Demographic characteristics;Problems encountered when purchasing;Total
Total Persons;Total persons who have used a computer in the last 12 months;15,065,709
Total Persons;People who have had some problem when purchasing via the Internet in the last 12 months;9.1
Total Persons;Technical failures on the website during ordering or payment;1.2
Total Persons;Difficulty finding information about warranties or other legal rights;0.7
Total Persons;Delays in delivery;4.1
Total Persons;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.2
Total Persons;Products or services ordered with defects or different from those ordered;3.6
Total Persons;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Total Persons;Difficult claims or compensation or without satisfactory response after the claim;1.4
Total Persons;Foreign sellers who do not fulfill orders in Spain;0.3
Total Persons;Other problems;1.3
Sex: Male;Total persons who have used a computer in the last 12 months;7,937,467
Sex: Male;People who have had some problem when purchasing via the Internet in the last 12 months;9.8
Sex: Male;Technical failures on the website during ordering or payment;1.1
Sex: Male;Difficulty finding information about warranties or other legal rights;0.8
Sex: Male;Delays in delivery;4.4
Sex: Male;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.3
Sex: Male;Products or services ordered with defects or different from those ordered;4.4
Sex: Male;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;1.1
Sex: Male;Foreign sellers who do not fulfill orders in Spain;0.2
Sex: Male;Other problems;1.4
Sex: Female;Total persons who have used a computer in the last 12 months;7,128,242
Sex: Female;People who have had some problem when purchasing via the Internet in the last 12 months;8.4
Sex: Female;Technical failures on the website during ordering or payment;1.3
Sex: Female;Difficulty finding information about warranties or other legal rights;0.5
Sex: Female;Delays in delivery;3.7
Sex: Female;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.1
Sex: Female;Products or services ordered with defects or different from those ordered;2.7
Sex: Female;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.7
Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;1.8
Sex: Female;Foreign sellers who do not fulfill orders in Spain;0.5
Sex: Female;Other problems;1.1
Age: 16 to 24 years old;Total persons who have used a computer in the last 12 months;2,317,417
Age: 16 to 24 years old;People who have had some problem when purchasing via the Internet in the last 12 months;10.7
Age: 16 to 24 years old;Technical failures on the website during ordering or payment;1.7
Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;0.3
Age: 16 to 24 years old;Delays in delivery;6.2
Age: 16 to 24 years old;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);0.7
Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;5.7
Age: 16 to 24 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.7
Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;1.7
Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;0.0
Age: 16 to 24 years old;Other problems;2.3
Age: 25 to 34 years old;Total persons who have used a computer in the last 12 months;3,426,369
Age: 25 to 34 years old;People who have had some problem when purchasing via the Internet in the last 12 months;9.3
Age: 25 to 34 years old;Technical failures on the website during ordering or payment;0.6
Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;1.1
Age: 25 to 34 years old;Delays in delivery;5.8
Age: 25 to 34 years old;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);0.9
Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;3.8
Age: 25 to 34 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.8
Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;1.3
Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;0.6
Age: 25 to 34 years old;Other problems;0.6
Age: 35 to 44 years old;Total persons who have used a computer in the last 12 months;4,348,913
Age: 35 to 44 years old;People who have had some problem when purchasing via the Internet in the last 12 months;8.9
Age: 35 to 44 years old;Technical failures on the website during ordering or payment;1.2
Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;0.6
Age: 35 to 44 years old;Delays in delivery;3.9
Age: 35 to 44 years old;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.0
Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;3.7
Age: 35 to 44 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.4
Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;1.5
Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;0.2
Age: 35 to 44 years old;Other problems;1.1
Age: 45 to 54 years old;Total persons who have used a computer in the last 12 months;3,027,401
Age: 45 to 54 years old;People who have had some problem when purchasing via the Internet in the last 12 months;7.6
Age: 45 to 54 years old;Technical failures on the website during ordering or payment;1.3
Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;0.4
Age: 45 to 54 years old;Delays in delivery;1.8
Age: 45 to 54 years old;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.3
Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;2.5
Age: 45 to 54 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.2
Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;1.5
Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;0.4
Age: 45 to 54 years old;Other problems;0.9
Age: 55 to 64 years old;Total persons who have used a computer in the last 12 months;1,504,649
Age: 55 to 64 years old;People who have had some problem when purchasing via the Internet in the last 12 months;9.9
Age: 55 to 64 years old;Technical failures on the website during ordering or payment;1.6
Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;1.2
Age: 55 to 64 years old;Delays in delivery;1.8
Age: 55 to 64 years old;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);3.4
Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;2.3
Age: 55 to 64 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.7
Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;1.5
Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;0.7
Age: 55 to 64 years old;Other problems;2.0
Age: 65 to 74 years old;Total persons who have used a computer in the last 12 months;440,960
Age: 65 to 74 years old;People who have had some problem when purchasing via the Internet in the last 12 months;9.5
Age: 65 to 74 years old;Technical failures on the website during ordering or payment;1.3
Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;1.0
Age: 65 to 74 years old;Delays in delivery;3.3
Age: 65 to 74 years old;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);0.6
Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;2.5
Age: 65 to 74 years old;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.1
Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;0.2
Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;0.0
Age: 65 to 74 years old;Other problems;2.6
Habitat: 100,000 inhabitants and over and provincial capitals;Total persons who have used a computer in the last 12 months;7,077,548
Habitat: 100,000 inhabitants and over and provincial capitals;People who have had some problem when purchasing via the Internet in the last 12 months;9.3
Habitat: 100,000 inhabitants and over and provincial capitals;Technical failures on the website during ordering or payment;1.3
Habitat: 100,000 inhabitants and over and provincial capitals;Difficulty finding information about warranties or other legal rights;0.9
Habitat: 100,000 inhabitants and over and provincial capitals;Delays in delivery;4.2
Habitat: 100,000 inhabitants and over and provincial capitals;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.5
Habitat: 100,000 inhabitants and over and provincial capitals;Products or services ordered with defects or different from those ordered;3.4
Habitat: 100,000 inhabitants and over and provincial capitals;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.8
Habitat: 100,000 inhabitants and over and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;1.6
Habitat: 100,000 inhabitants and over and provincial capitals;Foreign sellers who do not fulfill orders in Spain;0.3
Habitat: 100,000 inhabitants and over and provincial capitals;Other problems;1.4
Habitat: From 50,000 to fewer than 100,000 inhabitants;Total persons who have used a computer in the last 12 months;1,798,975
Habitat: From 50,000 to fewer than 100,000 inhabitants;People who have had some problem when purchasing via the Internet in the last 12 months;8.7
Habitat: From 50,000 to fewer than 100,000 inhabitants;Technical failures on the website during ordering or payment;1.5
Habitat: From 50,000 to fewer than 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;0.2
Habitat: From 50,000 to fewer than 100,000 inhabitants;Delays in delivery;2.3
Habitat: From 50,000 to fewer than 100,000 inhabitants;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);0.7
Habitat: From 50,000 to fewer than 100,000 inhabitants;Products or services ordered with defects or different from those ordered;4.6
Habitat: From 50,000 to fewer than 100,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);0.9
Habitat: From 50,000 to fewer than 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;2.1
Habitat: From 50,000 to fewer than 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;0.2
Habitat: From 50,000 to fewer than 100,000 inhabitants;Other problems;1.5
Habitat: From 20,000 to fewer than 50,000 inhabitants;Total persons who have used a computer in the last 12 months;2,166,411
Habitat: From 20,000 to fewer than 50,000 inhabitants;People who have had some problem when purchasing via the Internet in the last 12 months;8.8
Habitat: From 20,000 to fewer than 50,000 inhabitants;Technical failures on the website during ordering or payment;0.3
Habitat: From 20,000 to fewer than 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;0.1
Habitat: From 20,000 to fewer than 50,000 inhabitants;Delays in delivery;3.3
Habitat: From 20,000 to fewer than 50,000 inhabitants;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.1
Habitat: From 20,000 to fewer than 50,000 inhabitants;Products or services ordered with defects or different from those ordered;3.4
Habitat: From 20,000 to fewer than 50,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.9
Habitat: From 20,000 to fewer than 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;1.3
Habitat: From 20,000 to fewer than 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;0.4
Habitat: From 20,000 to fewer than 50,000 inhabitants;Other problems;0.9
Habitat: From 10,000 to fewer than 20,000 inhabitants;Total persons who have used a computer in the last 12 months;1,612,043
Habitat: From 10,000 to fewer than 20,000 inhabitants;People who have had some problem when purchasing via the Internet in the last 12 months;7.2
Habitat: From 10,000 to fewer than 20,000 inhabitants;Technical failures on the website during ordering or payment;2.2
Habitat: From 10,000 to fewer than 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;1.2
Habitat: From 10,000 to fewer than 20,000 inhabitants;Delays in delivery;3.1
Habitat: From 10,000 to fewer than 20,000 inhabitants;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.3
Habitat: From 10,000 to fewer than 20,000 inhabitants;Products or services ordered with defects or different from those ordered;1.7
Habitat: From 10,000 to fewer than 20,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.0
Habitat: From 10,000 to fewer than 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;0.6
Habitat: From 10,000 to fewer than 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;0.7
Habitat: From 10,000 to fewer than 20,000 inhabitants;Other problems;0.8
Habitat: Less than 10,000 inhabitants;Total persons who have used a computer in the last 12 months;2,410,733
Habitat: Less than 10,000 inhabitants;People who have had some problem when purchasing via the Internet in the last 12 months;10.5
Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment;0.8
Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;0.6
Habitat: Less than 10,000 inhabitants;Delays in delivery;6.3
Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.0
Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;5.0
Habitat: Less than 10,000 inhabitants;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.8
Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;1.1
Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;0.3
Habitat: Less than 10,000 inhabitants;Other problems;1.4
Size of the household: Households with 1 member;Total persons who have used a computer in the last 12 months;904,065
Size of the household: Households with 1 member;People who have had some problem when purchasing via the Internet in the last 12 months;10.0
Size of the household: Households with 1 member;Technical failures on the website during ordering or payment;1.0
Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;1.0
Size of the household: Households with 1 member;Delays in delivery;4.0
Size of the household: Households with 1 member;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);2.2
Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;3.9
Size of the household: Households with 1 member;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.5
Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;2.1
Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;0.6
Size of the household: Households with 1 member;Other problems;2.1
Size of the household: Households with 2 members;Total persons who have used a computer in the last 12 months;3,432,641
Size of the household: Households with 2 members;People who have had some problem when purchasing via the Internet in the last 12 months;8.7
Size of the household: Households with 2 members;Technical failures on the website during ordering or payment;1.6
Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;0.8
Size of the household: Households with 2 members;Delays in delivery;3.4
Size of the household: Households with 2 members;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.6
Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;3.2
Size of the household: Households with 2 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);0.9
Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;1.0
Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;0.6
Size of the household: Households with 2 members;Other problems;1.3
Size of the household: Households with 3 members;Total persons who have used a computer in the last 12 months;4,161,726
Size of the household: Households with 3 members;People who have had some problem when purchasing via the Internet in the last 12 months;9.1
Size of the household: Households with 3 members;Technical failures on the website during ordering or payment;1.1
Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;0.6
Size of the household: Households with 3 members;Delays in delivery;4.1
Size of the household: Households with 3 members;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.0
Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;3.8
Size of the household: Households with 3 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.3
Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;1.8
Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;0.3
Size of the household: Households with 3 members;Other problems;1.5
Size of the household: Households with 4 members;Total persons who have used a computer in the last 12 months;5,078,246
Size of the household: Households with 4 members;People who have had some problem when purchasing via the Internet in the last 12 months;9.0
Size of the household: Households with 4 members;Technical failures on the website during ordering or payment;1.1
Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;0.5
Size of the household: Households with 4 members;Delays in delivery;3.8
Size of the household: Households with 4 members;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);0.9
Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;3.5
Size of the household: Households with 4 members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.4
Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;1.6
Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;0.2
Size of the household: Households with 4 members;Other problems;1.0
Size of the household: Households with 5 or more members;Total persons who have used a computer in the last 12 months;1,489,031
Size of the household: Households with 5 or more members;People who have had some problem when purchasing via the Internet in the last 12 months;10.1
Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment;1.3
Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;1.1
Size of the household: Households with 5 or more members;Delays in delivery;6.3
Size of the household: Households with 5 or more members;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.2
Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;4.2
Size of the household: Households with 5 or more members;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.7
Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;0.4
Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;0.0
Size of the household: Households with 5 or more members;Other problems;0.8
Nationality: Spanish;Total persons who have used a computer in the last 12 months;13,757,177
Nationality: Spanish;People who have had some problem when purchasing via the Internet in the last 12 months;8.6
Nationality: Spanish;Technical failures on the website during ordering or payment;1.1
Nationality: Spanish;Difficulty finding information about warranties or other legal rights;0.6
Nationality: Spanish;Delays in delivery;3.7
Nationality: Spanish;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);1.2
Nationality: Spanish;Products or services ordered with defects or different from those ordered;3.4
Nationality: Spanish;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;1.5
Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;0.3
Nationality: Spanish;Other problems;1.2
Nationality: Foreign;Total persons who have used a computer in the last 12 months;1,308,533
Nationality: Foreign;People who have had some problem when purchasing via the Internet in the last 12 months;14.5
Nationality: Foreign;Technical failures on the website during ordering or payment;2.5
Nationality: Foreign;Difficulty finding information about warranties or other legal rights;1.4
Nationality: Foreign;Delays in delivery;8.2
Nationality: Foreign;Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.);2.0
Nationality: Foreign;Products or services ordered with defects or different from those ordered;6.0
Nationality: Foreign;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.6
Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;1.2
Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;0.8
Nationality: Foreign;Other problems;1.6