Population class;Demographic characteristics;Problems when purchasing;Total
Total Persons  (16 to 74 years old);Total Persons;Total;35,236,585
Total Persons  (16 to 74 years old);Total Persons;Some problem;26.1
Total Persons  (16 to 74 years old);Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;9.0
Total Persons  (16 to 74 years old);Total Persons;Difficulty finding information about warranties or other legal rights;8.3
Total Persons  (16 to 74 years old);Total Persons;Delays in delivery;15.9
Total Persons  (16 to 74 years old);Total Persons;Final costs higher than those indicated;2.7
Total Persons  (16 to 74 years old);Total Persons;Products or services ordered with defects or different from those ordered;7.4
Total Persons  (16 to 74 years old);Total Persons;Fraud-related issues;2.8
Total Persons  (16 to 74 years old);Total Persons;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);Total Persons;Foreign sellers who do not fulfill orders in Spain;3.1
Total Persons  (16 to 74 years old);Total Persons;Other problems;2.3
Total Persons  (16 to 74 years old);Sex: Male;Total;17,468,412
Total Persons  (16 to 74 years old);Sex: Male;Some problem;27.3
Total Persons  (16 to 74 years old);Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;9.5
Total Persons  (16 to 74 years old);Sex: Male;Difficulty finding information about warranties or other legal rights;9.4
Total Persons  (16 to 74 years old);Sex: Male;Delays in delivery;17.0
Total Persons  (16 to 74 years old);Sex: Male;Final costs higher than those indicated;2.8
Total Persons  (16 to 74 years old);Sex: Male;Products or services ordered with defects or different from those ordered;8.1
Total Persons  (16 to 74 years old);Sex: Male;Fraud-related issues;3.0
Total Persons  (16 to 74 years old);Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;4.7
Total Persons  (16 to 74 years old);Sex: Male;Foreign sellers who do not fulfill orders in Spain;3.3
Total Persons  (16 to 74 years old);Sex: Male;Other problems;2.9
Total Persons  (16 to 74 years old);Sex: Female;Total;17,768,173
Total Persons  (16 to 74 years old);Sex: Female;Some problem;24.9
Total Persons  (16 to 74 years old);Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;8.5
Total Persons  (16 to 74 years old);Sex: Female;Difficulty finding information about warranties or other legal rights;7.3
Total Persons  (16 to 74 years old);Sex: Female;Delays in delivery;14.7
Total Persons  (16 to 74 years old);Sex: Female;Final costs higher than those indicated;2.5
Total Persons  (16 to 74 years old);Sex: Female;Products or services ordered with defects or different from those ordered;6.7
Total Persons  (16 to 74 years old);Sex: Female;Fraud-related issues;2.7
Total Persons  (16 to 74 years old);Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;3.8
Total Persons  (16 to 74 years old);Sex: Female;Foreign sellers who do not fulfill orders in Spain;2.8
Total Persons  (16 to 74 years old);Sex: Female;Other problems;1.8
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Total;4,331,716
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Some problem;33.2
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;10.0
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;7.8
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Delays in delivery;22.8
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Final costs higher than those indicated;4.4
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;7.8
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Fraud-related issues;2.3
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;3.5
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;4.8
Total Persons  (16 to 74 years old);Age: 16 to 24 years old;Other problems;2.1
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Total;5,192,337
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Some problem;35.4
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;13.6
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;13.0
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Delays in delivery;22.6
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Final costs higher than those indicated;3.5
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;11.2
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Fraud-related issues;4.3
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;7.2
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;5.1
Total Persons  (16 to 74 years old);Age: 25 to 34 years old;Other problems;3.7
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Total;6,907,104
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Some problem;34.5
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;11.9
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;10.3
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Delays in delivery;22.0
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Final costs higher than those indicated;3.7
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;10.5
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Fraud-related issues;4.2
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;5.8
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;3.5
Total Persons  (16 to 74 years old);Age: 35 to 44 years old;Other problems;3.0
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Total;7,625,149
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Some problem;24.9
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;8.8
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;7.9
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Delays in delivery;13.3
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Final costs higher than those indicated;1.8
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;7.5
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Fraud-related issues;2.6
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;3.9
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;2.4
Total Persons  (16 to 74 years old);Age: 45 to 54 years old;Other problems;2.7
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Total;6,480,006
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Some problem;17.5
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;5.9
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;6.4
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Delays in delivery;9.5
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Final costs higher than those indicated;1.8
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;4.3
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Fraud-related issues;1.8
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;2.8
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;2.0
Total Persons  (16 to 74 years old);Age: 55 to 64 years old;Other problems;1.5
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Total;4,700,273
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Some problem;10.5
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;3.4
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;4.0
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Delays in delivery;6.1
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Final costs higher than those indicated;1.2
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;2.4
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Fraud-related issues;1.4
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;2.2
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;1.1
Total Persons  (16 to 74 years old);Age: 65 to 74 years old;Other problems;0.5
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Total;14,481,761
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;27.5
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;9.8
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;9.1
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;16.1
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;3.1
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;7.3
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;3.1
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;2.8
Total Persons  (16 to 74 years old);Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;2.1
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Total;4,379,087
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Some problem;23.8
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8.5
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;6.9
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;13.9
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;2.5
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;6.5
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;2.5
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3.3
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4.1
Total Persons  (16 to 74 years old);Habitat: 50,000 to 100,000 inhabitants;Other problems;1.9
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Total;5,417,358
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Some problem;27.7
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8.5
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;8.9
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;18.0
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;2.5
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;8.7
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;3.9
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;5.9
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4.7
Total Persons  (16 to 74 years old);Habitat: 20,000 to 50,000 inhabitants;Other problems;2.8
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Total;4,003,086
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Some problem;24.3
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8.1
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;7.7
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;13.6
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;2.1
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;7.6
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;1.6
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;2.1
Total Persons  (16 to 74 years old);Habitat: 10,000 to 20,000 inhabitants;Other problems;2.6
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Total;6,955,293
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Some problem;24.4
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;8.7
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;7.4
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Delays in delivery;16.1
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;2.4
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;7.1
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Fraud-related issues;2.5
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;3.6
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;2.2
Total Persons  (16 to 74 years old);Habitat: Less than 10,000 inhabitants;Other problems;2.6
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Total;3,468,922
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Some problem;20.9
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;7.8
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;6.7
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Delays in delivery;12.7
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Final costs higher than those indicated;2.5
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;5.9
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Fraud-related issues;3.2
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;2.0
Total Persons  (16 to 74 years old);Size of the household: Households with 1 member;Other problems;2.5
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Total;9,613,247
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Some problem;22.0
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;7.5
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;7.4
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Delays in delivery;12.8
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Final costs higher than those indicated;2.1
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;6.3
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Fraud-related issues;2.0
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;3.6
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;2.4
Total Persons  (16 to 74 years old);Size of the household: Households with 2 members;Other problems;1.8
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Total;9,904,907
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Some problem;27.1
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;9.6
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;8.8
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Delays in delivery;17.1
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Final costs higher than those indicated;3.2
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;8.0
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Fraud-related issues;3.6
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;4.8
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;4.0
Total Persons  (16 to 74 years old);Size of the household: Households with 3 members;Other problems;2.2
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Total;9,229,966
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Some problem;29.9
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;10.0
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;9.4
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Delays in delivery;18.5
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Final costs higher than those indicated;2.7
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;8.8
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Fraud-related issues;2.8
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;2.7
Total Persons  (16 to 74 years old);Size of the household: Households with 4 members;Other problems;3.2
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Total;3,019,542
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Some problem;30.0
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;10.4
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;8.3
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Delays in delivery;17.1
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Final costs higher than those indicated;2.7
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;6.9
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Fraud-related issues;2.7
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;4.4
Total Persons  (16 to 74 years old);Size of the household: Households with 5 or more members;Other problems;1.5
Total Persons  (16 to 74 years old);Type of household: Single-person household;Total;3,468,922
Total Persons  (16 to 74 years old);Type of household: Single-person household;Some problem;20.9
Total Persons  (16 to 74 years old);Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;7.8
Total Persons  (16 to 74 years old);Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;6.7
Total Persons  (16 to 74 years old);Type of household: Single-person household;Delays in delivery;12.7
Total Persons  (16 to 74 years old);Type of household: Single-person household;Final costs higher than those indicated;2.5
Total Persons  (16 to 74 years old);Type of household: Single-person household;Products or services ordered with defects or different from those ordered;5.9
Total Persons  (16 to 74 years old);Type of household: Single-person household;Fraud-related issues;3.2
Total Persons  (16 to 74 years old);Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;4.3
Total Persons  (16 to 74 years old);Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;2.0
Total Persons  (16 to 74 years old);Type of household: Single-person household;Other problems;2.5
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Total;4,214,430
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Some problem;25.8
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;9.8
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;7.3
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Delays in delivery;16.4
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Final costs higher than those indicated;3.2
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;7.6
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Fraud-related issues;3.7
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;4.2
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;3.6
Total Persons  (16 to 74 years old);Type of household: Single parent living with a child;Other problems;1.9
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Total;6,215,000
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Some problem;21.5
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;7.0
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;7.5
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Delays in delivery;12.5
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Final costs higher than those indicated;2.0
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;5.5
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Fraud-related issues;1.7
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;3.4
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;2.2
Total Persons  (16 to 74 years old);Type of household: Couple living together without children;Other problems;1.9
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Total;17,452,780
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Some problem;29.3
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;10.0
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;9.5
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Delays in delivery;17.9
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Final costs higher than those indicated;2.8
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;8.5
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Fraud-related issues;3.0
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;4.6
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;3.3
Total Persons  (16 to 74 years old);Type of household: Couple living together with children;Other problems;2.6
Total Persons  (16 to 74 years old);Type of household: Other type of household;Total;3,885,452
Total Persons  (16 to 74 years old);Type of household: Other type of household;Some problem;23.8
Total Persons  (16 to 74 years old);Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;8.0
Total Persons  (16 to 74 years old);Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;6.5
Total Persons  (16 to 74 years old);Type of household: Other type of household;Delays in delivery;14.2
Total Persons  (16 to 74 years old);Type of household: Other type of household;Final costs higher than those indicated;2.6
Total Persons  (16 to 74 years old);Type of household: Other type of household;Products or services ordered with defects or different from those ordered;6.7
Total Persons  (16 to 74 years old);Type of household: Other type of household;Fraud-related issues;2.6
Total Persons  (16 to 74 years old);Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;4.0
Total Persons  (16 to 74 years old);Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;3.9
Total Persons  (16 to 74 years old);Type of household: Other type of household;Other problems;2.3
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Total;17,068,949
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Some problem;24.3
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;8.1
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;8.3
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Delays in delivery;13.7
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;1.8
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;7.0
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Fraud-related issues;2.6
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;3.9
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;2.6
Total Persons  (16 to 74 years old);Cohabitation in couple: Living with your spouse;Other problems;2.0
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Total;3,445,067
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;33.3
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;11.2
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;12.4
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;22.2
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;5.9
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;11.6
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;3.4
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;6.4
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;4.4
Total Persons  (16 to 74 years old);Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;5.1
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Total;14,722,569
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Some problem;26.5
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;9.6
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;7.4
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;16.9
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;2.9
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;7.0
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;3.1
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;4.2
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;3.2
Total Persons  (16 to 74 years old);Cohabitation as a couple: Not cohabiting as a couple;Other problems;2.1
Total Persons  (16 to 74 years old);Nationality: Spanish;Total;30,868,247
Total Persons  (16 to 74 years old);Nationality: Spanish;Some problem;26.2
Total Persons  (16 to 74 years old);Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;9.2
Total Persons  (16 to 74 years old);Nationality: Spanish;Difficulty finding information about warranties or other legal rights;8.4
Total Persons  (16 to 74 years old);Nationality: Spanish;Delays in delivery;15.6
Total Persons  (16 to 74 years old);Nationality: Spanish;Final costs higher than those indicated;2.6
Total Persons  (16 to 74 years old);Nationality: Spanish;Products or services ordered with defects or different from those ordered;7.6
Total Persons  (16 to 74 years old);Nationality: Spanish;Fraud-related issues;2.9
Total Persons  (16 to 74 years old);Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;4.2
Total Persons  (16 to 74 years old);Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;2.9
Total Persons  (16 to 74 years old);Nationality: Spanish;Other problems;2.2
Total Persons  (16 to 74 years old);Nationality: Foreign;Total;4,368,338
Total Persons  (16 to 74 years old);Nationality: Foreign;Some problem;25.3
Total Persons  (16 to 74 years old);Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;7.9
Total Persons  (16 to 74 years old);Nationality: Foreign;Difficulty finding information about warranties or other legal rights;7.6
Total Persons  (16 to 74 years old);Nationality: Foreign;Delays in delivery;17.8
Total Persons  (16 to 74 years old);Nationality: Foreign;Final costs higher than those indicated;2.9
Total Persons  (16 to 74 years old);Nationality: Foreign;Products or services ordered with defects or different from those ordered;6.3
Total Persons  (16 to 74 years old);Nationality: Foreign;Fraud-related issues;2.8
Total Persons  (16 to 74 years old);Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;4.5
Total Persons  (16 to 74 years old);Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;4.5
Total Persons  (16 to 74 years old);Nationality: Foreign;Other problems;2.8
People that have made online purchases in the last 3 months;Total Persons;Total;19,457,524
People that have made online purchases in the last 3 months;Total Persons;Some problem;47.2
People that have made online purchases in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;16.4
People that have made online purchases in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;15.1
People that have made online purchases in the last 3 months;Total Persons;Delays in delivery;28.7
People that have made online purchases in the last 3 months;Total Persons;Final costs higher than those indicated;4.8
People that have made online purchases in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;13.4
People that have made online purchases in the last 3 months;Total Persons;Fraud-related issues;5.2
People that have made online purchases in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;7.7
People that have made online purchases in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;5.5
People that have made online purchases in the last 3 months;Total Persons;Other problems;4.2
People that have made online purchases in the last 3 months;Sex: Male;Total;9,725,144
People that have made online purchases in the last 3 months;Sex: Male;Some problem;49.0
People that have made online purchases in the last 3 months;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;17.1
People that have made online purchases in the last 3 months;Sex: Male;Difficulty finding information about warranties or other legal rights;16.8
People that have made online purchases in the last 3 months;Sex: Male;Delays in delivery;30.6
People that have made online purchases in the last 3 months;Sex: Male;Final costs higher than those indicated;5.0
People that have made online purchases in the last 3 months;Sex: Male;Products or services ordered with defects or different from those ordered;14.6
People that have made online purchases in the last 3 months;Sex: Male;Fraud-related issues;5.4
People that have made online purchases in the last 3 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;8.5
People that have made online purchases in the last 3 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;5.9
People that have made online purchases in the last 3 months;Sex: Male;Other problems;5.1
People that have made online purchases in the last 3 months;Sex: Female;Total;9,732,381
People that have made online purchases in the last 3 months;Sex: Female;Some problem;45.5
People that have made online purchases in the last 3 months;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;15.6
People that have made online purchases in the last 3 months;Sex: Female;Difficulty finding information about warranties or other legal rights;13.3
People that have made online purchases in the last 3 months;Sex: Female;Delays in delivery;26.9
People that have made online purchases in the last 3 months;Sex: Female;Final costs higher than those indicated;4.6
People that have made online purchases in the last 3 months;Sex: Female;Products or services ordered with defects or different from those ordered;12.3
People that have made online purchases in the last 3 months;Sex: Female;Fraud-related issues;5.0
People that have made online purchases in the last 3 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;6.9
People that have made online purchases in the last 3 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;5.2
People that have made online purchases in the last 3 months;Sex: Female;Other problems;3.3
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Total;2,796,344
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Some problem;51.5
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15.6
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;12.1
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Delays in delivery;35.3
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Final costs higher than those indicated;6.8
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;12.0
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Fraud-related issues;3.6
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;5.4
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;7.4
People that have made online purchases in the last 3 months;Age: 16 to 24 years old;Other problems;3.2
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Total;3,857,702
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Some problem;47.6
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;18.3
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;17.5
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Delays in delivery;30.4
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Final costs higher than those indicated;4.7
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;15.1
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Fraud-related issues;5.8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;9.6
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;6.8
People that have made online purchases in the last 3 months;Age: 25 to 34 years old;Other problems;5.0
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Total;4,742,958
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Some problem;50.3
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;17.3
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;15.0
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Delays in delivery;32.0
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Final costs higher than those indicated;5.4
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;15.3
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Fraud-related issues;6.2
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;8.4
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;5.0
People that have made online purchases in the last 3 months;Age: 35 to 44 years old;Other problems;4.4
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Total;4,442,999
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Some problem;42.7
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15.2
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;13.5
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Delays in delivery;22.8
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Final costs higher than those indicated;3.2
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;12.9
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Fraud-related issues;4.5
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;6.7
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;4.2
People that have made online purchases in the last 3 months;Age: 45 to 54 years old;Other problems;4.6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Total;2,536,476
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Some problem;44.8
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15.2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;16.4
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Delays in delivery;24.2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Final costs higher than those indicated;4.6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;11.0
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Fraud-related issues;4.6
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;7.2
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;5.1
People that have made online purchases in the last 3 months;Age: 55 to 64 years old;Other problems;3.9
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Total;1,081,046
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Some problem;45.8
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;15.0
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;17.2
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Delays in delivery;26.4
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Final costs higher than those indicated;5.1
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;10.6
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Fraud-related issues;6.1
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;9.4
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;4.7
People that have made online purchases in the last 3 months;Age: 65 to 74 years old;Other problems;2.2
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;8,280,476
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;48.1
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;17.2
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;15.9
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;28.2
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;5.4
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;12.8
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;5.4
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;7.5
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;4.9
People that have made online purchases in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;3.6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Total;2,347,446
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Some problem;44.4
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;15.9
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;12.9
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;26.0
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;4.6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;12.1
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;4.6
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;6.1
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;7.7
People that have made online purchases in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;3.6
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Total;3,035,356
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Some problem;49.5
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;15.2
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;16.0
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;32.1
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;4.5
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;15.5
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;7.0
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;10.4
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;8.3
People that have made online purchases in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;4.9
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Total;2,144,907
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Some problem;45.3
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;15.1
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;14.4
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;25.4
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;3.9
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;14.1
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;3.0
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;8.0
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4.0
People that have made online purchases in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;4.9
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Total;3,649,339
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Some problem;46.5
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;16.5
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;14.1
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;30.8
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;4.6
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;13.5
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues;4.8
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;6.8
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;4.2
People that have made online purchases in the last 3 months;Habitat: Less than 10,000 inhabitants;Other problems;4.9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Total;1,572,096
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Some problem;46.1
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;17.3
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;14.9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Delays in delivery;27.9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Final costs higher than those indicated;5.6
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;12.9
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Fraud-related issues;7.0
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;9.5
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;4.5
People that have made online purchases in the last 3 months;Size of the household: Households with 1 member;Other problems;5.5
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Total;4,398,470
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Some problem;48.1
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;16.5
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;16.1
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Delays in delivery;28.0
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Final costs higher than those indicated;4.7
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;13.7
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Fraud-related issues;4.4
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;7.9
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;5.3
People that have made online purchases in the last 3 months;Size of the household: Households with 2 members;Other problems;4.0
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Total;5,701,030
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Some problem;47.1
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;16.7
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;15.2
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Delays in delivery;29.7
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Final costs higher than those indicated;5.5
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;13.9
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Fraud-related issues;6.3
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;8.4
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;6.9
People that have made online purchases in the last 3 months;Size of the household: Households with 3 members;Other problems;3.8
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Total;6,019,630
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Some problem;45.8
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;15.3
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;14.4
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Delays in delivery;28.3
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Final costs higher than those indicated;4.2
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;13.5
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Fraud-related issues;4.3
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;6.6
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;4.1
People that have made online purchases in the last 3 months;Size of the household: Households with 4 members;Other problems;4.9
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Total;1,766,298
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Some problem;51.2
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;17.8
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;14.1
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Delays in delivery;29.2
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;4.5
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;11.8
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Fraud-related issues;4.7
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;7.4
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;7.5
People that have made online purchases in the last 3 months;Size of the household: Households with 5 or more members;Other problems;2.5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Total;1,572,096
People that have made online purchases in the last 3 months;Type of household: Single-person household;Some problem;46.1
People that have made online purchases in the last 3 months;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;17.3
People that have made online purchases in the last 3 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;14.9
People that have made online purchases in the last 3 months;Type of household: Single-person household;Delays in delivery;27.9
People that have made online purchases in the last 3 months;Type of household: Single-person household;Final costs higher than those indicated;5.6
People that have made online purchases in the last 3 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;12.9
People that have made online purchases in the last 3 months;Type of household: Single-person household;Fraud-related issues;7.0
People that have made online purchases in the last 3 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;9.5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;4.5
People that have made online purchases in the last 3 months;Type of household: Single-person household;Other problems;5.5
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Total;2,324,677
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Some problem;46.8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;17.8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;13.3
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Delays in delivery;29.7
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Final costs higher than those indicated;5.8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;13.8
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Fraud-related issues;6.6
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;7.6
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;6.4
People that have made online purchases in the last 3 months;Type of household: Single parent living with a child;Other problems;3.4
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Total;2,797,272
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Some problem;47.7
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;15.6
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;16.7
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Delays in delivery;27.8
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Final costs higher than those indicated;4.4
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;12.2
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Fraud-related issues;3.8
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;7.6
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;4.9
People that have made online purchases in the last 3 months;Type of household: Couple living together without children;Other problems;4.1
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Total;10,958,651
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Some problem;46.7
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;16.0
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;15.2
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Delays in delivery;28.5
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Final costs higher than those indicated;4.5
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;13.6
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Fraud-related issues;4.8
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;7.4
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;5.2
People that have made online purchases in the last 3 months;Type of household: Couple living together with children;Other problems;4.1
People that have made online purchases in the last 3 months;Type of household: Other type of household;Total;1,804,828
People that have made online purchases in the last 3 months;Type of household: Other type of household;Some problem;51.2
People that have made online purchases in the last 3 months;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;17.1
People that have made online purchases in the last 3 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;14.0
People that have made online purchases in the last 3 months;Type of household: Other type of household;Delays in delivery;30.6
People that have made online purchases in the last 3 months;Type of household: Other type of household;Final costs higher than those indicated;5.5
People that have made online purchases in the last 3 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;14.4
People that have made online purchases in the last 3 months;Type of household: Other type of household;Fraud-related issues;5.6
People that have made online purchases in the last 3 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;8.7
People that have made online purchases in the last 3 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;8.4
People that have made online purchases in the last 3 months;Type of household: Other type of household;Other problems;4.9
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Total;8,968,135
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Some problem;46.2
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;15.4
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;15.8
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Delays in delivery;26.1
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;3.4
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;13.2
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Fraud-related issues;4.9
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;7.5
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;5.0
People that have made online purchases in the last 3 months;Cohabitation in couple: Living with your spouse;Other problems;3.8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;2,330,068
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;49.2
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;16.6
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;18.3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;32.8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;8.7
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;17.2
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;5.0
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;9.4
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;6.5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;7.5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Total;8,159,322
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Some problem;47.8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;17.3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;13.3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;30.5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;5.3
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;12.6
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;5.5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;7.5
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;5.8
People that have made online purchases in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;3.7
People that have made online purchases in the last 3 months;Nationality: Spanish;Total;17,224,840
People that have made online purchases in the last 3 months;Nationality: Spanish;Some problem;46.9
People that have made online purchases in the last 3 months;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;16.5
People that have made online purchases in the last 3 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;15.1
People that have made online purchases in the last 3 months;Nationality: Spanish;Delays in delivery;27.9
People that have made online purchases in the last 3 months;Nationality: Spanish;Final costs higher than those indicated;4.7
People that have made online purchases in the last 3 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;13.6
People that have made online purchases in the last 3 months;Nationality: Spanish;Fraud-related issues;5.1
People that have made online purchases in the last 3 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;7.6
People that have made online purchases in the last 3 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;5.1
People that have made online purchases in the last 3 months;Nationality: Spanish;Other problems;4.0
People that have made online purchases in the last 3 months;Nationality: Foreign;Total;2,232,685
People that have made online purchases in the last 3 months;Nationality: Foreign;Some problem;49.5
People that have made online purchases in the last 3 months;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;15.4
People that have made online purchases in the last 3 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;14.8
People that have made online purchases in the last 3 months;Nationality: Foreign;Delays in delivery;34.8
People that have made online purchases in the last 3 months;Nationality: Foreign;Final costs higher than those indicated;5.6
People that have made online purchases in the last 3 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;12.3
People that have made online purchases in the last 3 months;Nationality: Foreign;Fraud-related issues;5.4
People that have made online purchases in the last 3 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;8.8
People that have made online purchases in the last 3 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;8.8
People that have made online purchases in the last 3 months;Nationality: Foreign;Other problems;5.6
People who have had problems purchasing in the last 3 months;Total Persons;Total;9,190,967
People who have had problems purchasing in the last 3 months;Total Persons;Some problem;100.0
People who have had problems purchasing in the last 3 months;Total Persons;Technical failures on the website during ordering or payment, or it was difficult to use;34.6
People who have had problems purchasing in the last 3 months;Total Persons;Difficulty finding information about warranties or other legal rights;31.9
People who have had problems purchasing in the last 3 months;Total Persons;Delays in delivery;60.8
People who have had problems purchasing in the last 3 months;Total Persons;Final costs higher than those indicated;10.2
People who have had problems purchasing in the last 3 months;Total Persons;Products or services ordered with defects or different from those ordered;28.5
People who have had problems purchasing in the last 3 months;Total Persons;Fraud-related issues;10.9
People who have had problems purchasing in the last 3 months;Total Persons;Difficult claims or compensation or without satisfactory response after the claim;16.4
People who have had problems purchasing in the last 3 months;Total Persons;Foreign sellers who do not fulfill orders in Spain;11.7
People who have had problems purchasing in the last 3 months;Total Persons;Other problems;8.9
People who have had problems purchasing in the last 3 months;Sex: Male;Total;4,764,963
People who have had problems purchasing in the last 3 months;Sex: Male;Some problem;100.0
People who have had problems purchasing in the last 3 months;Sex: Male;Technical failures on the website during ordering or payment, or it was difficult to use;34.9
People who have had problems purchasing in the last 3 months;Sex: Male;Difficulty finding information about warranties or other legal rights;34.3
People who have had problems purchasing in the last 3 months;Sex: Male;Delays in delivery;62.4
People who have had problems purchasing in the last 3 months;Sex: Male;Final costs higher than those indicated;10.3
People who have had problems purchasing in the last 3 months;Sex: Male;Products or services ordered with defects or different from those ordered;29.8
People who have had problems purchasing in the last 3 months;Sex: Male;Fraud-related issues;10.9
People who have had problems purchasing in the last 3 months;Sex: Male;Difficult claims or compensation or without satisfactory response after the claim;17.4
People who have had problems purchasing in the last 3 months;Sex: Male;Foreign sellers who do not fulfill orders in Spain;12.0
People who have had problems purchasing in the last 3 months;Sex: Male;Other problems;10.5
People who have had problems purchasing in the last 3 months;Sex: Female;Total;4,426,004
People who have had problems purchasing in the last 3 months;Sex: Female;Some problem;100.0
People who have had problems purchasing in the last 3 months;Sex: Female;Technical failures on the website during ordering or payment, or it was difficult to use;34.3
People who have had problems purchasing in the last 3 months;Sex: Female;Difficulty finding information about warranties or other legal rights;29.2
People who have had problems purchasing in the last 3 months;Sex: Female;Delays in delivery;59.1
People who have had problems purchasing in the last 3 months;Sex: Female;Final costs higher than those indicated;10.2
People who have had problems purchasing in the last 3 months;Sex: Female;Products or services ordered with defects or different from those ordered;27.0
People who have had problems purchasing in the last 3 months;Sex: Female;Fraud-related issues;10.9
People who have had problems purchasing in the last 3 months;Sex: Female;Difficult claims or compensation or without satisfactory response after the claim;15.2
People who have had problems purchasing in the last 3 months;Sex: Female;Foreign sellers who do not fulfill orders in Spain;11.4
People who have had problems purchasing in the last 3 months;Sex: Female;Other problems;7.2
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Total;1,440,098
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Some problem;100.0
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Technical failures on the website during ordering or payment, or it was difficult to use;30.2
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Difficulty finding information about warranties or other legal rights;23.5
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Delays in delivery;68.4
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Final costs higher than those indicated;13.1
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Products or services ordered with defects or different from those ordered;23.4
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Fraud-related issues;7.0
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Difficult claims or compensation or without satisfactory response after the claim;10.5
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Foreign sellers who do not fulfill orders in Spain;14.5
People who have had problems purchasing in the last 3 months;Age: 16 to 24 years old;Other problems;6.2
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Total;1,837,505
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Some problem;100.0
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Technical failures on the website during ordering or payment, or it was difficult to use;38.4
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Difficulty finding information about warranties or other legal rights;36.8
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Delays in delivery;63.9
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Final costs higher than those indicated;9.9
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Products or services ordered with defects or different from those ordered;31.8
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Fraud-related issues;12.3
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Difficult claims or compensation or without satisfactory response after the claim;20.2
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Foreign sellers who do not fulfill orders in Spain;14.3
People who have had problems purchasing in the last 3 months;Age: 25 to 34 years old;Other problems;10.5
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Total;2,383,662
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Some problem;100.0
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Technical failures on the website during ordering or payment, or it was difficult to use;34.5
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Difficulty finding information about warranties or other legal rights;29.8
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Delays in delivery;63.6
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Final costs higher than those indicated;10.7
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Products or services ordered with defects or different from those ordered;30.5
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Fraud-related issues;12.3
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Difficult claims or compensation or without satisfactory response after the claim;16.7
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Foreign sellers who do not fulfill orders in Spain;10.0
People who have had problems purchasing in the last 3 months;Age: 35 to 44 years old;Other problems;8.8
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Total;1,897,588
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Some problem;100.0
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Technical failures on the website during ordering or payment, or it was difficult to use;35.5
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Difficulty finding information about warranties or other legal rights;31.7
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Delays in delivery;53.4
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Final costs higher than those indicated;7.4
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Products or services ordered with defects or different from those ordered;30.3
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Fraud-related issues;10.6
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Difficult claims or compensation or without satisfactory response after the claim;15.7
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Foreign sellers who do not fulfill orders in Spain;9.8
People who have had problems purchasing in the last 3 months;Age: 45 to 54 years old;Other problems;10.7
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Total;1,136,703
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Some problem;100.0
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Technical failures on the website during ordering or payment, or it was difficult to use;33.9
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Difficulty finding information about warranties or other legal rights;36.6
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Delays in delivery;53.9
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Final costs higher than those indicated;10.3
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Products or services ordered with defects or different from those ordered;24.5
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Fraud-related issues;10.3
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Difficult claims or compensation or without satisfactory response after the claim;16.1
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Foreign sellers who do not fulfill orders in Spain;11.5
People who have had problems purchasing in the last 3 months;Age: 55 to 64 years old;Other problems;8.8
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Total;495,410
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Some problem;100.0
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Technical failures on the website during ordering or payment, or it was difficult to use;32.6
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Difficulty finding information about warranties or other legal rights;37.5
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Delays in delivery;57.6
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Final costs higher than those indicated;11.2
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Products or services ordered with defects or different from those ordered;23.1
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Fraud-related issues;13.3
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Difficult claims or compensation or without satisfactory response after the claim;20.4
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Foreign sellers who do not fulfill orders in Spain;10.2
People who have had problems purchasing in the last 3 months;Age: 65 to 74 years old;Other problems;4.8
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Total;3,979,692
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Some problem;100.0
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Technical failures on the website during ordering or payment, or it was difficult to use;35.8
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficulty finding information about warranties or other legal rights;33.2
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Delays in delivery;58.7
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Final costs higher than those indicated;11.1
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Products or services ordered with defects or different from those ordered;26.7
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Fraud-related issues;11.2
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Difficult claims or compensation or without satisfactory response after the claim;15.7
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Foreign sellers who do not fulfill orders in Spain;10.2
People who have had problems purchasing in the last 3 months;Habitat: More than 100,000 inhabitants and provincial capitals;Other problems;7.5
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Total;1,042,986
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Some problem;100.0
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;35.8
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficulty finding information about warranties or other legal rights;29.0
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Delays in delivery;58.5
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Final costs higher than those indicated;10.4
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Products or services ordered with defects or different from those ordered;27.3
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Fraud-related issues;10.3
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;13.8
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;17.3
People who have had problems purchasing in the last 3 months;Habitat: 50,000 to 100,000 inhabitants;Other problems;8.0
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Total;1,501,696
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Some problem;100.0
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;30.6
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficulty finding information about warranties or other legal rights;32.3
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Delays in delivery;64.9
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Final costs higher than those indicated;9.0
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Products or services ordered with defects or different from those ordered;31.4
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Fraud-related issues;14.1
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;21.1
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;16.8
People who have had problems purchasing in the last 3 months;Habitat: 20,000 to 50,000 inhabitants;Other problems;9.9
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Total;970,978
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Some problem;100.0
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;33.4
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficulty finding information about warranties or other legal rights;31.7
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Delays in delivery;56.1
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Final costs higher than those indicated;8.6
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Products or services ordered with defects or different from those ordered;31.1
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Fraud-related issues;6.7
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;17.6
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;8.8
People who have had problems purchasing in the last 3 months;Habitat: 10,000 to 20,000 inhabitants;Other problems;10.9
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Total;1,695,614
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Some problem;100.0
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Technical failures on the website during ordering or payment, or it was difficult to use;35.5
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficulty finding information about warranties or other legal rights;30.2
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Delays in delivery;66.2
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Final costs higher than those indicated;9.9
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Products or services ordered with defects or different from those ordered;29.2
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Fraud-related issues;10.3
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Difficult claims or compensation or without satisfactory response after the claim;14.6
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Foreign sellers who do not fulfill orders in Spain;9.0
People who have had problems purchasing in the last 3 months;Habitat: Less than 10,000 inhabitants;Other problems;10.6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Total;725,221
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Some problem;100.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Technical failures on the website during ordering or payment, or it was difficult to use;37.4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Difficulty finding information about warranties or other legal rights;32.3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Delays in delivery;60.6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Final costs higher than those indicated;12.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Products or services ordered with defects or different from those ordered;28.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Fraud-related issues;15.2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Difficult claims or compensation or without satisfactory response after the claim;20.5
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Foreign sellers who do not fulfill orders in Spain;9.7
People who have had problems purchasing in the last 3 months;Size of the household: Households with 1 member;Other problems;12.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Total;2,115,423
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Some problem;100.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Technical failures on the website during ordering or payment, or it was difficult to use;34.3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Difficulty finding information about warranties or other legal rights;33.6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Delays in delivery;58.2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Final costs higher than those indicated;9.7
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Products or services ordered with defects or different from those ordered;28.4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Fraud-related issues;9.2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Difficult claims or compensation or without satisfactory response after the claim;16.4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Foreign sellers who do not fulfill orders in Spain;11.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 2 members;Other problems;8.3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Total;2,687,295
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Some problem;100.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Technical failures on the website during ordering or payment, or it was difficult to use;35.4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Difficulty finding information about warranties or other legal rights;32.3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Delays in delivery;63.1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Final costs higher than those indicated;11.7
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Products or services ordered with defects or different from those ordered;29.4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Fraud-related issues;13.3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Difficult claims or compensation or without satisfactory response after the claim;17.8
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Foreign sellers who do not fulfill orders in Spain;14.6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 3 members;Other problems;8.1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Total;2,758,671
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Some problem;100.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Technical failures on the website during ordering or payment, or it was difficult to use;33.3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Difficulty finding information about warranties or other legal rights;31.4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Delays in delivery;61.8
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Final costs higher than those indicated;9.1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Products or services ordered with defects or different from those ordered;29.5
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Fraud-related issues;9.3
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Difficult claims or compensation or without satisfactory response after the claim;14.5
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Foreign sellers who do not fulfill orders in Spain;9.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 4 members;Other problems;10.6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Total;904,356
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Some problem;100.0
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Technical failures on the website during ordering or payment, or it was difficult to use;34.8
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Difficulty finding information about warranties or other legal rights;27.6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Delays in delivery;57.1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Final costs higher than those indicated;8.9
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Products or services ordered with defects or different from those ordered;23.1
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Fraud-related issues;9.2
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Difficult claims or compensation or without satisfactory response after the claim;14.4
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Foreign sellers who do not fulfill orders in Spain;14.6
People who have had problems purchasing in the last 3 months;Size of the household: Households with 5 or more members;Other problems;4.9
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Total;725,221
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Some problem;100.0
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Technical failures on the website during ordering or payment, or it was difficult to use;37.4
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Difficulty finding information about warranties or other legal rights;32.3
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Delays in delivery;60.6
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Final costs higher than those indicated;12.0
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Products or services ordered with defects or different from those ordered;28.0
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Fraud-related issues;15.2
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Difficult claims or compensation or without satisfactory response after the claim;20.5
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Foreign sellers who do not fulfill orders in Spain;9.7
People who have had problems purchasing in the last 3 months;Type of household: Single-person household;Other problems;12.0
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Total;1,087,886
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Some problem;100.0
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Technical failures on the website during ordering or payment, or it was difficult to use;38.1
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Difficulty finding information about warranties or other legal rights;28.3
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Delays in delivery;63.5
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Final costs higher than those indicated;12.3
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Products or services ordered with defects or different from those ordered;29.4
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Fraud-related issues;14.2
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Difficult claims or compensation or without satisfactory response after the claim;16.3
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Foreign sellers who do not fulfill orders in Spain;13.8
People who have had problems purchasing in the last 3 months;Type of household: Single parent living with a child;Other problems;7.4
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Total;1,334,371
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Some problem;100.0
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Technical failures on the website during ordering or payment, or it was difficult to use;32.7
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Difficulty finding information about warranties or other legal rights;35.1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Delays in delivery;58.2
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Final costs higher than those indicated;9.1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Products or services ordered with defects or different from those ordered;25.6
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Fraud-related issues;8.0
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Difficult claims or compensation or without satisfactory response after the claim;16.0
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Foreign sellers who do not fulfill orders in Spain;10.2
People who have had problems purchasing in the last 3 months;Type of household: Couple living together without children;Other problems;8.7
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Total;5,118,787
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Some problem;100.0
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Technical failures on the website during ordering or payment, or it was difficult to use;34.2
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Difficulty finding information about warranties or other legal rights;32.5
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Delays in delivery;61.1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Final costs higher than those indicated;9.7
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Products or services ordered with defects or different from those ordered;29.1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Fraud-related issues;10.4
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Difficult claims or compensation or without satisfactory response after the claim;15.8
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Foreign sellers who do not fulfill orders in Spain;11.1
People who have had problems purchasing in the last 3 months;Type of household: Couple living together with children;Other problems;8.7
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Total;924,701
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Some problem;100.0
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Technical failures on the website during ordering or payment, or it was difficult to use;33.4
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Difficulty finding information about warranties or other legal rights;27.2
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Delays in delivery;59.7
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Final costs higher than those indicated;10.8
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Products or services ordered with defects or different from those ordered;28.0
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Fraud-related issues;11.0
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Difficult claims or compensation or without satisfactory response after the claim;16.9
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Foreign sellers who do not fulfill orders in Spain;16.4
People who have had problems purchasing in the last 3 months;Type of household: Other type of household;Other problems;9.6
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Total;4,141,968
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Some problem;100.0
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Technical failures on the website during ordering or payment, or it was difficult to use;33.4
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Difficulty finding information about warranties or other legal rights;34.2
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Delays in delivery;56.4
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Final costs higher than those indicated;7.4
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Products or services ordered with defects or different from those ordered;28.7
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Fraud-related issues;10.6
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Difficult claims or compensation or without satisfactory response after the claim;16.2
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Foreign sellers who do not fulfill orders in Spain;10.8
People who have had problems purchasing in the last 3 months;Cohabitation in couple: Living with your spouse;Other problems;8.1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Total;1,147,256
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Some problem;100.0
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Technical failures on the website during ordering or payment, or it was difficult to use;33.7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficulty finding information about warranties or other legal rights;37.1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Delays in delivery;66.7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Final costs higher than those indicated;17.7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Products or services ordered with defects or different from those ordered;34.9
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Fraud-related issues;10.1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Difficult claims or compensation or without satisfactory response after the claim;19.1
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Foreign sellers who do not fulfill orders in Spain;13.2
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Co-habiting with a domestic partner;Other problems;15.3
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Total;3,901,743
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Some problem;100.0
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Technical failures on the website during ordering or payment, or it was difficult to use;36.2
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficulty finding information about warranties or other legal rights;27.8
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Delays in delivery;63.7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Final costs higher than those indicated;11.0
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Products or services ordered with defects or different from those ordered;26.4
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Fraud-related issues;11.5
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Difficult claims or compensation or without satisfactory response after the claim;15.7
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Foreign sellers who do not fulfill orders in Spain;12.2
People who have had problems purchasing in the last 3 months;Cohabitation as a couple: Not cohabiting as a couple;Other problems;7.8
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Total;8,086,717
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Some problem;100.0
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Technical failures on the website during ordering or payment, or it was difficult to use;35.1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Difficulty finding information about warranties or other legal rights;32.1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Delays in delivery;59.5
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Final costs higher than those indicated;10.1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Products or services ordered with defects or different from those ordered;29.0
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Fraud-related issues;10.9
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Difficult claims or compensation or without satisfactory response after the claim;16.1
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Foreign sellers who do not fulfill orders in Spain;10.9
People who have had problems purchasing in the last 3 months;Nationality: Spanish;Other problems;8.6
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Total;1,104,250
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Some problem;100.0
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Technical failures on the website during ordering or payment, or it was difficult to use;31.1
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Difficulty finding information about warranties or other legal rights;29.9
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Delays in delivery;70.4
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Final costs higher than those indicated;11.3
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Products or services ordered with defects or different from those ordered;24.8
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Fraud-related issues;10.9
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Difficult claims or compensation or without satisfactory response after the claim;17.9
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Foreign sellers who do not fulfill orders in Spain;17.8
People who have had problems purchasing in the last 3 months;Nationality: Foreign;Other problems;11.2