Reference population	Autonomous Communities and Cities	Problems encountered	Total
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Total	30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Difficulty of use	34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Technical problems when using the website	41.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Problems accessing via smartphone or tablet	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	National total	Other problems	12.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Total	5,135,992
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Have had a problem when using public administration services in the last 12 months	58.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Difficulty of use	33.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Technical problems when using the website	47.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Problems using the electronic signature	22.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Problems accessing via smartphone or tablet	27.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Andalucía	Other problems	14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Total	802,524
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Have had a problem when using public administration services in the last 12 months	52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Difficulty of use	29.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Technical problems when using the website	37.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Problems using the electronic signature	24.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Problems accessing via smartphone or tablet	20.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Aragón	Other problems	10.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Total	575,162
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Have had a problem when using public administration services in the last 12 months	54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Difficulty of use	33.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Technical problems when using the website	39.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Problems using the electronic signature	24.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Problems accessing via smartphone or tablet	22.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Other problems	11.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Total	813,714
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Have had a problem when using public administration services in the last 12 months	58.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Difficulty of use	35.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Technical problems when using the website	42.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Problems using the electronic signature	25.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Problems accessing via smartphone or tablet	21.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Balears, Illes	Other problems	11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Total	1,515,795
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Have had a problem when using public administration services in the last 12 months	62.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Difficulty of use	36.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Technical problems when using the website	44.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Problems using the electronic signature	25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Problems accessing via smartphone or tablet	21.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Canarias	Other problems	10.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Total	343,367
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Have had a problem when using public administration services in the last 12 months	53.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Difficulty of use	32.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Technical problems when using the website	37.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Problems using the electronic signature	22.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Problems accessing via smartphone or tablet	20.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cantabria	Other problems	12.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Total	1,423,888
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Have had a problem when using public administration services in the last 12 months	56.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Difficulty of use	34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Technical problems when using the website	40.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Problems using the electronic signature	24.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Problems accessing via smartphone or tablet	23.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla y León	Other problems	12.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Total	1,221,439
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Have had a problem when using public administration services in the last 12 months	51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Difficulty of use	28.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Technical problems when using the website	38.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Problems accessing via smartphone or tablet	21.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Other problems	10.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Total	5,034,565
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Have had a problem when using public administration services in the last 12 months	55.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Difficulty of use	36.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Technical problems when using the website	40.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Problems using the electronic signature	22.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Problems accessing via smartphone or tablet	21.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Cataluña	Other problems	12.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Total	3,479,387
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Have had a problem when using public administration services in the last 12 months	54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Difficulty of use	31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Technical problems when using the website	40.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Problems using the electronic signature	22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Problems accessing via smartphone or tablet	22.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Other problems	10.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Total	581,075
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Have had a problem when using public administration services in the last 12 months	52.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Difficulty of use	34.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Technical problems when using the website	39.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Problems using the electronic signature	23.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Problems accessing via smartphone or tablet	20.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Extremadura	Other problems	12.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Total	1,579,355
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Have had a problem when using public administration services in the last 12 months	53.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Difficulty of use	34.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Technical problems when using the website	38.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Problems using the electronic signature	21.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Problems accessing via smartphone or tablet	22.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Galicia	Other problems	10.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Total	4,641,465
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Have had a problem when using public administration services in the last 12 months	56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Difficulty of use	39.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Technical problems when using the website	41.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems using the electronic signature	22.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems accessing via smartphone or tablet	23.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Other problems	14.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Total	924,172
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Difficulty of use	36.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Technical problems when using the website	41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Problems using the electronic signature	23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Problems accessing via smartphone or tablet	23.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Other problems	11.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Total	406,066
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Have had a problem when using public administration services in the last 12 months	55.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Difficulty of use	31.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Technical problems when using the website	40.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems using the electronic signature	21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems accessing via smartphone or tablet	19.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Other problems	10.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Total	1,347,998
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Have had a problem when using public administration services in the last 12 months	54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Difficulty of use	33.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Technical problems when using the website	36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Problems using the electronic signature	23.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Problems accessing via smartphone or tablet	19.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	País Vasco	Other problems	12.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Total	199,793
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Have had a problem when using public administration services in the last 12 months	52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Difficulty of use	30.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Technical problems when using the website	33.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Problems using the electronic signature	20.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Problems accessing via smartphone or tablet	20.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Rioja, La	Other problems	11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Total	52,555
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Have had a problem when using public administration services in the last 12 months	62.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Difficulty of use	35.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Technical problems when using the website	45.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Problems using the electronic signature	29.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Problems accessing via smartphone or tablet	16.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Ceuta	Other problems	15.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Total	51,204
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Have had a problem when using public administration services in the last 12 months	51.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Difficulty of use	26.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Technical problems when using the website	43.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Problems using the electronic signature	16.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Problems accessing via smartphone or tablet	21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months	Melilla	Other problems	8.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Total	30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Difficulty of use	34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Technical problems when using the website	41.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Problems accessing via smartphone or tablet	22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	National total	Other problems	12.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Total	5,135,992
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Have had a problem when using public administration services in the last 12 months	58.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Difficulty of use	33.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Technical problems when using the website	47.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Problems using the electronic signature	22.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Problems accessing via smartphone or tablet	27.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Andalucía	Other problems	14.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Total	802,524
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Have had a problem when using public administration services in the last 12 months	52.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Difficulty of use	29.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Technical problems when using the website	37.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Problems using the electronic signature	24.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Problems accessing via smartphone or tablet	20.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Aragón	Other problems	10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Total	570,848
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Have had a problem when using public administration services in the last 12 months	54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Difficulty of use	32.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Technical problems when using the website	39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Problems using the electronic signature	24.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Problems accessing via smartphone or tablet	22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Asturias, Principado de	Other problems	11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Total	813,714
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Have had a problem when using public administration services in the last 12 months	58.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Difficulty of use	35.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Technical problems when using the website	42.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Problems using the electronic signature	25.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Problems accessing via smartphone or tablet	21.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Balears, Illes	Other problems	11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Total	1,515,795
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Have had a problem when using public administration services in the last 12 months	62.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Difficulty of use	36.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Technical problems when using the website	44.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Problems using the electronic signature	25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Problems accessing via smartphone or tablet	21.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Canarias	Other problems	10.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Total	342,677
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Have had a problem when using public administration services in the last 12 months	53.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Difficulty of use	32.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Technical problems when using the website	37.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Problems using the electronic signature	22.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Problems accessing via smartphone or tablet	19.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cantabria	Other problems	12.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Total	1,420,040
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Have had a problem when using public administration services in the last 12 months	56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Difficulty of use	34.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Technical problems when using the website	40.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Problems using the electronic signature	24.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Problems accessing via smartphone or tablet	23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla y León	Other problems	12.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Total	1,221,439
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Have had a problem when using public administration services in the last 12 months	51.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Difficulty of use	28.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Technical problems when using the website	38.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Problems accessing via smartphone or tablet	21.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Castilla-La Mancha	Other problems	10.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Total	5,029,914
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Have had a problem when using public administration services in the last 12 months	55.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Difficulty of use	36.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Technical problems when using the website	40.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Problems using the electronic signature	22.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Problems accessing via smartphone or tablet	21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Cataluña	Other problems	12.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Total	3,479,387
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Have had a problem when using public administration services in the last 12 months	54.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Difficulty of use	31.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Technical problems when using the website	40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Problems using the electronic signature	22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Problems accessing via smartphone or tablet	22.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Comunitat Valenciana	Other problems	10.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Total	581,075
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Have had a problem when using public administration services in the last 12 months	52.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Difficulty of use	34.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Technical problems when using the website	39.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Problems using the electronic signature	23.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Problems accessing via smartphone or tablet	20.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Extremadura	Other problems	12.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Total	1,574,580
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Have had a problem when using public administration services in the last 12 months	53.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Difficulty of use	34.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Technical problems when using the website	38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Problems using the electronic signature	21.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Problems accessing via smartphone or tablet	22.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Galicia	Other problems	10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Total	4,639,976
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Have had a problem when using public administration services in the last 12 months	56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Difficulty of use	39.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Technical problems when using the website	41.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems using the electronic signature	22.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems accessing via smartphone or tablet	23.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Madrid, Comunidad de	Other problems	14.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Total	924,172
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Have had a problem when using public administration services in the last 12 months	55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Difficulty of use	36.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Technical problems when using the website	41.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Problems using the electronic signature	23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Problems accessing via smartphone or tablet	23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Murcia, Región de	Other problems	11.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Total	406,066
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Have had a problem when using public administration services in the last 12 months	55.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Difficulty of use	31.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Technical problems when using the website	40.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems using the electronic signature	21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems accessing via smartphone or tablet	19.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Other problems	10.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Total	1,346,540
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Have had a problem when using public administration services in the last 12 months	54.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Difficulty of use	33.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Technical problems when using the website	36.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Problems using the electronic signature	23.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Problems accessing via smartphone or tablet	19.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	País Vasco	Other problems	12.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Total	199,793
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Have had a problem when using public administration services in the last 12 months	52.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Difficulty of use	30.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Technical problems when using the website	33.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Problems using the electronic signature	20.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Problems accessing via smartphone or tablet	20.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Rioja, La	Other problems	11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Total	52,555
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Have had a problem when using public administration services in the last 12 months	62.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Difficulty of use	35.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Technical problems when using the website	45.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Problems using the electronic signature	29.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Problems accessing via smartphone or tablet	16.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Ceuta	Other problems	15.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Total	51,204
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Have had a problem when using public administration services in the last 12 months	51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Difficulty of use	26.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Technical problems when using the website	43.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Problems using the electronic signature	16.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Problems accessing via smartphone or tablet	21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months	Melilla	Other problems	8.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	National total	Total	16,851,133
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	National total	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	National total	Difficulty of use	62.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	National total	Technical problems when using the website	74.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	National total	Problems using the electronic signature	41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	National total	Problems accessing via smartphone or tablet	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	National total	Other problems	22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Total	2,991,813
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Difficulty of use	56.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Technical problems when using the website	81.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Problems using the electronic signature	39.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Problems accessing via smartphone or tablet	46.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Other problems	24.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Total	423,637
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Difficulty of use	56.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Technical problems when using the website	71.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Problems using the electronic signature	46.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Problems accessing via smartphone or tablet	39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Other problems	20.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Total	313,368
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Difficulty of use	60.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Technical problems when using the website	73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Problems using the electronic signature	45.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Problems accessing via smartphone or tablet	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Other problems	21.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Total	479,635
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Difficulty of use	60.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Technical problems when using the website	71.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Problems using the electronic signature	43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Problems accessing via smartphone or tablet	36.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Other problems	19.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Total	944,540
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Difficulty of use	58.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Technical problems when using the website	71.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Problems using the electronic signature	40.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Problems accessing via smartphone or tablet	34.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Other problems	17.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Total	182,448
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Difficulty of use	60.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Technical problems when using the website	70.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Problems using the electronic signature	41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Problems accessing via smartphone or tablet	37.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Other problems	23.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Total	798,080
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Difficulty of use	62.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Technical problems when using the website	71.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Problems using the electronic signature	43.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Problems accessing via smartphone or tablet	41.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Other problems	22.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Total	634,500
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Difficulty of use	54.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Technical problems when using the website	74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Problems using the electronic signature	44.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Problems accessing via smartphone or tablet	40.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Other problems	19.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Total	2,771,183
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Difficulty of use	66.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Technical problems when using the website	74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Problems using the electronic signature	40.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Problems accessing via smartphone or tablet	39.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Other problems	22.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Total	1,895,846
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Difficulty of use	58.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Technical problems when using the website	73.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Problems using the electronic signature	41.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Problems accessing via smartphone or tablet	41.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Other problems	19.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Total	305,647
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Difficulty of use	64.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Technical problems when using the website	74.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Problems using the electronic signature	45.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Problems accessing via smartphone or tablet	39.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Other problems	23.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Total	847,734
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Difficulty of use	64.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Technical problems when using the website	72.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Problems using the electronic signature	40.9
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Problems accessing via smartphone or tablet	41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Other problems	20.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Total	2,621,464
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Difficulty of use	70.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Technical problems when using the website	74.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems using the electronic signature	40.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems accessing via smartphone or tablet	41.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Other problems	25.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Total	517,008
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Difficulty of use	65.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Technical problems when using the website	73.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Problems using the electronic signature	41.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Problems accessing via smartphone or tablet	42.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Other problems	20.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Total	225,223
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Difficulty of use	57.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Technical problems when using the website	73.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems using the electronic signature	39.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems accessing via smartphone or tablet	34.7
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Other problems	19.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Total	734,717
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Difficulty of use	61.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Technical problems when using the website	66.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Problems using the electronic signature	43.4
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Problems accessing via smartphone or tablet	35.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Other problems	23.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Total	104,814
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Difficulty of use	57.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Technical problems when using the website	63.5
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Problems using the electronic signature	38.6
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Problems accessing via smartphone or tablet	39.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Other problems	21.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Total	32,956
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Difficulty of use	55.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Technical problems when using the website	73.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Problems using the electronic signature	47.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Problems accessing via smartphone or tablet	27.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Other problems	25.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Total	26,520
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Difficulty of use	51.3
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Technical problems when using the website	83.1
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Problems using the electronic signature	31.2
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Problems accessing via smartphone or tablet	41.8
Internet users in the last 12 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Other problems	17.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	National total	Total	16,836,537
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	National total	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	National total	Difficulty of use	62.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	National total	Technical problems when using the website	74.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	National total	Problems using the electronic signature	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	National total	Problems accessing via smartphone or tablet	40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	National total	Other problems	22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Total	2,991,813
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Difficulty of use	56.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Technical problems when using the website	81.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Problems using the electronic signature	39.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Problems accessing via smartphone or tablet	46.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Andalucía	Other problems	24.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Total	423,637
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Difficulty of use	56.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Technical problems when using the website	71.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Problems using the electronic signature	46.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Problems accessing via smartphone or tablet	39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Aragón	Other problems	20.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Total	310,273
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Difficulty of use	60.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Technical problems when using the website	73.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Problems using the electronic signature	45.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Problems accessing via smartphone or tablet	40.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Asturias, Principado de	Other problems	21.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Total	479,635
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Difficulty of use	60.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Technical problems when using the website	71.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Problems using the electronic signature	43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Problems accessing via smartphone or tablet	36.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Balears, Illes	Other problems	19.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Total	944,540
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Difficulty of use	58.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Technical problems when using the website	71.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Problems using the electronic signature	40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Problems accessing via smartphone or tablet	34.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Canarias	Other problems	17.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Total	181,758
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Difficulty of use	60.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Technical problems when using the website	70.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Problems using the electronic signature	41.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Problems accessing via smartphone or tablet	37.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cantabria	Other problems	23.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Total	798,080
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Difficulty of use	62.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Technical problems when using the website	71.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Problems using the electronic signature	43.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Problems accessing via smartphone or tablet	41.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla y León	Other problems	22.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Total	634,500
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Difficulty of use	54.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Technical problems when using the website	74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Problems using the electronic signature	44.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Problems accessing via smartphone or tablet	40.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Castilla-La Mancha	Other problems	19.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Total	2,766,532
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Difficulty of use	66.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Technical problems when using the website	74.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Problems using the electronic signature	40.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Problems accessing via smartphone or tablet	39.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Cataluña	Other problems	22.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Total	1,895,846
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Difficulty of use	58.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Technical problems when using the website	73.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Problems using the electronic signature	41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Problems accessing via smartphone or tablet	41.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Comunitat Valenciana	Other problems	19.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Total	305,647
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Difficulty of use	64.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Technical problems when using the website	74.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Problems using the electronic signature	45.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Problems accessing via smartphone or tablet	39.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Extremadura	Other problems	23.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Total	844,521
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Difficulty of use	64.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Technical problems when using the website	72.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Problems using the electronic signature	40.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Problems accessing via smartphone or tablet	41.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Galicia	Other problems	20.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Total	2,619,974
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Difficulty of use	70.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Technical problems when using the website	74.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems using the electronic signature	40.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Problems accessing via smartphone or tablet	41.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Madrid, Comunidad de	Other problems	25.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Total	517,008
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Difficulty of use	65.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Technical problems when using the website	73.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Problems using the electronic signature	41.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Problems accessing via smartphone or tablet	42.4
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Murcia, Región de	Other problems	20.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Total	225,223
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Difficulty of use	57.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Technical problems when using the website	73.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems using the electronic signature	39.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Problems accessing via smartphone or tablet	34.7
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Navarra, Comunidad Foral de	Other problems	19.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Total	733,259
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Difficulty of use	61.9
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Technical problems when using the website	66.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Problems using the electronic signature	43.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Problems accessing via smartphone or tablet	35.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	País Vasco	Other problems	23.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Total	104,814
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Difficulty of use	57.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Technical problems when using the website	63.5
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Problems using the electronic signature	38.6
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Problems accessing via smartphone or tablet	39.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Rioja, La	Other problems	21.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Total	32,956
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Difficulty of use	55.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Technical problems when using the website	73.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Problems using the electronic signature	47.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Problems accessing via smartphone or tablet	27.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Ceuta	Other problems	25.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Total	26,520
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Have had a problem when using public administration services in the last 12 months	100.0
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Difficulty of use	51.3
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Technical problems when using the website	83.1
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Problems using the electronic signature	31.2
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Problems accessing via smartphone or tablet	41.8
Internet users in the last 3 months who have had a problem when using a public authority website or app in the last 12 months	Melilla	Other problems	17.2