Survey on the use of ICT and E-commerce in companies 2015-2016 National results

Variables in the use of ICT (first quarter 2016 and Electronic Commerce (EC) 2015). Enterprises results with fewer than 10 employees by main variable.

Units:percentage

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  Total:127

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Notes
- 1) The codes at the beginning of each literal refer to the corresponding question of the questionnaire or the section from which they are taken
  
  2) Main variables:
  (1) Does not include those devices that are only used via Wi-Fi and not via mobile phone networks paid for in whole or in part by the company
  (2) Percentage of total number of enterprises that provide training activities in ICT to their employees
  (3) Percentage of total enterprises with an Internet connection
  (4) Percentage of total enterprises with an Internet connection and and website
  (5) Percentage of total number of enterprises that used digital signatures in a communication sent from therir company
  (6) Percentage of total enterprises that purchased cloud computing services
  (7) Percentage of totalenterprises that use internal security systems
  (8) Percentage of total enterprises that send to other enterprises or public administrations
  (9) Percentage of total enterprises that use Social Media
  (10) Percentage of total number of enterprises that electronically share information about the supply chain with their suppliers or customers
  (11) Percentage of total enterprises that performed Big Data analysis
  (12) Percentage of total enterprises that used target advertising
  (13) Open-source limitations have only been calculated for those enterprises that do not use open-source software.
  
  The contracted download speed only refers to fixed broadband

Total: 0seriesy 0cells

Source:National Statistics Institute

B.1 % of enterprises that have computers
B.1.1 % Staff that use computers for corporate purposes
B.2 % of enterprises that use some type of open source software
B.2.A % of enterprises that use open source software by type: Operating systems
B.2.B % of enterprises that use open source software by type: Internet Browsers
B.2.C % of enterprises that use open source software by type: Office automation applications
B.2.D % of enterprises that use open source software by type: Web/Internet servers
B.2.E % of enterprises that use open source software by type: ERP or CRM automatic information processing applications
B.2.F % of enterprises that use open source software by type: Big Data analysis software
B.3.A % of enterprises with limits on open source use based on reason: Lack of awareness of solutions and lack of references to free software products (13)
B.3.B % of enterprises with limits on open source use based on reason: Problems that migration can entail (13)
B.3.C % of enterprises with limits on open source use based on reason: Market inertia (13)
B.3.D % of enterprises with limits on open source use based on reason: The perception of a lack of quality in these types of solutions (13)
B.3.E % of enterprises with limits on open source use based on reason: Lack of support or lack of awareness of it by public organizations for enterprises (13)
B.3.F % of enterprises with limits on open source use based on reason: Other (13)
C.1 ICT specialists: % of enterprises that hired ICT specialists
C.2 ICT specialists: % of enterprises that provided ICT training activities to their employees
C.2.A ICT specialists: % of enterprises that provided ICT training activities to their ICT specialist personnel (2)
C.2.B ICT specialists: % of enterprises that provided ICT training activities to other personnel employed in the company (2)
C.3 ICT specialists: % of enterprises that hired or tried to hire ICT specialists
C.4 ICT specialists: % of enterprises that faced any difficulty when covering an ICT specialist vacancy
C.5.A.1 % of enterprises whose ICT infrastructure was maintained by their own employees
C.5.A.2 % of enterprises whose ICT infrastructure was maintained by external providers
C.5.B.1 % of enterprises whose office software support was mainly provided by their own employees
C.5.B.2 % of enterprises whose office software support was mainly provided by external providers
C.5.C.1 % of enterprises whose development of business management systems/software was mainly carried out by their own employees
C.5.C.2 % of enterprises whose development of business management systems/software was mainly carried out by external providers
C.5.D.1 % of enterprises whose support for business management systems/software was mainly provided by in-house staff
C.5.D.2 % of enterprises whose support for business management systems/software was mainly provided by their own employees
C.5.E.1 % of enterprises whose web solutions development was mainly done by their own employees
C.5.E.2 % of enterprises whose web solutions development was mainly done by external providers
C.5.F.1 % of enterprises whose support for web solutions was mainly provided by their own employees
C.5.F.2 % of enterprises whose support for web solutions was mainly provided by external providers
C.5.G.1 % of enterprises whose security and data protection was mainly carried out by in-house staff
C.5.G.2 % of enterprises whose security and data protection was mainly carried out by external providers
D.1 % of enterprises with an Internet connection
D.1.1 % Staff that use computers connected to the Internet for corporate purposes
D.2.-D.4.A % of enterprises with Internet access by type: landline broadband or mobile broadband Internet access (1)
D.2 % of enterprises with a Internet access connection: landline broadband (1)
D.2.1.1 % of enterprises with a Internet access connection: landline broadband: DSL connection (ADSL, SDSL,...) (3)
D.2.1.2 % of enterprises with a Internet access connection: landline broadband: connection through cable and fiber optic networks (FTTH) (3)
D.2.1.3 % of enterprises with a Internet access connection: landline broadband: other landline connections (PLC, leased line, satellite ...) (3)
D.3.A of enterprises with landline broadband and maximum download speed below 2 Mb/sec (3)
D.3.B % of enterprises with landline broadband and maximum download speed greater than or equal to 2 Mb/sec and less than 10 Mb/sec (3)
D.3.C % of enterprises with landline broadband and maximum download speed greater than or equal to 10Mb/sec and less than 30 Mb/sec (3)
D.3.D % of enterprises with landline broadband and maximum download speed greater than or equal to 30 Mb/sec and less than 100 Mb/sec (3)
D.3.E % of enterprises with landline broadband and maximum download speed of 100 Mb/sec or higher (3)
D.4.A % of enterprises with a Internet access connection: mobile broadband (1)
D.4.A.1 % of enterprises with a Internet access connection: mobile broadband: using a laptop or similar device with 3G technology or higher (3)
D.4.A.2 % of enterprises with a Internet access connection: mobile broadband: using a smartphone or similar device with 3G technology or higher (3)
D.4.B % of enterprises with Internet access by type: other landline connections (analogue networks, GSM, GPRS, EDGE...) (3)
D.5 % Staff who are provided with a portable device that enables a mobile Internet connection for business use
D.6.A % of enterprises that provide a portable device with mobile connection to access enterprise e-mail (1)(3)
D.6.B % of enterprises that provide a portable device with mobile connection to access and modify enterprise documents (1)(3)
D.6.C % of enterprises that provide a portable device with mobile connection to use enterprise software applications (1)(3)
D.7 % of enterprises with Internet connection and website/web page (3)
D.7.1.A Web Services: Company Presentation (4)
D.7.1.B Web Services: Receiving orders or bookings online (4)
D.7.1.C Web Services: Access to product catalogs or price lists (4)
D.7.1.D Web Services: Possibility of customizing or designing products by customers (4)
D.7.1.E Web Services: Online order tracking (4)
D.7.1.F Web Services: Website customization for regular users (4)
D.7.1.G Web Services: Links or references to the companys profiles on social media (4)
D.7.1.H Web Services: Privacy policy statement or certification related to website security (4)
D.7.1.I Web Services: Job advertisements or receipt of job applications online (4)
D.7.1.J Web Services: Possibility of electronic submission of complaint forms (4)
D.8 % of enterprises that used the internet to interact with the Public Administration (3)
D.8.A Reasons for interacting with the Public Administration: To obtain information (3)
D.8.B Reasons for interacting with the Public Administration: To btain forms or forms (3)
D.8.C Reasons for interacting with the Public Administration: To Return completed forms (3)
D.8.D Reasons for interacting with the Public Administration: For tax returns electronically without any additional paper-based formalities (3)
D.8.E Reasons for interacting with the Public Administration: For social security contribution declarationwithout any additional paper-based formalities (3)
D.9 % of enterprises that provide their employees have remote access to the enterprise email system, documents or applications (3)
D.10 % of enterprises that pay to advertise on the Internet (3)
D.11 Target advertising: % of enterprises that pay to advertise on the Internet using targeted advertising methods (3)
D.11.A Target advertising: % of enterprises using targeted advertising based on website content or user keyword searches (12)
D.11.B Target advertising: % of enterprises using targeted advertising based on tracking users' past activities or online profiles (12)
D.11.C Target advertising: % of enterprises using targeted advertising based on the geolocation of Internet users (12)
D.11.D Target advertising: % of enterprises using other methods of targeted advertising different from the above (12)
D.12 % of enterprises that use electronic signatures ináaácommunicationásentáfromátheirácompany (3)
D.12.1.A % of enterprises that use electronic signatures to interact with their customers and/or suppliers (5)
D.12.1.B % of enterprises that use electronic signatures to interact with the Public Administration (5)
E.1 Social Media: % of enterprises that use Social Media (3)
E.1.A Social Media: % of enterprises that use Social Media (Facebook, LinkedIn, Tuenti, Google+, Viadeo, Yammer, ...) (9)
E.1.B Social Media: % of enterprises that use company blogs or microblogs (Twitter, Present-ly, Blogger, Typepad, ...) (9)
E.1.C Social Media: % of enterprises that use websites that share multimedia content (Youtube, Flickr, SlideShare, Instagram,...) (9)
E.1.D Social Media: % of enterprises that use wiki-based knowledge sharing tools (9)
E.2.A Social Media: % of enterprises that consider social media to be useful for the generation or development business (9)
E.2.B Social Media: % of enterprises that consider social media to be somewhat useful for the generation or development business (9)
E.2.C Social Media: % of enterprises that consider social media to be not at all useful for the generation or development business (9)
F.1 Cloud Computing: % of enterprises that purchase cloud computing services used via the Internet (3)
F.2.A Cloud Computing: % of enterprises that purchase email services (6)
F.2.B Cloud Computing: % of enterprises that purchase office automation software(6)
F.2.C Cloud Computing: % of enterprises that purchase server (hosting) of company databases (6)
F.2.D Cloud Computing: % of enterprises that purchase file storage (6)
F.2.E Cloud Computing: % of enterprises that purchase financial or accounting IT applications(6)
F.2.F Cloud Computing: % of enterprises that purchase IT applications for managing information about customer (6)
F.2.G Cloud Computing: % of enterprises that purchase computing capacity to run the enterprise's own software (6)
F.3.A Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from shared servers (6)
F.3.B Cloud Computing: % of enterprises that purchase a Cloud Computing service delivered from servers reserved exclusively for their company (6)
G.1 Integration of information among the company: % of enterprises that had some computer application for managing client information (CRM tools)
G.1.A Integration of information among the company: % of enterprises that had CRM tools for: To collect, store and share information about clients
G.1.B Integration of information among the company: % of enterprises that had CRM tools for: To analyse the available information about clients with commercial and marketing purposes
H.1 % of enterprises that analyzed Big Data
H.1.A % of enterprises that analyzed Big Data by source type: company-owned data using sensors or smart devices (11)
H.1.B % of enterprises that analyzed Big Data by source type: geolocation data from wearable devices (11)
H.1.C % of enterprises that analyzed Big Data by source type: data generated by social media (11)
H.1.D % of enterprises that analyzed Big Data by source type: other Big Data sources (11)
H.2.A % of enterprises that performed Big Data analysis with their own employees (11)
H.2.A % of enterprises that performed Big Data analysis with their external providers (11)
I.1 ICT Security: % of enterprises with internal security systems
I.1.A ICT Security: % of enterprises that apply strong password authentication (7)
I.1.B ICT Security: % of enterprises that use user identification and authentication with hardware elements (7)
I.1.C ICT Security: % of enterprises that use user identification and authentication with biometric elements (7)
I.1.D ICT Security: % of enterprises that use external data backup (7)
I.1.E ICT Security: % of enterprises that use protocols to analyze security incidents (7)
J.1 Billing: % of enterprises that send out paper invoices to other enterprises or public administrations
J.2.A Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations (8)
J.2.A.1 Billing: % of enterprises that sent electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices sent (1)
J.2.B Billing: % of enterprises that sent electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices) to other enterprises or public administrations (1)
J.2.C Billing: % of enterprises that send out paper invoices to other enterprises or public administrations (1)
J.2.C.1 Billing: % of enterprises that send all out paper invoices to other enterprises or public administrations (1)
J.3.A Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML)
J.3.A.1 Billing: % of enterprises that received electronic invoices that allow for automatic computer processing (e.g., EDI, UBL, XML) to other enterprises or public administrations in 50% or more of the total number of invoices received
J.3.B Billing: % of enterprises that received electronic invoices which do not allow automatic computer processing (e.g., PDF, scanned paper invoices)
K.1 E-commerce sales: % of enterprises that have made e-commerce sales
K.2 E-commerce sales: % of enterprises that have made e-commerce purchases