or visual disability, special needs)	1.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	50.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Other reasons	44.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Total	83,506
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Lack of skills or knowledge	50.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Concerns about the protection and security of personal data	16.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	85.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Other reasons	14.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Total	80,230
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Lack of skills or knowledge	66.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Concerns about the protection and security of personal data	51.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	69.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Other reasons	25.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Total	378,902
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Lack of skills or knowledge	66.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Concerns about the protection and security of personal data	30.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Physical or mental difficulties (physical or visual disability, special needs)	7.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	72.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Other reasons	25.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Total	113,401
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Lack of skills or knowledge	62.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Concerns about the protection and security of personal data	27.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Physical or mental difficulties (physical or visual disability, special needs)	3.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Other reasons	32.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Total	492,650
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Lack of skills or knowledge	40.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Concerns about the protection and security of personal data	33.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Physical or mental difficulties (physical or visual disability, special needs)	1.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	52.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Other reasons	49.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Total	100,124
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Lack of skills or knowledge	41.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Concerns about the protection and security of personal data	21.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Physical or mental difficulties (physical or visual disability, special needs)	1.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	58.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Other reasons	41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Total	71,846
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Lack of skills or knowledge	63.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Concerns about the protection and security of personal data	56.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Physical or mental difficulties (physical or visual disability, special needs)	4.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	82.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Other reasons	45.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Total	106,530
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Lack of skills or knowledge	31.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Concerns about the protection and security of personal data	23.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Physical or mental difficulties (physical or visual disability, special needs)	2.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	83.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Other reasons	25.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Total	3,053
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Lack of skills or knowledge	100.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Concerns about the protection and security of personal data	100.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	100.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Other reasons	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Total	653,881
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Lack of skills or knowledge	41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Concerns about the protection and security of personal data	35.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Physical or mental difficulties (physical or visual disability, special needs)	2.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Other reasons	44.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Total	120,322
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Lack of skills or knowledge	41.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Concerns about the protection and security of personal data	22.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Other reasons	41.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Total	325,746
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Lack of skills or knowledge	55.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Concerns about the protection and security of personal data	39.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Physical or mental difficulties (physical or visual disability, special needs)	1.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Other reasons	38.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Total	448,457
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Lack of skills or knowledge	32.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Concerns about the protection and security of personal data	28.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Physical or mental difficulties (physical or visual disability, special needs)	2.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	56.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Other reasons	48.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Total	32,052
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Lack of skills or knowledge	33.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Concerns about the protection and security of personal data	28.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Physical or mental difficulties (physical or visual disability, special needs)	14.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	34.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Other reasons	77.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Total	742,150
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Lack of skills or knowledge	42.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Concerns about the protection and security of personal data	33.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Physical or mental difficulties (physical or visual disability, special needs)	1.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Other reasons	43.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Total	306,564
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Lack of skills or knowledge	47.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Concerns about the protection and security of personal data	35.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	58.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Other reasons	41.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Total	368,603
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Lack of skills or knowledge	59.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Concerns about the protection and security of personal data	27.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Physical or mental difficulties (physical or visual disability, special needs)	3.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	68.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Other reasons	31.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Total	290,128
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Lack of skills or knowledge	51.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Concerns about the protection and security of personal data	28.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Physical or mental difficulties (physical or visual disability, special needs)	0.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Other reasons	34.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Total	282,214
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Lack of skills or knowledge	49.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Concerns about the protection and security of personal data	31.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Physical or mental difficulties (physical or visual disability, special needs)	5.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Other reasons	30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Total	300,885
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Lack of skills or knowledge	46.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Concerns about the protection and security of personal data	29.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Physical or mental difficulties (physical or visual disability, special needs)	4.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	56.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Other reasons	49.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Total	103,076
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Lack of skills or knowledge	52.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Concerns about the protection and security of personal data	29.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Physical or mental difficulties (physical or visual disability, special needs)	2.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Other reasons	31.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Total	1,648,585
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Lack of skills or knowledge	51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Concerns about the protection and security of personal data	30.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Total persons	Other reasons	37.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Total	69,925
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Lack of skills or knowledge	88.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Concerns about the protection and security of personal data	41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Physical or mental difficulties (physical or visual disability, special needs)	7.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	86.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Less than primary education	Other reasons	27.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Total	207,850
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Lack of skills or knowledge	60.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Concerns about the protection and security of personal data	27.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Physical or mental difficulties (physical or visual disability, special needs)	3.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	74.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Primary education	Other reasons	26.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Total	407,131
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Lack of skills or knowledge	60.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Concerns about the protection and security of personal data	44.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Physical or mental difficulties (physical or visual disability, special needs)	2.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	72.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: First stage of secondary education	Other reasons	27.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Total	408,907
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Lack of skills or knowledge	52.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Concerns about the protection and security of personal data	32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Physical or mental difficulties (physical or visual disability, special needs)	4.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	64.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Second stage of secondary education	Other reasons	33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Total	183,130
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Lack of skills or knowledge	43.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Concerns about the protection and security of personal data	14.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Physical or mental difficulties (physical or visual disability, special needs)	0.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	54.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Higher vocational training	Other reasons	42.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Total	190,490
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Lack of skills or knowledge	25.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Concerns about the protection and security of personal data	16.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Physical or mental difficulties (physical or visual disability, special needs)	4.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University diploma and equivalent	Other reasons	55.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Total	168,766
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Lack of skills or knowledge	31.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Concerns about the protection and security of personal data	25.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Physical or mental difficulties (physical or visual disability, special needs)	1.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	38.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: University degree, master's degree and equivalent	Other reasons	58.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Total	2,666
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Lack of skills or knowledge	83.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Concerns about the protection and security of personal data	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Doctorate	Other reasons	16.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Total	9,721
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Lack of skills or knowledge	93.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Concerns about the protection and security of personal data	19.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	96.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Educational attainment: Other	Other reasons	35.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Total	774,202
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Lack of skills or knowledge	41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Concerns about the protection and security of personal data	33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Physical or mental difficulties (physical or visual disability, special needs)	2.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	60.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Employed	Other reasons	44.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Total	221,230
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Lack of skills or knowledge	47.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Concerns about the protection and security of personal data	19.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Physical or mental difficulties (physical or visual disability, special needs)	1.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	50.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Unemployed	Other reasons	44.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Total	83,506
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Lack of skills or knowledge	50.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Concerns about the protection and security of personal data	16.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	85.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Students	Other reasons	14.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Total	80,230
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Lack of skills or knowledge	66.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Concerns about the protection and security of personal data	51.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	69.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Homemakers	Other reasons	25.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Total	376,017
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Lack of skills or knowledge	66.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Concerns about the protection and security of personal data	30.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Physical or mental difficulties (physical or visual disability, special needs)	7.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	72.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Inactive: Pensioners	Other reasons	26.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Total	113,401
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Lack of skills or knowledge	62.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Concerns about the protection and security of personal data	27.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Physical or mental difficulties (physical or visual disability, special needs)	3.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Employment status: Other employment status	Other reasons	32.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Total	492,650
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Lack of skills or knowledge	40.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Concerns about the protection and security of personal data	33.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Physical or mental difficulties (physical or visual disability, special needs)	1.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	52.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a permanent contract	Other reasons	49.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Total	100,124
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Lack of skills or knowledge	41.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Concerns about the protection and security of personal data	21.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Physical or mental difficulties (physical or visual disability, special needs)	1.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	58.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Employee with a temporary contract	Other reasons	41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Total	71,846
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Lack of skills or knowledge	63.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Concerns about the protection and security of personal data	56.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Physical or mental difficulties (physical or visual disability, special needs)	4.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	82.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed with employees	Other reasons	45.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Total	106,530
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Lack of skills or knowledge	31.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Concerns about the protection and security of personal data	23.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Physical or mental difficulties (physical or visual disability, special needs)	2.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	83.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Self-employed without employees	Other reasons	25.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Total	3,053
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Lack of skills or knowledge	100.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Concerns about the protection and security of personal data	100.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	100.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Professional status (in main job): Contributing family worker (no agreed salary)	Other reasons	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Total	653,881
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Lack of skills or knowledge	41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Concerns about the protection and security of personal data	35.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Physical or mental difficulties (physical or visual disability, special needs)	2.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	59.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Full-time	Other reasons	44.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Total	120,322
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Lack of skills or knowledge	41.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Concerns about the protection and security of personal data	22.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Working hours (in main job): Part-time	Other reasons	41.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Total	325,746
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Lack of skills or knowledge	55.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Concerns about the protection and security of personal data	39.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Physical or mental difficulties (physical or visual disability, special needs)	1.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Manual	Other reasons	38.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Total	448,457
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Lack of skills or knowledge	32.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Concerns about the protection and security of personal data	28.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Physical or mental difficulties (physical or visual disability, special needs)	2.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	56.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Non-manual	Other reasons	48.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Total	32,052
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Lack of skills or knowledge	33.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Concerns about the protection and security of personal data	28.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Physical or mental difficulties (physical or visual disability, special needs)	14.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	34.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: ICT workers	Other reasons	77.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Total	742,150
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Lack of skills or knowledge	42.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Concerns about the protection and security of personal data	33.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Physical or mental difficulties (physical or visual disability, special needs)	1.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Main occupation: Other workers	Other reasons	43.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Total	306,564
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Lack of skills or knowledge	47.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Concerns about the protection and security of personal data	35.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	58.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: First quintile	Other reasons	41.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Total	366,451
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Lack of skills or knowledge	59.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Concerns about the protection and security of personal data	28.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Physical or mental difficulties (physical or visual disability, special needs)	3.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	68.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Second quintile	Other reasons	31.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Total	290,128
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Lack of skills or knowledge	51.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Concerns about the protection and security of personal data	28.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Physical or mental difficulties (physical or visual disability, special needs)	0.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Third quintile	Other reasons	34.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Total	281,481
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Lack of skills or knowledge	48.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Concerns about the protection and security of personal data	31.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Physical or mental difficulties (physical or visual disability, special needs)	5.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fourth quintile	Other reasons	30.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Total	300,885
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Lack of skills or knowledge	46.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Concerns about the protection and security of personal data	29.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Physical or mental difficulties (physical or visual disability, special needs)	4.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	56.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Fifth quintile	Other reasons	49.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Total	103,076
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Lack of skills or knowledge	52.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Concerns about the protection and security of personal data	29.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Physical or mental difficulties (physical or visual disability, special needs)	2.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	66.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Net monthly income per consumption unit: Don't know/No answer	Other reasons	31.1