Reference population;Autonomous Communities and Cities;Reasons stated;Total
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Total;1,651,471
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Lack of skills or knowledge;51.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Concerns about the protection and security of personal data;30.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Other reasons;36.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Total;284,504
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Lack of skills or knowledge;63.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Concerns about the protection and security of personal data;35.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Physical or mental difficulties (physical or visual disability, special needs);3.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);74.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Other reasons;20.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Total;39,849
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Lack of skills or knowledge;32.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Concerns about the protection and security of personal data;21.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Physical or mental difficulties (physical or visual disability, special needs);4.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);82.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Other reasons;20.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Total;40,990
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Lack of skills or knowledge;58.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Concerns about the protection and security of personal data;43.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Physical or mental difficulties (physical or visual disability, special needs);3.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);62.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Other reasons;36.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Total;43,291
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Lack of skills or knowledge;37.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Concerns about the protection and security of personal data;22.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Physical or mental difficulties (physical or visual disability, special needs);0.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);76.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Other reasons;32.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Total;52,846
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Lack of skills or knowledge;58.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Concerns about the protection and security of personal data;7.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Physical or mental difficulties (physical or visual disability, special needs);1.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);57.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Other reasons;38.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Total;20,491
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Lack of skills or knowledge;38.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Concerns about the protection and security of personal data;16.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Physical or mental difficulties (physical or visual disability, special needs);1.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);45.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Other reasons;53.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Total;92,729
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Lack of skills or knowledge;46.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Concerns about the protection and security of personal data;39.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Physical or mental difficulties (physical or visual disability, special needs);5.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Other reasons;42.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Total;83,807
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Lack of skills or knowledge;54.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Concerns about the protection and security of personal data;28.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Physical or mental difficulties (physical or visual disability, special needs);2.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Other reasons;36.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Total;249,421
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Lack of skills or knowledge;38.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Concerns about the protection and security of personal data;29.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Physical or mental difficulties (physical or visual disability, special needs);1.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);56.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Other reasons;48.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Total;229,454
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Lack of skills or knowledge;47.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Concerns about the protection and security of personal data;23.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Physical or mental difficulties (physical or visual disability, special needs);1.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);70.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Other reasons;24.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Total;37,006
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Lack of skills or knowledge;59.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Concerns about the protection and security of personal data;27.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Physical or mental difficulties (physical or visual disability, special needs);15.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Other reasons;45.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Total;75,765
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Lack of skills or knowledge;51.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Concerns about the protection and security of personal data;51.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Physical or mental difficulties (physical or visual disability, special needs);8.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);68.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Other reasons;35.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Total;183,124
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Lack of skills or knowledge;50.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Concerns about the protection and security of personal data;29.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Physical or mental difficulties (physical or visual disability, special needs);0.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);54.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Other reasons;58.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Total;67,657
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Lack of skills or knowledge;62.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Concerns about the protection and security of personal data;31.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Physical or mental difficulties (physical or visual disability, special needs);6.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.9
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Other reasons;39.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Total;28,744
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Lack of skills or knowledge;50.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Concerns about the protection and security of personal data;31.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);34.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Other reasons;59.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Total;98,087
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Lack of skills or knowledge;57.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Concerns about the protection and security of personal data;29.0
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Physical or mental difficulties (physical or visual disability, special needs);6.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);47.1
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Other reasons;35.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Total;14,156
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Lack of skills or knowledge;54.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Concerns about the protection and security of personal data;40.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Physical or mental difficulties (physical or visual disability, special needs);11.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);75.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Other reasons;41.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Total;7,774
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Lack of skills or knowledge;71.3
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Concerns about the protection and security of personal data;44.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Physical or mental difficulties (physical or visual disability, special needs);2.7
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);85.4
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Other reasons;38.8
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Total;1,775
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Lack of skills or knowledge;50.2
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Concerns about the protection and security of personal data;87.5
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);37.6
Internet users in the last 12 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Other reasons;49.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Total;1,648,585
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Lack of skills or knowledge;51.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Concerns about the protection and security of personal data;30.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Physical or mental difficulties (physical or visual disability, special needs);3.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);63.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;National total;Other reasons;37.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Total;284,504
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Lack of skills or knowledge;63.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Concerns about the protection and security of personal data;35.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Physical or mental difficulties (physical or visual disability, special needs);3.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);74.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Andalucía;Other reasons;20.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Total;39,849
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Lack of skills or knowledge;32.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Concerns about the protection and security of personal data;21.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Physical or mental difficulties (physical or visual disability, special needs);4.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);82.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Aragón;Other reasons;20.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Total;40,990
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Lack of skills or knowledge;58.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Concerns about the protection and security of personal data;43.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Physical or mental difficulties (physical or visual disability, special needs);3.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);62.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Asturias, Principado de;Other reasons;36.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Total;43,291
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Lack of skills or knowledge;37.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Concerns about the protection and security of personal data;22.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Physical or mental difficulties (physical or visual disability, special needs);0.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);76.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Balears, Illes;Other reasons;32.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Total;52,846
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Lack of skills or knowledge;58.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Concerns about the protection and security of personal data;7.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Physical or mental difficulties (physical or visual disability, special needs);1.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);57.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Canarias;Other reasons;38.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Total;20,491
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Lack of skills or knowledge;38.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Concerns about the protection and security of personal data;16.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Physical or mental difficulties (physical or visual disability, special needs);1.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);45.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cantabria;Other reasons;53.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Total;92,729
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Lack of skills or knowledge;46.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Concerns about the protection and security of personal data;39.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Physical or mental difficulties (physical or visual disability, special needs);5.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla y León;Other reasons;42.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Total;83,807
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Lack of skills or knowledge;54.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Concerns about the protection and security of personal data;28.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Physical or mental difficulties (physical or visual disability, special needs);2.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);61.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Castilla-La Mancha;Other reasons;36.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Total;249,421
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Lack of skills or knowledge;38.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Concerns about the protection and security of personal data;29.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Physical or mental difficulties (physical or visual disability, special needs);1.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);56.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Cataluña;Other reasons;48.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Total;229,454
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Lack of skills or knowledge;47.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Concerns about the protection and security of personal data;23.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Physical or mental difficulties (physical or visual disability, special needs);1.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);70.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Comunitat Valenciana;Other reasons;24.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Total;37,006
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Lack of skills or knowledge;59.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Concerns about the protection and security of personal data;27.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Physical or mental difficulties (physical or visual disability, special needs);15.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);65.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Extremadura;Other reasons;45.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Total;75,102
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Lack of skills or knowledge;51.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Concerns about the protection and security of personal data;52.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Physical or mental difficulties (physical or visual disability, special needs);8.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Galicia;Other reasons;35.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Total;181,634
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Lack of skills or knowledge;50.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Concerns about the protection and security of personal data;30.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Physical or mental difficulties (physical or visual disability, special needs);0.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);53.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Madrid, Comunidad de;Other reasons;58.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Total;67,657
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Lack of skills or knowledge;62.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Concerns about the protection and security of personal data;31.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Physical or mental difficulties (physical or visual disability, special needs);6.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);67.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Murcia, Región de;Other reasons;39.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Total;28,011
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Lack of skills or knowledge;49.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Concerns about the protection and security of personal data;29.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);32.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Navarra, Comunidad Foral de;Other reasons;60.9
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Total;98,087
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Lack of skills or knowledge;57.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Concerns about the protection and security of personal data;29.0
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Physical or mental difficulties (physical or visual disability, special needs);6.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);47.1
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;País Vasco;Other reasons;35.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Total;14,156
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Lack of skills or knowledge;54.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Concerns about the protection and security of personal data;40.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Physical or mental difficulties (physical or visual disability, special needs);11.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);75.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Rioja, La;Other reasons;41.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Total;7,774
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Lack of skills or knowledge;71.3
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Concerns about the protection and security of personal data;44.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Physical or mental difficulties (physical or visual disability, special needs);2.7
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);85.4
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Ceuta;Other reasons;38.8
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Total;1,775
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Lack of skills or knowledge;50.2
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Concerns about the protection and security of personal data;87.5
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Physical or mental difficulties (physical or visual disability, special needs);..
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Someone else did it online on my behalf (an agent, a tax adviser, a relative or an acquaintance);37.6
Internet users in the last 3 months who did not request an official document or submit a claim in the last 12 months despite needing to do so;Melilla;Other reasons;49.8