Socio-economic characteristics;Type of action;Total
Total Persons;Total persons who have used a computer in the last 12 months;27,981,928
Total Persons;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;61.6
Total Persons;Obtain information from Public Administrations webpages;58.1
Total Persons;Download official forms;45.3
Total Persons;Send filled forms;39.7
Studies completed: Illiterate persons with unfinished primary education;Total persons who have used a computer in the last 12 months;236,751
Studies completed: Illiterate persons with unfinished primary education;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;21.7
Studies completed: Illiterate persons with unfinished primary education;Obtain information from Public Administrations webpages;21.7
Studies completed: Illiterate persons with unfinished primary education;Download official forms;10.4
Studies completed: Illiterate persons with unfinished primary education;Send filled forms;5.3
Studies completed: Primary Education;Total persons who have used a computer in the last 12 months;2,060,394
Studies completed: Primary Education;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;21.8
Studies completed: Primary Education;Obtain information from Public Administrations webpages;20.7
Studies completed: Primary Education;Download official forms;9.1
Studies completed: Primary Education;Send filled forms;8.2
Studies completed: First stage Secondary Education;Total persons who have used a computer in the last 12 months;7,204,278
Studies completed: First stage Secondary Education;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;45.7
Studies completed: First stage Secondary Education;Obtain information from Public Administrations webpages;42.2
Studies completed: First stage Secondary Education;Download official forms;25.3
Studies completed: First stage Secondary Education;Send filled forms;22.7
Studies completed: Second stage Secondary Education;Total persons who have used a computer in the last 12 months;7,618,101
Studies completed: Second stage Secondary Education;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;64.4
Studies completed: Second stage Secondary Education;Obtain information from Public Administrations webpages;59.8
Studies completed: Second stage Secondary Education;Download official forms;47.9
Studies completed: Second stage Secondary Education;Send filled forms;41.7
Studies completed: Advanced Vocational Education;Total persons who have used a computer in the last 12 months;3,112,824
Studies completed: Advanced Vocational Education;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;72.9
Studies completed: Advanced Vocational Education;Obtain information from Public Administrations webpages;69.0
Studies completed: Advanced Vocational Education;Download official forms;54.0
Studies completed: Advanced Vocational Education;Send filled forms;48.5
Studies completed: University studies and similar;Total persons who have used a computer in the last 12 months;3,066,583
Studies completed: University studies and similar;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;80.2
Studies completed: University studies and similar;Obtain information from Public Administrations webpages;76.8
Studies completed: University studies and similar;Download official forms;66.7
Studies completed: University studies and similar;Send filled forms;57.1
Studies completed: University studies, Master's and similar;Total persons who have used a computer in the last 12 months;4,450,590
Studies completed: University studies, Master's and similar;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;81.1
Studies completed: University studies, Master's and similar;Obtain information from Public Administrations webpages;78.4
Studies completed: University studies, Master's and similar;Download official forms;68.9
Studies completed: University studies, Master's and similar;Send filled forms;60.2
Studies completed: University doctorate;Total persons who have used a computer in the last 12 months;203,966
Studies completed: University doctorate;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;95.9
Studies completed: University doctorate;Obtain information from Public Administrations webpages;89.7
Studies completed: University doctorate;Download official forms;85.9
Studies completed: University doctorate;Send filled forms;78.9
Studies completed: Others;Total persons who have used a computer in the last 12 months;28,442
Studies completed: Others;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;41.5
Studies completed: Others;Obtain information from Public Administrations webpages;41.5
Studies completed: Others;Download official forms;41.5
Studies completed: Others;Send filled forms;41.5
Employment situation: Employed economically active persons;Total persons who have used a computer in the last 12 months;16,450,763
Employment situation: Employed economically active persons;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;66.6
Employment situation: Employed economically active persons;Obtain information from Public Administrations webpages;63.3
Employment situation: Employed economically active persons;Download official forms;50.5
Employment situation: Employed economically active persons;Send filled forms;44.6
Employment situation: Unemployed economically active persons;Total persons who have used a computer in the last 12 months;4,324,828
Employment situation: Unemployed economically active persons;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;57.8
Employment situation: Unemployed economically active persons;Obtain information from Public Administrations webpages;53.9
Employment situation: Unemployed economically active persons;Download official forms;39.0
Employment situation: Unemployed economically active persons;Send filled forms;33.4
Employment situation: Inactive population: Students;Total persons who have used a computer in the last 12 months;3,286,845
Employment situation: Inactive population: Students;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;61.6
Employment situation: Inactive population: Students;Obtain information from Public Administrations webpages;57.5
Employment situation: Inactive population: Students;Download official forms;46.5
Employment situation: Inactive population: Students;Send filled forms;39.4
Employment situation: Inactive population: Household chores;Total persons who have used a computer in the last 12 months;1,289,377
Employment situation: Inactive population: Household chores;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;35.8
Employment situation: Inactive population: Household chores;Obtain information from Public Administrations webpages;33.2
Employment situation: Inactive population: Household chores;Download official forms;22.4
Employment situation: Inactive population: Household chores;Send filled forms;18.0
Employment situation: Inactive population: Pensioners;Total persons who have used a computer in the last 12 months;2,293,275
Employment situation: Inactive population: Pensioners;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;49.8
Employment situation: Inactive population: Pensioners;Obtain information from Public Administrations webpages;45.5
Employment situation: Inactive population: Pensioners;Download official forms;33.3
Employment situation: Inactive population: Pensioners;Send filled forms;31.3
Employment situation: Other employment situation;Total persons who have used a computer in the last 12 months;336,841
Employment situation: Other employment situation;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;48.8
Employment situation: Other employment situation;Obtain information from Public Administrations webpages;47.8
Employment situation: Other employment situation;Download official forms;28.4
Employment situation: Other employment situation;Send filled forms;25.8
Professional status (in main job): Worker employed by others;Total persons who have used a computer in the last 12 months;13,643,082
Professional status (in main job): Worker employed by others;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;67.9
Professional status (in main job): Worker employed by others;Obtain information from Public Administrations webpages;64.7
Professional status (in main job): Worker employed by others;Download official forms;51.6
Professional status (in main job): Worker employed by others;Send filled forms;46.2
Professional status (in main job): Self-employed or freelance workers;Total persons who have used a computer in the last 12 months;2,807,681
Professional status (in main job): Self-employed or freelance workers;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;60.1
Professional status (in main job): Self-employed or freelance workers;Obtain information from Public Administrations webpages;56.5
Professional status (in main job): Self-employed or freelance workers;Download official forms;45.0
Professional status (in main job): Self-employed or freelance workers;Send filled forms;36.6
Main occupation: Manual;Total persons who have used a computer in the last 12 months;4,692,639
Main occupation: Manual;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;49.3
Main occupation: Manual;Obtain information from Public Administrations webpages;46.7
Main occupation: Manual;Download official forms;31.5
Main occupation: Manual;Send filled forms;27.1
Main occupation: Non-manual;Total persons who have used a computer in the last 12 months;11,758,124
Main occupation: Non-manual;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;73.5
Main occupation: Non-manual;Obtain information from Public Administrations webpages;69.9
Main occupation: Non-manual;Download official forms;58.0
Main occupation: Non-manual;Send filled forms;51.5
Main occupation: ICT workers;Total persons who have used a computer in the last 12 months;660,058
Main occupation: ICT workers;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;86.5
Main occupation: ICT workers;Obtain information from Public Administrations webpages;83.7
Main occupation: ICT workers;Download official forms;74.2
Main occupation: ICT workers;Send filled forms;67.4
Main occupation: Other workers;Total persons who have used a computer in the last 12 months;15,790,704
Main occupation: Other workers;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;65.7
Main occupation: Other workers;Obtain information from Public Administrations webpages;62.4
Main occupation: Other workers;Download official forms;49.5
Main occupation: Other workers;Send filled forms;43.6
Net household monthly income: Less than 900 euros;Total persons who have used a computer in the last 12 months;3,217,143
Net household monthly income: Less than 900 euros;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;45.1
Net household monthly income: Less than 900 euros;Obtain information from Public Administrations webpages;41.7
Net household monthly income: Less than 900 euros;Download official forms;28.8
Net household monthly income: Less than 900 euros;Send filled forms;23.8
Net household monthly income: From 901 to 1,600 euros;Total persons who have used a computer in the last 12 months;7,019,843
Net household monthly income: From 901 to 1,600 euros;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;54.6
Net household monthly income: From 901 to 1,600 euros;Obtain information from Public Administrations webpages;51.5
Net household monthly income: From 901 to 1,600 euros;Download official forms;38.7
Net household monthly income: From 901 to 1,600 euros;Send filled forms;33.0
Net household monthly income: From 1,601 to 2,500 euros;Total persons who have used a computer in the last 12 months;5,215,075
Net household monthly income: From 1,601 to 2,500 euros;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;68.8
Net household monthly income: From 1,601 to 2,500 euros;Obtain information from Public Administrations webpages;64.5
Net household monthly income: From 1,601 to 2,500 euros;Download official forms;50.8
Net household monthly income: From 1,601 to 2,500 euros;Send filled forms;45.6
Net household monthly income: More than 2,500 euros;Total persons who have used a computer in the last 12 months;5,003,344
Net household monthly income: More than 2,500 euros;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;79.8
Net household monthly income: More than 2,500 euros;Obtain information from Public Administrations webpages;76.4
Net household monthly income: More than 2,500 euros;Download official forms;64.0
Net household monthly income: More than 2,500 euros;Send filled forms;57.3
Net household monthly income: DK/NA;Total persons who have used a computer in the last 12 months;7,526,523
Net household monthly income: DK/NA;Total number of persons who have contacted or interacted with administrations or public services online, for particular reasons, in the last 12 months;58.1
Net household monthly income: DK/NA;Obtain information from Public Administrations webpages;54.8
Net household monthly income: DK/NA;Download official forms;42.2
Net household monthly income: DK/NA;Send filled forms;36.9