Survey on the use of ICT and Electronic Commerce (EC) in enterprises 2014-2015 National results

Variables in the use of ICT (first quarter 2015 and Electronic Commerce (EC) 2014). Companies results with fewer than 10 employees by main variable.

Units:percentages

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  Total:127

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Notes
- 1) ~'main variables'~
  (1) This does not consider those devices that are only used via wifi and not via mobile telephony networks paid totally or partially by the company
  (2) Percentage of the total companies that provided ICT training activities for their employees
  (3) Percentage of the total companies with an Internet connection
  (4) Percentage of the total companies with an Internet connection and a website
  (5) Percentage over the total companies that use cloud computing
  (6) Percentage over the total companies that do not use cloud computing
  (7) Percentage over the total companies that use social media
  (8) Percentage over the total companies that send receipts to other companies or public administrations

Total: 0seriesy 0cells

Source:National Statistics Institute

1.1 % of companies that had computers
1.2 %of companies that had Local Area Network (LAN)
1.3 % of companies that had a wireless Local Area Network
1.4 % of companies that had an Internet connection
1.5 % companies that had Mobile telephony
2.1 % Personnel that use computers for business purposes
2.2 % Personnel that use computers connected to the Internet for business purposes
2.3 % of personnel provided with a portable device allowing a mobile Internet connection for business use (1)
3 % of companies that used some type of open source software
3.1 % of companies that used open source software by typology: Operative systems (for instance Linux...)
3.2 % of companies that used open source software by typology: Internet browsers (for instance Mozilla Firefox, Chromium, Konqueror...)
3.3 % of companies that used open source software by typology: Computer applications (for instance Open Office...)
3.4 % of companies that used open source software by typology: Website/Internet servers (for instance Apache, Tomcat, Cherokee...)
3.5 % of companies that used open source software by typology: Open source applications for the automatic processing of ERP or CRM type information (for instance Open ERP, Joomia, Ruby on Rails, MySQL...)
3.6 % of companies that used open source software by typology: Other, as security software (for instance Open SSL, SSH), learning platforms (for instance Moodle...), e-mail servers (for instance Send Mail, Postfix...)
4.1 % of companies that do not use open source software due to the lack of awareness of solutions and lack of references on free software products
4.2 % of companies that do not use open source software due to the problems that migration could involve (for instance interoperability problems with other products already implemented)
4.3 % of companies that do not use open source software due to market inertia
4.4 % of companies that do not use open source software due to the understanding of lack of quality of this type of solutions,
4.5 % of companies that do not use open source software due to the awareness of the same by public organisations or lack of support towards companies for the adoption of free software
4.6 % of companies that do not use open source software due to other reasons
5.1 ICT experts: % of companies that hired ICT experts
5.2 ICT experts: % of companies that provided ICT training activities to their employees
5.3 ICT experts: % of companies that provided ICT training activities to their ICT expert personnel (2)
5.4 ICT experts: % of companies that provided ICT training activities to other personnel employed in the company (2)
6.1 % of companies whose ICT infrastructure maintenance was mainly carried out by their own employees
6.2 % of companies whose ICT infrastructure maintenance was mainly carried out by external suppliers
6.3 % of companies whose office software support was mainly carried out by their own employees
6.4 % of companies whose office software support was mainly carried out by external suppliers
6.5 % of companies whose company system development/management software was mainly carried out by their own employees
6.6 % of companies whose company system development/management software was mainly carried out by their own employees
6.7 % of companies whose company system development/management software was mainly carried out by their own employees
6.8 % of companies whose company system development/management software was mainly carried out by external suppliers
6.9 % of companies whose web solution development was mainly carried out by their own employees
6.10 % of companies whose web solution development was mainly carried out by external suppliers
6.11 % of companies whose web solution support was mainly carried out by their own employees
6.12 % of companies whose web solution support was mainly carried out by external suppliers
6.13 % of companies whose data security and protection was mainly carried out by their own employees
6.14 % of companies whose data security and protection was mainly carried out by external suppliers
7.1 % of companies with Internet access by type of connection: Broadband (fixed or mobile) (3)
7.2 % of companies with Internet access by type of connection: Fixed Broadband connection (3)
7.3 % of companies with Internet access by type of connection: Fixed Broadband connection: DSL (ADSL,SDSL,...) (3):
7.4 % of companies with Internet access by type of connection: Fixed Broadband connection: Wire network and fibre optic (FTTH) (3)
7.5 % of companies with Internet access by type of connection: Fixed Broadband connection: Other fixed connections (PLC, leased line, satellite, ...) (3):
7.6 % of companies with Internet access by type of connection: Broadband mobile telephony (3)
7.7 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Through a laptop computer (tablet, netbook, notebook, laptop, ultra mobile PC) with access to mobile telephony networks (3G or 4G) (3)
7.8 % of companies with Internet access by type of connection: Mobile telephone Broadband connection: Using other mobile devices with 3G or 4G technology (smartphone, PDA phone, ...) (3):
7.9 % of companies with Internet access by type of connection: Other mobile connections (analogue networks, GSM, GPRS, EDGE...) (3):
8.1 % of companies whose maximum download speed subscribed was: Below 2 Mb/seg (3)
8.2 % of companies whose maximum download speed subscribed was: Greater or equal to 2 Mb/sec. and lower than 10 Mb/sec (3)
8.3 % of companies whose maximum download speed subscribed was: Greater or equal to 10 Mb/sec. and lower than 30 Mb/sec (3)
8.4 % of companies whose maximum download speed subscribed to was: Greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3)
8.5 % of companies whose maximum download speed subscribed to was: 100 Mb/sec or more (3)
9. 13 % of companies that provided their employees with portable devices that allow a mobile Internet connection for business use (1)
9.1 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Laptop computer (tablet, netbook, notebook, laptop, Ultra mobile PC) (1)
9.2 % of companies that provided the following type of portable device that allow Internet mobile connection for business use: Other portable devices (smartphone, PDA phone, ...) (1):
10 % of companies that provided their employees with remote access to corporate applications, files or e-mail
11 % of companies that paid for advertising on the Internet
12 % of companies that, in 2014, interacted online with the Public Administration (3)
12.1 Reasons for interacting with the Public Administration: Obtaining information(3)
12.2 Reasons for interacting with the Public Administration: To acquire forms (3)
12.3 Reasons for interacting with the Public Administration: Return completed forms (3)
12.4 Reasons for interacting with the Public Administration: Online electronic tax return without need of any additional paper procedure (3)
12.5 Reasons for interacting with the Public Administration: Statement of contributions to Social Security without need of any additional paper procedure (3)
13 % of companies with an Internet connection and website/page(3)
14.1 Services available on the website: Company introduction(4)
14.2 Services available on the website: Execution of online bookings or orders (4)
14.3 Services available on the website: Access to product catalogues or price lists(4)
14.4 Services available on the website: Possibility of customers customising or designing products(4)
14.5 Services available on the website: Online tracking of orders (4)
14.6 Services available on the website: Website customisation for regular users(4)
14.7 Services available on the website: Links or references to corporate profiles in social media (4)
14.8 Services available on the website: Privacy policy statement or certification related to website security(4)
14.9 Services available on the website: Posting vacancies or receiving online job applications(4)
14.10 Services available on the website: Possibility of electronic deliver of claim forms (4)
15 % of companies which used a digital signature in correspondence sent by the company (3)
16.1 % of companies that use digital signature for: Customer and/or supplier relations (5)
16.2 % of companies which used a digital signature for: Dealing with Public Administrations (5)
17 Social Media: % of companies that used Social Media (3)
17.1 Social Media: % of companies that used Social Networks (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9):
17.2 Social Media: % of companies that used company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9):
17.3 Social Media: % of companies that used Websites that share multimedia content (Youtube, Flickr, Picassa, SlideShare, Instagram,...) (9):
17.4 Social Media: % of companies that used tools for sharing knowledge, based on Wiki (website whose pages can be edited by multiple volunteers via web browser) (9)
18.1 Social Media: % of companies that used Social Media to develop the company's image or market products (advertising, release of products,...) (9)
18.2 Social Media: % of companies that used Social Media to receive or send the opinion of customers, critiques, reviews, questions... (9)
18.3 Social Media: % of companies that used Social Media to involve their clients in the development and innovation of goods ans services (9)
18.4 Social Media: % of companies that used Social Media to collaborate with commercial partners or other organisations (for instance, public authorities, NGOs,...) (9)
18.5 Social Media: % of companies that used Social Media to select personnel (9)
18.6 Social Media: % of companies that used Social Media to exchange opinions and knowledge within the company (9)
19 Social Media: % of companies that think that social media is very useful for the generation or development of their business (9)
20 Social Media: % of companies that think that social media is slightly useful for the generation or development of their business (9)
21 Social Media: % of companies that think that social media are not useful at all for the generation or development of their business (9)
22 Cloud Computing: % of companies that purchased any Cloud Computing service used via Internet (3)
22.1 Cloud Computing: % of companies that purchased e-mail services (6)
22.2 Cloud Computing: % of companies that purchased Software Office services (6)
22.3 Cloud Computing: % of companies that bought data base server services of the company (6)
22.4 Cloud Computing: % of companies that purchased file storage (6)
22.5 Cloud Computing: % of companies that purchased financial or accounting software applications (6)
22.6 Cloud Computing: % of companies that purchased software application to treat client information (6)
22.7 Cloud Computing: % of companies that purchased computer ability the software of the company itself de (6)
23.1 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Shared services supplier servers
23.2 Cloud Computing: % of companies that purchased any Cloud Computing service delivered from (6): Service supplier services saved exclusively for the company
24. Integration of information within the company: % of companies that had ERP computer tools to share information on purchases/sales with other areas of the company
25. Integration of information within the company: % of companies that had some type of computer application for managing client information (CRM tools)
25.1 Integration of information among the company: % of companies that had CRM tools for: Capturing, storing and sharing information regarding customers
25.2 Integration of information among the company: % of companies that had CRM tools for: Analysing the client information available for commercial and marketing purposes
26. % of companies that share electronically information about the supply chain with their suppliers or clients
27.1 % of companies that share electronically information about the supply chain via websites (10)
27.2 % of companies that share electronically information about the supply chain via electronic data exchange (10)
28 ICT safety: % of companies with a defined ICT safety policy
29.1 ICT safety: % of companies that have dealt with risks in their policy on data destruction or corruption due to an unexpected attack or incident (7)
29.2 ICT safety: % of companies that have dealt with risks in their policy on confidential data disclosure due to intrusion, phishing, pharming or by accident (7)
29.3 ICT safety: % of companies that have dealt with risks in their policy on the lack of availability of ICT services due to external attacks (7)
30.1 ICT safety: % of companies that revised their safety policy in the last 12 months (7)
30.2 ICT safety: % of companies that revised their safety policy over 12 months ago and less than 24 months ago (7)
30.3 ICT safety: % of companies that revised their safety policy over 24 months ago (7)
31 Invoicing: % of companies that sent paper receipts to other companies or to public administrations (8)
31.1 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations (8)
31.2 Invoicing: % of companies that sent electronic invoices that allow their electronic processing (for instance EDI, UBL, XML.) to other companies or public administrations in a percentage under or equal to 50% of the total of sent invoices (8)
31.3 Invoicing: %% of companies that sent electronic invoices that do not allow their automatic computer processing (for instance PDF, scanned) to other companies or public administrations (8)
31.4 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8)
31.5 Invoicing: % of companies that sent paper invoices to other companies or to public administrations (8)
32.1 Invoicing: % of companies that sent electronic receipts that allow their automatic processing (for instance EDI, UBL, XML)
32.2 Invoicing: % of companies that received electronic invoices that allow their automatic computer processing (for instance EDI, UBL, XML.) in a percentage under or equal to 50% of the total of received invoices (8)
32.3 Invoicing: % of companies that received electronic invoices that did not allow its automatic computer processing (for instance, PDF, scanned paper invoices)
E-commerce: % of companies that have purchased via electronic commerce
E-commerce: % of companies that have made sales via electronic commerce