Population class;National Total;Autonomous Communities and Cities;Problemas compras;Total
Total persons who have used a computer in the last 12 months;National Total;;Total;20,252,814
Total persons who have used a computer in the last 12 months;National Total;;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.9
Total persons who have used a computer in the last 12 months;National Total;;Technical failures on the website during ordering or payment;2.3
Total persons who have used a computer in the last 12 months;National Total;;Difficulty finding information about warranties or other legal rights;2.0
Total persons who have used a computer in the last 12 months;National Total;;Delays in delivery;5.2
Total persons who have used a computer in the last 12 months;National Total;;Final costs higher than those indicated;1.5
Total persons who have used a computer in the last 12 months;National Total;;Products or services ordered with defects or different from those ordered;3.4
Total persons who have used a computer in the last 12 months;National Total;;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.1
Total persons who have used a computer in the last 12 months;National Total;;Difficult claims or compensation or without satisfactory response after the claim;2.5
Total persons who have used a computer in the last 12 months;National Total;;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;National Total;;Other problems;1.9
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Total;3,359,955
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.2
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Technical failures on the website during ordering or payment;1.2
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Difficulty finding information about warranties or other legal rights;1.2
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Delays in delivery;5.5
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Final costs higher than those indicated;0.9
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Products or services ordered with defects or different from those ordered;2.6
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.5
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Difficult claims or compensation or without satisfactory response after the claim;1.9
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Foreign sellers who do not fulfill orders in Spain;0.7
Total persons who have used a computer in the last 12 months;National Total;01 Andalucía;Other problems;1.1
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Total;589,020
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.9
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Technical failures on the website during ordering or payment;3.8
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Difficulty finding information about warranties or other legal rights;2.4
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Delays in delivery;6.9
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Final costs higher than those indicated;1.4
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Products or services ordered with defects or different from those ordered;4.4
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.7
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Difficult claims or compensation or without satisfactory response after the claim;3.5
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Foreign sellers who do not fulfill orders in Spain;0.9
Total persons who have used a computer in the last 12 months;National Total;02 Aragón;Other problems;2.8
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Total;419,698
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;4.6
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Technical failures on the website during ordering or payment;0.8
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Difficulty finding information about warranties or other legal rights;1.1
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Delays in delivery;1.9
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Final costs higher than those indicated;0.7
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Products or services ordered with defects or different from those ordered;2.5
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.3
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;1.2
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;0.5
Total persons who have used a computer in the last 12 months;National Total;03 Asturias, Principado de;Other problems;0.8
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Total;586,984
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;14.1
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Technical failures on the website during ordering or payment;4.4
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Difficulty finding information about warranties or other legal rights;1.7
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Delays in delivery;7.0
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Final costs higher than those indicated;1.6
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Products or services ordered with defects or different from those ordered;4.3
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.3
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;2.4
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Foreign sellers who do not fulfill orders in Spain;2.2
Total persons who have used a computer in the last 12 months;National Total;04 Balears, Illes;Other problems;2.9
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Total;837,324
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;12.0
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Technical failures on the website during ordering or payment;2.2
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Difficulty finding information about warranties or other legal rights;3.6
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Delays in delivery;4.5
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Final costs higher than those indicated;4.4
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Products or services ordered with defects or different from those ordered;4.1
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);3.0
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Difficult claims or compensation or without satisfactory response after the claim;2.3
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Foreign sellers who do not fulfill orders in Spain;4.5
Total persons who have used a computer in the last 12 months;National Total;05 Canarias;Other problems;4.3
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Total;250,304
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;5.7
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Technical failures on the website during ordering or payment;0.7
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Difficulty finding information about warranties or other legal rights;1.8
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Delays in delivery;2.9
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Final costs higher than those indicated;1.5
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Products or services ordered with defects or different from those ordered;1.8
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.0
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Difficult claims or compensation or without satisfactory response after the claim;1.2
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;National Total;06 Cantabria;Other problems;2.0
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Total;931,553
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.9
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Technical failures on the website during ordering or payment;3.8
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Difficulty finding information about warranties or other legal rights;4.4
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Delays in delivery;5.3
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Final costs higher than those indicated;1.3
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Products or services ordered with defects or different from those ordered;5.0
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);4.1
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;2.9
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Foreign sellers who do not fulfill orders in Spain;0.9
Total persons who have used a computer in the last 12 months;National Total;07 Castilla y León;Other problems;3.0
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Total;780,966
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;9.0
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Technical failures on the website during ordering or payment;2.2
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Difficulty finding information about warranties or other legal rights;2.9
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Delays in delivery;6.3
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Final costs higher than those indicated;1.9
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Products or services ordered with defects or different from those ordered;4.0
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);3.0
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Difficult claims or compensation or without satisfactory response after the claim;5.1
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Foreign sellers who do not fulfill orders in Spain;1.6
Total persons who have used a computer in the last 12 months;National Total;08 Castilla - La Mancha;Other problems;3.8
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Total;3,510,304
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;11.4
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Technical failures on the website during ordering or payment;2.1
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Difficulty finding information about warranties or other legal rights;2.5
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Delays in delivery;5.6
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Final costs higher than those indicated;2.1
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Products or services ordered with defects or different from those ordered;4.7
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.2
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Difficult claims or compensation or without satisfactory response after the claim;3.7
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Foreign sellers who do not fulfill orders in Spain;1.1
Total persons who have used a computer in the last 12 months;National Total;09 Cataluña;Other problems;1.7
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Total;2,155,819
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;7.0
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Technical failures on the website during ordering or payment;2.5
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;1.3
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Delays in delivery;4.2
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Final costs higher than those indicated;0.8
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Products or services ordered with defects or different from those ordered;2.5
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.3
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;1.2
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;0.8
Total persons who have used a computer in the last 12 months;National Total;10 Comunitat Valenciana;Other problems;1.9
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Total;416,263
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;6.3
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Technical failures on the website during ordering or payment;1.1
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Difficulty finding information about warranties or other legal rights;2.7
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Delays in delivery;5.6
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Final costs higher than those indicated;1.9
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Products or services ordered with defects or different from those ordered;3.8
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);2.2
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Difficult claims or compensation or without satisfactory response after the claim;2.1
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Foreign sellers who do not fulfill orders in Spain;1.3
Total persons who have used a computer in the last 12 months;National Total;11 Extremadura;Other problems;2.1
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Total;993,919
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;7.5
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Technical failures on the website during ordering or payment;2.4
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Difficulty finding information about warranties or other legal rights;1.7
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Delays in delivery;4.3
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Final costs higher than those indicated;0.7
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Products or services ordered with defects or different from those ordered;2.6
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.8
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Difficult claims or compensation or without satisfactory response after the claim;2.4
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Foreign sellers who do not fulfill orders in Spain;0.9
Total persons who have used a computer in the last 12 months;National Total;12 Galicia;Other problems;1.8
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Total;3,372,356
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.8
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Technical failures on the website during ordering or payment;3.3
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;1.5
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Delays in delivery;6.0
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Final costs higher than those indicated;1.4
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;3.0
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.7
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;1.8
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;1.2
Total persons who have used a computer in the last 12 months;National Total;13 Madrid, Comunidad de;Other problems;1.4
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Total;569,729
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;5.9
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Technical failures on the website during ordering or payment;0.4
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Difficulty finding information about warranties or other legal rights;1.3
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Delays in delivery;3.6
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Final costs higher than those indicated;0.9
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Products or services ordered with defects or different from those ordered;3.3
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.7
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;3.6
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;1.3
Total persons who have used a computer in the last 12 months;National Total;14 Murcia, Región de;Other problems;1.9
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Total;308,350
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.5
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment;3.0
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;2.7
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Delays in delivery;5.6
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Final costs higher than those indicated;2.2
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;2.5
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);3.2
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;3.5
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;1.9
Total persons who have used a computer in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Other problems;2.5
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Total;987,593
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;7.2
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Technical failures on the website during ordering or payment;2.5
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Difficulty finding information about warranties or other legal rights;1.6
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Delays in delivery;4.2
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Final costs higher than those indicated;0.9
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Products or services ordered with defects or different from those ordered;3.3
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);1.9
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Difficult claims or compensation or without satisfactory response after the claim;2.6
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Foreign sellers who do not fulfill orders in Spain;0.8
Total persons who have used a computer in the last 12 months;National Total;16 País Vasco;Other problems;1.5
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Total;128,213
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;8.3
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Technical failures on the website during ordering or payment;3.7
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Difficulty finding information about warranties or other legal rights;2.5
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Delays in delivery;5.2
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Final costs higher than those indicated;1.4
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Products or services ordered with defects or different from those ordered;3.9
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);3.0
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;2.3
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Foreign sellers who do not fulfill orders in Spain;2.1
Total persons who have used a computer in the last 12 months;National Total;17 Rioja, La;Other problems;1.4
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Total;36,372
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;5.6
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Technical failures on the website during ordering or payment;..
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Difficulty finding information about warranties or other legal rights;3.9
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Delays in delivery;..
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Final costs higher than those indicated;..
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Products or services ordered with defects or different from those ordered;5.6
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);3.9
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Difficult claims or compensation or without satisfactory response after the claim;3.9
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Foreign sellers who do not fulfill orders in Spain;..
Total persons who have used a computer in the last 12 months;National Total;18 Ceuta;Other problems;..
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Total;18,090
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;17.8
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Technical failures on the website during ordering or payment;..
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Difficulty finding information about warranties or other legal rights;3.6
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Delays in delivery;11.2
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Final costs higher than those indicated;..
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Products or services ordered with defects or different from those ordered;3.6
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);4.6
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Difficult claims or compensation or without satisfactory response after the claim;..
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Foreign sellers who do not fulfill orders in Spain;3.6
Total persons who have used a computer in the last 12 months;National Total;19 Melilla;Other problems;10.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Total;1,799,142
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Technical failures on the website during ordering or payment;26.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Difficulty finding information about warranties or other legal rights;22.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Delays in delivery;59.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Final costs higher than those indicated;16.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Products or services ordered with defects or different from those ordered;38.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);24.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Difficult claims or compensation or without satisfactory response after the claim;27.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Foreign sellers who do not fulfill orders in Spain;13.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;;Other problems;21.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Total;275,624
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Technical failures on the website during ordering or payment;15.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Difficulty finding information about warranties or other legal rights;14.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Delays in delivery;67.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Final costs higher than those indicated;11.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Products or services ordered with defects or different from those ordered;32.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);18.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Difficult claims or compensation or without satisfactory response after the claim;23.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Foreign sellers who do not fulfill orders in Spain;8.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;01 Andalucía;Other problems;13.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Total;58,085
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Technical failures on the website during ordering or payment;38.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Difficulty finding information about warranties or other legal rights;24.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Delays in delivery;70.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Final costs higher than those indicated;14.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Products or services ordered with defects or different from those ordered;44.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);27.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Difficult claims or compensation or without satisfactory response after the claim;35.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Foreign sellers who do not fulfill orders in Spain;8.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;02 Aragón;Other problems;28.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Total;19,230
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Technical failures on the website during ordering or payment;17.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Difficulty finding information about warranties or other legal rights;25.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Delays in delivery;40.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Final costs higher than those indicated;14.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Products or services ordered with defects or different from those ordered;55.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);28.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Difficult claims or compensation or without satisfactory response after the claim;25.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Foreign sellers who do not fulfill orders in Spain;10.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;03 Asturias, Principado de;Other problems;18.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Total;82,644
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Technical failures on the website during ordering or payment;31.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Difficulty finding information about warranties or other legal rights;12.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Delays in delivery;49.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Final costs higher than those indicated;11.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Products or services ordered with defects or different from those ordered;30.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);16.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Difficult claims or compensation or without satisfactory response after the claim;17.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Foreign sellers who do not fulfill orders in Spain;15.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;04 Balears, Illes;Other problems;20.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Total;100,103
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Technical failures on the website during ordering or payment;18.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Difficulty finding information about warranties or other legal rights;29.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Delays in delivery;37.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Final costs higher than those indicated;36.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Products or services ordered with defects or different from those ordered;34.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);25.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Difficult claims or compensation or without satisfactory response after the claim;19.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Foreign sellers who do not fulfill orders in Spain;37.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;05 Canarias;Other problems;36.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Total;14,225
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Technical failures on the website during ordering or payment;12.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Difficulty finding information about warranties or other legal rights;30.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Delays in delivery;50.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Final costs higher than those indicated;26.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Products or services ordered with defects or different from those ordered;31.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);36.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Difficult claims or compensation or without satisfactory response after the claim;20.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Foreign sellers who do not fulfill orders in Spain;19.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;06 Cantabria;Other problems;35.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Total;82,646
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Technical failures on the website during ordering or payment;43.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Difficulty finding information about warranties or other legal rights;49.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Delays in delivery;59.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Final costs higher than those indicated;15.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Products or services ordered with defects or different from those ordered;55.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);45.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Difficult claims or compensation or without satisfactory response after the claim;32.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Foreign sellers who do not fulfill orders in Spain;10.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;07 Castilla y León;Other problems;34.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Total;70,511
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Technical failures on the website during ordering or payment;24.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Difficulty finding information about warranties or other legal rights;31.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Delays in delivery;70.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Final costs higher than those indicated;21.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Products or services ordered with defects or different from those ordered;44.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);33.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Difficult claims or compensation or without satisfactory response after the claim;56.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Foreign sellers who do not fulfill orders in Spain;18.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;08 Castilla - La Mancha;Other problems;41.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Total;400,422
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Technical failures on the website during ordering or payment;18.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Difficulty finding information about warranties or other legal rights;22.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Delays in delivery;48.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Final costs higher than those indicated;18.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Products or services ordered with defects or different from those ordered;40.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);19.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Difficult claims or compensation or without satisfactory response after the claim;32.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Foreign sellers who do not fulfill orders in Spain;9.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;09 Cataluña;Other problems;14.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Total;150,551
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Technical failures on the website during ordering or payment;35.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Difficulty finding information about warranties or other legal rights;19.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Delays in delivery;60.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Final costs higher than those indicated;11.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Products or services ordered with defects or different from those ordered;35.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);32.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Difficult claims or compensation or without satisfactory response after the claim;16.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Foreign sellers who do not fulfill orders in Spain;12.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;10 Comunitat Valenciana;Other problems;27.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Total;26,270
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Technical failures on the website during ordering or payment;17.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Difficulty finding information about warranties or other legal rights;43.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Delays in delivery;88.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Final costs higher than those indicated;30.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Products or services ordered with defects or different from those ordered;60.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);35.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Difficult claims or compensation or without satisfactory response after the claim;32.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Foreign sellers who do not fulfill orders in Spain;21.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;11 Extremadura;Other problems;33.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Total;74,770
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Technical failures on the website during ordering or payment;31.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Difficulty finding information about warranties or other legal rights;22.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Delays in delivery;57.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Final costs higher than those indicated;9.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Products or services ordered with defects or different from those ordered;33.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);24.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Difficult claims or compensation or without satisfactory response after the claim;32.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Foreign sellers who do not fulfill orders in Spain;11.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;12 Galicia;Other problems;24.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Total;297,084
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Technical failures on the website during ordering or payment;37.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Difficulty finding information about warranties or other legal rights;17.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Delays in delivery;67.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Final costs higher than those indicated;15.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Products or services ordered with defects or different from those ordered;33.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);19.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Difficult claims or compensation or without satisfactory response after the claim;20.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Foreign sellers who do not fulfill orders in Spain;13.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;13 Madrid, Comunidad de;Other problems;15.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Total;33,628
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Technical failures on the website during ordering or payment;7.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Difficulty finding information about warranties or other legal rights;22.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Delays in delivery;61.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Final costs higher than those indicated;15.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Products or services ordered with defects or different from those ordered;56.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);28.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Difficult claims or compensation or without satisfactory response after the claim;61.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Foreign sellers who do not fulfill orders in Spain;21.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;14 Murcia, Región de;Other problems;32.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Total;26,262
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Technical failures on the website during ordering or payment;35.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Difficulty finding information about warranties or other legal rights;31.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Delays in delivery;65.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Final costs higher than those indicated;26.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Products or services ordered with defects or different from those ordered;29.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);37.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Difficult claims or compensation or without satisfactory response after the claim;41.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Foreign sellers who do not fulfill orders in Spain;22.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;15 Navarra, Comunidad Foral de;Other problems;29.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Total;71,146
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Technical failures on the website during ordering or payment;34.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Difficulty finding information about warranties or other legal rights;22.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Delays in delivery;58.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Final costs higher than those indicated;12.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Products or services ordered with defects or different from those ordered;45.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);25.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Difficult claims or compensation or without satisfactory response after the claim;36.2
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Foreign sellers who do not fulfill orders in Spain;10.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;16 País Vasco;Other problems;21.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Total;10,666
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Technical failures on the website during ordering or payment;44.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Difficulty finding information about warranties or other legal rights;29.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Delays in delivery;62.1
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Final costs higher than those indicated;16.6
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Products or services ordered with defects or different from those ordered;46.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);35.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Difficult claims or compensation or without satisfactory response after the claim;27.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Foreign sellers who do not fulfill orders in Spain;24.7
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;17 Rioja, La;Other problems;16.4
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Total;2,054
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Technical failures on the website during ordering or payment;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Difficulty finding information about warranties or other legal rights;68.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Delays in delivery;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Final costs higher than those indicated;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Products or services ordered with defects or different from those ordered;100.0
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);68.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Difficult claims or compensation or without satisfactory response after the claim;68.5
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Foreign sellers who do not fulfill orders in Spain;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;18 Ceuta;Other problems;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Total;3,220
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Persons que han tenido alg·n problem when purchasing por Internet en los ·ltimos 12 meses;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Technical failures on the website during ordering or payment;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Difficulty finding information about warranties or other legal rights;20.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Delays in delivery;62.9
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Final costs higher than those indicated;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Products or services ordered with defects or different from those ordered;20.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.);25.8
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Difficult claims or compensation or without satisfactory response after the claim;..
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Foreign sellers who do not fulfill orders in Spain;20.3
People who have had some problem when purchasing via the Internet in the last 12 months;National Total;19 Melilla;Other problems;57.4