Percentage of compliance with the indicators for monitoring the commitments established in the service charter. Customer Service.

Units:Percentage

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Publications made late, according to the schedule
Inquiries answered by email in less than 24 hours
Inqueries answered by email in more than 24 hours and in less than 3 days
Inquiries answered by email in less than 3 days
Requests attended to in less than 10 business days
Certificates issued in less than 24 hours, instantly
RSS Announcements/Tweets published less than ten minutes following the official publication
Interlibrary loans made in less than 48 hours
Claims from the Electoral Census resolved within the agreed upon deadlines
Complaints and suggestions answered within the term agreed upon