Survey on the Use of ICT and Electronic Commerce (EC) in Companies 2011-2012 National results

ICT use variables (at January 2012). Results for companies with fewer than 10 employees (except CNAE 56, 64-66 and 95.1) by main variable.

Units:percentages

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  Total:108

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Notes ( 2 )
- 1) (*) (for example, compatibility problems with the software)
  (**) (for example: adaptability of the employees to the new work systems, lack of necessary skills or knowledge, hiring or legal problems)
- 1) ~'main variables'~
  (1) This does not consider those devices that are only used via wifi and not via mobile telephony networks paid totally or partially by the company
  (2) Percentage of the total companies that provided ICT training activities for their companies
  (3) Percentage of the total companies with an Internet connection
  (4) Percentage of the total companies with an Internet connection and a website
  (5) Percentage of the total companies that used a digital signature in any communication sent from their company
  (6) Percentage of the total companies that carry out electronic data exchanges, appropriate for automatic processing
  (7) Percentage of the total companies that carried out, or tried to carry out, new hiring of personnel specialised in ICT
  (8) Percentage of the personnel in companies that carried out ICT training
  (9) Percentage of the total companies that share information electronically with suppliers/clients
  (10) Percentage of the total companies that use online social networks for work reasons

Total: 0seriesy 0cells

Source:National Statistics Institute

1.1 % of companies that had computers
1.2 % of companies that had a Local Area Network (LAN)
1.3 % of companies that had a 'wireless' Local Area Network
1.4 % of companies that had an Internet connection
1.5 % of companies that had Mobile telephones
1.6 % of companies that had other technologies (GPS, TPV, etc.)
1.7 % of companies that had electronic mail (e-mail)
2.1 % of personnel that uses computers at least once a week
2.2 % of personnel that uses Internet-connected computers at least once a week
2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use(1)
3 % of companies that used some type of open source software
3.1 % of companies that used open source software according to type: Operating systems (e.g. Linux...)
3.2 % of companies that used open source software according to type: Internet browsers (e.g. Mozilla Firefox, Chromium...)
3.3 % of companies that used open source software according to type: Office applications (e.g. Open Office...)
3.4 % of companies that used open source software according to type: Web/Internet servers (e.g. Apache, Tomcat, Cherokee...)
3.5 % of companies that used open source software according to type: Open source applications for the automatic processing of ERP or CRM-type information
3.6 % of companies that used open source software according to type: Others, such as security software (e.g. Open SSL, SSH), learning platforms (e.g. Moodle...), e-mail servers (for example, Send Mail, Postfix...)
4 % of companies that provided their employees with remote access to company e-mail, documents or applications, through a fixed, wireless or mobile Internet connection.
5 % of companies that had employees who regularly worked outside of the company premises (at least half a working day a week) and connected to the company ICT systems using external telematic networks
6 % of companies that had personnel specialised in ICT
7 % of companies that, in 2011, carried out or tried to carry out new hirings of personnel specialised in ICT
8 % of companies that, in 2011, had difficulty when hiring personnel specialised in ICT (7)
9.1 ICT training in 2011: % of companies that provided ICT training activities for employees
9.2 ICT training in 2011: % of companies that provided ICT training activities for personnel specialised in ICT (2)
9.3 ICT training in 2011: % of companies that provided ICT training activities for personnel that used ICT (2)
9.4 ICT training in 2011: % of employees that received ICT training (specialists or users)(8)
10 1 % of companies with Internet access, by type of connection: Traditional modem or RDSI (3)
10 2 % of companies with Internet access, by type of connection: Broadband (fixed or mobile) (3)
10 3 % of companies with Internet access, by type of connection: Fixed broadband (3)
10 4 % of companies with Internet access, by type of connection: Fixed broadband: DSL (ADSL, SDSL,...) (3)
10 5 % of companies with Internet access, by type of connection: Fixed broadband: Cable and fibre optic networks (FTTH) (3)
10 6 % of companies with Internet access, by type of connection: Fixed broadband: Other fixed connections (PLC, leased line, satellite, ...) (3)
10 7 % of companies with Internet access, by type of connection: Broadband mobile telephony (3)
10 8 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G modem, using a laptop computer or the like (UMTS, CDM200, HSDPA connection, ...) (3)
10 9 % of companies with Internet access, by type of connection: Broadband mobile telephony: Through a 3G mobile, using a smartphone, PDA or the like (UMTS, CDM200, HSDPA connection, ...) (3)
10 10 % of companies with Internet access, by type of connection: Other mobile connections (3)
11 1 % of companies whose maximum download speed subscribed to was: Less than 2 Mb/sec (3)
11.2 % of companies whose maximum download speed subscribed to was: Greater than or equal to 2 Mb/sec. and less than 10 Mb/sec (3)
11.3 % of companies whose maximum download speed subscribed to was: Greater than or equal to 10 Mb/sec. and less than 30 Mb/sec (3)
11.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec. and less than 100 Mb/sec (3)
11.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec. or more (3)
12 1 % of companies with an Internet connection which, as Internet services users, used it for: Seeking information (3)
12.2 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining banking and financial services (3)
12.3 % of companies with an Internet connection which, as Internet services users, used it for: Training and learning (3)
12.4 % of companies with an Internet connection which, as Internet services users, used it for: Observing market behaviour (3)
12.5 % of companies with an Internet connection which, as Internet services users, used it for: Obtaining post-sales/pre-sales services (3)
12.6 % of companies with an Internet connection which, as Internet services users, used it for: A communications platform (email, VoIP, ...) (3)
13 % of companies that provided their employees with portable devices that allow a mobile Internet connect for business use (1)
14.1 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Laptop computer (notebook, laptop, Ultra Mobile PC_UMPC, tablet PC, ...)(1)
14.2 % of companies that provided the following type of portable device that allows a mobile Internet connection for business use: Other portable devices (smartphone, PDA phone, ...)(1)
15.1 % of companies that provided their employees with portable devices with: Free access to public information on the Internet(1)
15.2 % of companies that provided their employees with portable devices with: Access to the company e-mail(1)
15.3 % of companies that provided their employees with portable devices with: Access to and handling capacity for company documents(1)
15.4 % of companies that provided their employees with portable devices with: Use of specific computer applications for the company(1)
16.1 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Connection problems
16.2 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: High contract or use costs for the Internet via mobile telephony
16.3 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Security-related problems (disclosure, destruction or corruption of the information)
16.4 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Int. connection:Tech. probl. or high costs in the integration of the mobile Int. connect. in the progr.used in the company(*)
16.5 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Other problems (**)
16.6 % of companies that believed that one or more of the following obstacles limited or prevented the use of the mobile Internet connection: Limited or no need for a mobile Internet connection for business use
17 % of companies that, in 2011 interacted online with the Public Administration (3)
17.1 Reasons to interact with the Public Administration: To obtain information (3)
17.2 Reasons to interact with the Public Administration: To obtain forms (3)
17.3 Reasons to interact with the Public Administration: To return filled in forms (3)
17.4 Reasons to interact with the Public Administration: To use complete electronic management (3)
17.5 Reasons to interact with the Public Administration: To use complete electronic management (tax return)(3)
17.6 Reasons to interact with the Public Administration: To use complete electronic management (statement of SS contributions)(3)
17.7 Reasons to interact with the Public Administration: To access the documentation and electronic hiring specifications of the Public Administration (3)
17.8 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in Spain (3)
17.9 Reasons to interact with the Public Administration: To present a commercial proposal for a public tender (e-tendering) in the rest of the EU countries (3)
18 % of companies with an Internet connection and a website (3)
18.1 Services available on the website: Company introduction (4)
18.2 Services available on the website: Privacy policy statement or certification relating to security on the website (4)
18.3 Services available on the website: Access to product catalogues or price lists (4)
18.4 Services available on the website: Possibility of the clients personalising or designing the products (4)
18.5 Services available on the website: Carrying out online orders or reservations (4)
18.6 Services available on the website: Online payments (4)
18.7 Services available on the website: Online order tracking (4)
18.8 Services available on the website: Website personalisation for regular users (4)
18.9 Services available on the website: Online advertisements for job posts or receipt of job applications (4)
19 % of companies that used a digital signature in any communication sent from their company (3)
20 1 % of companies that used a digital signature for: Relating to clients and/or suppliers (5)
20.2 % of companies that used a digital signature for: Relating to the Public Administration (5)
21 % of companies that carried out electronic data exchanges between companies, appropriate for automatic processing
21.1 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information regarding products (e.g. catalogues, price lists, ...) (6)
21.2 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch of payment instructions to banking institutions (6)
21.3 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of documentation regarding dispatch, transport or deliveries (e.g. delivery notes...) (6)
21.4 % of companies that carried out electronic data exchanges, appropriate for automatic processing, through: The dispatch or receipt of information with the Public Administration (e.g. tax refund, importing tax information...) (6)
22 % of companies that electronically shared information with their suppliers or clients in the supply chain
22.1 % of companies that regularly shared information with their suppliers(9)
22.2 % of companies that regularly shared information with their clients(9)
23.1 % of companies that used a data exchange with their suppliers or clients in the supply chain: Websites(9)
23.2 % of companies that used a data exchange with their suppliers or clients in the supply chain: Electronic data exchange (XML, EDIFACT,.)(9)
24 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stocks management
24.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting
24.3 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At production management
24.4 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At distribution management
25 1 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At stock management
25.2 % of companies that, upon receipt of an order, the information relating to said order arrived automatically: At accounting
26 % of companies that had ERP computer tools for sharing information regarding purchases/sales with other areas of the company
27 % of companies that had some computer application for managing client information (CRM tools)
28.1 % of companies that had CRM tools to: Capture, store and share information regarding clients
28.2 % of companies that had CRM tools to: Analyse the information available regarding clients, for commercial and marketing purposes
29 % of companies that used online social networks for work reasons
30.1 % of companies that used social networks for the following purpose: Personnel search and/or selection(10)
30.2 % of companies that used social networks for the following purpose: Marketing, advertising and image management(10)
30.3 % of companies that used social networks for the following purpose: Communication between employees/professionals(10)
30.4 % of companies that used social networks for the following purpose: As an information channel for users(10)