Reference population	Demographic characteristics	Problems encountered	Total
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Difficulty of use	34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Total persons	Other problems	12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Total	14,972,706
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Have had a problem when using public administration services in the last 12 months	56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Difficulty of use	37.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Technical problems when using the website	41.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Problems using the electronic signature	24.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Problems accessing via smartphone or tablet	23.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Male	Other problems	13.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Total	15,156,811
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Have had a problem when using public administration services in the last 12 months	55.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Difficulty of use	32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Technical problems when using the website	41.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Problems using the electronic signature	21.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Problems accessing via smartphone or tablet	22.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Sex: Female	Other problems	11.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Total	3,772,302
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Have had a problem when using public administration services in the last 12 months	55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Difficulty of use	31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Technical problems when using the website	43.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems using the electronic signature	18.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems accessing via smartphone or tablet	21.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Other problems	12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Total	5,224,276
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Have had a problem when using public administration services in the last 12 months	59.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Difficulty of use	36.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Technical problems when using the website	45.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems using the electronic signature	25.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems accessing via smartphone or tablet	25.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Other problems	14.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Total	5,645,111
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Have had a problem when using public administration services in the last 12 months	56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Difficulty of use	34.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Technical problems when using the website	43.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems using the electronic signature	23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems accessing via smartphone or tablet	23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Other problems	11.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Total	6,866,486
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Have had a problem when using public administration services in the last 12 months	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Difficulty of use	33.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Technical problems when using the website	41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems using the electronic signature	24.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems accessing via smartphone or tablet	23.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Other problems	12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Total	5,549,534
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Have had a problem when using public administration services in the last 12 months	55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Difficulty of use	36.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Technical problems when using the website	41.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems accessing via smartphone or tablet	21.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Other problems	11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Total	3,071,809
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Have had a problem when using public administration services in the last 12 months	51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Difficulty of use	35.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Technical problems when using the website	31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems using the electronic signature	21.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems accessing via smartphone or tablet	19.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Other problems	10.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	13,373,377
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have had a problem when using public administration services in the last 12 months	57.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Difficulty of use	37.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Technical problems when using the website	43.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems using the electronic signature	24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems accessing via smartphone or tablet	23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other problems	13.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	3,409,688
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have had a problem when using public administration services in the last 12 months	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Difficulty of use	35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Technical problems when using the website	41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems using the electronic signature	24.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems accessing via smartphone or tablet	22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other problems	11.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	4,969,609
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have had a problem when using public administration services in the last 12 months	54.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Difficulty of use	32.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Technical problems when using the website	39.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems using the electronic signature	21.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems accessing via smartphone or tablet	22.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other problems	11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	2,875,384
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have had a problem when using public administration services in the last 12 months	52.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Difficulty of use	30.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Technical problems when using the website	41.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems using the electronic signature	19.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems accessing via smartphone or tablet	18.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other problems	11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	5,501,459
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have had a problem when using public administration services in the last 12 months	55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Difficulty of use	32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Technical problems when using the website	40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems using the electronic signature	22.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems accessing via smartphone or tablet	24.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Other problems	12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Total	3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Have had a problem when using public administration services in the last 12 months	56.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Difficulty of use	35.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Technical problems when using the website	39.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems using the electronic signature	25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems accessing via smartphone or tablet	23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Other problems	14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Total	7,375,465
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Difficulty of use	36.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Technical problems when using the website	39.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems using the electronic signature	24.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems accessing via smartphone or tablet	24.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Other problems	12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Total	8,414,067
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Have had a problem when using public administration services in the last 12 months	57.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Difficulty of use	35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Technical problems when using the website	42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems using the electronic signature	22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems accessing via smartphone or tablet	23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Other problems	12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Total	7,982,783
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Have had a problem when using public administration services in the last 12 months	55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Difficulty of use	32.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Technical problems when using the website	42.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems using the electronic signature	21.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems accessing via smartphone or tablet	21.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Other problems	11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Total	3,348,971
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Have had a problem when using public administration services in the last 12 months	53.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Difficulty of use	31.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Technical problems when using the website	42.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems using the electronic signature	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems accessing via smartphone or tablet	22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Other problems	12.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Total	3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Have had a problem when using public administration services in the last 12 months	56.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Difficulty of use	35.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Technical problems when using the website	39.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Problems using the electronic signature	25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Problems accessing via smartphone or tablet	23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Other problems	14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Total	4,018,794
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Have had a problem when using public administration services in the last 12 months	59.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Difficulty of use	36.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Technical problems when using the website	44.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems using the electronic signature	25.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems accessing via smartphone or tablet	24.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Other problems	12.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Total	4,185,243
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Have had a problem when using public administration services in the last 12 months	55.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Difficulty of use	38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Technical problems when using the website	38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems using the electronic signature	23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems accessing via smartphone or tablet	24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Other problems	11.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Total	14,859,442
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Have had a problem when using public administration services in the last 12 months	55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Difficulty of use	33.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Technical problems when using the website	42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems using the electronic signature	21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems accessing via smartphone or tablet	21.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Other problems	11.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Total	4,057,807
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Have had a problem when using public administration services in the last 12 months	53.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Difficulty of use	32.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Technical problems when using the website	40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Problems accessing via smartphone or tablet	22.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Other problems	13.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Total	13,280,554
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Have had a problem when using public administration services in the last 12 months	53.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Difficulty of use	34.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Technical problems when using the website	39.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems using the electronic signature	22.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems accessing via smartphone or tablet	21.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Other problems	10.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Total	3,282,091
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Have had a problem when using public administration services in the last 12 months	58.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Difficulty of use	34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Technical problems when using the website	42.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems using the electronic signature	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems accessing via smartphone or tablet	25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Other problems	13.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Total	13,566,872
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Have had a problem when using public administration services in the last 12 months	57.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Difficulty of use	35.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Technical problems when using the website	43.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems using the electronic signature	23.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems accessing via smartphone or tablet	23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Other problems	13.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Total	25,308,571
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Have had a problem when using public administration services in the last 12 months	56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Difficulty of use	36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Technical problems when using the website	41.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Problems using the electronic signature	23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Problems accessing via smartphone or tablet	23.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Other problems	12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Total	4,820,946
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Have had a problem when using public administration services in the last 12 months	52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Difficulty of use	27.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Technical problems when using the website	40.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Problems using the electronic signature	21.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Problems accessing via smartphone or tablet	21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Other problems	11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Total	745,675
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Have had a problem when using public administration services in the last 12 months	61.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Difficulty of use	43.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Technical problems when using the website	44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems using the electronic signature	28.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems accessing via smartphone or tablet	27.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Other problems	18.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Total	3,946,853
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Have had a problem when using public administration services in the last 12 months	58.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Difficulty of use	37.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Technical problems when using the website	43.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems using the electronic signature	24.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems accessing via smartphone or tablet	25.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Other problems	13.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Total	25,436,989
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Have had a problem when using public administration services in the last 12 months	55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Difficulty of use	34.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Technical problems when using the website	41.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems using the electronic signature	22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems accessing via smartphone or tablet	22.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Other problems	12.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Total	30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Difficulty of use	34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Total persons	Other problems	12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Total	14,959,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Have had a problem when using public administration services in the last 12 months	56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Difficulty of use	36.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Technical problems when using the website	41.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Problems using the electronic signature	24.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Problems accessing via smartphone or tablet	23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Male	Other problems	13.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Total	15,148,504
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Have had a problem when using public administration services in the last 12 months	55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Difficulty of use	32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Technical problems when using the website	41.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Problems using the electronic signature	21.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Problems accessing via smartphone or tablet	22.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Sex: Female	Other problems	11.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Total	3,772,302
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Have had a problem when using public administration services in the last 12 months	55.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Difficulty of use	31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Technical problems when using the website	43.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems using the electronic signature	18.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems accessing via smartphone or tablet	21.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 16 to 24 years	Other problems	12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Total	5,221,063
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Have had a problem when using public administration services in the last 12 months	59.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Difficulty of use	36.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Technical problems when using the website	45.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems using the electronic signature	25.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems accessing via smartphone or tablet	25.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 25 to 34 years	Other problems	14.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Total	5,645,111
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Have had a problem when using public administration services in the last 12 months	56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Difficulty of use	34.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Technical problems when using the website	43.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems using the electronic signature	23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems accessing via smartphone or tablet	23.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 35 to 44 years	Other problems	11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Total	6,862,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Have had a problem when using public administration services in the last 12 months	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Difficulty of use	33.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Technical problems when using the website	41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems using the electronic signature	23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems accessing via smartphone or tablet	23.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 45 to 54 years	Other problems	12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Total	5,539,577
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Have had a problem when using public administration services in the last 12 months	55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Difficulty of use	36.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Technical problems when using the website	41.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems accessing via smartphone or tablet	21.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 55 to 64 years	Other problems	11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Total	3,067,451
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Have had a problem when using public administration services in the last 12 months	51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Difficulty of use	35.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Technical problems when using the website	31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems using the electronic signature	21.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems accessing via smartphone or tablet	19.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Age: 65 to 74 years	Other problems	10.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	13,361,846
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have had a problem when using public administration services in the last 12 months	57.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Difficulty of use	37.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Technical problems when using the website	43.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems using the electronic signature	24.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems accessing via smartphone or tablet	23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other problems	13.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	3,408,805
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have had a problem when using public administration services in the last 12 months	54.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Difficulty of use	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Technical problems when using the website	41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems using the electronic signature	24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems accessing via smartphone or tablet	22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other problems	11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	4,968,151
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have had a problem when using public administration services in the last 12 months	54.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Difficulty of use	33.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Technical problems when using the website	39.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems using the electronic signature	21.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems accessing via smartphone or tablet	22.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other problems	11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	2,873,495
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have had a problem when using public administration services in the last 12 months	52.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Difficulty of use	30.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Technical problems when using the website	41.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems using the electronic signature	19.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems accessing via smartphone or tablet	18.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other problems	11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	5,495,995
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have had a problem when using public administration services in the last 12 months	55.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Difficulty of use	32.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Technical problems when using the website	40.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems using the electronic signature	22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems accessing via smartphone or tablet	24.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Other problems	12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Total	3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Have had a problem when using public administration services in the last 12 months	56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Difficulty of use	35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Technical problems when using the website	39.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems using the electronic signature	25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems accessing via smartphone or tablet	23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 1 member	Other problems	14.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Total	7,366,331
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Difficulty of use	36.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Technical problems when using the website	39.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems using the electronic signature	23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems accessing via smartphone or tablet	24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 2 members	Other problems	12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Total	8,406,308
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Have had a problem when using public administration services in the last 12 months	57.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Difficulty of use	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Technical problems when using the website	42.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems using the electronic signature	22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems accessing via smartphone or tablet	23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 3 members	Other problems	12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Total	7,980,823
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Have had a problem when using public administration services in the last 12 months	55.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Difficulty of use	33.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Technical problems when using the website	42.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems using the electronic signature	21.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems accessing via smartphone or tablet	21.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 4 members	Other problems	11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Total	3,348,971
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Have had a problem when using public administration services in the last 12 months	53.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Difficulty of use	31.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Technical problems when using the website	42.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems using the electronic signature	22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems accessing via smartphone or tablet	22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Other problems	12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Total	3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Have had a problem when using public administration services in the last 12 months	56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Difficulty of use	35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Technical problems when using the website	39.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Problems using the electronic signature	25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Problems accessing via smartphone or tablet	23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: One-person household	Other problems	14.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Total	4,013,330
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Have had a problem when using public administration services in the last 12 months	59.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Difficulty of use	36.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Technical problems when using the website	44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems using the electronic signature	25.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems accessing via smartphone or tablet	25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Other problems	12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Total	4,183,031
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Have had a problem when using public administration services in the last 12 months	55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Difficulty of use	38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Technical problems when using the website	38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems using the electronic signature	23.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems accessing via smartphone or tablet	24.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Other problems	11.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Total	14,851,683
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Have had a problem when using public administration services in the last 12 months	55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Difficulty of use	33.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Technical problems when using the website	42.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems using the electronic signature	21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems accessing via smartphone or tablet	21.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Other problems	11.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Total	4,054,390
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Have had a problem when using public administration services in the last 12 months	53.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Difficulty of use	32.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Technical problems when using the website	40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Problems accessing via smartphone or tablet	22.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Type of household: Other type of household	Other problems	13.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Total	13,268,623
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Have had a problem when using public administration services in the last 12 months	53.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Difficulty of use	34.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Technical problems when using the website	39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems using the electronic signature	22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems accessing via smartphone or tablet	21.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Other problems	10.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Total	3,280,633
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Have had a problem when using public administration services in the last 12 months	58.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Difficulty of use	34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Technical problems when using the website	42.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems using the electronic signature	22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems accessing via smartphone or tablet	25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Other problems	13.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Total	13,559,036
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Have had a problem when using public administration services in the last 12 months	57.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Difficulty of use	35.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Technical problems when using the website	43.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems using the electronic signature	23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems accessing via smartphone or tablet	23.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Other problems	13.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Total	25,287,346
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Have had a problem when using public administration services in the last 12 months	56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Difficulty of use	36.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Technical problems when using the website	41.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Problems using the electronic signature	23.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Problems accessing via smartphone or tablet	23.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Spanish	Other problems	12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Total	4,820,946
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Have had a problem when using public administration services in the last 12 months	52.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Difficulty of use	27.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Technical problems when using the website	40.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Problems using the electronic signature	21.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Problems accessing via smartphone or tablet	21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Nationality: Foreign	Other problems	11.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Total	744,793
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Have had a problem when using public administration services in the last 12 months	61.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Difficulty of use	43.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Technical problems when using the website	44.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems using the electronic signature	28.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems accessing via smartphone or tablet	27.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Severely limited	Other problems	18.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Total	3,938,804
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Have had a problem when using public administration services in the last 12 months	58.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Difficulty of use	37.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Technical problems when using the website	43.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems using the electronic signature	24.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems accessing via smartphone or tablet	25.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Other problems	13.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Total	25,424,695
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Have had a problem when using public administration services in the last 12 months	55.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Difficulty of use	34.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Technical problems when using the website	41.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems using the electronic signature	22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems accessing via smartphone or tablet	22.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Other problems	12.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Total	16,851,133
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Difficulty of use	62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Other problems	22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Total	8,490,715
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Difficulty of use	65.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Technical problems when using the website	73.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Problems using the electronic signature	42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Problems accessing via smartphone or tablet	41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Other problems	23.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Total	8,360,418
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Difficulty of use	59.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Technical problems when using the website	75.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Problems using the electronic signature	39.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Problems accessing via smartphone or tablet	40.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Other problems	20.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Total	2,104,558
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Difficulty of use	56.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Technical problems when using the website	78.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems using the electronic signature	32.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems accessing via smartphone or tablet	38.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Other problems	22.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Total	3,124,333
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Difficulty of use	60.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Technical problems when using the website	76.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems using the electronic signature	42.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems accessing via smartphone or tablet	42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Other problems	25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Total	3,183,417
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Difficulty of use	61.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Technical problems when using the website	77.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems using the electronic signature	41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems accessing via smartphone or tablet	41.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Other problems	20.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Total	3,755,561
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Difficulty of use	61.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Technical problems when using the website	75.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems using the electronic signature	43.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems accessing via smartphone or tablet	43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Other problems	22.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Total	3,090,044
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Difficulty of use	66.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Technical problems when using the website	73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems using the electronic signature	41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems accessing via smartphone or tablet	38.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Other problems	20.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Total	1,593,221
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Difficulty of use	68.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Technical problems when using the website	60.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems using the electronic signature	42.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems accessing via smartphone or tablet	38.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Other problems	19.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	7,722,351
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Difficulty of use	64.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Technical problems when using the website	74.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems using the electronic signature	42.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems accessing via smartphone or tablet	40.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other problems	22.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	1,863,539
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Difficulty of use	65.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Technical problems when using the website	75.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems using the electronic signature	44.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems accessing via smartphone or tablet	42.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other problems	21.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	2,712,161
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Difficulty of use	60.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Technical problems when using the website	72.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems using the electronic signature	38.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems accessing via smartphone or tablet	41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other problems	21.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	1,507,391
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Difficulty of use	58.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Technical problems when using the website	79.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems using the electronic signature	37.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems accessing via smartphone or tablet	35.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other problems	22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	3,045,692
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Difficulty of use	58.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Technical problems when using the website	72.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems using the electronic signature	39.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems accessing via smartphone or tablet	43.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Other problems	22.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Total	1,691,823
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Difficulty of use	63.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Technical problems when using the website	69.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems using the electronic signature	45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems accessing via smartphone or tablet	41.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Other problems	25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Total	4,121,712
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Difficulty of use	65.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Technical problems when using the website	71.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems using the electronic signature	42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems accessing via smartphone or tablet	43.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Other problems	22.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Total	4,802,450
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Difficulty of use	62.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Technical problems when using the website	75.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems using the electronic signature	40.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems accessing via smartphone or tablet	40.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Other problems	21.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Total	4,447,321
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Difficulty of use	59.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Technical problems when using the website	76.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems using the electronic signature	38.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems accessing via smartphone or tablet	37.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Other problems	20.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Total	1,787,827
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Difficulty of use	58.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Technical problems when using the website	78.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems using the electronic signature	42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems accessing via smartphone or tablet	42.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Other problems	23.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Total	1,691,823
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Difficulty of use	63.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Technical problems when using the website	69.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Problems using the electronic signature	45.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Problems accessing via smartphone or tablet	41.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Other problems	25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Total	2,407,894
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Difficulty of use	60.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Technical problems when using the website	73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems using the electronic signature	42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems accessing via smartphone or tablet	41.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Other problems	21.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Total	2,312,864
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Difficulty of use	69.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Technical problems when using the website	69.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems using the electronic signature	42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems accessing via smartphone or tablet	43.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Other problems	20.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Total	8,256,867
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Difficulty of use	60.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Technical problems when using the website	77.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems using the electronic signature	38.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems accessing via smartphone or tablet	39.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Other problems	21.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Total	2,181,685
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Difficulty of use	60.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Technical problems when using the website	74.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Problems using the electronic signature	42.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Problems accessing via smartphone or tablet	42.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Other problems	25.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Total	7,096,507
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Difficulty of use	63.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Technical problems when using the website	74.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems using the electronic signature	41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems accessing via smartphone or tablet	40.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Other problems	19.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Total	1,914,567
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Difficulty of use	59.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Technical problems when using the website	73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems using the electronic signature	39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems accessing via smartphone or tablet	42.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Other problems	22.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Total	7,840,059
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Difficulty of use	61.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Technical problems when using the website	74.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems using the electronic signature	41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems accessing via smartphone or tablet	40.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Other problems	24.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Total	14,305,065
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Difficulty of use	63.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Technical problems when using the website	74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Problems using the electronic signature	41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Problems accessing via smartphone or tablet	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Other problems	22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Total	2,546,068
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Difficulty of use	52.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Technical problems when using the website	75.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Problems using the electronic signature	41.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Problems accessing via smartphone or tablet	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Other problems	22.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Total	457,529
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Difficulty of use	70.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Technical problems when using the website	72.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems using the electronic signature	46.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems accessing via smartphone or tablet	44.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Other problems	29.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Total	2,299,357
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Difficulty of use	63.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Technical problems when using the website	74.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems using the electronic signature	41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems accessing via smartphone or tablet	44.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Other problems	22.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Total	14,094,247
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Difficulty of use	61.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Technical problems when using the website	74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems using the electronic signature	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems accessing via smartphone or tablet	40.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Other problems	21.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Total	16,836,537
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Difficulty of use	62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Technical problems when using the website	74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems using the electronic signature	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Problems accessing via smartphone or tablet	40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Total persons	Other problems	22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Total	8,479,756
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Difficulty of use	65.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Technical problems when using the website	73.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Problems using the electronic signature	42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Problems accessing via smartphone or tablet	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Male	Other problems	23.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Total	8,356,781
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Difficulty of use	59.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Technical problems when using the website	75.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Problems using the electronic signature	39.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Problems accessing via smartphone or tablet	40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Sex: Female	Other problems	20.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Total	2,104,558
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Difficulty of use	56.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Technical problems when using the website	78.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems using the electronic signature	32.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Problems accessing via smartphone or tablet	38.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 16 to 24 years	Other problems	22.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Total	3,121,120
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Difficulty of use	60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Technical problems when using the website	76.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems using the electronic signature	42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Problems accessing via smartphone or tablet	42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 25 to 34 years	Other problems	24.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Total	3,183,417
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Difficulty of use	61.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Technical problems when using the website	77.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems using the electronic signature	41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Problems accessing via smartphone or tablet	41.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 35 to 44 years	Other problems	20.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Total	3,753,425
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Difficulty of use	61.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Technical problems when using the website	75.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems using the electronic signature	43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Problems accessing via smartphone or tablet	43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 45 to 54 years	Other problems	22.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Total	3,083,935
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Difficulty of use	66.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Technical problems when using the website	73.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems using the electronic signature	41.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Problems accessing via smartphone or tablet	38.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 55 to 64 years	Other problems	20.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Total	1,590,082
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Difficulty of use	68.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Technical problems when using the website	60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems using the electronic signature	42.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Problems accessing via smartphone or tablet	38.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Age: 65 to 74 years	Other problems	19.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Total	7,713,997
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Difficulty of use	64.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Technical problems when using the website	74.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems using the electronic signature	42.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Problems accessing via smartphone or tablet	40.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: More than 100,000 inhabitants and provincial capitals	Other problems	22.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Total	1,862,656
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Difficulty of use	65.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Technical problems when using the website	75.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems using the electronic signature	44.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Problems accessing via smartphone or tablet	42.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 50,000 to 100,000 inhabitants	Other problems	21.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Total	2,710,703
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Difficulty of use	60.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Technical problems when using the website	72.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems using the electronic signature	38.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Problems accessing via smartphone or tablet	41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 20,000 to 50,000 inhabitants	Other problems	21.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Total	1,507,391
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Difficulty of use	58.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Technical problems when using the website	79.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems using the electronic signature	37.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Problems accessing via smartphone or tablet	35.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: From 10,000 to 20,000 inhabitants	Other problems	22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Total	3,041,790
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Difficulty of use	58.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Technical problems when using the website	72.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems using the electronic signature	39.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Problems accessing via smartphone or tablet	43.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Degree of urbanisation: Fewer than 10,000 inhabitants	Other problems	22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Total	1,689,451
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Difficulty of use	63.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Technical problems when using the website	69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems using the electronic signature	45.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Problems accessing via smartphone or tablet	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 1 member	Other problems	25.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Total	4,114,139
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Difficulty of use	65.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Technical problems when using the website	71.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems using the electronic signature	42.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Problems accessing via smartphone or tablet	43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 2 members	Other problems	22.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Total	4,797,799
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Difficulty of use	62.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Technical problems when using the website	75.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems using the electronic signature	40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Problems accessing via smartphone or tablet	40.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 3 members	Other problems	21.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Total	4,447,321
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Difficulty of use	59.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Technical problems when using the website	76.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems using the electronic signature	38.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Problems accessing via smartphone or tablet	37.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 4 members	Other problems	20.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Total	1,787,827
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Difficulty of use	58.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Technical problems when using the website	78.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems using the electronic signature	42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Problems accessing via smartphone or tablet	42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Household size: Households with 5 or more members	Other problems	23.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Total	1,689,451
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Difficulty of use	63.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Technical problems when using the website	69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Problems using the electronic signature	45.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Problems accessing via smartphone or tablet	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: One-person household	Other problems	25.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Total	2,403,992
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Difficulty of use	60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Technical problems when using the website	73.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems using the electronic signature	42.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Problems accessing via smartphone or tablet	41.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Single parent living with at least one child	Other problems	21.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Total	2,310,651
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Difficulty of use	69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Technical problems when using the website	69.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems using the electronic signature	42.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Problems accessing via smartphone or tablet	43.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple without children living in the household	Other problems	20.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Total	8,252,216
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Difficulty of use	60.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Technical problems when using the website	77.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems using the electronic signature	38.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Problems accessing via smartphone or tablet	39.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Couple with children living in the household	Other problems	21.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Total	2,180,227
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Difficulty of use	60.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Technical problems when using the website	74.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Problems using the electronic signature	42.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Problems accessing via smartphone or tablet	42.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Type of household: Other type of household	Other problems	25.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Total	7,089,643
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Difficulty of use	63.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Technical problems when using the website	74.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems using the electronic signature	41.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Problems accessing via smartphone or tablet	40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with spouse	Other problems	19.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Total	1,913,109
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Difficulty of use	59.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Technical problems when using the website	73.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems using the electronic signature	39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Problems accessing via smartphone or tablet	42.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Living with a de facto partner	Other problems	22.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Total	7,833,785
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Difficulty of use	61.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Technical problems when using the website	74.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems using the electronic signature	41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Problems accessing via smartphone or tablet	40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Living as a couple: Not living with a partner	Other problems	24.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Total	14,290,469
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Difficulty of use	63.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Technical problems when using the website	74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Problems using the electronic signature	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Problems accessing via smartphone or tablet	40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Spanish	Other problems	22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Total	2,546,068
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Difficulty of use	52.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Technical problems when using the website	75.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Problems using the electronic signature	41.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Problems accessing via smartphone or tablet	40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Nationality: Foreign	Other problems	22.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Total	456,646
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Difficulty of use	70.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Technical problems when using the website	72.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems using the electronic signature	46.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Problems accessing via smartphone or tablet	44.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Severely limited	Other problems	29.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Total	2,292,527
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Difficulty of use	63.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Technical problems when using the website	74.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems using the electronic signature	41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Problems accessing via smartphone or tablet	44.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Limited but not severely	Other problems	22.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Total	14,087,364
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Difficulty of use	61.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Technical problems when using the website	74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems using the electronic signature	40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Problems accessing via smartphone or tablet	40.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Activity limitation: Not limited at all	Other problems	21.7