Reference population	Autonomous Communities and Cities	Type of contact	Total
Total persons	National total	Total	37,634,488
Total persons	National total	Use of any public authority website or app	80.1
Total persons	National total	Downloading or printing an official form	43.4
Total persons	National total	Making an appointment or booking (for an activity, a medical service...)	56.4
Total persons	National total	Submitting own tax return online	41.1
Total persons	National total	Carrying out some interaction related to accessing information	62.9
Total persons	National total	Information: Accessing stored personal information (pension, employment record...)	54.3
Total persons	National total	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.0
Total persons	National total	Information: Accessing information (services, benefits, taxes, etc.)	47.0
Total persons	National total	Carrying out some interaction related to obtaining documents	45.1
Total persons	National total	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.4
Total persons	National total	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.0
Total persons	National total	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Total persons	National total	Average number of types of contact with public authorities	3.4
Total persons	Andalucía	Total	6,680,781
Total persons	Andalucía	Use of any public authority website or app	76.9
Total persons	Andalucía	Downloading or printing an official form	40.7
Total persons	Andalucía	Making an appointment or booking (for an activity, a medical service...)	56.9
Total persons	Andalucía	Submitting own tax return online	38.2
Total persons	Andalucía	Carrying out some interaction related to accessing information	59.1
Total persons	Andalucía	Information: Accessing stored personal information (pension, employment record...)	52.3
Total persons	Andalucía	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.0
Total persons	Andalucía	Information: Accessing information (services, benefits, taxes, etc.)	45.1
Total persons	Andalucía	Carrying out some interaction related to obtaining documents	44.8
Total persons	Andalucía	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.8
Total persons	Andalucía	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.5
Total persons	Andalucía	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.3
Total persons	Andalucía	Average number of types of contact with public authorities	3.3
Total persons	Aragón	Total	1,033,667
Total persons	Aragón	Use of any public authority website or app	77.6
Total persons	Aragón	Downloading or printing an official form	42.2
Total persons	Aragón	Making an appointment or booking (for an activity, a medical service...)	58.6
Total persons	Aragón	Submitting own tax return online	37.2
Total persons	Aragón	Carrying out some interaction related to accessing information	59.2
Total persons	Aragón	Information: Accessing stored personal information (pension, employment record...)	50.8
Total persons	Aragón	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.6
Total persons	Aragón	Information: Accessing information (services, benefits, taxes, etc.)	42.5
Total persons	Aragón	Carrying out some interaction related to obtaining documents	42.5
Total persons	Aragón	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.8
Total persons	Aragón	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.6
Total persons	Aragón	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.8
Total persons	Aragón	Average number of types of contact with public authorities	3.2
Total persons	Asturias, Principado de	Total	768,024
Total persons	Asturias, Principado de	Use of any public authority website or app	74.9
Total persons	Asturias, Principado de	Downloading or printing an official form	46.2
Total persons	Asturias, Principado de	Making an appointment or booking (for an activity, a medical service...)	49.8
Total persons	Asturias, Principado de	Submitting own tax return online	40.7
Total persons	Asturias, Principado de	Carrying out some interaction related to accessing information	61.4
Total persons	Asturias, Principado de	Information: Accessing stored personal information (pension, employment record...)	52.3
Total persons	Asturias, Principado de	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.7
Total persons	Asturias, Principado de	Information: Accessing information (services, benefits, taxes, etc.)	45.8
Total persons	Asturias, Principado de	Carrying out some interaction related to obtaining documents	38.1
Total persons	Asturias, Principado de	Documents: Requesting an official document or certificate (birth, residence, etc.)	28.5
Total persons	Asturias, Principado de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.1
Total persons	Asturias, Principado de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.8
Total persons	Asturias, Principado de	Average number of types of contact with public authorities	3.2
Total persons	Balears, Illes	Total	979,691
Total persons	Balears, Illes	Use of any public authority website or app	83.1
Total persons	Balears, Illes	Downloading or printing an official form	48.5
Total persons	Balears, Illes	Making an appointment or booking (for an activity, a medical service...)	55.5
Total persons	Balears, Illes	Submitting own tax return online	39.2
Total persons	Balears, Illes	Carrying out some interaction related to accessing information	64.4
Total persons	Balears, Illes	Information: Accessing stored personal information (pension, employment record...)	54.8
Total persons	Balears, Illes	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.1
Total persons	Balears, Illes	Information: Accessing information (services, benefits, taxes, etc.)	49.5
Total persons	Balears, Illes	Carrying out some interaction related to obtaining documents	53.6
Total persons	Balears, Illes	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.6
Total persons	Balears, Illes	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.9
Total persons	Balears, Illes	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Total persons	Balears, Illes	Average number of types of contact with public authorities	3.5
Total persons	Canarias	Total	1,808,410
Total persons	Canarias	Use of any public authority website or app	83.8
Total persons	Canarias	Downloading or printing an official form	46.4
Total persons	Canarias	Making an appointment or booking (for an activity, a medical service...)	59.9
Total persons	Canarias	Submitting own tax return online	40.4
Total persons	Canarias	Carrying out some interaction related to accessing information	63.1
Total persons	Canarias	Information: Accessing stored personal information (pension, employment record...)	53.9
Total persons	Canarias	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.8
Total persons	Canarias	Information: Accessing information (services, benefits, taxes, etc.)	48.6
Total persons	Canarias	Carrying out some interaction related to obtaining documents	52.6
Total persons	Canarias	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.4
Total persons	Canarias	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.3
Total persons	Canarias	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.6
Total persons	Canarias	Average number of types of contact with public authorities	3.6
Total persons	Cantabria	Total	451,971
Total persons	Cantabria	Use of any public authority website or app	76.0
Total persons	Cantabria	Downloading or printing an official form	39.0
Total persons	Cantabria	Making an appointment or booking (for an activity, a medical service...)	54.0
Total persons	Cantabria	Submitting own tax return online	38.4
Total persons	Cantabria	Carrying out some interaction related to accessing information	56.5
Total persons	Cantabria	Information: Accessing stored personal information (pension, employment record...)	45.8
Total persons	Cantabria	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.5
Total persons	Cantabria	Information: Accessing information (services, benefits, taxes, etc.)	42.3
Total persons	Cantabria	Carrying out some interaction related to obtaining documents	38.3
Total persons	Cantabria	Documents: Requesting an official document or certificate (birth, residence, etc.)	30.3
Total persons	Cantabria	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	15.7
Total persons	Cantabria	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.5
Total persons	Cantabria	Average number of types of contact with public authorities	3.0
Total persons	Castilla y León	Total	1,782,950
Total persons	Castilla y León	Use of any public authority website or app	79.9
Total persons	Castilla y León	Downloading or printing an official form	43.3
Total persons	Castilla y León	Making an appointment or booking (for an activity, a medical service...)	59.4
Total persons	Castilla y León	Submitting own tax return online	38.9
Total persons	Castilla y León	Carrying out some interaction related to accessing information	61.0
Total persons	Castilla y León	Information: Accessing stored personal information (pension, employment record...)	52.8
Total persons	Castilla y León	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.7
Total persons	Castilla y León	Information: Accessing information (services, benefits, taxes, etc.)	44.2
Total persons	Castilla y León	Carrying out some interaction related to obtaining documents	40.4
Total persons	Castilla y León	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.0
Total persons	Castilla y León	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.6
Total persons	Castilla y León	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.9
Total persons	Castilla y León	Average number of types of contact with public authorities	3.3
Total persons	Castilla-La Mancha	Total	1,630,724
Total persons	Castilla-La Mancha	Use of any public authority website or app	74.9
Total persons	Castilla-La Mancha	Downloading or printing an official form	39.3
Total persons	Castilla-La Mancha	Making an appointment or booking (for an activity, a medical service...)	55.5
Total persons	Castilla-La Mancha	Submitting own tax return online	39.4
Total persons	Castilla-La Mancha	Carrying out some interaction related to accessing information	56.2
Total persons	Castilla-La Mancha	Information: Accessing stored personal information (pension, employment record...)	50.0
Total persons	Castilla-La Mancha	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.4
Total persons	Castilla-La Mancha	Information: Accessing information (services, benefits, taxes, etc.)	44.8
Total persons	Castilla-La Mancha	Carrying out some interaction related to obtaining documents	43.6
Total persons	Castilla-La Mancha	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.7
Total persons	Castilla-La Mancha	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.1
Total persons	Castilla-La Mancha	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.0
Total persons	Castilla-La Mancha	Average number of types of contact with public authorities	3.2
Total persons	Cataluña	Total	6,205,917
Total persons	Cataluña	Use of any public authority website or app	81.1
Total persons	Cataluña	Downloading or printing an official form	41.5
Total persons	Cataluña	Making an appointment or booking (for an activity, a medical service...)	54.2
Total persons	Cataluña	Submitting own tax return online	41.8
Total persons	Cataluña	Carrying out some interaction related to accessing information	66.5
Total persons	Cataluña	Information: Accessing stored personal information (pension, employment record...)	56.6
Total persons	Cataluña	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.2
Total persons	Cataluña	Information: Accessing information (services, benefits, taxes, etc.)	49.0
Total persons	Cataluña	Carrying out some interaction related to obtaining documents	45.3
Total persons	Cataluña	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.6
Total persons	Cataluña	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.1
Total persons	Cataluña	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.9
Total persons	Cataluña	Average number of types of contact with public authorities	3.4
Total persons	Comunitat Valenciana	Total	4,226,965
Total persons	Comunitat Valenciana	Use of any public authority website or app	82.3
Total persons	Comunitat Valenciana	Downloading or printing an official form	45.4
Total persons	Comunitat Valenciana	Making an appointment or booking (for an activity, a medical service...)	55.8
Total persons	Comunitat Valenciana	Submitting own tax return online	39.4
Total persons	Comunitat Valenciana	Carrying out some interaction related to accessing information	64.8
Total persons	Comunitat Valenciana	Information: Accessing stored personal information (pension, employment record...)	56.3
Total persons	Comunitat Valenciana	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.5
Total persons	Comunitat Valenciana	Information: Accessing information (services, benefits, taxes, etc.)	44.6
Total persons	Comunitat Valenciana	Carrying out some interaction related to obtaining documents	45.6
Total persons	Comunitat Valenciana	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.4
Total persons	Comunitat Valenciana	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.9
Total persons	Comunitat Valenciana	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.6
Total persons	Comunitat Valenciana	Average number of types of contact with public authorities	3.4
Total persons	Extremadura	Total	794,179
Total persons	Extremadura	Use of any public authority website or app	73.2
Total persons	Extremadura	Downloading or printing an official form	40.1
Total persons	Extremadura	Making an appointment or booking (for an activity, a medical service...)	51.9
Total persons	Extremadura	Submitting own tax return online	32.4
Total persons	Extremadura	Carrying out some interaction related to accessing information	57.0
Total persons	Extremadura	Information: Accessing stored personal information (pension, employment record...)	49.5
Total persons	Extremadura	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.4
Total persons	Extremadura	Information: Accessing information (services, benefits, taxes, etc.)	40.3
Total persons	Extremadura	Carrying out some interaction related to obtaining documents	37.7
Total persons	Extremadura	Documents: Requesting an official document or certificate (birth, residence, etc.)	28.0
Total persons	Extremadura	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.8
Total persons	Extremadura	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	5.8
Total persons	Extremadura	Average number of types of contact with public authorities	3.0
Total persons	Galicia	Total	2,016,001
Total persons	Galicia	Use of any public authority website or app	78.3
Total persons	Galicia	Downloading or printing an official form	43.1
Total persons	Galicia	Making an appointment or booking (for an activity, a medical service...)	58.3
Total persons	Galicia	Submitting own tax return online	37.7
Total persons	Galicia	Carrying out some interaction related to accessing information	61.2
Total persons	Galicia	Information: Accessing stored personal information (pension, employment record...)	52.1
Total persons	Galicia	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.0
Total persons	Galicia	Information: Accessing information (services, benefits, taxes, etc.)	45.4
Total persons	Galicia	Carrying out some interaction related to obtaining documents	41.2
Total persons	Galicia	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.8
Total persons	Galicia	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.3
Total persons	Galicia	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.0
Total persons	Galicia	Average number of types of contact with public authorities	3.3
Total persons	Madrid, Comunidad de	Total	5,473,408
Total persons	Madrid, Comunidad de	Use of any public authority website or app	84.8
Total persons	Madrid, Comunidad de	Downloading or printing an official form	48.7
Total persons	Madrid, Comunidad de	Making an appointment or booking (for an activity, a medical service...)	57.3
Total persons	Madrid, Comunidad de	Submitting own tax return online	50.4
Total persons	Madrid, Comunidad de	Carrying out some interaction related to accessing information	68.2
Total persons	Madrid, Comunidad de	Information: Accessing stored personal information (pension, employment record...)	58.7
Total persons	Madrid, Comunidad de	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.9
Total persons	Madrid, Comunidad de	Information: Accessing information (services, benefits, taxes, etc.)	53.5
Total persons	Madrid, Comunidad de	Carrying out some interaction related to obtaining documents	49.6
Total persons	Madrid, Comunidad de	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.5
Total persons	Madrid, Comunidad de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.7
Total persons	Madrid, Comunidad de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Total persons	Madrid, Comunidad de	Average number of types of contact with public authorities	3.8
Total persons	Murcia, Región de	Total	1,217,146
Total persons	Murcia, Región de	Use of any public authority website or app	75.9
Total persons	Murcia, Región de	Downloading or printing an official form	39.4
Total persons	Murcia, Región de	Making an appointment or booking (for an activity, a medical service...)	57.0
Total persons	Murcia, Región de	Submitting own tax return online	34.1
Total persons	Murcia, Región de	Carrying out some interaction related to accessing information	60.2
Total persons	Murcia, Región de	Information: Accessing stored personal information (pension, employment record...)	52.3
Total persons	Murcia, Región de	Information: Accessing public databases or registers (land registry, business registers, etc.)	23.4
Total persons	Murcia, Región de	Information: Accessing information (services, benefits, taxes, etc.)	43.7
Total persons	Murcia, Región de	Carrying out some interaction related to obtaining documents	40.2
Total persons	Murcia, Región de	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.1
Total persons	Murcia, Región de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.5
Total persons	Murcia, Región de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Total persons	Murcia, Región de	Average number of types of contact with public authorities	3.1
Total persons	Navarra, Comunidad Foral de	Total	514,223
Total persons	Navarra, Comunidad Foral de	Use of any public authority website or app	79.0
Total persons	Navarra, Comunidad Foral de	Downloading or printing an official form	42.6
Total persons	Navarra, Comunidad Foral de	Making an appointment or booking (for an activity, a medical service...)	50.1
Total persons	Navarra, Comunidad Foral de	Submitting own tax return online	40.9
Total persons	Navarra, Comunidad Foral de	Carrying out some interaction related to accessing information	63.9
Total persons	Navarra, Comunidad Foral de	Information: Accessing stored personal information (pension, employment record...)	55.4
Total persons	Navarra, Comunidad Foral de	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.0
Total persons	Navarra, Comunidad Foral de	Information: Accessing information (services, benefits, taxes, etc.)	43.2
Total persons	Navarra, Comunidad Foral de	Carrying out some interaction related to obtaining documents	43.4
Total persons	Navarra, Comunidad Foral de	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.9
Total persons	Navarra, Comunidad Foral de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.0
Total persons	Navarra, Comunidad Foral de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.2
Total persons	Navarra, Comunidad Foral de	Average number of types of contact with public authorities	3.2
Total persons	País Vasco	Total	1,676,415
Total persons	País Vasco	Use of any public authority website or app	80.4
Total persons	País Vasco	Downloading or printing an official form	42.0
Total persons	País Vasco	Making an appointment or booking (for an activity, a medical service...)	58.0
Total persons	País Vasco	Submitting own tax return online	46.6
Total persons	País Vasco	Carrying out some interaction related to accessing information	62.7
Total persons	País Vasco	Information: Accessing stored personal information (pension, employment record...)	51.5
Total persons	País Vasco	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.4
Total persons	País Vasco	Information: Accessing information (services, benefits, taxes, etc.)	46.7
Total persons	País Vasco	Carrying out some interaction related to obtaining documents	40.8
Total persons	País Vasco	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.4
Total persons	País Vasco	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.8
Total persons	País Vasco	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.4
Total persons	País Vasco	Average number of types of contact with public authorities	3.3
Total persons	Rioja, La	Total	246,610
Total persons	Rioja, La	Use of any public authority website or app	81.0
Total persons	Rioja, La	Downloading or printing an official form	40.5
Total persons	Rioja, La	Making an appointment or booking (for an activity, a medical service...)	59.7
Total persons	Rioja, La	Submitting own tax return online	38.6
Total persons	Rioja, La	Carrying out some interaction related to accessing information	59.8
Total persons	Rioja, La	Information: Accessing stored personal information (pension, employment record...)	50.4
Total persons	Rioja, La	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.6
Total persons	Rioja, La	Information: Accessing information (services, benefits, taxes, etc.)	44.9
Total persons	Rioja, La	Carrying out some interaction related to obtaining documents	46.1
Total persons	Rioja, La	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.1
Total persons	Rioja, La	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	26.3
Total persons	Rioja, La	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.6
Total persons	Rioja, La	Average number of types of contact with public authorities	3.3
Total persons	Ceuta	Total	65,930
Total persons	Ceuta	Use of any public authority website or app	79.7
Total persons	Ceuta	Downloading or printing an official form	39.6
Total persons	Ceuta	Making an appointment or booking (for an activity, a medical service...)	58.3
Total persons	Ceuta	Submitting own tax return online	39.4
Total persons	Ceuta	Carrying out some interaction related to accessing information	65.2
Total persons	Ceuta	Information: Accessing stored personal information (pension, employment record...)	56.3
Total persons	Ceuta	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.5
Total persons	Ceuta	Information: Accessing information (services, benefits, taxes, etc.)	55.1
Total persons	Ceuta	Carrying out some interaction related to obtaining documents	52.1
Total persons	Ceuta	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.1
Total persons	Ceuta	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	14.5
Total persons	Ceuta	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.1
Total persons	Ceuta	Average number of types of contact with public authorities	3.4
Total persons	Melilla	Total	61,476
Total persons	Melilla	Use of any public authority website or app	83.3
Total persons	Melilla	Downloading or printing an official form	50.5
Total persons	Melilla	Making an appointment or booking (for an activity, a medical service...)	60.0
Total persons	Melilla	Submitting own tax return online	36.9
Total persons	Melilla	Carrying out some interaction related to accessing information	64.5
Total persons	Melilla	Information: Accessing stored personal information (pension, employment record...)	60.0
Total persons	Melilla	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.0
Total persons	Melilla	Information: Accessing information (services, benefits, taxes, etc.)	46.5
Total persons	Melilla	Carrying out some interaction related to obtaining documents	67.7
Total persons	Melilla	Documents: Requesting an official document or certificate (birth, residence, etc.)	56.9
Total persons	Melilla	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.4
Total persons	Melilla	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	15.6
Total persons	Melilla	Average number of types of contact with public authorities	3.9
Internet users in the last 12 months	National total	Total	36,814,969
Internet users in the last 12 months	National total	Use of any public authority website or app	81.8
Internet users in the last 12 months	National total	Downloading or printing an official form	44.3
Internet users in the last 12 months	National total	Making an appointment or booking (for an activity, a medical service...)	57.6
Internet users in the last 12 months	National total	Submitting own tax return online	42.0
Internet users in the last 12 months	National total	Carrying out some interaction related to accessing information	64.3
Internet users in the last 12 months	National total	Information: Accessing stored personal information (pension, employment record...)	55.5
Internet users in the last 12 months	National total	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.6
Internet users in the last 12 months	National total	Information: Accessing information (services, benefits, taxes, etc.)	48.0
Internet users in the last 12 months	National total	Carrying out some interaction related to obtaining documents	46.1
Internet users in the last 12 months	National total	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Internet users in the last 12 months	National total	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.6
Internet users in the last 12 months	National total	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months	National total	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Andalucía	Total	6,497,905
Internet users in the last 12 months	Andalucía	Use of any public authority website or app	79.0
Internet users in the last 12 months	Andalucía	Downloading or printing an official form	41.9
Internet users in the last 12 months	Andalucía	Making an appointment or booking (for an activity, a medical service...)	58.5
Internet users in the last 12 months	Andalucía	Submitting own tax return online	39.3
Internet users in the last 12 months	Andalucía	Carrying out some interaction related to accessing information	60.8
Internet users in the last 12 months	Andalucía	Information: Accessing stored personal information (pension, employment record...)	53.8
Internet users in the last 12 months	Andalucía	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.8
Internet users in the last 12 months	Andalucía	Information: Accessing information (services, benefits, taxes, etc.)	46.4
Internet users in the last 12 months	Andalucía	Carrying out some interaction related to obtaining documents	46.0
Internet users in the last 12 months	Andalucía	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.7
Internet users in the last 12 months	Andalucía	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 12 months	Andalucía	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.5
Internet users in the last 12 months	Andalucía	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Aragón	Total	1,010,874
Internet users in the last 12 months	Aragón	Use of any public authority website or app	79.4
Internet users in the last 12 months	Aragón	Downloading or printing an official form	43.1
Internet users in the last 12 months	Aragón	Making an appointment or booking (for an activity, a medical service...)	59.9
Internet users in the last 12 months	Aragón	Submitting own tax return online	38.1
Internet users in the last 12 months	Aragón	Carrying out some interaction related to accessing information	60.5
Internet users in the last 12 months	Aragón	Information: Accessing stored personal information (pension, employment record...)	51.9
Internet users in the last 12 months	Aragón	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.2
Internet users in the last 12 months	Aragón	Information: Accessing information (services, benefits, taxes, etc.)	43.5
Internet users in the last 12 months	Aragón	Carrying out some interaction related to obtaining documents	43.4
Internet users in the last 12 months	Aragón	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.5
Internet users in the last 12 months	Aragón	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.1
Internet users in the last 12 months	Aragón	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.0
Internet users in the last 12 months	Aragón	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Asturias, Principado de	Total	744,219
Internet users in the last 12 months	Asturias, Principado de	Use of any public authority website or app	77.3
Internet users in the last 12 months	Asturias, Principado de	Downloading or printing an official form	47.7
Internet users in the last 12 months	Asturias, Principado de	Making an appointment or booking (for an activity, a medical service...)	51.4
Internet users in the last 12 months	Asturias, Principado de	Submitting own tax return online	42.0
Internet users in the last 12 months	Asturias, Principado de	Carrying out some interaction related to accessing information	63.4
Internet users in the last 12 months	Asturias, Principado de	Information: Accessing stored personal information (pension, employment record...)	54.0
Internet users in the last 12 months	Asturias, Principado de	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.6
Internet users in the last 12 months	Asturias, Principado de	Information: Accessing information (services, benefits, taxes, etc.)	47.2
Internet users in the last 12 months	Asturias, Principado de	Carrying out some interaction related to obtaining documents	39.3
Internet users in the last 12 months	Asturias, Principado de	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.4
Internet users in the last 12 months	Asturias, Principado de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.8
Internet users in the last 12 months	Asturias, Principado de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.0
Internet users in the last 12 months	Asturias, Principado de	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Balears, Illes	Total	964,464
Internet users in the last 12 months	Balears, Illes	Use of any public authority website or app	84.4
Internet users in the last 12 months	Balears, Illes	Downloading or printing an official form	49.3
Internet users in the last 12 months	Balears, Illes	Making an appointment or booking (for an activity, a medical service...)	56.4
Internet users in the last 12 months	Balears, Illes	Submitting own tax return online	39.9
Internet users in the last 12 months	Balears, Illes	Carrying out some interaction related to accessing information	65.4
Internet users in the last 12 months	Balears, Illes	Information: Accessing stored personal information (pension, employment record...)	55.6
Internet users in the last 12 months	Balears, Illes	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.6
Internet users in the last 12 months	Balears, Illes	Information: Accessing information (services, benefits, taxes, etc.)	50.2
Internet users in the last 12 months	Balears, Illes	Carrying out some interaction related to obtaining documents	54.4
Internet users in the last 12 months	Balears, Illes	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.3
Internet users in the last 12 months	Balears, Illes	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Internet users in the last 12 months	Balears, Illes	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Internet users in the last 12 months	Balears, Illes	Average number of types of contact with public authorities	3.6
Internet users in the last 12 months	Canarias	Total	1,764,917
Internet users in the last 12 months	Canarias	Use of any public authority website or app	85.9
Internet users in the last 12 months	Canarias	Downloading or printing an official form	47.5
Internet users in the last 12 months	Canarias	Making an appointment or booking (for an activity, a medical service...)	61.3
Internet users in the last 12 months	Canarias	Submitting own tax return online	41.4
Internet users in the last 12 months	Canarias	Carrying out some interaction related to accessing information	64.6
Internet users in the last 12 months	Canarias	Information: Accessing stored personal information (pension, employment record...)	55.2
Internet users in the last 12 months	Canarias	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.6
Internet users in the last 12 months	Canarias	Information: Accessing information (services, benefits, taxes, etc.)	49.8
Internet users in the last 12 months	Canarias	Carrying out some interaction related to obtaining documents	53.9
Internet users in the last 12 months	Canarias	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.5
Internet users in the last 12 months	Canarias	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.9
Internet users in the last 12 months	Canarias	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.9
Internet users in the last 12 months	Canarias	Average number of types of contact with public authorities	3.7
Internet users in the last 12 months	Cantabria	Total	436,282
Internet users in the last 12 months	Cantabria	Use of any public authority website or app	78.7
Internet users in the last 12 months	Cantabria	Downloading or printing an official form	40.4
Internet users in the last 12 months	Cantabria	Making an appointment or booking (for an activity, a medical service...)	55.9
Internet users in the last 12 months	Cantabria	Submitting own tax return online	39.8
Internet users in the last 12 months	Cantabria	Carrying out some interaction related to accessing information	58.5
Internet users in the last 12 months	Cantabria	Information: Accessing stored personal information (pension, employment record...)	47.5
Internet users in the last 12 months	Cantabria	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.5
Internet users in the last 12 months	Cantabria	Information: Accessing information (services, benefits, taxes, etc.)	43.8
Internet users in the last 12 months	Cantabria	Carrying out some interaction related to obtaining documents	39.7
Internet users in the last 12 months	Cantabria	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.4
Internet users in the last 12 months	Cantabria	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.3
Internet users in the last 12 months	Cantabria	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.8
Internet users in the last 12 months	Cantabria	Average number of types of contact with public authorities	3.1
Internet users in the last 12 months	Castilla y León	Total	1,708,923
Internet users in the last 12 months	Castilla y León	Use of any public authority website or app	83.3
Internet users in the last 12 months	Castilla y León	Downloading or printing an official form	45.1
Internet users in the last 12 months	Castilla y León	Making an appointment or booking (for an activity, a medical service...)	61.9
Internet users in the last 12 months	Castilla y León	Submitting own tax return online	40.5
Internet users in the last 12 months	Castilla y León	Carrying out some interaction related to accessing information	63.6
Internet users in the last 12 months	Castilla y León	Information: Accessing stored personal information (pension, employment record...)	55.1
Internet users in the last 12 months	Castilla y León	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.0
Internet users in the last 12 months	Castilla y León	Information: Accessing information (services, benefits, taxes, etc.)	46.1
Internet users in the last 12 months	Castilla y León	Carrying out some interaction related to obtaining documents	42.2
Internet users in the last 12 months	Castilla y León	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.4
Internet users in the last 12 months	Castilla y León	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.6
Internet users in the last 12 months	Castilla y León	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.3
Internet users in the last 12 months	Castilla y León	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Castilla-La Mancha	Total	1,590,751
Internet users in the last 12 months	Castilla-La Mancha	Use of any public authority website or app	76.8
Internet users in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	40.3
Internet users in the last 12 months	Castilla-La Mancha	Making an appointment or booking (for an activity, a medical service...)	56.9
Internet users in the last 12 months	Castilla-La Mancha	Submitting own tax return online	40.3
Internet users in the last 12 months	Castilla-La Mancha	Carrying out some interaction related to accessing information	57.6
Internet users in the last 12 months	Castilla-La Mancha	Information: Accessing stored personal information (pension, employment record...)	51.2
Internet users in the last 12 months	Castilla-La Mancha	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.0
Internet users in the last 12 months	Castilla-La Mancha	Information: Accessing information (services, benefits, taxes, etc.)	45.9
Internet users in the last 12 months	Castilla-La Mancha	Carrying out some interaction related to obtaining documents	44.7
Internet users in the last 12 months	Castilla-La Mancha	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.6
Internet users in the last 12 months	Castilla-La Mancha	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.7
Internet users in the last 12 months	Castilla-La Mancha	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 12 months	Castilla-La Mancha	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	Cataluña	Total	6,119,315
Internet users in the last 12 months	Cataluña	Use of any public authority website or app	82.3
Internet users in the last 12 months	Cataluña	Downloading or printing an official form	42.1
Internet users in the last 12 months	Cataluña	Making an appointment or booking (for an activity, a medical service...)	54.9
Internet users in the last 12 months	Cataluña	Submitting own tax return online	42.4
Internet users in the last 12 months	Cataluña	Carrying out some interaction related to accessing information	67.4
Internet users in the last 12 months	Cataluña	Information: Accessing stored personal information (pension, employment record...)	57.4
Internet users in the last 12 months	Cataluña	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.6
Internet users in the last 12 months	Cataluña	Information: Accessing information (services, benefits, taxes, etc.)	49.7
Internet users in the last 12 months	Cataluña	Carrying out some interaction related to obtaining documents	45.9
Internet users in the last 12 months	Cataluña	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.0
Internet users in the last 12 months	Cataluña	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.4
Internet users in the last 12 months	Cataluña	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.0
Internet users in the last 12 months	Cataluña	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Comunitat Valenciana	Total	4,163,969
Internet users in the last 12 months	Comunitat Valenciana	Use of any public authority website or app	83.6
Internet users in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	46.1
Internet users in the last 12 months	Comunitat Valenciana	Making an appointment or booking (for an activity, a medical service...)	56.6
Internet users in the last 12 months	Comunitat Valenciana	Submitting own tax return online	40.0
Internet users in the last 12 months	Comunitat Valenciana	Carrying out some interaction related to accessing information	65.8
Internet users in the last 12 months	Comunitat Valenciana	Information: Accessing stored personal information (pension, employment record...)	57.1
Internet users in the last 12 months	Comunitat Valenciana	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.9
Internet users in the last 12 months	Comunitat Valenciana	Information: Accessing information (services, benefits, taxes, etc.)	45.3
Internet users in the last 12 months	Comunitat Valenciana	Carrying out some interaction related to obtaining documents	46.3
Internet users in the last 12 months	Comunitat Valenciana	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.0
Internet users in the last 12 months	Comunitat Valenciana	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.2
Internet users in the last 12 months	Comunitat Valenciana	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.8
Internet users in the last 12 months	Comunitat Valenciana	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Extremadura	Total	767,623
Internet users in the last 12 months	Extremadura	Use of any public authority website or app	75.7
Internet users in the last 12 months	Extremadura	Downloading or printing an official form	41.5
Internet users in the last 12 months	Extremadura	Making an appointment or booking (for an activity, a medical service...)	53.7
Internet users in the last 12 months	Extremadura	Submitting own tax return online	33.5
Internet users in the last 12 months	Extremadura	Carrying out some interaction related to accessing information	58.9
Internet users in the last 12 months	Extremadura	Information: Accessing stored personal information (pension, employment record...)	51.2
Internet users in the last 12 months	Extremadura	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.3
Internet users in the last 12 months	Extremadura	Information: Accessing information (services, benefits, taxes, etc.)	41.7
Internet users in the last 12 months	Extremadura	Carrying out some interaction related to obtaining documents	39.0
Internet users in the last 12 months	Extremadura	Documents: Requesting an official document or certificate (birth, residence, etc.)	28.9
Internet users in the last 12 months	Extremadura	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.6
Internet users in the last 12 months	Extremadura	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.0
Internet users in the last 12 months	Extremadura	Average number of types of contact with public authorities	3.1
Internet users in the last 12 months	Galicia	Total	1,925,331
Internet users in the last 12 months	Galicia	Use of any public authority website or app	82.0
Internet users in the last 12 months	Galicia	Downloading or printing an official form	45.1
Internet users in the last 12 months	Galicia	Making an appointment or booking (for an activity, a medical service...)	61.1
Internet users in the last 12 months	Galicia	Submitting own tax return online	39.5
Internet users in the last 12 months	Galicia	Carrying out some interaction related to accessing information	64.1
Internet users in the last 12 months	Galicia	Information: Accessing stored personal information (pension, employment record...)	54.5
Internet users in the last 12 months	Galicia	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.4
Internet users in the last 12 months	Galicia	Information: Accessing information (services, benefits, taxes, etc.)	47.5
Internet users in the last 12 months	Galicia	Carrying out some interaction related to obtaining documents	43.1
Internet users in the last 12 months	Galicia	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.3
Internet users in the last 12 months	Galicia	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.2
Internet users in the last 12 months	Galicia	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.4
Internet users in the last 12 months	Galicia	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Madrid, Comunidad de	Total	5,418,591
Internet users in the last 12 months	Madrid, Comunidad de	Use of any public authority website or app	85.7
Internet users in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	49.2
Internet users in the last 12 months	Madrid, Comunidad de	Making an appointment or booking (for an activity, a medical service...)	57.8
Internet users in the last 12 months	Madrid, Comunidad de	Submitting own tax return online	50.9
Internet users in the last 12 months	Madrid, Comunidad de	Carrying out some interaction related to accessing information	68.9
Internet users in the last 12 months	Madrid, Comunidad de	Information: Accessing stored personal information (pension, employment record...)	59.3
Internet users in the last 12 months	Madrid, Comunidad de	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.3
Internet users in the last 12 months	Madrid, Comunidad de	Information: Accessing information (services, benefits, taxes, etc.)	54.0
Internet users in the last 12 months	Madrid, Comunidad de	Carrying out some interaction related to obtaining documents	50.1
Internet users in the last 12 months	Madrid, Comunidad de	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.9
Internet users in the last 12 months	Madrid, Comunidad de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.0
Internet users in the last 12 months	Madrid, Comunidad de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 12 months	Madrid, Comunidad de	Average number of types of contact with public authorities	3.8
Internet users in the last 12 months	Murcia, Región de	Total	1,179,830
Internet users in the last 12 months	Murcia, Región de	Use of any public authority website or app	78.3
Internet users in the last 12 months	Murcia, Región de	Downloading or printing an official form	40.6
Internet users in the last 12 months	Murcia, Región de	Making an appointment or booking (for an activity, a medical service...)	58.8
Internet users in the last 12 months	Murcia, Región de	Submitting own tax return online	35.2
Internet users in the last 12 months	Murcia, Región de	Carrying out some interaction related to accessing information	62.1
Internet users in the last 12 months	Murcia, Región de	Information: Accessing stored personal information (pension, employment record...)	53.9
Internet users in the last 12 months	Murcia, Región de	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.1
Internet users in the last 12 months	Murcia, Región de	Information: Accessing information (services, benefits, taxes, etc.)	45.1
Internet users in the last 12 months	Murcia, Región de	Carrying out some interaction related to obtaining documents	41.4
Internet users in the last 12 months	Murcia, Región de	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.2
Internet users in the last 12 months	Murcia, Región de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.2
Internet users in the last 12 months	Murcia, Región de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.5
Internet users in the last 12 months	Murcia, Región de	Average number of types of contact with public authorities	3.2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Total	504,210
Internet users in the last 12 months	Navarra, Comunidad Foral de	Use of any public authority website or app	80.5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	43.4
Internet users in the last 12 months	Navarra, Comunidad Foral de	Making an appointment or booking (for an activity, a medical service...)	51.1
Internet users in the last 12 months	Navarra, Comunidad Foral de	Submitting own tax return online	41.7
Internet users in the last 12 months	Navarra, Comunidad Foral de	Carrying out some interaction related to accessing information	65.2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing stored personal information (pension, employment record...)	56.5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.5
Internet users in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing information (services, benefits, taxes, etc.)	44.1
Internet users in the last 12 months	Navarra, Comunidad Foral de	Carrying out some interaction related to obtaining documents	44.2
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.6
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.4
Internet users in the last 12 months	Navarra, Comunidad Foral de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 12 months	Navarra, Comunidad Foral de	Average number of types of contact with public authorities	3.3
Internet users in the last 12 months	País Vasco	Total	1,654,418
Internet users in the last 12 months	País Vasco	Use of any public authority website or app	81.5
Internet users in the last 12 months	País Vasco	Downloading or printing an official form	42.6
Internet users in the last 12 months	País Vasco	Making an appointment or booking (for an activity, a medical service...)	58.8
Internet users in the last 12 months	País Vasco	Submitting own tax return online	47.2
Internet users in the last 12 months	País Vasco	Carrying out some interaction related to accessing information	63.5
Internet users in the last 12 months	País Vasco	Information: Accessing stored personal information (pension, employment record...)	52.2
Internet users in the last 12 months	País Vasco	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.7
Internet users in the last 12 months	País Vasco	Information: Accessing information (services, benefits, taxes, etc.)	47.4
Internet users in the last 12 months	País Vasco	Carrying out some interaction related to obtaining documents	41.3
Internet users in the last 12 months	País Vasco	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.9
Internet users in the last 12 months	País Vasco	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.1
Internet users in the last 12 months	País Vasco	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.5
Internet users in the last 12 months	País Vasco	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Rioja, La	Total	236,859
Internet users in the last 12 months	Rioja, La	Use of any public authority website or app	84.4
Internet users in the last 12 months	Rioja, La	Downloading or printing an official form	42.2
Internet users in the last 12 months	Rioja, La	Making an appointment or booking (for an activity, a medical service...)	62.1
Internet users in the last 12 months	Rioja, La	Submitting own tax return online	40.2
Internet users in the last 12 months	Rioja, La	Carrying out some interaction related to accessing information	62.3
Internet users in the last 12 months	Rioja, La	Information: Accessing stored personal information (pension, employment record...)	52.5
Internet users in the last 12 months	Rioja, La	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.7
Internet users in the last 12 months	Rioja, La	Information: Accessing information (services, benefits, taxes, etc.)	46.7
Internet users in the last 12 months	Rioja, La	Carrying out some interaction related to obtaining documents	47.9
Internet users in the last 12 months	Rioja, La	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.6
Internet users in the last 12 months	Rioja, La	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.4
Internet users in the last 12 months	Rioja, La	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.9
Internet users in the last 12 months	Rioja, La	Average number of types of contact with public authorities	3.4
Internet users in the last 12 months	Ceuta	Total	65,512
Internet users in the last 12 months	Ceuta	Use of any public authority website or app	80.2
Internet users in the last 12 months	Ceuta	Downloading or printing an official form	39.8
Internet users in the last 12 months	Ceuta	Making an appointment or booking (for an activity, a medical service...)	58.7
Internet users in the last 12 months	Ceuta	Submitting own tax return online	39.7
Internet users in the last 12 months	Ceuta	Carrying out some interaction related to accessing information	65.6
Internet users in the last 12 months	Ceuta	Information: Accessing stored personal information (pension, employment record...)	56.6
Internet users in the last 12 months	Ceuta	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.7
Internet users in the last 12 months	Ceuta	Information: Accessing information (services, benefits, taxes, etc.)	55.4
Internet users in the last 12 months	Ceuta	Carrying out some interaction related to obtaining documents	52.4
Internet users in the last 12 months	Ceuta	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.4
Internet users in the last 12 months	Ceuta	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	14.6
Internet users in the last 12 months	Ceuta	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.1
Internet users in the last 12 months	Ceuta	Average number of types of contact with public authorities	3.5
Internet users in the last 12 months	Melilla	Total	60,975
Internet users in the last 12 months	Melilla	Use of any public authority website or app	84.0
Internet users in the last 12 months	Melilla	Downloading or printing an official form	50.9
Internet users in the last 12 months	Melilla	Making an appointment or booking (for an activity, a medical service...)	60.4
Internet users in the last 12 months	Melilla	Submitting own tax return online	37.2
Internet users in the last 12 months	Melilla	Carrying out some interaction related to accessing information	65.0
Internet users in the last 12 months	Melilla	Information: Accessing stored personal information (pension, employment record...)	60.5
Internet users in the last 12 months	Melilla	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.3
Internet users in the last 12 months	Melilla	Information: Accessing information (services, benefits, taxes, etc.)	46.9
Internet users in the last 12 months	Melilla	Carrying out some interaction related to obtaining documents	68.3
Internet users in the last 12 months	Melilla	Documents: Requesting an official document or certificate (birth, residence, etc.)	57.4
Internet users in the last 12 months	Melilla	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.7
Internet users in the last 12 months	Melilla	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	15.8
Internet users in the last 12 months	Melilla	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months	National total	Total	36,718,725
Internet users in the last 3 months	National total	Use of any public authority website or app	82.0
Internet users in the last 3 months	National total	Downloading or printing an official form	44.4
Internet users in the last 3 months	National total	Making an appointment or booking (for an activity, a medical service...)	57.8
Internet users in the last 3 months	National total	Submitting own tax return online	42.1
Internet users in the last 3 months	National total	Carrying out some interaction related to accessing information	64.5
Internet users in the last 3 months	National total	Information: Accessing stored personal information (pension, employment record...)	55.6
Internet users in the last 3 months	National total	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.7
Internet users in the last 3 months	National total	Information: Accessing information (services, benefits, taxes, etc.)	48.1
Internet users in the last 3 months	National total	Carrying out some interaction related to obtaining documents	46.2
Internet users in the last 3 months	National total	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.2
Internet users in the last 3 months	National total	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.6
Internet users in the last 3 months	National total	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months	National total	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Andalucía	Total	6,482,762
Internet users in the last 3 months	Andalucía	Use of any public authority website or app	79.2
Internet users in the last 3 months	Andalucía	Downloading or printing an official form	42.0
Internet users in the last 3 months	Andalucía	Making an appointment or booking (for an activity, a medical service...)	58.7
Internet users in the last 3 months	Andalucía	Submitting own tax return online	39.4
Internet users in the last 3 months	Andalucía	Carrying out some interaction related to accessing information	60.9
Internet users in the last 3 months	Andalucía	Information: Accessing stored personal information (pension, employment record...)	53.9
Internet users in the last 3 months	Andalucía	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.9
Internet users in the last 3 months	Andalucía	Information: Accessing information (services, benefits, taxes, etc.)	46.5
Internet users in the last 3 months	Andalucía	Carrying out some interaction related to obtaining documents	46.1
Internet users in the last 3 months	Andalucía	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.8
Internet users in the last 3 months	Andalucía	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Internet users in the last 3 months	Andalucía	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.5
Internet users in the last 3 months	Andalucía	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Aragón	Total	1,009,813
Internet users in the last 3 months	Aragón	Use of any public authority website or app	79.5
Internet users in the last 3 months	Aragón	Downloading or printing an official form	43.2
Internet users in the last 3 months	Aragón	Making an appointment or booking (for an activity, a medical service...)	60.0
Internet users in the last 3 months	Aragón	Submitting own tax return online	38.1
Internet users in the last 3 months	Aragón	Carrying out some interaction related to accessing information	60.6
Internet users in the last 3 months	Aragón	Information: Accessing stored personal information (pension, employment record...)	52.0
Internet users in the last 3 months	Aragón	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.3
Internet users in the last 3 months	Aragón	Information: Accessing information (services, benefits, taxes, etc.)	43.5
Internet users in the last 3 months	Aragón	Carrying out some interaction related to obtaining documents	43.5
Internet users in the last 3 months	Aragón	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.5
Internet users in the last 3 months	Aragón	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.1
Internet users in the last 3 months	Aragón	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.0
Internet users in the last 3 months	Aragón	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Asturias, Principado de	Total	739,905
Internet users in the last 3 months	Asturias, Principado de	Use of any public authority website or app	77.2
Internet users in the last 3 months	Asturias, Principado de	Downloading or printing an official form	47.9
Internet users in the last 3 months	Asturias, Principado de	Making an appointment or booking (for an activity, a medical service...)	51.4
Internet users in the last 3 months	Asturias, Principado de	Submitting own tax return online	42.0
Internet users in the last 3 months	Asturias, Principado de	Carrying out some interaction related to accessing information	63.3
Internet users in the last 3 months	Asturias, Principado de	Information: Accessing stored personal information (pension, employment record...)	54.0
Internet users in the last 3 months	Asturias, Principado de	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.6
Internet users in the last 3 months	Asturias, Principado de	Information: Accessing information (services, benefits, taxes, etc.)	47.4
Internet users in the last 3 months	Asturias, Principado de	Carrying out some interaction related to obtaining documents	39.2
Internet users in the last 3 months	Asturias, Principado de	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.4
Internet users in the last 3 months	Asturias, Principado de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.5
Internet users in the last 3 months	Asturias, Principado de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.0
Internet users in the last 3 months	Asturias, Principado de	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Balears, Illes	Total	963,517
Internet users in the last 3 months	Balears, Illes	Use of any public authority website or app	84.5
Internet users in the last 3 months	Balears, Illes	Downloading or printing an official form	49.3
Internet users in the last 3 months	Balears, Illes	Making an appointment or booking (for an activity, a medical service...)	56.5
Internet users in the last 3 months	Balears, Illes	Submitting own tax return online	39.9
Internet users in the last 3 months	Balears, Illes	Carrying out some interaction related to accessing information	65.4
Internet users in the last 3 months	Balears, Illes	Information: Accessing stored personal information (pension, employment record...)	55.7
Internet users in the last 3 months	Balears, Illes	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.6
Internet users in the last 3 months	Balears, Illes	Information: Accessing information (services, benefits, taxes, etc.)	50.3
Internet users in the last 3 months	Balears, Illes	Carrying out some interaction related to obtaining documents	54.5
Internet users in the last 3 months	Balears, Illes	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.4
Internet users in the last 3 months	Balears, Illes	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Internet users in the last 3 months	Balears, Illes	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Internet users in the last 3 months	Balears, Illes	Average number of types of contact with public authorities	3.6
Internet users in the last 3 months	Canarias	Total	1,761,353
Internet users in the last 3 months	Canarias	Use of any public authority website or app	86.1
Internet users in the last 3 months	Canarias	Downloading or printing an official form	47.6
Internet users in the last 3 months	Canarias	Making an appointment or booking (for an activity, a medical service...)	61.4
Internet users in the last 3 months	Canarias	Submitting own tax return online	41.5
Internet users in the last 3 months	Canarias	Carrying out some interaction related to accessing information	64.8
Internet users in the last 3 months	Canarias	Information: Accessing stored personal information (pension, employment record...)	55.4
Internet users in the last 3 months	Canarias	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.6
Internet users in the last 3 months	Canarias	Information: Accessing information (services, benefits, taxes, etc.)	49.9
Internet users in the last 3 months	Canarias	Carrying out some interaction related to obtaining documents	54.0
Internet users in the last 3 months	Canarias	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.6
Internet users in the last 3 months	Canarias	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.0
Internet users in the last 3 months	Canarias	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.9
Internet users in the last 3 months	Canarias	Average number of types of contact with public authorities	3.7
Internet users in the last 3 months	Cantabria	Total	435,593
Internet users in the last 3 months	Cantabria	Use of any public authority website or app	78.7
Internet users in the last 3 months	Cantabria	Downloading or printing an official form	40.4
Internet users in the last 3 months	Cantabria	Making an appointment or booking (for an activity, a medical service...)	56.0
Internet users in the last 3 months	Cantabria	Submitting own tax return online	39.9
Internet users in the last 3 months	Cantabria	Carrying out some interaction related to accessing information	58.6
Internet users in the last 3 months	Cantabria	Information: Accessing stored personal information (pension, employment record...)	47.5
Internet users in the last 3 months	Cantabria	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.5
Internet users in the last 3 months	Cantabria	Information: Accessing information (services, benefits, taxes, etc.)	43.9
Internet users in the last 3 months	Cantabria	Carrying out some interaction related to obtaining documents	39.6
Internet users in the last 3 months	Cantabria	Documents: Requesting an official document or certificate (birth, residence, etc.)	31.3
Internet users in the last 3 months	Cantabria	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	16.3
Internet users in the last 3 months	Cantabria	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.8
Internet users in the last 3 months	Cantabria	Average number of types of contact with public authorities	3.1
Internet users in the last 3 months	Castilla y León	Total	1,705,075
Internet users in the last 3 months	Castilla y León	Use of any public authority website or app	83.3
Internet users in the last 3 months	Castilla y León	Downloading or printing an official form	45.1
Internet users in the last 3 months	Castilla y León	Making an appointment or booking (for an activity, a medical service...)	62.0
Internet users in the last 3 months	Castilla y León	Submitting own tax return online	40.5
Internet users in the last 3 months	Castilla y León	Carrying out some interaction related to accessing information	63.7
Internet users in the last 3 months	Castilla y León	Information: Accessing stored personal information (pension, employment record...)	55.2
Internet users in the last 3 months	Castilla y León	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.1
Internet users in the last 3 months	Castilla y León	Information: Accessing information (services, benefits, taxes, etc.)	46.1
Internet users in the last 3 months	Castilla y León	Carrying out some interaction related to obtaining documents	42.3
Internet users in the last 3 months	Castilla y León	Documents: Requesting an official document or certificate (birth, residence, etc.)	32.5
Internet users in the last 3 months	Castilla y León	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.6
Internet users in the last 3 months	Castilla y León	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.3
Internet users in the last 3 months	Castilla y León	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Castilla-La Mancha	Total	1,590,751
Internet users in the last 3 months	Castilla-La Mancha	Use of any public authority website or app	76.8
Internet users in the last 3 months	Castilla-La Mancha	Downloading or printing an official form	40.3
Internet users in the last 3 months	Castilla-La Mancha	Making an appointment or booking (for an activity, a medical service...)	56.9
Internet users in the last 3 months	Castilla-La Mancha	Submitting own tax return online	40.3
Internet users in the last 3 months	Castilla-La Mancha	Carrying out some interaction related to accessing information	57.6
Internet users in the last 3 months	Castilla-La Mancha	Information: Accessing stored personal information (pension, employment record...)	51.2
Internet users in the last 3 months	Castilla-La Mancha	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.0
Internet users in the last 3 months	Castilla-La Mancha	Information: Accessing information (services, benefits, taxes, etc.)	45.9
Internet users in the last 3 months	Castilla-La Mancha	Carrying out some interaction related to obtaining documents	44.7
Internet users in the last 3 months	Castilla-La Mancha	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.6
Internet users in the last 3 months	Castilla-La Mancha	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	24.7
Internet users in the last 3 months	Castilla-La Mancha	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 3 months	Castilla-La Mancha	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	Cataluña	Total	6,103,092
Internet users in the last 3 months	Cataluña	Use of any public authority website or app	82.4
Internet users in the last 3 months	Cataluña	Downloading or printing an official form	42.1
Internet users in the last 3 months	Cataluña	Making an appointment or booking (for an activity, a medical service...)	55.1
Internet users in the last 3 months	Cataluña	Submitting own tax return online	42.5
Internet users in the last 3 months	Cataluña	Carrying out some interaction related to accessing information	67.5
Internet users in the last 3 months	Cataluña	Information: Accessing stored personal information (pension, employment record...)	57.4
Internet users in the last 3 months	Cataluña	Information: Accessing public databases or registers (land registry, business registers, etc.)	29.7
Internet users in the last 3 months	Cataluña	Information: Accessing information (services, benefits, taxes, etc.)	49.8
Internet users in the last 3 months	Cataluña	Carrying out some interaction related to obtaining documents	46.1
Internet users in the last 3 months	Cataluña	Documents: Requesting an official document or certificate (birth, residence, etc.)	34.1
Internet users in the last 3 months	Cataluña	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.5
Internet users in the last 3 months	Cataluña	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.1
Internet users in the last 3 months	Cataluña	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Comunitat Valenciana	Total	4,163,969
Internet users in the last 3 months	Comunitat Valenciana	Use of any public authority website or app	83.6
Internet users in the last 3 months	Comunitat Valenciana	Downloading or printing an official form	46.1
Internet users in the last 3 months	Comunitat Valenciana	Making an appointment or booking (for an activity, a medical service...)	56.6
Internet users in the last 3 months	Comunitat Valenciana	Submitting own tax return online	40.0
Internet users in the last 3 months	Comunitat Valenciana	Carrying out some interaction related to accessing information	65.8
Internet users in the last 3 months	Comunitat Valenciana	Information: Accessing stored personal information (pension, employment record...)	57.1
Internet users in the last 3 months	Comunitat Valenciana	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.9
Internet users in the last 3 months	Comunitat Valenciana	Information: Accessing information (services, benefits, taxes, etc.)	45.3
Internet users in the last 3 months	Comunitat Valenciana	Carrying out some interaction related to obtaining documents	46.3
Internet users in the last 3 months	Comunitat Valenciana	Documents: Requesting an official document or certificate (birth, residence, etc.)	37.0
Internet users in the last 3 months	Comunitat Valenciana	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.2
Internet users in the last 3 months	Comunitat Valenciana	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.8
Internet users in the last 3 months	Comunitat Valenciana	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Extremadura	Total	764,100
Internet users in the last 3 months	Extremadura	Use of any public authority website or app	76.0
Internet users in the last 3 months	Extremadura	Downloading or printing an official form	41.7
Internet users in the last 3 months	Extremadura	Making an appointment or booking (for an activity, a medical service...)	54.0
Internet users in the last 3 months	Extremadura	Submitting own tax return online	33.7
Internet users in the last 3 months	Extremadura	Carrying out some interaction related to accessing information	59.2
Internet users in the last 3 months	Extremadura	Information: Accessing stored personal information (pension, employment record...)	51.4
Internet users in the last 3 months	Extremadura	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.4
Internet users in the last 3 months	Extremadura	Information: Accessing information (services, benefits, taxes, etc.)	41.9
Internet users in the last 3 months	Extremadura	Carrying out some interaction related to obtaining documents	39.2
Internet users in the last 3 months	Extremadura	Documents: Requesting an official document or certificate (birth, residence, etc.)	29.1
Internet users in the last 3 months	Extremadura	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	22.7
Internet users in the last 3 months	Extremadura	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.0
Internet users in the last 3 months	Extremadura	Average number of types of contact with public authorities	3.1
Internet users in the last 3 months	Galicia	Total	1,904,146
Internet users in the last 3 months	Galicia	Use of any public authority website or app	82.7
Internet users in the last 3 months	Galicia	Downloading or printing an official form	45.6
Internet users in the last 3 months	Galicia	Making an appointment or booking (for an activity, a medical service...)	61.6
Internet users in the last 3 months	Galicia	Submitting own tax return online	39.9
Internet users in the last 3 months	Galicia	Carrying out some interaction related to accessing information	64.6
Internet users in the last 3 months	Galicia	Information: Accessing stored personal information (pension, employment record...)	55.1
Internet users in the last 3 months	Galicia	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.6
Internet users in the last 3 months	Galicia	Information: Accessing information (services, benefits, taxes, etc.)	48.1
Internet users in the last 3 months	Galicia	Carrying out some interaction related to obtaining documents	43.3
Internet users in the last 3 months	Galicia	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.5
Internet users in the last 3 months	Galicia	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	21.3
Internet users in the last 3 months	Galicia	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.4
Internet users in the last 3 months	Galicia	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Madrid, Comunidad de	Total	5,401,166
Internet users in the last 3 months	Madrid, Comunidad de	Use of any public authority website or app	85.9
Internet users in the last 3 months	Madrid, Comunidad de	Downloading or printing an official form	49.4
Internet users in the last 3 months	Madrid, Comunidad de	Making an appointment or booking (for an activity, a medical service...)	58.0
Internet users in the last 3 months	Madrid, Comunidad de	Submitting own tax return online	51.1
Internet users in the last 3 months	Madrid, Comunidad de	Carrying out some interaction related to accessing information	69.1
Internet users in the last 3 months	Madrid, Comunidad de	Information: Accessing stored personal information (pension, employment record...)	59.5
Internet users in the last 3 months	Madrid, Comunidad de	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.3
Internet users in the last 3 months	Madrid, Comunidad de	Information: Accessing information (services, benefits, taxes, etc.)	54.2
Internet users in the last 3 months	Madrid, Comunidad de	Carrying out some interaction related to obtaining documents	50.2
Internet users in the last 3 months	Madrid, Comunidad de	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.0
Internet users in the last 3 months	Madrid, Comunidad de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.1
Internet users in the last 3 months	Madrid, Comunidad de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.6
Internet users in the last 3 months	Madrid, Comunidad de	Average number of types of contact with public authorities	3.8
Internet users in the last 3 months	Murcia, Región de	Total	1,178,230
Internet users in the last 3 months	Murcia, Región de	Use of any public authority website or app	78.4
Internet users in the last 3 months	Murcia, Región de	Downloading or printing an official form	40.7
Internet users in the last 3 months	Murcia, Región de	Making an appointment or booking (for an activity, a medical service...)	58.9
Internet users in the last 3 months	Murcia, Región de	Submitting own tax return online	35.2
Internet users in the last 3 months	Murcia, Región de	Carrying out some interaction related to accessing information	62.1
Internet users in the last 3 months	Murcia, Región de	Information: Accessing stored personal information (pension, employment record...)	54.0
Internet users in the last 3 months	Murcia, Región de	Information: Accessing public databases or registers (land registry, business registers, etc.)	24.2
Internet users in the last 3 months	Murcia, Región de	Information: Accessing information (services, benefits, taxes, etc.)	45.2
Internet users in the last 3 months	Murcia, Región de	Carrying out some interaction related to obtaining documents	41.5
Internet users in the last 3 months	Murcia, Región de	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.2
Internet users in the last 3 months	Murcia, Región de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.2
Internet users in the last 3 months	Murcia, Región de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.5
Internet users in the last 3 months	Murcia, Región de	Average number of types of contact with public authorities	3.2
Internet users in the last 3 months	Navarra, Comunidad Foral de	Total	503,477
Internet users in the last 3 months	Navarra, Comunidad Foral de	Use of any public authority website or app	80.7
Internet users in the last 3 months	Navarra, Comunidad Foral de	Downloading or printing an official form	43.5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Making an appointment or booking (for an activity, a medical service...)	51.1
Internet users in the last 3 months	Navarra, Comunidad Foral de	Submitting own tax return online	41.8
Internet users in the last 3 months	Navarra, Comunidad Foral de	Carrying out some interaction related to accessing information	65.3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information: Accessing stored personal information (pension, employment record...)	56.5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information: Accessing public databases or registers (land registry, business registers, etc.)	25.5
Internet users in the last 3 months	Navarra, Comunidad Foral de	Information: Accessing information (services, benefits, taxes, etc.)	44.1
Internet users in the last 3 months	Navarra, Comunidad Foral de	Carrying out some interaction related to obtaining documents	44.3
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documents: Requesting an official document or certificate (birth, residence, etc.)	35.6
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.4
Internet users in the last 3 months	Navarra, Comunidad Foral de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.4
Internet users in the last 3 months	Navarra, Comunidad Foral de	Average number of types of contact with public authorities	3.3
Internet users in the last 3 months	País Vasco	Total	1,648,633
Internet users in the last 3 months	País Vasco	Use of any public authority website or app	81.7
Internet users in the last 3 months	País Vasco	Downloading or printing an official form	42.7
Internet users in the last 3 months	País Vasco	Making an appointment or booking (for an activity, a medical service...)	58.9
Internet users in the last 3 months	País Vasco	Submitting own tax return online	47.3
Internet users in the last 3 months	País Vasco	Carrying out some interaction related to accessing information	63.6
Internet users in the last 3 months	País Vasco	Information: Accessing stored personal information (pension, employment record...)	52.3
Internet users in the last 3 months	País Vasco	Information: Accessing public databases or registers (land registry, business registers, etc.)	26.8
Internet users in the last 3 months	País Vasco	Information: Accessing information (services, benefits, taxes, etc.)	47.4
Internet users in the last 3 months	País Vasco	Carrying out some interaction related to obtaining documents	41.4
Internet users in the last 3 months	País Vasco	Documents: Requesting an official document or certificate (birth, residence, etc.)	33.0
Internet users in the last 3 months	País Vasco	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	19.2
Internet users in the last 3 months	País Vasco	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Internet users in the last 3 months	País Vasco	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Rioja, La	Total	236,656
Internet users in the last 3 months	Rioja, La	Use of any public authority website or app	84.4
Internet users in the last 3 months	Rioja, La	Downloading or printing an official form	42.2
Internet users in the last 3 months	Rioja, La	Making an appointment or booking (for an activity, a medical service...)	62.2
Internet users in the last 3 months	Rioja, La	Submitting own tax return online	40.2
Internet users in the last 3 months	Rioja, La	Carrying out some interaction related to accessing information	62.4
Internet users in the last 3 months	Rioja, La	Information: Accessing stored personal information (pension, employment record...)	52.5
Internet users in the last 3 months	Rioja, La	Information: Accessing public databases or registers (land registry, business registers, etc.)	27.7
Internet users in the last 3 months	Rioja, La	Information: Accessing information (services, benefits, taxes, etc.)	46.8
Internet users in the last 3 months	Rioja, La	Carrying out some interaction related to obtaining documents	48.0
Internet users in the last 3 months	Rioja, La	Documents: Requesting an official document or certificate (birth, residence, etc.)	36.6
Internet users in the last 3 months	Rioja, La	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.4
Internet users in the last 3 months	Rioja, La	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.9
Internet users in the last 3 months	Rioja, La	Average number of types of contact with public authorities	3.4
Internet users in the last 3 months	Ceuta	Total	65,512
Internet users in the last 3 months	Ceuta	Use of any public authority website or app	80.2
Internet users in the last 3 months	Ceuta	Downloading or printing an official form	39.8
Internet users in the last 3 months	Ceuta	Making an appointment or booking (for an activity, a medical service...)	58.7
Internet users in the last 3 months	Ceuta	Submitting own tax return online	39.7
Internet users in the last 3 months	Ceuta	Carrying out some interaction related to accessing information	65.6
Internet users in the last 3 months	Ceuta	Information: Accessing stored personal information (pension, employment record...)	56.6
Internet users in the last 3 months	Ceuta	Information: Accessing public databases or registers (land registry, business registers, etc.)	28.7
Internet users in the last 3 months	Ceuta	Information: Accessing information (services, benefits, taxes, etc.)	55.4
Internet users in the last 3 months	Ceuta	Carrying out some interaction related to obtaining documents	52.4
Internet users in the last 3 months	Ceuta	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.4
Internet users in the last 3 months	Ceuta	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	14.6
Internet users in the last 3 months	Ceuta	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	6.1
Internet users in the last 3 months	Ceuta	Average number of types of contact with public authorities	3.5
Internet users in the last 3 months	Melilla	Total	60,975
Internet users in the last 3 months	Melilla	Use of any public authority website or app	84.0
Internet users in the last 3 months	Melilla	Downloading or printing an official form	50.9
Internet users in the last 3 months	Melilla	Making an appointment or booking (for an activity, a medical service...)	60.4
Internet users in the last 3 months	Melilla	Submitting own tax return online	37.2
Internet users in the last 3 months	Melilla	Carrying out some interaction related to accessing information	65.0
Internet users in the last 3 months	Melilla	Information: Accessing stored personal information (pension, employment record...)	60.5
Internet users in the last 3 months	Melilla	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.3
Internet users in the last 3 months	Melilla	Information: Accessing information (services, benefits, taxes, etc.)	46.9
Internet users in the last 3 months	Melilla	Carrying out some interaction related to obtaining documents	68.3
Internet users in the last 3 months	Melilla	Documents: Requesting an official document or certificate (birth, residence, etc.)	57.4
Internet users in the last 3 months	Melilla	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.7
Internet users in the last 3 months	Melilla	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	15.8
Internet users in the last 3 months	Melilla	Average number of types of contact with public authorities	3.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Total	30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Downloading or printing an official form	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Making an appointment or booking (for an activity, a medical service...)	70.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Submitting own tax return online	51.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Carrying out some interaction related to accessing information	78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Carrying out some interaction related to obtaining documents	56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Total	5,135,992
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Downloading or printing an official form	53.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Making an appointment or booking (for an activity, a medical service...)	74.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Submitting own tax return online	49.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Carrying out some interaction related to accessing information	76.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Information: Accessing stored personal information (pension, employment record...)	68.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Carrying out some interaction related to obtaining documents	58.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Total	802,524
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Downloading or printing an official form	54.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Making an appointment or booking (for an activity, a medical service...)	75.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Submitting own tax return online	48.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Carrying out some interaction related to accessing information	76.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Information: Accessing stored personal information (pension, employment record...)	65.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Information: Accessing information (services, benefits, taxes, etc.)	54.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Carrying out some interaction related to obtaining documents	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Total	575,162
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Downloading or printing an official form	61.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Making an appointment or booking (for an activity, a medical service...)	66.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Submitting own tax return online	54.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Carrying out some interaction related to accessing information	82.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Information: Accessing stored personal information (pension, employment record...)	69.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Information: Accessing information (services, benefits, taxes, etc.)	61.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Carrying out some interaction related to obtaining documents	50.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Total	813,714
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Downloading or printing an official form	58.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Making an appointment or booking (for an activity, a medical service...)	66.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Submitting own tax return online	47.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Carrying out some interaction related to accessing information	77.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Information: Accessing stored personal information (pension, employment record...)	65.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Information: Accessing information (services, benefits, taxes, etc.)	59.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Carrying out some interaction related to obtaining documents	64.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Documents: Requesting an official document or certificate (birth, residence, etc.)	52.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Total	1,515,795
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Downloading or printing an official form	55.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Making an appointment or booking (for an activity, a medical service...)	71.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Submitting own tax return online	48.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Carrying out some interaction related to accessing information	75.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Information: Accessing stored personal information (pension, employment record...)	64.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Information: Accessing information (services, benefits, taxes, etc.)	58.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Carrying out some interaction related to obtaining documents	62.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Total	343,367
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Downloading or printing an official form	51.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Making an appointment or booking (for an activity, a medical service...)	71.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Submitting own tax return online	50.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Carrying out some interaction related to accessing information	74.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Information: Accessing stored personal information (pension, employment record...)	60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Information: Accessing public databases or registers (land registry, business registers, etc.)	34.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Information: Accessing information (services, benefits, taxes, etc.)	55.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Carrying out some interaction related to obtaining documents	50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Average number of types of contact with public authorities	3.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Total	1,423,888
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Downloading or printing an official form	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Making an appointment or booking (for an activity, a medical service...)	74.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Submitting own tax return online	48.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Carrying out some interaction related to accessing information	76.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Information: Accessing stored personal information (pension, employment record...)	66.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Information: Accessing information (services, benefits, taxes, etc.)	55.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Carrying out some interaction related to obtaining documents	50.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Total	1,221,439
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	52.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Making an appointment or booking (for an activity, a medical service...)	74.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Submitting own tax return online	52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Carrying out some interaction related to accessing information	75.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Information: Accessing stored personal information (pension, employment record...)	66.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Information: Accessing information (services, benefits, taxes, etc.)	59.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Carrying out some interaction related to obtaining documents	58.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Total	5,034,565
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Downloading or printing an official form	51.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Making an appointment or booking (for an activity, a medical service...)	66.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Submitting own tax return online	51.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Carrying out some interaction related to accessing information	82.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Information: Accessing stored personal information (pension, employment record...)	69.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Information: Accessing information (services, benefits, taxes, etc.)	60.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Carrying out some interaction related to obtaining documents	55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Total	3,479,387
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	55.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Making an appointment or booking (for an activity, a medical service...)	67.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Submitting own tax return online	47.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Carrying out some interaction related to accessing information	78.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Information: Accessing stored personal information (pension, employment record...)	68.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Information: Accessing information (services, benefits, taxes, etc.)	54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Carrying out some interaction related to obtaining documents	55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Total	581,075
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Downloading or printing an official form	54.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Making an appointment or booking (for an activity, a medical service...)	71.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Submitting own tax return online	44.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Carrying out some interaction related to accessing information	77.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Information: Accessing stored personal information (pension, employment record...)	67.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Information: Accessing information (services, benefits, taxes, etc.)	55.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Carrying out some interaction related to obtaining documents	51.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Average number of types of contact with public authorities	4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Total	1,579,355
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Downloading or printing an official form	55.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Making an appointment or booking (for an activity, a medical service...)	74.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Submitting own tax return online	48.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Carrying out some interaction related to accessing information	78.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Information: Accessing stored personal information (pension, employment record...)	66.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Information: Accessing information (services, benefits, taxes, etc.)	58.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Carrying out some interaction related to obtaining documents	52.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Average number of types of contact with public authorities	4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Total	4,641,465
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Making an appointment or booking (for an activity, a medical service...)	67.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Submitting own tax return online	59.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Carrying out some interaction related to accessing information	80.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Information: Accessing stored personal information (pension, employment record...)	69.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Information: Accessing information (services, benefits, taxes, etc.)	63.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Carrying out some interaction related to obtaining documents	58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Average number of types of contact with public authorities	4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Total	924,172
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Downloading or printing an official form	51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Making an appointment or booking (for an activity, a medical service...)	75.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Submitting own tax return online	44.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Carrying out some interaction related to accessing information	79.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Information: Accessing stored personal information (pension, employment record...)	68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Information: Accessing information (services, benefits, taxes, etc.)	57.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Carrying out some interaction related to obtaining documents	52.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Total	406,066
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	53.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Making an appointment or booking (for an activity, a medical service...)	63.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Submitting own tax return online	51.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Carrying out some interaction related to accessing information	80.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing stored personal information (pension, employment record...)	70.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing information (services, benefits, taxes, etc.)	54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Carrying out some interaction related to obtaining documents	54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Total	1,347,998
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Downloading or printing an official form	52.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Making an appointment or booking (for an activity, a medical service...)	72.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Submitting own tax return online	57.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Carrying out some interaction related to accessing information	77.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Information: Accessing stored personal information (pension, employment record...)	64.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Information: Accessing information (services, benefits, taxes, etc.)	58.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Carrying out some interaction related to obtaining documents	50.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Total	199,793
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Downloading or printing an official form	50.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Making an appointment or booking (for an activity, a medical service...)	73.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Submitting own tax return online	47.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Carrying out some interaction related to accessing information	73.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Information: Accessing stored personal information (pension, employment record...)	62.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Information: Accessing information (services, benefits, taxes, etc.)	55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Carrying out some interaction related to obtaining documents	56.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Average number of types of contact with public authorities	4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Total	52,555
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Downloading or printing an official form	49.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Making an appointment or booking (for an activity, a medical service...)	73.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Submitting own tax return online	49.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Carrying out some interaction related to accessing information	81.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Information: Accessing stored personal information (pension, employment record...)	70.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Information: Accessing information (services, benefits, taxes, etc.)	69.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Carrying out some interaction related to obtaining documents	65.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Documents: Requesting an official document or certificate (birth, residence, etc.)	59.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Average number of types of contact with public authorities	4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Total	51,204
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Use of any public authority website or app	100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Downloading or printing an official form	60.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Making an appointment or booking (for an activity, a medical service...)	72.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Submitting own tax return online	44.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Carrying out some interaction related to accessing information	77.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Information: Accessing stored personal information (pension, employment record...)	72.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Information: Accessing information (services, benefits, taxes, etc.)	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Carrying out some interaction related to obtaining documents	81.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Documents: Requesting an official document or certificate (birth, residence, etc.)	68.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	36.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	18.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Average number of types of contact with public authorities	4.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Total	30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Downloading or printing an official form	54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Making an appointment or booking (for an activity, a medical service...)	70.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Submitting own tax return online	51.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Carrying out some interaction related to accessing information	78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Information: Accessing stored personal information (pension, employment record...)	67.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Carrying out some interaction related to obtaining documents	56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Total	5,135,992
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Downloading or printing an official form	53.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Making an appointment or booking (for an activity, a medical service...)	74.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Submitting own tax return online	49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Carrying out some interaction related to accessing information	76.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Information: Accessing stored personal information (pension, employment record...)	68.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Information: Accessing information (services, benefits, taxes, etc.)	58.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Carrying out some interaction related to obtaining documents	58.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	31.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Total	802,524
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Downloading or printing an official form	54.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Making an appointment or booking (for an activity, a medical service...)	75.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Submitting own tax return online	48.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Carrying out some interaction related to accessing information	76.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Information: Accessing stored personal information (pension, employment record...)	65.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Information: Accessing information (services, benefits, taxes, etc.)	54.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Carrying out some interaction related to obtaining documents	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Total	570,848
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Downloading or printing an official form	62.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Making an appointment or booking (for an activity, a medical service...)	66.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Submitting own tax return online	54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Carrying out some interaction related to accessing information	82.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Information: Accessing stored personal information (pension, employment record...)	70.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Information: Accessing information (services, benefits, taxes, etc.)	61.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Carrying out some interaction related to obtaining documents	50.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Total	813,714
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Downloading or printing an official form	58.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Making an appointment or booking (for an activity, a medical service...)	66.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Submitting own tax return online	47.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Carrying out some interaction related to accessing information	77.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Information: Accessing stored personal information (pension, employment record...)	65.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Information: Accessing information (services, benefits, taxes, etc.)	59.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Carrying out some interaction related to obtaining documents	64.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Documents: Requesting an official document or certificate (birth, residence, etc.)	52.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	30.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Total	1,515,795
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Downloading or printing an official form	55.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Making an appointment or booking (for an activity, a medical service...)	71.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Submitting own tax return online	48.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Carrying out some interaction related to accessing information	75.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Information: Accessing stored personal information (pension, employment record...)	64.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Information: Accessing information (services, benefits, taxes, etc.)	58.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Carrying out some interaction related to obtaining documents	62.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Documents: Requesting an official document or certificate (birth, residence, etc.)	53.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Total	342,677
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Downloading or printing an official form	51.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Making an appointment or booking (for an activity, a medical service...)	71.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Submitting own tax return online	50.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Carrying out some interaction related to accessing information	74.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Information: Accessing stored personal information (pension, employment record...)	60.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Information: Accessing information (services, benefits, taxes, etc.)	55.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Carrying out some interaction related to obtaining documents	50.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	20.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Average number of types of contact with public authorities	3.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Total	1,420,040
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Downloading or printing an official form	54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Making an appointment or booking (for an activity, a medical service...)	74.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Submitting own tax return online	48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Carrying out some interaction related to accessing information	76.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Information: Accessing stored personal information (pension, employment record...)	66.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Information: Accessing public databases or registers (land registry, business registers, etc.)	37.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Information: Accessing information (services, benefits, taxes, etc.)	55.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Carrying out some interaction related to obtaining documents	50.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Documents: Requesting an official document or certificate (birth, residence, etc.)	39.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Total	1,221,439
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Downloading or printing an official form	52.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Making an appointment or booking (for an activity, a medical service...)	74.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Submitting own tax return online	52.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Carrying out some interaction related to accessing information	75.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Information: Accessing stored personal information (pension, employment record...)	66.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Information: Accessing information (services, benefits, taxes, etc.)	59.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Carrying out some interaction related to obtaining documents	58.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Documents: Requesting an official document or certificate (birth, residence, etc.)	45.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Total	5,029,914
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Downloading or printing an official form	51.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Making an appointment or booking (for an activity, a medical service...)	66.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Submitting own tax return online	51.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Carrying out some interaction related to accessing information	81.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Information: Accessing stored personal information (pension, employment record...)	69.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Information: Accessing information (services, benefits, taxes, etc.)	60.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Carrying out some interaction related to obtaining documents	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Documents: Requesting an official document or certificate (birth, residence, etc.)	41.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	28.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Total	3,479,387
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Downloading or printing an official form	55.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Making an appointment or booking (for an activity, a medical service...)	67.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Submitting own tax return online	47.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Carrying out some interaction related to accessing information	78.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Information: Accessing stored personal information (pension, employment record...)	68.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Information: Accessing public databases or registers (land registry, business registers, etc.)	33.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Information: Accessing information (services, benefits, taxes, etc.)	54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Carrying out some interaction related to obtaining documents	55.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	27.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	12.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Total	581,075
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Downloading or printing an official form	54.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Making an appointment or booking (for an activity, a medical service...)	71.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Submitting own tax return online	44.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Carrying out some interaction related to accessing information	77.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Information: Accessing stored personal information (pension, employment record...)	67.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Information: Accessing public databases or registers (land registry, business registers, etc.)	36.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Information: Accessing information (services, benefits, taxes, etc.)	55.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Carrying out some interaction related to obtaining documents	51.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Documents: Requesting an official document or certificate (birth, residence, etc.)	38.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Average number of types of contact with public authorities	4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Total	1,574,580
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Downloading or printing an official form	55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Making an appointment or booking (for an activity, a medical service...)	74.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Submitting own tax return online	48.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Carrying out some interaction related to accessing information	78.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Information: Accessing stored personal information (pension, employment record...)	66.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Information: Accessing information (services, benefits, taxes, etc.)	58.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Carrying out some interaction related to obtaining documents	52.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	9.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Average number of types of contact with public authorities	4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Total	4,639,976
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Downloading or printing an official form	57.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Making an appointment or booking (for an activity, a medical service...)	67.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Submitting own tax return online	59.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Carrying out some interaction related to accessing information	80.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Information: Accessing stored personal information (pension, employment record...)	69.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Information: Accessing public databases or registers (land registry, business registers, etc.)	38.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Information: Accessing information (services, benefits, taxes, etc.)	63.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Carrying out some interaction related to obtaining documents	58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Documents: Requesting an official document or certificate (birth, residence, etc.)	47.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Average number of types of contact with public authorities	4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Total	924,172
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Downloading or printing an official form	51.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Making an appointment or booking (for an activity, a medical service...)	75.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Submitting own tax return online	44.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Carrying out some interaction related to accessing information	79.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Information: Accessing stored personal information (pension, employment record...)	68.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Information: Accessing public databases or registers (land registry, business registers, etc.)	30.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Information: Accessing information (services, benefits, taxes, etc.)	57.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Carrying out some interaction related to obtaining documents	52.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Documents: Requesting an official document or certificate (birth, residence, etc.)	42.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	29.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Total	406,066
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Downloading or printing an official form	53.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Making an appointment or booking (for an activity, a medical service...)	63.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Submitting own tax return online	51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Carrying out some interaction related to accessing information	80.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing stored personal information (pension, employment record...)	70.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing public databases or registers (land registry, business registers, etc.)	31.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Information: Accessing information (services, benefits, taxes, etc.)	54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Carrying out some interaction related to obtaining documents	54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Documents: Requesting an official document or certificate (birth, residence, etc.)	44.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	25.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Total	1,346,540
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Downloading or printing an official form	52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Making an appointment or booking (for an activity, a medical service...)	72.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Submitting own tax return online	57.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Carrying out some interaction related to accessing information	77.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Information: Accessing stored personal information (pension, employment record...)	64.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Information: Accessing information (services, benefits, taxes, etc.)	58.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Carrying out some interaction related to obtaining documents	50.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Documents: Requesting an official document or certificate (birth, residence, etc.)	40.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	23.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	10.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Total	199,793
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Downloading or printing an official form	50.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Making an appointment or booking (for an activity, a medical service...)	73.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Submitting own tax return online	47.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Carrying out some interaction related to accessing information	73.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Information: Accessing stored personal information (pension, employment record...)	62.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Information: Accessing public databases or registers (land registry, business registers, etc.)	32.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Information: Accessing information (services, benefits, taxes, etc.)	55.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Carrying out some interaction related to obtaining documents	56.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Documents: Requesting an official document or certificate (birth, residence, etc.)	43.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	8.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Average number of types of contact with public authorities	4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Total	52,555
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Downloading or printing an official form	49.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Making an appointment or booking (for an activity, a medical service...)	73.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Submitting own tax return online	49.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Carrying out some interaction related to accessing information	81.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Information: Accessing stored personal information (pension, employment record...)	70.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Information: Accessing public databases or registers (land registry, business registers, etc.)	35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Information: Accessing information (services, benefits, taxes, etc.)	69.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Carrying out some interaction related to obtaining documents	65.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Documents: Requesting an official document or certificate (birth, residence, etc.)	59.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	18.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	7.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Average number of types of contact with public authorities	4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Total	51,204
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Use of any public authority website or app	100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Downloading or printing an official form	60.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Making an appointment or booking (for an activity, a medical service...)	72.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Submitting own tax return online	44.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Carrying out some interaction related to accessing information	77.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Information: Accessing stored personal information (pension, employment record...)	72.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Information: Accessing public databases or registers (land registry, business registers, etc.)	40.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Information: Accessing information (services, benefits, taxes, etc.)	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Carrying out some interaction related to obtaining documents	81.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Documents: Requesting an official document or certificate (birth, residence, etc.)	68.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Documents: Applying for benefits or entitlements (pension, unemployment, etc.)	36.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Documents: Other requests, claims or complaints (police reports, legal claims, etc.)	18.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Average number of types of contact with public authorities	4.7