Reference population	Autonomous Communities and Cities	Reasons stated	Total
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Total	1,651,471
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Lack of skills or knowledge	51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Concerns about the protection and security of personal data	30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Other reasons	36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Total	284,504
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Lack of skills or knowledge	63.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Concerns about the protection and security of personal data	35.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Physical or mental difficulties (physical or visual disability, special needs)	3.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	74.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Other reasons	20.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Total	39,849
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Lack of skills or knowledge	32.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Concerns about the protection and security of personal data	21.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Physical or mental difficulties (physical or visual disability, special needs)	4.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	82.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Other reasons	20.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Total	40,990
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Lack of skills or knowledge	58.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Concerns about the protection and security of personal data	43.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Physical or mental difficulties (physical or visual disability, special needs)	3.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	62.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Other reasons	36.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Total	43,291
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Lack of skills or knowledge	37.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Concerns about the protection and security of personal data	22.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Physical or mental difficulties (physical or visual disability, special needs)	0.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	76.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Other reasons	32.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Total	52,846
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Lack of skills or knowledge	58.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Concerns about the protection and security of personal data	7.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Physical or mental difficulties (physical or visual disability, special needs)	1.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	57.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Other reasons	38.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Total	20,491
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Lack of skills or knowledge	38.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Concerns about the protection and security of personal data	16.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Physical or mental difficulties (physical or visual disability, special needs)	1.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	45.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Other reasons	53.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Total	92,729
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Lack of skills or knowledge	46.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Concerns about the protection and security of personal data	39.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Physical or mental difficulties (physical or visual disability, special needs)	5.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Other reasons	42.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Total	83,807
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Lack of skills or knowledge	54.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Concerns about the protection and security of personal data	28.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Physical or mental difficulties (physical or visual disability, special needs)	2.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Other reasons	36.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Total	249,421
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Lack of skills or knowledge	38.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Concerns about the protection and security of personal data	29.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Physical or mental difficulties (physical or visual disability, special needs)	1.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	56.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Other reasons	48.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Total	229,454
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Lack of skills or knowledge	47.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Concerns about the protection and security of personal data	23.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Physical or mental difficulties (physical or visual disability, special needs)	1.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	70.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Other reasons	24.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Total	37,006
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Lack of skills or knowledge	59.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Concerns about the protection and security of personal data	27.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Physical or mental difficulties (physical or visual disability, special needs)	15.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Other reasons	45.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Total	75,765
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Lack of skills or knowledge	51.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Concerns about the protection and security of personal data	51.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Physical or mental difficulties (physical or visual disability, special needs)	8.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	68.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Other reasons	35.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Total	183,124
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Lack of skills or knowledge	50.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Concerns about the protection and security of personal data	29.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Physical or mental difficulties (physical or visual disability, special needs)	0.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	54.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Other reasons	58.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Total	67,657
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Lack of skills or knowledge	62.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Concerns about the protection and security of personal data	31.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Physical or mental difficulties (physical or visual disability, special needs)	6.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Other reasons	39.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Total	28,744
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Lack of skills or knowledge	50.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Concerns about the protection and security of personal data	31.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	34.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Other reasons	59.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Total	98,087
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Lack of skills or knowledge	57.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Concerns about the protection and security of personal data	29.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Physical or mental difficulties (physical or visual disability, special needs)	6.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	47.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Other reasons	35.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Total	14,156
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Lack of skills or knowledge	54.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Concerns about the protection and security of personal data	40.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Physical or mental difficulties (physical or visual disability, special needs)	11.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	75.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Other reasons	41.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Total	7,774
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Lack of skills or knowledge	71.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Concerns about the protection and security of personal data	44.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Physical or mental difficulties (physical or visual disability, special needs)	2.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	85.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Other reasons	38.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Total	1,775
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Lack of skills or knowledge	50.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Concerns about the protection and security of personal data	87.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	37.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Other reasons	49.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Total	1,648,585
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Lack of skills or knowledge	51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Concerns about the protection and security of personal data	30.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Physical or mental difficulties (physical or visual disability, special needs)	3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	63.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	National total	Other reasons	37.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Total	284,504
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Lack of skills or knowledge	63.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Concerns about the protection and security of personal data	35.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Physical or mental difficulties (physical or visual disability, special needs)	3.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	74.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Andalucía	Other reasons	20.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Total	39,849
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Lack of skills or knowledge	32.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Concerns about the protection and security of personal data	21.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Physical or mental difficulties (physical or visual disability, special needs)	4.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	82.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Aragón	Other reasons	20.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Total	40,990
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Lack of skills or knowledge	58.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Concerns about the protection and security of personal data	43.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Physical or mental difficulties (physical or visual disability, special needs)	3.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	62.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Asturias, Principado de	Other reasons	36.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Total	43,291
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Lack of skills or knowledge	37.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Concerns about the protection and security of personal data	22.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Physical or mental difficulties (physical or visual disability, special needs)	0.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	76.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Balears, Illes	Other reasons	32.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Total	52,846
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Lack of skills or knowledge	58.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Concerns about the protection and security of personal data	7.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Physical or mental difficulties (physical or visual disability, special needs)	1.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	57.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Canarias	Other reasons	38.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Total	20,491
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Lack of skills or knowledge	38.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Concerns about the protection and security of personal data	16.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Physical or mental difficulties (physical or visual disability, special needs)	1.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	45.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cantabria	Other reasons	53.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Total	92,729
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Lack of skills or knowledge	46.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Concerns about the protection and security of personal data	39.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Physical or mental difficulties (physical or visual disability, special needs)	5.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla y León	Other reasons	42.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Total	83,807
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Lack of skills or knowledge	54.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Concerns about the protection and security of personal data	28.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Physical or mental difficulties (physical or visual disability, special needs)	2.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	61.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Castilla-La Mancha	Other reasons	36.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Total	249,421
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Lack of skills or knowledge	38.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Concerns about the protection and security of personal data	29.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Physical or mental difficulties (physical or visual disability, special needs)	1.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	56.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Cataluña	Other reasons	48.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Total	229,454
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Lack of skills or knowledge	47.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Concerns about the protection and security of personal data	23.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Physical or mental difficulties (physical or visual disability, special needs)	1.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	70.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Comunitat Valenciana	Other reasons	24.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Total	37,006
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Lack of skills or knowledge	59.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Concerns about the protection and security of personal data	27.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Physical or mental difficulties (physical or visual disability, special needs)	15.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	65.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Extremadura	Other reasons	45.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Total	75,102
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Lack of skills or knowledge	51.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Concerns about the protection and security of personal data	52.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Physical or mental difficulties (physical or visual disability, special needs)	8.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Galicia	Other reasons	35.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Total	181,634
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Lack of skills or knowledge	50.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Concerns about the protection and security of personal data	30.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Physical or mental difficulties (physical or visual disability, special needs)	0.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	53.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Madrid, Comunidad de	Other reasons	58.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Total	67,657
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Lack of skills or knowledge	62.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Concerns about the protection and security of personal data	31.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Physical or mental difficulties (physical or visual disability, special needs)	6.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	67.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Murcia, Región de	Other reasons	39.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Total	28,011
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Lack of skills or knowledge	49.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Concerns about the protection and security of personal data	29.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	32.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Navarra, Comunidad Foral de	Other reasons	60.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Total	98,087
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Lack of skills or knowledge	57.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Concerns about the protection and security of personal data	29.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Physical or mental difficulties (physical or visual disability, special needs)	6.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	47.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	País Vasco	Other reasons	35.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Total	14,156
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Lack of skills or knowledge	54.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Concerns about the protection and security of personal data	40.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Physical or mental difficulties (physical or visual disability, special needs)	11.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	75.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Rioja, La	Other reasons	41.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Total	7,774
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Lack of skills or knowledge	71.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Concerns about the protection and security of personal data	44.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Physical or mental difficulties (physical or visual disability, special needs)	2.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	85.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Ceuta	Other reasons	38.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Total	1,775
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Lack of skills or knowledge	50.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Concerns about the protection and security of personal data	87.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Physical or mental difficulties (physical or visual disability, special needs)	..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance)	37.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so	Melilla	Other reasons	49.8