Contact information or dealings with government agencies or public services, through a website or apps provided by these entities, for personal reasons, in the last 12 months by Autonomous Community and Autonomous Cities and type of contact information.

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  • Reference population

    Values that contain

    Total Persons Internet users in the last 12 months Internet users in the last 3 months Internet users in the last 12 months that have used a website or apps of public administration agencies in the last 12 months Internet users in the last 3 months who have used a website or apps of the AA.PP in the last 12 months

    Selected:5

    Total:5
  • Autonomous City and Community

    Values that contain

    National Total Andalucía Aragón Asturias, Principado de Balears, Illes Canarias Cantabria Castilla y León Castilla-La Mancha Cataluña Comunitat Valenciana Extremadura Galicia Madrid, Comunidad de Murcia, Región de Navarra, Comunidad Foral de País Vasco Rioja, La Ceuta Melilla

    Selected:1

    Total:20
  • Type of contact

    Values that contain

    Total Use of one or more websites or apps of public administration agencies Downloading or printing an official form Arranging an appointment or booking (of an activity, medical care, etc.) Online filing of tax returns in person Performing an interaction related to access to information Information: Access to stored personal data (pension, employment history, etc.) Information: Access to data bases or public records (cadastral records, company information, etc.) Information: Access to obtain information (services, loans, tax, etc.) Performing an interaction related to obtaining documents Documentation: request an official document or certificate (birth, residence, etc.) Documentation: applying for grants or rights (pension, unemployment benefit, etc.) Documentation: Other requests, claims or complaints (criminal complaints, claims filed in courts of law.) Average of types of contact with public administration agencies

    Selected:1

    Total:14
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  • • 	Type of contact
      Reference population Autonomous City and Community	.	.	.
      	.	.	.
      	.	.	.

    • Decimals to show: By default 0 1
• Notes
  • 1) The questions of this block are addressed to Internet users in the last 12 months.
    2) Subtotals have been included according to the type of contact or interaction.
    3) Average of contact types: this is the average number of interactions made of a different type or for a different purpose (of the nine ones analysed).

• Source:National Statistics Institute