Survey on Equipment and Use of Information and Communication Technologies in Households (ICT-H) 2009 Results by Autonomous Community Use of ICT products by persons

Persons who claim having had problems when purchasing via the Internet in the last 12 months by Autonomous Community and types of problems registered

Units:Number of persons (aged 16 to 74 years) and horizontal percentages

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- Autonomous Community
  Values that contain
- Types of problems registered
  Values that contain
  
  Selected:9
  
  Total:9

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	Types of problems registered
Autonomous Community	.	.	.
	.	.	.
	.	.	.

Decimals to show:

Total: 0seriesy 0cells

Source:National Statistics Institute

Total persons who claim having had problems when purchasing via the Internet in the last 12 months
Technical glitches in the website when ordering or paying
Difficulties when trying to find information on guarantees or other legal rights
Delays in delivery
The final cost was higher than indicated (for example, higher delivery costs, unexpected costs in the transfer, etc.)
Delivery of defective or wrong products or services
Problems related to fraud (for example, non-delivered or non-delivered in full products or services, misuse of credit card data, etc.)
Difficult complaints and compensations or lack of a satisfactory answer after a complaint
Other problems