Castellano
Electoral Census
Electronic Office
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INEbase
Living conditions
Survey on Equipment and Use of Information and Communication Technologies in Households
Survey on the Equipment and Use of Information and Communication Technologies in Households 2016
Results by Autonomous Community
Results by Autonomous Community
Use of ICT products by persons
People who have purchased via the Internet in the last 12 months by Autonomous Community and City and types of problems presented when buying
Units:
Number of persons (aged 16 to 74 years) and horizontal percentages
Select values to consult
Autonomous City and Community
Values that contain
Problems encountered when purchasing
Values that contain
Total persons who have used a computer in the last 12 months
People who have had some problem when purchasing via the Internet in the last 12 months
Technical failures on the website during ordering or payment
Difficulty finding information about warranties or other legal rights
Delays in delivery
Final costs higher than those indicated (e.g. higher delivery costs, unexpected transactionácosts, etc.)
Products or services ordered with defects or different from those ordered
Fraud-related issues (e.g., products or services not received or not received in full, misuse of credit card data, etc.)
Difficult claims or compensation or without satisfactory response after the claim
Foreign sellers who do not fulfill orders in Spain
Other problems
Selected:
11
Total:
11
Choose format of the table
Problems encountered when purchasing
Autonomous City and Community
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Decimals to show:
By default
0
1
Total:
0
series
y
0
cells
Source:National Statistics Institute
