Reference population;Demographic characteristics;Type of contact;Total
Total persons;Total persons;Total;37,634,488
Total persons;Total persons;Use of any public authority website or app;80.1
Total persons;Total persons;Downloading or printing an official form;43.4
Total persons;Total persons;Making an appointment or booking (for an activity, a medical service...);56.4
Total persons;Total persons;Submitting own tax return online;41.1
Total persons;Total persons;Carrying out some interaction related to accessing information;62.9
Total persons;Total persons;Information: Accessing stored personal information (pension, employment record...);54.3
Total persons;Total persons;Information: Accessing public databases or registers (land registry, business registers, etc.);29.0
Total persons;Total persons;Information: Accessing information (services, benefits, taxes, etc.);47.0
Total persons;Total persons;Carrying out some interaction related to obtaining documents;45.1
Total persons;Total persons;Documents: Requesting an official document or certificate (birth, residence, etc.);35.4
Total persons;Total persons;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.0
Total persons;Total persons;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.6
Total persons;Total persons;Average number of types of contact with public authorities;3.4
Total persons;Sex: Male;Total;18,747,728
Total persons;Sex: Male;Use of any public authority website or app;79.9
Total persons;Sex: Male;Downloading or printing an official form;44.6
Total persons;Sex: Male;Making an appointment or booking (for an activity, a medical service...);54.4
Total persons;Sex: Male;Submitting own tax return online;43.8
Total persons;Sex: Male;Carrying out some interaction related to accessing information;63.6
Total persons;Sex: Male;Information: Accessing stored personal information (pension, employment record...);55.7
Total persons;Sex: Male;Information: Accessing public databases or registers (land registry, business registers, etc.);30.6
Total persons;Sex: Male;Information: Accessing information (services, benefits, taxes, etc.);48.7
Total persons;Sex: Male;Carrying out some interaction related to obtaining documents;45.1
Total persons;Sex: Male;Documents: Requesting an official document or certificate (birth, residence, etc.);35.9
Total persons;Sex: Male;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.4
Total persons;Sex: Male;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.2
Total persons;Sex: Male;Average number of types of contact with public authorities;3.4
Total persons;Sex: Female;Total;18,886,760
Total persons;Sex: Female;Use of any public authority website or app;80.3
Total persons;Sex: Female;Downloading or printing an official form;42.2
Total persons;Sex: Female;Making an appointment or booking (for an activity, a medical service...);58.3
Total persons;Sex: Female;Submitting own tax return online;38.4
Total persons;Sex: Female;Carrying out some interaction related to accessing information;62.3
Total persons;Sex: Female;Information: Accessing stored personal information (pension, employment record...);52.9
Total persons;Sex: Female;Information: Accessing public databases or registers (land registry, business registers, etc.);27.3
Total persons;Sex: Female;Information: Accessing information (services, benefits, taxes, etc.);45.3
Total persons;Sex: Female;Carrying out some interaction related to obtaining documents;45.1
Total persons;Sex: Female;Documents: Requesting an official document or certificate (birth, residence, etc.);34.8
Total persons;Sex: Female;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.7
Total persons;Sex: Female;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.1
Total persons;Sex: Female;Average number of types of contact with public authorities;3.3
Total persons;Age: 16 to 24 years;Total;4,980,622
Total persons;Age: 16 to 24 years;Use of any public authority website or app;75.7
Total persons;Age: 16 to 24 years;Downloading or printing an official form;35.3
Total persons;Age: 16 to 24 years;Making an appointment or booking (for an activity, a medical service...);46.6
Total persons;Age: 16 to 24 years;Submitting own tax return online;14.4
Total persons;Age: 16 to 24 years;Carrying out some interaction related to accessing information;51.0
Total persons;Age: 16 to 24 years;Information: Accessing stored personal information (pension, employment record...);39.6
Total persons;Age: 16 to 24 years;Information: Accessing public databases or registers (land registry, business registers, etc.);24.3
Total persons;Age: 16 to 24 years;Information: Accessing information (services, benefits, taxes, etc.);35.2
Total persons;Age: 16 to 24 years;Carrying out some interaction related to obtaining documents;50.1
Total persons;Age: 16 to 24 years;Documents: Requesting an official document or certificate (birth, residence, etc.);37.3
Total persons;Age: 16 to 24 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.3
Total persons;Age: 16 to 24 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);6.6
Total persons;Age: 16 to 24 years;Average number of types of contact with public authorities;2.7
Total persons;Age: 25 to 34 years;Total;5,694,842
Total persons;Age: 25 to 34 years;Use of any public authority website or app;91.7
Total persons;Age: 25 to 34 years;Downloading or printing an official form;54.8
Total persons;Age: 25 to 34 years;Making an appointment or booking (for an activity, a medical service...);64.7
Total persons;Age: 25 to 34 years;Submitting own tax return online;54.7
Total persons;Age: 25 to 34 years;Carrying out some interaction related to accessing information;76.2
Total persons;Age: 25 to 34 years;Information: Accessing stored personal information (pension, employment record...);66.6
Total persons;Age: 25 to 34 years;Information: Accessing public databases or registers (land registry, business registers, etc.);35.8
Total persons;Age: 25 to 34 years;Information: Accessing information (services, benefits, taxes, etc.);57.3
Total persons;Age: 25 to 34 years;Carrying out some interaction related to obtaining documents;59.1
Total persons;Age: 25 to 34 years;Documents: Requesting an official document or certificate (birth, residence, etc.);49.8
Total persons;Age: 25 to 34 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.8
Total persons;Age: 25 to 34 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.5
Total persons;Age: 25 to 34 years;Average number of types of contact with public authorities;4.2
Total persons;Age: 35 to 44 years;Total;6,471,452
Total persons;Age: 35 to 44 years;Use of any public authority website or app;87.2
Total persons;Age: 35 to 44 years;Downloading or printing an official form;52.6
Total persons;Age: 35 to 44 years;Making an appointment or booking (for an activity, a medical service...);62.8
Total persons;Age: 35 to 44 years;Submitting own tax return online;53.9
Total persons;Age: 35 to 44 years;Carrying out some interaction related to accessing information;70.8
Total persons;Age: 35 to 44 years;Information: Accessing stored personal information (pension, employment record...);63.9
Total persons;Age: 35 to 44 years;Information: Accessing public databases or registers (land registry, business registers, etc.);36.4
Total persons;Age: 35 to 44 years;Information: Accessing information (services, benefits, taxes, etc.);54.4
Total persons;Age: 35 to 44 years;Carrying out some interaction related to obtaining documents;56.9
Total persons;Age: 35 to 44 years;Documents: Requesting an official document or certificate (birth, residence, etc.);47.0
Total persons;Age: 35 to 44 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.5
Total persons;Age: 35 to 44 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);13.2
Total persons;Age: 35 to 44 years;Average number of types of contact with public authorities;4.1
Total persons;Age: 45 to 54 years;Total;8,031,199
Total persons;Age: 45 to 54 years;Use of any public authority website or app;85.5
Total persons;Age: 45 to 54 years;Downloading or printing an official form;48.7
Total persons;Age: 45 to 54 years;Making an appointment or booking (for an activity, a medical service...);63.5
Total persons;Age: 45 to 54 years;Submitting own tax return online;48.2
Total persons;Age: 45 to 54 years;Carrying out some interaction related to accessing information;69.8
Total persons;Age: 45 to 54 years;Information: Accessing stored personal information (pension, employment record...);59.9
Total persons;Age: 45 to 54 years;Information: Accessing public databases or registers (land registry, business registers, etc.);32.0
Total persons;Age: 45 to 54 years;Information: Accessing information (services, benefits, taxes, etc.);54.0
Total persons;Age: 45 to 54 years;Carrying out some interaction related to obtaining documents;47.9
Total persons;Age: 45 to 54 years;Documents: Requesting an official document or certificate (birth, residence, etc.);37.8
Total persons;Age: 45 to 54 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.8
Total persons;Age: 45 to 54 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Total persons;Age: 45 to 54 years;Average number of types of contact with public authorities;3.8
Total persons;Age: 55 to 64 years;Total;7,133,907
Total persons;Age: 55 to 64 years;Use of any public authority website or app;77.8
Total persons;Age: 55 to 64 years;Downloading or printing an official form;39.6
Total persons;Age: 55 to 64 years;Making an appointment or booking (for an activity, a medical service...);54.1
Total persons;Age: 55 to 64 years;Submitting own tax return online;38.7
Total persons;Age: 55 to 64 years;Carrying out some interaction related to accessing information;63.3
Total persons;Age: 55 to 64 years;Information: Accessing stored personal information (pension, employment record...);55.7
Total persons;Age: 55 to 64 years;Information: Accessing public databases or registers (land registry, business registers, etc.);25.2
Total persons;Age: 55 to 64 years;Information: Accessing information (services, benefits, taxes, etc.);45.7
Total persons;Age: 55 to 64 years;Carrying out some interaction related to obtaining documents;34.6
Total persons;Age: 55 to 64 years;Documents: Requesting an official document or certificate (birth, residence, etc.);24.7
Total persons;Age: 55 to 64 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);17.9
Total persons;Age: 55 to 64 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.5
Total persons;Age: 55 to 64 years;Average number of types of contact with public authorities;3.1
Total persons;Age: 65 to 74 years;Total;5,322,466
Total persons;Age: 65 to 74 years;Use of any public authority website or app;57.7
Total persons;Age: 65 to 74 years;Downloading or printing an official form;24.5
Total persons;Age: 65 to 74 years;Making an appointment or booking (for an activity, a medical service...);41.2
Total persons;Age: 65 to 74 years;Submitting own tax return online;28.3
Total persons;Age: 65 to 74 years;Carrying out some interaction related to accessing information;39.5
Total persons;Age: 65 to 74 years;Information: Accessing stored personal information (pension, employment record...);32.6
Total persons;Age: 65 to 74 years;Information: Accessing public databases or registers (land registry, business registers, etc.);17.5
Total persons;Age: 65 to 74 years;Information: Accessing information (services, benefits, taxes, etc.);29.1
Total persons;Age: 65 to 74 years;Carrying out some interaction related to obtaining documents;20.9
Total persons;Age: 65 to 74 years;Documents: Requesting an official document or certificate (birth, residence, etc.);14.5
Total persons;Age: 65 to 74 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);9.1
Total persons;Age: 65 to 74 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);4.2
Total persons;Age: 65 to 74 years;Average number of types of contact with public authorities;2.0
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;15,968,540
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Use of any public authority website or app;83.7
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Downloading or printing an official form;47.9
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Making an appointment or booking (for an activity, a medical service...);60.4
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Submitting own tax return online;46.7
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to accessing information;67.8
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing stored personal information (pension, employment record...);58.4
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing public databases or registers (land registry, business registers, etc.);31.5
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing information (services, benefits, taxes, etc.);51.6
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to obtaining documents;48.9
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Requesting an official document or certificate (birth, residence, etc.);39.7
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.8
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.6
Total persons;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Average number of types of contact with public authorities;3.7
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;4,148,842
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Use of any public authority website or app;82.2
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Downloading or printing an official form;45.0
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);57.1
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Submitting own tax return online;42.7
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to accessing information;63.2
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);54.6
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);29.5
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);46.3
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to obtaining documents;46.4
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);37.6
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.8
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.6
Total persons;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Average number of types of contact with public authorities;3.4
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;6,212,676
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Use of any public authority website or app;80.0
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Downloading or printing an official form;41.5
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);57.1
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Submitting own tax return online;40.3
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to accessing information;61.6
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);52.7
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);27.7
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);45.4
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to obtaining documents;43.3
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);34.4
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.3
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.0
Total persons;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Average number of types of contact with public authorities;3.3
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;3,819,067
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Use of any public authority website or app;75.3
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Downloading or printing an official form;39.5
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);50.3
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Submitting own tax return online;35.6
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to accessing information;58.4
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);51.7
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);26.5
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);42.5
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to obtaining documents;42.6
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);31.0
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.4
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);6.6
Total persons;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Average number of types of contact with public authorities;3.1
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;7,485,363
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Use of any public authority website or app;73.5
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Downloading or printing an official form;36.5
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);49.8
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Submitting own tax return online;31.6
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to accessing information;55.8
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);48.0
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);25.6
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);41.0
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to obtaining documents;38.9
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);27.8
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.6
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.2
Total persons;Degree of urbanisation: Fewer than 10,000 inhabitants;Average number of types of contact with public authorities;2.9
Total persons;Household size: Households with 1 member;Total;3,883,436
Total persons;Household size: Households with 1 member;Use of any public authority website or app;77.5
Total persons;Household size: Households with 1 member;Downloading or printing an official form;40.5
Total persons;Household size: Households with 1 member;Making an appointment or booking (for an activity, a medical service...);53.4
Total persons;Household size: Households with 1 member;Submitting own tax return online;43.1
Total persons;Household size: Households with 1 member;Carrying out some interaction related to accessing information;61.4
Total persons;Household size: Households with 1 member;Information: Accessing stored personal information (pension, employment record...);52.3
Total persons;Household size: Households with 1 member;Information: Accessing public databases or registers (land registry, business registers, etc.);29.9
Total persons;Household size: Households with 1 member;Information: Accessing information (services, benefits, taxes, etc.);46.8
Total persons;Household size: Households with 1 member;Carrying out some interaction related to obtaining documents;37.8
Total persons;Household size: Households with 1 member;Documents: Requesting an official document or certificate (birth, residence, etc.);30.1
Total persons;Household size: Households with 1 member;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);15.7
Total persons;Household size: Households with 1 member;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.8
Total persons;Household size: Households with 1 member;Average number of types of contact with public authorities;3.2
Total persons;Household size: Households with 2 members;Total;9,722,821
Total persons;Household size: Households with 2 members;Use of any public authority website or app;75.9
Total persons;Household size: Households with 2 members;Downloading or printing an official form;39.3
Total persons;Household size: Households with 2 members;Making an appointment or booking (for an activity, a medical service...);54.7
Total persons;Household size: Households with 2 members;Submitting own tax return online;41.3
Total persons;Household size: Households with 2 members;Carrying out some interaction related to accessing information;59.5
Total persons;Household size: Households with 2 members;Information: Accessing stored personal information (pension, employment record...);51.4
Total persons;Household size: Households with 2 members;Information: Accessing public databases or registers (land registry, business registers, etc.);26.4
Total persons;Household size: Households with 2 members;Information: Accessing information (services, benefits, taxes, etc.);43.8
Total persons;Household size: Households with 2 members;Carrying out some interaction related to obtaining documents;37.6
Total persons;Household size: Households with 2 members;Documents: Requesting an official document or certificate (birth, residence, etc.);29.3
Total persons;Household size: Households with 2 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);16.4
Total persons;Household size: Households with 2 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.5
Total persons;Household size: Households with 2 members;Average number of types of contact with public authorities;3.1
Total persons;Household size: Households with 3 members;Total;10,283,157
Total persons;Household size: Households with 3 members;Use of any public authority website or app;81.8
Total persons;Household size: Households with 3 members;Downloading or printing an official form;45.9
Total persons;Household size: Households with 3 members;Making an appointment or booking (for an activity, a medical service...);57.6
Total persons;Household size: Households with 3 members;Submitting own tax return online;43.3
Total persons;Household size: Households with 3 members;Carrying out some interaction related to accessing information;64.3
Total persons;Household size: Households with 3 members;Information: Accessing stored personal information (pension, employment record...);55.4
Total persons;Household size: Households with 3 members;Information: Accessing public databases or registers (land registry, business registers, etc.);30.0
Total persons;Household size: Households with 3 members;Information: Accessing information (services, benefits, taxes, etc.);48.2
Total persons;Household size: Households with 3 members;Carrying out some interaction related to obtaining documents;46.4
Total persons;Household size: Households with 3 members;Documents: Requesting an official document or certificate (birth, residence, etc.);36.2
Total persons;Household size: Households with 3 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.8
Total persons;Household size: Households with 3 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.0
Total persons;Household size: Households with 3 members;Average number of types of contact with public authorities;3.5
Total persons;Household size: Households with 4 members;Total;9,699,050
Total persons;Household size: Households with 4 members;Use of any public authority website or app;82.3
Total persons;Household size: Households with 4 members;Downloading or printing an official form;46.3
Total persons;Household size: Households with 4 members;Making an appointment or booking (for an activity, a medical service...);58.6
Total persons;Household size: Households with 4 members;Submitting own tax return online;40.9
Total persons;Household size: Households with 4 members;Carrying out some interaction related to accessing information;65.6
Total persons;Household size: Households with 4 members;Information: Accessing stored personal information (pension, employment record...);56.7
Total persons;Household size: Households with 4 members;Information: Accessing public databases or registers (land registry, business registers, etc.);30.9
Total persons;Household size: Households with 4 members;Information: Accessing information (services, benefits, taxes, etc.);49.6
Total persons;Household size: Households with 4 members;Carrying out some interaction related to obtaining documents;49.9
Total persons;Household size: Households with 4 members;Documents: Requesting an official document or certificate (birth, residence, etc.);38.4
Total persons;Household size: Households with 4 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.5
Total persons;Household size: Households with 4 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.2
Total persons;Household size: Households with 4 members;Average number of types of contact with public authorities;3.6
Total persons;Household size: Households with 5 or more members;Total;4,046,024
Total persons;Household size: Households with 5 or more members;Use of any public authority website or app;82.8
Total persons;Household size: Households with 5 or more members;Downloading or printing an official form;42.6
Total persons;Household size: Households with 5 or more members;Making an appointment or booking (for an activity, a medical service...);54.6
Total persons;Household size: Households with 5 or more members;Submitting own tax return online;33.6
Total persons;Household size: Households with 5 or more members;Carrying out some interaction related to accessing information;63.0
Total persons;Household size: Households with 5 or more members;Information: Accessing stored personal information (pension, employment record...);54.6
Total persons;Household size: Households with 5 or more members;Information: Accessing public databases or registers (land registry, business registers, etc.);26.9
Total persons;Household size: Households with 5 or more members;Information: Accessing information (services, benefits, taxes, etc.);45.3
Total persons;Household size: Households with 5 or more members;Carrying out some interaction related to obtaining documents;55.4
Total persons;Household size: Households with 5 or more members;Documents: Requesting an official document or certificate (birth, residence, etc.);45.5
Total persons;Household size: Households with 5 or more members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);31.3
Total persons;Household size: Households with 5 or more members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.8
Total persons;Household size: Households with 5 or more members;Average number of types of contact with public authorities;3.4
Total persons;Type of household: One-person household;Total;3,883,436
Total persons;Type of household: One-person household;Use of any public authority website or app;77.5
Total persons;Type of household: One-person household;Downloading or printing an official form;40.5
Total persons;Type of household: One-person household;Making an appointment or booking (for an activity, a medical service...);53.4
Total persons;Type of household: One-person household;Submitting own tax return online;43.1
Total persons;Type of household: One-person household;Carrying out some interaction related to accessing information;61.4
Total persons;Type of household: One-person household;Information: Accessing stored personal information (pension, employment record...);52.3
Total persons;Type of household: One-person household;Information: Accessing public databases or registers (land registry, business registers, etc.);29.9
Total persons;Type of household: One-person household;Information: Accessing information (services, benefits, taxes, etc.);46.8
Total persons;Type of household: One-person household;Carrying out some interaction related to obtaining documents;37.8
Total persons;Type of household: One-person household;Documents: Requesting an official document or certificate (birth, residence, etc.);30.1
Total persons;Type of household: One-person household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);15.7
Total persons;Type of household: One-person household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.8
Total persons;Type of household: One-person household;Average number of types of contact with public authorities;3.2
Total persons;Type of household: Single parent living with at least one child;Total;4,878,666
Total persons;Type of household: Single parent living with at least one child;Use of any public authority website or app;82.4
Total persons;Type of household: Single parent living with at least one child;Downloading or printing an official form;45.6
Total persons;Type of household: Single parent living with at least one child;Making an appointment or booking (for an activity, a medical service...);57.2
Total persons;Type of household: Single parent living with at least one child;Submitting own tax return online;39.3
Total persons;Type of household: Single parent living with at least one child;Carrying out some interaction related to accessing information;65.0
Total persons;Type of household: Single parent living with at least one child;Information: Accessing stored personal information (pension, employment record...);56.8
Total persons;Type of household: Single parent living with at least one child;Information: Accessing public databases or registers (land registry, business registers, etc.);29.7
Total persons;Type of household: Single parent living with at least one child;Information: Accessing information (services, benefits, taxes, etc.);47.4
Total persons;Type of household: Single parent living with at least one child;Carrying out some interaction related to obtaining documents;50.4
Total persons;Type of household: Single parent living with at least one child;Documents: Requesting an official document or certificate (birth, residence, etc.);38.3
Total persons;Type of household: Single parent living with at least one child;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.9
Total persons;Type of household: Single parent living with at least one child;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.5
Total persons;Type of household: Single parent living with at least one child;Average number of types of contact with public authorities;3.5
Total persons;Type of household: Couple without children living in the household;Total;5,592,952
Total persons;Type of household: Couple without children living in the household;Use of any public authority website or app;74.8
Total persons;Type of household: Couple without children living in the household;Downloading or printing an official form;38.9
Total persons;Type of household: Couple without children living in the household;Making an appointment or booking (for an activity, a medical service...);55.0
Total persons;Type of household: Couple without children living in the household;Submitting own tax return online;43.5
Total persons;Type of household: Couple without children living in the household;Carrying out some interaction related to accessing information;58.8
Total persons;Type of household: Couple without children living in the household;Information: Accessing stored personal information (pension, employment record...);51.2
Total persons;Type of household: Couple without children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);26.7
Total persons;Type of household: Couple without children living in the household;Information: Accessing information (services, benefits, taxes, etc.);43.7
Total persons;Type of household: Couple without children living in the household;Carrying out some interaction related to obtaining documents;34.7
Total persons;Type of household: Couple without children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);27.8
Total persons;Type of household: Couple without children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);12.6
Total persons;Type of household: Couple without children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.0
Total persons;Type of household: Couple without children living in the household;Average number of types of contact with public authorities;3.1
Total persons;Type of household: Couple with children living in the household;Total;18,040,764
Total persons;Type of household: Couple with children living in the household;Use of any public authority website or app;82.4
Total persons;Type of household: Couple with children living in the household;Downloading or printing an official form;46.1
Total persons;Type of household: Couple with children living in the household;Making an appointment or booking (for an activity, a medical service...);58.1
Total persons;Type of household: Couple with children living in the household;Submitting own tax return online;41.9
Total persons;Type of household: Couple with children living in the household;Carrying out some interaction related to accessing information;64.7
Total persons;Type of household: Couple with children living in the household;Information: Accessing stored personal information (pension, employment record...);55.8
Total persons;Type of household: Couple with children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);30.6
Total persons;Type of household: Couple with children living in the household;Information: Accessing information (services, benefits, taxes, etc.);48.7
Total persons;Type of household: Couple with children living in the household;Carrying out some interaction related to obtaining documents;48.6
Total persons;Type of household: Couple with children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);37.6
Total persons;Type of household: Couple with children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.5
Total persons;Type of household: Couple with children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.2
Total persons;Type of household: Couple with children living in the household;Average number of types of contact with public authorities;3.5
Total persons;Type of household: Other type of household;Total;5,238,670
Total persons;Type of household: Other type of household;Use of any public authority website or app;77.5
Total persons;Type of household: Other type of household;Downloading or printing an official form;39.0
Total persons;Type of household: Other type of household;Making an appointment or booking (for an activity, a medical service...);53.3
Total persons;Type of household: Other type of household;Submitting own tax return online;36.0
Total persons;Type of household: Other type of household;Carrying out some interaction related to accessing information;60.3
Total persons;Type of household: Other type of household;Information: Accessing stored personal information (pension, employment record...);51.4
Total persons;Type of household: Other type of household;Information: Accessing public databases or registers (land registry, business registers, etc.);24.3
Total persons;Type of household: Other type of household;Information: Accessing information (services, benefits, taxes, etc.);44.2
Total persons;Type of household: Other type of household;Carrying out some interaction related to obtaining documents;44.6
Total persons;Type of household: Other type of household;Documents: Requesting an official document or certificate (birth, residence, etc.);36.9
Total persons;Type of household: Other type of household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);20.7
Total persons;Type of household: Other type of household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.9
Total persons;Type of household: Other type of household;Average number of types of contact with public authorities;3.1
Total persons;Living as a couple: Living with spouse;Total;16,878,798
Total persons;Living as a couple: Living with spouse;Use of any public authority website or app;78.7
Total persons;Living as a couple: Living with spouse;Downloading or printing an official form;42.3
Total persons;Living as a couple: Living with spouse;Making an appointment or booking (for an activity, a medical service...);57.0
Total persons;Living as a couple: Living with spouse;Submitting own tax return online;43.0
Total persons;Living as a couple: Living with spouse;Carrying out some interaction related to accessing information;62.6
Total persons;Living as a couple: Living with spouse;Information: Accessing stored personal information (pension, employment record...);54.8
Total persons;Living as a couple: Living with spouse;Information: Accessing public databases or registers (land registry, business registers, etc.);28.1
Total persons;Living as a couple: Living with spouse;Information: Accessing information (services, benefits, taxes, etc.);46.0
Total persons;Living as a couple: Living with spouse;Carrying out some interaction related to obtaining documents;41.2
Total persons;Living as a couple: Living with spouse;Documents: Requesting an official document or certificate (birth, residence, etc.);31.5
Total persons;Living as a couple: Living with spouse;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.4
Total persons;Living as a couple: Living with spouse;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.2
Total persons;Living as a couple: Living with spouse;Average number of types of contact with public authorities;3.3
Total persons;Living as a couple: Living with a de facto partner;Total;3,737,828
Total persons;Living as a couple: Living with a de facto partner;Use of any public authority website or app;87.8
Total persons;Living as a couple: Living with a de facto partner;Downloading or printing an official form;52.3
Total persons;Living as a couple: Living with a de facto partner;Making an appointment or booking (for an activity, a medical service...);66.0
Total persons;Living as a couple: Living with a de facto partner;Submitting own tax return online;55.4
Total persons;Living as a couple: Living with a de facto partner;Carrying out some interaction related to accessing information;72.6
Total persons;Living as a couple: Living with a de facto partner;Information: Accessing stored personal information (pension, employment record...);64.2
Total persons;Living as a couple: Living with a de facto partner;Information: Accessing public databases or registers (land registry, business registers, etc.);34.9
Total persons;Living as a couple: Living with a de facto partner;Information: Accessing information (services, benefits, taxes, etc.);58.7
Total persons;Living as a couple: Living with a de facto partner;Carrying out some interaction related to obtaining documents;55.2
Total persons;Living as a couple: Living with a de facto partner;Documents: Requesting an official document or certificate (birth, residence, etc.);46.7
Total persons;Living as a couple: Living with a de facto partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.4
Total persons;Living as a couple: Living with a de facto partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Total persons;Living as a couple: Living with a de facto partner;Average number of types of contact with public authorities;4.1
Total persons;Living as a couple: Not living with a partner;Total;17,017,861
Total persons;Living as a couple: Not living with a partner;Use of any public authority website or app;79.7
Total persons;Living as a couple: Not living with a partner;Downloading or printing an official form;42.4
Total persons;Living as a couple: Not living with a partner;Making an appointment or booking (for an activity, a medical service...);53.6
Total persons;Living as a couple: Not living with a partner;Submitting own tax return online;36.1
Total persons;Living as a couple: Not living with a partner;Carrying out some interaction related to accessing information;61.2
Total persons;Living as a couple: Not living with a partner;Information: Accessing stored personal information (pension, employment record...);51.6
Total persons;Living as a couple: Not living with a partner;Information: Accessing public databases or registers (land registry, business registers, etc.);28.5
Total persons;Living as a couple: Not living with a partner;Information: Accessing information (services, benefits, taxes, etc.);45.4
Total persons;Living as a couple: Not living with a partner;Carrying out some interaction related to obtaining documents;46.7
Total persons;Living as a couple: Not living with a partner;Documents: Requesting an official document or certificate (birth, residence, etc.);36.7
Total persons;Living as a couple: Not living with a partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.0
Total persons;Living as a couple: Not living with a partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Total persons;Living as a couple: Not living with a partner;Average number of types of contact with public authorities;3.3
Total persons;Nationality: Spanish;Total;31,530,605
Total persons;Nationality: Spanish;Use of any public authority website or app;80.3
Total persons;Nationality: Spanish;Downloading or printing an official form;43.5
Total persons;Nationality: Spanish;Making an appointment or booking (for an activity, a medical service...);56.8
Total persons;Nationality: Spanish;Submitting own tax return online;42.4
Total persons;Nationality: Spanish;Carrying out some interaction related to accessing information;63.9
Total persons;Nationality: Spanish;Information: Accessing stored personal information (pension, employment record...);55.2
Total persons;Nationality: Spanish;Information: Accessing public databases or registers (land registry, business registers, etc.);30.3
Total persons;Nationality: Spanish;Information: Accessing information (services, benefits, taxes, etc.);48.1
Total persons;Nationality: Spanish;Carrying out some interaction related to obtaining documents;44.3
Total persons;Nationality: Spanish;Documents: Requesting an official document or certificate (birth, residence, etc.);33.9
Total persons;Nationality: Spanish;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.7
Total persons;Nationality: Spanish;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.6
Total persons;Nationality: Spanish;Average number of types of contact with public authorities;3.4
Total persons;Nationality: Foreign;Total;6,103,883
Total persons;Nationality: Foreign;Use of any public authority website or app;79.0
Total persons;Nationality: Foreign;Downloading or printing an official form;42.7
Total persons;Nationality: Foreign;Making an appointment or booking (for an activity, a medical service...);53.9
Total persons;Nationality: Foreign;Submitting own tax return online;34.5
Total persons;Nationality: Foreign;Carrying out some interaction related to accessing information;58.0
Total persons;Nationality: Foreign;Information: Accessing stored personal information (pension, employment record...);49.5
Total persons;Nationality: Foreign;Information: Accessing public databases or registers (land registry, business registers, etc.);22.0
Total persons;Nationality: Foreign;Information: Accessing information (services, benefits, taxes, etc.);41.3
Total persons;Nationality: Foreign;Carrying out some interaction related to obtaining documents;49.3
Total persons;Nationality: Foreign;Documents: Requesting an official document or certificate (birth, residence, etc.);43.1
Total persons;Nationality: Foreign;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);19.9
Total persons;Nationality: Foreign;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Total persons;Nationality: Foreign;Average number of types of contact with public authorities;3.2
Total persons;Activity limitation: Severely limited;Total;1,230,147
Total persons;Activity limitation: Severely limited;Use of any public authority website or app;60.6
Total persons;Activity limitation: Severely limited;Downloading or printing an official form;26.3
Total persons;Activity limitation: Severely limited;Making an appointment or booking (for an activity, a medical service...);44.0
Total persons;Activity limitation: Severely limited;Submitting own tax return online;25.6
Total persons;Activity limitation: Severely limited;Carrying out some interaction related to accessing information;43.9
Total persons;Activity limitation: Severely limited;Information: Accessing stored personal information (pension, employment record...);38.8
Total persons;Activity limitation: Severely limited;Information: Accessing public databases or registers (land registry, business registers, etc.);17.8
Total persons;Activity limitation: Severely limited;Information: Accessing information (services, benefits, taxes, etc.);31.1
Total persons;Activity limitation: Severely limited;Carrying out some interaction related to obtaining documents;33.2
Total persons;Activity limitation: Severely limited;Documents: Requesting an official document or certificate (birth, residence, etc.);24.4
Total persons;Activity limitation: Severely limited;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);19.8
Total persons;Activity limitation: Severely limited;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.3
Total persons;Activity limitation: Severely limited;Average number of types of contact with public authorities;2.4
Total persons;Activity limitation: Limited but not severely;Total;5,462,413
Total persons;Activity limitation: Limited but not severely;Use of any public authority website or app;72.3
Total persons;Activity limitation: Limited but not severely;Downloading or printing an official form;34.3
Total persons;Activity limitation: Limited but not severely;Making an appointment or booking (for an activity, a medical service...);52.1
Total persons;Activity limitation: Limited but not severely;Submitting own tax return online;35.8
Total persons;Activity limitation: Limited but not severely;Carrying out some interaction related to accessing information;55.4
Total persons;Activity limitation: Limited but not severely;Information: Accessing stored personal information (pension, employment record...);47.9
Total persons;Activity limitation: Limited but not severely;Information: Accessing public databases or registers (land registry, business registers, etc.);23.5
Total persons;Activity limitation: Limited but not severely;Information: Accessing information (services, benefits, taxes, etc.);40.1
Total persons;Activity limitation: Limited but not severely;Carrying out some interaction related to obtaining documents;35.5
Total persons;Activity limitation: Limited but not severely;Documents: Requesting an official document or certificate (birth, residence, etc.);26.1
Total persons;Activity limitation: Limited but not severely;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);18.7
Total persons;Activity limitation: Limited but not severely;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.4
Total persons;Activity limitation: Limited but not severely;Average number of types of contact with public authorities;2.9
Total persons;Activity limitation: Not limited at all;Total;30,941,928
Total persons;Activity limitation: Not limited at all;Use of any public authority website or app;82.2
Total persons;Activity limitation: Not limited at all;Downloading or printing an official form;45.6
Total persons;Activity limitation: Not limited at all;Making an appointment or booking (for an activity, a medical service...);57.6
Total persons;Activity limitation: Not limited at all;Submitting own tax return online;42.6
Total persons;Activity limitation: Not limited at all;Carrying out some interaction related to accessing information;65.0
Total persons;Activity limitation: Not limited at all;Information: Accessing stored personal information (pension, employment record...);56.0
Total persons;Activity limitation: Not limited at all;Information: Accessing public databases or registers (land registry, business registers, etc.);30.4
Total persons;Activity limitation: Not limited at all;Information: Accessing information (services, benefits, taxes, etc.);48.8
Total persons;Activity limitation: Not limited at all;Carrying out some interaction related to obtaining documents;47.3
Total persons;Activity limitation: Not limited at all;Documents: Requesting an official document or certificate (birth, residence, etc.);37.4
Total persons;Activity limitation: Not limited at all;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.9
Total persons;Activity limitation: Not limited at all;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.6
Total persons;Activity limitation: Not limited at all;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months;Total persons;Total;36,814,969
Internet users in the last 12 months;Total persons;Use of any public authority website or app;81.8
Internet users in the last 12 months;Total persons;Downloading or printing an official form;44.3
Internet users in the last 12 months;Total persons;Making an appointment or booking (for an activity, a medical service...);57.6
Internet users in the last 12 months;Total persons;Submitting own tax return online;42.0
Internet users in the last 12 months;Total persons;Carrying out some interaction related to accessing information;64.3
Internet users in the last 12 months;Total persons;Information: Accessing stored personal information (pension, employment record...);55.5
Internet users in the last 12 months;Total persons;Information: Accessing public databases or registers (land registry, business registers, etc.);29.6
Internet users in the last 12 months;Total persons;Information: Accessing information (services, benefits, taxes, etc.);48.0
Internet users in the last 12 months;Total persons;Carrying out some interaction related to obtaining documents;46.1
Internet users in the last 12 months;Total persons;Documents: Requesting an official document or certificate (birth, residence, etc.);36.2
Internet users in the last 12 months;Total persons;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.6
Internet users in the last 12 months;Total persons;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 12 months;Total persons;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months;Sex: Male;Total;18,304,637
Internet users in the last 12 months;Sex: Male;Use of any public authority website or app;81.8
Internet users in the last 12 months;Sex: Male;Downloading or printing an official form;45.7
Internet users in the last 12 months;Sex: Male;Making an appointment or booking (for an activity, a medical service...);55.8
Internet users in the last 12 months;Sex: Male;Submitting own tax return online;44.9
Internet users in the last 12 months;Sex: Male;Carrying out some interaction related to accessing information;65.2
Internet users in the last 12 months;Sex: Male;Information: Accessing stored personal information (pension, employment record...);57.0
Internet users in the last 12 months;Sex: Male;Information: Accessing public databases or registers (land registry, business registers, etc.);31.4
Internet users in the last 12 months;Sex: Male;Information: Accessing information (services, benefits, taxes, etc.);49.9
Internet users in the last 12 months;Sex: Male;Carrying out some interaction related to obtaining documents;46.2
Internet users in the last 12 months;Sex: Male;Documents: Requesting an official document or certificate (birth, residence, etc.);36.8
Internet users in the last 12 months;Sex: Male;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.9
Internet users in the last 12 months;Sex: Male;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Internet users in the last 12 months;Sex: Male;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months;Sex: Female;Total;18,510,332
Internet users in the last 12 months;Sex: Female;Use of any public authority website or app;81.9
Internet users in the last 12 months;Sex: Female;Downloading or printing an official form;43.0
Internet users in the last 12 months;Sex: Female;Making an appointment or booking (for an activity, a medical service...);59.5
Internet users in the last 12 months;Sex: Female;Submitting own tax return online;39.1
Internet users in the last 12 months;Sex: Female;Carrying out some interaction related to accessing information;63.5
Internet users in the last 12 months;Sex: Female;Information: Accessing stored personal information (pension, employment record...);54.0
Internet users in the last 12 months;Sex: Female;Information: Accessing public databases or registers (land registry, business registers, etc.);27.8
Internet users in the last 12 months;Sex: Female;Information: Accessing information (services, benefits, taxes, etc.);46.2
Internet users in the last 12 months;Sex: Female;Carrying out some interaction related to obtaining documents;46.0
Internet users in the last 12 months;Sex: Female;Documents: Requesting an official document or certificate (birth, residence, etc.);35.5
Internet users in the last 12 months;Sex: Female;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.2
Internet users in the last 12 months;Sex: Female;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.2
Internet users in the last 12 months;Sex: Female;Average number of types of contact with public authorities;3.4
Internet users in the last 12 months;Age: 16 to 24 years;Total;4,978,136
Internet users in the last 12 months;Age: 16 to 24 years;Use of any public authority website or app;75.8
Internet users in the last 12 months;Age: 16 to 24 years;Downloading or printing an official form;35.3
Internet users in the last 12 months;Age: 16 to 24 years;Making an appointment or booking (for an activity, a medical service...);46.6
Internet users in the last 12 months;Age: 16 to 24 years;Submitting own tax return online;14.4
Internet users in the last 12 months;Age: 16 to 24 years;Carrying out some interaction related to accessing information;51.1
Internet users in the last 12 months;Age: 16 to 24 years;Information: Accessing stored personal information (pension, employment record...);39.6
Internet users in the last 12 months;Age: 16 to 24 years;Information: Accessing public databases or registers (land registry, business registers, etc.);24.3
Internet users in the last 12 months;Age: 16 to 24 years;Information: Accessing information (services, benefits, taxes, etc.);35.3
Internet users in the last 12 months;Age: 16 to 24 years;Carrying out some interaction related to obtaining documents;50.1
Internet users in the last 12 months;Age: 16 to 24 years;Documents: Requesting an official document or certificate (birth, residence, etc.);37.3
Internet users in the last 12 months;Age: 16 to 24 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.4
Internet users in the last 12 months;Age: 16 to 24 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);6.6
Internet users in the last 12 months;Age: 16 to 24 years;Average number of types of contact with public authorities;2.7
Internet users in the last 12 months;Age: 25 to 34 years;Total;5,679,849
Internet users in the last 12 months;Age: 25 to 34 years;Use of any public authority website or app;92.0
Internet users in the last 12 months;Age: 25 to 34 years;Downloading or printing an official form;54.9
Internet users in the last 12 months;Age: 25 to 34 years;Making an appointment or booking (for an activity, a medical service...);64.8
Internet users in the last 12 months;Age: 25 to 34 years;Submitting own tax return online;54.8
Internet users in the last 12 months;Age: 25 to 34 years;Carrying out some interaction related to accessing information;76.4
Internet users in the last 12 months;Age: 25 to 34 years;Information: Accessing stored personal information (pension, employment record...);66.8
Internet users in the last 12 months;Age: 25 to 34 years;Information: Accessing public databases or registers (land registry, business registers, etc.);35.8
Internet users in the last 12 months;Age: 25 to 34 years;Information: Accessing information (services, benefits, taxes, etc.);57.4
Internet users in the last 12 months;Age: 25 to 34 years;Carrying out some interaction related to obtaining documents;59.2
Internet users in the last 12 months;Age: 25 to 34 years;Documents: Requesting an official document or certificate (birth, residence, etc.);50.0
Internet users in the last 12 months;Age: 25 to 34 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.9
Internet users in the last 12 months;Age: 25 to 34 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.5
Internet users in the last 12 months;Age: 25 to 34 years;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months;Age: 35 to 44 years;Total;6,443,715
Internet users in the last 12 months;Age: 35 to 44 years;Use of any public authority website or app;87.6
Internet users in the last 12 months;Age: 35 to 44 years;Downloading or printing an official form;52.8
Internet users in the last 12 months;Age: 35 to 44 years;Making an appointment or booking (for an activity, a medical service...);63.1
Internet users in the last 12 months;Age: 35 to 44 years;Submitting own tax return online;54.1
Internet users in the last 12 months;Age: 35 to 44 years;Carrying out some interaction related to accessing information;71.1
Internet users in the last 12 months;Age: 35 to 44 years;Information: Accessing stored personal information (pension, employment record...);64.2
Internet users in the last 12 months;Age: 35 to 44 years;Information: Accessing public databases or registers (land registry, business registers, etc.);36.5
Internet users in the last 12 months;Age: 35 to 44 years;Information: Accessing information (services, benefits, taxes, etc.);54.7
Internet users in the last 12 months;Age: 35 to 44 years;Carrying out some interaction related to obtaining documents;57.2
Internet users in the last 12 months;Age: 35 to 44 years;Documents: Requesting an official document or certificate (birth, residence, etc.);47.2
Internet users in the last 12 months;Age: 35 to 44 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.6
Internet users in the last 12 months;Age: 35 to 44 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);13.3
Internet users in the last 12 months;Age: 35 to 44 years;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months;Age: 45 to 54 years;Total;7,931,154
Internet users in the last 12 months;Age: 45 to 54 years;Use of any public authority website or app;86.6
Internet users in the last 12 months;Age: 45 to 54 years;Downloading or printing an official form;49.3
Internet users in the last 12 months;Age: 45 to 54 years;Making an appointment or booking (for an activity, a medical service...);64.3
Internet users in the last 12 months;Age: 45 to 54 years;Submitting own tax return online;48.9
Internet users in the last 12 months;Age: 45 to 54 years;Carrying out some interaction related to accessing information;70.6
Internet users in the last 12 months;Age: 45 to 54 years;Information: Accessing stored personal information (pension, employment record...);60.7
Internet users in the last 12 months;Age: 45 to 54 years;Information: Accessing public databases or registers (land registry, business registers, etc.);32.4
Internet users in the last 12 months;Age: 45 to 54 years;Information: Accessing information (services, benefits, taxes, etc.);54.6
Internet users in the last 12 months;Age: 45 to 54 years;Carrying out some interaction related to obtaining documents;48.5
Internet users in the last 12 months;Age: 45 to 54 years;Documents: Requesting an official document or certificate (birth, residence, etc.);38.3
Internet users in the last 12 months;Age: 45 to 54 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.1
Internet users in the last 12 months;Age: 45 to 54 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.6
Internet users in the last 12 months;Age: 45 to 54 years;Average number of types of contact with public authorities;3.8
Internet users in the last 12 months;Age: 55 to 64 years;Total;6,987,021
Internet users in the last 12 months;Age: 55 to 64 years;Use of any public authority website or app;79.4
Internet users in the last 12 months;Age: 55 to 64 years;Downloading or printing an official form;40.5
Internet users in the last 12 months;Age: 55 to 64 years;Making an appointment or booking (for an activity, a medical service...);55.2
Internet users in the last 12 months;Age: 55 to 64 years;Submitting own tax return online;39.6
Internet users in the last 12 months;Age: 55 to 64 years;Carrying out some interaction related to accessing information;64.7
Internet users in the last 12 months;Age: 55 to 64 years;Information: Accessing stored personal information (pension, employment record...);56.9
Internet users in the last 12 months;Age: 55 to 64 years;Information: Accessing public databases or registers (land registry, business registers, etc.);25.8
Internet users in the last 12 months;Age: 55 to 64 years;Information: Accessing information (services, benefits, taxes, etc.);46.7
Internet users in the last 12 months;Age: 55 to 64 years;Carrying out some interaction related to obtaining documents;35.4
Internet users in the last 12 months;Age: 55 to 64 years;Documents: Requesting an official document or certificate (birth, residence, etc.);25.2
Internet users in the last 12 months;Age: 55 to 64 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);18.3
Internet users in the last 12 months;Age: 55 to 64 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.6
Internet users in the last 12 months;Age: 55 to 64 years;Average number of types of contact with public authorities;3.2
Internet users in the last 12 months;Age: 65 to 74 years;Total;4,795,094
Internet users in the last 12 months;Age: 65 to 74 years;Use of any public authority website or app;64.1
Internet users in the last 12 months;Age: 65 to 74 years;Downloading or printing an official form;27.2
Internet users in the last 12 months;Age: 65 to 74 years;Making an appointment or booking (for an activity, a medical service...);45.7
Internet users in the last 12 months;Age: 65 to 74 years;Submitting own tax return online;31.4
Internet users in the last 12 months;Age: 65 to 74 years;Carrying out some interaction related to accessing information;43.9
Internet users in the last 12 months;Age: 65 to 74 years;Information: Accessing stored personal information (pension, employment record...);36.2
Internet users in the last 12 months;Age: 65 to 74 years;Information: Accessing public databases or registers (land registry, business registers, etc.);19.4
Internet users in the last 12 months;Age: 65 to 74 years;Information: Accessing information (services, benefits, taxes, etc.);32.3
Internet users in the last 12 months;Age: 65 to 74 years;Carrying out some interaction related to obtaining documents;23.2
Internet users in the last 12 months;Age: 65 to 74 years;Documents: Requesting an official document or certificate (birth, residence, etc.);16.0
Internet users in the last 12 months;Age: 65 to 74 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);10.1
Internet users in the last 12 months;Age: 65 to 74 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);4.7
Internet users in the last 12 months;Age: 65 to 74 years;Average number of types of contact with public authorities;2.2
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;15,712,207
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Use of any public authority website or app;85.1
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Downloading or printing an official form;48.6
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Making an appointment or booking (for an activity, a medical service...);61.4
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Submitting own tax return online;47.5
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to accessing information;68.9
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing stored personal information (pension, employment record...);59.3
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing public databases or registers (land registry, business registers, etc.);32.0
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing information (services, benefits, taxes, etc.);52.5
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to obtaining documents;49.7
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Requesting an official document or certificate (birth, residence, etc.);40.4
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.2
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.7
Internet users in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Average number of types of contact with public authorities;3.8
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;4,055,416
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Use of any public authority website or app;84.1
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Downloading or printing an official form;46.0
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);58.4
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Submitting own tax return online;43.7
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to accessing information;64.7
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);55.8
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);30.1
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);47.4
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to obtaining documents;47.5
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);38.5
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.3
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.7
Internet users in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;6,106,855
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Use of any public authority website or app;81.4
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Downloading or printing an official form;42.2
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);58.1
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Submitting own tax return online;41.0
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to accessing information;62.6
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);53.7
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);28.2
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);46.2
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to obtaining documents;44.1
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);35.0
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.7
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.2
Internet users in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Average number of types of contact with public authorities;3.4
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;3,707,959
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Use of any public authority website or app;77.5
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Downloading or printing an official form;40.7
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);51.8
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Submitting own tax return online;36.6
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to accessing information;60.1
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);53.3
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);27.3
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);43.8
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to obtaining documents;43.9
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);31.9
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.2
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);6.8
Internet users in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Average number of types of contact with public authorities;3.2
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;7,232,532
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Use of any public authority website or app;76.1
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Downloading or printing an official form;37.7
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);51.5
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Submitting own tax return online;32.7
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to accessing information;57.8
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);49.7
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);26.5
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);42.5
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to obtaining documents;40.2
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);28.8
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.3
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.5
Internet users in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Average number of types of contact with public authorities;3.0
Internet users in the last 12 months;Household size: Households with 1 member;Total;3,751,004
Internet users in the last 12 months;Household size: Households with 1 member;Use of any public authority website or app;80.2
Internet users in the last 12 months;Household size: Households with 1 member;Downloading or printing an official form;41.9
Internet users in the last 12 months;Household size: Households with 1 member;Making an appointment or booking (for an activity, a medical service...);55.3
Internet users in the last 12 months;Household size: Households with 1 member;Submitting own tax return online;44.6
Internet users in the last 12 months;Household size: Households with 1 member;Carrying out some interaction related to accessing information;63.6
Internet users in the last 12 months;Household size: Households with 1 member;Information: Accessing stored personal information (pension, employment record...);54.1
Internet users in the last 12 months;Household size: Households with 1 member;Information: Accessing public databases or registers (land registry, business registers, etc.);30.9
Internet users in the last 12 months;Household size: Households with 1 member;Information: Accessing information (services, benefits, taxes, etc.);48.5
Internet users in the last 12 months;Household size: Households with 1 member;Carrying out some interaction related to obtaining documents;39.1
Internet users in the last 12 months;Household size: Households with 1 member;Documents: Requesting an official document or certificate (birth, residence, etc.);31.2
Internet users in the last 12 months;Household size: Households with 1 member;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);16.2
Internet users in the last 12 months;Household size: Households with 1 member;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.1
Internet users in the last 12 months;Household size: Households with 1 member;Average number of types of contact with public authorities;3.3
Internet users in the last 12 months;Household size: Households with 2 members;Total;9,315,307
Internet users in the last 12 months;Household size: Households with 2 members;Use of any public authority website or app;79.2
Internet users in the last 12 months;Household size: Households with 2 members;Downloading or printing an official form;41.0
Internet users in the last 12 months;Household size: Households with 2 members;Making an appointment or booking (for an activity, a medical service...);57.1
Internet users in the last 12 months;Household size: Households with 2 members;Submitting own tax return online;43.1
Internet users in the last 12 months;Household size: Households with 2 members;Carrying out some interaction related to accessing information;62.1
Internet users in the last 12 months;Household size: Households with 2 members;Information: Accessing stored personal information (pension, employment record...);53.6
Internet users in the last 12 months;Household size: Households with 2 members;Information: Accessing public databases or registers (land registry, business registers, etc.);27.6
Internet users in the last 12 months;Household size: Households with 2 members;Information: Accessing information (services, benefits, taxes, etc.);45.7
Internet users in the last 12 months;Household size: Households with 2 members;Carrying out some interaction related to obtaining documents;39.2
Internet users in the last 12 months;Household size: Households with 2 members;Documents: Requesting an official document or certificate (birth, residence, etc.);30.6
Internet users in the last 12 months;Household size: Households with 2 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);17.1
Internet users in the last 12 months;Household size: Households with 2 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.9
Internet users in the last 12 months;Household size: Households with 2 members;Average number of types of contact with public authorities;3.2
Internet users in the last 12 months;Household size: Households with 3 members;Total;10,110,968
Internet users in the last 12 months;Household size: Households with 3 members;Use of any public authority website or app;83.2
Internet users in the last 12 months;Household size: Households with 3 members;Downloading or printing an official form;46.6
Internet users in the last 12 months;Household size: Households with 3 members;Making an appointment or booking (for an activity, a medical service...);58.6
Internet users in the last 12 months;Household size: Households with 3 members;Submitting own tax return online;44.0
Internet users in the last 12 months;Household size: Households with 3 members;Carrying out some interaction related to accessing information;65.4
Internet users in the last 12 months;Household size: Households with 3 members;Information: Accessing stored personal information (pension, employment record...);56.3
Internet users in the last 12 months;Household size: Households with 3 members;Information: Accessing public databases or registers (land registry, business registers, etc.);30.5
Internet users in the last 12 months;Household size: Households with 3 members;Information: Accessing information (services, benefits, taxes, etc.);49.0
Internet users in the last 12 months;Household size: Households with 3 members;Carrying out some interaction related to obtaining documents;47.2
Internet users in the last 12 months;Household size: Households with 3 members;Documents: Requesting an official document or certificate (birth, residence, etc.);36.8
Internet users in the last 12 months;Household size: Households with 3 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.2
Internet users in the last 12 months;Household size: Households with 3 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.1
Internet users in the last 12 months;Household size: Households with 3 members;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months;Household size: Households with 4 members;Total;9,634,157
Internet users in the last 12 months;Household size: Households with 4 members;Use of any public authority website or app;82.9
Internet users in the last 12 months;Household size: Households with 4 members;Downloading or printing an official form;46.6
Internet users in the last 12 months;Household size: Households with 4 members;Making an appointment or booking (for an activity, a medical service...);59.0
Internet users in the last 12 months;Household size: Households with 4 members;Submitting own tax return online;41.2
Internet users in the last 12 months;Household size: Households with 4 members;Carrying out some interaction related to accessing information;66.0
Internet users in the last 12 months;Household size: Households with 4 members;Information: Accessing stored personal information (pension, employment record...);57.1
Internet users in the last 12 months;Household size: Households with 4 members;Information: Accessing public databases or registers (land registry, business registers, etc.);31.1
Internet users in the last 12 months;Household size: Households with 4 members;Information: Accessing information (services, benefits, taxes, etc.);50.0
Internet users in the last 12 months;Household size: Households with 4 members;Carrying out some interaction related to obtaining documents;50.3
Internet users in the last 12 months;Household size: Households with 4 members;Documents: Requesting an official document or certificate (birth, residence, etc.);38.6
Internet users in the last 12 months;Household size: Households with 4 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.7
Internet users in the last 12 months;Household size: Households with 4 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.2
Internet users in the last 12 months;Household size: Households with 4 members;Average number of types of contact with public authorities;3.6
Internet users in the last 12 months;Household size: Households with 5 or more members;Total;4,003,532
Internet users in the last 12 months;Household size: Households with 5 or more members;Use of any public authority website or app;83.7
Internet users in the last 12 months;Household size: Households with 5 or more members;Downloading or printing an official form;43.0
Internet users in the last 12 months;Household size: Households with 5 or more members;Making an appointment or booking (for an activity, a medical service...);55.2
Internet users in the last 12 months;Household size: Households with 5 or more members;Submitting own tax return online;34.0
Internet users in the last 12 months;Household size: Households with 5 or more members;Carrying out some interaction related to accessing information;63.6
Internet users in the last 12 months;Household size: Households with 5 or more members;Information: Accessing stored personal information (pension, employment record...);55.2
Internet users in the last 12 months;Household size: Households with 5 or more members;Information: Accessing public databases or registers (land registry, business registers, etc.);27.2
Internet users in the last 12 months;Household size: Households with 5 or more members;Information: Accessing information (services, benefits, taxes, etc.);45.8
Internet users in the last 12 months;Household size: Households with 5 or more members;Carrying out some interaction related to obtaining documents;56.0
Internet users in the last 12 months;Household size: Households with 5 or more members;Documents: Requesting an official document or certificate (birth, residence, etc.);46.0
Internet users in the last 12 months;Household size: Households with 5 or more members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);31.7
Internet users in the last 12 months;Household size: Households with 5 or more members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.8
Internet users in the last 12 months;Household size: Households with 5 or more members;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months;Type of household: One-person household;Total;3,751,004
Internet users in the last 12 months;Type of household: One-person household;Use of any public authority website or app;80.2
Internet users in the last 12 months;Type of household: One-person household;Downloading or printing an official form;41.9
Internet users in the last 12 months;Type of household: One-person household;Making an appointment or booking (for an activity, a medical service...);55.3
Internet users in the last 12 months;Type of household: One-person household;Submitting own tax return online;44.6
Internet users in the last 12 months;Type of household: One-person household;Carrying out some interaction related to accessing information;63.6
Internet users in the last 12 months;Type of household: One-person household;Information: Accessing stored personal information (pension, employment record...);54.1
Internet users in the last 12 months;Type of household: One-person household;Information: Accessing public databases or registers (land registry, business registers, etc.);30.9
Internet users in the last 12 months;Type of household: One-person household;Information: Accessing information (services, benefits, taxes, etc.);48.5
Internet users in the last 12 months;Type of household: One-person household;Carrying out some interaction related to obtaining documents;39.1
Internet users in the last 12 months;Type of household: One-person household;Documents: Requesting an official document or certificate (birth, residence, etc.);31.2
Internet users in the last 12 months;Type of household: One-person household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);16.2
Internet users in the last 12 months;Type of household: One-person household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.1
Internet users in the last 12 months;Type of household: One-person household;Average number of types of contact with public authorities;3.3
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Total;4,773,073
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Use of any public authority website or app;84.2
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Downloading or printing an official form;46.6
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Making an appointment or booking (for an activity, a medical service...);58.5
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Submitting own tax return online;40.2
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to accessing information;66.5
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing stored personal information (pension, employment record...);58.0
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing public databases or registers (land registry, business registers, etc.);30.4
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing information (services, benefits, taxes, etc.);48.4
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to obtaining documents;51.5
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Documents: Requesting an official document or certificate (birth, residence, etc.);39.2
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.5
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.8
Internet users in the last 12 months;Type of household: Single parent living with at least one child;Average number of types of contact with public authorities;3.6
Internet users in the last 12 months;Type of household: Couple without children living in the household;Total;5,337,228
Internet users in the last 12 months;Type of household: Couple without children living in the household;Use of any public authority website or app;78.4
Internet users in the last 12 months;Type of household: Couple without children living in the household;Downloading or printing an official form;40.7
Internet users in the last 12 months;Type of household: Couple without children living in the household;Making an appointment or booking (for an activity, a medical service...);57.7
Internet users in the last 12 months;Type of household: Couple without children living in the household;Submitting own tax return online;45.6
Internet users in the last 12 months;Type of household: Couple without children living in the household;Carrying out some interaction related to accessing information;61.6
Internet users in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing stored personal information (pension, employment record...);53.7
Internet users in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);28.0
Internet users in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing information (services, benefits, taxes, etc.);45.8
Internet users in the last 12 months;Type of household: Couple without children living in the household;Carrying out some interaction related to obtaining documents;36.3
Internet users in the last 12 months;Type of household: Couple without children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);29.1
Internet users in the last 12 months;Type of household: Couple without children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);13.2
Internet users in the last 12 months;Type of household: Couple without children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.4
Internet users in the last 12 months;Type of household: Couple without children living in the household;Average number of types of contact with public authorities;3.2
Internet users in the last 12 months;Type of household: Couple with children living in the household;Total;17,906,347
Internet users in the last 12 months;Type of household: Couple with children living in the household;Use of any public authority website or app;83.0
Internet users in the last 12 months;Type of household: Couple with children living in the household;Downloading or printing an official form;46.4
Internet users in the last 12 months;Type of household: Couple with children living in the household;Making an appointment or booking (for an activity, a medical service...);58.5
Internet users in the last 12 months;Type of household: Couple with children living in the household;Submitting own tax return online;42.2
Internet users in the last 12 months;Type of household: Couple with children living in the household;Carrying out some interaction related to accessing information;65.2
Internet users in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing stored personal information (pension, employment record...);56.2
Internet users in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);30.8
Internet users in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing information (services, benefits, taxes, etc.);49.1
Internet users in the last 12 months;Type of household: Couple with children living in the household;Carrying out some interaction related to obtaining documents;49.0
Internet users in the last 12 months;Type of household: Couple with children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);37.9
Internet users in the last 12 months;Type of household: Couple with children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.7
Internet users in the last 12 months;Type of household: Couple with children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.3
Internet users in the last 12 months;Type of household: Couple with children living in the household;Average number of types of contact with public authorities;3.6
Internet users in the last 12 months;Type of household: Other type of household;Total;5,047,318
Internet users in the last 12 months;Type of household: Other type of household;Use of any public authority website or app;80.4
Internet users in the last 12 months;Type of household: Other type of household;Downloading or printing an official form;40.5
Internet users in the last 12 months;Type of household: Other type of household;Making an appointment or booking (for an activity, a medical service...);55.3
Internet users in the last 12 months;Type of household: Other type of household;Submitting own tax return online;37.4
Internet users in the last 12 months;Type of household: Other type of household;Carrying out some interaction related to accessing information;62.6
Internet users in the last 12 months;Type of household: Other type of household;Information: Accessing stored personal information (pension, employment record...);53.4
Internet users in the last 12 months;Type of household: Other type of household;Information: Accessing public databases or registers (land registry, business registers, etc.);25.2
Internet users in the last 12 months;Type of household: Other type of household;Information: Accessing information (services, benefits, taxes, etc.);45.9
Internet users in the last 12 months;Type of household: Other type of household;Carrying out some interaction related to obtaining documents;46.2
Internet users in the last 12 months;Type of household: Other type of household;Documents: Requesting an official document or certificate (birth, residence, etc.);38.3
Internet users in the last 12 months;Type of household: Other type of household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.5
Internet users in the last 12 months;Type of household: Other type of household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.3
Internet users in the last 12 months;Type of household: Other type of household;Average number of types of contact with public authorities;3.3
Internet users in the last 12 months;Living as a couple: Living with spouse;Total;16,426,762
Internet users in the last 12 months;Living as a couple: Living with spouse;Use of any public authority website or app;80.8
Internet users in the last 12 months;Living as a couple: Living with spouse;Downloading or printing an official form;43.5
Internet users in the last 12 months;Living as a couple: Living with spouse;Making an appointment or booking (for an activity, a medical service...);58.6
Internet users in the last 12 months;Living as a couple: Living with spouse;Submitting own tax return online;44.1
Internet users in the last 12 months;Living as a couple: Living with spouse;Carrying out some interaction related to accessing information;64.3
Internet users in the last 12 months;Living as a couple: Living with spouse;Information: Accessing stored personal information (pension, employment record...);56.3
Internet users in the last 12 months;Living as a couple: Living with spouse;Information: Accessing public databases or registers (land registry, business registers, etc.);28.9
Internet users in the last 12 months;Living as a couple: Living with spouse;Information: Accessing information (services, benefits, taxes, etc.);47.3
Internet users in the last 12 months;Living as a couple: Living with spouse;Carrying out some interaction related to obtaining documents;42.4
Internet users in the last 12 months;Living as a couple: Living with spouse;Documents: Requesting an official document or certificate (birth, residence, etc.);32.3
Internet users in the last 12 months;Living as a couple: Living with spouse;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.0
Internet users in the last 12 months;Living as a couple: Living with spouse;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.4
Internet users in the last 12 months;Living as a couple: Living with spouse;Average number of types of contact with public authorities;3.4
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Total;3,717,312
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Use of any public authority website or app;88.3
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Downloading or printing an official form;52.6
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Making an appointment or booking (for an activity, a medical service...);66.3
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Submitting own tax return online;55.7
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to accessing information;73.0
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing stored personal information (pension, employment record...);64.5
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing public databases or registers (land registry, business registers, etc.);35.1
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing information (services, benefits, taxes, etc.);59.0
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to obtaining documents;55.5
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Requesting an official document or certificate (birth, residence, etc.);47.0
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.6
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.5
Internet users in the last 12 months;Living as a couple: Living with a de facto partner;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months;Living as a couple: Not living with a partner;Total;16,670,895
Internet users in the last 12 months;Living as a couple: Not living with a partner;Use of any public authority website or app;81.4
Internet users in the last 12 months;Living as a couple: Not living with a partner;Downloading or printing an official form;43.3
Internet users in the last 12 months;Living as a couple: Not living with a partner;Making an appointment or booking (for an activity, a medical service...);54.7
Internet users in the last 12 months;Living as a couple: Not living with a partner;Submitting own tax return online;36.8
Internet users in the last 12 months;Living as a couple: Not living with a partner;Carrying out some interaction related to accessing information;62.5
Internet users in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing stored personal information (pension, employment record...);52.7
Internet users in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing public databases or registers (land registry, business registers, etc.);29.1
Internet users in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing information (services, benefits, taxes, etc.);46.3
Internet users in the last 12 months;Living as a couple: Not living with a partner;Carrying out some interaction related to obtaining documents;47.7
Internet users in the last 12 months;Living as a couple: Not living with a partner;Documents: Requesting an official document or certificate (birth, residence, etc.);37.5
Internet users in the last 12 months;Living as a couple: Not living with a partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.5
Internet users in the last 12 months;Living as a couple: Not living with a partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.0
Internet users in the last 12 months;Living as a couple: Not living with a partner;Average number of types of contact with public authorities;3.3
Internet users in the last 12 months;Nationality: Spanish;Total;30,737,492
Internet users in the last 12 months;Nationality: Spanish;Use of any public authority website or app;82.3
Internet users in the last 12 months;Nationality: Spanish;Downloading or printing an official form;44.6
Internet users in the last 12 months;Nationality: Spanish;Making an appointment or booking (for an activity, a medical service...);58.3
Internet users in the last 12 months;Nationality: Spanish;Submitting own tax return online;43.4
Internet users in the last 12 months;Nationality: Spanish;Carrying out some interaction related to accessing information;65.5
Internet users in the last 12 months;Nationality: Spanish;Information: Accessing stored personal information (pension, employment record...);56.6
Internet users in the last 12 months;Nationality: Spanish;Information: Accessing public databases or registers (land registry, business registers, etc.);31.1
Internet users in the last 12 months;Nationality: Spanish;Information: Accessing information (services, benefits, taxes, etc.);49.3
Internet users in the last 12 months;Nationality: Spanish;Carrying out some interaction related to obtaining documents;45.4
Internet users in the last 12 months;Nationality: Spanish;Documents: Requesting an official document or certificate (birth, residence, etc.);34.7
Internet users in the last 12 months;Nationality: Spanish;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.3
Internet users in the last 12 months;Nationality: Spanish;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 12 months;Nationality: Spanish;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months;Nationality: Foreign;Total;6,077,477
Internet users in the last 12 months;Nationality: Foreign;Use of any public authority website or app;79.3
Internet users in the last 12 months;Nationality: Foreign;Downloading or printing an official form;42.9
Internet users in the last 12 months;Nationality: Foreign;Making an appointment or booking (for an activity, a medical service...);54.1
Internet users in the last 12 months;Nationality: Foreign;Submitting own tax return online;34.7
Internet users in the last 12 months;Nationality: Foreign;Carrying out some interaction related to accessing information;58.2
Internet users in the last 12 months;Nationality: Foreign;Information: Accessing stored personal information (pension, employment record...);49.7
Internet users in the last 12 months;Nationality: Foreign;Information: Accessing public databases or registers (land registry, business registers, etc.);22.1
Internet users in the last 12 months;Nationality: Foreign;Information: Accessing information (services, benefits, taxes, etc.);41.5
Internet users in the last 12 months;Nationality: Foreign;Carrying out some interaction related to obtaining documents;49.5
Internet users in the last 12 months;Nationality: Foreign;Documents: Requesting an official document or certificate (birth, residence, etc.);43.3
Internet users in the last 12 months;Nationality: Foreign;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);20.0
Internet users in the last 12 months;Nationality: Foreign;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 12 months;Nationality: Foreign;Average number of types of contact with public authorities;3.2
Internet users in the last 12 months;Activity limitation: Severely limited;Total;1,069,059
Internet users in the last 12 months;Activity limitation: Severely limited;Use of any public authority website or app;69.8
Internet users in the last 12 months;Activity limitation: Severely limited;Downloading or printing an official form;30.3
Internet users in the last 12 months;Activity limitation: Severely limited;Making an appointment or booking (for an activity, a medical service...);50.6
Internet users in the last 12 months;Activity limitation: Severely limited;Submitting own tax return online;29.5
Internet users in the last 12 months;Activity limitation: Severely limited;Carrying out some interaction related to accessing information;50.6
Internet users in the last 12 months;Activity limitation: Severely limited;Information: Accessing stored personal information (pension, employment record...);44.7
Internet users in the last 12 months;Activity limitation: Severely limited;Information: Accessing public databases or registers (land registry, business registers, etc.);20.5
Internet users in the last 12 months;Activity limitation: Severely limited;Information: Accessing information (services, benefits, taxes, etc.);35.8
Internet users in the last 12 months;Activity limitation: Severely limited;Carrying out some interaction related to obtaining documents;38.2
Internet users in the last 12 months;Activity limitation: Severely limited;Documents: Requesting an official document or certificate (birth, residence, etc.);28.0
Internet users in the last 12 months;Activity limitation: Severely limited;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.8
Internet users in the last 12 months;Activity limitation: Severely limited;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.7
Internet users in the last 12 months;Activity limitation: Severely limited;Average number of types of contact with public authorities;2.7
Internet users in the last 12 months;Activity limitation: Limited but not severely;Total;5,191,573
Internet users in the last 12 months;Activity limitation: Limited but not severely;Use of any public authority website or app;76.0
Internet users in the last 12 months;Activity limitation: Limited but not severely;Downloading or printing an official form;36.1
Internet users in the last 12 months;Activity limitation: Limited but not severely;Making an appointment or booking (for an activity, a medical service...);54.9
Internet users in the last 12 months;Activity limitation: Limited but not severely;Submitting own tax return online;37.7
Internet users in the last 12 months;Activity limitation: Limited but not severely;Carrying out some interaction related to accessing information;58.3
Internet users in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing stored personal information (pension, employment record...);50.4
Internet users in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing public databases or registers (land registry, business registers, etc.);24.7
Internet users in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing information (services, benefits, taxes, etc.);42.2
Internet users in the last 12 months;Activity limitation: Limited but not severely;Carrying out some interaction related to obtaining documents;37.4
Internet users in the last 12 months;Activity limitation: Limited but not severely;Documents: Requesting an official document or certificate (birth, residence, etc.);27.5
Internet users in the last 12 months;Activity limitation: Limited but not severely;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);19.7
Internet users in the last 12 months;Activity limitation: Limited but not severely;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 12 months;Activity limitation: Limited but not severely;Average number of types of contact with public authorities;3.0
Internet users in the last 12 months;Activity limitation: Not limited at all;Total;30,554,337
Internet users in the last 12 months;Activity limitation: Not limited at all;Use of any public authority website or app;83.3
Internet users in the last 12 months;Activity limitation: Not limited at all;Downloading or printing an official form;46.2
Internet users in the last 12 months;Activity limitation: Not limited at all;Making an appointment or booking (for an activity, a medical service...);58.3
Internet users in the last 12 months;Activity limitation: Not limited at all;Submitting own tax return online;43.2
Internet users in the last 12 months;Activity limitation: Not limited at all;Carrying out some interaction related to accessing information;65.9
Internet users in the last 12 months;Activity limitation: Not limited at all;Information: Accessing stored personal information (pension, employment record...);56.7
Internet users in the last 12 months;Activity limitation: Not limited at all;Information: Accessing public databases or registers (land registry, business registers, etc.);30.7
Internet users in the last 12 months;Activity limitation: Not limited at all;Information: Accessing information (services, benefits, taxes, etc.);49.4
Internet users in the last 12 months;Activity limitation: Not limited at all;Carrying out some interaction related to obtaining documents;47.9
Internet users in the last 12 months;Activity limitation: Not limited at all;Documents: Requesting an official document or certificate (birth, residence, etc.);37.9
Internet users in the last 12 months;Activity limitation: Not limited at all;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.2
Internet users in the last 12 months;Activity limitation: Not limited at all;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.7
Internet users in the last 12 months;Activity limitation: Not limited at all;Average number of types of contact with public authorities;3.6
Internet users in the last 3 months;Total persons;Total;36,718,725
Internet users in the last 3 months;Total persons;Use of any public authority website or app;82.0
Internet users in the last 3 months;Total persons;Downloading or printing an official form;44.4
Internet users in the last 3 months;Total persons;Making an appointment or booking (for an activity, a medical service...);57.8
Internet users in the last 3 months;Total persons;Submitting own tax return online;42.1
Internet users in the last 3 months;Total persons;Carrying out some interaction related to accessing information;64.5
Internet users in the last 3 months;Total persons;Information: Accessing stored personal information (pension, employment record...);55.6
Internet users in the last 3 months;Total persons;Information: Accessing public databases or registers (land registry, business registers, etc.);29.7
Internet users in the last 3 months;Total persons;Information: Accessing information (services, benefits, taxes, etc.);48.1
Internet users in the last 3 months;Total persons;Carrying out some interaction related to obtaining documents;46.2
Internet users in the last 3 months;Total persons;Documents: Requesting an official document or certificate (birth, residence, etc.);36.2
Internet users in the last 3 months;Total persons;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.6
Internet users in the last 3 months;Total persons;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 3 months;Total persons;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months;Sex: Male;Total;18,249,159
Internet users in the last 3 months;Sex: Male;Use of any public authority website or app;82.0
Internet users in the last 3 months;Sex: Male;Downloading or printing an official form;45.8
Internet users in the last 3 months;Sex: Male;Making an appointment or booking (for an activity, a medical service...);55.9
Internet users in the last 3 months;Sex: Male;Submitting own tax return online;45.0
Internet users in the last 3 months;Sex: Male;Carrying out some interaction related to accessing information;65.3
Internet users in the last 3 months;Sex: Male;Information: Accessing stored personal information (pension, employment record...);57.2
Internet users in the last 3 months;Sex: Male;Information: Accessing public databases or registers (land registry, business registers, etc.);31.5
Internet users in the last 3 months;Sex: Male;Information: Accessing information (services, benefits, taxes, etc.);50.0
Internet users in the last 3 months;Sex: Male;Carrying out some interaction related to obtaining documents;46.3
Internet users in the last 3 months;Sex: Male;Documents: Requesting an official document or certificate (birth, residence, etc.);36.9
Internet users in the last 3 months;Sex: Male;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.9
Internet users in the last 3 months;Sex: Male;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Internet users in the last 3 months;Sex: Male;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months;Sex: Female;Total;18,469,567
Internet users in the last 3 months;Sex: Female;Use of any public authority website or app;82.0
Internet users in the last 3 months;Sex: Female;Downloading or printing an official form;43.1
Internet users in the last 3 months;Sex: Female;Making an appointment or booking (for an activity, a medical service...);59.6
Internet users in the last 3 months;Sex: Female;Submitting own tax return online;39.2
Internet users in the last 3 months;Sex: Female;Carrying out some interaction related to accessing information;63.7
Internet users in the last 3 months;Sex: Female;Information: Accessing stored personal information (pension, employment record...);54.1
Internet users in the last 3 months;Sex: Female;Information: Accessing public databases or registers (land registry, business registers, etc.);27.9
Internet users in the last 3 months;Sex: Female;Information: Accessing information (services, benefits, taxes, etc.);46.3
Internet users in the last 3 months;Sex: Female;Carrying out some interaction related to obtaining documents;46.1
Internet users in the last 3 months;Sex: Female;Documents: Requesting an official document or certificate (birth, residence, etc.);35.6
Internet users in the last 3 months;Sex: Female;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.2
Internet users in the last 3 months;Sex: Female;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.2
Internet users in the last 3 months;Sex: Female;Average number of types of contact with public authorities;3.4
Internet users in the last 3 months;Age: 16 to 24 years;Total;4,978,136
Internet users in the last 3 months;Age: 16 to 24 years;Use of any public authority website or app;75.8
Internet users in the last 3 months;Age: 16 to 24 years;Downloading or printing an official form;35.3
Internet users in the last 3 months;Age: 16 to 24 years;Making an appointment or booking (for an activity, a medical service...);46.6
Internet users in the last 3 months;Age: 16 to 24 years;Submitting own tax return online;14.4
Internet users in the last 3 months;Age: 16 to 24 years;Carrying out some interaction related to accessing information;51.1
Internet users in the last 3 months;Age: 16 to 24 years;Information: Accessing stored personal information (pension, employment record...);39.6
Internet users in the last 3 months;Age: 16 to 24 years;Information: Accessing public databases or registers (land registry, business registers, etc.);24.3
Internet users in the last 3 months;Age: 16 to 24 years;Information: Accessing information (services, benefits, taxes, etc.);35.3
Internet users in the last 3 months;Age: 16 to 24 years;Carrying out some interaction related to obtaining documents;50.1
Internet users in the last 3 months;Age: 16 to 24 years;Documents: Requesting an official document or certificate (birth, residence, etc.);37.3
Internet users in the last 3 months;Age: 16 to 24 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.4
Internet users in the last 3 months;Age: 16 to 24 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);6.6
Internet users in the last 3 months;Age: 16 to 24 years;Average number of types of contact with public authorities;2.7
Internet users in the last 3 months;Age: 25 to 34 years;Total;5,676,636
Internet users in the last 3 months;Age: 25 to 34 years;Use of any public authority website or app;92.0
Internet users in the last 3 months;Age: 25 to 34 years;Downloading or printing an official form;54.9
Internet users in the last 3 months;Age: 25 to 34 years;Making an appointment or booking (for an activity, a medical service...);64.8
Internet users in the last 3 months;Age: 25 to 34 years;Submitting own tax return online;54.9
Internet users in the last 3 months;Age: 25 to 34 years;Carrying out some interaction related to accessing information;76.4
Internet users in the last 3 months;Age: 25 to 34 years;Information: Accessing stored personal information (pension, employment record...);66.8
Internet users in the last 3 months;Age: 25 to 34 years;Information: Accessing public databases or registers (land registry, business registers, etc.);35.8
Internet users in the last 3 months;Age: 25 to 34 years;Information: Accessing information (services, benefits, taxes, etc.);57.4
Internet users in the last 3 months;Age: 25 to 34 years;Carrying out some interaction related to obtaining documents;59.2
Internet users in the last 3 months;Age: 25 to 34 years;Documents: Requesting an official document or certificate (birth, residence, etc.);50.0
Internet users in the last 3 months;Age: 25 to 34 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.8
Internet users in the last 3 months;Age: 25 to 34 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.5
Internet users in the last 3 months;Age: 25 to 34 years;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months;Age: 35 to 44 years;Total;6,429,948
Internet users in the last 3 months;Age: 35 to 44 years;Use of any public authority website or app;87.8
Internet users in the last 3 months;Age: 35 to 44 years;Downloading or printing an official form;53.0
Internet users in the last 3 months;Age: 35 to 44 years;Making an appointment or booking (for an activity, a medical service...);63.2
Internet users in the last 3 months;Age: 35 to 44 years;Submitting own tax return online;54.2
Internet users in the last 3 months;Age: 35 to 44 years;Carrying out some interaction related to accessing information;71.2
Internet users in the last 3 months;Age: 35 to 44 years;Information: Accessing stored personal information (pension, employment record...);64.3
Internet users in the last 3 months;Age: 35 to 44 years;Information: Accessing public databases or registers (land registry, business registers, etc.);36.6
Internet users in the last 3 months;Age: 35 to 44 years;Information: Accessing information (services, benefits, taxes, etc.);54.8
Internet users in the last 3 months;Age: 35 to 44 years;Carrying out some interaction related to obtaining documents;57.3
Internet users in the last 3 months;Age: 35 to 44 years;Documents: Requesting an official document or certificate (birth, residence, etc.);47.3
Internet users in the last 3 months;Age: 35 to 44 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.7
Internet users in the last 3 months;Age: 35 to 44 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);13.3
Internet users in the last 3 months;Age: 35 to 44 years;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months;Age: 45 to 54 years;Total;7,901,579
Internet users in the last 3 months;Age: 45 to 54 years;Use of any public authority website or app;86.9
Internet users in the last 3 months;Age: 45 to 54 years;Downloading or printing an official form;49.5
Internet users in the last 3 months;Age: 45 to 54 years;Making an appointment or booking (for an activity, a medical service...);64.5
Internet users in the last 3 months;Age: 45 to 54 years;Submitting own tax return online;49.0
Internet users in the last 3 months;Age: 45 to 54 years;Carrying out some interaction related to accessing information;70.9
Internet users in the last 3 months;Age: 45 to 54 years;Information: Accessing stored personal information (pension, employment record...);60.9
Internet users in the last 3 months;Age: 45 to 54 years;Information: Accessing public databases or registers (land registry, business registers, etc.);32.5
Internet users in the last 3 months;Age: 45 to 54 years;Information: Accessing information (services, benefits, taxes, etc.);54.8
Internet users in the last 3 months;Age: 45 to 54 years;Carrying out some interaction related to obtaining documents;48.6
Internet users in the last 3 months;Age: 45 to 54 years;Documents: Requesting an official document or certificate (birth, residence, etc.);38.4
Internet users in the last 3 months;Age: 45 to 54 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.2
Internet users in the last 3 months;Age: 45 to 54 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.6
Internet users in the last 3 months;Age: 45 to 54 years;Average number of types of contact with public authorities;3.9
Internet users in the last 3 months;Age: 55 to 64 years;Total;6,959,194
Internet users in the last 3 months;Age: 55 to 64 years;Use of any public authority website or app;79.6
Internet users in the last 3 months;Age: 55 to 64 years;Downloading or printing an official form;40.5
Internet users in the last 3 months;Age: 55 to 64 years;Making an appointment or booking (for an activity, a medical service...);55.4
Internet users in the last 3 months;Age: 55 to 64 years;Submitting own tax return online;39.6
Internet users in the last 3 months;Age: 55 to 64 years;Carrying out some interaction related to accessing information;64.8
Internet users in the last 3 months;Age: 55 to 64 years;Information: Accessing stored personal information (pension, employment record...);57.0
Internet users in the last 3 months;Age: 55 to 64 years;Information: Accessing public databases or registers (land registry, business registers, etc.);25.9
Internet users in the last 3 months;Age: 55 to 64 years;Information: Accessing information (services, benefits, taxes, etc.);46.8
Internet users in the last 3 months;Age: 55 to 64 years;Carrying out some interaction related to obtaining documents;35.5
Internet users in the last 3 months;Age: 55 to 64 years;Documents: Requesting an official document or certificate (birth, residence, etc.);25.3
Internet users in the last 3 months;Age: 55 to 64 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);18.3
Internet users in the last 3 months;Age: 55 to 64 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.7
Internet users in the last 3 months;Age: 55 to 64 years;Average number of types of contact with public authorities;3.2
Internet users in the last 3 months;Age: 65 to 74 years;Total;4,773,233
Internet users in the last 3 months;Age: 65 to 74 years;Use of any public authority website or app;64.3
Internet users in the last 3 months;Age: 65 to 74 years;Downloading or printing an official form;27.3
Internet users in the last 3 months;Age: 65 to 74 years;Making an appointment or booking (for an activity, a medical service...);45.9
Internet users in the last 3 months;Age: 65 to 74 years;Submitting own tax return online;31.5
Internet users in the last 3 months;Age: 65 to 74 years;Carrying out some interaction related to accessing information;44.0
Internet users in the last 3 months;Age: 65 to 74 years;Information: Accessing stored personal information (pension, employment record...);36.4
Internet users in the last 3 months;Age: 65 to 74 years;Information: Accessing public databases or registers (land registry, business registers, etc.);19.5
Internet users in the last 3 months;Age: 65 to 74 years;Information: Accessing information (services, benefits, taxes, etc.);32.4
Internet users in the last 3 months;Age: 65 to 74 years;Carrying out some interaction related to obtaining documents;23.2
Internet users in the last 3 months;Age: 65 to 74 years;Documents: Requesting an official document or certificate (birth, residence, etc.);16.1
Internet users in the last 3 months;Age: 65 to 74 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);10.2
Internet users in the last 3 months;Age: 65 to 74 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);4.7
Internet users in the last 3 months;Age: 65 to 74 years;Average number of types of contact with public authorities;2.2
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;15,674,390
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Use of any public authority website or app;85.2
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Downloading or printing an official form;48.7
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Making an appointment or booking (for an activity, a medical service...);61.6
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Submitting own tax return online;47.6
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to accessing information;69.0
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing stored personal information (pension, employment record...);59.4
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing public databases or registers (land registry, business registers, etc.);32.0
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing information (services, benefits, taxes, etc.);52.6
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to obtaining documents;49.8
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Requesting an official document or certificate (birth, residence, etc.);40.5
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.2
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.8
Internet users in the last 3 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Average number of types of contact with public authorities;3.8
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;4,041,136
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Use of any public authority website or app;84.4
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Downloading or printing an official form;46.2
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);58.6
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Submitting own tax return online;43.8
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to accessing information;64.9
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);56.0
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);30.2
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);47.5
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to obtaining documents;47.6
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);38.6
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.4
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 3 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;6,101,812
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Use of any public authority website or app;81.4
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Downloading or printing an official form;42.2
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);58.1
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Submitting own tax return online;41.0
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to accessing information;62.7
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);53.7
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);28.2
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);46.2
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to obtaining documents;44.1
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);35.1
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.7
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.2
Internet users in the last 3 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Average number of types of contact with public authorities;3.4
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;3,696,556
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Use of any public authority website or app;77.7
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Downloading or printing an official form;40.8
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);51.9
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Submitting own tax return online;36.7
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to accessing information;60.3
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);53.5
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);27.4
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);43.9
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to obtaining documents;44.0
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);32.0
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.2
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);6.8
Internet users in the last 3 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Average number of types of contact with public authorities;3.2
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;7,204,830
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Use of any public authority website or app;76.3
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Downloading or printing an official form;37.9
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);51.7
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Submitting own tax return online;32.8
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to accessing information;57.9
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);49.9
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);26.5
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);42.6
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to obtaining documents;40.3
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);28.9
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.4
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.5
Internet users in the last 3 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Average number of types of contact with public authorities;3.0
Internet users in the last 3 months;Household size: Households with 1 member;Total;3,727,875
Internet users in the last 3 months;Household size: Households with 1 member;Use of any public authority website or app;80.6
Internet users in the last 3 months;Household size: Households with 1 member;Downloading or printing an official form;42.1
Internet users in the last 3 months;Household size: Households with 1 member;Making an appointment or booking (for an activity, a medical service...);55.6
Internet users in the last 3 months;Household size: Households with 1 member;Submitting own tax return online;44.8
Internet users in the last 3 months;Household size: Households with 1 member;Carrying out some interaction related to accessing information;63.9
Internet users in the last 3 months;Household size: Households with 1 member;Information: Accessing stored personal information (pension, employment record...);54.4
Internet users in the last 3 months;Household size: Households with 1 member;Information: Accessing public databases or registers (land registry, business registers, etc.);31.1
Internet users in the last 3 months;Household size: Households with 1 member;Information: Accessing information (services, benefits, taxes, etc.);48.8
Internet users in the last 3 months;Household size: Households with 1 member;Carrying out some interaction related to obtaining documents;39.3
Internet users in the last 3 months;Household size: Households with 1 member;Documents: Requesting an official document or certificate (birth, residence, etc.);31.4
Internet users in the last 3 months;Household size: Households with 1 member;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);16.3
Internet users in the last 3 months;Household size: Households with 1 member;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.2
Internet users in the last 3 months;Household size: Households with 1 member;Average number of types of contact with public authorities;3.3
Internet users in the last 3 months;Household size: Households with 2 members;Total;9,285,037
Internet users in the last 3 months;Household size: Households with 2 members;Use of any public authority website or app;79.3
Internet users in the last 3 months;Household size: Households with 2 members;Downloading or printing an official form;41.1
Internet users in the last 3 months;Household size: Households with 2 members;Making an appointment or booking (for an activity, a medical service...);57.2
Internet users in the last 3 months;Household size: Households with 2 members;Submitting own tax return online;43.2
Internet users in the last 3 months;Household size: Households with 2 members;Carrying out some interaction related to accessing information;62.2
Internet users in the last 3 months;Household size: Households with 2 members;Information: Accessing stored personal information (pension, employment record...);53.7
Internet users in the last 3 months;Household size: Households with 2 members;Information: Accessing public databases or registers (land registry, business registers, etc.);27.6
Internet users in the last 3 months;Household size: Households with 2 members;Information: Accessing information (services, benefits, taxes, etc.);45.9
Internet users in the last 3 months;Household size: Households with 2 members;Carrying out some interaction related to obtaining documents;39.2
Internet users in the last 3 months;Household size: Households with 2 members;Documents: Requesting an official document or certificate (birth, residence, etc.);30.7
Internet users in the last 3 months;Household size: Households with 2 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);17.1
Internet users in the last 3 months;Household size: Households with 2 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.9
Internet users in the last 3 months;Household size: Households with 2 members;Average number of types of contact with public authorities;3.2
Internet users in the last 3 months;Household size: Households with 3 members;Total;10,087,023
Internet users in the last 3 months;Household size: Households with 3 members;Use of any public authority website or app;83.3
Internet users in the last 3 months;Household size: Households with 3 members;Downloading or printing an official form;46.7
Internet users in the last 3 months;Household size: Households with 3 members;Making an appointment or booking (for an activity, a medical service...);58.7
Internet users in the last 3 months;Household size: Households with 3 members;Submitting own tax return online;44.1
Internet users in the last 3 months;Household size: Households with 3 members;Carrying out some interaction related to accessing information;65.5
Internet users in the last 3 months;Household size: Households with 3 members;Information: Accessing stored personal information (pension, employment record...);56.4
Internet users in the last 3 months;Household size: Households with 3 members;Information: Accessing public databases or registers (land registry, business registers, etc.);30.5
Internet users in the last 3 months;Household size: Households with 3 members;Information: Accessing information (services, benefits, taxes, etc.);49.1
Internet users in the last 3 months;Household size: Households with 3 members;Carrying out some interaction related to obtaining documents;47.3
Internet users in the last 3 months;Household size: Households with 3 members;Documents: Requesting an official document or certificate (birth, residence, etc.);36.9
Internet users in the last 3 months;Household size: Households with 3 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.2
Internet users in the last 3 months;Household size: Households with 3 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.2
Internet users in the last 3 months;Household size: Households with 3 members;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months;Household size: Households with 4 members;Total;9,632,198
Internet users in the last 3 months;Household size: Households with 4 members;Use of any public authority website or app;82.9
Internet users in the last 3 months;Household size: Households with 4 members;Downloading or printing an official form;46.7
Internet users in the last 3 months;Household size: Households with 4 members;Making an appointment or booking (for an activity, a medical service...);59.0
Internet users in the last 3 months;Household size: Households with 4 members;Submitting own tax return online;41.2
Internet users in the last 3 months;Household size: Households with 4 members;Carrying out some interaction related to accessing information;66.0
Internet users in the last 3 months;Household size: Households with 4 members;Information: Accessing stored personal information (pension, employment record...);57.1
Internet users in the last 3 months;Household size: Households with 4 members;Information: Accessing public databases or registers (land registry, business registers, etc.);31.1
Internet users in the last 3 months;Household size: Households with 4 members;Information: Accessing information (services, benefits, taxes, etc.);50.0
Internet users in the last 3 months;Household size: Households with 4 members;Carrying out some interaction related to obtaining documents;50.3
Internet users in the last 3 months;Household size: Households with 4 members;Documents: Requesting an official document or certificate (birth, residence, etc.);38.6
Internet users in the last 3 months;Household size: Households with 4 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.7
Internet users in the last 3 months;Household size: Households with 4 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.2
Internet users in the last 3 months;Household size: Households with 4 members;Average number of types of contact with public authorities;3.6
Internet users in the last 3 months;Household size: Households with 5 or more members;Total;3,986,592
Internet users in the last 3 months;Household size: Households with 5 or more members;Use of any public authority website or app;84.0
Internet users in the last 3 months;Household size: Households with 5 or more members;Downloading or printing an official form;43.2
Internet users in the last 3 months;Household size: Households with 5 or more members;Making an appointment or booking (for an activity, a medical service...);55.5
Internet users in the last 3 months;Household size: Households with 5 or more members;Submitting own tax return online;34.2
Internet users in the last 3 months;Household size: Households with 5 or more members;Carrying out some interaction related to accessing information;63.9
Internet users in the last 3 months;Household size: Households with 5 or more members;Information: Accessing stored personal information (pension, employment record...);55.4
Internet users in the last 3 months;Household size: Households with 5 or more members;Information: Accessing public databases or registers (land registry, business registers, etc.);27.3
Internet users in the last 3 months;Household size: Households with 5 or more members;Information: Accessing information (services, benefits, taxes, etc.);46.0
Internet users in the last 3 months;Household size: Households with 5 or more members;Carrying out some interaction related to obtaining documents;56.2
Internet users in the last 3 months;Household size: Households with 5 or more members;Documents: Requesting an official document or certificate (birth, residence, etc.);46.2
Internet users in the last 3 months;Household size: Households with 5 or more members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);31.8
Internet users in the last 3 months;Household size: Households with 5 or more members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.9
Internet users in the last 3 months;Household size: Households with 5 or more members;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months;Type of household: One-person household;Total;3,727,875
Internet users in the last 3 months;Type of household: One-person household;Use of any public authority website or app;80.6
Internet users in the last 3 months;Type of household: One-person household;Downloading or printing an official form;42.1
Internet users in the last 3 months;Type of household: One-person household;Making an appointment or booking (for an activity, a medical service...);55.6
Internet users in the last 3 months;Type of household: One-person household;Submitting own tax return online;44.8
Internet users in the last 3 months;Type of household: One-person household;Carrying out some interaction related to accessing information;63.9
Internet users in the last 3 months;Type of household: One-person household;Information: Accessing stored personal information (pension, employment record...);54.4
Internet users in the last 3 months;Type of household: One-person household;Information: Accessing public databases or registers (land registry, business registers, etc.);31.1
Internet users in the last 3 months;Type of household: One-person household;Information: Accessing information (services, benefits, taxes, etc.);48.8
Internet users in the last 3 months;Type of household: One-person household;Carrying out some interaction related to obtaining documents;39.3
Internet users in the last 3 months;Type of household: One-person household;Documents: Requesting an official document or certificate (birth, residence, etc.);31.4
Internet users in the last 3 months;Type of household: One-person household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);16.3
Internet users in the last 3 months;Type of household: One-person household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.2
Internet users in the last 3 months;Type of household: One-person household;Average number of types of contact with public authorities;3.3
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Total;4,762,150
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Use of any public authority website or app;84.3
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Downloading or printing an official form;46.7
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Making an appointment or booking (for an activity, a medical service...);58.5
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Submitting own tax return online;40.3
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to accessing information;66.6
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Information: Accessing stored personal information (pension, employment record...);58.2
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Information: Accessing public databases or registers (land registry, business registers, etc.);30.4
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Information: Accessing information (services, benefits, taxes, etc.);48.6
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to obtaining documents;51.6
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Documents: Requesting an official document or certificate (birth, residence, etc.);39.2
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.5
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.8
Internet users in the last 3 months;Type of household: Single parent living with at least one child;Average number of types of contact with public authorities;3.6
Internet users in the last 3 months;Type of household: Couple without children living in the household;Total;5,321,580
Internet users in the last 3 months;Type of household: Couple without children living in the household;Use of any public authority website or app;78.6
Internet users in the last 3 months;Type of household: Couple without children living in the household;Downloading or printing an official form;40.8
Internet users in the last 3 months;Type of household: Couple without children living in the household;Making an appointment or booking (for an activity, a medical service...);57.8
Internet users in the last 3 months;Type of household: Couple without children living in the household;Submitting own tax return online;45.7
Internet users in the last 3 months;Type of household: Couple without children living in the household;Carrying out some interaction related to accessing information;61.8
Internet users in the last 3 months;Type of household: Couple without children living in the household;Information: Accessing stored personal information (pension, employment record...);53.8
Internet users in the last 3 months;Type of household: Couple without children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);28.1
Internet users in the last 3 months;Type of household: Couple without children living in the household;Information: Accessing information (services, benefits, taxes, etc.);45.9
Internet users in the last 3 months;Type of household: Couple without children living in the household;Carrying out some interaction related to obtaining documents;36.4
Internet users in the last 3 months;Type of household: Couple without children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);29.2
Internet users in the last 3 months;Type of household: Couple without children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);13.2
Internet users in the last 3 months;Type of household: Couple without children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.4
Internet users in the last 3 months;Type of household: Couple without children living in the household;Average number of types of contact with public authorities;3.2
Internet users in the last 3 months;Type of household: Couple with children living in the household;Total;17,878,972
Internet users in the last 3 months;Type of household: Couple with children living in the household;Use of any public authority website or app;83.1
Internet users in the last 3 months;Type of household: Couple with children living in the household;Downloading or printing an official form;46.4
Internet users in the last 3 months;Type of household: Couple with children living in the household;Making an appointment or booking (for an activity, a medical service...);58.6
Internet users in the last 3 months;Type of household: Couple with children living in the household;Submitting own tax return online;42.2
Internet users in the last 3 months;Type of household: Couple with children living in the household;Carrying out some interaction related to accessing information;65.3
Internet users in the last 3 months;Type of household: Couple with children living in the household;Information: Accessing stored personal information (pension, employment record...);56.3
Internet users in the last 3 months;Type of household: Couple with children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);30.9
Internet users in the last 3 months;Type of household: Couple with children living in the household;Information: Accessing information (services, benefits, taxes, etc.);49.2
Internet users in the last 3 months;Type of household: Couple with children living in the household;Carrying out some interaction related to obtaining documents;49.1
Internet users in the last 3 months;Type of household: Couple with children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);37.9
Internet users in the last 3 months;Type of household: Couple with children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.8
Internet users in the last 3 months;Type of household: Couple with children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.3
Internet users in the last 3 months;Type of household: Couple with children living in the household;Average number of types of contact with public authorities;3.6
Internet users in the last 3 months;Type of household: Other type of household;Total;5,028,148
Internet users in the last 3 months;Type of household: Other type of household;Use of any public authority website or app;80.6
Internet users in the last 3 months;Type of household: Other type of household;Downloading or printing an official form;40.6
Internet users in the last 3 months;Type of household: Other type of household;Making an appointment or booking (for an activity, a medical service...);55.5
Internet users in the last 3 months;Type of household: Other type of household;Submitting own tax return online;37.5
Internet users in the last 3 months;Type of household: Other type of household;Carrying out some interaction related to accessing information;62.8
Internet users in the last 3 months;Type of household: Other type of household;Information: Accessing stored personal information (pension, employment record...);53.5
Internet users in the last 3 months;Type of household: Other type of household;Information: Accessing public databases or registers (land registry, business registers, etc.);25.3
Internet users in the last 3 months;Type of household: Other type of household;Information: Accessing information (services, benefits, taxes, etc.);46.0
Internet users in the last 3 months;Type of household: Other type of household;Carrying out some interaction related to obtaining documents;46.4
Internet users in the last 3 months;Type of household: Other type of household;Documents: Requesting an official document or certificate (birth, residence, etc.);38.5
Internet users in the last 3 months;Type of household: Other type of household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.6
Internet users in the last 3 months;Type of household: Other type of household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.3
Internet users in the last 3 months;Type of household: Other type of household;Average number of types of contact with public authorities;3.3
Internet users in the last 3 months;Living as a couple: Living with spouse;Total;16,383,629
Internet users in the last 3 months;Living as a couple: Living with spouse;Use of any public authority website or app;81.0
Internet users in the last 3 months;Living as a couple: Living with spouse;Downloading or printing an official form;43.6
Internet users in the last 3 months;Living as a couple: Living with spouse;Making an appointment or booking (for an activity, a medical service...);58.7
Internet users in the last 3 months;Living as a couple: Living with spouse;Submitting own tax return online;44.2
Internet users in the last 3 months;Living as a couple: Living with spouse;Carrying out some interaction related to accessing information;64.4
Internet users in the last 3 months;Living as a couple: Living with spouse;Information: Accessing stored personal information (pension, employment record...);56.4
Internet users in the last 3 months;Living as a couple: Living with spouse;Information: Accessing public databases or registers (land registry, business registers, etc.);29.0
Internet users in the last 3 months;Living as a couple: Living with spouse;Information: Accessing information (services, benefits, taxes, etc.);47.4
Internet users in the last 3 months;Living as a couple: Living with spouse;Carrying out some interaction related to obtaining documents;42.5
Internet users in the last 3 months;Living as a couple: Living with spouse;Documents: Requesting an official document or certificate (birth, residence, etc.);32.4
Internet users in the last 3 months;Living as a couple: Living with spouse;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.0
Internet users in the last 3 months;Living as a couple: Living with spouse;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.5
Internet users in the last 3 months;Living as a couple: Living with spouse;Average number of types of contact with public authorities;3.4
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Total;3,714,006
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Use of any public authority website or app;88.3
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Downloading or printing an official form;52.6
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Making an appointment or booking (for an activity, a medical service...);66.4
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Submitting own tax return online;55.8
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to accessing information;73.0
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Information: Accessing stored personal information (pension, employment record...);64.6
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Information: Accessing public databases or registers (land registry, business registers, etc.);35.1
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Information: Accessing information (services, benefits, taxes, etc.);59.0
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to obtaining documents;55.6
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Documents: Requesting an official document or certificate (birth, residence, etc.);47.0
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.6
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.5
Internet users in the last 3 months;Living as a couple: Living with a de facto partner;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months;Living as a couple: Not living with a partner;Total;16,621,090
Internet users in the last 3 months;Living as a couple: Not living with a partner;Use of any public authority website or app;81.6
Internet users in the last 3 months;Living as a couple: Not living with a partner;Downloading or printing an official form;43.4
Internet users in the last 3 months;Living as a couple: Not living with a partner;Making an appointment or booking (for an activity, a medical service...);54.9
Internet users in the last 3 months;Living as a couple: Not living with a partner;Submitting own tax return online;36.9
Internet users in the last 3 months;Living as a couple: Not living with a partner;Carrying out some interaction related to accessing information;62.6
Internet users in the last 3 months;Living as a couple: Not living with a partner;Information: Accessing stored personal information (pension, employment record...);52.8
Internet users in the last 3 months;Living as a couple: Not living with a partner;Information: Accessing public databases or registers (land registry, business registers, etc.);29.1
Internet users in the last 3 months;Living as a couple: Not living with a partner;Information: Accessing information (services, benefits, taxes, etc.);46.4
Internet users in the last 3 months;Living as a couple: Not living with a partner;Carrying out some interaction related to obtaining documents;47.8
Internet users in the last 3 months;Living as a couple: Not living with a partner;Documents: Requesting an official document or certificate (birth, residence, etc.);37.6
Internet users in the last 3 months;Living as a couple: Not living with a partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.5
Internet users in the last 3 months;Living as a couple: Not living with a partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.0
Internet users in the last 3 months;Living as a couple: Not living with a partner;Average number of types of contact with public authorities;3.3
Internet users in the last 3 months;Nationality: Spanish;Total;30,665,157
Internet users in the last 3 months;Nationality: Spanish;Use of any public authority website or app;82.5
Internet users in the last 3 months;Nationality: Spanish;Downloading or printing an official form;44.7
Internet users in the last 3 months;Nationality: Spanish;Making an appointment or booking (for an activity, a medical service...);58.4
Internet users in the last 3 months;Nationality: Spanish;Submitting own tax return online;43.5
Internet users in the last 3 months;Nationality: Spanish;Carrying out some interaction related to accessing information;65.7
Internet users in the last 3 months;Nationality: Spanish;Information: Accessing stored personal information (pension, employment record...);56.7
Internet users in the last 3 months;Nationality: Spanish;Information: Accessing public databases or registers (land registry, business registers, etc.);31.1
Internet users in the last 3 months;Nationality: Spanish;Information: Accessing information (services, benefits, taxes, etc.);49.4
Internet users in the last 3 months;Nationality: Spanish;Carrying out some interaction related to obtaining documents;45.5
Internet users in the last 3 months;Nationality: Spanish;Documents: Requesting an official document or certificate (birth, residence, etc.);34.8
Internet users in the last 3 months;Nationality: Spanish;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.3
Internet users in the last 3 months;Nationality: Spanish;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 3 months;Nationality: Spanish;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months;Nationality: Foreign;Total;6,053,568
Internet users in the last 3 months;Nationality: Foreign;Use of any public authority website or app;79.6
Internet users in the last 3 months;Nationality: Foreign;Downloading or printing an official form;43.1
Internet users in the last 3 months;Nationality: Foreign;Making an appointment or booking (for an activity, a medical service...);54.3
Internet users in the last 3 months;Nationality: Foreign;Submitting own tax return online;34.8
Internet users in the last 3 months;Nationality: Foreign;Carrying out some interaction related to accessing information;58.5
Internet users in the last 3 months;Nationality: Foreign;Information: Accessing stored personal information (pension, employment record...);49.9
Internet users in the last 3 months;Nationality: Foreign;Information: Accessing public databases or registers (land registry, business registers, etc.);22.1
Internet users in the last 3 months;Nationality: Foreign;Information: Accessing information (services, benefits, taxes, etc.);41.7
Internet users in the last 3 months;Nationality: Foreign;Carrying out some interaction related to obtaining documents;49.7
Internet users in the last 3 months;Nationality: Foreign;Documents: Requesting an official document or certificate (birth, residence, etc.);43.4
Internet users in the last 3 months;Nationality: Foreign;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);20.0
Internet users in the last 3 months;Nationality: Foreign;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.9
Internet users in the last 3 months;Nationality: Foreign;Average number of types of contact with public authorities;3.2
Internet users in the last 3 months;Activity limitation: Severely limited;Total;1,067,340
Internet users in the last 3 months;Activity limitation: Severely limited;Use of any public authority website or app;69.8
Internet users in the last 3 months;Activity limitation: Severely limited;Downloading or printing an official form;30.2
Internet users in the last 3 months;Activity limitation: Severely limited;Making an appointment or booking (for an activity, a medical service...);50.7
Internet users in the last 3 months;Activity limitation: Severely limited;Submitting own tax return online;29.5
Internet users in the last 3 months;Activity limitation: Severely limited;Carrying out some interaction related to accessing information;50.6
Internet users in the last 3 months;Activity limitation: Severely limited;Information: Accessing stored personal information (pension, employment record...);44.7
Internet users in the last 3 months;Activity limitation: Severely limited;Information: Accessing public databases or registers (land registry, business registers, etc.);20.5
Internet users in the last 3 months;Activity limitation: Severely limited;Information: Accessing information (services, benefits, taxes, etc.);35.8
Internet users in the last 3 months;Activity limitation: Severely limited;Carrying out some interaction related to obtaining documents;38.1
Internet users in the last 3 months;Activity limitation: Severely limited;Documents: Requesting an official document or certificate (birth, residence, etc.);28.0
Internet users in the last 3 months;Activity limitation: Severely limited;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);22.8
Internet users in the last 3 months;Activity limitation: Severely limited;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.7
Internet users in the last 3 months;Activity limitation: Severely limited;Average number of types of contact with public authorities;2.7
Internet users in the last 3 months;Activity limitation: Limited but not severely;Total;5,145,736
Internet users in the last 3 months;Activity limitation: Limited but not severely;Use of any public authority website or app;76.5
Internet users in the last 3 months;Activity limitation: Limited but not severely;Downloading or printing an official form;36.4
Internet users in the last 3 months;Activity limitation: Limited but not severely;Making an appointment or booking (for an activity, a medical service...);55.3
Internet users in the last 3 months;Activity limitation: Limited but not severely;Submitting own tax return online;38.0
Internet users in the last 3 months;Activity limitation: Limited but not severely;Carrying out some interaction related to accessing information;58.7
Internet users in the last 3 months;Activity limitation: Limited but not severely;Information: Accessing stored personal information (pension, employment record...);50.7
Internet users in the last 3 months;Activity limitation: Limited but not severely;Information: Accessing public databases or registers (land registry, business registers, etc.);24.9
Internet users in the last 3 months;Activity limitation: Limited but not severely;Information: Accessing information (services, benefits, taxes, etc.);42.5
Internet users in the last 3 months;Activity limitation: Limited but not severely;Carrying out some interaction related to obtaining documents;37.7
Internet users in the last 3 months;Activity limitation: Limited but not severely;Documents: Requesting an official document or certificate (birth, residence, etc.);27.7
Internet users in the last 3 months;Activity limitation: Limited but not severely;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);19.9
Internet users in the last 3 months;Activity limitation: Limited but not severely;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.9
Internet users in the last 3 months;Activity limitation: Limited but not severely;Average number of types of contact with public authorities;3.0
Internet users in the last 3 months;Activity limitation: Not limited at all;Total;30,505,649
Internet users in the last 3 months;Activity limitation: Not limited at all;Use of any public authority website or app;83.3
Internet users in the last 3 months;Activity limitation: Not limited at all;Downloading or printing an official form;46.3
Internet users in the last 3 months;Activity limitation: Not limited at all;Making an appointment or booking (for an activity, a medical service...);58.4
Internet users in the last 3 months;Activity limitation: Not limited at all;Submitting own tax return online;43.2
Internet users in the last 3 months;Activity limitation: Not limited at all;Carrying out some interaction related to accessing information;65.9
Internet users in the last 3 months;Activity limitation: Not limited at all;Information: Accessing stored personal information (pension, employment record...);56.8
Internet users in the last 3 months;Activity limitation: Not limited at all;Information: Accessing public databases or registers (land registry, business registers, etc.);30.8
Internet users in the last 3 months;Activity limitation: Not limited at all;Information: Accessing information (services, benefits, taxes, etc.);49.5
Internet users in the last 3 months;Activity limitation: Not limited at all;Carrying out some interaction related to obtaining documents;47.9
Internet users in the last 3 months;Activity limitation: Not limited at all;Documents: Requesting an official document or certificate (birth, residence, etc.);38.0
Internet users in the last 3 months;Activity limitation: Not limited at all;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);24.3
Internet users in the last 3 months;Activity limitation: Not limited at all;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.7
Internet users in the last 3 months;Activity limitation: Not limited at all;Average number of types of contact with public authorities;3.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Total;30,129,517
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Downloading or printing an official form;54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Making an appointment or booking (for an activity, a medical service...);70.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Submitting own tax return online;51.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Carrying out some interaction related to accessing information;78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Information: Accessing stored personal information (pension, employment record...);67.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Information: Accessing public databases or registers (land registry, business registers, etc.);36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Information: Accessing information (services, benefits, taxes, etc.);58.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Carrying out some interaction related to obtaining documents;56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Documents: Requesting an official document or certificate (birth, residence, etc.);44.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Total persons;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Total;14,972,706
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Downloading or printing an official form;55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Making an appointment or booking (for an activity, a medical service...);68.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Submitting own tax return online;54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Carrying out some interaction related to accessing information;79.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Information: Accessing stored personal information (pension, employment record...);69.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Information: Accessing public databases or registers (land registry, business registers, etc.);38.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Information: Accessing information (services, benefits, taxes, etc.);61.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Carrying out some interaction related to obtaining documents;56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Documents: Requesting an official document or certificate (birth, residence, etc.);45.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Male;Average number of types of contact with public authorities;4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Total;15,156,811
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Downloading or printing an official form;52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Making an appointment or booking (for an activity, a medical service...);72.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Submitting own tax return online;47.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Carrying out some interaction related to accessing information;77.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Information: Accessing stored personal information (pension, employment record...);65.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Information: Accessing public databases or registers (land registry, business registers, etc.);34.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Information: Accessing information (services, benefits, taxes, etc.);56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Carrying out some interaction related to obtaining documents;56.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Documents: Requesting an official document or certificate (birth, residence, etc.);43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);30.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Sex: Female;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Total;3,772,302
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Downloading or printing an official form;46.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Making an appointment or booking (for an activity, a medical service...);61.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Submitting own tax return online;19.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Carrying out some interaction related to accessing information;67.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Information: Accessing stored personal information (pension, employment record...);52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Information: Accessing public databases or registers (land registry, business registers, etc.);32.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Information: Accessing information (services, benefits, taxes, etc.);46.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Carrying out some interaction related to obtaining documents;66.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Documents: Requesting an official document or certificate (birth, residence, etc.);49.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);38.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Total;5,224,276
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Downloading or printing an official form;59.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Making an appointment or booking (for an activity, a medical service...);70.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Submitting own tax return online;59.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Carrying out some interaction related to accessing information;83.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Information: Accessing stored personal information (pension, employment record...);72.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Information: Accessing public databases or registers (land registry, business registers, etc.);39.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Information: Accessing information (services, benefits, taxes, etc.);62.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Carrying out some interaction related to obtaining documents;64.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Documents: Requesting an official document or certificate (birth, residence, etc.);54.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Average number of types of contact with public authorities;4.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Total;5,645,111
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Downloading or printing an official form;60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Making an appointment or booking (for an activity, a medical service...);72.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Submitting own tax return online;61.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Carrying out some interaction related to accessing information;81.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Information: Accessing stored personal information (pension, employment record...);73.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Information: Accessing public databases or registers (land registry, business registers, etc.);41.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Information: Accessing information (services, benefits, taxes, etc.);62.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Carrying out some interaction related to obtaining documents;65.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Documents: Requesting an official document or certificate (birth, residence, etc.);53.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);33.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);15.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Average number of types of contact with public authorities;4.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Total;6,866,486
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Downloading or printing an official form;57.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Making an appointment or booking (for an activity, a medical service...);74.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Submitting own tax return online;56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Carrying out some interaction related to accessing information;81.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Information: Accessing stored personal information (pension, employment record...);70.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Information: Accessing public databases or registers (land registry, business registers, etc.);37.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Information: Accessing information (services, benefits, taxes, etc.);63.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Carrying out some interaction related to obtaining documents;56.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Documents: Requesting an official document or certificate (birth, residence, etc.);44.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);30.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Average number of types of contact with public authorities;4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Total;5,549,534
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Downloading or printing an official form;50.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Making an appointment or booking (for an activity, a medical service...);69.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Submitting own tax return online;49.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Carrying out some interaction related to accessing information;81.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Information: Accessing stored personal information (pension, employment record...);71.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Information: Accessing public databases or registers (land registry, business registers, etc.);32.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Information: Accessing information (services, benefits, taxes, etc.);58.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Carrying out some interaction related to obtaining documents;44.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Documents: Requesting an official document or certificate (birth, residence, etc.);31.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Average number of types of contact with public authorities;4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Total;3,071,809
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Downloading or printing an official form;42.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Making an appointment or booking (for an activity, a medical service...);71.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Submitting own tax return online;49.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Carrying out some interaction related to accessing information;68.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Information: Accessing stored personal information (pension, employment record...);56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Information: Accessing public databases or registers (land registry, business registers, etc.);30.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Information: Accessing information (services, benefits, taxes, etc.);50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Carrying out some interaction related to obtaining documents;36.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Documents: Requesting an official document or certificate (birth, residence, etc.);25.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);15.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Average number of types of contact with public authorities;3.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;13,373,377
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Downloading or printing an official form;57.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Making an appointment or booking (for an activity, a medical service...);72.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Submitting own tax return online;55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to accessing information;81.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing stored personal information (pension, employment record...);69.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing public databases or registers (land registry, business registers, etc.);37.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing information (services, benefits, taxes, etc.);61.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to obtaining documents;58.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Requesting an official document or certificate (birth, residence, etc.);47.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Average number of types of contact with public authorities;4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;3,409,688
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Downloading or printing an official form;54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);69.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Submitting own tax return online;52.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to accessing information;76.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);66.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);35.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to obtaining documents;56.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);45.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;4,969,609
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Downloading or printing an official form;51.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);71.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Submitting own tax return online;50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to accessing information;77.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);65.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);34.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to obtaining documents;54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);43.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;2,875,384
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Downloading or printing an official form;52.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);66.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Submitting own tax return online;47.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to accessing information;77.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);68.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);35.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);56.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to obtaining documents;56.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);41.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;5,501,459
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Downloading or printing an official form;49.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);67.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Submitting own tax return online;43.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to accessing information;75.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);65.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);55.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to obtaining documents;52.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);37.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Average number of types of contact with public authorities;3.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Total;3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Downloading or printing an official form;52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Making an appointment or booking (for an activity, a medical service...);68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Submitting own tax return online;55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Carrying out some interaction related to accessing information;79.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Information: Accessing stored personal information (pension, employment record...);67.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Information: Accessing public databases or registers (land registry, business registers, etc.);38.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Information: Accessing information (services, benefits, taxes, etc.);60.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Carrying out some interaction related to obtaining documents;48.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Documents: Requesting an official document or certificate (birth, residence, etc.);38.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);20.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);12.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Total;7,375,465
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Downloading or printing an official form;51.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Making an appointment or booking (for an activity, a medical service...);72.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Submitting own tax return online;54.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Carrying out some interaction related to accessing information;78.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Information: Accessing stored personal information (pension, employment record...);67.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Information: Accessing public databases or registers (land registry, business registers, etc.);34.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Information: Accessing information (services, benefits, taxes, etc.);57.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Carrying out some interaction related to obtaining documents;49.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Documents: Requesting an official document or certificate (birth, residence, etc.);38.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Total;8,414,067
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Downloading or printing an official form;56.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Making an appointment or booking (for an activity, a medical service...);70.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Submitting own tax return online;52.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Carrying out some interaction related to accessing information;78.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Information: Accessing stored personal information (pension, employment record...);67.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Information: Accessing public databases or registers (land registry, business registers, etc.);36.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Information: Accessing information (services, benefits, taxes, etc.);58.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Carrying out some interaction related to obtaining documents;56.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Documents: Requesting an official document or certificate (birth, residence, etc.);44.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Average number of types of contact with public authorities;4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Total;7,982,783
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Downloading or printing an official form;56.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Making an appointment or booking (for an activity, a medical service...);71.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Submitting own tax return online;49.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Carrying out some interaction related to accessing information;79.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Information: Accessing stored personal information (pension, employment record...);68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Information: Accessing public databases or registers (land registry, business registers, etc.);37.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Information: Accessing information (services, benefits, taxes, etc.);60.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Carrying out some interaction related to obtaining documents;60.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Documents: Requesting an official document or certificate (birth, residence, etc.);46.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);35.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Average number of types of contact with public authorities;4.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Total;3,348,971
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Downloading or printing an official form;51.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Making an appointment or booking (for an activity, a medical service...);66.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Submitting own tax return online;40.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Carrying out some interaction related to accessing information;76.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Information: Accessing stored personal information (pension, employment record...);66.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Information: Accessing public databases or registers (land registry, business registers, etc.);32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Information: Accessing information (services, benefits, taxes, etc.);54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Carrying out some interaction related to obtaining documents;66.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Documents: Requesting an official document or certificate (birth, residence, etc.);54.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);37.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Total;3,008,231
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Downloading or printing an official form;52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Making an appointment or booking (for an activity, a medical service...);68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Submitting own tax return online;55.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Carrying out some interaction related to accessing information;79.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Information: Accessing stored personal information (pension, employment record...);67.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Information: Accessing public databases or registers (land registry, business registers, etc.);38.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Information: Accessing information (services, benefits, taxes, etc.);60.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Carrying out some interaction related to obtaining documents;48.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Documents: Requesting an official document or certificate (birth, residence, etc.);38.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);20.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);12.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Total;4,018,794
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Downloading or printing an official form;55.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Making an appointment or booking (for an activity, a medical service...);69.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Submitting own tax return online;47.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to accessing information;79.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing stored personal information (pension, employment record...);68.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing public databases or registers (land registry, business registers, etc.);36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing information (services, benefits, taxes, etc.);57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to obtaining documents;61.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Documents: Requesting an official document or certificate (birth, residence, etc.);46.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);14.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Average number of types of contact with public authorities;4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Total;4,185,243
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Downloading or printing an official form;51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Making an appointment or booking (for an activity, a medical service...);73.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Submitting own tax return online;58.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Carrying out some interaction related to accessing information;78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing stored personal information (pension, employment record...);68.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing information (services, benefits, taxes, etc.);58.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Carrying out some interaction related to obtaining documents;46.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);37.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);16.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Total;14,859,442
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Downloading or printing an official form;55.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Making an appointment or booking (for an activity, a medical service...);70.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Submitting own tax return online;50.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Carrying out some interaction related to accessing information;78.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing stored personal information (pension, employment record...);67.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);37.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing information (services, benefits, taxes, etc.);59.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Carrying out some interaction related to obtaining documents;59.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);45.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);33.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Average number of types of contact with public authorities;4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Total;4,057,807
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Downloading or printing an official form;50.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Making an appointment or booking (for an activity, a medical service...);68.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Submitting own tax return online;46.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Carrying out some interaction related to accessing information;77.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Information: Accessing stored personal information (pension, employment record...);66.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Information: Accessing public databases or registers (land registry, business registers, etc.);31.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Information: Accessing information (services, benefits, taxes, etc.);57.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Carrying out some interaction related to obtaining documents;57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Documents: Requesting an official document or certificate (birth, residence, etc.);47.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Total;13,280,554
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Downloading or printing an official form;53.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Making an appointment or booking (for an activity, a medical service...);72.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Submitting own tax return online;54.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Carrying out some interaction related to accessing information;79.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Information: Accessing stored personal information (pension, employment record...);69.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Information: Accessing public databases or registers (land registry, business registers, etc.);35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Information: Accessing information (services, benefits, taxes, etc.);58.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Carrying out some interaction related to obtaining documents;52.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Documents: Requesting an official document or certificate (birth, residence, etc.);40.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Average number of types of contact with public authorities;4.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Total;3,282,091
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Downloading or printing an official form;59.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Making an appointment or booking (for an activity, a medical service...);75.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Submitting own tax return online;63.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to accessing information;82.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing stored personal information (pension, employment record...);73.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing public databases or registers (land registry, business registers, etc.);39.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing information (services, benefits, taxes, etc.);66.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to obtaining documents;62.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Requesting an official document or certificate (birth, residence, etc.);53.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);30.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Average number of types of contact with public authorities;4.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Total;13,566,872
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Downloading or printing an official form;53.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Making an appointment or booking (for an activity, a medical service...);67.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Submitting own tax return online;45.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Carrying out some interaction related to accessing information;76.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing stored personal information (pension, employment record...);64.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing public databases or registers (land registry, business registers, etc.);35.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing information (services, benefits, taxes, etc.);56.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Carrying out some interaction related to obtaining documents;58.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Documents: Requesting an official document or certificate (birth, residence, etc.);46.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Average number of types of contact with public authorities;4.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Total;25,308,571
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Downloading or printing an official form;54.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Making an appointment or booking (for an activity, a medical service...);70.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Submitting own tax return online;52.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Carrying out some interaction related to accessing information;79.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Information: Accessing stored personal information (pension, employment record...);68.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Information: Accessing public databases or registers (land registry, business registers, etc.);37.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Information: Accessing information (services, benefits, taxes, etc.);59.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Carrying out some interaction related to obtaining documents;55.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Documents: Requesting an official document or certificate (birth, residence, etc.);42.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Average number of types of contact with public authorities;4.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Total;4,820,946
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Downloading or printing an official form;54.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Making an appointment or booking (for an activity, a medical service...);68.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Submitting own tax return online;43.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Carrying out some interaction related to accessing information;73.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Information: Accessing stored personal information (pension, employment record...);62.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Information: Accessing public databases or registers (land registry, business registers, etc.);27.8
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Information: Accessing information (services, benefits, taxes, etc.);52.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Carrying out some interaction related to obtaining documents;62.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Documents: Requesting an official document or certificate (birth, residence, etc.);54.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Average number of types of contact with public authorities;4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Total;745,675
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Downloading or printing an official form;43.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Making an appointment or booking (for an activity, a medical service...);72.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Submitting own tax return online;42.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Carrying out some interaction related to accessing information;72.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Information: Accessing stored personal information (pension, employment record...);64.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Information: Accessing public databases or registers (land registry, business registers, etc.);29.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Information: Accessing information (services, benefits, taxes, etc.);51.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Carrying out some interaction related to obtaining documents;54.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Documents: Requesting an official document or certificate (birth, residence, etc.);40.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);32.7
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);15.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Average number of types of contact with public authorities;3.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Total;3,946,853
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Downloading or printing an official form;47.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Making an appointment or booking (for an activity, a medical service...);72.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Submitting own tax return online;49.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Carrying out some interaction related to accessing information;76.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing stored personal information (pension, employment record...);66.3
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing public databases or registers (land registry, business registers, etc.);32.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing information (services, benefits, taxes, etc.);55.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Carrying out some interaction related to obtaining documents;49.2
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Documents: Requesting an official document or certificate (birth, residence, etc.);36.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.6
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Average number of types of contact with public authorities;4.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Total;25,436,989
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Use of any public authority website or app;100.0
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Downloading or printing an official form;55.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Making an appointment or booking (for an activity, a medical service...);70.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Submitting own tax return online;51.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Carrying out some interaction related to accessing information;79.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Information: Accessing stored personal information (pension, employment record...);68.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Information: Accessing public databases or registers (land registry, business registers, etc.);36.9
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Information: Accessing information (services, benefits, taxes, etc.);59.4
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Carrying out some interaction related to obtaining documents;57.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Documents: Requesting an official document or certificate (birth, residence, etc.);45.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.1
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.5
Internet users in the last 12 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Average number of types of contact with public authorities;4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Total;30,108,292
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Downloading or printing an official form;54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Making an appointment or booking (for an activity, a medical service...);70.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Submitting own tax return online;51.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Carrying out some interaction related to accessing information;78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Information: Accessing stored personal information (pension, employment record...);67.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Information: Accessing public databases or registers (land registry, business registers, etc.);36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Information: Accessing information (services, benefits, taxes, etc.);58.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Carrying out some interaction related to obtaining documents;56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Documents: Requesting an official document or certificate (birth, residence, etc.);44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Total persons;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Total;14,959,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Downloading or printing an official form;55.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Making an appointment or booking (for an activity, a medical service...);68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Submitting own tax return online;54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Carrying out some interaction related to accessing information;79.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Information: Accessing stored personal information (pension, employment record...);69.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Information: Accessing public databases or registers (land registry, business registers, etc.);38.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Information: Accessing information (services, benefits, taxes, etc.);61.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Carrying out some interaction related to obtaining documents;56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Documents: Requesting an official document or certificate (birth, residence, etc.);45.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Male;Average number of types of contact with public authorities;4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Total;15,148,504
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Downloading or printing an official form;52.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Making an appointment or booking (for an activity, a medical service...);72.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Submitting own tax return online;47.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Carrying out some interaction related to accessing information;77.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Information: Accessing stored personal information (pension, employment record...);65.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Information: Accessing public databases or registers (land registry, business registers, etc.);34.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Information: Accessing information (services, benefits, taxes, etc.);56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Carrying out some interaction related to obtaining documents;56.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Documents: Requesting an official document or certificate (birth, residence, etc.);43.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);30.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Sex: Female;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Total;3,772,302
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Downloading or printing an official form;46.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Making an appointment or booking (for an activity, a medical service...);61.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Submitting own tax return online;19.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Carrying out some interaction related to accessing information;67.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Information: Accessing stored personal information (pension, employment record...);52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Information: Accessing public databases or registers (land registry, business registers, etc.);32.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Information: Accessing information (services, benefits, taxes, etc.);46.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Carrying out some interaction related to obtaining documents;66.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Documents: Requesting an official document or certificate (birth, residence, etc.);49.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);38.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 16 to 24 years;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Total;5,221,063
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Downloading or printing an official form;59.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Making an appointment or booking (for an activity, a medical service...);70.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Submitting own tax return online;59.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Carrying out some interaction related to accessing information;83.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Information: Accessing stored personal information (pension, employment record...);72.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Information: Accessing public databases or registers (land registry, business registers, etc.);38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Information: Accessing information (services, benefits, taxes, etc.);62.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Carrying out some interaction related to obtaining documents;64.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Documents: Requesting an official document or certificate (birth, residence, etc.);54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 25 to 34 years;Average number of types of contact with public authorities;4.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Total;5,645,111
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Downloading or printing an official form;60.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Making an appointment or booking (for an activity, a medical service...);72.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Submitting own tax return online;61.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Carrying out some interaction related to accessing information;81.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Information: Accessing stored personal information (pension, employment record...);73.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Information: Accessing public databases or registers (land registry, business registers, etc.);41.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Information: Accessing information (services, benefits, taxes, etc.);62.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Carrying out some interaction related to obtaining documents;65.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Documents: Requesting an official document or certificate (birth, residence, etc.);53.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);33.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);15.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 35 to 44 years;Average number of types of contact with public authorities;4.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Total;6,862,788
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Downloading or printing an official form;57.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Making an appointment or booking (for an activity, a medical service...);74.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Submitting own tax return online;56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Carrying out some interaction related to accessing information;81.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Information: Accessing stored personal information (pension, employment record...);70.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Information: Accessing public databases or registers (land registry, business registers, etc.);37.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Information: Accessing information (services, benefits, taxes, etc.);63.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Carrying out some interaction related to obtaining documents;56.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Documents: Requesting an official document or certificate (birth, residence, etc.);44.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);30.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 45 to 54 years;Average number of types of contact with public authorities;4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Total;5,539,577
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Downloading or printing an official form;50.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Making an appointment or booking (for an activity, a medical service...);69.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Submitting own tax return online;49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Carrying out some interaction related to accessing information;81.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Information: Accessing stored personal information (pension, employment record...);71.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Information: Accessing public databases or registers (land registry, business registers, etc.);32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Information: Accessing information (services, benefits, taxes, etc.);58.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Carrying out some interaction related to obtaining documents;44.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Documents: Requesting an official document or certificate (birth, residence, etc.);31.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);23.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 55 to 64 years;Average number of types of contact with public authorities;4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Total;3,067,451
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Downloading or printing an official form;42.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Making an appointment or booking (for an activity, a medical service...);71.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Submitting own tax return online;49.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Carrying out some interaction related to accessing information;68.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Information: Accessing stored personal information (pension, employment record...);56.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Information: Accessing public databases or registers (land registry, business registers, etc.);30.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Information: Accessing information (services, benefits, taxes, etc.);50.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Carrying out some interaction related to obtaining documents;36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Documents: Requesting an official document or certificate (birth, residence, etc.);25.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);15.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);7.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Age: 65 to 74 years;Average number of types of contact with public authorities;3.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Total;13,361,846
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Downloading or printing an official form;57.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Making an appointment or booking (for an activity, a medical service...);72.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Submitting own tax return online;55.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to accessing information;81.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing stored personal information (pension, employment record...);69.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing public databases or registers (land registry, business registers, etc.);37.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Information: Accessing information (services, benefits, taxes, etc.);61.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Carrying out some interaction related to obtaining documents;58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Requesting an official document or certificate (birth, residence, etc.);47.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: More than 100,000 inhabitants and provincial capitals;Average number of types of contact with public authorities;4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Total;3,408,805
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Downloading or printing an official form;54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);69.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Submitting own tax return online;51.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to accessing information;76.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);66.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Carrying out some interaction related to obtaining documents;56.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);45.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 50,000 to 100,000 inhabitants;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Total;4,968,151
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Downloading or printing an official form;51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);71.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Submitting own tax return online;50.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to accessing information;77.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);65.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);34.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Carrying out some interaction related to obtaining documents;54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);43.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 20,000 to 50,000 inhabitants;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Total;2,873,495
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Downloading or printing an official form;52.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);66.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Submitting own tax return online;47.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to accessing information;77.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);68.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);35.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);56.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Carrying out some interaction related to obtaining documents;56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);41.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);8.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: From 10,000 to 20,000 inhabitants;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Total;5,495,995
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Downloading or printing an official form;49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Making an appointment or booking (for an activity, a medical service...);67.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Submitting own tax return online;43.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to accessing information;76.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing stored personal information (pension, employment record...);65.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing public databases or registers (land registry, business registers, etc.);34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Information: Accessing information (services, benefits, taxes, etc.);55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Carrying out some interaction related to obtaining documents;52.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Requesting an official document or certificate (birth, residence, etc.);37.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Degree of urbanisation: Fewer than 10,000 inhabitants;Average number of types of contact with public authorities;3.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Total;3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Downloading or printing an official form;52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Making an appointment or booking (for an activity, a medical service...);69.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Submitting own tax return online;55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Carrying out some interaction related to accessing information;79.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Information: Accessing stored personal information (pension, employment record...);67.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Information: Accessing public databases or registers (land registry, business registers, etc.);38.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Information: Accessing information (services, benefits, taxes, etc.);60.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Carrying out some interaction related to obtaining documents;48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Documents: Requesting an official document or certificate (birth, residence, etc.);38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);20.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);12.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 1 member;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Total;7,366,331
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Downloading or printing an official form;51.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Making an appointment or booking (for an activity, a medical service...);72.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Submitting own tax return online;54.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Carrying out some interaction related to accessing information;78.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Information: Accessing stored personal information (pension, employment record...);67.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Information: Accessing public databases or registers (land registry, business registers, etc.);34.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Information: Accessing information (services, benefits, taxes, etc.);57.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Carrying out some interaction related to obtaining documents;49.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Documents: Requesting an official document or certificate (birth, residence, etc.);38.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);21.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 2 members;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Total;8,406,308
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Downloading or printing an official form;56.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Making an appointment or booking (for an activity, a medical service...);70.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Submitting own tax return online;52.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Carrying out some interaction related to accessing information;78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Information: Accessing stored personal information (pension, employment record...);67.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Information: Accessing public databases or registers (land registry, business registers, etc.);36.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Information: Accessing information (services, benefits, taxes, etc.);58.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Carrying out some interaction related to obtaining documents;56.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Documents: Requesting an official document or certificate (birth, residence, etc.);44.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);27.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 3 members;Average number of types of contact with public authorities;4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Total;7,980,823
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Downloading or printing an official form;56.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Making an appointment or booking (for an activity, a medical service...);71.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Submitting own tax return online;49.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Carrying out some interaction related to accessing information;79.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Information: Accessing stored personal information (pension, employment record...);68.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Information: Accessing public databases or registers (land registry, business registers, etc.);37.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Information: Accessing information (services, benefits, taxes, etc.);60.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Carrying out some interaction related to obtaining documents;60.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Documents: Requesting an official document or certificate (birth, residence, etc.);46.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);35.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 4 members;Average number of types of contact with public authorities;4.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Total;3,348,971
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Downloading or printing an official form;51.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Making an appointment or booking (for an activity, a medical service...);66.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Submitting own tax return online;40.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Carrying out some interaction related to accessing information;76.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Information: Accessing stored personal information (pension, employment record...);66.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Information: Accessing public databases or registers (land registry, business registers, etc.);32.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Information: Accessing information (services, benefits, taxes, etc.);54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Carrying out some interaction related to obtaining documents;66.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Documents: Requesting an official document or certificate (birth, residence, etc.);54.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);37.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Household size: Households with 5 or more members;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Total;3,005,859
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Downloading or printing an official form;52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Making an appointment or booking (for an activity, a medical service...);69.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Submitting own tax return online;55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Carrying out some interaction related to accessing information;79.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Information: Accessing stored personal information (pension, employment record...);67.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Information: Accessing public databases or registers (land registry, business registers, etc.);38.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Information: Accessing information (services, benefits, taxes, etc.);60.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Carrying out some interaction related to obtaining documents;48.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Documents: Requesting an official document or certificate (birth, residence, etc.);38.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);20.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);12.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: One-person household;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Total;4,013,330
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Downloading or printing an official form;55.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Making an appointment or booking (for an activity, a medical service...);69.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Submitting own tax return online;47.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to accessing information;79.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing stored personal information (pension, employment record...);69.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing public databases or registers (land registry, business registers, etc.);36.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Information: Accessing information (services, benefits, taxes, etc.);57.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Carrying out some interaction related to obtaining documents;61.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Documents: Requesting an official document or certificate (birth, residence, etc.);46.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);32.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);14.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Single parent living with at least one child;Average number of types of contact with public authorities;4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Total;4,183,031
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Downloading or printing an official form;52.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Making an appointment or booking (for an activity, a medical service...);73.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Submitting own tax return online;58.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Carrying out some interaction related to accessing information;78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing stored personal information (pension, employment record...);68.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Information: Accessing information (services, benefits, taxes, etc.);58.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Carrying out some interaction related to obtaining documents;46.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);37.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);16.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);9.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple without children living in the household;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Total;14,851,683
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Downloading or printing an official form;55.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Making an appointment or booking (for an activity, a medical service...);70.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Submitting own tax return online;50.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Carrying out some interaction related to accessing information;78.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing stored personal information (pension, employment record...);67.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing public databases or registers (land registry, business registers, etc.);37.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Information: Accessing information (services, benefits, taxes, etc.);59.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Carrying out some interaction related to obtaining documents;59.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Documents: Requesting an official document or certificate (birth, residence, etc.);45.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);33.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Couple with children living in the household;Average number of types of contact with public authorities;4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Total;4,054,390
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Downloading or printing an official form;50.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Making an appointment or booking (for an activity, a medical service...);68.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Submitting own tax return online;46.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Carrying out some interaction related to accessing information;77.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Information: Accessing stored personal information (pension, employment record...);66.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Information: Accessing public databases or registers (land registry, business registers, etc.);31.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Information: Accessing information (services, benefits, taxes, etc.);57.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Carrying out some interaction related to obtaining documents;57.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Documents: Requesting an official document or certificate (birth, residence, etc.);47.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);26.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Type of household: Other type of household;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Total;13,268,623
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Downloading or printing an official form;53.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Making an appointment or booking (for an activity, a medical service...);72.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Submitting own tax return online;54.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Carrying out some interaction related to accessing information;79.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Information: Accessing stored personal information (pension, employment record...);69.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Information: Accessing public databases or registers (land registry, business registers, etc.);35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Information: Accessing information (services, benefits, taxes, etc.);58.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Carrying out some interaction related to obtaining documents;52.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Documents: Requesting an official document or certificate (birth, residence, etc.);40.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with spouse;Average number of types of contact with public authorities;4.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Total;3,280,633
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Downloading or printing an official form;59.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Making an appointment or booking (for an activity, a medical service...);75.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Submitting own tax return online;63.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to accessing information;82.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing stored personal information (pension, employment record...);73.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing public databases or registers (land registry, business registers, etc.);39.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Information: Accessing information (services, benefits, taxes, etc.);66.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Carrying out some interaction related to obtaining documents;62.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Requesting an official document or certificate (birth, residence, etc.);53.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);30.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Living with a de facto partner;Average number of types of contact with public authorities;4.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Total;13,559,036
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Downloading or printing an official form;53.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Making an appointment or booking (for an activity, a medical service...);67.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Submitting own tax return online;45.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Carrying out some interaction related to accessing information;76.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing stored personal information (pension, employment record...);64.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing public databases or registers (land registry, business registers, etc.);35.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Information: Accessing information (services, benefits, taxes, etc.);56.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Carrying out some interaction related to obtaining documents;58.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Documents: Requesting an official document or certificate (birth, residence, etc.);46.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);28.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Living as a couple: Not living with a partner;Average number of types of contact with public authorities;4.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Total;25,287,346
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Downloading or printing an official form;54.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Making an appointment or booking (for an activity, a medical service...);70.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Submitting own tax return online;52.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Carrying out some interaction related to accessing information;79.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Information: Accessing stored personal information (pension, employment record...);68.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Information: Accessing public databases or registers (land registry, business registers, etc.);37.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Information: Accessing information (services, benefits, taxes, etc.);59.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Carrying out some interaction related to obtaining documents;55.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Documents: Requesting an official document or certificate (birth, residence, etc.);42.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Spanish;Average number of types of contact with public authorities;4.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Total;4,820,946
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Downloading or printing an official form;54.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Making an appointment or booking (for an activity, a medical service...);68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Submitting own tax return online;43.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Carrying out some interaction related to accessing information;73.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Information: Accessing stored personal information (pension, employment record...);62.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Information: Accessing public databases or registers (land registry, business registers, etc.);27.8
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Information: Accessing information (services, benefits, taxes, etc.);52.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Carrying out some interaction related to obtaining documents;62.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Documents: Requesting an official document or certificate (birth, residence, etc.);54.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Nationality: Foreign;Average number of types of contact with public authorities;4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Total;744,793
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Downloading or printing an official form;43.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Making an appointment or booking (for an activity, a medical service...);72.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Submitting own tax return online;42.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Carrying out some interaction related to accessing information;72.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Information: Accessing stored personal information (pension, employment record...);64.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Information: Accessing public databases or registers (land registry, business registers, etc.);29.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Information: Accessing information (services, benefits, taxes, etc.);51.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Carrying out some interaction related to obtaining documents;54.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Documents: Requesting an official document or certificate (birth, residence, etc.);40.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);32.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);15.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Severely limited;Average number of types of contact with public authorities;3.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Total;3,938,804
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Downloading or printing an official form;47.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Making an appointment or booking (for an activity, a medical service...);72.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Submitting own tax return online;49.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Carrying out some interaction related to accessing information;76.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing stored personal information (pension, employment record...);66.3
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing public databases or registers (land registry, business registers, etc.);32.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Information: Accessing information (services, benefits, taxes, etc.);55.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Carrying out some interaction related to obtaining documents;49.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Documents: Requesting an official document or certificate (birth, residence, etc.);36.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);25.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);11.7
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Limited but not severely;Average number of types of contact with public authorities;4.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Total;25,424,695
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Use of any public authority website or app;100.0
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Downloading or printing an official form;55.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Making an appointment or booking (for an activity, a medical service...);70.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Submitting own tax return online;51.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Carrying out some interaction related to accessing information;79.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Information: Accessing stored personal information (pension, employment record...);68.2
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Information: Accessing public databases or registers (land registry, business registers, etc.);36.9
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Information: Accessing information (services, benefits, taxes, etc.);59.4
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Carrying out some interaction related to obtaining documents;57.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Documents: Requesting an official document or certificate (birth, residence, etc.);45.6
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Documents: Applying for benefits or entitlements (pension, unemployment, etc.);29.1
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Documents: Other requests, claims or complaints (police reports, legal claims, etc.);10.5
Internet users in the last 3 months who have used a public authority website or app in the last 12 months;Activity limitation: Not limited at all;Average number of types of contact with public authorities;4.3